Summer Internship Program

A REPORT ON BUSINESS PROCESS REENGINEERING FOR IMPLEMENTING WAREHOUSE MANAGEMENT SYSTEM

By
Manoj Banshilal Pachouri 05BS 1741 ICFAI Business School Bangalore

A REPORT ON BUSINESS PROCESS REENGINEERING FOR IMPLEMENTING WAREHOUSE MANAGEMENT SYSTEM By
Manoj Banshilal Pachouri ICFAI Business School Bangalore

A report submitted in partial fulfillment of the requirements of MBA program of ICFAI Business School Submitted To Faculty guide Prof. Bharat Kantharia ICFAI Business School Ahmedabad Company Guide Mr. Sharad Jobanputra Fairdeal Distribution Services Pvt. Ltd. Ahmedabad

Fairdeal Distribution Services Pvt. Ltd.
311, Shiromani, Surendra Mangaldas Road, Ahmedabad – 380 015 India Phone: 00 91 79 55215456 (3 Lines) Fax: 00 91 79 26753551 Email: info@fairdealdistribution.com Website: www.fairdeal.org May 15, 2006 CERTIFICATE TO WHOMSOEVER IT MAY CONCERN

This is to certify that Mr. Manoj Banshilal Pachouri has successfully completed the Project work, assigned to him at Fairdeal Distribution Services Pvt. Ltd., as part of the requirement in the MBA Curriculum of ICFAI Business School under my guidance and supervision. He has worked on the project titled Business Process Reengineering for Implementing Warehouse Management System during the period February 2006 – May 2006. This project is done for partial fulfillment of the M.B.A. program from the aforesaid institute. I wish him all the best in his future endeavors and career. Yours truly, FAIRDEAL DISTRIBUTION SERVICES PVT. LTD.,

Sharad Jobanputra Managing Director

Manoj Banshilal Pachouri

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DECLARATION
I declare that the project entitled “BUSINESS PROCESS REENGINEERING FOR IMPLEMENTING WAREHOUSE MANAGEMENT SYSTEM” conducted at Fairdeal Distribution Services Pvt. Limited is a record of independent research work carried out by me during the academic year 2005-06 under the able guidance of my faculty guide Professor Bharat Kantharia of ICFAI Business School, Ahmedabad, and my project guide Mr. Sharad Jobanputra, promoter and Managing Director of Fairdeal Distribution Services Pvt. Ltd. (www.fairdeal.org) I also declare that this project is the result of my effort and has not been submitted to any other University or Institution for the award of any degree, or personal favor whatsoever. All the details and analysis provided in the report hold true to the best of my knowledge.

Place: Ahmedabad Date: 10th May 2006

Manoj Banshilal Pachouri ICFAI Business School

Manoj Banshilal Pachouri

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success is the epitome of hard work. Rajkumar of Sequel Pvt. Manoj Banshilal Pachouri iii ICFAI Business School . Despite his demanding schedule. undeferred missionary. and my company guide for giving me an opportunity to take up this project. I sincerely thank Mr. so as to carry on the project work without any encumbrance. So. with immense gratitude. With a deep sense of gratitude and indebtedness. This project would not have been concluded successfully within time without their support and help. I sincerely and whole-heartedly thank my fellow colleagues and the staff team at Fairdeal Distribution Services Pvt. for giving me value suggestions and advice throughout the execution of the project. After all. Ltd. I would like to extend my warm salutations to Professor Ravi Warrior. I thank him for being a constant source of inspiration. zeal.ICFAI Business School. he bestowed every possible facility to me. His 30 years of experience in Sales and Distribution was itself a great source of knowledge and information for me. This IIM-A graduate with his more than 20 years of work experience in ERP implementation and Business Process Reengineering has all the tools required to guide a student. Ltd. for his guidance and encouragement in getting this project. would be incomplete without the mention of the people who made it possible. Sharad Jobanputra. Ahmedabad. Ltd.Acknowledgements The satiation and euphoric that accompany the successful completion of task. steadfast determination and most of all encouraging guidance. I would like to express my profound sense of gratitude to Professor Bharat Kantharia . I acknowledge all those whose guidance and encouragement served as a “beacon light” and crowned my efforts with success. mentor and above all for his encouragement. my Marketing faculty at Bangalore campus and Mr. and my project guide for guiding me as well as providing me the support to conduct this project. honorable Promoter and Managing Director of Fairdeal Distributors Pvt. severance.

friends. and my seniors who provided me with the study material on my project. Mr. Mr. Mr. for bringing me up in a successful environment and teaching me all the basic etiquettes and ethics required for my growth in an organization. Narendra of TVS Motors. Hemant & Mr. Mr. Saurabh of Voltas. I take this opportunity to thank all the library members of ICFAI Business School. Last but not the least. Manoj Banshilal Pachouri 05BS 1741 ICFAI Business School Manoj Banshilal Pachouri iv ICFAI Business School . Zankar.I would be selfish if I do not mention names of Mr. Ahmedabad. Mr. Sunil Patel of Bharati (Motoroala). Late Shri Banshilal Pachouri and Ms. Aashish of Titan watches. and many other who gave me their valuable time from their busy schedule to help me in studying the business processes at Fairdeal Distribution Services Pvt. Mr. Dhanvanti Devi. I thank my parents. Vinod of Tata Tea. Pravin of Amara Raja Batteries. Ltd.

MRF paints. branch managers (BM) and other top management of these companies stretched my thinking nerves and gave me new perspective of looking at corporate world’s real time situations. At the Fairdeal. dealers.Me @ FAIRDEAL I am among the few professionals who are privileged to get their dream project. I got the opportunity to understand the supply chain and logistics operations of many industries namely. Pawas Agarwal. Manoj Banshilal Pachouri v ICFAI Business School . MICO Bosch. Bell ceramics. Though the time was clearly sketched out to me. Around four month of my work exposure gave me tremendous insights into the companies operations. Tata tea regional manager for west zone during my project. My Interaction with Area Sales Managers (ASM). Some of the companies I studied in these industries are Titan. Sharad Jobanputra’s guidance with more than years of industry experience and his deep knowledge of various fields was more than any business school lecture. Electronic home appliances industry. Voltas. In a very systematic manner training was offered to me. McFills foods. Fairdeal’s staff was also equally capable with industry experience in range of two to ten years. Planning Scheduling and deadlines are a part of every working individual and that’s exactly what was expected of me. Foods and snacks industry. Amara Raja Batteries etc. Apart from external industry exposure. Fairdeal’s management and staff was not less than a gurukul for me. Mr. I also got opportunity to spend some time with Mr. It was always my dream to work on an ERP and BPR project in my SIP and Fairdeal provided me this opportunity. Horology industry. Working with the Fairdeal I have been able to understand some of the best logistics and clearing & forwarding industry practices that they follow. TVS Motors. Motorola. Automobile industry. Tata tea. Tanishq. I was given complete freedom with the style of working. Telecommunications industry and Paint Industry. Bharati Teletech. BPL Sanyo.

During entire internship period I was asked to report at the end of every phase that I complete. Manoj Banshilal Pachouri vi ICFAI Business School . In short. These reports covered my basic understanding of the issue and then methodology that used for the analysis. This will steer me to make myself competent enough and excel in whatever I do. This enhanced my knowledge to great extent and triggered in me the curiosity to know more on the subject. is always near to my heart. The prospectus of association with Fairdeal Distribution Services Pvt. it was a knowledge enhancing and curiosity quenching experience that will linger in my heart. Ltd.

....................................................................................................................................................................................................................................................................................................... xi Acronyms and Abbreviations....................................................................................................................... 8 Proposed Methodology....................................... 34 Locations.................................. 19 Third Party Logistics Industry: SWOT Analysis ............................ 16 Logistics Industry ........................................................................ 32 Independent Directors .................... 26 Reverse Logistics (Returns Management) ........................................................... v Table of Contents............................................................... iii Me @ FAIRDEAL........................................................................................................ 33 Business Focus ....................................... 35 Distribution Network .................................................................................................................................................................................................................................................................................. 25 Vendor Owned Inventory Management ...................................................... 34 Product Range........................................................................................................................ 32 Directors ......................... 30 Vision. 6 Scope of the project ..................... 37 Manoj Banshilal Pachouri vii ICFAI Business School ............... 23 Fourth Party Logistics (4PL) Industry........................... 11 Project Schedule............ vii List of Figures................... 29 ABOUT FAIRDEAL .. 26 Material Handling ............. 31 History ........... 6 Objectives of the Project ................................................................................................................................................................................................................................................... 36 Awards and Achievements ........................ 27 Clearing and Forwarding Agents ......... ii Acknowledgements ........... 1 Executive Summary ...................................................................Table of Contents CERTIFICATE ..................................................................................... 3 INTRODUCTION ............ 7 Limitations of the Study...................................... 24 In-plant Stores Outsourcing ..................................................... 25 Warehousing............. 15 INDUSTRY ANALYSIS ............ 18 Third party logistics ............................................. xii Abstract.......................... i DECLARATION ............................................................... Mission and Business Objectives .................. 9 Detailed tasks to be performed ............................................................................ x List of Tables................... 16 Legal Issues in Logistics Industry.....................................................................................................................................

..................................................... 121 Dispatching Process ........ 143 Assembling Warehouse Data ................................. 57 ABC ANALYSIS .......................................... 144 Manoj Banshilal Pachouri viii ICFAI Business School ............................................................................................................................................................................................................................. 81 Definition of ABC Analysis ............... 138 Other Notes from Interviews ............................................................................ 141 Preparation for Implementing Re-Designed Processes .............. 132 Stock Maintenance Process .................................................................................................................................................................... 46 Bell ceramics ....................... 83 Quantity Wise ABC Analysis........................................... 37 Titan Industries ............................................................................................................................................................................................... 54 Organization Structure of Fairdeal..... 112 Order Punching Process .................................................................................................................................................................. 103 Goods Receiving Process...... 49 MRF Ltd .... 115 Order Approval Process ...................................................................................... 126 Handling Unsalable Material Process ........................................ 87 Transactions Wise ABC Analysis ........................................................................................... 108 Cycle Count Process ...................................................... 43 TVS Motors...................... 37 Voltas ................................................................................................................... 44 Motors Industry Company Limited (MICO).................................................................................................................................. 41 Amara Raja Batteries Limited (ARBL) .......... 99 Cycle Time.................................................................................... 134 Initial Issues Emerged Out Of AS-IS Analysis......................... 100 Process Matrices [Key Performance Indicators (KPIs)].................................................... 129 Handling Warranty Claims Process ......................................... 96 Decide on an approach ......................................................................... 51 PROCESS ANALYSIS ..... 118 Invoice/ Bill Printing/ Stock Transfer Process ........ 39 Tata Tea .. Wait Time measurements ................. 123 Transportation Process . 91 AS-IS ANALYSIS ..................... 56 Company Wise Processes ................................................. 48 Bharti Teletech..................... 55 Remuneration claimed by CFA ............................ 53 Processes and the Organization .............................Client Companies..... 104 Storing Material Process . 140 TO-BE ANALYSIS ................................. 95 Definition of AS-IS Analysis................................................................................ 54 Sources of Data Collection ............................ 143 Warehouse Layout ........................... 82 Value Wise ABC Analysis.......................................................

.............................. Characteristics of an Ideal WMS............................................................... To-Be Dispatching Process .................................... To-Be Invoice/ Bill Printing/ Stock Transfer Process .................... Import-Export Data To and From WMS ......... Suggestions and Recommendations................................................ To-Be Goods Receiving Process............................................................................................................................................................................................................................ Synchronize Fairdeal WMS and Principal’s ERP Module ......................... REFERENCES ......................................................... To-Be Order Approval Process ...... Internet Sources.................... To-Be Transportation Process ...................................................... To-Be Warranty Claims & Unsalable Material Process ................................ Generating Barcode Labels.............. Bibliography............................................................................................................. Implementing Location Sequencing .................... To-Be Cycle Count Process .............................................................. APPENDICES ... 146 146 147 147 148 149 152 154 156 157 159 161 163 165 166 169 170 174 182 185 185 186 193 194 194 195 196 Manoj Banshilal Pachouri ix ICFAI Business School .................. Project Activity-Time Schedule................... To-Be Storing Material Process .................................................................. APPENDIX C: Flowcharting Shapes ................................... SUGGESTIONS AND RECOMMENDATINS.........Specifying the Replenishment Sequence ............ TO-BE Stock Maintenance Process.............. GLOSSARY .................................. APPENDIX B: Fairdeal’s Document Formats ........................... To-Be Order Punching Process ......................................................................................................................... APPENDIX A: Key staff involved in the project ..........

....................... 55 4: Flowchart of Goods Receiving Process............................. 158 20: Flowchart of TO-BE Invoice/ Stock Transfer Process................ 28 3: Organization Structure of Fairdeal................................................................................ 128 12: Flowchart of Handling Unsalable Material Process ................................................................. 188 27: Format of Lorry Receipt (LR) of Fairdeal . 186 25: Format of Invoice ..... 107 5: Flowchart of Storing Material Process . 111 6: Flowchart of Cycle Count Process ....................................... 168 24: Format of Gate Pass of Fairdeal .................... 193 Manoj Banshilal Pachouri x ICFAI Business School ....... 120 9: Flowchart of Invoice/ Bill Printing/ Stock Transfer Process 122 10: Flowchart of Dispatching Process ....List of Figures Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure Figure 1: The Implementation Process Model Project Plan ......................................... 153 18: Flowchart of TO-BE Cycle Count Process ................................ 125 11: Flowchart of Transportation Process ............................................................................................. 151 17: Flowchart of TO-BE Storing Material Process ........ 155 19: Flowchart of TO-BE Order Approval Process ...... 187 26: Format of Advance Intimation of Warranty Return .. 117 8: Flowchart of Order Approval Process ........... 114 7: Flowchart of Order Punching Process ....... 189 28: Format of Lorry Receipt obtained by Fairdeal ............................................... 133 14: Flowchart of Stock Maintenance Process.................................... 192 31: Flowcharting Shapes .. 191 30: Format of Warranty Return Delivery Challan .................. 164 23: Flowchart of TO-BE Stock Maintenance Process .... 160 21: Flowchart of TO-BE Dispatching Process ........... 144 16: Flowchart of TO-BE Goods Receiving Process ..................................................... 137 15: Warehouse Layout .......... 190 29: Format of Warranty Replacement Delivery Challan ... 9 2: Reverse Logistics Cycle ......................... 162 22: Flowchart of TO-BE Transportation Process.............. 131 13: Flowchart of Handling Warranty Claims Process..........

................................................................................ 138 25: Example of Location Sequence Numbers .........Value Wise ..................... 183 36: Organizational responsibility ....... 163 33: TO-BE Stock Maintenance Process ......... 100 9: Loading & Unloading times in TVS (With four labors) ............. 119 18: Invoice/ Bill Printing/ Stock Transfer Process ...... 150 27: TO-BE Storing Material Process ....... 161 32: TO-BE Transportation Process............................................................................................ 86 6: ABC Analysis ............ 152 28: TO-BE Cycle Count Process . 184 37: Key Staff Involved In the Project....................... 136 24: AS-IS Analysis -Important issues with priorities ...................................................................... 121 19: Dispatching Process ................................ 167 34: Project Activity-Time Schedule............................. 182 35: Gantt chart of Project Activity-time Schedule ........................ 157 30: TO-BE Invoice/ Bill Printing/ Stock Transfer Process............... 116 17: Order Approval Process.... 154 29: TO-BE Order Approval Process ...........................................................................................................Quantity Wise ................................................ 113 16: Order Punching Process ....................................................................................... 146 26: TO-BE Goods Receiving Process ............................... 23 3: Product Range of Fairdeal ................................................ 102 12: Summary of Metrics ...... 159 31: TO-BE Dispatching Process ............... 106 14: Storing Material Process...................................................................... 90 7: ABC Analysis .......................... 110 15: Cycle Count Process .......... 130 22: Handling Warranty Claims Process......... 132 23: Stock Maintenance Process. 124 20: Transportation Process ......... 59 5: ABC Analysis ......................................................... 127 21: Handling Unsalable Material Process . 103 13: Goods Receiving Process .......... 34 4: Some examples of Titan watches ............................................................................. 185 Manoj Banshilal Pachouri xi ICFAI Business School ................................................................................. 101 10: Ideal Unloading times (with four labors).........................................................................Transaction Wise ..............List of Tables Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table Table 1: Project Schedule............................................. 15 2: SWOT Analysis of 3PL Industry .............. 101 11: Fairdeal’s Unloading times..... 94 8: Unloading times of Transport Vehicles ...................

Acronyms and Abbreviations BPR ERP WMS WIP GRN STM ASN LR FMCG DD E-ARIMS VAT AGVS AIDC APS ASRS CPFR CTM RSP VOI SKU : Business Process Engineering : Enterprise Resource Planning : Warehouse Management System : Work In Progress : Goods Received Note : Stock Transfer Memo : Advance Shipment Notice : Lorry Receipt : Fast Moving Consumer Goods : Demand Draft of a Bank : electronic – Amara Raja Inventory Management System : Value Added Tax : Automated Guided Vehicle System : Automatic Identification Data Capture : Advanced Planning and Scheduling : Automated Storage & Retrieval System : Collaborative Planning. Forecasting & Replenishment : Cycle Time Management : Rolling Sales Plan : Vendor Operated Inventory : Stock Keepting Unit SD module : Sales and Distribution Module Manoj Banshilal Pachouri xii ICFAI Business School .

Order Approval. Dispatching. Project took off with studying all the processes being carried out at Fairdeal warehouse. out of which. Handling unsalable material and Handling warranty claims. Manoj Banshilal Pachouri 1 ICFAI Business School . Result of AS-IS Analysis revealed activities in certain processes were not at par with industry standards and needed improvement. Organizations have developed strategic alliances with 3PL companies all over the world to manage their logistics operations network. These alliances are also known as logistics or supply chain outsourcing and contract logistics. Ltd. This is also known as Clearing & Forwarding. TO-BE Analysis was taken up for eight processes which required re-engineering. Order punching.Abstract More and more organizations worldwide want to develop products for global markets. In the next phase. At the same time. After thorough discussions with Fairdeal’s management and on the basis of need analysis. Some activities were acting as bottlenecks and needed restructuring. Cycle Count. they need to source material globally to be competitive. by implementing an Enterprise Resource Planning (ERP) Warehouse Management System (WMS) Module. total eighteen processes and sub-processes were short-listed for detailed study. Invoice [refer to format of Invoice in APPENDIX B] printing. For example: It was found that serial numbers were being scanned at the time of dispatching the material which was delaying both dispatching time as well as order cycle time. Transportation. These processes were benchmarked with best practices of warehousing and clearing & forwarding industry. One of today's trends to solve this problem is outsourcing logistics or using third-party logistics (3PL) to manage complex distribution requirements. This project titled “Business Process Reengineering for Implementing Warehouse Management System” aims at improving efficiency of business processes being used at Fairdeal Distribution Services Pvt. Storing. ten processes were selected for AS-IS Analysis phase which included Goods receiving.

This pick slip will include item codes. location codes and quantity. Manoj Banshilal Pachouri 2 ICFAI Business School . I studied during this project are Intelliwms from IntelliTrack etc. Fairdeal’s staff should develop cross-functional and cross-company knowledge of different softwares and packages. A detailed process restructuring plan was made and recommendations were given to Fairdeal’s management. Based on industry’s best practices and findings of AS-IS Analysis. • • • It is estimated that these recommendations after being implemented will enhance operations of Fairdeal to a great extent. cycle time of orders will decrease and space utilization will also increase. This would reduce errors in times of absentees and attritions. Pick slip will be generated at the time of invoice printing which would be helpful in locating material in the warehouse. Efficiency of processes will increase. Each employee should have knowledge of at least two softwares. dependency on specific employee will decrease. Pre-plan the arrival of Goods-In-Transit and keep the space ready for arriving material.Demonstrations of third party warehouse management systems (WMS) were attended to get best industry warehousing practices and interviews were organized to observe the expectations of the end user. Some of WMS softwares. Some of the suggestions implemented by Fairdeal are as follows: • Scan barcode numbers at the time of storing the material and not at the time of dispatching.

with Fairdeal Distribution Services Pvt. Profile/ Key Result Area • • • • • • Understanding processes in logistics industry AS-IS Analysis to find out current processes being carried out Interacting with process users to understand their needs TO-BE Analysis to benchmark best processes in logistics industry Pointing out issues and suggesting recommendations Documenting every activity during project Reporting: I reported to Mr. I am Manoj Banshilal Pachouri*. especially classes of ITM and Operations Management. Ltd. All the employees and some customers of Fairdeal were indirectly (but very closely) involved. proved to be very useful. Team Constitution: This project was solely undertaken by me under guidance of company guide Mr. Cycle times. Sharad Jobanputra who is founding promoter and managing director of Fairdeal Distribution Services Pvt. I was assigned the task of doing Business Process Re-engineering which helped the company improve efficiency of its business processes.Executive Summary Hello. Enterprise Resource Planning etc. Ltd. This project was so closely related to these two subjects that I had to implement most of my learning in Supply Chain Management. my learning in classroom. Findings and recommendations of this project were very useful during implementation of Warehouse Management System. How did I apply my learning at IBS? During this project. A copy of report was submitted to faculty guide Mr. Manoj Banshilal Pachouri 3 ICFAI Business School .I. (www.fairdeal.org) from February 13th 2006 to May 20th 2006. Bharat Kantharia as well as top management of the company. Bharat Kantharia. I did my S. Sharad Jobanputra and faculty guide Mr.P.

