Knowledgement Management

Contents
Knowledge management system life cycle Managing Knowledge workers Knowledge Audit Knowledge management practices in

organizations

ideas.What is Knowledge? Knowledge is the full utilization of information and data.commitments and motivations. or “Understanding gained trough experience or study” .compentencies.intuitions. coupled with the potential of people’s skills.

. distribute. and enable adoption of insights and experiences.Definition Knowledge Management (KM) comprises a range of strategies and practices used in an organization to identify. represent. create.

Knowledge Management System Life Cycle Evaluate Existing Infrastructure Form the KM Team Knowledge Capture Design KM Blueprint Verify and validate the KM System Implement the KM System Manage Change and Rewards Structure Post-system evaluation .

or departure to other firms?  Is the proposed KM system needed in several locations?  Are experts available and willing to help in building a KM system?  Does the problem in question require years of experience and understood reasoning to solve? . transfer.Evaluate Existing Infrastructure System Justifications:  What knowledge will be lost through retirement.1.

Form the KM Team • Identify the key stakeholders of the prospective KM system. • Team success depends on: Ability of team members Team size Complexity of the project Leadership and team motivation Not promising more than can be realistically delivered. .2.

3. . Knowledge Capture  Explicit  Tacit knowledge captured in repositories from various media knowledge captured from company experts using various tools and methodologies  Knowledge developers capture knowledge from experts in order to build the knowledge base.

 System interoperability and scalability with existing company IT infrastructure.4. Design the KM Blueprint The KM blueprint addresses several issues:  Finalize scope of proposed KM system with realized net benefits. .  Decide on required system components.  Develop the key layers of the KM software architecture to meet company requirements.

5. .  Validation of KM systems is not Fool proof.Testing the KM System  Verification procedure: Ensures that the system has the right functions.  Validation procedure: Ensures that the system has the right output.

.6.  Quality assurance is important.Implement the KM System  Converting a new KM system into actual operation. which includes checking for:  Reasoning errors  Ambiguity  Incompleteness  False representation (false positive and false negative).  Includes conversion of data or files.  Includes user training.

avoidance. or aggression .Manage Change and Rewards Structure Goal is to minimize resistance to change  Experts  Regular employees (users)  Troublemakers Resistances via projection.7.

8.Post-system Evaluation  Assess system impact in terms of effects on:  People  Procedures  Performance of the business  Areas of concern:  Quality of decision making  Attitude of end users  Costs of Knowledge processing and update .

Managing Knowledge workers .

. work of fiction and abstract problems in environments that provide KNOWLEDGE WORKER Organizational Culture Personal and corporate experience rich collective knowledge and relational resources.Managing Knowledge workers Knowledge workers can be defined Transformation process as: Employees who apply and their skills Values IT Tools valuable knowledge (developed through experience) to complex.

b. A knowledge worker can be accepted as a product of values. Usually a knowledge workers is found to be unique. innovation and he/she is fully aware of the organizational culture. c. . experience process and training.Cont…. A knowledge worker is a person who changes business and personal know-how in to knowledge. a.

Types of knowledge worker There are two types: a. Everyone else: constitutes all the other knowledge worker. Nurses. b. Ex : Doctors. Core knowledge worker : specific “ knowledge management role. Managers etc .

KNOWLEDGE AUDIT .

and is used to provide a sound investigation into the company or organization's knowledge. . and reporting activity which includes a study of the company's information and knowledge policies. its knowledge structure and knowledge flow. The audit is a fact-finding. analysis. interpretation.WHAT IS A KNOWLEDGE AUDIT The knowledge audit is the all important first major phase or step of a knowledge management initiative.

. It provides a map of what kind of knowledge exists in the organization and where it exists illuminating both gap and perception.Benefits of knowledge audit a. It helps the organization visibly what knowledge is describe to support overall organizational goals and individual and team actives. c. b. Is give tangible evidence of the extent to which knowledge is being effectively managed and indicate where impotent are needed.

OBJECTIVES OF KNOWLEDGE AUDIT a. b. To provide meaningful hard data input to the strategic plan for knowledge processing. To identify the relevant knowledge repositories within the organization. and structure of the knowledge in a specified section. c. To give a high-level view of the extent. nature. .

Knowledge management practices in organizations .

Knowledge management practices in organizations Knowledge management practices at IBM:  International Business machine corporation(IBM) manufactures and sells computer services.softwares.hardware as well as financing services in support of its computer business. .  KM efforts in IBM span three areas:  Internal  offerings and services  Research.

Domino.Internal:In IBM a corporate KM efforts was established under the auspices of Human resources with the goal of raising awareness of KM within the business units.Offerings:Its focus was initiates in the lotus brand of software Group business unit more than5 years ago with products such as notes/domino(E-mail. content manager for content management. Doc for document management.Cont… 1. calendar and application development). 2. .

From IBM research labs world wide to client focused consortiums such as the IBM institute of knowledge based organizations.Cont… 3. Research: The research activities range from basic and applied research (with associated patents and publications). .

competence and efficiency by helping an organization know what it knows. .  KM is not an end in itself-it is in support of achieving business goals.  All KM is a discipline-not a process or technology.innovation.KM Framework:  It as a discipline to develop solution connections and content supporting an organization’s responsiveness.

Cont…  KM is concerned with connections. Knowledge is only valuable when it is continually refreshed and used. .  KM is connected with content. connecting people to people to connect.

KM as a part of IBM’s E-Business  KM in IBM is a part of its e-business transformation efforts to support an employees through a B2E and E2E. .  This entails evolving the intranet from solely a communications employees. vehicle to an eworkplace for  It requires ready and easy access to relevant information and knowledge.

KM Benefits to IBM  KM approach and strategy focuses on 4 elements whose integration is key to creating and sustaining a knowledge based business: Expertise.Collaborating.  IBM focuses on how these elements are leveraged by different social systems-that is how do we share knowledge as individuals as well as members of teams and communities.Content. .Learning.

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