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Professional Communication

37 pages22 minutes


Communication refers to the meaningful exchange ofinformation, ideas or thoughts between the people or betweenone end to the other. The entire process of communication ismarked complete only when the listener is able to completelyunderstand whatever is being conveyed to him/her by thespeaker.Communication acts as an excellent means for removal ofmisunderstanding and creates a clarity of thoughts andexpressions. It also facilitates the process of providing educationto the people.The process of communication marks the involvement ofminimum of two people and maximum may range up toinfinite. Miscommunication, however, causes disputes betweenthe involved parties, hurts the feelings of others etc. However,possession of right set of skills helps the person in carrying outcommunication efficiently, effectively and clearly.There are many types of professional communication- oral,written, informal, formal, upward, downward, horizontal,diagonal, inter-personal, intra-personal, intra-departmental andintra-organisational.It is important for the companies and organisation to possesseffective means of professional communication for properworking of management within the organisation and also forimprovement of industrial relations.It is not everyone's cup of tea to carry out communication withother people, therefore, it is necessary to know about the 7 C'sconcept and the techniques that makes the communication easyfor the speaker and the recipient.

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