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Values, Attitudes, and Job Satisfaction

Learning Objectives
Contrast terminal and instrumental values List the dominant values in todays workforce

Identify the five dimensions of national


culture Contrast the three components of an attitude

Learning Objectives
Summarize the relationship between attitudes and behavior Identify the role consistency plays in attitudes Examine the relationship between job satisfaction and behavior

Identify four employee responses to dissatisfaction

The Importance of Values


Judgment Content

Stability

Intensity

Types of Values

Terminal Values

Instrumental Values

Unique Values of Todays Workforce


Career Stage
1. Protestant

Entered the Workforce


Mid-1940s to Late 1950s 1960s to Mid-1970s Mid-1970s to Mid-1980s Mid-1980s through 1990s

Approximate Current Age


60 to 75

Dominant Work Values


Hard working; loyal to firm; conservative

2. Existential

45 to 60

Nonconforming; seeks autonomy; loyal to self


Ambitious, hard worker; loyal to career Flexible, values leisure; loyal to relationships

3. Pragmatic

35 to 45

4. Generation X

Under 35

Values Across Cultures


Power Distance
Individualism or Collectivism

Quantity or Quality of Life


Uncertainty Avoidance Long-Term or Short-Term

What Are Attitudes?


Cognitive component Affective component Behavioral component

Types of Attitudes
Job satisfaction Job involvement Organizational

commitment

Importance of the Elements

Cognitive Dissonance

Degree of Personal Influence

Rewards Involved

Attitude-Behavior Relationship
Moderating Variables Importance Behavioral Influence

High

Specificity
Accessibility Social pressures Direct experience

Low

Self-Perception Theory
Behavior-Attitude Relationship

After the Fact

Casual Statements

Plausible Answers

Attitudes and Workforce Diversity

Diversity Training

Volunteer Work

Measuring Job Satisfaction


Single Global Rating Summing up Job Facets

Productivity

Job
Satisfaction

and Employee
Performance

Absenteeism

Turnover

Responses to Job Dissatisfaction


Active

Exit
Destructive

Voice
Constructive

Neglect

Loyalty

Passive