Enterprise Resource Planning

2 & 16 Mark Questions and Answers

Subject Name Planning Subject code Semester Batch :

: Enterprise Resource

Academic year : 2011-2012 : IX : 2007-2012

Enterprise Resource Planning

Enterprise Resource Planning
UNIT I – INTRODUCTION
Possible Two Mark Questions 1. Define ERP. Enterprise Resource Planning (ERP) covers the techniques and concepts employed for the integrated management of businesses as a whole, from the viewpoint of the effective of management resources, to improve the efficiency of an enterprise. 2. What is an Enterprise? An enterprise is a group of people with a common goal, which has certain resources at its disposal to achieve that goal. When used generically, an enterprise is defined as the aggregate of all functional elements participating in a business process improvement action, regardless of the organizational structure housing those functional elements. It is a complete business consisting of functions, divisions or other components used to accomplish specific objectives and defined goals. 3. What are the main misconceptions about ERP? • First is that ERP is a computer system. Even though computers and IT are integral parts of an ERP system, ERP is primarily an enterprise-wide system, which encompasses corporate mission, objectives, attitudes, beliefs, values, operating style and people who make the organization. • Second is ERP is for manufacturing organizations alone. This assumption is basically due to the way in which ERP was historically developed from the methods of Material Requirements Planning (MRP) and Manufacturing Resource Planning (MRP II) which are relevant to manufacturing organizations. MRP became the fundamental concept in 1970s. At this stage BOM (Bill of materials) was the prevailing trend. It further got unfolded as ERP II and now it has resulted in ERP, which is the concept of enterprisewide planning of resources and is not limited to any particular segment of the industry.

Enterprise Resource Planning

4. What are ERP packages? ERP packages are integrated (covering all business functions) software packages that support the ERP concepts. ERP software is designed to model and automate many of the basic processes of a company, from finance to the shop floor, with the goal of integrating information across the company and eliminating complex, expensive links between computer systems that were never meant to each other. 5. Who are the main players in the ERP market? SAP AG, PeopleSoft, Oracle, Baan, JD Edwards, QAD, Ramco, IFS, DataWorks etc. 6. When do the ERP system’s set of generic processes produce dramatic improvements? ERP software is a mirror image of the major business processes of an organization, such as customer order fulfillment and manufacturing. Its success depends upon reach – a circumscribed ERP system isn’t much better than the legacy system it replaces. ERP system’s set of generic processes produce the dramatic improvements they are capable of, only when used to connect parts of an organization and integrate its various processes seamlessly. 7. What are the reasons for the explosive growth of the ERP market? • They enable improved business performance by achieving: cycle-time reduction, increased business agility, inventory reduction, order fulfillment improvement etc. • • • They support business growth requirements. ERP systems provide flexible, integrated, real time decision support. ERP packages can now be afforded by even small and medium sized

businesses and offers increased functionality at a reasonable cost.

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They help companies in supporting new products and new customers by

meeting their global requirements, including multiple languages and currencies. 8. What are the direct benefits of ERP systems? • • • • Business Integration Flexibility Better analysis and planning capabilities Use of latest technology 9. Why is it said that ERP systems are flexible? Different languages, accounting standards can be covered in one system, and functions that comprehensively manage multiple locations of a company can be packaged and can be implemented automatically. To cope with company globalization and system unification, this flexibility is essential. 10. What is cycle time? Cycle time is the time between receipt of the order and delivery of the product. 11. What is Business Integration and how do the ERP systems achieve it? The reason why ERP packages are referred as being integrated is the automatic data updation (automatic data exchange among applications) that takes place between related business components. Since conventional company information systems were aimed at the optimization of independent business functions in business unite, almost all were weak in terms of communication and integration of information that transcended in different business functions. In case of ERP packages, the data of related business functions is also automatically updated at the time a transaction occurs. For this reason, one is able to grasp business details in real time, and carry out various types of management decisions in a timely manner, based on that information. 12. What are the factors that are critical for the success of the ERP implementation?

