You are on page 1of 10

Imorptance of Communication in Conflict Management

Transitions in Conflict Thought

Causes: Poor communication Lack of openness Failure to respond to employee needs


142

Transitions in Conflict Thought (contd)

143

Functional versus Dysfunctional Conflict

144

Types of Conflict

145

Importance
Conflicts and fights must be prevented to avoid its adverse consequences like stress, anxiety and unnecessary tensions. Communication has a big role to play in conflict management. It has been observed that poor communication always results in misunderstandings and eventually conflicts.

146

Be very clear and straightforward what you expect from the other person. Dont merely depend on verbal communication, instead prefer communication through email keeping each and every member in the loop. Communication must not be done with members separately but must be on a common platform so that every one gets the same picture.

147

Never be loud and always be very careful about your pitch and tone

148

Attitudes People Adopt When Dealing With Conflict


1. Winning it at all costs

2. Avoiding the issue altogether

2003 Prentice Hall Inc. All rights reserved.

149

Thank You

2003 Prentice Hall Inc. All rights reserved.

1410