Welcome

Swaghatham Subha Swaghatam

Suvarnabhoomi Karyakramaniki Swaghatham Subha Swaghatam

A Hearty and Warm Welcome to this wonderful programme of

SUVARNABHOOMI

Vedam la ghoshinche Godavari

Amaradhamamla shobille RAJHAMAHENDRI

21 August 2012 3

We are our Questions

Tune Your

MIND

Communication Skills and BECOMING BETTER

21 August 2012 7

Leads to

The

9 Cs

Careful Observation Concentration Clarity Communication Comparison Competition Creativity Commitment Continuous Improvement

The purpose of LIFE is to live a LIFE of PURPOSE

ADD Value
Improving Communication Skills
21 August 2012

helps you to ADD

Value

Intellectual Skills

Communication Skills

Interaction Skills

What are the most common ways we communicate?

Can we ever remain

without
COMMUNICATING ?

If we are constantly COMMUNICATING ~ How effective are

we

in our communication ?

Is communication important in our life ?

What is LIFE ? What is the purpose of Life ?

21 August 2012

20

YOUR LIFE NEEDS SELF MANAGEMENT

LIFE MGT.

L=T

MIND MGT.

T=Q

DEV. MGT.

P=E

L=T=T=Q=P=E

L = T

Entry Time

Time
Time between Birth and Death

Exit
Time

Death

Birth

Life

Thinking is for
LEARNING

Learning is for
Thinking

All Thinking and Learning is for

IMPROVING

L=T=T=Q=P=E

THE PURPOSE
OF LIFE IS

PURSUIT OF EXCELLENCE

Aim and shoot ? or Shoot and Aim ?

So, Think and speak ? Or, Speak and Think ?

21 August 2012 29

Think > listen > talk

21 August 2012 31

Learn to Live in the present

The future belongs to those Who believe in the beauty of their dreams

Most successful men have not achieved their distinction by having some new talent or opportunity presented to them. They have developed the opportunity that was at hand.

Communication Goals
To change behavior

To get and give Information

To get action

To persuade

To ensure understanding

21 August 2012

35

Why is communication important ?

Inspires confidence Builds respect Helps make friends Reveals your ability to others Develops a distinct personality
36

21 August 2012

21 August 2012

37

We need to Most common ways improve our communicate communication...

to

70 % of our communication efforts are: misunderstood misinterpreted rejected Writing distorted or not heard
21 August 2012 38

21 August 2012

40

21 August 2012

41

people are influenced, problems are solved, changes are facilitated, excellent relationships are developed, desired results are achieved, and

success is ensured.

21 August 2012

42

plays a vital role in discovering ourselves & the world around us

21 August 2012

43

21 August 2012

The quality of your life is the quality of your communication ~ both with yourself & others

44

is not just getting the message across but its acceptance from its intended receivers which causes the expected behaviour from the receivers of the message only then, the receivers will be willing to convert the communication

into action
21 August 2012 45

listen to,

observe &

interpret
all forms of language
is essential for effective communication

21 August 2012

46

Love is so caring COMMUNICATION

INCLUDES

BODY LANGUAGE,
TONALITY OF VOICE &
THE WORDS YOU USE.

55% +
38% +
7%
21 August 2012

=
47

Observe the body language

21 August 2012

49

21 August 2012

50

21 August 2012

51

Communication, to be effective, must touch the heart.

Please write a letter to yourself about your communication skills

Strongest muscle in your body

The strongest muscle in your body

is your tongue.
USE IT EFFECTIVELY. - It takes the interaction of 72 different muscles to produce human speech.
21 August 2012 54

Take responsibility for every stage of

the Communication Cycle: What is intended What is spoken What is heard How it is understood What is agreed to What is acted on How it is actually implemented What results were really obtained. Be aware of where you or others tend to fall off the cycle.
21 August 2012 55

Common Communication Errors

Interrupting to complete others sentences Preparing our response before someone has completed speaking Multitasking while listening Filtering content or meaning based on our opinion / prejudice about the speaker
21 August 2012

56

The Cs of Effective Communication

7 Cs of Effective Communication
1 of 7 Completeness

Provide all necessary information Answer all questions asked Give something extra when desirable

7 Cs of Effective Communication
2 of 7 Conciseness

Eliminate wordy expressions Include only relevant material Avoid unnecessary repetition

7 Cs of Effective Communication
3 of 7 Consideration

Focus on You instead of I or We Show audience benefit or interest in the receiver Emphasize positive & pleasant facts

7 Cs of Effective Communication
4 of 7 Concreteness

Use specific facts & figures Put action into your verbs Choose vivid, image building-words

7 Cs of Effective Communication
5 of 7 Clarity

Choose precise, concrete & familiar words Construct effective sentences & paragraphs

7 Cs of Effective Communication
6 of 7 Courtesy

Be tactful, thoughtful & appreciative Use expressions that show respect Chose non-discriminatory expressions

7 Cs of Effective Communication
7 of 7 Correctness

Use the right level of language Check accuracy of figures, facts & words Maintain acceptable writing mechanics

ENATA ~ Principle
of Communication Is what you want to say Effective, Necessary, Accurate, Timely, and Appropriate ?