Enterprise Resource Planning

• • • • • • •

Selection of the right package Commitment of top management Participation and dedication of the system’s future users Backing, support and cooperation of the IS/IT personnel Development of interfaces with current operational systems and with Effort of consultants, who have respect for the company’s know-how and Spirit and collaboration on the part of all

those under development work culture

13. How do conventional application packages and ERP packages differ? • First, ERP packages cannot have only individual business functions such as accounts and inventory, but also the entire range of main business functions necessary for the company’s operations • Second, ERP packages are targeted at everything from small businesses to the largest organizations, and that they can be composed of a highly flexible decentralized database and an information system cluster linked by a network • Third, is global adaptation, represented by ERP packages’ multilingual and multi-currency capacity. 14. What are the limitations of ERP? • Managers cannot generate custom reports or queries without help from a programmer and this inhibits then from obtaining information quickly, so that they can act on it for competitive advantage • ERP systems provide current status only, such as open orders. Managers often need to look past the current status, to find trends and patterns that aid better decision-making • The data in the ERP application is not integrated with other enterprise or division systems and does not include external intelligence

Enterprise Resource Planning

15. What is BPR? BPR or Business Process Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service and speed. 16. What is MIS? MIS or Management Information System is a computer based system that optimizes the information flow. collection, collation, transfer and presentation of information throughout an organization through an integrated structure of databases and

17. What are the main characteristics of MIS? • • • • MIS supports the data processing functions of transaction handling and MIS uses an integrated database and supports a variety of functional MIS provides operational, tactical an d strategic levels of the MIS is flexible and can be adapted to changing needs of an organization record keeping areas organization with timely information

18. What is DSS? DSS or Decision Support System is an information and planning system that provides the ability to interrogate computers on an ad-hoc basis, analyze information and predict the impact of decisions before they are made. A DSS is a cohesive and integrated set programs that share data and information. 19..Define Data mining. It refers to extracting or “mining” knowledge from large amount of data. Data mining is a process of discovering interesting knowledge from large amounts of data stored either, in database, data warehouse, or other information repositories

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20.Give some alternative terms for data mining. • • • • • • • • • • • Knowledge mining Knowledge extraction Data/pattern analysis. Data Archaeology Data dredging Agriculture Rural development Health Planning Education Commerce and Trade

21. What are the other areas for Data warehousing and data mining?

22. Specify some of the sectors in which data warehousing and data mining are used? • • • • • • • • • Tourism Program Implementation Revenue Economic Affairs Audit and Accounts DBMiner GeoMiner Multimedia miner WeblogMiner

23.Give some data mining tools.

24. What is EIS? EIS or Executive Information System is an information system that consolidates and summaries the ongoing transactions within an organization. It should provide management with all the information it requires, at all times, from

Enterprise Resource Planning

internal as well as external sources. A successful EIS is easy to use, flexible and customizable. 25. What is OLAP? OLAP or On-Line Analytical Processing is decision support software that allows the user to quickly analyze information that has been summarized into multidimensional views and hierarchies. These multidimensional views are supported by multidimensional database technology and provide the technical basis for the calculations and analysis required by Business Intelligence applications.

Possible 16 Mark Questions 1. What is ERP? Give an overview. (PNo 3-22) 2. What is an Enterprise? Give an overview. (PNo 3-22) 3. What are the benefits of ERP? (PNo 23-36) 4. Write about the related technologies of ERP? (PNo 37-43) 5. What are the phases of BPR? (PNo 44-60) 6. Write briefly about the Business Process reengineering. (PNo 44-60) 7. Discuss the following a)OLAP (PNo 83-89) b)SCM (PNo 90-93) 8. Write briefly about the Data warehousing in ERP. (PNo 61-73) 9. Write briefly about the Data mining in ERP. (PNo 74-82)

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10. Write the benefits of ERP and related technologies used in it. (PNo 37-43)