0 for archiving files Manoj Banshilal Pachouri 4 ICFAI Business School .0 for editing images Adobe Acrobat 7. I leant Microsoft Visio 2003 to draw flowcharts during AS-IS Analysis phase of this project. Though I had work experience of five years in field of software developing and marketing but this project exposed me to a new field of supply chain management and third party logistics to implement Information Technology in clearing and forwarding and warehouse management industry. business communication skills. group dynamics. This project also developed my professional personality by teaching me team building. negotiation skills. Learning during SIP: This project proved to be my dream project as I learnt a lot of ERP and BPR fundamentals and concepts during this project.0 for surfing internet WinZip 9.0 for writing data on Compact Disk (CD) Adobe Photoshop 6. time management and corporate ethics.This resemblance between SIP project and my learning at IBS helped me completing this project without much hurdles and with in given time limit.0 for reading PDF documents HP Scanner for scanning documents Microsoft XP Paint for converting bitmap format to picture format Microsoft Notepad for writing notes Microsoft XP Word for documentation Microsoft XP Excel sheets for calculation and charts Microsoft XP Power point for making presentations Internet Explorer 6.0 Professional for converting word document into PDF format Adobe Acrobat 5. Some of the Software packages and tools I used during the course of this project are: • • • • • • • • • • • • • Microsoft Visio 2003 for drawing flowcharts Adobe Nero Express 6.

I owe my deep respects and regards to Mr. Sharad Jobanputra (Company Guide) and Mr. Bharat Kantharia (Faculty Guide) who provided me wonderful ambience to learn through out this project. Preparation/ Achievements/ Recognition: I began preparing for the project even before writing my semester II exams (31st Jan 2006 – 04th Feb 2006), that helped a lot. I used to surf supply chain management and logistics websites to understand third party logistics, Clearing & Forwarding and Warehousing industry. I used to discuss intricacies of business processes and BPR with my faculties of Information Technology for Managers and Operations Management. My report was highly appreciated by Fairdeal’s management as well as my Company Guide Mr. Bharat Kantharia. Findings of this project will be used as an important document for developing Warehouse Management System (WMS) for Fairdeal Distribution Services Pvt. Ltd. and documentation of this project would be used to train and equip employees of Fairdeal with best industry practices.

* Manoj Banshilal Pachouri, age 25 years, is a student of class of 2007 at IBS Bangalore. Prior to his MBA he was working as a software developer in Ahmedabad at .NET platform (C#.NET, VB.NET). He wants to be known as an ERP and BPR consultant and is deeply inspired by Mr. Jayant Chawala of SAP Labs who is a famous name in ERP implementation world.

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ICFAI Business School

INTRODUCTION
Objectives of the Project
Process Mapping • To find common processes across principal companies. • To find specific processes related to each company. For Example: Orders punched on internet; dispatch strictly on FIFO basis etc. Process Improvement • To compare current processes of Fairdeal Distribution Services Pvt. Ltd. with benchmarked processes. For Example: Automating FIFO (First-In-First-Out); Handling multiple MRP during price revision, Inspection stock etc. To suggest refinement or changes in the processes.
T

Process Standardization • To standardize processes of Fairdeal Distribution Services Pvt. Ltd. by studying their activities. • To prepare process flow charts and process performing ‘AS-IS’ Analysis and ‘TO-BE’ Analysis. matrices after

Implement Warehouse Management System (WMS) Prepare a blueprint on how to incorporate the various processes into software, which then forms the base document for developing the WMS for Fairdeal Distribution Services Pvt. Ltd.

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Scope of the project
The scope of this project extends to learning about latest developments and best practices in Supply Chain Management, Logistics, Sales & Distribution, Warehousing and Material Management practices. It will cover many industries like Automobiles, Watches, Paints, Home Appliances, and Telecommunication etc. • Identifying, mapping, measuring, objectively analyzing and improving business processes and practices within enterprise and across enterprise boundaries with customers, suppliers and business partners. Findings of this project will be used as an important document for developing Warehouse Management System (WMS) for Fairdeal Distribution Services Pvt. Ltd. Documentation of this project would be used to train and equip employees of Fairdeal with best industry practices. All the work done during this project is for the internal purposes of Fairdeal Distribution Services Pvt. Ltd. As all the information is confidential and proprietary, the presentations and reports including process flow maps of company will not be available for public disclosure.

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ICFAI Business School

Limitations of the Study
Third party logistics (3PL) is an emerging area in India and hence not much secondary data for Indian scenario is available for research purpose. • There is no ideal format of warehousing practices as they keep changing from company to company and are dependent on certain other parameters like type of goods handled, frequency of transactions, mode of transport etc also. Employees at Fairdeal Distribution Services Pvt. Ltd. remain busy in their daily chores and hence it is difficult to get their time for understanding processes they are handling. Since this project involves interacting with labors and store keepers who are relatively less aware of research projects, it is time consuming to convince them to participate and cooperate in surveys and interviews of the project. Some processes are carried out, partially or fully, at different locations like unloading goods, marking labels and storing goods are performed simultaneously. Hence it is not practically possible to go through entire process in one go. Some activities like receiving goods and scanning material are dependent on external factors like goods can be received only when lorry comes to depot. These external factors might increase time to analyze processes.

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Proposed Methodology Figure 1: The Implementation Process Model Project Plan This project will be carried out in four phases namely – AS-IS Analysis TO-BE Analysis Process Mapping and Findings and Recommendations Manoj Banshilal Pachouri 9 ICFAI Business School .

validate benefits. revise the process flows and define any additional interventions required. carry out training. develop high-level problem hypotheses. benefits tracking). define roles and responsibilities (RACI). operational plans. Design the "TO-BE" process. 5. and develop implementation plans. Document the "AS-IS" process. do initial data gathering (e. set up Service Level Agreements (SLAs). performance measures). refine the problem hypotheses. 3. carry out gap analysis (skills.g. establish Key Performance Indicators (KPIs). do micro-organization design. Put new organizational design in place. Run a pilot implementation where there are significant uncertainties about aspects of the new process or the organizational design. Mapping. establish benefits targets. Define the process and establish its boundaries. and hand over to line management. costs). organograms. 2. Redesigning and Implementing the various processes of Fairdeal Distribution Services Pvt.These four phases will include Studying. establish performance measurements (KPIs. measure baseline KPIs. draw-up opportunity charts for benefits. Ltd. 4. Description of various phases is as follows – 1. Implement. Manoj Banshilal Pachouri 10 ICFAI Business School . Analyzing. use this to adjust process flows. existing process maps.

• • • • • 3. • • • • 2. • • • • • 4. • • • • What are organizations People Process Controls Structure Processes and Organizations The functional decomposition Relating processes and organizations Identifying who does the work Relating people to processes Assessing the impact of various types of automation Processes And Documents The document flow concept Document flow techniques Measuring document flows The process context of documents The document context of processes Processes and Locations The location model Identifying where the work is done Relating people to processes Assessing the impact of location change Manoj Banshilal Pachouri 11 ICFAI Business School .Detailed tasks to be performed 1.

resource utilization Process quality and measures Measures and best practices Workflows Workflow concepts Workflow techniques Measuring workflows Building complex workflows Using the Time Lens • Gathering cycle time. queue time.5. • • • • 6. process time. • • • • • • • 7. and wait time • Identifying value-adding activities Manoj Banshilal Pachouri 12 ICFAI Business School . • • • • 8. Processes and Technology The technology model and architecture Relating processes and technology Relating technology to processes Assessing the impact of technology change Process Measurement Types of measures Matching the measures with flow types Measures and maps ‘AS IS’ and ‘TO BE’ measurement Measure cycle time.

The ‘TO BE’ Process Suite • • • • • • Designing new processes Revising old processes The integration method and process Integrating multiple processes Vertical and horizontal integration Integrating across business partners 12. Process maps and the level of detail • Macro level flow chart • Functional-activity level flow chart • Task and procedural level 11.9. Migration and Transformation • • • • • Identifying the process transformations Assessing the migration of enablers Identifying sensitivities Assessing alternatives Preparing the migration plan Manoj Banshilal Pachouri 13 ICFAI Business School . • • • • • • The ‘AS IS’ Process Suite Identifying the core processes Identifying opportunities for improvement Identifying new process opportunities Defining key process requirements Organizing the ‘As Is’ document Preparing the ‘To Be’ input 10.

To complete above mentioned tasks other activities that will be performed will include Collecting the artifacts regarding the Logistic and Warehousing. Personal interviews with warehouse staff. Warehousing and Material Management. Integrating all the data collected and preparing a knowledge bank. Manoj Banshilal Pachouri 14 ICFAI Business School . Preparing a document which will capture all the processes of Logistics. Proposing recommendations based on the findings of the project. Preparing process flowcharts and maps and finding out processes that need to be redesigned.

and wait time 08-03-06 Complete process matrices 18-03-06 Complete “AS-IS” Analysis 25-03-06 Point out the processes which need improvement 02-04-06 Finish personal interviews with warehouse staff 04-04-06 Design new processes 10-04-06 Integrate multiple processes 21-04-06 Complete “To-Bo” Analysis 25-04-06 Identifying Process Gaps 10-05-06 Complete Industry Interaction to get best practices 15-05-06 Document all the findings of the project Manoj Banshilal Pachouri 15 ICFAI Business School . process time.Project Schedule Table 1: Project Schedule Date Description 16-02-06 Learning Processes and Organization 18-02-06 Introduction with warehouse and its staff 20-02-06 Learning Processes and Technology 21-02-06 Process Measurement 21-02-06 Understanding Workflows 28-02-06 Gathering cycle time.

finished goods. implementing and controlling the efficient. out bound. services and related information right from the point of origin to the point of consumption (including inbound. The whole concept of Logistics is based on 7 R's which are:• • • • • • • Right Right Right Right Right Right Right Place Time Quantity Quality Price Condition Customer Logistics activities. as a part of Supply Chain Management comprises of the following: • • • • • • • • • • Purchase and Supply Material Handling Production Planning Production Control Transportation Storage Distribution Product Management Installation and Servicing Strategic Management Manoj Banshilal Pachouri 16 ICFAI Business School .INDUSTRY ANALYSIS Logistics Industry Logistics is a part of supply chain and is defined as "the process of planning. internal and external movements) in order to satisfy customer's requirements. Logistics is also defined as time related positioning of resources. in-process inventory. effective flow and storage of raw materials.

In all the activities there is a flow of goods whether it is raw materials or WIP or semifinished goods or finished goods. For example: In a manufacturing industry. Logistics plays a key role in Supply Chain Management as there is a strong inter-play of activities starting from raw materials till the finished goods. in all the case the architecture of the chain would include the following three elements . The pre-requisite infrastructure required to provide logistics solutions are: • • • • • • • Land and Building (Warehouse) Trained Manpower Material Handling Equipments Hardware and Software Transport Network Vendors Consultants Manoj Banshilal Pachouri 17 ICFAI Business School . Logistics plays a significant role in the management of entire supply chain. Technology.A well designed Logistics chain is expected to support the strategic objectives of: • • • • • • Reduced Costs Shorter Lead Time Flexibility Enhanced Service Better Product Availability Better Product Reliability The best configuration of the chain will vary from individual chain to chain and individual organization to organization. Relations.System. But.

Labor Acts: According to these acts. every logistics provider will have to comply with distribution and transportation industry regulations. minimum wage has to be given to every labor under Wages Act.Legal Issues in Logistics Industry There are some legal issues involved with the operations of Supply Chain. Fire Act: Insurance claims and damages due to fire come under Fire act. road taxes etc. Municipal Corporation are some of the examples. not pollute the • • • • • Industry Act: Being in distribution and transportation industry. Logistics.33 % of annual salary of worker has to be awarded as bonus. Transporter’s unions. Octoroi taxes. Excise Duty: This is the tax payable at the factory location on the value of products manufactured by the company. Warehousing and Clearing & Forwarding. Pollution Act: Logistics activities should environment which may harm social set up. Also. Material can be insured against fire up to dealer’s point or up to CFA point. Sanctions from appropriate bodies: There are many central and local bodies whose permission is required to carry out logistics operations. Some of the legal issues involved are: • Conforming and non-conforming areas: Warehouses and transport locations can not be set up in residential areas and are not permitted by law. • • Manoj Banshilal Pachouri 18 ICFAI Business School . minimum of 8. Local Taxes: These taxes include local sales taxes. This tax varies on product to product basis.

finished goods. • • Manoj Banshilal Pachouri 19 ICFAI Business School . in-process inventory. in which transportation is a major element in the entire chain. Strategic Outsourcing: Based on long-term relationships with successful outcomes. implementing and controlling the efficient. 3PL companies become partners in supply chain management and establish transactional transparency. with no long term contracts and no bonding between the 3PL and the outsourcing company. Tactical Outsourcing: Outsourcing on a long term basis with negotiated contacts and integrated IT systems to facilitate free information flow and create supply chain visibility.How is logistics different from transportation? Transportation is physical movement of goods (inbound and outbound) as well as picking up of products as per customers order and delivering it to the ultimate user whereas Logistics encompasses several activities related to supply chain management such as planning. Third Party Logistics (3PL) companies or Clearing & Forwarding Agents (C&FA) all over the world have become important channel in Supply Chain Management (SCM) and Sales & Distribution (SD) to manage logistics operations network. The 3PL industry includes Logistics Solution Providers (LSPs) and the shippers whose business processes they support. Level of outsourcing of in-plant logistics and third party logistics is mainly of following types: Levels of Outsourcing • Transactional Outsourcing: Based on transactions. services and related information. effective flow and storage of raw materials. Third party logistics Third party logistics is the activity of outsourcing activities related to Logistics and Distribution.

To Share Responsibility: 3PL companies can share responsibility for managing global supply chains. simply because its relative position in the supply chain. To Re-Engineer Distribution Networks: Logistics outsourcing can be a quick way to re-engineer distribution networks to meet global market demands and gain a competitive edge. Efficient management of inventory resulting in better utilization of working capital: finished goods can be transferred from one clearing & forwarding agent to other through stock transfer for better movement of goods and hence better inventory management. Because Someone Else Can do it Better: Even if you have resources available. warehousing and IT resources which might not be possible for a medium sized or small sized company. Insurance claims. Cost saving/ cost optimization: Economies of scale and supply chain and logistics expertise of dedicated third party logistics provider may reduce the cost of logistics. For more professional and scientific approach to logistical problems: Logistics outsourcing reduces problems arisen of truck accidents. • • • • • • Manoj Banshilal Pachouri 20 ICFAI Business School . Sales tax filing. Some other reasons companies opt for Third Party Logistics are following: • • To Save Time: Outsourcing the Logistics function can free up resources to focus on core competencies. Octoroi claims. Resource constraints: In-house logistics and supply chain management requires heavy investment in infrastructure. transportation.Why Use Third Party Logistics? Main reason for outsourcing Logistics or Clearing & Forwarding operations to third parties is that it allows manufacturing company to concentrate on their core competencies. another organization within the supply chain may be able to do it better. supply chain expertise and economies of scale. and delivering the perfect order every time. reverse logistics etc which can be handled by 3PL very efficiently. keeping customers and stores properly stocked.

cement and textiles were identified as the top five contributors to the revenues of the logistics industry.2 per cent during the next five years. competitive pressure. Chemicals. According to industry sources. this industry is expected to represent almost 30 per cent of the global air cargo with an average annual growth rate of 10 per cent. For example: Gati is planning to add new services in its portfolio. a recent study on the logistics market by Frost & Sullivan has estimated that the revenue of the logistics industry from the manufacturing sector alone was $13. The transportation cost accounts for nearly 40 per cent of the cost of production. and manufacturing and FMCG sectors are increasingly opting to outsource their logistic requirements to specialized service providers. by 2020. The market for 3PL services is likely to grow at a CAGR of 20. against 9 per cent of GDP in the US. especially in the automotive. such as transportation of clinical samples for pathological labs and medical institutions and reverse logistics that involve movement of defective products from the dealers back to the factory. In fact.3PL Is Growing THE Indian logistics industry is poised for a significant growth in the coming years as new companies. pharmaceutical. In India the logistics costs are still higher than in the developed markets — it is estimated to be around 13 per cent of GDP. metal. with the market likely to grow at a CAGR of 6.46 billion in 2003. Indeed. FMCG. the trend in the industry is towards the third party logistics (3PL) concept — the market size for this category of service was estimated at $250 million in 2003. Industry analysts say that the key drivers for logistics outsourcing are the corporate trend of focus on core operations. with the growth being fuelled by the entry of MNCs and export focus of Indian companies. Third party logistics service providers in India are gearing up to meet the growth demand. IT hardware and FMCG companies are the major users of 3PL services. incorporating value-addition in their services and customizing their supply chain management solutions.4 per cent during the next five years. At present. the automotive. Manoj Banshilal Pachouri 21 ICFAI Business School . with more than half the goods in India being moved by road. increasing global trade and MNCs investments in India.

The logistics firms are also focusing on related services such as customer clearing and forwarding. fleet management. Source: The Hindu Business Line Achieving Strategic Outsourcing Unfortunately.One sector that is increasingly looking for outsourcing logistics is textiles. Some use an open-book costing method to demonstrate their system's transparency. labeling and packaging. Also. only a few 3PL companies achieve strategic status with their customers. Realizing the potential in the outsourced logistics market. order picking and inventory management. inbound warehousing. this sector is bound to outsource logistics in the coming years. Manoj Banshilal Pachouri 22 ICFAI Business School . especially as it is facing the challenges of exacting delivery requirements and multiple export markets. with such large retailers as Shoppers Stop and RPG expanding to smaller cities. They do it by constantly innovating and maintaining operational integrity. 3PL service providers are expanding their basket of services as companies are now looking for more than just transportation of their products and raw materials. Analysts say that with large retailers such as Wal-Mart and Target seriously evaluating new suppliers for textiles in India. the retail industry is expected to jump into the 3PL bandwagon.

Threat of leakage of operational competencies to competitors. Difficult to switch 3PL provider agency.Third Party Logistics Industry: SWOT Analysis Table 2: SWOT Analysis of 3PL Industry STRENGTHS • • • • Quick way to re-engineer distribution networks Enhanced distribution and transportation Service Time Saving in servicing customer Flexibility in restructuring distribution networks and expansion plans Economies of scale in distribution OPPORTUNITIES • • Better utilization of working capital Fast expansion of principal’s business without investing in infrastructure and transportation resources Cost optimization as a result of fast and efficient processes Concentration on core competencies • • • • • • WEAKNESSES Lesser control over outsourced third party activities. • • • • • Manoj Banshilal Pachouri 23 ICFAI Business School . • THREATS Value Added Tax (VAT) might effect 3PL industry as distribution channels would be trimmed. Lesser co-ordination between branch offices and 3PL agency. Lack of proper set of skilled man power Forged bills and claims by 3PL provider agency. Poor transportation infrastructure of India might lower the profit margin E-Commerce is emerging as a primary threat to 3PL industry.

with the aid of process and organizational changes. A standard 4PL supply chain solution involves four distinct steps: Step I: Reinvention At this level. Step IV: Execution A 4PL provider's scope of responsibility also includes operational responsibility for numerous supply chain functions. capabilities. Step II: Transformation Here the focus is on coordinating specific supply chain functions such as sales and operations planning. distribution management. customer support and supply chain technology. as applicable. and technology of its own organization with those of complementary service providers to deliver a comprehensive supply chain solution to the client. information technology.Fourth Party Logistics (4PL) Industry Fourth party logistics provider is a supply chain integrator that assembles and manages the resources. besides the traditional transportation management and warehousing operations logistics outsourcing. procurement strategy. Manoj Banshilal Pachouri 24 ICFAI Business School . etc. the overall business strategy is aligned with supply chain strategy to reengineer the supply chain of the participants. T&D. taking special care to consider the dimension of human resources and organizational change. Step III: Implementation The implementation is done on the basis of recommendations made at the earlier two levels and the transition is put across to the 4PL delivery team.

