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38 H.R.M

38 H.R.M

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Published by Priyanka Sharma

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Published by: Priyanka Sharma on Aug 16, 2012
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10/12/2012

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The newly founded “Academy of Banking and Finance” has organized the first in
the series of planned round tables for HR managers working in the banking industry.
The meeting took place in the NBS Villa in Topcider on 16 September with
representatives of 28 commercial banks. The HR Managers were welcomed by Mr.
Wolfgang Rautenberg, Senior Adviser in the NBS, and Aleksandara Lujic and
Jasmina Milosevic from the NBS. Mr. Rautenberg said that the Academy, as a joint
venture of the National Bank, commercial banks and the Association of Serbian
Banks, would particularly assist in creating a joint strategy for the development of
human resources in this field, and would also facilitate daily work for the managers
taking care of the employees in the banking and finance industry.

Mr. Rautenberg explained that the training to be offered to commercial banks would
primarily insist on the English language as the language of banking, on adequate
computer literacy, communication skills and specific banking knowledge. The
topics to be focused on within banking education would comprise basics of
international banking and finance, interdependencies between the central bank and
commercial banks, relations with international institutions and modern banking
systems. In addition, special attention would be devoted to retail, corporate and
investment banking, as well as mortgages and insurance business.

Besides satisfaction of eventually meeting their colleagues from other banks, HR
managers also expressed interest in exchange of experience, in the manner of
organizing human resources and in education of employees in the banking industry.
They also stressed the need to find out more about evaluating staff performance,
efforts and availabilities and about motivation and stimulation systems in business
environment. The other topics of their concern included the most reliable
headhunting criteria, i.e. choice of new professionals for the bank, but also the most
desirable ways of parting with employees who failed to meet the expectations or had

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Human Resource Management

to be made redundant. The need for general managers to increase their awareness of
the significance of HR operations and investments in human capital was singled out
as a vital aspect of the education.

Mr. Rautenberg also emphasized the importance of training for managers, especially
with respect to managing people and organizations, together with acquiring
international presentation skills. “It is up to you to change the image of the HR
sector into what it really is – and that is much more than just administration, as it is
often mistakenly thought” Mr. Wolfgang Rautenberg underlined in his address to
the commercial banks’ HR managers.

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Human Resource Management

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