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Question # 1
How can we
avoid using ”cc”?

Every 100 people needlessly copied on an e-mail
results in 8 hours of lost productivity, when
accounting for the time it takes people to read,
delete and return to work.

Hi leaders, how important is it for you to want to
be copied on every e-mail that people, whom you
serve, send?

How much in control do you need to be?

Further inspiration

Question # 2
How can we
avoid writing in CAPITALS?



Question # 3
How short is your e-mail?

If you need to write an e-mail, make it brief.

People are more helpful when they’re given clear
directions on how to contribute.
One student got an answer from then-Google CEO Eric
Schmidt by asking him when in his life he was happiest.
Schmidt responded: “Tomorrow.”

Question # 4
How relevant is the
e-mail subject line?

Use the subject line to summarize the e-mail.


When people are busy, the emails that get
read are the ones with practical subject lines.
”How to get to the event location in Beijing.”

Question # 5
How can we
avoid abbreviations?

Are you sure that the e-mail recipient is aware
of the meanings of the abbreviations you use?

Question # 6
How is the language
in your e-mail?

Further inspiration

Question # 7
How well do you
serve the person
you communicate with?

Problem: We tend to be overly focused
on ourselves and our own goals.

Question # 8
Do you know where the
recipient of your e-mail is?

Before writing ”have a good afternoon” in an e-mail, consider
in which time zone the person, you send the e-mail to, is

Further inspiration

Question # 9
How often do you check
your e-mails?

A study shows that regaining our initial
momentum following an interruption can
take, on average, upwards of 20 minutes.

Further inspiration

Question # 10
How good are you at
keeping your inbox clean?

3 actions to keep your inbox clean
# 1: Delete.
Delete any messages you don't need to read or keep.
# 2: Respond.
Reply to messages that can be handled immediately.
# 3: Archive.
If it’s a task for someone else, archive the e-mail.

When executives at a London-based firm reduced the
number of e-mails they sent, other employees did as well.

If you’re a leader, your actions influence the
culture. If you choose to refrain from sending
late night e-mails, people whom you serve
won’t feel pressured to check their devices.
Adapted from

Question # 11
What would happen if we
reduce the use of e-mail?

The companies Atos, Klick, and Exformatics
stopped using internal e-mails.

People, who work for,
do not send e-mail on weekends.

An increasing number of company leaders are banning or
at least restricting email.
Research shows it works: Banning or putting restrictions on
email can dramatically increase individual productivity and
reduce stress.

The most damaging cost of thoughtless e-mail:
It prevents us from doing our best work.

Question # 12
Instead of sending
an attachment,
what about sending a link?

Question # 13
What about using social
media instead of e-mail?

A 5 minute chat may be more efficient
than crafting a message that adequately
explains the situation.

The instant you read emotion in their response, or
feel it yourself - change mediums.
Even a phone call lets you hear nuances in tone,
silences, and other data that help you address
emotions. Skype or video conferencing gives you
even more information.

People, who work for
Automattic, the company that runs Wordpress,
rarely use email.

Instead they use internal blogs, chat rooms,
and Skype.