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A Questionnaire on Post Purchse Procee of Maruti Suzuki Alto k 10

A Questionnaire on Post Purchse Procee of Maruti Suzuki Alto k 10

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Published by Ananth Bhat

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Published by: Ananth Bhat on Aug 03, 2012
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05/13/2014

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A QUESTIONNAIRE ON POST PURCHSE PROCEE OF MARUTI SUZUKI ALTO K 10 Name: ....................................................................................................................................

Gender: Male Female

Age: 1) Below 30. 2) 30-35. 3)35-40. 4) 40 and above Occupation: .........................................................

1. Do you own Maruti Suzuki ALTO K10? Yes No

2. On what basis do you feel ALTO K 10 is compactable? Price Service Spares Quality

3. How many free services did Pratham Motors provide? Below 2 2-5 Above 5

4. How do you personally feel service for your ALTO K 10 at Pratham Motors? Very poor Poor Good Very good Best

5. What was your action (if in case you dissatisfied about the product purchased)
Complain to show room Stop buying that brand or Warm Friends Complain to private or Govt. Agencies

6. Your satisfaction level after using the ALTO K10 you purchased from Pratham Motors
Completely dissatisfied Mildly dissatisfied Neither dissatisfied nor satisfied Mildly satisfied Completely satisfied

7. Your ALTO K 10 needs service because of Free service General Service Oil replacement Break down

8. If Pratham Motors is your first choice to buy ALTO K10 then which is the second? ......................................................................................................................................... 9. Does Pratham Motors solve all your complaints? Yes No

10. Do they give vehicle on promised time? Yes No

10. Do you feel it’s worth purchasing in Pratham Motors? Yes No Maybe Can’t say

11. Do you recommend anyone about Pratham motors? Yes No Maybe Can’t say

12. Do you give suggestions to Pratham Motors for further improvement? Yes No Maybe Can’t say

13. How would you rank Pratham Motors out of 10 points (1=very poor, 10 =excellent) .................................................................

THANK YOU FOR YOUR TIME AND COOPERATION

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