UNIT II – ERP IMPLEMENTATION
Possible Two Mark Questions 1. What are the different phases of ERP implementation? • • • • • • • • • • • Pre-evaluation screening Package evaluation Project planning phase Gap analysis Reengineering Configuration Implementation team training Testing Going live End user training Post-implementation

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2. What is gap analysis? Gap analysis is the most crucial phase for the success of the ERP implementation. It is the process through which companies create a model of where they are now, an din which direction they want to head in the future. The trick is to design a model which anticipates and covers any functional gaps. It is true that even the best ERP package, custom tailored to a company’s needs, meets only 80% of the company’s functional requirements. 3. What are the general four phases of an ERP implementation? • • • • Understanding the problem Defining solutions Getting down to work Going live

4. Give the hidden costs in ERP implementation? • • • • • Training Integration and testing Data conversion Data analysis ERP consultants

5. State the main members of an implementation team. • • • • • Executive committee Project management team Work team Technical support team Administrative support team

6. What are the skills the people who implement the ERP should possess? • Knowledge of how to organize and run a project of this magnitude

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Enough experience in handling problems and issues that arise during Good people skills and excellent training skills Good leadership skills

the implementation

7. Who are vendors and give their role? Vendors are people who have invested huge amounts of time and effort in research and development to create packaged (ERP) solutions. First and foremost, the vendor should supply the product and its documentation as soon as the contract is signed. Next the vendor should impart training to its clients’. 8. Who are business consultants and specify their role? Business consultants are professionals who specialize in developing techniques and methodologies for dealing with the implementation and with the various problems that will crop up during the implementation. Consultants should guarantee the success of the project and should be able to satisfy the company management with its needs. They should add value to the project.

9. State some key points of the contract with the vendor, which should be addressed. • • • • • • Value of the software and conditions of payment List of deliverables (software, documents etc.) Cost of implementation training Cost of end-user training Annual maintenance fee Warranty or guarantee terms

10. State some key points of the contract with the consultant, which should be addressed. • • Profile of the consultants’ team with the resume of each member Consulting fee and payment details

Enterprise Resource Planning

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Implementation methodology Time schedule and the implementation budget Terms and conditions of knowledge transfer and employee training List of deliverables (reports, manuals, knowledge bases etc) Project monitoring and status reporting systems

11.What is the role of vendor? Vendors are the people who developed the ERP Packages.Vendor will be to provide support to the project manager,advise upon and agree to the project plan,manage the client account and coordinate vendor provided resources. 12. What is a data warehouse? A data warehouse is a database designed to support decision-making in an organization. It is updated batch-wise and is structured for fast online queries and summaries for managers. Data warehouses can contain enormous amounts of data. 13. What is data mining? Data mining is the process of identifying valid, novel, potentially useful and ultimately comprehensible knowledge from databases that is used to make crucial business decisions.

14. What is supply chain? A supply chain is a network of facilities and distribution options, that performs the functions of procurement of materials, transformation of these materials into intermediate an finished products, and the distribution of these finished products to customers. 15. What is SCM? SCM or Supply Chain Management is a generic term that encompasses the coordination of order generation, order taking and offer fulfillment/distribution of products, services or information.

Enterprise Resource Planning

16. Why is the pre-evaluation screening required? There are hundreds of vendors claiming a solution that is ideal for your company. Analyzing these packages, though a time-consuming process would give a viable solution needed. 17. Define action plan. A document used to guide the implementation of business process improvements. It contains tack assignments, schedules, resource allocations, assignments and evaluation criteria. 18.Whats the work of project management team? This team includes the head of the vendor representatives,the chief consultant and the work team leaders.The work teams carry out the various tasks for implementing the system. 19. What is an activity? A named process, function or task that occurs over time and has recognizable results. Activities use up assigned resources to produce products and services. Activities combine to form business processes. 20. Define BOA. BOA or Bill of Activity is the listing of activities involved in the production of a certain output, together with the number of times each component activity is performed. 21. What is BOM? BOM or Bill of Materials is a list of direct materials required to manufacture a given product or provide a given service. 22. Who are BPR professionals? BPR professionals are individuals necessary for a Business Process Reengineering effort. Five distinct skill areas have been identified as being essential

