CMIS

Component Capacity

Service Capacity

Business Capacity

Finance 3 Operations 6 M Business Process 1 2 Business Process 4 5 1 B 8 1 u Service A Service B Hardwares Softwares D P Review Current Capacity & Performance Improve Current Service Capacity & Component Capacity A s s .

Marketing Sales 1 9 B u S e P A P C s l a s a p .

AMIS Proactive Process Reactive Process Availability Diagnostics .

Justifiable Countermeasures Availability Management Reports Availability Plan A v .Detect Diagnose Repair R e Monitor. Measure & Review Service & Component Availability Availability % within SLA Limits I n v NO Risk Assessment & Management Implementation Cost .

R e mits I n v NO P R e .

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