From the Publisher
Identify and clarify the training needs of the employees and the organization
Plan and design training—on-the-job, off-the-job, and online
Choose the best training approach, and select media and facilities to support it
Deliver the training—and find out if it worked
If you are new to training, this book will serve as a complete overview of the process. For experienced trainers, its many practical tools make it an invaluable troubleshooting reference.