Enterprise Resource Planning

to the task. They are: functional experts, strategic planners, data and process modelers, cost analysis and Functional Activity Coordinators (FAC). 23. What are the most critical phases of ERP Life cycle? • • • • • • • • • • • • • • • • • • • • • • • • Adoption decision Acquisition Implementation Use and Maintenance Evolution Retirement Training Customization Integration and Testing Data Conversion Data Analysis Consultants Continuing Maintenance Project Sponsor Executive Steering committee Project Manager Functional manager Team leader Team Member Promotes Business changes Esatablishes project direction Motivates ERP Team Watches for problems Trust of the team

24.Mention the areas that are most likely to result in budget overruns.

25. List the people involved in the ERP Implementation.

26.List some characteristics of good project managers.

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Protects the team from external pressures

Possible 16 Mark Questions 1. What are the different phases of ERP implementation? (PNo 108-117) 2. What are the general four phases of an ERP implementation? (PNo 118-121) 3. Give the hidden costs in ERP implementation? (PNo 129-132) 4. State the main members of an implementation team. 5. State some key points of the contract with the vendor, which should be addressed. (PNo 149-153) 6. Discuss briefly about the implementation of ERP Life cycle. (PNo 108-117) 7. What is the role of vendor’s project manager? Explain (PNo 149-153) 8. How the contracts with vendor, consultants and employees will be working? (PNo 149-153) 9. Briefly tell about the project management and monitoring. (PNo 154-156) 10. Write the benefits of implementing ERP in real life application.

UNIT III – BUSINESS MODULES
Possible Two Mark Questions 1. Define business.

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Business can be defined as the activities of individuals or groups that are involved in developing, producing and distributing the goods and services needed to satisfy other peoples’ needs. 2. What are the three resources of business? Land, labour and capital 3. State the various business modules in ERP system. • • • • • • • • Human resources Finance Manufacturing Plant maintenance Sales & distribution Materials management Quality management Production planning

4. State the finance modules in most ERP systems. • • • • • Financial accounting Investment management Controlling Treasury Enterprise controlling

5. Write about financial accounting. It provides company wide control and integration of financial information that is essential to strategic decision making. It gives the ability to centrally track financial accounting data within an international framework of multiple companies, languages, currencies and charts of accounts. 6. What is General ledger?

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General ledger is essential both to the financial accounting system and to strategic decision making. It provides document parking, posting, reporting and an integrated financial calendar for automating periodic activities. 7. What is asset accounting and legal consolidation? Asset accounting manages the company’s fixed assets, whereas legal consolidation permits direct data transfer, from individual statements into the consolidated report. 8. What is cost centre accounting? Cost originated. 9. What is EIS? EIS or Executive Information System is an information system that consolidates and summaries the ongoing transactions within an organization. It should provide management with all the information it requires, at all times, from internal as well as external sources. A successful EIS is easy to use, flexible and customizable. 10. State some major subsystems of manufacturing module. • • • • • • • • • Material and capacity planning Shop floor control Quality management JIT / Repetitive manufacturing Cost management Tooling Personnel management Organizational management Payroll accounting center accounting analyses where overheads occur within the organization. Costs are assigned to the sub-areas of the organization where they are

11. What are the various subsystems in HR module?

Enterprise Resource Planning

• •

Time management Personnel management

12. What are the various subsystems of a plant maintenance module? • • • • • Preventive maintenance control Equipment tracking Component tracking Plant maintenance calibration tracking Plant maintenance warranty claims tracking

13. What are the main modules of Materials Management module? • • • • • Pre-purchasing activities Purchasing Vendor evaluation Inventory management Invoice verification and material inspection 14. State the sub activities in pre-purchasing. • • • • • • Requirements calculation Requisition for quotations Vendor ratings Quotation evaluation Vendor selection Contracts 15. What is meant by CAQ and CIQ? CAQ means Computer Aided Quality management and CIQ means Computer Integrated Quality management. 16. State the functions of quality management module. • Quality planning

