INFOSYS: GLOBAL DELIVERY MODEL

SYNOPSIS: Infosys used GDM as a strategic outsourcing tool using it the company takes the
work to the place where it could be best performed at lowest cost with minimum risk. Using GDM, Infosys delivered the highest process and quality standards, while leveraging differences in cost, quality and skill sets of manpower in different global locations. It is based on the principle of taking work where it can be done best, makes the most economic sense with least amount of acceptable risk.

SWOT ANALYSIS
STRENGTH:       Access to a large pool of highly talented professionals. Cost competitiveness across geographic regions. Uninterrupted services through built –in redundancies. Comparative analysis of competencies. Clear transparency between teams & modules. Knowledge management system, through which solution could be re-used.

WEAKNESS:
 Complex to understand.    No verticalised structure. Language Constraints Management and communication overheads

OPPORTUNITY:  Greater scope for product innovation

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Increased focus on high end work like consulting and KPO. Domestic demand for IT services is to grow at 20 % Greater scope to service domains other than BFSI such as Transportation, Infrastructure, etc.

THREAT:      Heavily dependent on US based companies. Growing competition from other countries i.e. Philippines, China Low Cost & high- value added custom built solutions from competitors. To effectively implement verticalised structure as adapted by Wipro technologies. Predatory Pricing

SUBMITTED BY: ANANT CHHAJED 11BSP0088