You are your Thoughts Choices Decisions

W. A. T. C. H.
W= WORDS

A =
T = C = H =

ACTIONS
THOUGHTS CHARACTER HEAD & HEART

21 August 2012

68

Move out of the COMFORT ZONE

Break the boundaries

Leave your comfort zone . Enter the Challenge Zone

21 August 2012

72

1. Make sure that body language, your words & tonality

are congruent
[ aligned and sending the same message ]

2. Maintaining eye contact

[ expression of your interest ]

3. Improve your voice culture

[ make it interesting ]

4. Be positive, precise and clear

[ ~ dont forget to complete the work by tomorrow. ] [ ~ please remember to complete the work by tomorrow. ]

5. Good listening
supplies the building blocks of good understanding and good communication skills
~ listening is an active process involving : ears for verbal communication eyes for non-verbal communication body for gestures

6. Well-timed pauses
give time for explanation, evaluation & development of thought
~ facial expressions reveal the difference between a pregnant pause and an embarrassed silence

7. Summarising
is an essential skill which takes stock of the main points covered

8. Empathize
with the receiver of the message
~ put yourself in the other persons position, understand the other persons perspective and then proceed to interact

9. Communication
must appeal to

both mind and heart

~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires touching the soul based on mutually respected values

10. Keep the communication simple

~ say it in simple sentences, with no twists and turns communicate to express but not to impress

11. Tell it and tell it again,

if necessary
~ tell the point once then come back and hit it again, and again.

12. Communicate with confidence

~ communication exposes your inner thoughts, feelings and sentiments. your confidence, or the lack of it, is getting transparently revealed.

13. Practice the art of communicating on paper

~ thinking on paper & saying on paper

14. Communication is irreversible

~ communication cannot be reversed
[ reversible processes water and ice irreversible processes milk and coffee ]

Only minimizing the hurt feelings is possible, but the damage has already been done.
[ ~ forgive but not forget ]

Be highly careful, thoughtful and purposeful

15. Communication is more a people process than a language process

~ communication is a series of actions and reactions communication influences our own and that of others behaviour communication reflects the true personality of an individual

16. Communication
can always be improved
~ practice, more practice and much more practice

17. Communication and feedback

~ feedback ensures that message has been received in the manner, that was originally intended

18. Receiving feedback about Communication Asking others for honest feedback about the way you communicate
both positive and negative aspects

- can be very helpful.

19. Communication and clarity

20. Communication and commitment

21. Communication and character

22. Communication and Continuous improvement

Improving your communication skills is a process and cannot be accomplished overnight. Identify and then choose one or two traits at a time and now work on those over a period of time.

23. Communication and Facial expressions

Facial expressions communicate the intentions more effectively note that there are 80 muscles in the face, capable of more than 7,000 expressions.

Be Determined to improve your communication skills. Become aware of your own styles, observe others carefully, and launch a committed programme to im

pro

Your communication skills.

ve

96

21 August 2012 96

Kerala

How can we further improve our communication skills ?

24 Hours X 60 Minutes = 1440 Minutes

AT LEAST

1 % OF OUR TIME
TO BE INVESTED IN

GOOD READING
SO AS TO PREPARE OURSELVES FOR THE

FUTURE

21 August 2012

Sadgrandha Patanam

98

THE SECRET OF SUCCESS :

CONSTANTLY & CONTINUOUSLY

FUTURE

PRESENT
PAST

Sameeksha

Sajjana Sangathyam

Small Groups Constant Practice Honest Feedback Continuous Improvement

21-Aug-12

Listen to soft and soothing music

Sangeetham

102

103

21 August 2012 103

Kerala

When do you want to begin ?

Now is the time to start

104

21 August 2012 104

Kerala

A burning desire to become better

Developing a fine personality

01. Clarity of goals and purpose in life 02. Doing beyond expectation

03. Continuous Learning [ including learning from failures ]

04. Being enthusiastic and taking initiative 05. Character How about

06. Self discipline 07. Positive mental attitude

including Time Management ?

