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2011-06-14 Shared Services We Can't Get There From Here

2011-06-14 Shared Services We Can't Get There From Here

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Published by FreeBalanceGRP
This presentation describes how to migrate from departmental budget, financial and human resources to a centralized shared service. It discusses unique departmental needs and a roadmap to compliance, and lessons learned in shared services initiatives and proper governance structure.
This presentation describes how to migrate from departmental budget, financial and human resources to a centralized shared service. It discusses unique departmental needs and a roadmap to compliance, and lessons learned in shared services initiatives and proper governance structure.

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Categories:Types, Business/Law
Published by: FreeBalanceGRP on Jul 25, 2012
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05/13/2014

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Shared Services: We Can’t Get There from Here?

FMI June 14, 2011 Edmonton

The reports of the death of IT Shared Services has been greatly exaggerated

Or have they?

What have we learned?

Can we get there from here?

not a magic bullet

Oversold mythic benefits

Wait a second,

Surely you’re kidding

The consultant said…

1. Save Money

2. Economies of Scale

3. Transform Government

It’s common sense

value for money

incentives

Study
Internal Client Satisfaction Productivity Increase Performance Improvement Cost Reduction

-25%

-20%

-15%

-10%

-5%

0%

“great idea, hard to do”

US LoB to the cloud?

Fighting shared services?

visibility

Office apps Data centre

GRP

Middle ware

value

What Works on GRP
Similarity

standardization

23

“Business” Process

Current Situation

= one size?

complexity

Where Standardize?

Homogenize?

“best practice”

inefficiencies

diminishing returns

+ -

differences

Incomplete

budget

financial purchasing human management resources

gaps

35

migration

your processes

standard processes

massive scale

from

40

to

41

peaks got higher

downtime more painful

Government Private Cloud?

Step back

th 20

Century Solutions to Century Problem?

st 21

46

Achieve?

47

Trends?

Goal: Citizen engagement

Goal: Government as Platform

Goal: Fiscal Transparency

Goal: Performance

52

Trend: Cloud Computing

Trend: Web 2.0

55

Trend: Decentralization

56

Project Governance

structure

voice

v

Office apps Data centre

GRP

Middle ware

private cloud low hanging fruit

Office apps Data centre

GRP

Middle ware

public cloud low hanging fruit

Solution to GRP Shared Services?

GRP
65

66

1. Multiple Configurations

2. Compliant Configurations

3. Staged Migration
your processes

compliant process

Version 7 section
• brief discussion

Software wasn’t designed for this

on premises

72

private sector

73

customized

74

Winning?

75

Solution in search

low hanging fruit

77

consider the cloud

78

except there’s this ‘act’

79

Tired

Wired

Tired
Saves Money 1 Size Standardization Cold Turkey Migration Common Processes

Wired
Advances the Mission Multiple Configurations Staged Compliance All Processes

Rigid Vendor as Participant Legacy Enterprise

Flexible Vendor as Accountable Architected for Purpose

We think we have something

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