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Contents
1. Introduction ..................................................................... 5
1.1. 1.2. About this report ....................................................................... 5 About Econsultancy .................................................................. 6
3. The business case for investing in your Facebook pages .............................................................................. 10 4. Getting started ............................................................... 12
4.1. 4.2. Setting your goals .....................................................................12 Basic apps you should add to your page ................................... 13
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Functionality and design ......................................................... 99 Visibility and SEO .................................................................. 101 Content ................................................................................. 103 Customer service and page management ...............................107
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1. 1.1.
Introduction
About this report
This guide to Facebook pages will help you understand how to optimise your brands presence on the worlds biggest social network. Facebook pages are incredibly useful to businesses as a means to engage consumers. They can be used to grow revenues, support customers, extend marketing campaigns, generate extra web traffic and boost brand awareness. Creating the perfect Facebook page for your business takes time, planning and resources. But judging by some of the success stories, it is worth it. There are many different approaches and tactics that can be employed to win at Facebook. This guide will examine the variety of ways in which Facebook is being used by brands, and aims to define best practice in this space. By following our Golden Rules you will soon be on the road to Facebook success. With more than 50 recommendations and 80 examples of real world Facebook pages, this guide should provide you with plenty of ideas to help you support your brands aims and objectives.
Facebook Timeline
On 30th March 2012, Facebook switched all existing brand pages to its new Timeline format, replacing the Wall with a more visually appealing format. The timeline update represents a significant change for brands and marketers using Facebook as part of their social media strategy. In the past, the emphasis for Facebook marketers was on custom apps and landing pages, which could easily be set as the default landing page for any or all visitors. The new Timeline format means that pages are now limited to a maximum of 12 apps. You can still direct visitors to these, but only via a dedicated URL. All other visitors will arrive directly on your Timeline. This may seem to make life more difficult for marketers, however it actually offers a more personal and useful experience for users, and encourages best practice and community engagement by brands. Weve completely updated this report to reflect these changes, with a complete overview of Timeline which includes optimisation tips and best practice, all backed up with lots of examples and screenshots from brands that are really making the most of the new format.
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1.2.
About Econsultancy
Econsultancy is a digital publishing and training group that is used by more than 300,000 internet professionals every month. The company publishes practical and timesaving research to help marketers make better decisions about the digital environment, build business cases, find the best suppliers, look smart in meetings and accelerate their careers. Econsultancy has offices in New York, London, Dubai, Singapore and Sydney, and hosts more than 100 events every year around the world. Many of the world's most famous brands use Econsultancy to educate and train their staff Econsultancy hosts over 100 events a year, including conferences such as the Online Marketing Masterclasses, Future of Digital Marketing and Digital Cream as well as regular Roundtables, the annual Innovation Awards and a range of social events. Econsultancy.com attracts 300,000+ unique users per month where they access reports, read the blog and take part in discussions in the forums. Econsultancy members can link up with other members and digital suppliers through our directories, as well as find a new job or new digital talent using the job listings. Some of Econsultancys members include: Google, Yahoo, Dell, BBC, BT, Shell, Vodafone, Virgin Atlantic, Barclays, Deloitte, T-Mobile and Este Lauder. Call us to find out more on +44 (0)20 7269 1450 (London) or +1 212 699 3626 (New York). You can also contact us online. Join Econsultancy today to learn whats happening in digital marketing and what works.
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Contributing reviewers
Our thanks go out to the following industry experts whom we invited to peer review this Facebook pages guide. Their contributions are greatly appreciated Adarsh Rangaswamy has worked in various e-commerce marketing roles in the retail and leisure industries. You can follow him on Twitter (@adarshry) or find him on LinkedIn (http://uk.linkedin.com/in/adarshrangaswamy). Erin McDonald is a dedicated Social Media Manager who is passionate about creating unique digital campaigns and growing organic communities online. Find her on Twitter (@LadyEz) or LinkedIn (http://uk.linkedin.com/in/erinhmcdonald). Jan Rezab is the CEO of Candytech a Facebook marketing company focused on managing and monitoring social media presence for brands and media companies Candytech runs a portal called Socialbakers, the biggest resource for marketers to find out about interesting Facebook statistics. Rishi Lakhani is a Search Strategist who works with a range of Big Brands on SEO and Online Marketing, including Social Media Strategy for Search Integration. He takes active interest in the UK and International Search Community. You can find Rishi on Twitter (@rishil), or at his blog Explicitly.me.
