P. 1
MIS Chapter 01

MIS Chapter 01

|Views: 59|Likes:
Published by Moiz Ahmed

More info:

Published by: Moiz Ahmed on Aug 10, 2012
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

08/10/2012

pdf

text

original

Chapter No 1

Management Information Systems

Batch 2010

Introduction

Management Information Systems

Compiled By: Muzammil Ahmad Khan Muhammad Kashif Shaikh

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh
HS-107 : Management Information Systems

Course Objectives:
Upon successful completion of this course, the student will be able to: Understand the role of Information Systems (IS) in organizations. Understand how Information Systems (IS) can be used to create competitive advantages for businesses.
1-2

Sir Syed University of Engineering and Technology

1

Chapter No 1

Management Information Systems
Management Information Systems

Batch 2010

HS-107 :

Course Objectives:
Understand the key elements associated with designing Information Systems (IS). Understand the key elements associated with planning and managing Information Systems (IS).

1-3

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh
HS-107 : Management Information Systems

Prerequisites:
Familiarity with basic computer devices and terminologies.

1-4

Sir Syed University of Engineering and Technology

2

George Marakas Reference Books 1. Management Information System. O' Brien . Laudon Introduction to Information Systems: Supporting and Transforming Business By: Rainer. Potter.Chapter No 1 Management Information Systems MIS Books Text Book Batch 2010 1. Turban. 2. Management Information System. 1st Edition 1-5 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Marks Distribution Mid Term Assignment + Class Performance + Quiz + Presentation + Report Semester Final Paper Total Marks ________ ________ ________ ________ 15 5 80 100 1-6 Sir Syed University of Engineering and Technology 3 . Jane P. 9th Edition By: Kenneth C. Laudon. 8th Edition By: James A.

edu.Chapter No 1 Management Information Systems Marks Distribution [ Sessional ] Batch 2010 Class Test Assignment Class Presentation Project Total Points ______________ ______________ ______________ ______________ ______________ 10 Points 10 Points 15 Points 15 Points 50 Points Performance Bonus ______________ 10 Points 1-7 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh MIS Website http://www.ssuet.pk/courses/hs107/mis http://taimoor/hs107/mis 1-8 Sir Syed University of Engineering and Technology 4 .

Batch 2010) 1-9 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Project Comprehensive study of Information Systems of an Organization. Organization Overview Organizational Hierarchy Main business function of the organization Analysis of IT Department Role/Activities Resources Illustration of Computer based Information System System Development Life Cycle Analysis of other business System Sales.pk Assistant Professor. Accounts. CED Room No: BS-04 Section A.Chapter No 1 Management Information Systems Course Instructors Batch 2010 Muhammad Kashif Shaikh mkshaikh@ssuet. D.ssuet@yahoo. C. Marketing. E (Computer. Supply Chain. HR How IT interact with other business system? DFD of main business function and IS Gantt chart and PERT chart Identification of problems/weaknesses in the existing system Suggestions and Recommendations Conclusion 1-10 Sir Syed University of Engineering and Technology 5 . F (Computer. CED Room No: BS-04 Section B.com Assistant Professor. Batch 2010) Muzammil Ahmad Khan muzammil.edu.

Chapter No 1 Management Information Systems Course Outline Batch 2010 Module 1: Introduction Chapter 1: Chapter 2: Foundations of IS in Business Competing with Information Technology Module 2: Hard and Soft Aspect Chapter 3: Chapter 4: Chapter 5: Chapter 6: Computer Hardware Computer Software Data Resource Management Telecommunications and Networks Module 3: E-Business Chapter 7: Chapter 10: Electronic Business Systems Decision Support Systems 1-11 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Module 4: IT in Business Chapter 11: Chapter 12: Developing Business/IT Strategies Developing Business/IT Solutions Module 5: Special Topics Data Flow Diagram PERT and GANTT Chart 1-12 Sir Syed University of Engineering and Technology 6 .

Chapter No 1 Management Information Systems Batch 2010 Management Information Systems Chapter 1 Foundations of Information Systems in Business Compiled By: Muzammil Ahmad Khan & Muhammad Kashif Shaikh Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Learning Objectives 1. Explain why knowledge of information systems is important for business professionals Identify five areas of information systems knowledge needed 3. Give examples to illustrate how business applications of information systems can support a firm’s Business processes Managerial decision making Strategies for competitive advantage 1-14 Sir Syed University of Engineering and Technology 7 . Understand the concept of a system and how it relates to information systems 2.