Design & Development etc. timely feeding to the production line can be done Your Supplier benefits by reducing his warehousing space.In-plant Stores Outsourcing The in-house/in-plant stores activity is managed by a 3rd party logistics provider (3PL). VOI works on a pull based system. along with tremendous flexibility and improved efficiency Manufacturers can then focus and allocate their resources on specialized areas like production. where the stock ownership to manufacturer happens only when it is required to be produced. • Vendor Owned Inventory Management With multiple supplier having different locations and lead times. as it is directly linked to 3PL’s revenue Specialized labor management model gives substantial cost reduction in terms of labor cost. leads to improved efficiency Increased control on service levels and inventory accuracy. and avoid last minute urgent shipments Replenishment model at the VOI warehouse helps supplier plan his production in a better way Manoj Banshilal Pachouri 25 ICFAI Business School . Some of its benefits are: • • • • Reduced inventory holding cost. it is becoming increasing costly for manufacturers to ensure timely inputs to production lines. as the supplier holds the stock for the principal company With the stock point in the vicinity of the manufacturer. Some of the benefits of In-plant stores outsourcing are: • • • Focused & dedicated approach to stores function by skilled & experienced warehouse personnel. with clear & measurable objectives and targets.

For efficient movement of goods into the warehouse. There are as many as 700 organizations in India engaged in the business of clearing and forwarding. This warehousing function continues to be increasingly important as companies and industries use customer services as a dynamic. and rapidly preparing orders for shipment to customers. accurately filling orders. or finished goods for varying periods of time. Material Handling Material Handling is the process of efficient short-distance movement of goods that usually takes place within the confines of a building such as a plant or a warehouse or between a building and a transportation agency. but also for meeting their customers' needs. industrial goods and finished products. materials handling is very important to outbound logistics. locating stock. semi-finished goods. Firms need to integrate materials handling requirements not only for the company's departmental needs. value-adding competitive tool.Warehousing A warehouse is a point in the logistics system where a firm stores or holds raw materials. It creates time utility for raw materials. The proximity of market-oriented warehousing to the customer allows a firm to serve the customer with shorter lead times. Material Handling has four dimensions: • • • • Movement Time Quantity Space Material Handling improves efficiency by making the logistics system respond quickly and effectively to plant and customer requirements. materials handling serves company plants in the same way. In inbound logistics terms. Manoj Banshilal Pachouri 26 ICFAI Business School .

known as reverse supply chain or backward supply chain. companies can no longer ignore reverse supply chains. Manoj Banshilal Pachouri 27 ICFAI Business School . A common example of reverse supply chain is the soft drinks bottles pickup and delivery system. leave them to a third party or destroy them. However. Efficient reverse supply chains bring many benefits to the companies. Though reuse of products and materials is a common phenomenon. implementing and controlling the efficient.Reverse Logistics (Returns Management) Companies spend more time and money in fine-tuning their forward supply chains while ignoring their backward supply chains. However. reverse supply chains are different from forward supply chains and most of the existing forward supply chains are not designed to handle reverse supply chains. companies have long ignored this part of the supply chain. But companies are more likely to benefit if they can also make use of the information that comes back with returned merchandise. finished goods and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal. re-sell them. cost effective flow of raw materials. where soft drink bottles are returned and reused repeatedly The Council of Logistics Management defined reverse supply chain as "The process of planning. in today's competitive business environment when there is both external and internal pressure. in-process inventory." As far as managing the returns are concerned companies re-use them.

salvage. hazardous material programs. and asset recovery.Figure 2: Reverse Logistics Cycle Reverse logistics also includes remanufacturing and refurbishing activities. seasonal inventory. Manoj Banshilal Pachouri 28 ICFAI Business School . excess inventory and recycling programs. recalls. restock. processing returned merchandize due to damage. obsolete equipment disposition.

there is a contract between the principal and the clearing and forwarding agent detailing the terms and conditions and also indicating the commission or remuneration to which the C&F agent is entitled. (f) Preparing invoices on behalf of the principal. connected with clearing and forwarding operations. (e) Maintaining records of the receipt and dispatch of goods and the stock available at the warehouse. either directly or indirectly. A clearing and Forwarding agent normally undertakes the following activities(a) Receiving the goods from the factories or premises of the principal or his agents. (d) Arranging dispatch of goods as per the directions of the principal by engaging transport on his own or through the authorized transporters of the principal. who is engaged in providing any service. in any manner to any other person and includes a consigning agent. the C&F agent receives commission or remuneration which usually consists of two components: o Minimum commission on a flat rate or turnover basis depending on the packages/consignments handled. (b) Warehousing these goods.Clearing and Forwarding Agents "Clearing and forwarding agent" has been defined as "any person. o The above two constitute the remuneration or commission paid to the C&F agent by the principal. This is usually given as a percentage of the turnover. Manoj Banshilal Pachouri 29 ICFAI Business School . A variable commission based on performance which is computed on the performance indicators agreed upon between the agent and the principal." Normally. For their services rendered. (c) Receiving dispatch orders from the principal.

3000 Crores and has employee strength of over 300 and also handles secondary movement for which have over 25 dedicated vehicles. well laid warehouse of over 50000 sq ft at Sharkhej in Ahmedabad. 380058. Material handled by the group is valued at over Rs. efficient and reliable services. Gujarat. and Precision Engineering Division of Titan Industries. And today our client list includes Ashok Leyland. experience. in addition to Watch Division of Titan Industries. expertise. Ltd. Hosur (Tamilnadu) and Dehradun (Uttaranchal) to Sequel Logistics. Gujarat. resources. a company incorporated and registered in 1975 under the Companies Act. 1956 and having its Registered Office at 431. shall mean and include its successors and permitted assigns). Currently. For this purpose Sequel Logistics Pvt. technical know-how. Titan Industries outsourced In-plant Logistics to both their plants. Ahmedabad. Chetan Society. Fairdeal manages over 40. TVS Motor.to provide effective. maintenance and administration of all operations in Supply Chain Management Industry. Ltd. was established.ABOUT FAIRDEAL Fairdeal Distribution Services Pvt. Madura Garments.warehouses and vehicles . It is handling inbound logistics for diamond for Titan Industries from Surat. BPL Sanyo. Today. Manoj Banshilal Pachouri 30 ICFAI Business School . Bopal-Ghuma Road. infrastructure and intellectual property for the management. unless repugnant to the context or meaning thereof.000 SKUs at 5 different locations. Fairdeal has a modern. Keeping in mind the globalization of the industry and international trends. 2004. It has a dominating presence as a ‘Clearing & Forwarding Agent’. it was decided in March 2004 to widen the scope of service offering and move up in value chain. On 1st April. Fairdeal has represented that it has the requisite knowledge.. Fairdeal has invested heavily in infrastructure . Republic of India (hereinafter referred to as ‘Fairdeal’ which expression.

by offering innovative. comprehensive and customized solutions and services Business Objective • To build and offer World Class Supply Chain services in the areas of warehousing & distribution. order management and related IT solutions • To deliver high Operational Efficiency and superior Customer Service by: o Constantly upgrading and adhering to World Class Systems & Processes o Placing emphasis on being Information / Data driven o Emphasis on Technology (IT & Others) o Being Customer focused. Transparent & Ethical Manoj Banshilal Pachouri 31 ICFAI Business School . build and deliver superior supply chain solutions. Mission and Business Objectives Vision To constantly innovate. speed and profits Mission To be the most preferred Supply Chain Solution Provider in India. inventory management. to achieve highest level of efficiency.Vision.

the firm started FMCG distribution and was associated with The Tata Oil Mills Co.History The first Group firm was established in 1975 and was carrying out business in office equipments. Colgate-Palmolive etc. Ltd. The firms were into retail distribution of 'Fast Moving Consumer Goods' for many years. It also manages secondary freight for the clients. • Zankar Jobanputra He is a science graduate in mathematics and has 10 years experience in C&F business. He has worked in Supply Chain Department of Titan Industries and worked with Madura Garment as Supply Chain Manager. In 1978. Diversification came in 1987 by taking up 'Clearing & Forwarding Agency' of TITAN. • S Rajkumar He is a mechanical engineer and has done MBA from IIM-C.. Manoj Banshilal Pachouri 32 ICFAI Business School . Directors • Sharad Jobanputra He is a science graduate in microbiology and has 30 years of experience in various businesses and founder of Fairdeal Group. Since then Fairdeal has grown to become a major 'Logistics Service Provider' in Gujarat and represents over twelve clients in the state of Gujarat.

India & China. He has wide experience of working with Titan Industries and Tata Quality Management Services and currently he is COO – Business Hotels. He has published several books and papers in national and international publications. He has a very wide experience of working with Colgate-Palmolive. Japan & Nigeria. Dabur and currently he is Managing Director of Bombay Dyeing. He teaches Operation Research in IIMA and has special interests in Supply Chain & Logistics. an MBA from IIMA and a doctorate from Kellogg School of Management. Procter & Gamble. He will be CEO-FMCG Vertical. • G Raghuram He is an electronics engineer from IIT. Indian Hotels.Independent Directors • Ninu Khanna He is a science graduate and an MBA from IIM-C. Jamshedpur. He is also a visiting faculty to national and international business schools. These independent directors will give Fairdeal group outside view as Fairdeal grows in terms of geographical scope and physical scale. India. Reliance Retail from June 2006. Madras. • Jamshed Daboo He is a mechanical engineer and an MBA from XLRI. Manoj Banshilal Pachouri 33 ICFAI Business School .

provides complete Supply Chain solutions to its clients. Consumer Electronics. Auto Electricals. Lighting. Industrial Electricals. Vegetable Oils. Spark Plugs. Ltd. Auto Filters.Business Focus Fairdeal Distribution Services Pvt. Industries Paints and other Coating Products. Telecommunication. Watches. Coffee. Some of its fields of operation are: • In-plant logistics • • • • • • • Reverse logistics Third Party Logistics Manufacturing Logistics Manufacturer to Consumer (M2C) Logistics Warehousing Clearing and Forwarding Agents Transportation Product Range Table 3: Product Range of Fairdeal Consumer products Automotive Parts Tea. Audio.Floor & Wall Consumer Durables Construction Material Manoj Banshilal Pachouri 34 ICFAI Business School . Auto Batteries. Jewelry Ceramic Tiles . Power Transmission Systems. Breakfast Cereals. Domestic Appliances. Video. Auto Bulbs. Processed Food Products. Mobile Audio Systems. Vanaspati. Automobile Lubricants.

Locations Ahmedabad Bangalore Dehradun Hosur Surat • • • • • • Clearing & Forwarding at Ahmedabad Warehousing at Attibele o TVS Motor Company Limited In-plant Logistics at Bommasandra o Titan Industries Limited-Precision Engineering Division Supply Chain Management at Bangalore o Madura Garments In-plant Logistics at Dehradun o Titan Industries Limited-Watch Division In-plant Logistics at Hosur o Ashok Leyland Limited-Plant-2 o Titan Industries Limited-Watch Division • • Clearing & Forwarding at Hosur o BPL Sanyo Limited Inward Logistics at Surat o Titan Industries Limited-Jewellery Division Manoj Banshilal Pachouri 35 ICFAI Business School .

Some of transporters and courier service providers carrying dispatching orders of Fairdeal are Gati. Shivraj Roadlines. Patel roadways. Indo Arya Central Transport Ltd. and Sai transport Agency. Ltd.Distribution Network Fairdeal has a strong distribution network all over India. prasanna cargo. BlueDart. At present Fairdeal Distribution Services Pvt. Unifreight. Logisys India Limited. Transport Corporation of India. It has its own transport vehicles as well as it has business contract with other transport carriers also.. AS Transport. is handling logistics operations of various industries which include: • Automobiles Industry • Paint Industry • Watches Industry • Branded Jewellery Industry • Snacks & Food products Industry • Electronic home appliances industry • Telecommunications Industry • Tea Industry Manoj Banshilal Pachouri 36 ICFAI Business School . DTDC. Local orders are dispatched through company’s own vehicles and up-country orders are dispatched through its business partner carriers and courier services.

Premier Player in machine tools. refrigeration. No. Ltd. is Clearing & Forwarding Agent for following companies whose brief corporate profile is given below: Voltas Established in 1954. Most trusted name in mining and construction equipment. the management and execution of airconditioning and public work projects. ventilation and air conditioning. Electrical and Public Health works. Voltas is: Leader in air conditioning projects.Lighting Trophy by Philips India Limited. mining and construction. and in being a representative of global technology leaders. Voltas is India's premier air conditioning and engineering services provider. the procurement. Client Companies Fairdeal Distribution Services Pvt. Manoj Banshilal Pachouri 37 ICFAI Business School .Awards and Achievements • • Awarded Model Warehouse status by Hindustan Lever Limited. two brand in air conditioners. machine tools. building management systems. Leader in textile machinery. materials handling. All these capabilities are ISO 9001-2000 certified. climate control. The company's strengths lie in the design and manufacture of industrial equipment. water management. pollution control and chemicals. installation and servicing of technology based systems. Leader in forklift trucks. Largest projects exporter in Mechanical. Awarded Best Run Depot of the Country trophy and Best Customer Service . It offers engineering solutions for a wide spectrum of industries in areas such as heating. textile machinery.

into four independent businessand refrigeration business group.tata. forklift trucks and large water supply pumps. water coolers. for 'manufacture only' alliances producing low-cost. group. freezers.htm http://www. Hyderabad. Jamshedpur. Sources: http://www. viz. unitary products business business group. air conditioners. Voltas has partnered with international companies. Lucknow. Hong Kong and Singapore.com/voltas/index.com/ voltas/media/index. Kolkata. LG Electronics of Korea and Fedders International of USA. It has territorial offices in Ahmedabad. Voltas has factories at Thane (Maharashtra). commercial refrigerators. Each of these for market coverage and customer Manufacturing Voltas manufactures industrial air conditioning and refrigeration equipment. These products bear the stamp of state-of-the-art automated manufacturing plants. Pune and Kochi. Chandigarh. resulting in consistently high quality and reduced costs. New Delhi and Chennai.tata.Areas of business Operations Voltas' operations are organized specific clusters: air conditioning international operations business group and engineering products divisions has independent facilities servicing.htm Manoj Banshilal Pachouri 38 ICFAI Business School . and Sanathnagar (Andhra Pradesh). high-quality refrigerators and room air conditioners.com/ http://www.voltas. Bangalore.. the union territory of Dadra. Location Voltas has its head office in Mumbai and zonal headquarters in Mumbai. while the overseas offices are located in Abu Dhabi (UAE).

It also entered the segment of premium fashion watches by acquiring a license for global brands such as Tommy Hilfiger. Areas of business Titan manufactures over 7 million watches per annum and has a customer base of over 65 million. Nebula – in solid gold and precious stones. the company launched a second independent watch brand — Sonata — as a value brand to those seeking to buy functionally styled watches at affordable prices. Notable among them are: Titan Edge – the world’s slimmest watch. and Fastrack in the sporty casual category. In 1995. Titan leveraged its manufacturing competencies and branched into precision engineering products and machine building in 2003. The Titan brand architecture comprises several brands. Leveraging its understanding of different segments in the watch market. Dehradun and Himachal Pradesh. the company transformed the Indian watch market. Titan for the premium segment and Sonata for the below-$25 category. Titan has also diversified into fashion eyewear with its Fastrack Eye Gear sunglasses. Flip – India’s first and only reversible watch with two movements and dial faces. Manoj Banshilal Pachouri 39 ICFAI Business School . The company has manufacturing and assembly operations at Hosur. each of which is a leader in its segment. the company diversified into jewellery under the brand Tanishq. Established in 1984 as a joint venture between the Tata Group and the Tamilnadu Industrial Development Corporation. manufactured at its state-of-the-art factory at Hosur. Raga 9 to 5 – for the woman achiever.Titan Industries Titan Industries is India’s leading manufacturer of watches and jewellery and the world’s sixth largest manufacturer brand of watches. Its main products are: Watches: Titan manufactures two main brands viz. offering quartz technology with international styling. Further. the Gold and Steel collection. Tamilnadu.

htm http://www. Platinum jewellery and designer silverware are also a part of the product range. Precision engineering: The Company’s precision engineering division manufactures dashboard clocks as OEM to car manufacturers in Europe and America. in the Consumer Durables category.htm Sources: Manoj Banshilal Pachouri 40 ICFAI Business School . Its exclusive retail showroom chain – World of Titan – is amongst the largest in its category.tata.000 outlets in over 2.com/titan/index. Titan watches are sold through over 9.Today.titanworld.com/titan/media/index. Jewellery: Tanishq is India’s largest and fastest growing jewellery brand. Titan retained it ranking as the 'No 1 Brand' in the Brand Equity Survey. Greece and countries in the Middle East and Asia Pacific. Spain. Friends of BIL Award for employing the handicapped.com/ http://www. Tanishq has 75 boutiques in 55 cities across the country with a premium range of gold jewellery studded with diamonds or colored gems and a wide range in 22kt pure gold. Tanishq is one of India’s largest specialty retailers and is transforming the jewellery market in India.tata. It also supplies precision components to the avionics and the automotive industry. The Titan Design team received 7 accreditations at the NID — Business World Awards. http://www. Titan has over 60 per cent of the domestic market share in the organized watch market. Titan and Tanishq were adjudged 'Most Admired Brands' as well as 'Retailer of the Year' by Images Fashion Forum.indiainfoline. Achievements Titan Industries has been awarded the following: • • • • • The President of India’s Award for employing the disabled.com/comp/titan/ http://www. including the 'Young Design Entrepreneur of the Year'.300 cities and internationally in over 30 countries including the UK.

which includes Tata Tea and the UK-based Tetley Group.500 hectares under tea cultivation. Among India's first multinational companies. of extraction from tea leaves. Products and brands The company has five major brands in the Indian market — Tata Tea. coffee. Kanan Devan. Russia and Kazakhstan markets. The company has its headquarters in Kolkata.350 Stockists caters to over 1.7 million retail outlets (ORG Marg Retail Audit) in India. Kerala. This is independent of the manufacturing and supply operations of its Tetley and other subsidiary companies. The consolidated worldwide branded tea business of the Tata Tea Group contributes to around 86 per cent of its consolidated turnover with the remaining 14 per cent coming from bulk tea. caters specifically to the Australian.Tata Tea Set up in 1964 as a joint venture with UK-based James Finlay and Company to develop valued-added tea. Poland. Middle East. today represent the world's second largest global branded tea operation with product and brand presence in 40 countries. With an area of 26. Tamilnadu and Kerala and one coffee estate in Tamilnadu. West Asia. North Africa. Tetley. Tata Tea produces around 60 million kg of black tea annually. The company has a 100 per cent export-oriented unit (KOSHER & HACCP certified) manufacturing instant tea in Munnar. iced tea mixes and in the preparation of ready-to-drink (RTD) beverages. the Tata Tea Group of Companies. giving it a distinctive liquoring and taste profile. which is the largest such facility outside the United States. Tata Tea's distribution network in the country with 38 C&F agents and 2. West Bengal. The unit's product is made from a unique process. the operations of Tata Tea and its subsidiaries focus on branded product offerings in tea but with a significant presence in plantation activity in India and Sri Lanka. and 51 tea estates in the states of Assam. and investment income. Manoj Banshilal Pachouri 41 ICFAI Business School . Instant tea is used for light density 100 per cent teas. Chakra Gold and Gemini — catering to all major consumer segments for tea. developed in-house. Overseas business The Tata Tea and Tetley portfolios of branded offerings sourced from the India based JV.