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• •

Quality inspection Quality control 17. Give some sales related business transactions. • • • • • • Sales queries, such as inquiries and quotations Sales orders Outline agreements, such as contracts and scheduling agreements Delivery / shipment Invoicing / billing After sales support

18. What are the basic functions in sales order processing? • • • • • • • • • • • Inquiry handling Quotation preparation and quotation Contracts and contract management (order management) Monitoring the sales transactions Checking for availability Transferring requirements to materials planning (MRP) Scheduling the delivery Calculating pricing and taxes Checking credit limits Invoicing / billing Creating printed or electronically transmitted documents 19. What are the subsystems in a sales and distribution module? • • • • • • Master data management Order management Warehouse management Shipping Billing Pricing

Enterprise Resource Planning

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Sales support Transportation Foreign trade 20. State the components of a warehouse management application. Inventory planning Inventory handling Intelligent location assignment Inventory reporting Inventory analysis Lot control Distribution data collection 21. What are all the Business resources?

• • • • • • • • • • • • • •

Natural Resources Human Resources Financial Resources 22. Specify the various subsystems under the HR module. Personnel Management. Organizational Management Payroll accounting Time management Personnel Development. 23. List some sales related business transactions. Sales queries, such as inquiries and quotations Sales orders Outline agreements, such as contracts and scheduling agreements Delivery/Shipment Invoicing/billing After Sales report 24. Mention the manufacturing process.

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Inputs Transformation Output 25. What are all the materials management activities?

• • • • • • • • • • •

Repurchasing activities Purchasing Vendor management Inventory management Invoice verification and material inspection 26. List the subsystems of quality management. QM penetrate all processes within organization CAQ(Computer Aided QM) CIQ(Computer Integrated QM) Quality Planning Quality Inspection Quality control

Possible 16 Mark Questions 1. State the various business modules in ERP system. (PNo 163-167)
2. State the finance modules in most ERP systems. (PNo 168-178) 3. State some major subsystems of manufacturing module. (PNo 179-192) 4. What are the basic functions in sales order processing? (PNo 214-225) 5. What are the main modules of Materials Management module? (PNo 204-210) 6. Write briefly about Human Resources functions in Business modules (PNo 193-200) 7. How the plant maintenance handled in business modules? Explain (PNo 201-203) 8. Explain the various modules in Quality Management? (PNo 211-213) 9. Discuss briefly about the Sales and distribution process. (PNo 214-225)

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10. Write short notes on a) Materials Management (PNo 204-210) b) Quality Management (PNo 211-213)

UNIT IV – THE ERP MARKET
Possible Two Mark Questions 1. Who are the main players in the ERP market? SAP AG, PeopleSoft, Oracle, Baan, JD Edwards, QAD, Ramco, IFS, DataWorks etc. 2. What is SAP? SAP means Systems Applications and Products in Data Processing. 3. State the versions of SAP’s ERP package. • • • • • Mainframe version (SAP R/2) Client/server version Database layer Application layer Presentation layer

4. What are the three different layers of SAP R/3?

5. State about the three layers of SAP R/3. • • • Database layer – resides on central severs or mainframe host computers Application layer – holds the processing logic of the system, preparing Presentation layer – handles all the tasks related to the presentation of

and formatting data for individual offices or departments data, including user interfaces that enable easy access to complex applications and data 6. What are the general R/3 modules? • • Financial accounting Treasury

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• • • • • • • • • •

Controlling Enterprise controlling Investment management Production planning Materials management Plant maintenance and service management Quality management Project system Sales and distribution Human resources management

7. Write about SAP’s business engineer? Business engineer delivers a complete toolkit that greatly facilitates the implementation of R/3 and the engineering of your business processes. It ensures quick and high quality customization of R/3. 8. State some areas of business management solutions, provided by PeopleSoft. • • • • • • • • • • HR management Accounting and control Treasury management Performance management Project management Sales and logistics Materials management Supply chain planning Service revenue management Procurement

