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Enterprise Suite CRM Global CRM software revenue totaled $12 billion in 2011, a 13.5 percent increase from 2010. The market • • • • • Microsoft Net Suites ORACLE SAP Salesforce.com (winner)
Commerce platform as a way for companies to manage customers across numerous touch points . with Fusion CRM—bolstering the multichannel view of the customer .Midmarket Suite CRM Microsoft's release of Dynamics CRM 2011 continued to shake out with a Q2 2012 update NetSuite "a great midmarket choice . Oracle had just paired its customer experience suite. "social components in the CRM component of its suite" are lacking Net suite introduced the cloud-based Suite. RightNow CX Cloud.