Tata Coffee with instant coffee manufacturing facilities. Sources: http://www. R&D capability and plantation assets of around 8000 hectares. is the largest coffee plantation company in Asia. Kerala.com/ http://www. Tata Tea Inc in the United States processes and markets instant tea from its facility in Florida.Subsidiaries Tata Tea has subsidiaries in Great Britain. based on sourcing of Instant Tea products out of Munnar. it is the number one tea bag brand in Great Britain and Canada and has significant market shares in the United States. Poland and France. United States and India. The Tetley Group headquartered in Great Britain.tatatea. producing over 9000 MT of coffee annually. Tetley is the second largest tea bag brand in the world.htm http://www.tata.com/ tata_tea/index.com/ tata_tea/media/index. Australia.htm Manoj Banshilal Pachouri 42 ICFAI Business School . Tata-Tetley is a Kochi-based EOU which services the branded business of specific Tetley and Tata Tea markets outside India. is a leading international tea company selling over 60 Tetley branded products to over 40 countries world-wide.tata.

and is part of its global alliance. Sources: http://www. an NRI who incorporated the company in 1985 with a vision to transform the business. DOT. besides a host of companies in segments like UPS systems. Amara Raja has joined hands in a strategic partnership with Johnson Controls. NSE and HSE.Amara Raja Batteries Limited (ARBL) Before it became one of the leading battery makers in India. like anything else. a little dream…a dream realized by Mr. ARBL is also a preferred supplier to major telecom MNCs. In India ARBL supplies automotive batteries exclusively to Ford. Amara Raja and Johnson Controls both share a commitment to excellence and innovation and work towards exceeding customer expectations. General Motors. Amara Raja Batteries Limited (ARBL). Indian Railways. oil & gas. The ARBL scrip is actively traded on BSE.com/ Manoj Banshilal Pachouri 43 ICFAI Business School . Ramachandra N Galla. power.amararaja.. Inc. Mahindra & Mahindra and Ashok Leyland. Amara Raja was. an Amara Raja-Johnson Controls Company with 26% equity from Johnson Controls is the technology leader in the Indian storage battery industry and the leading player in standby VRLA batteries. etc. and preferentially to Hindustan Motors. DaimlerChrysler.

it was a breakthrough to be etched in history. TVS commands a strong presence in manufacturing of two-wheelers. With steady growth. The Company aims to hone and sustain its cutting edge of technology by constant benchmarking against international leaders.000 people worldwide and with a turnover in excess of USD 2.2 billion. It also has vibrant businesses in the distribution of heavy commercial vehicles passenger cars. Sundaram Iyengar. capitalizing on their expertise in the areas of manufacturing. For the Indian Automobile sector. As one of India’s largest industrial entities it epitomizes Trust.2 billion TVS Group. Today. is the third largest two-wheeler manufacturer in India and among the top ten in the world. technology and marketing. India's first two-seater moped that ushered in an era of affordable personal transportation. TVS Motor Company Limited. TVS Motor Company is the first two-wheeler manufacturer in the world to be honored with the hallmark of Japanese Quality – The Deming Prize for Total Quality Management. especially in Asian markets. expansion and diversification. auto components and computer peripherals. Value and Service. TVS foresees to have profitable operations overseas.TVS Motors TVS Group was established in 1911 by Shri. with the roll out of TVS 50. finance and insurance. Manoj Banshilal Pachouri 44 ICFAI Business School . The year 1980 is one to be remembered for the Indian two-wheeler industry. Future Focus TVS Motor Company wants to be one among the top two 2-wheeler companies in India and one among the top five 2-wheeler companies in Asia. V. the flagship company of the USD 2. with an annual turnover of over USD 650 million. employing more than 40. there are over thirty companies in the TVS Group. T.

in February 2005. India’s first 150 cc. Launched TVS Fiero. Sources: http://www. the Shaolin in Oct 1997. Launched TVS Centra in January 2004. Launched TVS Victor. in August 2001.com/ Manoj Banshilal Pachouri 45 ICFAI Business School . 4-stroke 125 cc motorcycle. a 100 cc motorcycle which is ideal for rough terrain. a world-class 4-stroke 100 cc motorcycle with the revolutionary VT-i Engines for bestin-class mileage. 4-stroke 110 cc motorcycles.Many firsts of TVS Motors India’s first two seater 50 cc Moped TVS 50. TVS Scooty in June 1994. India’s first fully indigenously designed and manufactured motorcycle. 4 stroke motorcycles in April 2000. Launched TVS Star in Sept 2004. introduce 100cc Indo-Japanese (sub-100 cc Launched India's first indigenous Scooterette variomatic scooters). launched in August 1980. Launched TVS Victor. Introduced India's first catalytic converter enabled motorcycle. the 110cc Shogun in Dec 1996. First Indian Company to motorcycles in Sept 1984.tvsmotors. Launched India's first 5-speed motorcycle.

Its other products include large number of automotive accessories as well as Special Purpose Machines. The company has since its 50th year embarked on a share buyback pursuant to its allowance by the Government. Manufacture of special purpose machines. which was till then being imported. FIPs.Motors Industry Company Limited (MICO) MICO was incorporated in 1951 as a subsidiary of Rober Bosch. The Company has continuously modernized and upgraded product range. Spark Plugs segments and also in the Electric Power Tools segment.5% subsidiary of Robert Bosch. hydraulic products and auto Electricals including spark plugs. hydraulic and pneumatic equipment etc in 1989-90. Gear Pumps for tractor applications and Packaging Machines. Robert Bosch. In 1969. Robert Bosch’s other business interests include consumer goods. Manoj Banshilal Pachouri 46 ICFAI Business School . the Mysore Branch of the Central Bank of India Ltd. MICO manufactures nozzles & nozzle holders. a global leader in the field of auto components. machine tools accessories etc began in 1987. has presence in more than 130 countries. MICO embarked on manufacture of starter motors. which was later shifted to Bangalore in 1953. offered for sale 22000 shares of the Company to the public at a premium of Rs70 per share. Parent company MICO is a 60. Auto-Electricals. Industrial Equipment. Germany. communication technology and capital goods. Electric Power Tools. Blaupunkt Car Audio Systems. with its registered office at Madras. In 1986 it began manufacture of mini spark plug (extension of its spark plugs range) for motor cycles. MICO has strong presence in the Indian automotive components business with a virtual monopoly in the Diesel Fuel Injection Equipment. alternators.

innovation and keep customer satisfied. one at Nashik for nozzles and nozzle holders.6 bn. Subsidiaries MICO has two 100% subsidiaries. The Nashik plant achieved new milestone in producing the 50 millionth nozzle holder assemblies.micoweb.5 bn. The Bangalore plant achieved international quality levels in Single Cylinder Pumps.9 bn in Q1 2001 to Rs 3.Quality. The operating profit declined by 20% from Rs 745 mn to Rs 594 mn in Q1 2002. company’s total sales decreased by 8%.MICO has adopted the Bosch guiding principle of BeQIK. Net profit declined to Rs 257 mn in Q1 2002 from Rs 269 mn in Q1 2001. another at Bangalore for FIPs and hydraulic products and the third at Naganathapuram for auto Electricals including spark plugs. Other income increased by 23% from Rs71 mn in Q1 2001 to Rs87 mn. The company also has its own vocational training centers at Bangalore and Nashik imparting training in the state of the art technology to its workforce. Sources: http://www.micobosch. The company plans to continue innovating by designing and developing diesel fuel injection systems taking cognizance of fuel consumption. innovation and continuous improvement to enhance customer satisfaction. Company's operating profit was at Rs2. from Rs3.com/ Manoj Banshilal Pachouri 47 ICFAI Business School . Plant locations MICO has 3 plants. emission and greater safety of the end users.bosch.com/ http://www. In F12/01. MICO's net sales were at Rs 14.in. The BeQIK philosophy has helped the company in achieving world-class quality.5bn and net profit was Rs 817mn for F12/01. Motor Industries Software Ltd and Motor Industries Trading Private Ltd. The company has over 4000 sales and service outlets countrywide. In Q1 2002.

mtrs of floor tiles per day. Philippines. It has two plants. patterns and shades. Both plants are ISO 9001-2000 & 14001 certified. which is environment friendly and energy efficient.com/ Manoj Banshilal Pachouri 48 ICFAI Business School . It was established with the objective to manufacture world class ceramic glazed floor and wall tiles for domestic and international markets.Bell ceramics Bell Ceramics was established in 1985. The second plant located at Hoskote (Bangalore).000 sq. clearing & forwarding agents. Kenya and many more Awards and achievements: Felicitated by many awards including award from President of India for “Excellent Export Performance.000 sq.000 sq. New Zealand. dealers and retailers which are nationally connected through world class ERP software. It has wide spread distribution network. sizes. mt/ per day which manufacture floor tiles and wall tiles in wide range of products. Bell has tie ups with many international players for tiles manufacturing technology. Singapore. Western India. of Monoporossa Wall tiles & Floor tiles.bellceramics. Sultanate of Oman. Bangladesh. Qatar. has production capacity of 10. research and development. Kuwait. Manufacturing at plants is according to COMITEE EUROPEAN DE NORMALISATION (CEN). strategically located near major Indian markets with production capacity of 30. comprising depots. Saudi Arabia. South Africa. UAE. The plant makes use of the world-renowned multi-line dry process technology. The plant located at Dora (near Baroda) in Gujarat. Export Markets: Australia. with Italian collaboration.” Sources: http://www. mtrs per day. Mauritius. Southern India. has an installed capacity of 20. Bahrain.

a Bharti enterprise. The company has been in the forefront of growing the open retail market by providing feature-rich and world-class telephone products at affordable prices. In 1985.Bharti Teletech Bharti Teletech . Peru. Bharti Teletech currently exports to 30 countries in five continents.1 in home and office telephony worldwide) for marketing of GE telephones in India and neighboring countries as well as exports. An in-house Centre for Excellence with industrial and engineering design capability and equipped with facility for product reliability and life tests ensures a quality standard that compares with the best internationally. the company’s manufacturing operations are spread across ISO-9000 certified plants in Mapusa (Goa) and Ludhiana (Punjab) with an installed capacity of 6 mn telephone units annually upgradable to 10 mn units. feature-rich and cordless telephone categories. Beetel commands a market share of over 40% in the retail market. Bharti plans to double its exports in 05-06 over last year. Its list of credits also includes a contract with France telecom for supplies of our products for their worldwide requirement as well as supplies to Telefonica. Bharti Teletech has a tie-up with Atlinks (No. Bharti Teletech entered into a technical collaboration with Siemens AG. is India’s leading telephone instrument manufacturing company and one of the largest in the globe. comprising of over 40 models spanning the basic. under the Beetel brand. Established in 1985. the German technological giant and set up a plant in Ludhiana to manufacture telephones. Bharti Teletech produces a comprehensive basket of customer premise equipments. including the PTT markets. 95% in the PSP business and 60% in the tender market. Both are focus areas for the company Manoj Banshilal Pachouri 49 ICFAI Business School . The new initiatives of the company under the ‘Beetel’ brand include Broadband Products and Set Top Box – a hi-growth market in India.

Beetel manufactured phones for 'Sprint'. things and information you need. Motorola had sales of US $31. And in a short span of time. Sources: http://www. In your home. About Motorola Motorola is a Fortune 100 global communications leader that provides seamless mobility products and solutions across broadband. The first telephone instrument to get ISO accreditations. faster. one of the largest telephone manufacturers across the globe. anywhere. Beetel was already the market leader. India's first EPBT phone. Cornering a third of the Indian market. A brand present in every second Indian home. anytime. in 1993-94. embedded systems and wireless networks. seamless mobility means you can reach the people.bharti. cost-effective and flexible communication.3 billion in 2004.com/ Manoj Banshilal Pachouri 50 ICFAI Business School . the only Indian telephone company to be present in 30 countries mapping 5 continents.In 1991. Seamless mobility harnesses the power of technology convergence and enables smarter. the first to cross the 10 million unit mark and thereafter 20 million mark.motorola. workplace and all spaces in between. Beetel became 'India's Favorite Phone'. auto.com/ http://www. at Gurgaon and Ludhiana. came ISO 9001-2000 accreditations for the manufacturing units . Shortly after. Success came on both fronts and fast. the American telecom mammoth.by this time two in numbers.

opaque. grills. MRF manufactures specialty coatings for wide range of applications. tubes. tread rubber and precured treads. fiberglass or steel cords are arranged perpendicular to the circumference. Tyres are basically of two types . textiles. plastics. moisture and domestic spills. abrasion. bad weather and ultra-violet radiation and are virtually maintenance free. nylon or rayon tyre cords are arranged diagonally across. grills and outdoor metal structures. MRF Woodcoat: MRF Woodcoat is a lasting surface finish for application on any kind of wood. metal furniture. They are long lasting and have lower incidence of flats. It is also extensively used in chemical plants. PAINT & SPECIALITY COATINGS MRF Paints is division of MRF which deals in paint and specialty coatings. chemicals. extensively in the packaging industry.cross-ply and radial. that offers It is used Manoj Banshilal Pachouri 51 ICFAI Business School . vinyl. In cross-ply tyres. The revolutionary 100% polyurethane finishes are available in formulations for application to metal.MRF Ltd MRF manufactures automobile tyres. It is used extensively in to paint machinery. metallic and frosted finishes. wood. polyester. corrosion. bus bodies. ceramics and glass. They guard against abrasion. nylon. The coatings have been developed for color and gloss retention. MRF Glasscoat: MRF Glasscoat is glass coating transparent. In radial tyres. strong adhesion and durability. Radial technology is an improvement over cross ply and radial tyres are priced at (of 25-30%) premium. Some of products from MRF Paints are: MRF Metalcoat: MRF Metalcoat is the ideal surface finish for any metal. paper. protecting it against the wearing effects of the weather.

wood. ceramics and paper. A catalyst in vapor form accelerates the curing of paints and coatings and eliminates the need for temperature baking of industrial paint finishes. thereby reducing the labor of frequent polishing. chemicals and ultraviolet radiation. plastics.mrf. corrosion. MRF Brasscoat: This clear coating for brass items tarnishing. It offers high resistance to abrasion.MRF Vapocure: MRF Vapocure is used in surface coatings for wide range of applications of manufactured items such as metals. prevents MRF Autocoat: MRF Autocoat is a 100% polyurethane car finish that adds beauty and life to your car.com/ Manoj Banshilal Pachouri 52 ICFAI Business School . Source: http://www. glass.

PROCESS ANALYSIS Processes and Organization Manoj Banshilal Pachouri 53 ICFAI Business School .

Industry specific Journals. Sources of Data Collection Primary Data: Primary data (or fresh data) was collected by me from Fairdeal’s staff and manager through person interaction. order taking. Secondary Data: Secondary data (or published data) was collected from Company documents. For instance. managers and store keepers. as a clearing & forwarding agent. Manoj Banshilal Pachouri 54 ICFAI Business School .Processes and the Organization This phase kicked off with understanding the processes of organization. I also used to observe processes and activities to collect data. order punching. accept orders. Business magazines. I started interacting with Fairdeal’s staff. Data for ABC Analysis was collected from companies’ individual ERP Modules and Inbound & Outbound Registers. it was a challenge to study the processes of these companies by framing them in a common frame. ICFAI Business School’s study materials and from other variety of sources. I could punch data. Articles. I collected storing material information by tracking Titan watches in Titan store which are stored code wise. To get a better insight of activities. It was important to understand the working culture and environment of the company to understand its processes better. I participated in Goods receiving. dispatch orders and scan barcode serial numbers of Motorola mobile sets in Bharti Teletech. Since different industries and different companies have their own rules and regulations of operations. Internet. Fairdeal. handles more than twelve companies in various industries. physical verification and many other processes myself.

Organization Structure of Fairdeal Figure 3: Organization Structure of Fairdeal Manoj Banshilal Pachouri 55 ICFAI Business School .

g. Remuneration as service provider a. Fixed charges E. b. loading/ unloading 3.g. Rent based on square feet of area (4. Fixed amount – Titan Volume or tonnage based Units per piece Manoj Banshilal Pachouri 56 ICFAI Business School .I started with basic questions like ‘why warehousing and third party logistics for that reason is important at all’? Some of reasons that came forward in subsequent discussions are given below. Stationary.: Labor charges. Remuneration claimed by CFA There are three components of charges claimed by CFA: 1. c. freight.: Hardware installation charges. 2.5 – 5 Rs per square feet) occupied by the company. Variable charges E. with multiple users Recovery from failures Advantages of a warehouse: Reduces redundancy Reduces inconsistency Sharing of data becomes possible Enables security restrictions Allows data independent applications. The reasons why a warehouse is required are: Have all the data in one place Easy storage Fast retrieval Simple to change information Security esp.

weighted in the warehouse to check uniformity of cartons. If weight doesn’t match. Sonata.00 5.996. order accepting on behalf of principal. stock maintenance. Aashish Ms. Ms. Hemant http://trswamd/servlet/til. BlueDart and Unifreight. pay sales tax and Octoroi etc.trs. handling goods returns and unsalable material. storing. Anal. cross-docking. carton can be opened in presence of courier boy itself. Manoj Banshilal Pachouri 57 ICFAI Business School . Komal Ooty. dispatching. Sonata watches Tomy Hillfigure and Fastrack eyegear Ludhiyana. handling warranty claims. Noida.733 211 (Includes Tanishq. TITAN Watches Process Owner Website Store Incharge Computer operations Factory location Company Divisions Other Brands distributed Billing points Quantity handled Value Transactions No of dealers Mr. Fastrack and Hillfigure) Watches come from Ooty factory through courier services mainly Gati.350.146 660. reverse logistics etc. Here is a brief overview of processes being carried out for each principal company handled by Fairdeal. collecting cash. and Hosur Tanishq jewellery.Company Wise Processes Fairdeal group is carrying out Supply Chain operations of more than twelve companies valued at Rs 3000 Crores. Dehradun. re-packing. transporting. re-labeling.InvDocPrn/ Mr. Goa.watches. Delhi and Bangalore 366. These operations consist of goods receiving. Carton is checked for any physical damage and pilferage.

Manoj Banshilal Pachouri 58 ICFAI Business School . Note: For paired watches case code is 6 or 8 digit number. 99999999xx99x Where 9 stands for a digit and x stands for an alphabet First set of digits is either 3 digits or 4 digits and denotes case code followed by two alphabets (First alphabet for case type and second for strap type) and then two digit dial code. Order Taking: Orders are taken by Titan salespersons or directly placed at Shiromani office by dealers and then bill comes to warehouse for dispatching watches directly to dealers. This packing slip is validated against Stock Transfer Memo in which number of pieces and price of each watch is given along with trade discount and sales tax. 9999xx99x or. Alphabets may be: Y: Yellow (Gold Plated) N: Neutral G: Gold (18 caret) M: Metal S: Steel P: Plastic L: Leather B: Bi-Metal (Gold Plated and Steel) For example: 1233YM09K code of a particular watch means: 1233 is watch case code YM means watch is Yellow case (gold plated) and Metallic strap. 09 is code for dial type K means that the strap of the watch is brown. Last alphabet in titan watch might be K which shows that leather strap is brown.Carton contains packing slip containing number of pieces and codes. 999999xx99x or. Coding system of watches: 999xx99x or.

FIFO is violated. Purchasing Cycle in Titan: Salesperson goes to dealer Dealer fills order form to purchase watches Salesperson gives order form at Shiromani office Bill is raised at Shiromani office and dispatching order along with bill sent to warehouse Material dispatched from warehouse directly to dealers Recommendations for Titan: • Billing is done at city office and dispatching is done at warehouse which increases cycle time and wait time. Table 4: Some examples of Titan watches Code 1348BM01 1044YM01 1184SL01 19262926YM02 Price INR (As on 21st Feb 2006) 5995/6750/6895/7500/- Storing Goods: Watches are stored in the warehouse in numeric order of Case Codes. Billing and dispatching should be done at the same place. Barcode reader may be useful to track watches in warehouse Billing can also be done through barcodes • • Manoj Banshilal Pachouri 59 ICFAI Business School .Goods Receiving: Titan and sonata comes in 1800 models and variants. stacking is used in which new watches are placed behind old watches. For example watches with codes 1044YM01 would be placed in racks before watches with codes 1348BM01 To maintain FIFO. If new watches come in front.

If order placed via phone. order has to be punched into SDNet manually by warehouse personnel’s. Sunil Patel Mr. Set Top Boxes Motorola mobile sets 146.29 1. J2EE.bhartiteletech.888 211. Vinod Mr. Inet crystal clear for reporting Beetel telephone instruments. Goa. Manoj Banshilal Pachouri 60 ICFAI Business School . Purchasing order cycle for Bharti: Dealer Punches order or Sales person collects orders from dealers Order accepted by Carrying and forwarding agent (warehouse) Accepted order verified by regional sales officer at Mumbai Once approved. Raman SDNet (Sales and Distribution Network) [http://www.com Mr.743.538. Noida. dispatch order placed on SDNet (dispatched order may be partial dispatch or short close in case there is less stock) Enter PIN and IMEI number (for Motorola only) through scanner Print invoice and IMEI details (for Motorola only) FIFO: It was found that no particular method is followed in Bharti Teletech to ascertain FIFO.611 9 Order taking: Dealer places order via phone/letter or punches it into SDNet.Bharti Teletech Factory location (Billing points) Company website Process owner Computer operator Store keeper SD Module Languages and software Brands Other Brands distributed and sold Quantity handled Value Transactions No of dealers Ludhiyana. Delhi and Bangalore http://www.beetel-india.jsp.com:9080/ .