9. What are four strategies incorporated by PeopleSoft implementation toolkit? • Geographical

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Departmental Core and support process No phasing

10. What is BaanDEMSE? BAAN – Dynamic Enterprise Modeling Strategy Execution 11. What are the ERP modules of BaanERP? • • • • Manufacturing module Finance module Project module Distribution module

12. What is the “THREE I” philosophy? • • • • • • • • • Integrity Innovation Initiative Oracle Financials Oracle Human Resources Oracle Projects Oracle Manufacturing Oracle Supply Chain Oracle Front Office

13. Give some categories of Oracle software applications.

14. What is the flagship product of QAD? MFG/PRO 15. What is SSA? SSA means System Software Associates 16. What are the six key goals of SSA?

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Best client satisfaction Single image worldwide Enterprise solutions leadership Proven leading technology Highly skilled and motivated professionals Strong financial results

17. What is lead time? The elapsed time between placing an order and receiving it is known as the lead time. 18. What is Extended ERP? Extended ERP is a set of enterprise modeling tools for effective implementation. It is a concept promoted by Baan for rapid, flexible and quality implementation of ERP systems. 19. What is product flexibility? Product flexibility is the ability of the operation to efficiently produce highly customized and unique products. 20. Who is the leader in the ERP market and what are its products? SAP AG is the market leader and its ERP products are SAP R/2 for the mainframe environment and SAP R/3 for the client/server environment. 21.What are the three primary factors of ERP Market Place. • • • • • • Expand Market Presence Sell more licenses Manufacturing Marker 22.Mention two deifferent versions in SAP AG. Mainframe version(SAP R/2) Client/Server Version (SAP R/3) 23.List some R/3 functions R/3 System

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R/3 Application modules Distributed Applications R/3 and the Internet 24.When peoplesoft was established and how many employees is there approx? Peoplesoft was established in 1987 More than 7000 people worldwide

25. List some oracle functional areas. • • • • • Oracle applications Oracle Financials Oracle Projects Oracle Manufacturing Oracle supply chain

Possible 16 Mark Questions 1. What are the general R/3 modules? (PNo 233-243)
2. State some areas of business management solutions, provided by PeopleSoft. (PNo 244-250)

3. What are the ERP modules of BaanERP? (PNo 251-257)
4. Give some categories of Oracle software applications. (PNo 265-268) 5. What are the six key goals of SSA? (PNo 272-274) 6. State some areas of business management solutions, provided by JD Edwards. (PNo 258-261) 7. Write briefly about the products, service and support by QAD. (PNo 269-271) 8. Discuss about the ERP market place dynamics. (PNo 229-232) 9. Give an overview and trends in ERP Market. (PNo 229-232)

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10. Briefly tell about the products and services by SAP AG. (PNo 233-243)

UNIT V – ERP (PRESENT AND FUTURE)
Possible Two Mark Questions 1. What does BIS allow? • • • Customer service Manufacturing and purchase Sales 2. What are the general traditional business processes? • • • • Fulfillment Payment Procurement Replenishment 3. State the steps in retail fulfillment process. • • • • • • • Initiate order Verify identity or payment Arrange drop shipment Acknowledge order Track order status Initiate requisition Verify item data

4. State the steps in corporate procurement process.

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Transmit purchase order Confirm receipt Track purchase status Item reorder limit reached Purchase order approved Item shipped Item received Payment received

5. State the steps in inventory replenishment process.

6. What is the use of SET? Secure Electronic Transaction (SET) protocol addresses the vulnerability in Secure Socket Layer (SSL) by providing an encrypted channel between the customer and the bank. 7. State some ERP vendors and their products. • • • • • SAP AG Oracle Corporation JD Edwards World Solutions Co. PeopleSoft Inc. Baan Co. R/3

Oracle Applications OneWorld PeopleSoft Baan IV

8. What are the limitations of ERP System? • • • Managers cannot generate custom reports or queries without help from a programmer. ERP systems provide current status only such as orders. Data in the ERP application is not integrated with other enterprise or division systems. 9. What is the use of Business Intelligence systems?