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2.
Facebook statistics
Facebook is huge. Here are some useful numbers to help you understand the scale of the opportunity, while hopefully convincing the boss that this is something worth spending a little time and money on. This list contains the latest information available in each case. For more information, you may also be interested in our Social Media Statistics report.
2.1.
Facebook usage
Facebook had 845 million monthly active users at the end of December 2011. [Source: Facebook Pressroom, March 2012]
2.2.
Facebook pages
The average user is connected to 80 pages, groups and events. [Source: Econsultancy Facebook Innovation Briefing, April 2011]
2.3.
Facebook in business
65% of companies use Facebook as part of their marketing strategy. [Source: Econsultancy / Guava UK Search Engine Marketing Benchmark Report, May 2011]
2.4.
Facebook demographics
The median age for Facebook is now 38, up from 33 in May 2010. [Source: Pew Internet & American Life Project, June 2011]
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3.
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4.
Getting started
In this section we will give top tips about the things you should think and put in place before setting up your Facebook page. For example, you should set some goals and targets. These will to some degree determine the approach you take, and will help you shape the design and functionality of your Facebook page (or pages). We will also recommend some of the basic apps that you can use to create the perfect page for your brand.
4.1.
4.2.
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5.
5.1.
Images
Your Facebook page now requires two main images. Firstly, a Cover Photo:
http://econsultancy.com/reports/facebook-pages-for-business-best-practiceguide
5.2.
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5.3.
http://econsultancy.com/reports/facebook-pages-for-business-best-practiceguide
5.4.
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6.
http://econsultancy.com/reports/facebook-pages-for-business-best-practiceguide
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7.
7.1.
The Timeline
Macys Timeline has a great cover image, showing exactly what the Worlds largest store is all about. Example 65: Macys Cover Photo
In addition, Macys uses every social media best practice in the book when creating content.
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All of the posts on the Macys Timeline have large, clear images, contain links to the Macys website with clear calls-to-action, and ask users to engage by asking for questions and feedback. Example 66: Macys Timeline updates
http://econsultancy.com/reports/facebook-pages-for-business-best-practiceguide
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8. Checklist
This comprehensive checklist of best practice issues and their associated success factors can be used to audit your Facebook pages. In the grid below, we have compiled a list of tests for each area we have looked at in the report to give a readily accessible overview of the points to consider, with space for you to record your sites performance, either on its own or against a competitor.
Success Factor
SAMPLE 1. 2. 3. 4. Sample Sample Sample Sample Sample Sample Sample Sample Sample
Tests
SAMPLE
5. 6. 7. 8. 9.
User Experience
SAMPLE
10. Sample 11. Sample 12. Sample 13. Sample 14. Sample
SAMPLE
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18. Sample 19. Sample 20. Sample 21. Sample 22. Sample 23. Sample
Content
SAMPLE
24. Sample 25. Sample 26. Sample 27. Sample 28. Sample 29. Sample 30. Sample
Customer service
SAMPLE
Moderation
SAMPLE
34. Sample 35. Sample 36. Sample 37. Sample 38. Sample 39. Sample 40. Sample 41. Sample 42. Sample 43. Sample 44. Sample
SAMPLE
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45. Sample 46. Sample 47. Sample 48. Sample 49. Sample 50. Sample
SAMPLE
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9.
9.1.
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9.2.
Econsultancy articles
101 examples of f-commerce The ultimate guide to the Facebook Edgerank algorithm SEO tips for Facebook pages Which Facebook marketing metrics matter the most? 10 excellent examples of Facebook Brand Timelines Facebook's six tips for Timeline transition Five tips for using Facebook for customer service Why do people follow brands on Facebook?
9.3.
Econsultancy training
Facebook for brands A complimentary course to this guide. You'll be shown the practical elements to creating your Facebook Timeline and be equiped with the confidence to build your brands community, engineer campaigns and broaden your social media strategy.
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