Provide examples of the components of real world information systems 7. Become familiar with the myriad of career opportunities in information systems 1-15 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Foundation Concepts Why study information systems and information technology? Vital component of successful businesses Helps businesses expand and compete Improves efficiency and effectiveness of business processes Facilitates managerial decision making and workgroup collaboration 1-16 Sir Syed University of Engineering and Technology 8 . Provide examples of information systems from your experiences with business organizations in the real world 5.Chapter No 1 Management Information Systems Learning Objectives Batch 2010 4. ethical development and use of information technology 6. Identify challenges that a business manager might face in managing the successful.

Chapter No 1 Management Information Systems What is a System? A set of interrelated components With a clearly defined boundary Working together To achieve a common set of objectives Batch 2010 1-17 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh What is an Information System? An organized combination of… People Hardware and software Communication networks Data resources Policies and procedures This system… Stores. retrieves. transforms. and disseminates information in an organization 1-18 Sir Syed University of Engineering and Technology 9 .

networking.Chapter No 1 Management Information Systems Information Technologies Batch 2010 Information Systems All the components and resources necessary to deliver information and functions to the organization Could be paper based Information Technologies Hardware. data management Our focus will be on computer-based information systems (CBIS) 1-19 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh What Should Business Professionals Know? 1-20 Sir Syed University of Engineering and Technology 10 . software.

Chapter No 1 Management Information Systems Batch 2010 Fundamental Roles of IS in Business 1-21 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Trends in Information Systems 1-22 Sir Syed University of Engineering and Technology 11 .

an online exchange of value 1-23 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh How E-Business is Being Used 1-24 Sir Syed University of Engineering and Technology 12 . and other business stakeholders In essence.Chapter No 1 Management Information Systems What is E-Business? Batch 2010 Using Internet technologies to empower… Business processes Electronic commerce Collaboration within a company Collaboration with customers. suppliers.

coordination and coordination among teams and work groups Electronic commerce Buying.Chapter No 1 Management Information Systems E-Business Use Batch 2010 Reengineering Internal business processes Enterprise collaboration systems Support communications. and servicing of products and services over networks 1-25 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Types of Information Systems Operations Support Systems Efficiently process business transactions Control industrial processes Support communication and collaboration Update corporate databases Management Support Systems Provide information as reports and displays Give direct computer support to managers during decision-making 1-26 Sir Syed University of Engineering and Technology 13 . marketing. selling.

Chapter No 1 Management Information Systems Purposes of Information Systems Batch 2010 1-27 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Operations Support Systems What do they do? Efficiently process business transactions Control industrial processes Support communications and collaboration Update corporate databases 1-28 Sir Syed University of Engineering and Technology 14 .

Chapter No 1 Management Information Systems Batch 2010 Types of Operations Support Systems Transaction Processing Systems Record and process business transactions Examples: sales processing. video conferencing 1-29 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Two Ways to Process Transactions Batch Processing Accumulate transactions over time and process periodically Example: a bank processes all checks received in a batch at night Online Processing Process transactions immediately Example: a bank processes an ATM withdrawal immediately 1-30 Sir Syed University of Engineering and Technology 15 . inventory systems. accounting systems Process Control Systems Monitor and control physical processes Example: using sensors to monitor chemical processes in a petroleum refinery Enterprise Collaboration Systems Enhance team and workgroup communication Examples: email.

Chapter No 1 Management Information Systems Management Support Systems Batch 2010 What do they do? Provide information and support for effective decision making by managers Management information systems Decision support systems Executive information systems 1-31 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Types of Management Support Systems Management Information Systems (MIS) Reports and displays Example: daily sales analysis reports Decision Support Systems (DSS) Interactive and ad hoc support Example: a what-if analysis to determine where to spend advertising dollars Executive Information Systems (EIS) Critical information for executives and managers Example: easy access to actions of competitors 1-32 Sir Syed University of Engineering and Technology 16 .

Chapter No 1 Management Information Systems Other Information Systems Batch 2010 Expert Systems Provide expert advice Example: credit application advisor Knowledge Management Systems Support creation. organization. and dissemination of business knowledge throughout company Example: intranet access to best business practices 1-33 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Other Information Systems Strategic Information Systems Help get a strategic advantage over customer Examples: shipment tracking. or marketing 1-34 Sir Syed University of Engineering and Technology 17 . e-commerce Web systems Functional Business Systems Focus on operational and managerial applications of basic business functions Examples: accounting. finance.

time.Chapter No 1 Management Information Systems IT Challenges and Opportunities Batch 2010 1-35 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Measuring IT Success Efficiency Minimize cost. and use of information resources Effectiveness Support business strategies Enable business processes Enhance organizational structure and culture Increase customer and business value 1-36 Sir Syed University of Engineering and Technology 18 .

Chapter No 1 Management Information Systems Developing IS Solutions Batch 2010 1-37 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Challenges and Ethics of IT Application of IT Customer relationship management Human resources management Business intelligence systems Potential Harm Infringements on privacy Inaccurate information Collusion 1-38 Sir Syed University of Engineering and Technology 19 .