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Business Intelligence systems provide online analytical processing and data mining tools. Managers can use these from their desktops to answer the types of questions to discover significant trends and patterns. 10. Give some example for business intelligence systems • • • • • • • • Customer Service Manufacturing and purchasing Sales Clarify your business objectives Ensure you have adequate resources Choose a vendor with industry expertise Choose a data warehouse platform Select tools that speed implementation and reduce cost. Enterprise Integration Application is product its work is to speed up the work of linking applications and eliminating or reducing the need to develop a custom code.EIA is becoming a booming marketplace. 13. Who can use this EIA? • • Major Corporation Cost savings on implementation

11. List some guidelines for the implementation to an ERP solution.

12. What is meant by Enterprise Integration Application?

14. What are the two flavours of EIA? • • Tools like prospero,that give EDP/IS departments the ability to link ERP with almost any application. Products that are geared to work with only a handful of major applications like SAP, Peoplesoft, Bann, Oracle etc. 15.Why messaging- oriented middleware designed?

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Messaging oriented middleware was designed to handle all inter program communications logic through message queues, is another technique that can get ERP Systems and standalone applications to exchange information. 16.What are the two fundamental ways in which you can use the web to support ecommerce? • • Using the internet as a router for e-commerce transactions and transactionrelated notifications and documents between two parties. Using workflow to connect internal systems and external internet service provider systems to create new types of e-commerce “value-chains” between business partners. 17.Which software and service provider delivers the e-commerce business? • • Electronic Data Interchange (EDI) Electronic Funds Transfer (EFT)

18.What are all the new web-aware workflows that integrate the internet into traditional business processes? • • • • Fulfillment Payment Procurement Replenishment

19. List the steps to follow in retail fulfillment. • • • • • Initiate order Verify identify or payment Arrange drop shipment Acknowledge order Track order status

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20. Who are all participating in business conducted over the internet? • • • • • • Marketing Agent Customer Branch office Centralized ERP Database Company with ERP System Mobile Employee

21. List the major vendors of ERP and their products. • • • • • SAP AG - R/3

Oracle Corporation - Oracle Applications JD Edwards World Solutions Co - One World People soft Inc. Baan Co - Peoplesoft - Baan IV

22.Which program has oracle recently introduced?What is its Use? Fast Forward is the program that has recently introduced to help speed up implementations of oracle application suites and nail down the costs up front. 23.What is the process of manufacturing and purchasing? The production department of a computer manufacturer combines its ERP data with external data about sales forecasts for production planning.With this information, purchasing can react and stock the items necessary for uninterrupted production. 24.How the customer service is processed? A marketing manager might want to combine sales information from the ERP system with consumer demographics or business demographics. with this information, the company can better segment its customer and improve customer relationships.

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25. List out the steps in corporate Procurement. • • • • • Initiate requisition Verify item data Transmit purchase order Confirm receipt Track purchase status.

Possible 16 Mark Questions 1. Explain how the turbo charge the ERP system functions. (PNo 277-282)
2. Discuss the following a) Flexible Reporting and Analysis (PNo 278-279) b) Implementation Requirements (PNo 281-282)

3. Write briefly about the Enterprise Integration Applications. (PNo 283-286) 4. Discuss in detail about the process of ERP and E-Commerce. (PNo 287-291)

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5. Write short notes on a) SAP AG in ERP E-Commerce (PNo 291-292)
b) Oracle in ERP E-Commerce (PNo 293)

6. Discuss briefly about ERP and Internet transactions and process. (PNo 296-298) 7. Write in details about the future directions in ERP. (PNo 299-306) 8. Discuss briefly about some major vendors in ERP. (PNo 291-294) 9. Discuss the following a)Faster Implementation Methodologies(PNo 302) b)Web Enabling (PNo 305-306) 10.Write the ERP business process for automobile industry.