CCNA Security

Chapter One Modern Network Security Threats

© 2009 Cisco Learning Institute.

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Lesson Planning
1. This lesson should take 3-6 hours to present 2. The lesson should include lecture, demonstrations, discussion and assessment 3. The lesson can be taught in person or using remote instruction

© 2009 Cisco Learning Institute.

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Major Concepts
• Rationale for network security • Data confidentiality, integrity, availability

• Risks, threats, vulnerabilities and countermeasures
• Methodology of a structured attack • Security model (McCumber cube) • Security policies, standards and guidelines • Selecting and implementing countermeasures • Network security design

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4 . Describe the rationale for network security 2. threats. vulnerabilities and countermeasures 4. the successful participant will be able to: 1. Describe the three principles of network security 3. Differentiate between security policies. Identify risks.Lesson Objectives Upon completion of this lesson. Discuss the three states of information and identify threats and appropriate countermeasures for each state 5. standards and guidelines © 2009 Cisco Learning Institute.

Describe the difference between structured and unstructured network attacks 7.Lesson Objectives 6. Identify career specializations in network security © 2009 Cisco Learning Institute. 5 . Identify security organizations that influence and shape network security 9. Describe the stages and tools used in a structured attack 8.

store.What is Network Security? National Security Telecommunications and Information Systems Security Committee (NSTISSC) Network security is the protection of information and systems and hardware that use. and transmit that information. Network security encompasses those steps that are taken to ensure the confidentiality. 6 . and availability of data or resources. integrity. © 2009 Cisco Learning Institute.

Impact on business and individuals 4. Legislation & liabilities 5. Proliferation of threats 6. large and small companies and organizations.Rationale for Network Security Network security initiatives and network security specialists can be found in private and public. The need for network security and its growth are driven by many factors: 1. Increase in cyber crime 3. 7 . Sophistication of threats © 2009 Cisco Learning Institute. Internet connectivity is 24/7 and is worldwide 2.

D. or about 3 percent of all households in the nation. Terrorism and Extortion WASHINGTON. learned that they had been the victim of at least one type of identity theft during a six-month period in 2004. according to the Justice Department‟s Bureau of Justice Statistics © 2009 Cisco Learning Institute.6 million households. 8 .Cyber Crime • • • • • Fraud/Scams Identity Theft Child Pornography Theft of Telecommunications Services Electronic Vandalism. –– An estimated 3.C.

4. 7. Release of unauthorized sensitive data Threat of trade secrets or formulas Compromise of reputation and trust Loss of communications Threat to environmental and safety systems Loss of time Current Computer Crime Cases © 2009 Cisco Learning Institute. 6. 8. Loss of sales revenue 3. Decrease in productivity 2.Business Impact 1. 5. 9 .

Proliferation of Threats In 2001. The threat landscape is very dynamic. the kinds of vulnerabilities that are being exploited are very different from the ones being exploited in the past. © 2009 Cisco Learning Institute. 10 . which in turn makes it necessary to adopt newer security measures. the National Infrastructure Protection Center at the FBI released a document summarizing the Ten Most Critical Internet Security Vulnerabilities. Since that time. thousands of organizations rely on this list to prioritize their efforts so they can close the most dangerous holes first. Just over the last few years.

Sophistication of Threats © 2009 Cisco Learning Institute. 11 .

These laws include: 1. The Gramm-Leach-Blilely Act (GLBA) 4.Legislation Federal and local government has passed legislation that holds organizations and individuals liable for mismanagement of sensitive data. US PATRIOT Act 2001 © 2009 Cisco Learning Institute. The Sarbanes-Oxley Act of 2002 (Sarbox) 3. 12 . The Health Insurance Portability and Accountability Act of 1996 (HIPAA) 2.

The assurance that systems and data are accessible by authorized users when needed © 2009 Cisco Learning Institute.Goals of an Information Security Program • Confidentiality . 13 . resources.Prevent the disclosure of sensitive information from unauthorized people.The protection of system information or processes from intentional or accidental modification • Availability . and processes • Integrity .

Information Security Model Information States Information Security Properties Security Measures NSTISSI 4011: National Training Standard for Information Systems Security Professionals. 1994 © 2009 Cisco Learning Institute. 14 .

Information Security Properties Confidentiality Integrity Availability © 2009 Cisco Learning Institute. 15 .

Information States Processing Storage Transmission © 2009 Cisco Learning Institute. 16 .