Chapter No 1 Management Information Systems Challenges and Ethics of IT Batch 2010 Potential Risks Consumer boycotts Work stoppages Government intervention Possible Responses Codes of ethics Incentives Certification 1-39 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Ethical Responsibilities What uses of IT might be considered improper or harmful to other individuals or society? What is the proper business use of the Internet or a company’s IT resources? How can you protect yourself from computer crime? 1-40 Sir Syed University of Engineering and Technology 20 .

including IT Rising labor costs are pushing jobs to India. IT employment opportunities are strong. with new jobs emerging daily Shortages of IT personnel are frequent The long-term job outlook is positive and exciting 1-41 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh IT Careers 1-42 Sir Syed University of Engineering and Technology 21 . the Middle East.Chapter No 1 Management Information Systems IT Careers Batch 2010 Economic downturns have affected all job sectors. and Asia-Pacific countries However.

Chapter No 1 Management Information Systems IT Careers Batch 2010 Job increases will be driven by… Rapid growth in computer system design and related services The need to backfill positions Information sharing and client/server environments The need for those with problem-solving skills Falling hardware and software prices. customer service and satisfaction A major source of information and support for decision making A vital ingredient in developing competitive products and services in the global marketplace A dynamic and challenging career opportunity A key component of today’s networked business 1-44 Sir Syed University of Engineering and Technology 22 . morale. which will fuel expanded computerization of operations 1-43 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh The IS Function The IS function is… A major functional area of business An important contributor to operational efficiency. employee productivity.

software. strategic business value.Chapter No 1 Management Information Systems System Concepts: A Foundation Batch 2010 System concepts help us understand… Technology: hardware. telecommunications networks Applications: to support inter-connected information systems Development: developing ways to use information technology includes designing the basic components of information systems Management: emphasizes the quality. data management. and security of an organization’s information systems 1-45 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh What is a System? A system is… A set of interrelated components With a clearly defined boundary Working together To achieve a common set of objectives By accepting inputs and producing outputs In an organized transformation process 1-46 Sir Syed University of Engineering and Technology 23 .

self-regulating system. and output A cybernetic system. a self-monitoring. adds feedback and control: Feedback is data about the performance of a system Control involves monitoring and evaluating feedback to determine whether a system is moving toward the achievement of its goal 1-48 Sir Syed University of Engineering and Technology 24 .Chapter No 1 Management Information Systems Basic Functions of a System Batch 2010 Input Capturing and assembling elements that enter the system to be processed Processing Transformation process that converts input into output Output Transferring transformed elements to their ultimate destination 1-47 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Cybernetic System All systems have input. processing.

Chapter No 1 Management Information Systems A Cybernetic System Batch 2010 1-49 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh A Business as a System 1-50 Sir Syed University of Engineering and Technology 25 .

or interface Types of systems… Open Adaptive 1-51 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Components of an IS 1-52 Sir Syed University of Engineering and Technology 26 .Chapter No 1 Management Information Systems Other System Characteristics Batch 2010 If a system is one of the components of a larger system. it is a subsystem The larger system is an environment Several systems may share the same environment Some may be connected via a shared boundary.

customer records. and paper forms 1-54 Sir Syed University of Engineering and Technology 27 .Chapter No 1 Management Information Systems Information System Resources Batch 2010 People Resources Specialists End users Hardware Resources Machines Media Software Resources Programs Procedures 1-53 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Information System Resources Data Resources Product descriptions. inventory databases Network Resources Communications media. audio responses. network access and control software Information Resources Management reports and business documents using text and graphics displays. employee files. communications processors.

graphic images Storage of data resources Data elements and databases Control of system performance Monitoring and evaluating feedback 1-56 Sir Syed University of Engineering and Technology 28 . comparisons. and so on Output of information products Messages. and dollar amounts Sales information is amount of sales by product type. quantities. sales territory. or salesperson 1-55 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh IS Activities Input of data resources Data entry activities Processing of data into information Calculations.Chapter No 1 Management Information Systems Data Versus Information Batch 2010 Data are raw facts about physical phenomena or business transactions Information is data that has been converted into meaningful and useful context for end users Examples: Sales data is names. sorting. reports. forms.

Chapter No 1 Management Information Systems Recognizing Information Systems Batch 2010 Business professionals should be able to look at an information system and identify… The people. and control activities 1-57 Compiled By: Muzammil Ahmad Khan and Kashif Shaikh Sir Syed University of Engineering and Technology 29 . hardware. software. data. processing. output. and network resources they use The type of information products they produce The way they perform input. storage.

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->