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: NetWeaver Supportability SAP Active Global Support
Guiding Principles of Solution Manager Diagnostics
System Control Trace Component
Services and Tools
All support functions must be:
Central Remote Uniform Complete Safe
– – – – –
available in one central support console (SolManDiag) accessible via the standard SAP infrastructure can be applied to all components must be available for all components allow only viewing of data (no changes)
© SAP AG 2002, Title of Presentation, Speaker Name 2
Solution Manager Diagnostics: The idea
Customer Support Employee
Mercury Loadrunner Controller
e.g. RZ20, OS07, DB02, …
ABAP WAS 6.40
SAP SAP Agent Agent
SAP SAP Agent Agent
© SAP AG 2002, Title of Presentation, Speaker Name 3
Java Support Tools
Solution Manager Diagnostics: Architecture
Solution Manager Diagnostics (Monitoring System)
Applications (need to be deployed)
SAP Java WebDynpro SAP ABAP / ITS
Remote DB Monitoring Remote OS Monitoring Alert Monitoring Distributed Statistical Records
SAP ABAP / DIAG SAP Java / HTTP SAP Agents (Java/C++) Third Party
Thread Dump Analysis HTTP Analysis Log Configuration and Display Portal Content Reporting Configuration and File Reporting Software Change Reporting OS Command Interface (SP12) File System Browser (SP12) IntroScope WebView System Information Web Dynpro Monitoring OpenSQL Monitoring
NetWeaver Solution Landscape (Monitored System)
Local Monitors / Admin functions
IntroScope Agent SAP Monitoring Infrastructure CCMS agent / OS collector Component Analyzer
Infrastructure (need to be setup)
IntroScope Enterprise Manager
© SAP AG 2002, Title of Presentation, Speaker Name 4
Mercury Load Generator
Shipment of Solution Manager Diagnostics
NW04 Stack 10
NW04 Stack 11
NW04 Stack 14 / NW04S SP5
Solution Manager Diagnostics
o Part of NW04 standard delivery with content for EP6SP2
o Part of NW04 standard delivery with Content for EP6SP2 and NW04 o Ongoing imrpovement and integration of new functions
o Part of NW04 standard delivery with Content for EP6SP2 and several NW04 components o Integration with Solution Manager 4.0 / NW04S
© SAP AG 2002, Title of Presentation, Speaker Name 5
Title of Presentation. file system browsing) to physical log / trace files and analysis of the files via appropriate Viewer © SAP AG 2002. Speaker Name 6 . logical log / trace destinations. gathering and transfer generated thread dumps and analysis of the thread dump data via appropriate user interface Log Configuration and File Display Navigation capability coming from different entry points of the Log configuration (logical log / trace names.Features of Solution Manager Diagnostics I HTTP Analysis Generation of performance data like roundtrip time and transferred data amount for both client-side and server-side HTTP request processing at the granularity of user activities / user clicks and analysis of the performance data via appropriate user interface Thread Dump Analysis Central triggering and scheduling of JVM based thread dumps for a certain or all J2EE node(s).
Title of Presentation. Speaker Name 7 .HTTP Analysis Example © SAP AG 2002.
HTTP Analysis .Example © SAP AG 2002. Title of Presentation. Speaker Name 8 .
Example © SAP AG 2002. Speaker Name 9 . Title of Presentation.HTTP Analysis .
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Files with read permission for CCMS Agent can be displayed or downloaded. Also file sizes and modification dates are shown.g.Features of Solution Manager Diagnostics II OS Command Console Execution of a predefined list of read only OS commands (e. iostat. File System Browser Browser like display for file systems on monitored servers. The command list is configurable by the customer. Speaker Name 15 . netstat. ps. …). © SAP AG 2002. Title of Presentation.
Speaker Name 16 . Title of Presentation.OS Command Console © SAP AG 2002.
Title of Presentation.File System Browser © SAP AG 2002. Speaker Name 17 .
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between different cluster instances / nodes of one system and different landscapes (e. month.g. quarter) and display of usage data for specific time intervals (e. aggregation at different levels (hour. QAS and PRD) Software Change Reporting Gathering and display of transport logs for both packages transported via Export/Import for Portal Content and packages transported via Service Delivery Manager like J2EE patches © SAP AG 2002. before and after a maintenance window).g.g. how often and by how many different users a certain iView or page was used) Configuration and File Reporting Collection of configuration parameters and file properties including user interface to display the collected data and to detect differences between different points in time (e. Title of Presentation. day. Speaker Name 19 .Features of Solution Manager Diagnostics III Portal Content Reporting Generation of usage data for Portal content and storage in Portal data base.