Security Measures Policy and Procedures Technology Education. 17 . Training. and Awareness © 2009 Cisco Learning Institute.

Training.Information Security Model Processing Storage Transmission Confidentiality Integrity Availability Policy and Procedures Technology Education. . and Awareness 18 © 2009 Cisco Learning Institute.

19 .Risk Management • Risk Analysis • Threats • Vulnerabilities • Countermeasures © 2009 Cisco Learning Institute.

but cannot be eliminated © 2009 Cisco Learning Institute.Risk Management Control physical access Password protection Develop a Security Policy • The process of assessing and quantifying risk and establishing an acceptable level of risk for the organization • Risk can be mitigated. 20 .

Risk Assessment • Risk assessment involves determining the likelihood that the vulnerability is a risk to the organization • Each vulnerability can be ranked by the scale • Sometimes calculating anticipated losses can be helpful in determining the impact of a vulnerability © 2009 Cisco Learning Institute. 21 .

hardware.Information Assets (people. utilities.What is the cost to replace it? . 22 .Asset Identification • Categories of assets .How much revenue/profit does it generate? .How difficult would it be to replace? .Critical Assets (can be either of those listed above) • Attributes of the assets need to be compiled • Determine each item‟s relative value .How quickly can it be replaced? © 2009 Cisco Learning Institute.Supporting Assets (facilities. services) . systems) . software.

Network Security “Threat”
• A potential danger to information or a system • An example: the ability to gain unauthorized access to systems or information in order to commit fraud, network intrusion, industrial espionage, identity theft, or simply to disrupt the system or network • There may be weaknesses that greatly increase the likelihood of a threat manifesting • Threats may include equipment failure, structured attacks, natural disasters, physical attacks, theft, viruses and many other potential events causing danger or damage

© 2009 Cisco Learning Institute.

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Types of Network Threats
• Impersonation • Eavesdropping • Denial-of-service • Packet replay • Man-in-the-middle • Packet modification

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Vulnerability
• A network vulnerability is a weakness in a system, technology, product or policy • In today‟s environment, several organizations track, organize and test these vulnerabilities • The US government has a contract with an organization to track and publish network vulnerabilities

• Each vulnerability is given an ID and can be reviewed by network security professionals over the Internet.
• The common vulnerability exposure (CVE) list also publishes ways to prevent the vulnerability from being attacked
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© 2009 Cisco Learning Institute.

Vulnerability Appraisal • It is very import that network security specialists understand the importance of vulnerability appraisal • A vulnerability appraisal is a snapshot of the security of the organization as it now stands • What current security weaknesses may expose the assets to these threats? • Vulnerability scanners are tools available as free Internet downloads and as commercial products • These tools compare the asset against a database of known vulnerabilities and produce a discovery report that exposes the vulnerability and assesses its severity © 2009 Cisco Learning Institute. 26 .

Risk Management Terms • Vulnerability – a system. network or device weakness • Threat – potential danger posed by a vulnerability • Threat agent – the entity that indentifies a vulnerability and uses it to attack the victim • Risk – likelihood of a threat agent taking advantage of a vulnerability and the corresponding business impact • Exposure – potential to experience losses from a threat agent • Countermeasure – put into place to mitigate the potential risk © 2009 Cisco Learning Institute. 27 .

28 .Understanding Risk Gives rise to Threat Agent Threat Exploits Leads to Vulnerability Risk Directly affects Asset Can damage Exposure Causes Countermeasure Can be safeguarded by © 2009 Cisco Learning Institute.

29 .Qualitative Risk Analysis Exposure values prioritize the order for addressing risks A new worm Web site defacement Fire protection system Floods datacenter © 2009 Cisco Learning Institute.

Dollar value derived from: SLE x ARO © 2009 Cisco Learning Institute.Quantitative Risk Analysis • Exposure Factor (EF) . 30 .A number representing frequency of occurrence of a threat Example: 0.0 = Never 1000 = Occurs very often • Annualized Loss Expectancy (ALE) .EF x Value of asset in $ • Annualized Rate of Occurrence (ARO) .% of loss of an asset • Single Loss Expectancy (SLE) .

etc. but apply no safeguard Transfer Shift responsibility for the risk to a third party (ISP. Insurance. 31 . or eliminate the asset altogether © 2009 Cisco Learning Institute.Managing Risks Accept Acknowledge that the risk exists.) Risk Mitigate Change the asset’s risk exposure (apply safeguard) Avoid Eliminate the asset’s exposure to risk.