For example: if one employee is absent or quits his job. It has been seen that some employees lack courtesy and communication skills. For example: uploading IMEI number using text files was there from beginning but operator at Fairdeal learnt it by trail and error only after one year of his tenure. encouraged and trained to behave courteously with channel partners (Example Area Sales officer and Logistic peoples like truck drivers etc) as well as dealers and Stockists. if not more. IMEI numbers can be scanned in Notepad in the beetel warehouse at the time of receiving mobile phone containers and then this text file can be sent to SDNet terminal for uploading IMEI numbers. New employees will learn better than those who have been working for a long time on single SD network. there should be another employee in Fairdeal who is at least 80% efficient. Training to operators: No formal training is given to SDNet operators. Employees should be motivated. This will ensure smooth operations even in case of absenteeism and job vacancies. Multiple company handing: Employees should be encouraged to learn handling multiple (at least two) companies’ distribution channels like SAP of TATA Tea and SDNet of Bharti. in handling absent employees work. They have learnt it by R&D and trail and error methods. This consumes manpower as well as time in moving the cases. Employees can be allotted to one company’s operations and one secondary companies working can be taught to him at the time of joining. Manoj Banshilal Pachouri 61 ICFAI Business School .Recommendations for Bharti Teletech: All Motorola cases have to be brought to SDNet terminal to scan their IMEI numbers.

Vinod Mr. BsApp Software. uses ASP. Software used: 1. 3. Amara raja E-application (http://localhost/bs/. 2.560 112.98 4. Pravin Mr. Pune.Amara raja Batteries Factory location Corporate office Company website Process owner Computer operator Store keeper Brands Stock transfer from Quantity handled Value Transactions No of dealers Tirupati Chennai http://www. Amara raja e-ARIMS (VB and crystal report. Manoj Banshilal Pachouri 62 ICFAI Business School . local software without internet support).136 8 Jaipur.com Mr. Ghaziabad.NET application (E-application) 5. Delhi 58. integrated with . Warehouse terminal data is synchronized with company data via dial up virtual private network (VPN). RKM (old).900. Indore.960. Shabbir Amaron batteries Bhiwandi.net and web services) 4. Bangalore.amararaja.

type of battery. For dispatching IBDs. Transporters: Indo Arya Central Transport Ltd. TCI. Gandhigram branch office which is then forwarded to warehouse for dispatching via telephone. transporters handover packing slips to store Incharge which contain serial number of batteries. prasanna cargo (from Pune). AS Transport. embossing. barcode and plastic wrapping before storing them in warehouse.. Shivraj Roadlines (from Pune). Patel roadways (from Bhiwandi). After receiving material. Sai transport (from Bhiwandi) Goods Receiving: Once batteries arrives the warehouse. Invoice cum delivery challan is raised by branch office. Receiving Orders: Dealers place order at Premium House. upload receiving status on E-application and a mail is also sent to Chennai and Mumbai SCMs. IBD: Industrial Battery Division IBDs are used for Invertors and UPS systems. Manoj Banshilal Pachouri 63 ICFAI Business School . Cycle Count: Book stock and physical stock is validated daily morning. Batteries are then physically checked for damage. approval from Mumbai is required. Movement of batteries is based on serial numbers basically.Data Synchronization: Connect Internet connection Symantac Enterprise VPN client connects to company data for synchronization connect to VPN open BsApp press “synchronize data” button System uploads and downloads data to and from central server and number of records uploaded and downloaded is displayed. 4 Volt cells are used for Idea and Hutch towers.

This method resembles Kanban Japanese practice. Manoj Banshilal Pachouri ICFAI Business School 64 . sends battery for replacement to C&FA. Labels are stuck to batteries of one lot containing receiving date and quantity with serial numbers. feature charts. Reporting: Weekly report is sent to branch office every Thursday. fly up stand etc. These reports are generated dealer wise which are then added separately code wise and punched into Excel sheet. Reverse Logistics: Delivery challan or warranty replacement (3 copies – yellow. Batteries of previous lots are dispatched first. For FIFO: Batteries come in lots. Handling Warranty Claims: In case of warranty claim.POP (Product of Promotions): Advertising material is also dispatched from warehouse against instructions from branch office. green and white warranty sheets) are prepared out of which two copies are sent to customer (one of which comes back with signature) and one copy remains with Fairdeal. Hoardings. Free placement: < 12 months Prorata replacement: > 12 Months but less than 38 Months (Price decided based on chart) Regular: > 48 Months Amara raja warranty claim cycle: Service engineer checks battery and advance intimation Service engineer validates document and battery Battery comes to warehouse with delivery challan Advance intimation received after battery and delivery challan is received New battery with delivery challan sent to dealer (if stock available) [In case of free replacement and prorate replacement] Sign on Invoice and delivery challan received from dealers. Weekly stock report has to be made code wise which is taken from reports generated in BsApp. service engineer checks battery at dealer’s place and if satisfied. T-shirts. caps.

weight noted. permission taken from SCM and then handed over to Ganapati Metals. Indore who is All India contractor for purchasing battery scraps of Amara raja. Serial number is destroyed to avoid re-claims and a hole is made into battery. Company has provided with a charger which can charge 32 batteries at one time. Manoj Banshilal Pachouri 65 ICFAI Business School . DD is then sent to Head Office in the name of Amara Raja.Handling Scrap Batteries: Scrap batteries (returned in free and prorata replacements) are stored in scrap warehouse. Notes: • Battery must be charged every 40 days even in warehouse. OEM battery is of white color Lead price is Rs 33/. Cordless scanner would eliminate physical checking of serial numbers and then punching them into terminal.per kg. (As in Feb 2006) Total Transaction: 6789 batteries sold in Jan 06 (Including prorata) • • • Recommendations for Amara Raja: • • Cordless scanner might be useful for scanning barcodes of batteries and in stock transfers also. Serial number is noted.

Potato Chips 67.com Mr. batch number.xls format and attached to email to McFills Company. Orders from dealers are obtained by phone (sales officer) or dealer in writing with DD.003. Ahmedabad http://www. This material is then sent back to McFills factory. Material comes next day with Transporters LR (Lorry Receipt) and cash memo. FIFO: stack card is labeled to boxes containing manufacturing date.mcfills. Bharat Mr. Hemant Thakkar Mr. damaged packs. Orders are then punched into data entry module of FAS. bill is printed and material is dispatched by handing over material to transporter with printed bill.471. Material comes from Ahmedabad factory in medium sized trucks. material with earlier manufacturing date is dispatched earlier. Stock transfer is not done in McFills division of Fairdeal till date. McFills are using 2500 sq ft of space in the warehouse (As in Feb 2006). It is verified for pilferages and stored in warehouse.764 20.McFills Foods Factory location Company website Process owner Computer operator Store keeper Software used Products Quantity handled Value Transactions No of dealers Sharkhej. Non.33 1233 129 Indent form is filled in . Manoj Banshilal Pachouri ICFAI Business School 66 .salable product like air-leaked packs. Bharat DOS based FAS (financial Accounting system) Snacks. expired packs etc are brought back to warehouse along with written approval of sales officer and party’s letter containing material details from dealers after getting approval from sales manager. Wafers. price code etc.

• • Manoj Banshilal Pachouri 67 ICFAI Business School . This is a bottleneck as a lot of time is consumed in maintaining non-moving and unsalable material. This activity can be annulled. Though transaction volume is comparatively lower it is creating problems for customers as computer operator is not available when he is in store. Single person is handling computer operations as well as store for McFills.Recommendations for McFills: • Indent form preparing is responsibility of branch manager and not of CFA personnel. Quantity of unsalable material returned from dealers is very large compared to other companies.

cassette evaporating unit Mini magic (made in China) 14. receipt is given to transporter and received details are punched into SAP module. Targets are decided in MBRM (Monthly Business Review meeting of Voltas) held for area sales managers.66 5.130. Mr. Dharmesh is intimated. defreezer (for ice-creams.168. Khanpur Branch Ahmedabad gives orders to Head office. Amrit SAP R/3 Refrigerator. Dharmesh joshi. Hyderabad http://192. It uses lotus notes. Address of Fairdeal is checked in documents.Voltas Factory location Company website Dadar. Mr. Fairdeal comes to know only when goods come to warehouse.385. vesicular (Glassed door for storing cold drinks). window and split AC. Saurabh Mashruwala Ms Shreedevi srinivasan Mr.929 15 Process owner Computer operator F & C (Finance & Control) Incharge Store keeper Software used Products Spare parts Quantity handled Value Transactions No of dealers Mr. Receiving Goods: When truck comes to warehouse. water cooler (Mfg in Hyderabad) and mini magic water dispenser (made in china).9/ private website for mails and communication with C & FA and dealers.730. Saurabh Mashruwala Mr. Manoj Banshilal Pachouri 68 ICFAI Business School . milk etc). Logistics Incharge Voltas. material is unloaded.435 177.

Select one number and click save button which will generate Invoice number.g. Schedule line Message tick is to be removed from SAP module only then outbound of material is permitted. VL 01 N: Create outbound delivery with order reference number Shipping point: 259 (for Fairdeal) Order number: from VA 03 Module GR/ GI Slip: vehicle number Bill of land: Collecting mode e. Operating cordless scanner: VDS -> goods received -> scan barcode from Voltas products Mr. Manoj Banshilal Pachouri ICFAI Business School 69 . Voltas SAP Module: VL 10 C: Sales orders Items (for Pending orders and current orders punched by dealers) [Only orders approved by F&C are displayed in this module.outbound delivery number is generated in status bar which comes in VF 01 VF 01: Create billing document All outbound delivery numbers are displayed here. Dharmesh is intimated again so that he can punch orders of dealers into SAP module. Cordless Barcode scanner is imported from Singapore.SPT 1800 communication software (written in VB) is used for goods received and Barcode scanning. orders not approved by local F&C go into ‘Escalated orders’] VA 03: Display Sales Order (displays sales order party name wise with dispatch address and order number) This order number is noted down manually into long book. transporter etc Goto Goto Goto Header Header overview Loading options Number of packages Post Goods Issue (PGI) .

/N MIGO/ GR: Goods received outbound delivery /N: for switching transactions Delivery note: Invoice ID Bill of landing: LR (Lorry receipt) number Header text: transporter name Tab panes in page: Material. VA 03 choose Environment changes execute [click watch icon] - Manoj Banshilal Pachouri 70 ICFAI Business School .Inbound procedure: Transporter gives invoice to warehouse from which delivery number is putted in SAP module to get all details and all serial numbers.e. To prints bills of specified invoice numbers. Orders manually noted down in long book from VL 10C i. where. sales order items with order number. serial numbers Click check box named ‘Item OK’ and click post button. After material is dispatched received receipt is collected back. VF 31: To print Invoice Tick invoice lists and lists from [Inv no] to [Inv no]. Outbound Process: Invoice or bill is given to transporter who dispatches the material. Quantity. Message: Material document number 9999 posted is displayed To get time any order was approved: Follow the following procedure in SAP R/3 application to get the time when any order was approved.

Dadar material is not required to be scanned as delivery number can be used in SAP module to get all serial numbers. Gokul have agreement with VOLTAS to supply their sticker putted products. Recommendations for Voltas: • Voltas trucks have to wait for unloading material in absence of required number of labors.6 & 0. Pepsi.8 ton split ACs imported from china. Manoj Banshilal Pachouri 71 ICFAI Business School .6 ton window AC and 0.Notes: • • • • 0. There should be preplanned arrangement of labors and storing space to avoid wait time. Inwards from Hyderabad have to be done using scanner as SAP is not implemented there. Amul. Vadilal. Training for SAP module is given at Mumbai for 3 days.

1 copy with Fairdeal. 1 copy with MICO branch office and 1 copy with transporter are maintained. Engine oils.926 7 • • • • Material comes through courier/ Transport Material is stored at primary as well as secondary locations. Option 9) DC (Delivery Challan) is then printed by warehouse people. Bangalore and Nepal http://www. Pick slip is then validated against IN4VANCFA software module (Menu 1. Secundarabad. LR. filters.Rally for AS/ 400 Automobile spare parts.mico.000. Padali branch office. Pramod IN4VANCFA . Mr. gate pass are made in triplet. Hemant Mr. Overhauling kits. Pune.com Mr.00 31. Automobile spare parts 4. Bhavasar is notified MAN (Metropolitan Area Network) is being used to print pick slips by branch office at Fairdeal warehouse. DC. Chennai.072.918.625 531.MICO Factory location Company website Process owner Computer operator Store Incharge Store keeper Software used Products Spare parts Quantity handled Value Transactions No of dealers Nashik. Salim Mr. Batteries. • • • • Manoj Banshilal Pachouri 72 ICFAI Business School . Rajesh Mr. Spark plugs.

FIFO: Colored codes with month number are labeled to bulk items. Loose material (less quantity) Recommendations for MICO: Rally for AS/ 400 Software used in MICO is very old and due to lack of proper maintenance speed of system is very slow. It should be replaced with some advanced software like SAP R/3. Manoj Banshilal Pachouri 73 ICFAI Business School . Computer operator has to wait for a long time after entering a command.

If scratches or damages are found. Narendra Mr.TVS Motors Factory location Company website Process owner Computer operator Store keeper Software used Brands Spare parts Quantity handled Value Transactions No of dealers Hosur. TVS Star TVS bikes spare parts 46. Battery.in/ Mr. Tamilnadu and Mysore http://www. Mitesh Shah Mr. Tool box and other accessories.tvsmotor.668 1. Trucks come to warehouse from factory location. These numbers are used to prepare bill. Manoj Banshilal Pachouri 74 ICFAI Business School . At the time of unloading.co.532. bikes are stored in scrap warehouse. Orders are taken by branch office and conveyed to computer operator of Fairdeal via telephone.82 2. trucks are unloaded. Store keepers get confused between digits 8 & 3 and 0 & 8. After inspection bikes are stored brand wise and lorry number is noted down on the seats of bikes.464. TVS Pep. Rearview mirror. there are problems in noting down serial numbers. After verifying documents. Computer operator then validates it against SAP R/3 by entering order number. Due to scratches on barcode labels or lack of proper lights.057 34 Operations in TVS Motor are purely clearing & forwarding. TVS Apache. It is also checked for any physical damage or scratches. Store keeper then goes to warehouse and writes down serial numbers of ordered brands. bikes are checked for Key.980. TVS Centra. Mohan SAP R/3 TVS Victor.

Bill has to be made in Excel sheet. Physical stock sometimes does not tally with book value. This will help Fairdeal in arranging for bikes space and avoid parallel unloading. In case of cross-dispatching. TVS should ask SAP R/3 to provide them with integrating software which can transfer data to and from cordless barcode scanner and SAP R/3 module.FIFO: Manufacturing weak number is present on number plate of bikes with Engine numbers and frame numbers. Transporters should be encouraged to intimate Fairdeal in advance about their arrival.e. one for SAP R/3 operations and other for assistant works. These computers should be connected to each other through network connection. Notes: • • • 5000 bikes dispatched per month all over Gujarat. bikes billed for one dealer are dispatched to other dealers. i. Some times there is error of Cross-Dispatching. As of now. Recommendations to TVS: • TVS division has two computers. • • • Manoj Banshilal Pachouri 75 ICFAI Business School . data has to be transferred using Floppy disks from one machine to another. This will reduce human errors as well as increase efficiency of receiving and dispatching also. This error occurs due to labor picking wrong bikes or error in noting down serial numbers. At present bikes received first are dispatched first but this rule is not followed strictly. Cordless barcode scanner can be used to scan serial numbers instead of doing it manually.

843. 397X397 mm and 400X400 mm categories. If cheques of dealer are not present. Data in MFG Pro software is uploaded by emailing Microsoft Excel (. Wall tiles are manufactured at Dora and Hoskote plant manufactures floor tiles only.com] Process owner Computer operator Software used Products Quantity handled (Sq mts) Value (INR) Transactions No of dealers Mr.464 100 Bell ceramics has tiles in 200X300 mm.xls) sheets.or less. no order will be made.96 4. invoice is printed and material is dispatched with gate pass and LR copies.93 47.bellceramics. damage is claimed from transporter.Bell Ceramics Factory location Company website Branch Manager Dora near Bangalore Baroda. Ramesh Desai [Ahmedabad@bellceramic.127.com/ Mr. Order is taken on phone by Fairdeal. dealers have to keep pre-signed cheques with depot. Tiles are checked for physical damages and If damages are up to Rs 4000/.426. 300X300 mm. At present. Hemant Thakkar MFG Pro wall and floor tiles 250. Manoj Banshilal Pachouri 76 ICFAI Business School . If cheques are present. else it is claimed from insurance company. Hemant Thakkar Mr. Hoskote near http//www.

Recommendations for Bell Ceramics: All orders in bell ceramics are placed either via telephone or written order is sent to depot. Further. Fairdeal should negotiate with Bell management to provide them with better infrastructure to operate its activities better. There is at least 2% to 3% variation in shade for every batch change. Ramesh Desai works from Fairdeal premises itself. This increases Fairdeal’s work as orders have to be punched manually by Fairdeal staff. Manoj Banshilal Pachouri 77 ICFAI Business School .Notes: • Tile Shades vary every batch. this company does not have any branch office in Gujarat and Area Sales Manager Mr.

Gandhinagar. Maniyar Mr. Aashish Noida 502.93 2.368. IMS and Bill Printing Paint products and speciality coatings 33.500.000 10. Himanshu P. Carton is checked at time of receiving and stored at ground floor itself from where it is dispatched to Idea Cellular.396. Tushar MS Dos based InvMenu.599. Aashish Mr.3 8.072.IM Technologies Process Owner Store Incharge Factory location Quantity handled Value (INR) Transactions No of dealers Mr. Vinod Mr. MRF Paints Factory location Head Office Branch Manager Process owner Computer operator Software used Products Quantity handled Value (INR) Transactions No of dealers Chennai Mumbai Mr.00 19 1 SIM cards come from Noida (imported from abroad) through courier.605 65 Manoj Banshilal Pachouri 78 ICFAI Business School .

Notes: RCB Menu: Software for taking payment from party SRCN: Expired material coming back to depot IBTA: Stock transfer (Inter depot) DSO: Direct Sales Order IMS: Inventory Management System Recommendations to MRF: • MRF paint is using very primitive softwares and need immediate attention towards this field. Manoj Banshilal Pachouri 79 ICFAI Business School . Its softwares are almost obsolete and many of its modules are either out of date or not upgraded.

Fairdeal has eight security guards. In time. loading or unloading. Party name (transporter or dealer’s name). Manoj Banshilal Pachouri 80 ICFAI Business School .Security at Fairdeal Distribution Services Pvt. security guard’s sign At Main warehouse. • • • • These company wise processes study in this phase will make the basis for further research in next phases. Godown keeper and truck driver and signed by all three also. Ram Prakash Singh Kushwah • • Material is loaded in presence of security guard. Gate pass is checked for quantity (short or excess both) and validated against physical goods at the time of dispatching at main gate. ABC Analysis and AS-IS Analysis phases. Inward and outward registers are maintained company wise and day wise also. driver’s name. Ltd Process Owner: Mr. Truck daily register records vehicle number. Staffs register tracks In and Out time of employees. of the project. Out time.

ABC ANALYSIS Value Wise and Quantity Wise Manoj Banshilal Pachouri 81 ICFAI Business School .

did not have any modules for sales figures in which case help of management was taken to provide the relevant data. This is most valuable category and most attention should be given to this category. items are classified into three categories which are as follows: Category A: This category consists of 10% of items by Units of Measure (UOM) i. inventory managers can focus on increasing those inventory SKUs with the greatest potential positive return for the organization. Some software packages. ABC Analysis for client companies would be done value wise and quantity wise to get a better picture of companies’ operations as a company which constitutes major part in terms of value might be dealing in precious items like jewellery but it might not have large volume. Data Collection Data for all companies was collected either from their ERP applications or I had to search the data from reimbursement registers.Definition of ABC Analysis ABC Analysis: ABC Analysis is an inventory management tool based on the tenets of Pareto Analysis. This is least valuable category and least profitable as well. Category B: This category consists of 20% of items by Units of Measure (UOM) and 20% by value. B or C groups to get the information about which companies constitute the major part in Fairdeal’s turnover. outbound registers.e. In this analysis. With this information. quantity and 70% by value. like Rally for AS/400 in MICO. inbound registers. Category C: This category consists of 70% of items by Units of Measure (UOM) and 10% by value. freight claim registers etc. In this phase. operations of all client companies have to be categorized in A. invoices. It categorizes inventory by its highest value and greatest volume. This category items are less profitable than category A items but more profitable than category C items. Manoj Banshilal Pachouri 82 ICFAI Business School .

70 8.597.368.93 TVS Motor Data TVS Motors Value (INR) Total 1.84 777.00 16.11 614.82 BPL Techno Vision Data BPL Sanyo AUDIO Product DVD 124A PICNIC SANGEETH A3 SPORTY RLF 650 RED RLF 750 BLUE RLT 210 D YELLOW 7100 P (SS) 7300 P (SS) TOTAL Value 575.710.017.78 LANTERN GAS TABLE Manoj Banshilal Pachouri 83 ICFAI Business School .182.00 0.127.Value Wise ABC Analysis Note: All values are in INR (Indian Rupees) MRF Data Value Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05 Jan-06 Feb-06 Mar-06 Total 534.00 91.01 730.07 533.532.88 791.70 978.394.00 1.00 2.48 613.350.489.00 69.04 707.799.114.464.556.227.279.980.640.141.00 35.082.098.78 217.498.262.249.632.29 628.41 725.40 734.00 10.599.363.

