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Professional Etiquette

Professional Etiquette

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Published by Amit Singh

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Published by: Amit Singh on Oct 12, 2012
Copyright:Attribution Non-commercial


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Professional Etiquette

First Impressions
• It is true – it is much easier to make a good first impression than to correct a bad one….. • Rule of Twelve
• The first twelve inches from the shoulders up • The first twelve steps a person takes • The first twelve words a person speaks

Greetings & Meetings
In today’s workplace, gender is removed from all etiquette • Whoever reaches the door first, opens it and holds it for others. • Both men and women rise to meet and greet someone, especially when a handshake is involved. • It is not expected for a male business companion to seat a female associate. • Whoever extends an invitation to a meal – pays for the meal

Body Language
Your body language often reveals more about your than verbal communication. Be conscience of it, because it is always being observed. • • • • • • Good posture displays confidence Don’t slouch – stand and sit upright Don’t fidget –it is annoying and a sign of boredom Keep hands away from your mouth when speaking Honor others personal space Break nervous habits, such as: gum chewing, drumming fingers, hair twirling, nail biting, etc. • Don’t show the soles of your shoes while sitting, especially in the company of individuals from other countries

Dress Code
• • • • • For the occasion – guests, location, event When in doubt - opt for overdressing Casual – appropriate jeans, shorts, etc. Business Casual – open collar, slacks, skirt Business Professional – jacket, tie, ladies suit or dress • Semi Formal – Suit for men, cocktail dress for women • Formal – Suit or tuxedo for men, formal dress or gown for women

Dress Code - Men
• Ties should reach your belt buckle • Socks should cover your shin when sitting

• Wear a long sleeve shirt with a suit
• Socks match either pants or shoes • Button suit or sport coat when standing • Two button coat – button top button • Three button coat – button top two buttons • Double breasted coat – button all buttons

Dress Code - Women
• Use fragrances sparingly • Makeup and jewelry should be kept simple • If the men are wearing ties, you should be wearing hose • Avoid all clothing that is too revealing or too restrictive • Don’t wear heels so high that you are unsteady (common height 2”-3”) • Nails should not be more than ¼” in length

• Practice makes perfect
• Name of most honored person is mentioned 1st “Dean White I would like to introduce my brother, Bob.” • 2nd person mentioned in the order of gender, age, rank- “President Wefald I would like to introduce my mother, Marie. • Equal status – use gender and age to decide who to mention first – Grandma Smith I would like to introduce you to my neighbor, Dorothy.

Hand Shake
Always wear your name tag on your right shoulder for a clear eye line … • Stand to meet someone • Extend your hand immediately • Web to web • Shake from your elbow • Hold 3-4 seconds • Maintain eye contact • A confident hand shake compliments the introduction

All rapport is built upon conversation – most begin with “small talk” • Approach with a smile and eye contact • Open a conversation with a genuine compliment or an open ended question

• Whatever you do, don’t begin with a lecture about yourself
• Turn the spotlight on them

A Good Conversationalist:
• Is polite
• Is a good listener • Puts others at ease • Can discuss numerous issues • Asks good questions • Never interrupts

A Good Conversationalist:
• Graciously accepts a compliment with a simple, “thank you” • Extends a compliment with sincerity • When mingling;
• approach groups of three rather than two • learns to open and end conversations with grace • picks up on nonverbal cues when to end a conversation with “It’s been a pleasure talking with you, please excuse me.” or “I’ve enjoyed meeting you, please excuse me.” • never have your drink more than half full so if you are “stuck” you can say “excuse me, I’m going to refill my drink.”

Telephone Tips
• Tone and voice clarity are more important than the words you use • Smile & speak clearly and slowly • Return all calls within 24 hours • Never eat, drink or chew gum while talking • Always begin a call by introducing yourself, your company and with whom you wish to speak • When answering a call immediately write down the callers name and repeat it during the conversation

Dining Etiquette
• Napkin Use
• Ordering

• “Reading” the Table Setting
• Use of Silverware

• When You Have Finished

Tips to Look Your BEST
Your appearance impacts your mood and confidence • Dress to fit your audience & yourself

• Clothing should fit & be well-maintained
• Dark colors compliment your shape and create the appearance of authority • Polish your shoes – people notice! • Quality accessories are important; briefcase, purse, umbrella, etc…

T T T F 1. A man should wait for a woman to initiate a handshake. F 2. It is better to make no introductions at all than to use an incorrect form. F 3. A woman should not open a door for a man.


F 4. The only time to call attention to someone’s appearance or behavior mistake is when they can do something about it.
F 5. A decisive statement can be negated by weak body language. F 6. A little gossip about someone will help loosen up conversation.


___30%____50% ____70% of the message that you communicate is conveyed through your visual appearance.
“About ___% of one’s financial success is due to one’s technical knowledge and about ___% is due to skill in human engineering.” -Dale Carnegie (1936)



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