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Samsung Auto Backup FAQ

Installation
Q: I plugged in the Samsung External Hard Disk Drive but nothing happens. A: Check the USB cable connection. If the Samsung External Hard Disk Drive is connected correctly, you will see the LED light on the Samsung External Hard Disk Drive light up. A: A ticking noise is an indication of insufficient power. If the drive is not being recognized, try plugging it into a different USB port. Q: I cannot install the Samsung Auto Backup program. A: Check that the system you want to install the Samsung External Hard Disk Drive on meets the minimum system requirements.
For more information Requirements. see Chapter 4 in section System

Q: I connected my Samsung External Hard Disk Drive, and the computer seems to recognize it, but the drive wont show up under Windows Explorer. A: Samsung External Hard Disk Drive is, by default, formatted to FAT32/NTFS and will work when you connect it to your computer. However, if the partition has been erased or the file system has been changed to a one that is not recognized by Windows, the drive will not appear under Windows Explorer. Try formatting the drive to FAT32 or NTFS. NOTE: FORMATTING WILL ERASE ALL DATA STORED IN THE DRIVE

GENERAL BACKUP HOW TO


Q: What should I back up? A: Generally, the only files that should be backed up are the data files you create using other software programs. You do not back up your software program files because, if your computer crashes, you must reinstall your programs. The data you create can then be restored from your backup. Q: How often should I back up my data? A: If you do not schedule a regular backup, a recommended manual backup is when you create data that is critical for future use, personal data such as digital pictures, or any information that is difficult or impossible to recreate. Q: How do I set a scheduled backup? A: If a schedule was not setup during installation, from the Samsung Auto Backup main menu, click Tools > Options -> Schedule -> Add. Click the Frequency pulldown menu and choose a frequency. From the Schedule Backup screen click the Hour and choose the hour. Click the Minute and choose the minute. Click Confirm > Finish. For more information see Chapter 5 in section Setting
the backup schedule.

Q: How do I perform a manual backup? A: Select the backup source and click Backup from the icon bar. For more information see Chapter 6 in section Tools Q: When I run Auto Backup on Windows Vista, I always see the User Account Control

window. Do I have to accept the access of User Account Control, and is there a way not to open the User Account Control window? A: Samsung Auto Backup directly and indirectly accesses the host disk drive, so you need to increase the authority level. If you do not accept the access of User Account Control, you may experience some limitations to the use of Auto Backup. To avoid opening the User Account Control window, on the Control Panel open the User Accounts window and select the user and then Do not use User Account Control. Q: I changed some files but the Real-Time backup operation did not start. A: If the file you changed was not included in the original backup, the Samsung Auto Backup program will not track it - therefore the Real-Time backup will not start. Perform another backup and include the files or folders that were missed in the previous backup. A: Another possible issue could be if you included a folder that is part of the Operating System, those files could be overriding the Auto Backup software. This would keep files from being included in the Real-Time Backup. Do not include Operating System folders or files in your backup.

Q. If using Samsung Auto Backup in Windows Vista or Windows 7, backup content and log may not display properly.

A. This is caused by the enhanced UAC feature of Windows operating systems since Windows Vista. HDDs formatted as NTFS in Windows XP will be missing some of the Authenticated Users permissions formatting in Windows Vista or Windows 7 produces. Connecting such HDDs with missing permissions to a Windows Vista or Windows 7 system for use will lead to a failed backup data update issue. See the information below to resolve this issue. FAT32 formatting does not have this issue.

STORAGE
Q: My Samsung External Hard Disk Drive has enough space left, but I cannot back up a file larger than 2GB or 4GB. A: Depending on the type of filing system your Samsung External Hard Disk Drive has, the maximum allowable size of any file is limited to:

Table 8.1: Filing Systems


Type of Filing System FAT FAT32 NTFS Maximum Allowable Size of a Single File 2GB 4GB 16TB

A: To back up files larger than 2GB, you must change the filing system to FAT32 or NTFS. To back up files larger than 4GB, you must change the filing system NTFS. NOTE: IF YOU CHANGE THE FILING SYSTEM, ALL DATA STORED ON THE SAMSUNG EXTERNAL HARD DISK DRIVE WILL BE DELETED. MAKE SURE TO BACKUP ALL IMPORTANT DATA BEFORE YOU PROCEED WITH THE CHANGE.