00 Sonata 118.00 Amara Raja Data Amara Raja Value (INR) Total 112.96 McFills Data McFills Value (INR) Total 20.98 Manoj Banshilal Pachouri 84 ICFAI Business School .127.00 Value (INR) Value (INR) PLAIN JEWELLERY WITH STONES 29.653.00 TANISHQ 248.350.003.789.31 Bell Ceramics Data Bell Ceramics Value (INR) Total 47.000.00 Tommy Hilfiger 9.850.286.492.780.485.00 Gold Plain UCP Jewellery 4.687.00 TOTAL 248.863.752.00 Tata Tea Data Tata Tea Value (INR) Total 32.214.072.00 SOLITAIRE 150.073.960.00 Gold Studded 66.727.056.220.843.932.800.446.719.500.471.00 Platinum 241.33 IM Technology Data IM Technology Value (INR) Total 10.003.102.624.00 Silver 259.220.076.264.00 Gold Coins 27.00 Fastrack Sunglass 12.Titan Industries Data Titan Value (INR) 271.365.789.996.00 TOTAL 660.900.00 Silver Coins 578.00 Tanishq Jewellery Data Gold Plain 119.

072.33 10.29 Voltas Data Voltas Value (INR) Total 177.072.538.385.00 531.599.98 47.66 Annual sales for the financial year 2005-06 for Gujarat state were tabulated in descending order of their turnovers as follows: Companies in descending order of turnovers Company TVS Motor Titan MICO Bharti Voltas Amara Raja Bell Tata Tea McFills IM Tech MRF Paints BPL Sanyo Value (INR) 1.78 Manoj Banshilal Pachouri 85 ICFAI Business School .003.385.730.730.500.000.743.850.96 32.66 112.000.31 20.464.996.00 211.286.743.82 660.00 8.127.843.538.597.900.350.960.368.072.00 Bharti Teletech Data Bharti Teletech Value (INR) Total 211.017.MICO Data MICO Value (INR) Total 531.980.532.29 177.93 1.471.

072.980.500.464.Value Wise Company TVS Motor Titan MICO Bharti Voltas Amara Raja Bell Tata Tea McFills IM Tech MRF Paints BPL Sanyo TOTAL Value (INR) 1.03%.Table 5: ABC Analysis .843.996.90% 96.00% Category A A B B C C C C C C C C Total of all values was calculated which was used to calculate percentage of total value contributed by each company as follows: Percentage of total value = Turnover of company ---------------------------------Total turnover of companies After this.78% 98.96 32.00% 0.072.26% 0.97% 100.735.368.29 177.960.730.850.00 531.538. Cumulative percentage < 70% => A Category Else if.743.98 47.34% 97.31% 0.03% 100.69% 64.00 211.350. If.03% 87.14% 16.49% 92.45% 5.286.82 660. Manoj Banshilal Pachouri 86 ICFAI Business School .45% 1. These cumulative percentages are used to categorize companies in A.003.33 10.62% 0. cumulative percentage is calculated for companies sorted in descending order of values.41% 3.44% 1.000.78 3.00 8.69% and that of BPL Sanyo is least with 0.41% 99.83% 81.532.93 1.599.900. Cumulative percentage > 70% but < 90% => B Category Else.385.20% 6.66 112.278.127.471.71% 99.017.78% 99. C Category It is evident from table that contribution of TVS motor is largest with 44.00% Cumulative % 44. B and C categories using formula.597.05 % of total value 44.196.69% 20.31 20.

25 506 318 343 416 1400.5 360 Qty 3 1218.5 1218.5 1513 1485 1010.7 918.8 737.3 TVS Motor Data TVS Motors Quantity Total (bikes) 46668 BPL Techno Vision Data BPL Sanyo AUDIO Product DVD 124A PICNIC SANGEETH A3 SPORTY LANTERN RLF 650 RED RLF 750 BLUE RLT 210 D YELLOW GAS TABLE 7100 P (SS) 7300 P (SS) TOTAL Quantity (pcs) 189 60 110 24 230 10 10 11 0 644 Manoj Banshilal Pachouri 87 ICFAI Business School .5 875 813.5 33396.75 1735 1600 847.8 747.5 613.3 935 1531.8 1206.5 1167.5 790.Quantity Wise ABC Analysis MRF Data in Litres Qty 1 Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05 Jan-06 Feb-06 Mar-06 Total 503.5 703 589.8 1145.75 732 611 1183.25 Qty 2 614 456.4 1181.2 1367.

55 Bell Ceramics Data Bell Ceramics Quantity (sq mts) Total 250.440 TOTAL 366.058 Tommy Hilfiger 1.153 Sonata 171.234 Platinum 17 Quantity (pcs) Quantity (pcs) PLAIN JEWELLERY WITH STONES 1.146 Tanishq Jewellery Data Gold Plain 10.000 Amara Raja Data Amara Raja Quantity (pcs) Total 58.650 Silver 84 Silver Coins 4.016 Gold Plain UCP Jewellery 995 SOLITAIRE 19 TOTAL 26.851 Fastrack Sunglass 11.340.Titan Industries Data Titan Quantity (pcs) 155.644 TANISHQ 26.790 Gold Studded 4.764 IM Technology Data IM Technology Quantity (pcs) Total 502.93 McFills Data McFills Quantity (boxes) Total 67.426.635 Gold Coins 4.560 Manoj Banshilal Pachouri 88 ICFAI Business School .440 Tata Tea Data Tata Tea Quantity (Kg) Total 277.

560 46.625 502.146 277.435 Total quantities dispatched for the financial year 2005-06 for Gujarat state were tabulated in descending order of their quantities as follows: Companies in descending order of quantities Company MICO (pcs) IM Tech (cards) Titan (pcs) Tata Tea (kg) Bell (sq.341 250.435 644 Manoj Banshilal Pachouri 89 ICFAI Business School .918.764 58.000 366.396 14.888 67.918.625 Bharti Teletech Data Bharti Teletech Quantity (pcs) Total 146. mts) Bharti (pcs) McFills (boxes) Amara Raja TVS Motor (bikes) MRF Paints (ltr) Voltas (pcs) BPL Sanyo (pcs) Quantity 4.MICO Data MICO Quantity (pcs) Total 4.888 Voltas Data Voltas Quantity (pcs) Total 14.668 33.427 146.

69% 97.70% 0.625 502.01% 100.60% 81.668 33.58% 99.396 14.Table 6: ABC Analysis .11% 86.60% 7.01% 0.764 58.918.75% 2.48% 4.341 250.20% 1. mts) Bharti (pcs) McFills (boxes) Amara Raja TVS Motor (bikes) MRF Paints (ltr) Voltas (pcs) BPL Sanyo (pcs) TOTAL Quantity 4. It is evident from table that contribution of MICO is largest with 73.435 644 6.51% 5.00% Cumulative % 73.888 67.77% 99.15% 3. Manoj Banshilal Pachouri 90 ICFAI Business School .01%.22% 0.00% Category A B B B C C C C C C C C Method for categorizing companies in A. B and C categories is same as that used in aforesaid value wise ABC Analysis.59% 90.70% 98.894 % of total Quantity 73.427 146.99% 100.Quantity Wise Company MICO (pcs) IM Tech (cards) Titan (pcs) Tata Tea (kg) Bell (sq.000 366.560 46.49% 96.682.146 277.6% and that of BPL Sanyo is least with 0.74% 94.27% 99.88% 0.50% 0.

Transactions Wise ABC Analysis MRF Data Transactions Apr-05 May-05 Jun-05 Jul-05 Aug-05 Sep-05 Oct-05 Nov-05 Dec-05 Jan-06 Feb-06 Mar-06 Total 228 241 215 231 222 268 192 224 193 239 185 167 2605 TVS Motor Data TVS Motors Transactions (No) Total 2.057 BPL Techno Vision Data BPL Sanyo AUDIO Product DVD 124A PICNIC SANGEETH A3 SPORTY LANTERN RLF 650 RED RLF 750 BLUE RLT 210 D YELLOW GAS TABLE 7100 P (SS) 7300 P (SS) TOTAL Transactions 22 8 14 3 9 1 1 1 0 59 Manoj Banshilal Pachouri 91 ICFAI Business School .

183 Tata Tea Data Tata Tea Transactions (No) Total 1.806 Bell Ceramics Data Bell Ceramics Transactions (No) Total 4464 McFills Data McFills Transactions (No) Total 67.136 Manoj Banshilal Pachouri 92 ICFAI Business School .764 IM Technology Data IM Technology Transactions (No) Total 19 Amara Raja Data Amara Raja Transactions (No) Total 4.Titan Industries Data Titan Transactions 2.884 Sonata 1.733 Tanishq Jewellery Data Gold Plain Transactions 335 Gold Studded 323 Gold Coins 159 Silver 9 Silver Coins 11 Platinum 13 Transactions PLAIN JEWELLERY WITH STONES 199 Gold Plain UCP Jewellery 128 SOLITAIRE TOTAL 6 1.103 Fastrack Sunglass 357 Tommy Hilfiger 206 TANISHQ 1.183 TOTAL 5.

926 Bharti Teletech Data Bharti Teletech Transactions (No) Total 1611 Voltas Data Voltas Transactions (No) Total 5.929 Total transactions done by company to dispatch aforesaid quantity for the financial year 2005-06 for Gujarat state were tabulated in descending order of their transactions as follows: Companies in descending order of transactions Company MICO Voltas Titan Bell Amara Raja MRF Paints TVS Motor Tata Tea Bharti McFills BPL Sanyo IM Tech Transactions 31.926 5.605 2.733 4.233 59 19 Manoj Banshilal Pachouri 93 ICFAI Business School .611 1.806 1.057 1.929 5.464 4.136 2.MICO Data MICO Transactions (No) Total 31.

806 1.Table 7: ABC Analysis .233 59 19 61.23% 3.85% 9.34% 2. It is evident from table that contribution of MICO is largest with 51.47% 70.62% 2.85% and that of IM Technology is least with 0.75% 88.10% 0. Manoj Banshilal Pachouri 94 ICFAI Business School .00% 0.136 2.93% 2.87% 99.929 5.926 5.00% Cumulative % 51.057 1.63% 9.97% 100.Transaction Wise Company MICO Voltas Titan Bell Amara Raja MRF Paints TVS Motor Tata Tea Bharti McFills BPL Sanyo IM Tech TOTAL No of Transactions 31.25% 97.464 4.72% 4.611 1.79% 78. B and C categories is same as that used in aforesaid value wise ABC Analysis.03% 84.578 % of total Transactions 51.31% 7.32% 95.87% 99.605 2.00% Category A A A B B B C C C C C C Method for categorizing companies in A.98% 92.733 4.25% 6.03% 100.85% 61.03%.

AS-IS ANALYSIS Process Matrices Manoj Banshilal Pachouri 95 ICFAI Business School .

Bharat Kantharia (Faculty Guide). Update goods in transit and current stock modules 13. The material was collected. My Mechanism: After understanding the workings and processes of Fairdeal during Organization and Processes phase. For this. Scan barcode serial numbers 6. Disconnects mean anything that prevents the process from achieving desired results (e. Sharad Jobanputra (Company Guide) and Mr. Intimate shortage claim or damages claim to branch office 8. and presented by me to Mr. Arrange for bitumen sheets or pallets 11. This section is intended to serve as input to the process mapping.Definition of AS-IS Analysis As-Is Analysis phase of BPR is aimed specifically at identifying disconnects within existing business processes and their specified intent. Unload inbound material 9. Physical inspection of inbound material 5. Receiving Goods 3. all the relevant documents are gathered and all the processes and sub-processes studies in previous phase are listed out which are: 1. This phase of project report summarizes the notes. Store material according to companies stacking norms 12. facts and findings of the current business processes at Fairdeal Distribution Services Pvt.g.. Update stock register Manoj Banshilal Pachouri 96 ICFAI Business School . Give acknowledgement to transporter 4. analyzed. Verify goods against Goods In Transit 2. inconsistency between the functions of a process that cause failings of the existing process to achieve its intent) Steps taken to describe the AS-IS process also includes documentation of the sequence in which activities are performed. flowcharting and TO-BE Analysis section. my next objective was to measure all the important processes. Segregate material in brands and shades 10. Ltd. Make shortage-claim or Damages-claim 7.

Short close orders in case of shortage of goods 28. Intimate customers about insufficient cash 26. Print invoice 29. if required 17. Receive warranty returns 38. Generate weekly and monthly reports 41.14. Receive stock transfer requests 21. Claim Octoroi claims from company 42. Prepare Gate pass 30. Load material on vehicle 32. Make stack cards 15. Make pending orders 27. Verify ordered quantity against invoice 31. Re-labeling of goods 18. Collect cheques from customers 23. Re-pack material. Check availability of customer’s checks with Fairdeal 25. Stock Maintenance 19. Dispatch goods 33. Punch orders 22. Intimate principal about scrap material 40. Receive orders from customers 20. Receive ‘goods received’ acknowledgement from customers 35. Check availability of ordered goods 24. Intimate principal about warranty claims 39. Pay Octoroi if applicable 36. Place stack cards on goods 16. Check stock in warehouse after dispatching 34. Claim transport charges from company Manoj Banshilal Pachouri 97 ICFAI Business School . Receive unsalable material 37.

This phase also includes main issues with related priorities and excerpts from interview of warehouse labours. 4. 8. Those Processes which are specific to a particular company are indicated by company name in the parentheses. eleven most vital procedures were shortlisted as main processes for further analysis and remaining out of 42 were classified as sub-processes of these main processes. These processes were then again studied and process matrices were prepared for each process. 9. store keepers. Stock Maintenance These processes are general processes common to all companies handled by Fairdeal Distribution Services Pvt. 3. 2. Out of these procedures and sub-procedures. 5. process owners. Handling Warranty Claims 11. 7. Some processes are initiated outside Fairdeal and some are partially or fully controlled by outside sources like dealers and branch offices. 6. All activities might not be followed in the process and some activities are alternate activities. Manoj Banshilal Pachouri 98 ICFAI Business School . and directors of Fairdeal.All the processes and sub-processes mentioned here are not under control of Fairdeal. Process Matrix contains activities that are undertaken in every process. clerks. managers. All the process matrices are shown graphically also which are drawn using Microsoft Visio 2003. Goods Receiving Storing Material Cycle Count Order Punching Order Approval Invoice/ Bill Printing/ Stock Transfer Dispatching Transportation Handling Unsalable Material 10. The main processes are: 1. Ltd. security guards.

the issues were elsewhere (e. no one follows the process. • Improve: The basic structure of the process is okay. There are five possible courses of action: • Drop/abandon: This process is not necessary. Manoj Banshilal Pachouri 99 ICFAI Business School . or the benefit will never justify the cost. infrastructure activities such as cleaning and catering.Decide on an approach Analysis of every process and its activity steps will decide the future of the process. i. Traditionally. but specific improvements are possible.g. this has been the choice for generic. • Leave as is: The process is fine..e. • Outsource: It would be a more effective use of resources to have a supplier carry out the process. or training is needed). whether it will be redesigned or leaved as it. • Redesign: The process should be fully redesigned.

Wait Time measurements To measure Wait time. Work time and other measures. Note: These tables are drawn in Excel sheets and imported to word document after doing all calculations like Average. Table 8: Unloading times of Transport Vehicles IN Beetel 13:30 12:20 16:30 12:30 11:45 13:00 12:15 13:50 11:45 Voltas 18:30 17:00 15:00 16:15 15:15 11:15 21:15 10:45 12:45 14:15 13:00 OUT 14:30 13:15 17:00 13:45 12:15 13:30 12:45 14:20 12:15 19:10 18:15 16:45 17:00 16:45 13:00 22:00 12:15 13:45 15:30 14:00 Tata Tea 10:25 13:45 12:45 16:45 McFills 16:30 17:15 17:45 18:45 Bell 10:30 10:00 10:00 10:45 11:10 11:45 14:00 15:00 13:45 12:15 15:20 12:15 ARBL IN 10:25 10:00 10:00 8:15 10:00 18:00 OUT 12:45 13:30 10:45 13:30 12:00 19:30 Manoj Banshilal Pachouri 100 ICFAI Business School . difference etc. Wait time. Following are the in and out times of some of the companies whose material come through transport vehicles.Cycle Time. These times would be compared with industry’s ideal loading and unloading times to measure Cycle time. In and out time of trucks were noted down. Cycle time. and Working time of various processes.

56 Bikes) IN OUT Loading Time (Hrs) Unloading Time 10:15 14:24 15:15 12:00 13:30 14:20 16:45 18:20 18:30 18:45 12:30 18:00 18:45 13:45 16:35 17:45 18:30 14:40 16:35 18:00 18:20 18:55 13:00 16:15 17:00 13:10 14:15 16:30 18:15 19:30 19:45 19:00 14:00 20:00 20:00 14:45 18:00 18:30 19:45 16:50 18:05 19:10 19:25 19:10 10:35 12:10 13:10 15:30 7:50 10:30 15:45 15:30 10:00 11:20 11:30 12:50 14:45 16:00 16:30 10:45 11:30 10:00 10:30 18:10 10:00 11:10 12:05 13:05 15:10 17:15 8:50 12:15 15:00 18:00 11:10 12:55 12:45 14:15 16:00 17:45 18:00 12:00 13:30 11:00 11:40 19:20 11:00 13:30 Avg.Table 9: Loading & Unloading times in TVS (With four labors) TVS Motors Loading (20 .26 Bikes) IN OUT Unloading (50 . Time 2:45 1:51 1:45 1:10 0:45 2:10 1:30 1:10 1:15 0:15 1:30 2:00 1:15 1:00 1:25 0:45 1:15 2:10 1:30 1:10 1:05 0:15 1:21 1:30 0:55 2:00 1:45 1:00 1:45 1:15 2:30 1:10 1:35 1:15 1:25 1:15 1:45 1:30 1:15 2:00 1:00 1:10 1:10 1:00 2:20 1:28 Table 10: Ideal Unloading times (with four labors) Industry Automobile (TVS) Food & Snacks (McFills) Batteries (Amara Raja) Home appliances (Voltas) Telecommunications (Bharti) Tiles (Bell Ceramics) Ideal Unloading Times 1 hour 30 Min 2 hours (Due to security check for acids) 1 hours 30 minutes 2 hours Manoj Banshilal Pachouri 101 ICFAI Business School .

I would calculate Cycle times of individual products if time permits after completion of this project. Some of the reasons for deviations in these measures are as follows: 1. Lack of space to unload material 2. Lack of sufficient labours 3. Security checks at gate 4.28 hours 1. Cycle times of individual products or brands only can be calculated which is out of scope of this project. Manoj Banshilal Pachouri 102 ICFAI Business School .33 hours 1.22 Min 2. Delay in issuing material received acknowledgement Moving and Non-moving materials Average cycle time of processes can not be calculated because almost all companies have fast moving. slow moving and non-moving goods categories. Physical inspection of material 5.13 hours 41 minutes 3.Table 11: Fairdeal’s Unloading times Industry Automobile (TVS) Food & Snacks (McFills) Batteries (Amara Raja) Home appliances (Voltas) Telecommunications (Bharti) Tiles (Bell Ceramics) Fairdeal’s Average Unloading Times 1.04 hours It is clearly visible from above tables that Cycle time and Wait time of Fairdeal’s unloading activities are far more than ideal industry measures.

Metrics provide useful guidance to focus efforts and requirements. or key performance indicators (KPIs). give a feel for the dynamics of the process before diving into the assessment.Process Matrices [Key Performance Indicators (KPIs)] Metrics. Table 12: Summary of Metrics Summary of Metrics Executing Time Cycle time Work time Time worked Queue time Idle time Waiting Time Idle Transit Queue Setup Involvement People Departments Dealers Stockists Labor Locations Languages Branch Office Transporters Efficiency Attritions Rework Training Errors Iterations Delay Complaints Cost Unloading costs Loading costs Storing costs Maintenance costs Re-packing costs Octoroi charges VAT charges Damage costs Transportation costs Manoj Banshilal Pachouri 103 ICFAI Business School .

