You are on page 1of 1

PowerSolve Supplier Issue Resolution (Incl.

Sub-Contractor & Consortium Partner w/ PO)


Originator Project Engineer Project Manager Project Procurement (PM)/ Commercial Manager (PPM) Administrator (CA) Supplier

Identify Issue

Complete PowerSolve Issue Form

E-Mail Sent to PE as Issue Coordinator

Yes Cost E-Mail Sent to PM

No Yes Supplier, Sub Contractor, Consortium Partner w/PO Issue? Continue Commercial Resolution E-Mail Sent to Procurement Manger

No

Investigate and Notify Supplier of Possible Backcharge

Preliminary Notification of Possible Backcharge

Continue Technical Resolution

No

Supplier Agrees to fix problem, no cost to ALSTOM?

Close Technical Resolution

No Backcharge E-Mail Sent to Project Procurement Manger

Yes

Investigate and Notify Supplier of Confirmed No Backcharge No Yes Confirm Backcharge? Confirmed backcharge E-Mail Sent to Project Procurement Manger

Confirmed Notification of No Backcharge

Investigate and Notify Supplier of Confirmed Backcharge

Confirmed Notification of Backcharge

Pursue Commercial Claim w/ Supplier

Yes Commercial Closure by PM/ CA Claim Collected to Fullest Extent Possible?

No