They understand. These groups are often involved with the major fraud and theft cases reported to law enforcement agencies. These people know system vulnerabilities and can understand and develop exploit code and scripts. Unstructured attack Consists of mostly inexperienced individuals using easily available hacking tools such as shell scripts and password crackers.Types of Attacks Structured attack Come from hackers who are more highly motivated and technically competent. 32 . and use sophisticated hacking techniques to penetrate unsuspecting businesses. develop. © 2009 Cisco Learning Institute. Even unstructured threats that are only executed with the intent of testing and challenging a hacker‟s skills can still do serious damage to a company.

These attacks often are traced to disgruntled employees. They do not have authorized access to the computer systems or network. 33 . Internal attacks More common and dangerous.Types of Attacks External attacks Initiated by individuals or groups working outside of a company. They gather information in order to work their way into a network mainly from the Internet or dialup access servers. internal access and misuse account for 60 to 80 percent of reported incidents. © 2009 Cisco Learning Institute. Internal attacks are initiated by someone who has authorized access to the network. According to the FBI.

Release of message content .Types of Attacks • Passive Attack . 34 .Listen to system passwords .Message modifications © 2009 Cisco Learning Institute.Masquerading .Attempt to log into someone else‟s account .Denial of services .Wire taps .Traffic analysis .Data capturing • Active Attack .

Specific Network Attacks • ARP Attack • Brute Force Attack • Worms • Flooding • Sniffers • Spoofing • Redirected Attacks • Tunneling Attack • Covert Channels © 2009 Cisco Learning Institute. 35 .

Denial-of-Service Facts • Commonly used against information stores like web sites • Simple and usually quite effective Uh-Oh. or for infrastructure targets like routers and network links © 2009 Cisco Learning Institute. 36 . Another DoS attack! • Does not pose a direct threat to sensitive data • The attacker tries to prevent a service from being used and making that service unavailable to legitimate users • Attackers typically go for high visibility targets such as the web server.

administrators are likely to make mistakes during an attack and possibly change a setting that creates a vulnerability that can be further exploited © 2009 Cisco Learning Institute. or the mail server might stop responding entirely.This type of an attack may be used as a diversion while another attack is made to actually compromise systems . The legitimate traffic (as well as a lot of the malicious traffic) will get dropped.In addition. . an attacker simply sends 20 messages per second. 37 .Denial-of-Service Example If a mail server is capable of receiving and delivering 10 messages a second.

Types of Denial-of-Service Attacks • Buffer Overflow Attacks • SYN Flood Attack • Teardrop Attacks • Smurf Attack • DNS Attacks • Email Attacks • Physical Infrastructure Attacks • Viruses/Worms © 2009 Cisco Learning Institute. 38 .

39 . © 2009 Cisco Learning Institute.Buffer Overflow Attacks The most common DoS attack sends more traffic to a device than the program anticipates that someone might send Buffer Overflow.DoS .

The session-establishing packets include a SYN field that identifies the sequence order. 40 .DoS . © 2009 Cisco Learning Institute.SYN Flood Attack When connection sessions are initiated between a client and server in a network. a very small space exists to handle the usually rapid "hand-shaking" exchange of messages that sets up a session. an attacker can send many packets. usually from a spoofed address. To cause this kind of attack. thus ensuring that no response is sent.

• In the teardrop attack.Teardrop Attack • Exploits the way that the Internet Protocol (IP) requires a packet that is too large for the next router to handle be divided into fragments. an attacker's IP puts a confusing value in the second or later fragment. © 2009 Cisco Learning Institute. If the receiving operating system cannot cope with such fragmentation. • The fragmented packet identifies an offset to the beginning of the first packet that enables the entire packet to be reassembled by the receiving system.DoS . 41 . then it can cause the system to crash.

The packet also indicates that the request is from a different site. 42 .DoS . i. If the flood is big enough then the victim host will no longer be able to receive or process "real" traffic. © 2009 Cisco Learning Institute.e. the victim site that is to receive the denial of service. This is called IP Spoofing--the victim site becomes the address of the originating packet. The ping packet requests that it be broadcast to a number of hosts within that local network. The result is that lots of ping replies flood back to the victim host.Smurf Attack The attacker sends an IP ping request to a network site.