ERROR MESSAGES
Q: I formatted the computer and reinstalled Windows. How can I restore backed up data stored on another device? A: Reinstall the Samsung Auto Backup software, start the Samsung Auto Backup software, and select the device that contains the backed up data as the backup device. By doing so, you will be able to use the backup data as before. For more information see
Chapter 7 in section Restoring the Backup Information.

Q: The backup has failed and the backup log indicates that the program has failed to back up several files. A: System files in the Windows operating system cannot be accessed for backup. Therefore, these files are not backed up. This commonly occurs if you select the Windows folder and Program Files folder as a backup source. To avoid this problem, select the specific folders and files that you wish to backup, not the whole root folders. A: Another options is to retry the backup process after deselecting the failing objects. Q: I formatted my Samsung External Hard Disk Drive and lost all the bundle software. A: Bundled applications that came with your Samsung External Hard Disk Drive are available for download at Samsung Electronics customer support website. (http://www.samsunghdd.com)

Q: I installed an application and backed up the program. When a problem occurred with the application, I deleted the program and restored it from the backup file, but the application fails to run. What seems to be a problem with this Backup and Restore process? A: Every software program has to be executed (started) in a specific environment. For instance, in order for some programs to run on Microsoft Windows, the software program must add a CAB file inside a Windows folder. Therefore, if you backup a program (ABC Program in the ABC Folder), the CAB file does not get backed up with it because that file is in a different folder. Samsung Auto Backup is a program that backs up data files. Accordingly, though the files of the application were backed up, the environment for running the application was not backed up. This is why you cannot run the application. Q: I cannot disconnect my Samsung External Hard Disk Drive through the Safely Remove Hardware feature, while Auto Backup is running. A: The Windows Operating System will not allow you to shut down the Samsung External Hard Disk Drive if it is in use. Close the Samsung Auto Backup program, and retry the safe removal process. Q: File transfer takes too long. A: You will experience slow file transfer speeds if your computer does not support USB 2.0 or if you do not connect the Samsung External Hard Disk Drive to a USB 2.0 port. Try connecting the Samsung External

Hard Disk Drive to a different port or, if your computer does not support USB 2.0, purchase a separate USB 2.0 port. Q: I am using a Mac, and I cannot copy files. A: If the drive has been formatted to NTFS, data stored in the drive can only be read by Macintosh systems. Reformatting for Mac OS may be required. Q: When I open a backed up file on the backup device, a message displayed saying the file format is incorrect or a jumbled file is displayed. A: Enable the encrypted backup option under Backup Options and all subsequent backups will be encrypted. Attempting to open an encrypted backup file will result in an error or a file format incompatibility warning. In order to open an encrypted file, you will first need to decrypt it. Q: I selected the Backup File Encryption option and performed a backup. However, only selected files are Backup File Backup File encrypted instead of all files. A: Encrypted backup applies only to files that are backed up after enabling the encryption option. Encryption will not apply to files backed up prior to enabling the option. Therefore, it is possible for encrypted and non-encrypted backup files to exist on the same backup device.

How To
Q: Can I specify more than one destination as a Backup Device and back up the data to these destinations at the same time? A: Samsung Auto Backup does not support simultaneous backup to multiple backup devices. Q: How do I change the backup device. A: From the Samsung Auto Backup main screen, click Tools -> Backup Device -> Change Backup Device. For more
information see Chapter 7 in section Changing the Backup Device.

Q: Can I connect the Samsung External Hard Disk Drive containing the backup data to other computers and restore the data? What should I do? A: Yes! You may take your Samsung External Hard Disk Drive to another computer. Connect the Samsung External Hard Disk Drive to the computer, install the Samsung Auto Backup software, start the Samsung Auto Backup software, and select the device that contains the backed up data as the backup device. By doing so, you should be able to use the backup data as before. For more information see
Chapter 7 in section Restoring the Backup Information.

Q: How do I check the results of a backup, restore, or delete operation? A: After the backup, restore, or delete operation completes, you can check the results in the task log under Settings Information in the lower part of the

Samsung Auto Backup window. For more information see


Chapter 6 in section Viewing Backup Results.