08. Managing self and managing teams

09. Sound physical and mental health

10. Team work and developing Leadership qualities 11. Honest and Hard working (including smart work) 12. Growing in ones knowledge and skills

S.W.O.T. ANALYSIS
GIVES YOU THE KEY TO THE PRESENT AS WELL AS

THE FUTURE

S W O T
21-Aug-12

~ ~ ~ ~

STRENGTHS WEAKNESSES OPPORTUNITIES THREATS

109

BE HONEST ABOUT
YOUR

STRENGTHS

BE CLEAR HEADED ABOUT

YOUR

OPPORTUNITIES

BE UNMERCIFUL ABOUT YOUR WEAKNESSES

BE WELL PREPARED ABOUT YOUR THREATS
21-Aug-12 110

21 August 2012

111

Learn to Learn

Learn to

Live Together

Learn to

Help Ever Hurt Never

Learn to

Be Dignified

Learn to play chess

Go the extra mile Thats what all winners do

Learn to

Gr
through l i f e.
[ Dont merely go through life ]

Multi Tasking

Learn to

Develop the Positives

Taking initiative Spontaneity Readiness Self-discipline Self-control Exercising ones discretion To be more creative and innovative To be more kind and compassionate

Be Open minded

Being open to almost everything. Open towards feedback, negative comments, new technology, Only with an open mind, in the broadest sense of the word, you can survive

Have Drive & Passion

Energy,

Energy,

Energy!
A positive and energitic attitude is what it takes to drive change.

Be happy and be positive. Find happiness in making other people happy.

Just think it over - - - - -

What YOU can Do with what

GOD

has given to you!

Yoga, Pranayama & Dhyana

to

keep going
and

Please Dont forget the most important thing

POSITIVE ATTITUDE
Surely, you would remember

SELF - DISCIPLINE

Attitude is everything.

Attitude is everything.

Success is not accidental, it is a choice.

Change is the only constant thing.

Be ready to change.

Attitude is everything.
.

Thought--Feeling--Action--Results---

We cannot all do great things, but we can do small things with great love.
Mother Theresa

Always look for the positive.

Inspire yourself

Think like a Man of Action

Act like a Man of Thought

21 August 2012 140

How to Become Better

Achievement Orientation Be Happy and Enthusiastic Be Creative and Constructive Develop Competencies Discipline and Determination Exercise Daily Eat Healthy Learn to Live - Relax Love to Live Read More Review regularly Self-management Skills Stay Strong Think Positively Work Hard; Work Smart Worry Less

3 Ps to remember

How to Become Better

A sense of Purpose A sense of Proportion A sense of Propriety

A Small Step can make

big difference

Please Put Something into practice

21 August 2012

144

Deshamunu Preminchumanna Manchiannadi Penchumanna Vottimatalu Kattipettoy Gattimel Talapettavoy

Love your Motherland Do your bit to increase the Good Stop the habit of merely talking Contemplate on doing real Good

GOOD LUCK

Please visit:

www.archive.org
and search for

POOLABATA
to read f r e e l y
5 publications in Telugu and 2 publications in English
relating to Personality Development

Also, search for Deshamunu Preminchumanna

for a small booklet in Telugu

For the sake of record

As on 20th Aug 2012

Prof. V. Viswanadham has uploaded live recordings of more than

700 of his speeches to www.archive.org.

4,590imes.

Communication Skills - was downloaded,

More than

200 Power Point Presentations, [ slides ]

can be freely viewed at: www.scribd.com So far,

1,36,359 have viewed.

www.slideshare.net/viswanadham One of the presentations, titled Communication Skills, was

viewed times, & downloaded times. Thank you dear friends for helping me to reach many more.
21-Aug-12 21 August 2012 Viswam-2009 149

13,984

1,809

In case

YOU liked
this speech and presentation
~ for listening to more speeches and for viewing

more presentations,

Please Visit:
Visit: http://

www.archive.org
Prof. V. Viswanadham

and Search for

~ please download and then kindly listen.

21 August 2012 150

In case YOU liked

this presentation
~ for viewing more presentations, on various topics,

Please Visit:

Please visit :
search for

www.scribd.com and

Viswam.vangapally4581

and / or www.slideshare.net/viswanadham
In case YOU want to give some feedback / contact me : Prof. V. Viswanadham

viswam.vangapally@gmail.com
~ [040 2722 3383]
21 August 2012 151

In case you want a copy of this presentation : Please drop a line to : viswam.vangapally@gmail.com

Please feel free and use my power point presentations in any manner you like.

21 August 2012

153