DoS . The attackers broke into machines on the Internet (popularly called "zombies") and sent streams of forged packets at the 13 DNS root servers via intermediary legitimate machines. and communication links on the way to the servers. 43 .DNS Attacks • A famous DNS attack was a DDoS "ping" attack. so that useful traffic was gridlocked. • The goal was to clog the servers. © 2009 Cisco Learning Institute. The assault is not DNS-specific--the same attack has been used against several popular Web servers in the last few years.

© 2009 Cisco Learning Institute. 44 . thus propagating itself around the Internet. • The script then modifies the computer‟s registry so that the script runs itself again when restarted.DoS .Email Attacks • When using Microsoft Outlook. a script reads your address book and sends a copy of itself to everyone listed there.

• Other physical infrastructure attacks can include recycling systems.DoS . © 2009 Cisco Learning Institute.Physical Infrastructure Attacks • Someone can just simply snip your cables! Fortunately this can be quickly noticed and dealt with. 45 . affecting power to systems and actual destruction of computers or storage devices.

46 . © 2009 Cisco Learning Institute.Viruses/Worms • Viruses or worms.DoS . which replicate across a network in various ways. can be viewed as denial-of-service attacks where the victim is not usually specifically targeted but simply a host unlucky enough to get the virus. • Available bandwidth can become saturated as the virus/worm attempts to replicate itself and find new victims.

worms. Trojan horses. 47 . but also attack systems that are more sophisticated • Actual costs attributed to the presence of malicious code have resulted primarily from system outages and staff time involved in repairing the systems • Costs can be significant © 2009 Cisco Learning Institute. and other uninvited software • Damage personal computers.Malicious Code Attacks • Refers to viruses. logic bombs.

monitoring all traffic and capturing the first 128 bytes or so of every unencrypted FTP or Telnet session (the part that contains user passwords) © 2009 Cisco Learning Institute. 48 .Packet Sniffing Attacks • Most organization LANs are Ethernet networks • On Ethernet-based networks. any machine on the network can see the traffic for every machine on that network • Sniffer programs exploit this characteristic.

49 .Information Leakage Attacks • Attackers can sometimes get data without having to directly use computers • Exploit Internet services that are intended to give out information • Induce these services to reveal extra information or to give it out to unauthorized people • Many services designed for use on local area networks do not have the security needed for safe use across the Internet • Thus these services become the means for important information leakage © 2009 Cisco Learning Institute.

50 .Social Engineering Attacks • Hacker-speak for tricking a person into revealing some confidential information • An attack based on deceiving users or administrators at the target site • Done to gain illicit access to systems or useful information • The goals of social engineering are fraud. industrial espionage. etc. identity theft. © 2009 Cisco Learning Institute. network intrusion.

51 .Attack Methodology Stages .penetration testers have a variety of power tools that are now commercially available. This research has led to greater understanding of network attacks and an entire specialization of engineers that test and protect networks against attacks (Certified Ethical Hackers/Penetration Testers) Tools .the methodology of network attacks is well documented and researched. They also have may open source free tools. © 2009 Cisco Learning Institute. This proliferation of powerful tools has increased the threat of attack due to the fact that even technical novices can now launch sophisticated attacks.

These attacks have common logistical and strategic stages. In fact their greatest challenge is to select the most vulnerable victims.Gaining access .Covering Tracks © 2009 Cisco Learning Institute. This has resulted in very well. 52 .planned and structured attacks. These stages include.Reconnaissance . .Scanning (addresses. vulnerabilities) . ports.Maintaining Access .Stages of an Attack • Today‟s attackers have a abundance of targets.

Air Magnet) .Malicious codes (worms. 53 . netview and netuser) .System hijack tools (netcat.Vulnerability scanners (Meta Sploit. ISS) .Port/address scanners (AngryIP. Core Impact.Packet Sniffers (Snort. Nessus) .Tools of the Attacker • The following are a few of the most popular tools used by network attackers: . WepCrack) .Cryptographic cracking tools (Cain. MetaSploit. Wire Shark.Enumeration tools (dumpreg. nmap.Root kits . time bombs) . Trojan horse. Core Impact) © 2009 Cisco Learning Institute.

standards guidelines • Training and awareness © 2009 Cisco Learning Institute. 54 .Countermeasures • DMZ/NAT • IDS/IPS • Content Filtering/NAC • Firewalls/proxy services • Authentication/Authorization/Accounting • Self-defending networks • Policies. procedures.

