Chris Voss, author of Never Split the Difference and CEO of the Black Swan Group joins me to talk about everything negotiations and using tactical empathy day to day. Difference between hostage and business negotiation Truly listening  Dangers of win-win mindset When you enter a negotiation Your values vs company values Not being held hostage yourself Creating urgency when it doesn't appear to be there Want to learn more from Chris? Text FBIEMPATHY to 22828.