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Lean Glossary

Lean Glossary

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Published by marchboy0319

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Published by: marchboy0319 on Sep 14, 2012
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At Toyota, an hourly worker who leads a team of five to eight other
workers; called hancho in Japanese.

Team leaders in the Toyota Production System form the first line of
support for workers, who—unlike their counterparts in traditional
mass production organizations—are at the heart of improvement
activities with responsibility for problem solving, quality assurance,
and basic preventive maintenance.

Team leaders do not take disciplinary action and do not have a fixed
production job. Rather, they provide support by knowing all the jobs
performed by their team members so they can relieve workers, fill
in for absentees, or help workers who need assistance or are falling
behind. They respond to problems such as line stops, andon calls,
and take a lead role in kaizen activities. They also use standardized
work audit sheets to do daily checks of team members to make sure
people are following standardized work and to surface problems.

See: Andon, Group Leader, Preventive Maintenance, Standardized
Work, Toyota Production System.

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