Design/planning costs .Effects of productivity . or update costs . 55 .Maintenance requirements © 2009 Cisco Learning Institute.Operating and support costs .Compatibility .Environment modifications .Countermeasure Selection • Cost /benefit calculation (ALE before implementing safeguard) – (ALE after implementing safeguard) – (annual cost of safeguard) = value of safeguard to the company • Evaluating cost of a countermeasure .Implementation costs .Testing requirements . replacement.Repair.Product costs .

11. 5. 56 . 4. 10. 7. 6.Security Administration • Policies • Standards 1. 3. Domains of Network Security Risk Assessment 2. 8. 9. Development and Maintenance Information Security Incident Management Business Continuity Management Compliance • Guidelines • Procedures • Baselines © 2009 Cisco Learning Institute. Security Policy Organization of Information Security Asset Management Human Resources Security Physical and Environmental Security Communications and Operations Management Access Control Information Systems Acquisition. 12.

57 . or appropriate procedure . a guiding principle.Generalized requirements that must be written down and communicated to others © 2009 Cisco Learning Institute.High-level statements that provide guidance to workers who must make present and future decisions .What Is a Security Policy? • A document that states how an organization plans to protect its tangible and intangible information assets .Management instructions indicating a course of action.

standards. or business lines © 2009 Cisco Learning Institute.Changes in technology . and guidelines .Changes in senior level personnel . 58 . services.Acquisition of other companies .New products.Change Drivers • Built into the information security program • Events that cause us to revisit policies. procedures.

59 .Documents Supporting Policies • Standards – dictate specific minimum requirements in our policies • Guidelines – suggest the best way to accomplish certain tasks • Procedures – provide a method by which a policy is accomplished (the instructions) © 2009 Cisco Learning Institute.

Example: The Policy • All users must have a unique user ID and password that conforms to the company password standard • Users must not share their password with anyone regardless of title or position • Passwords must not be stored in written or any readable form • If a compromise is suspected. 60 . it must be reported to the help desk and a new password must be requested © 2009 Cisco Learning Institute.

61 .and lowercase alphanumeric characters • Must include a special character • Must be changed every 30 days • Password history of 24 previous passwords will be used to ensure passwords aren‟t reused © 2009 Cisco Learning Institute.Example: The Standards • Minimum of 8 upper.

change the number. 62 . move the symbol. or change the punctuation mark © 2009 Cisco Learning Institute.Example: The Guideline • Take a phrase Up and At „em at 7! • Convert to a strong password Up&atm@7! • To create other passwords from this phrase.

4. 2.Example: The Procedure Procedure for changing a password 1. Alt. Delete to bring up the log in dialog box Click the “change password” button Enter your current password in the top box … © 2009 Cisco Learning Institute. 63 . Press Control. 3.

policy number. name of organization.Policy Elements • Statement of Authority – an introduction to the information security policies • Policy Headings – logistical information (security domain. 64 . effective date. change control documentation or number) • Policy Objectives – states what we are trying to achieve by implementing the policy • Policy Statement of Purpose – why the policy was adopted. author. and how it will be implemented © 2009 Cisco Learning Institute.

65 . accepted rules • Policy Enforcement Clause – consequences for violation • Policy Definitions – a “glossary” to ensure that the target audience understands the policy © 2009 Cisco Learning Institute. 2 • Policy Audience – states who the policy is intended for • Policy Statement – how the policy will be implemented (the rules) • Policy Exceptions – special situations calling for exception to the normal.Policy Elements.

and union requirements. Purpose Audience Policy Exceptions Disciplinary Actions © 2009 Cisco Learning Institute. third parties whose contracts include a confidentiality clause may be exempted from signing individual confidentiality agreements.1 PERSONNEL SECURITY 6.3 Confidentiality Agreements Change Control #: 1. This agreement shall conform to all federal. or dismissal for interns and volunteers. regulatory. The purpose of this policy is to protect the assets of the organization by clearly informing staff of their roles and responsibilities for keeping the organization’s information confidential. Violation of this policy may result in disciplinary actions. or prior to leaving the organization.0 Approved by: SMH Confidentiality of organizational data is a key tenet of our information security program.1. a termination of employment relations in the case of contractors or consultants. which may include termination for employees and temporaries. individuals are subject to civil and criminal prosecution. ABC Co confidentiality agreement policy applies equally to all individuals granted access privileges to an ABC Co Information resources This policy requires that staff sign a confidentiality policy agreement prior to being granted access to any sensitive information or systems. Additionally. At the discretion of the Information Security Officer. In support of this goal. ABC Co will require signed confidentiality agreements of all authorized users of information systems. 66 . Agreements will be reviewed with the staff member when there is any change to the employment or contract. The agreements will be provided to the employees by the Human Resource Dept. state.Policy Example Subsection Policy Objectives 6.