Drivers employed by external suppliers are supervised all the time they are inside the warehouse security area. Any damage or shortage has to be mentioned in the document. ink-jet or full character impact printer. like POP or promotional goods.Goods Receiving Process Goods Receiving process is initiated by either transporter or courier service provider when material is brought to Fairdeal warehouse. Manoj Banshilal Pachouri 104 ICFAI Business School . These bar codes. a duty officer mans a Gate Office. Giving all drivers clear directions. can be printed on package labels or cases. Some of the main activities in this process are: Verify goods against Goods in Transit Goods are checked to see that they comply with the specifications laid down in the order form. Physical inspection of inbound material To enforce security at a warehouse. in machine-readable format. This process ends with accepting the material for storing it into warehouse. Searching departing unauthorized load. They can also be specially printed on labels by a dot matrix. details of the delivery note. rather than for general stock and also for goods which will be issued directly to users without being entered into normal stock records and which are received only occasionally (as in IM Technology case where goods are directly dispatched to Idea Cellular). the name of the supplier and the times of arrival and departure. This applies to both suppliers' and the warehouse's own vehicles. This Gate Officer is responsible for: • Completing meticulous records about vehicles entering or leaving the warehouse area. Scan barcode serial numbers A Bar code is a series of wide and narrow bands and spaces which represent numbers and letters. This is particularly important for goods which have been ordered for a specific purpose. vehicles to ensure they contain no • • Give acknowledgement to transporter Acknowledgement of goods received is given to transporter either by signing on copy of LR or by issuing a separate document. In the record is each vehicle's registration number.

Generally two to four labors are used to off-load material in Fairdeal. the contents are checked carefully. compensation has to be claimed from the insurance company according to company norms. Bikes are checked for battery. They are linked to a computer which updates the inventory control data base. Decoders are used to record and identify goods received and goods issued. or other parties. Once the loss or damage has been verified. The readers are interpreted by a micro-processor decoder. The transporter's representative then countersigns the endorsement. adjusting records of stock levels automatically. it is notified to the supplier straight away. Make shortage-claim or Damages-claim If some items are found to be missing or damaged. This is the responsibility of the Store Incharge to sign for the receipt of the consignment. Intimate shortage claim or damages claim to branch office If the full complement of items ordered is not received (shortage) or if goods arrive damaged. he has been instructed to qualify his signature on the delivery note by writing a comment. Manoj Banshilal Pachouri 105 ICFAI Business School . tool kit etc at the time of off-loading. the first thing done is to segregate the defective unit or packages. material is scanned (if applicable as in Voltas) for barcode serial numbers and off-loaded from the lorry. He can then make a claim against the carrier. Storage claim or damages claim are intimated to Area Sales Manager (ASM). Where packages are obviously damaged on the outside. In TVS motors. Supply Chain Manager (SCM) and transporter. The Depot Incharge may choose to send the goods back. Unload inbound material After inspection of material is complete. Alternatively.The codes are read by a light pen or a fixed-beam reader scanner. accessories.

[Amara raja batteries] Responsibility People Involved Location Frequency Input Output Reports Dataflow Documents Dataflow Documents Statutory MIS Existing Integrations Controls Godown Keeper 6 Persons Warehouse 22.1 against printed weight on carton.6 E.7 • Local ASO (Area Sales Officer) is informed.2 opened before courier person. MFG Pro 1.11 Upload receiving status on applications like SAP R/3. 1. LR receipt Material received notified to branch office through mail Material received receipt given to transporter Monthly report generated Current Inventory Status Current stock in warehouse STM should match goods in transit Manoj Banshilal Pachouri 106 ICFAI Business School .g. Carton will be 1.1 Transfers. In case of courier service. • Damage claim or Shortage claim is prepared. [Titan watches] 1. TVS bikes are checked for whether key and tool kit is with bike or not.4.2 Area branch office is notified about arrival of material.10 Material is stored in warehouse. Material is manually inspected for any physical damage and accessories 1.Table 13: Goods Receiving Process Process 1 Goods Receiving Goods arrive from factory locations or other locations in case of StockActivities 1. [Voltas] STM is received from transporter or courier person containing GRN and 1. [Titan watches] If weight of carton does not match with printed weight. Individual carton is weighed and verified 1.4. 1.3 slips which are inside the carton. SDNet. [Voltas] 1. 1.3 outbound number. rear view mirror and battery is attached with bike.277 pieces per day (300 working days) Material status from Goods in transit Module Invoice cum delivery challan.8 Serial numbers are scanned using cordless barcode scanner.12 Mail is sent to Supply Chain Managers. 1. In case of physical damage or short supply: • Supply Chain Manger is informed. [Titan watches] Docket wise Cartons are opened and watches are checked with packing 1. 1.9 Goods received acknowledgement given to logistics person.4.5 Material unloaded from Lorry.

Figure 4: Flowchart of Goods Receiving Process Manoj Banshilal Pachouri 107 ICFAI Business School .

Goods in transit module is updated and material in goods in transit module then shifts to current stock with CFA module. according to the stock control system prescribed by the principal company. Store material according to companies stacking norms Tata tea bags and cartons are stacked in a honey comb pattern. Bell ceramics tiles are stacked batch wise and shade wise. Stock register is helpful at the time of order punching when it is verified for stock availability. Some of the main activities in this process are: Segregate material in brands and shades Packages or individual items are clearly marked with identification codes or descriptions. They are also marked with any information about restriction of issue. Manoj Banshilal Pachouri 108 ICFAI Business School . This ensures tracking of material on daily basis. Arrange for bitumen sheets or pallets Pallet loads are first checked to see that they are secure. Update goods in transit and current stock modules After goods are received.Storing Material Process This process is initiated by goods receiving process and ends with storing material into scrap warehouse or finished goods warehouse. Update stock register Physical stock register is updated once material is received or dispatched from the warehouse. Batteries in Amara Raja are stored on pallets according to batch to ensure FIFO. banded and fastened to the pallet according to the type of product. All pallet loads are properly strapped.

name of brand. stack card is pasted on rack. they are placed on goods as follows: • • • If material is stored in racks. They are also used tat the time of safety measures and cycle count. batch number. Stack cards can be substituted by barcode labels for better efficiency. stack card is placed in box. Place stack cards on goods After stack cards are prepared. Manoj Banshilal Pachouri 109 ICFAI Business School .Make stack cards Stack cards are prepared to ensure proper maintenance and delivery of material. If material is stored on pallets. stack card is putted on it. number of quantity. If material is putted on bitumen sheets. manufactured date etc. Stack card contains name of product.

2 2.1 2.4 2. Stacking is done according to stacking norms of company.2 2. Engine number and frame number are also noted down. Same company goods are stored product wise.2. batch number.g.: nine items per stack).5 2. [Amara raja] Physical stock is verified against book value on daily basis.1. [McFills] Batteries are charged every 40 days. Material is checked for damage. Lorry number is noted down on seats of TVS bikes and stored brand wise.3 2.10 Storing Material Separate locations are allotted for product of different companies.3. Stack cards are placed on lots containing manufacturing date.Table 14: Storing Material Process Process Activities 2 2. and received date to ensure FIFO. Tiles in Bell Ceramics are stored batch wise as shades change every batch. FMCG products are stored to ascertain FEFO.1 2.2. If it is damaged material is stored separately in scrap warehouse.7 2.8 2.9 2.2 2.2.6 2.3. Godown Incharge 4 Persons Warehouse 22.1. Newer Titan products are stacked behind older one to ensure FIFO.1 2.4 2. Yellow lines are marked on the floor of warehouse and material has to be stored within those lines only. [Tata Tea] Titan products are stored code wise. (e.2.277 pieces per day (300 working days) Responsibility People Involved Location Frequency Input Output Reports Dataflow Documents Dataflow Documents Statutory MIS Invoice cum delivery challan Soft copy of stock sent to branch office [Amara raja batteries] Physical stock register updated Monthly report generated Order receiving modules Location of scrap and finished goods must be different Existing Integrations Controls Manoj Banshilal Pachouri 110 ICFAI Business School . Bitumen set or pallets are used to store material as par the policy of company. Stacking always is honey comb.

Figure 5: Flowchart of Storing Material Process Manoj Banshilal Pachouri 111 ICFAI Business School .

Store keeper counts the physical stock as per the following rules: • If material is staked on bitumen sheets. count the number of pallets and multiply the number of items per pallet to get the quantity. If material is stored in cartons. count the number of cartons or cases of base and multiply it by number of cartons or cases above it. If material is loose. For instance. Very small accessories like screws are measured by weight. Time interval varies from company to company ranging from one day to fifteen days.Cycle Count Process This process is carried out regularly at fixed intervals. count all materials. count the number of cartons and multiply the number of items per carton to get the quantity. If material is stocked on pallets. cycle count in TVS Motor and Amara Raja is done on daily basis while in Titan there is no scheduled time for it. • • • • Manoj Banshilal Pachouri 112 ICFAI Business School . Then multiply this number with number of pieces per carton or case to get the total quantity.

3 3. FMCG goods in McFills are counted packs wise and carton wise weekly. Accessory items are counted piece wise or weight wise Titan watches are not counted physically.5 3. Amara Raja batteries are counted pallet wise or item wise daily.6 3. Godown keeper 10 Persons Warehouse Company specific ( varies from daily to fortnightly) Book value register ASM notified Update physical value register for date and quantity Differences report Physical stock and Book value stock reports generated daily Storing Material.1 3. Voltas home appliances are counted item wise weekly. IM Technology SIM card pieces are not counted as they are crossdocked the same day.7 3.4 3.8 Responsibility People Involved Location Frequency Input Output Reports Cycle Count Bikes in TVS Motor are counted brand wise and variant wise daily.Table 15: Cycle Count Process Process Activities 3 3. Bell ceramic tiles are counted on fortnightly basis. Stock Maintenance Physical stock must be exactly equal to book value Dataflow Documents Dataflow Documents Statutory MIS Existing Integrations Controls Manoj Banshilal Pachouri 113 ICFAI Business School .2 3.

Figure 6: Flowchart of Cycle Count Process Manoj Banshilal Pachouri 114 ICFAI Business School .

Manoj Banshilal Pachouri 115 ICFAI Business School . McFills and Bell ceramics require customers to keep advance cheques with Fairdeal. Intimate customers about insufficient cash It is initialed when sufficient cash is not present in customer’s account or customer’s advance cheques are not present with the depot. Check availability of ordered goods When a customer places an order. Computer may alert insufficient cash message if customer has placed order of value greater than his credit limit. Collect cheques from customers This process is in use in Bharti Teletech. McFills. To do so. Check availability of customer’s checks with Fairdeal Some principal companies like Tata tea. it is ensured that the ordered quantity is available in warehouse. This process ends with computer operator accepting or rejecting the order. it is ascertained before punching the order that the cheques of respective customers are present with Fairdeal. physical stock register is checked and verified against book value. Bell Ceramics and Tata tea where cheques are collected from dealers on behalf of principal companies. When customer places an order. These cheques are then submitted in the account of the respective principal company. Some of the main activities in this process are: Receive stock transfer requests Stock transfer request process is initiated either by local ASM or ASM of requesting depot to transfer material from one depot to other.Order Punching Process Order punching process is initiated either by dealer or branch office. when written or telephonic order is placed with Fairdeal. which includes Stock Transfer requests also. This process is not controlled by Fairdeal other wise procedures of this process are similar to goods receiving process.

Computer Operator 4 persons Shiromani office and warehouse 60 orders per day (300 working days) Order details in e-application Demand Draft or Cheques from dealer Order number generated Pending orders report SDNet.3 4. MRF Paints. Financial Accounting System (FAS) Storing Material.5 4. [Tata Tea. Physical Stock Register • Order entry not done if signed blank cheques of dealers are not with Fairdeal. TVS Motor.1. [Tata Tea. SAP R/3. Though pending orders can be made. inform the concerned dealer.Table 16: Order Punching Process Process Activities 4 4. Bell. Bell Ceramics. DD details punched into order received form. Check whether signed blank cheques of concerned dealer are available with Fairdeal or not. [Bharti] DD is submitted in Bank and deposit receipt obtained. Tata Tea] If order placed via phone it has to be punched into SDNet manually by warehouse personnel.2 4.2 4. If not. Stock is checked for availability in warehouse/ depot even before punching the order as SAP R/3 does not allow order punching (though pending order can be made) if stock is not present. [Voltas. Amara Raja. McFills Foods] Dataflow Documents Dataflow Documents Statutory MIS Existing Integrations Controls • If stock is not present. [Voltas] NOTE: Orders are punched into Titan. order can not be punched into SAP R/3 Module.1 4. Bharti and McFills Manoj Banshilal Pachouri 116 ICFAI Business School .6 Responsibility People Involved Location Frequency Input Output Reports Order Punching Orders are taken by sales officer along with DD or in writing by sending DD to Fairdeal.4 4. or via phone. Bell Ceramics and McFills] If company is using SAP R/3. Tata Tea. Dealers can also place orders in E-Applications namely. SAP R/3 and SDNet.1.

Figure 7: Flowchart of Order Punching Process Manoj Banshilal Pachouri 117 ICFAI Business School .

Manoj Banshilal Pachouri 118 ICFAI Business School . This process ends with generating invoice number. this order will remain pending till the ordered material with ample quantity is received in warehouse from factory location or through stock transfer.Order Approval Process Order approval process is initiated either by computer operator after an order is placed with Fairdeal. Some of the main activities in this process are: Make pending orders If ordered material is not present in the warehouse. Short close orders in case of shortage of goods If ample quantity of ordered material is not present in the warehouse. computer operator modifies the order and changes the number of quantities ordered from modify order module.

1 5.5 5.10 Order Approval Stock is checked for availability in warehouse/ depot.3 5. [Bharti] If stock is not present. Financial Accounting System (FAS) Storing Material. Update book stock value Stock is checked for availability in warehouse/ depot.9 5. SAP R/3. place order at company head office. dispatch order is generated on SDNet.8 5. Bharti and McFills Ltd. Computer operator 8 persons Shiromani office and Admin office at warehouse 73 orders per day (300 working days) Order details from ERP module Demand Draft or Cheque from dealer Dispatching order Invoice SDNet. Amara Raja. If stock is below threshold value. MRF Paints.7 5. order can be partial dispatched or short closed. Physical Stock Register DD details are must for order approving. Check physical stock for threshold stock. [Bharti Teletech] Responsibility People Involved Location Frequency Input Output Reports Dataflow Documents Dataflow Documents Statutory MIS Existing Integrations Controls NOTE: Orders are approved in Titan. Bell. TVS Motor. Manoj Banshilal Pachouri 119 ICFAI Business School .Table 17: Order Approval Process Process Activities 5 5.2 5. Order is sent for verification by regional sales officer Once approved. Notification sent to dealer. If stock is present order is approved. Tata Tea.6 5.4 5.

Figure 8: Flowchart of Order Approval Process Manoj Banshilal Pachouri 120 ICFAI Business School .

bill is printed manually. No sales tax or VAT is applicable on stock transfers as ownership of material does not change.Invoice/ Bill Printing/ Stock Transfer Process This process is initiated at the time of dispatching and ends with printing invoice or stock transfer memo in case of stock transfer. Computer Operator 8 Persons Shiromani office and Admin office at warehouse 205 invoices per day (300 working days) Invoice number e-application Dispatching order Invoice Printout SDNet.5 6. Table 18: Invoice/ Bill Printing/ Stock Transfer Process Process Activities 6 6.6 6.2 6.3 6. Stock transfer document is printed from ‘Stock Transfer’ menu Stock transfer decision is taken by regional sales manager. Invoice is printed in triplet either on company provided pre-printed stationery or on blank papers. raja e-ARIMS Order Punching. Stock transfer order is then forwarded to nearest C &FA depending on availability of stock. Invoice contains product specifications along with product value.7 Invoice/ Bill Printing/ Stock Transfer If SAP R/3 or any other ERP package is being used invoice is printed directly from ‘Print Invoice’ menu by entering order number. SAP R/3. If SAP R/3 or any other ERP package is not being used.4 6. Physical Stock Register Material movement out of warehouse Responsibility People Involved Location Frequency Input Output Reports Dataflow Documents Dataflow Documents Statutory MIS Existing Integrations Controls Manoj Banshilal Pachouri 121 ICFAI Business School .1 6.

Figure 9: Flowchart of Invoice/ Bill Printing/ Stock Transfer Process Manoj Banshilal Pachouri 122 ICFAI Business School .

shelves or racks and assembled in the goods-out area. Every dispatch order and is signed by process manager. If material. marked and loaded onto trucks for delivery or handed direct to waiting customers. bitumen sheets. ordered items are picked from pallets. Gate pass is then prepared and material is loaded on vehicle or handed over to courier person.Dispatching Process Pick slip is generated and sent to warehouse for picking material. This material will be indented to factory location for replenishment. Load material on vehicle At this stage. Manoj Banshilal Pachouri 123 ICFAI Business School . Some of the main activities in this process are: Verify ordered quantity against invoice Issues are only made against orders which have been properly authorized. it is checked for the correct signature. Check stock in warehouse after dispatching It is initiated by store Incharge at the time of loading material. being dispatched. Here they are packed. Sample signatures and initials of all authorized signatories must are made available to warehouse staff so that they can verify orders. is found to be below a threshold value. When an order is received in warehouse. store Incharge intimates process manager who in turn will notify ASM and SCM.

Bring material from secondary location to primary location. Material is Loaded on vehicle.5 7. Delivery challan. Responsibility People Involved Location Frequency Input Output Reports Dataflow Documents Dataflow Documents Statutory MIS Existing Integrations Controls Manoj Banshilal Pachouri 124 ICFAI Business School . Transport vehicle is checked for gate pass and physical goods. LR. Depot Incharge 15 persons warehouse 22. Gate pass signed by authorized person.Table 19: Dispatching Process Process Activities 7 7. SAP R/3. gate pass and two copies of invoice are given to transporter.3 7. Financial Accounting System (FAS) Storing Material.2 7.200 pieces per day (300 working days) Dispatching details in e-application Material specification from computer operator Dispatching number Acknowledgement SDNet.7 Dispatching Take material from warehouse on the basis of FIFO or FEFO.4 7. Gate pass is made to allow goods outside warehouse. Tiles are dispatched according to batch.6 7.1 7. Physical Stock Register No order can be dispatched without proper documents like Invoice.

Figure 10: Flowchart of Dispatching Process Manoj Banshilal Pachouri 125 ICFAI Business School .

This document is given back to remains with transporter which is used reimbursement. Purpose of this document is to keep track of the outbound material leaving the warehouse. Receive ‘goods received’ acknowledgement from customers When material is supplied to a customer. Claim Octoroi claims from company As mentioned in Pay Octoroi sub process. store keeper and transporter. Octoroi is paid on the material which is transported through its own vehicles or contracted vehicles. received acknowledgement from customer delivery.Transportation Process This process is extension of dispatching process and is carried out after material is loaded on the vehicle. There is no obligation to pay Octoroi when customers take the delivery at warehouse premises since ownership changes at warehouse in this case. Pay Octoroi. It ranges from 4% to 5% of invoice value depending on the type of the product and city in which Octoroi is payable. transporter takes goods as a proof of correct Fairdeal and one copy at the time of freight Manoj Banshilal Pachouri 126 ICFAI Business School . Some of the main activities in this process are: Prepare Gate pass Gate pass [refer to format of gate pass in APPENDIX B] is prepared after material is loaded into lorry or handed over to courier person in the presence of security Incharge. Fairdeal pays Octoroi on behalf of its principal which it claims later. Fairdeal pays Octoroi on behalf of its principal which it claims later. Fairdeal provides transportation to local orders where as outsourced carriers and courier service providers provide transportation to upcountry orders. if applicable Octoroi is payable in select cities decided by state governments.

Acknowledgement copy of invoice given back to Fairdeal. Gate pass signed by authorized person.2 8. Existing Integrations Controls Manoj Banshilal Pachouri 127 ICFAI Business School . Material is unloaded at dealer’s place.1. Dealer returns back one signed copy of invoice as acknowledgement of goods received. Up-country orders are dispatched through transport or courier services.1.200 pieces per day (300 working days) Responsibility People Involved Location Frequency Input Output Reports Dataflow Documents Dataflow Documents Statutory MIS Gate pass from store Incharge Goods Received Acknowledgement Freight reimbursement report Current stock.3 8.5 8.2 8.Table 20: Transportation Process Process Activities 8 8. Octoroi charges are claimed from concerned company.1 8. Octoroi is paid in metropolitan cities. goods in transit Storing Material No order can be dispatched without proper documents like Invoice.4 8. Delivery challan. Transportation Incharge 10 persons warehouse 22.6 Transportation Local orders are dispatched through Fairdeal’s own vehicles or dealers collect their order from warehouse directly.

