Week 3

Tutorial questions/exercise Overview of expectations What is OB? Why is it important to complement intuition with systematic study? What are the challenges and opportunities for managers in using OB concepts? Case Incident 2: Diversity at work: Nestle Malaysia? (Pg. 98) Does behavior always follow attitudes? Why or why not? Discuss the factors that affect whether behavior follows from attitudes. Case incident 1: Long hours, hundreds of e-mails, and no sleep: Does this sound like a satisfying job? (pg.124)

What are some strategies for emotion regulation and their likely effects? Are emotions rational? What functions do they serve? What impact does emotional labor have on employees? Case incident 1: Is it ok to cry at work? (pg. 158) Identify a country you would like to visit. Analyze the country’s values using Hofstede’s five value dimensions of national culture. Identify a successful personality whom you idolize. Describe his or her personality with relevant examples. Ethical dilemma: Personal values and ethics in the workplace (pg. 190) Case incident 1: Decision making processes at Steel Inc. (Pg.228). Case incident 2: Career promotion at Emox: Rationalizing under uncertainty (Pg. 229) Zach graduated from the Faculty of Business and Accounting. Being an excellent student, he immediately landed his dream job with a salary of RM3550 per month. He enjoyed his work and was recently given a raise of RM200. However, Zach’s motivational level has dropped dramatically recently when his employer hired a fresh graduate who lacks experience for RM3800 per month. Use a relevant motivation theory to explain why Zach is demotivated. Based on the theory, describe TWO ways how Zach may react? Alan is a security guard at a local bank. He is demotivated because he feels his work is meaningless. He feels he does nothing but stand by the entrance everyday. Using the Job Characteristics Model, discuss THREE ways to improve Alan’s perception about the experienced meaningfulness of his work. Zach has three subordinates—Ahmad, Adrian, and Anita. Based on the McClelland’s theory of needs, each of them has different needs. Ahmad has high need for affiliation, whereas Adrian has high need for power. On the other hand, Anita is driven by high need for achievement. Advise Zach how he should motivate these three different individuals. Susan is a single parent who works as a clerk in your organization. She has a six year old daughter who gets off school at 2 p.m. on Mondays and Tuesday. On other days, school starts later. Therefore she only gets off at 5 p.m. Discuss THREE alternative work arrangements that can be used to motivate Susan. Explain how these alternatives can motivate her.

How do group norms and status influence an individual’s behavior? What are the strengths and weaknesses of group (versus individual) decision-making? What is the difference between a group and a team? Case incident 2: Multicultural Multinational Teams at IBM (Pg. 363) What are the primary functions of the communication process in organizations? What are the key parts of the communication process, and explain each part. How do you distinguish formal and informal communication? Case incident 1: Using Social Media to Your Advantage (Pg. 396) What is the difference between trait and behavioural theories? What is mentoring and why would a leader want to be a mentor? Ethical dilemma: Undercover Leaders (pg. 433) Define power and contrast leadership and power. What is impression management? Name, explain and give an example from your experience for three impression management techniques. Case Incident 1: Delegate Power, or Keep It Close? (pg. 472-473) What are the roles and functions of third-party negotiations? How do the individual differences of personality and gender influence negotiations? Case Incident 1: Choosing Your Battles (pg. 507) What is organizational culture, and what are its common characteristics? Case Incident 2: Did Toyota’s Culture Cause Its Problems? (Chapter 16 - pg. 571-572) Case Incident 1: Starbucks Returns to its Roots (Chapter 18 - pg. 644)

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