gov © 2009 Cisco Learning Institute.org www.com www.cnss.org www.infosyssec.cisecurity.sans.cert.infragard.isc2.mitre.org www.org www.org www.first.net www.Network Security Organizations www. 67 .org www.

68 .SANS © 2009 Cisco Learning Institute.

69 .CERT © 2009 Cisco Learning Institute.

ISC2 Information security certifications Offered by (ISC)2 Systems Security Certified Practitioner (SCCP) Certification and Accreditation Professional (CAP) Certified Secure Software Lifecycle Professional (CSSLP) Certified Information Systems Security Professional (CISSP) © 2009 Cisco Learning Institute. 70 .

71 .Network Security Jobs • Network Security Administrator • Risk Analyst • VPN Specialist • Penetration Tester • Network Perimeter/Firewall Specialist • Security Response IDS/IPS Engineer © 2009 Cisco Learning Institute.

Relies on extensive experience and judgment to plan and accomplish goals. Familiar with a variety of the field's concepts. and procedures within a particular field. and procedures. May lead and direct the work of others.Network Security Jobs Examples from Salary. practices. Requires a bachelor's degree with at least 5 years of experience in the field. Ensures network security access and protects against unauthorized access. or destruction. © 2009 Cisco Learning Institute. Performs a variety of tasks. practices. Primary job functions do not typically require exercising independent judgment. A wide degree of creativity and latitude is expected. Investigates any incidences that may result in asset loss and compiles findings in reports for further review. Works under immediate supervision. Relies on instructions and preestablished guidelines to perform the functions of the job. modification. Requires a bachelor's degree and 0-2 years of experience in the field or in a related area. • Risk Analyst Performs risk analysis studies in order to maintain maximum protection of an organization's assets.com: • Network Security Administrator Troubleshoots network access problems and implements network security policies and procedures. 72 . Has knowledge of commonly-used concepts.

Experience with Network Transformation and Server Re-IP projects is a definite plus. Relies on extensive experience and judgment to plan and accomplish goals. and procedures. 73 . Familiar with a variety of the field's concepts. 2 • Chief Information Security Officer Responsible for determining enterprise information security standards. A wide degree of creativity and latitude is expected. Other Firewall experience is a definite plus. Typically reports to top management. Develops and implements information security standards and procedures. practices. Leads and directs the work of others. Performs a variety of tasks. Requires a bachelor's degree with at least 12 years of experience in the field. © 2009 Cisco Learning Institute. Ensures that all information systems are functional and secure.Network Security Jobs. • Network Perimeter/Firewall Specialist This position requires Experience and Skills working with perimeter protection devices and network firewalls. The candidate must have experience with PIX Firewalls and MPLS Network experience. Cisco Switch and Router experience is a plus.

This individual performs both infrastructure engineering and customer focused projects to resolve all incidents in timely manner. 3 • Ethical hacker/Penetration Tester Responsible for testing and improving network and information system security systems. This individual will be performing mostly network and web application ethical hacking assessments on multi-protocol enterprise network and application systems. investigating and responding to advanced security threats. logical protocol and traffic audits. This person will be working in a team environment. vulnerability assessment.Network Security Jobs. • Security Response IDS/IPS Engineer Provides support for the Intrusion Detection/Prevention Service. troubleshooting and physical security audits. scoping of testing activity. and Wireless IPS Service associated with Managed Security Services. Duties may include: Requirements analysis and design. and making changes to the security policy of a customer's device. These needs may involve performing device upgrades. Host Log Monitoring Service. This is a very sensitive hands-on front line position. © 2009 Cisco Learning Institute. 74 . logical security audits. Must have a well-rounded security background and are responsible for performing extensive troubleshooting of customer issues via Customer Support escalations from the Security Operations Center (SOC) Analysts. assessing tools/script testing.

© 2009 Cisco Learning Institute. 75 .

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