How does your hospital stack up?

The federal government’s Centers for Medicare and Medicaid Services rates thousands of the nation’s hospitals, gauging the quality of care on dozens of measures. Hospital executives recommend asking questions about any concerns raised by the quality measures, which benchmark local hospitals against national standards. As more hospitals meet the national standards, federal o cials say they will shift to new measures.
TEXAS MEDICAL CENTER/DOWNTOWN Methodist Sugar Land Hospital Houston Northwest Medical Center Memorial Hermann Memorial City Memorial Hermann Northeast, Humble OTHERS University of Texas Med. Branch, Galveston Methodist West Houston Hospital St. Luke’s Patients Med. Center, Pasadena Methodist Willowbrook Hospital

Better than national standard Same as national standard Harris County Hospital District *

St. Luke’s Sugar Land Hospital

DeBakey VA Medical Center

St. Joseph Medical Center

North Cypress Medical Center

Methodist

Patient satisfaction surveys Patients reported doctors “always” communicated well Patients reported they “always” received help as soon as they wanted Patients reported their pain was “always” well controlled Patients reported their room and bathroom were “always” clean Patients reported they were given information about what to do during their recovery at home Patients reported they would definitely recommend the hospital Heart attack care data Average number of minutes before outpatients with chest pain or possible heart attack got an ECG Heart attack patients given aspirin at arrival Heart attack patients given PCI** within 90 minutes of arrival Heart attack patients given a prescription for a statin at discharge

National standard

81%

78%

n/a

Memorial Hermann

78%

83%

87%

73%

77%

77%

77%

82%

81%

76%

79%

n/a

76%

78%

n/a

77%

75%

80%

65% 70%

57% 66%

n/a n/a

56% 66%

62% 71%

66% 73%

48% 60%

59% 66%

58% 68%

60% 68%

66% 73%

61% 69%

61% 70%

62% 70%

n/a n/a

59% 68%

66% 67%

n/a n/a

68% 69%

51% 62%

68% 70%

72%

59%

n/a

72%

69%

73%

60%

67%

70%

65%

69%

71%

70%

70%

n/a

68%

72%

n/a

70%

72%

70%

83%

81%

n/a

82%

84%

80%

77%

80%

81%

80%

82%

82%

81%

82%

n/a

82%

83%

n/a

79%

79%

87%

70%

68%

n/a

73%

83%

71%

57%

77%

61%

67%

70%

78%

72%

78%

n/a

77%

77%

n/a

76%

69%

75%

8

8

n/a

29

n/a

n/a

n/a

12

8

6

14

10

9

6

1

8

n/a

15

6

11

n/a

99%

99%

98%

100%

97%

100%

97%

98%

100%

98%

100%

100%

99%

99%

100%

99%

99%

100%

100%

95%

100%

93% 97%

98% 94%

80% n/a

95% 99%

81% 96%

n/a 100%

71% 88%

100% 97%

100% 100%

82% 92%

100% 100%

100% 98%

96% 100%

100% 93%

83% 97%

100% 99%

100% 94%

100% 100%

86% 83%

75% 93%

97% 96%

Timely and e ective surgical care Surgery patients who got an antibiotic at the right time, within one hour before surgery, to help prevent infection Surgery patients whose preventive antibiotics were stopped at the right time, within 24 hours after surgery Surgery patients whose urinary catheters were removed on the first or second day after surgery Collapsed lung due to medical treatment Serious blood clots after surgery Accidental cuts or tears from medical treatment Deaths among patients with serious treatable complications after surgery Object accidentally left in body after surgery Severe pressure sores Blood infection from catheter in large vein Infection from urinary catheter

98%

97%

100%

99%

98%

98%

97%

99%

98%

99%

98%

98%

99%

99%

99%

99%

98%

100%

86%

98%

99%

97%

93%

97%

97%

95%

92%

93%

96%

95%

95%

97%

97%

96%

98%

96%

98%

98%

92%

81%

97%

95%

93%

90%

97%

97%

88%

97%

82%

88%

92%

88%

99%

91%

99%

100%

91%

96%

95%

100%

81%

82%

96%

Serious complications and deaths (rate per 1,000 hospital discharges)

Note: Data in this category reported without numbers

0.35 4.71 2.05

n/a n/a n/a

113.43

n/a

n/a

n/a

Hospital acquired conditions (rate per 1,000 hospital discharges)

.028 .136 .372 .358

.000 .203 .812 .000

n/a n/a n/a

.131 .131 1.111 .196

.000 .060 1.047 .449

.000 .000 .748 .249

.000 .860 2.408 .344

.042 .506 1.855 .759

.000 .676 2.029 .113

.000 .000 .312 .312

.000 .099 .592 1.382

.000 .000 .457 .158

.000 .174 .697 .000

.000 .131 .920 .263

.000 .000 .000 .000

.000 .000 .544 .181

.000 .000 .453 .145

.000 .000 .000 .000

.000 .365 .000 .000

.000 .000 1.021 .000

.000 .602 .150 .301

n/a

* Data combined for Lyndon B. Johnson and Ben Taub hospitals Source: Centers for Medicare and Medicaid Services

** PCI is percutaneous coronary interventions, which can refer to angioplasty, stenting, or artherectomy

Jeannie Kever and Jay Carr / Houston Chronicle

West Houston Medical Center

Worse than national standard

St. Luke’s Hospital at the Vintage

Cypress Fairbanks Medical Center

Bayshore Medical Center, Pasadena

Park Plaza Hospital

St. Luke’s

77%

57% 66%

72%

80%

66%

7

100%

100% 100%

100%

99%

92%

.000 1.752 1.593 1.274

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