Title of Presentation.Portal Content Reporting – User statistics © SAP AG 2002. Speaker Name 20 .
Speaker Name 21 . Title of Presentation.Portal Content Reporting – Content Statistics © SAP AG 2002.
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availability of a certain component.Features of Solution Manager Diagnostics IV Remote DB Monitoring Integration of analysis transaction to display database related monitoring and configuration data like statement cache. data cache quality and database configuration and to conduct SQL Statement Analysis for Portal and/or J2EE Database Remote OS Monitoring Integration of analysis transaction to display operating system related monitoring data like memory and CPU utilization for all involved operating systems which are running the NetWeaver Stack Alert Monitoring Integration of analysis transaction RZ20 to display Alerts (e. certain threshold. Speaker Name 26 .g. if reached) received by SAP Monitoring Infrastructure © SAP AG 2002. error pattern in log files. Title of Presentation.
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users). deployed WebDynpro applications. JARM based performance data and WebDynpro configuration data OpenSQL Monitoring Capabilities to monitor the SQL interface of the J2EE Stack including SQL Trace (switch on/off and trace listing). Title of Presentation. information for system parameters / VM parameters and overview regarding deployed components including download capabilities for configuration parameters WebDynpro Monitoring Monitoring for WebDynpro runtime including information like usage data (e. Speaker Name 30 . Cache Monitoring and Connection Monitoring © SAP AG 2002.Features of Solution Manager Diagnostics V System Information Display of information per J2EE cluster node like current status.g.
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the SAP concept for cross component activity tracing and performance statistics J2EE Analysis / Wily IntroScope (SAP internal usage) Monitoring on code level (e. Socket I/O. GC runs Load Generator (SAP internal usage) Capability to conduct remote load testing for HTTP based usage scenarios as part of the SAP GoingLive Check and/or to support remote and onsite performance analysis activities © SAP AG 2002. average response time of a certain method/class).Features of Solution Manager Diagnostics VI Distributed Statistical Records Provide central access to the so-called distributed statistical records. Title of Presentation. provide current and historical performance data including correlation with OS performance counters like File I/O. Speaker Name 39 .g.
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Speaker Name 44 . Title of Presentation.Why load testing for SAP NetWeaver? SAP NetWeaver as integration platform is deeply integrated in IT infrastructure of SAP customer consisting of SAP and nonSAP components SAP has to SAP NetWeaver™ ensure that SAP components are People Integration Multi-Channel Access well-configured and that critical Portal Collaboration non-SAP components are identified Composite Application Framework Life Cycle Management Information Integration Business Knowledge Intelligence Management Master Data Management Business Process SAP NetWeaver provides a platform Management to run SAP and non-SAP apps Application Platform J2EE ABAP SAP has to ensure that SAP DB and OS Abstraction DB and OS Abstraction apps are optimized and that critical WebSphere .NET … parts of non-SAP apps are identified SAP provides Best practises and Services to optimize own-developed apps for NetWeaver Integration Broker Process Integration © SAP AG 2002.
Speaker Name 45 Sizing verification test • How much hardware is needed? Will be the performance acceptable for end user‘s? • Verification of the expected user mix. J2EE and DB cluster) and Robustness (e. 24 h run test). Fail over (e. switch off power. through put and response times .g.Intentions of Load Testing Infrastructure test • Can we be sure that all involved components are running stable? • Test target: Identification of critical components within SAP NetWeaver infrastructure including SAP and nonSAP components Content test • Is content involved which causes potentially trouble? • Test target: Identification of critical objects (hot spot analysis) and their root cause (detail analysis) running on NetWeaver Load testing Robustness test • Can we stand temporary overload and fail-over situations? • Verification of stability (e.g. Title of Presentation. interrupt network connection) © SAP AG 2002.g.
The use case: Remote Load Testing Scope of remote load testing: .Content test for limited amount of customer use cases (selected click pathes) SAP Netweaver Landscape SAP Support Engineer Desktop SAP Web Administrator LoadRunner Controller Secure SAPRouter Infrastructure LoadRunner Generator SAP © SAP AG 2002. Title of Presentation. Speaker Name 46 SAP Customer .Infrastructure test based on pre-configured SAP standard content (baseline load testing) .
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. efficient and safe root cause analysis for SAP NetWeaver Key Features .. Speaker Name 49 . one central web-enabled console integrates in Service Desk scenario ensures standardized operations and effective optimization Certify your operations in Solution Manager Diagnostics ! © SAP AG 2002.. Title of Presentation.Solution Manager Diagnostics provides … .
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