Figure 11: Flowchart of Transportation Process Manoj Banshilal Pachouri 128 ICFAI Business School .

if TVS motor decides to discontinue a vehicle. introduction of new brands. damage or any other reason. change in technology. For instance. Dealers or Stockists initiate this process when material becomes unsalable because of expiry of date. Transport claims includes loading and off-loading charges which vary product to product accordingly. obsoleteness. when scrap material piles up above its threshold limit. When scrap material dispatched to principal company through its own vehicles or contracted vehicles. company is notified about its removal. Some of the main activities in this process are: Intimate principal about scrap material Fairdeal works closely with its principal companies so that there is a constant information exchange about stock requirements and stock levels. Similarly. Slow-moving and unsalable material categories. Manoj Banshilal Pachouri 129 ICFAI Business School . Fairdeal pays freight charges on behalf of principal company which it claims from them later. its spares will become obsolete. Claim scrap transport charges from company Fairdeal has its own dedicated vehicles to deliver local orders to customers. Scrap items are kept separate from new items in scrap warehouse.Handling Unsalable Material Process Material is classified into Non-moving.

sales officer recommends it to area sales manager. Manoj Banshilal Pachouri 130 ICFAI Business School . Sales officer inspects material. Area sales manager approves material as Unsalable. Material is brought back to Fairdeal warehouse along with written approval of sales officer and dealer’s letter containing material details.11 Handling Unsalable/ Non Moving/ Slow Moving Material Dealer claims material as Unsalable. notification is sent to company Company approves removal of unsalable material Transporter is sent to collect the material Total quantity is verified against book value Material is loaded on vehicle and sent to company locations.5 9. Store Incharge 12 persons warehouse 150 Cartons per month Responsibility People Involved Location Frequency Input Output Reports Dataflow Documents Dataflow Documents Statutory MIS Existing Integrations Controls Specification of unsalable material sent by dealer to Fairdeal DD details and scrap details mailed to SCM.8 9.4 9.Table 21: Handling Unsalable Material Process Process Activities 9 9.2 9.1 9. After enough stock piles up. Unsalable material is stored in scrap warehouse at different location.10 9.3 9. Specification of unsalable material sent by Fairdeal to Company Monthly scrap material report Financial Accounting System (FAS) Physical Stock Register Scrap can be sold to company contracted scrap dealer only.7 9.6 9. If material is found unsalable.9 9.

Figure 12: Flowchart of Handling Unsalable Material Process Manoj Banshilal Pachouri 131 ICFAI Business School .

service engineer approves warranty claim.7 10. notification is sent to company Company approves removal of defected stock.11 10. If material is unrepairable it is considered as scrap Serial numbers of scrap material are destroyed to avoid re-claims. Defected product is stored in scrap warehouse.3 10.13 10. Service engineer inspects product.4 10. Customers initiate this process when material they purchased have any prepurchase defects or is damaged under warranty period. Store Incharge 4 persons warehouse 100 pieces per month Warranty claim details in SD module Warranty claim letter Electronic notification to company Invoice of replaced product Monthly Free replacement report Amara raja E-application (http://localhost/bs/) Scrap Stock Register Service Engineer must approve warranty claim Responsibility People Involved Location Frequency Input Output Reports Dataflow Documents Dataflow Documents Statutory MIS Existing Integrations Controls Manoj Banshilal Pachouri 132 ICFAI Business School . Dealer notifies service engineer about warranty claim. After enough stock piles up.16 Handling Warranty Claims Customer claims product replacement under warranty from dealer.8 10. Table 22: Handling Warranty Claims Process Process Activities 10 10.6 10.12 10.1 10.Handling Warranty Claims Process This process is only partially controlled by Fairdeal as most of the activities are handled either by dealer or by branch offices. Company is notified about warranty claim.15 10.5 10.14 10. Stock is sent to company if it can be repaired or serviced. Product comes to Fairdeal warehouse with product specification and warranty letter signed by service engineer. New product is dispatched to dealer to replace defected one. Scrap material sold to company’s scrap dealer DD of scrap material sent to company Head Office.9 10. If satisfied.2 10.

Figure 13: Flowchart of Handling Warranty Claims Process Manoj Banshilal Pachouri 133 ICFAI Business School .

Depot Incharge inspects material on fortnightly basis by checking stack cards of material. Physical inspection is also done to ensure that all packages in stock are kept in good condition. Regular checks are done for spillage and waste. Some products need special periodic attention like batteries in Amara Raja have to be checked for any leakages as they contain acids. warehouse is disinfested at regular intervals. Brass fire nozzles and foam mixer fittings are also cleaned. Fire extinguishers are serviced but their schedule is not fixed.Stock Maintenance Process Fairdeal is responsible for maintaining principal company’s stock in good marketable condition failing to which. Some of the main activities in this process are: Physical Inspection Fast moving goods are relatively less inspected as they are mostly fresh. Fairdeal will have to pay for the damages occurred to the stock. reporting etc. Manoj Banshilal Pachouri 134 ICFAI Business School . repacking. Rodent preventive measures are also taken to avoid damage to warehouse stock. Slow-moving and Non-moving goods have to be inspected properly. Any that has been damaged or have been opened for checking are promptly repacked and sealed. Protection of material McFills products being consumable products are protected against moisture. Stock is maintained by doing physical inspection. TVS motorbikes which are stored on roof remain in direct sunlight for a long time. For instance. Moisture is regulated in warehouse by building stacks which are hollow inside so that air can circulate and by turning products over periodically. Furthermore. Any rubbish or waste paper is a fire risk and is removed. particularly food products like McFills foods and snacks and sunfill oil from Coca Cola. by ensuring safety measures and by providing value added services like re-labeling. Others may need more specific care. rodents and other hazardous products.

Octoroi claims. Fairdeal provides with the labors who will stick new labels provided by company to the material. tracking. value added services claims and Clearing & Forwarding Agent reimbursements are charged on the basis of these reports. Re-labeling of goods This is value added service provided by Fairdeal to its principal companies. In this process. company provided tape and seal are applied to it. if required If packing or carton of material is found damaged or material is required to repack for distribution. Freight claims. inspecting and reimbursement. Re-labeling is done when a new promotional scheme is launched or a new labeling is required due to price change or seasonal scheme has to be given. these reports are also used to track inventory and movement of goods. Manoj Banshilal Pachouri 135 ICFAI Business School . Fairdeal claims the labeling charges as value added services later with reimbursements. Apart from these. Generate Reports Weekly and monthly reports are generated for the purpose of controlling.Re-pack material.

3 11. tracking.Table 23: Stock Maintenance Process Process Activities 11 11. FMCG goods are protected against moisture.5 11.9 Responsibility People Involved Location Frequency Input Output Reports Protecting Material Slow-moving and Non-moving goods are inspected by checking its stack cards or batch number and manufactured date Bikes are inspected for scratches and damages. Moisture content is controlled depending on products Fire extinguishers maintained for emergency situations Re-pack material packing or cases.7 11. inspecting and reimbursement of stock maintenance Depot Incharge 2 Person Warehouse No strict schedule followed Check last date from Maintenance register No of pieces destroyed notified to ASM Update maintenance register Maintenance reimbursement report when asked by management Storing Material. Batteries are charged every 40 days in warehouse.8 11. expiry dates.1 11. rodents. contamination.4 11.2 11. if pilferaged during storing Re-label packs or glue stickers to packs for promotional schemes under value added services Generate reports for the purpose of controlling. theft Dataflow Documents Dataflow Documents Statutory MIS Existing Integrations Controls Manoj Banshilal Pachouri 136 ICFAI Business School . Cycle count Rodents.6 11. micro organisms.

Figure 14: Flowchart of Stock Maintenance Process Manoj Banshilal Pachouri 137 ICFAI Business School .

Priority (High/ Medium/Low) High High Medium High High Low Medium High High Medium Low Medium High High Manoj Banshilal Pachouri 138 ICFAI Business School . Common tasks might be handled more efficiently by coordinating among each other.xls) format and attached to email to Company. This will ensure smooth operations of Fairdeal even in case of absenteeism or job vacancies. In Amara Raja batteries. carton can be opened in presence of courier boy itself. Indent form is filled in Microsoft Excel (. increases waiting time and hence cycle time. Warehouse terminal data is synchronized with company data via dial up virtual private network (VPN). To maintain FIFO. In Voltas. This packing slip is validated against stock transfer memo in which number of pieces and price of each watch is given along with trade discount and sales tax. Motorola cartons have to be brought upstairs near computer attached barcode scanner. stacking is used in which new watches are placed behind old watches. This process can be simplified if cordless barcode scanner is used. FIFO is violated. Lack of group dynamics among employees. Enter PIN and IMEI number (for Motorola only) using barcode scanner. If weight doesn’t match. Employees should be encouraged to learn multiple (at least two) companies’ operations like SAP R/3 of Tata Tea and SDNet of Bharti Teletech. weighted in the warehouse to check uniformity of cartons. No clear plan to manage the involvement of other participants in the processes who will be impacted. This consumes labour hours. staff time. Battery must be charged every 40 days even in warehouse. Inwards from Hyderabad have to be done using scanner as SAP R/3 is still not implemented there. If new watches come in front. To scan PIN and IMEI number. Serial number is destroyed from batteries to avoid re-claims and a hole is made into battery. They are still using very primitive softwares. Dadra material is not required to be scanned as delivery number can be used in SAP R/3 module to get all serial numbers. Current technology does not provide basic/fundamental warehouse stock information required by management. In Titan watches division Carton contains packing slip containing number of pieces and codes. Company has provided with a charger which can charge 32 batteries at one time. In McFills Foods.Initial Issues Emerged Out Of AS-IS Analysis Table 24: AS-IS Analysis -Important issues with priorities Issues/Observations In Titan watches division Carton is checked for any physical damage and pilferage.

listening skills. Gate pass is mandatory for taking goods outside warehouse.Issues/Observations Some employees need HR training to motivate them and to develop their business communication skills. Attrition of employees is hindering smooth operations Principal companies co-operation to implement barcode readers Salary structure of employees Priority (High/ Medium/Low) Medium High High Medium Medium Manoj Banshilal Pachouri 139 ICFAI Business School .

To inspect whether material is stored according to FIFO norms. Manoj Banshilal Pachouri 140 ICFAI Business School . To inspect for inverted cases. There are issues of transferring large business data through internet because of slow speed of internet connections. Computer operators complain about the lack of meaningful management information system like slow speed internet services. For example: MRF Paints and McFills Foods Pvt. TO-BE Analysis. • • Data gathered during this phase would make basis for research in next phase. There should be a separate person whose duty would be: To inspect physical location of material. pallet or bitumen sheets etc. To take physical stock. Ltd. This person’s duty would be to take care of material of all companies and not specific to a particular company as being followed at present. are using very primitive software packages which should be upgraded to better ones to increase efficiency and speed of transactions. These connections should be upgraded to broadband connections to improve speed and quality of information sharing. To check method of stacking material.Other Notes from Interviews These are excerpts from interviews with senior and middle level managers in the organization: • Many companies are using very primitive application software packages which should be upgraded to better ones.

TO-BE ANALYSIS Manoj Banshilal Pachouri 141 ICFAI Business School .

which satisfy goals of the enterprise as stated in the business case analysis and which satisfy the change-requirements. AS-IS Analysis phase of this project highlighted the processes which needed either modification or re-engineering. Zankar Jobanputra and Mr. It was also planned to visit some other warehouses nearby so as to study their processes. Sharad Jobanputra about benchmarking processes. processes were studied from various Warehouse Management Systems. But due to lack of time during year-end operations in March and implementation of VAT in Gujarat from April 2006 afterwards.Definition of TO-BE Analysis The goal of To-Be Analysis design is to produce one or more alternatives to the current situation. I discussed all the processes with process owners and process users of every company handled by Fairdeal. Furthermore. Waves. To compensate this. Initially. They provided me with many suggestions and their usefulness about how efficiency of Fairdeal can be improved. I download 300 mb WinZip version of IntelliTrack’s Intelliwms and studied it thoroughly after installing it. dispatching process was benchmarked against Hindustan Lever Limited (HLL)’s dispatching process. this plan could not materialize. Some of the processes were benchmarked against other companies’ processes. I also discussed the issues with Mr. For instance. TO-BE phase aims at benchmarking processes being carried out against best industry practices. Manoj Banshilal Pachouri 142 ICFAI Business School . it was planned to take demos of some four or five warehouse management systems to get best practices from them. This demo version gave me a lot of inputs about Kitting. This phase was aimed at detailed documentation of activities being carried out in each and every process. To achieve this. Cubing and many other warehousing concepts.

picked.Preparation for Implementing Re-Designed Processes Before designing TO-BE processes. implementing barcode scanning. For this.e. valuable. This may include zones. Warehouse must be capable enough to implement them. sequencing the replenishment and picking processes etc. Also determine whether these locations accommodate all the item types. since a Warehouse operates within a dynamic environment in which material moves from receiving to storage to shipping. • Material Flow in the Warehouse After the usable warehouse space and item size have been determined. or temperature controlled materials. material storage and warehouse layout should be planned based upon how the goods and materials are received. proper preparations should be done like creating warehouse layout. and shipped. In order for the warehouse to operate efficiently. aisles. shapes and sizes that are required. material flow). Assembling Warehouse Data To assemble warehouse data. identify the process by which material is moved through the warehouse (i.. following areas of warehouse operation should be reviewed: • Storage Locations All of the storage locations within the warehouse should be clearly defined. • Items Define the items the warehouse handles. and storage areas in a controlled environment for storing hazardous. stored. rows. Manoj Banshilal Pachouri 143 ICFAI Business School . • Available Space (to support the Cubing feature) Calculate the space available for item storage to support the cubing feature. These items can be defined in SKUs (Stock Keepting Units). including the boundaries that separate them.

Dispatching site. The following information is required to add a location. yellow lines can be marked on the floor to specify storing space. the warehouse space is divided into specific sites. For instance receiving site can be coded as REC 01. Bulk storing site can be coded as A-01. and must be entered in the Locations form in WMS: Manoj Banshilal Pachouri 144 ICFAI Business School . and Dispatching site can be coded as D-01. A-02 etc. Locations are then added to each site.Warehouse Layout Figure 15: Warehouse Layout Warehouse should be divided into in to different sites like Receiving site. Further. Locations reside within a ‘Site’ and are added to a site at the Locations form in WMS. When locations are created for a site. Scrap site etc. Each site should be coded accordingly. REC 02 etc. D-02 etc to locate it easily.

• • • •

• •

Site: the warehouse/facility where this location resides. Location Identifier: a unique system identifier that you create for this location, entered in the Location cell. Description: a description of the location (i.e., forward pick, staging, receiving, picking, storage). Cube Size: The cubic size of a location represents the storage space available in that location, it may be an exact number, or a close estimate, depending on storage requirements and WMS objectives. For example, a location with a cubic size of one hundred can hold one hundred items with a cubic size of one or it can hold two items with a cubic size of fifty. Pick sequence: assign the location travel sequence when picking items (picking process) in this cell Put away sequence: assign the location travel sequence for putting away items (receiving process) in this cell.

NOTES: When location sequencing is implemented, the sequence number directs the user, with an RF portable, to a predefined location when picking and/ or putting away order items. (WMS sorts line items into the sequence defined and presents the line item in sequential order.) This reduces the travel time when putting away and picking orders. Before establishing a location sequencing for picking orders, putting away orders, and replenishing stock, it is a good idea to identify the process by which material is moved through warehouse (i.e., material flow), in order to determine the most efficient travel sequences. A good starting point would be the movement of the top twenty percent of inventory.

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Specifying the Replenishment Sequence When a forward pick (or prime) location is restocked, it is possible to use a replenishment sequence to guide in the put away process. The replenishment sequence is an inventory move based on the pick sequence of the bulk storage location. When replenishing a forward pick location, an item location may be specified. If replenishment is implemented: • WMS sorts items requiring restock in a sequence based on locations where the bulk stock resides and the pick sequence assigned to that location. WMS guides the picker to the lowest picking sequence location for the first item requiring restock.

Implementing Location Sequencing To implement location sequencing, a pick and/or put away sequence number is assigned to a location. (The lower the location sequence number, the higher it’s priority as a pick or put away location.) Often, a location with the lowest primary pick sequence number will have the highest put away sequence number. The table below highlights a typical location number sequence.
Table 25: Example of Location Sequence Numbers Location FP-001 FP-002 REC SHP1 01-A-01 01-A-02 Description Forward Pick Forward Pick Receiving Staging Bulk Storage Bulk Storage Pick Sequence 1 1 0 0 9 8 Put Away Sequence 8 8 0 0 1 2

Locations REC and SHP1 have a pick and put away sequence number of zero, which is outside the sequence number range; hence these locations are excluded from location sequencing.

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Generating Barcode Labels WMS should be able to generate barcode labels for material stored in the warehouse. Barcode printing should be integrated with company specific ERP modules so that material specifications can be directly imported from these modules. Other facilities that are required for barcode generation are as follows: • • • • • Label Printing Setting Label Characteristics Creating Sequential Number Label Creating Custom Data Label Adding a Customized Label Format

Import-Export Data To and From WMS The Import-Export Utility allows for the importing of data into WMS and exporting of data from WMS through the following interfaces:
Data Interfaces Host Picking Host Receiving Inventory Export Inventory Import Item Export Item Import Location Export Location Import Picking Export Picking Import Receiving Export Receiving Import Description Communicates picking order activity back to a host system. Communicates receiving order activity back to a host system. Exports specified inventory data to a specified text file. Imports inventory data from a specified text file into the WMS database. Exports specified item data to a specified text file. Imports item data from a specified text file into the WMS database. Exports specified location data to a specified text file. Imports location data from a specified text file into the WMS database. Exports specified picking data to a specified text file. Imports picking data from a specified text file into the WMS database. Exports specified receiving data to a specified text file. Imports receiving data from a specified text file into the WMS database.

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Synchronize Fairdeal WMS and Principal’s ERP Module To ensure smooth and errorless flow of data from principal company’s ERP module to Fairdeal’s WMS and vice-versa, some integrating software should be used with the help of principal company. Trying to insert data manually in either of ERP module or WMS will increase chances of erroneous entries which would defeat the purpose of automating Fairdeal’s operations. Once both the software packages are integrated, Import-Export interfaces could be used for transferring data to and from one system to another. Though convincing every principal company to provide with integrating software package is not an easy task and it will take a fairly good amount of time before this concept comes to reality; but it is also certain that if data of WMS and ERP module can be synchronized, operations of Fairdeal will become very easy to execute and maintain.

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At this stage. This will save time spent in uploading barcode serial numbers in Voltas. barcode serial numbers should be scanned to verify that the correct material is received. advance intimation will allow Fairdeal staff to prepare for the coming consignment. Fairdeal should get softcopy of Stock Transfer Memo (STM) or transfer cum delivery challan. TVS Motors and Bharti Teletech.To-Be Goods Receiving Process Goods receiving process should be redesigned in such a manner that it takes shortest possible time. Vehicle details will be noted down along with the company’s name for which material has come. proper documents with quantity and service engineer’s sign should accompany the material. Once material comes to warehouse. It is because this process is not totally internal to Fairdeal and Transporter. dealers and other staff members are also involved in it. Branch office. Head office. Moreover. In case material is warranty claim or goods return under unsalable material. whichever is applicable. Gate keeper will check the material and intimate Godown keeper and process owner who will verify documents given by transporter. Manoj Banshilal Pachouri 149 ICFAI Business School . This will save time at the time of dispatching and hence efficiency of dispatching process will increase. Material will then be checked for any physical damages and weight of cases will be taken if any possibility of pilferage is seen.

8 1. rear view mirror and battery. Damages report.4 1.3 1. Inventory stock Can Fairdeal convince its clients to provide with integrating software? SAP and WMS data synchronized with each other. Documents received from transporter or courier person containing material specification. Material stored in warehouse.1 1.6. Material manually inspected for any physical damage and accessories E. Transporter copy of STM acknowledged.7 1. • Damage claim or Shortage claim is prepared.3 1.9 1. carton will be opened in presence of courier person. Goods arrive from factory locations or other locations in case of StockTransfers and Goods Returns.5 1. Goods Storing. Lorry or Courier vehicle entry made in Gate Register at main gate.6. LR receipt. • Local ASO (Area Sales Officer) is informed. Upload Goods-In-Transit module Synchronize data of ERP module and Fairdeal WMS Main Godown Keeper WMS.g. Individual carton is weighed and verified against printed weight on carton.2 1. shortage report if material found damaged or short respectively Manoj Banshilal Pachouri 150 ICFAI Business School . In case of Titan. In case of mismatch.Table 26: TO-BE Goods Receiving Process Process ID Objective Function Input Output 1 Goods Receiving Receive Goods at Warehouse Clearing and Forwarding Dataflow Soft copy of Stock Transfer Memo (STM) Documents Invoice cum delivery challan. make arrangements for coming material. If space or labor is not sufficient.2 1.10 Process Owner Integration Points of Concern Wish List Additional Notes Plan labor and space required for material. Inventory report Activities Process Steps 1. In case of physical damage or short supply: • Supply Chain Manger is informed. TVS bikes are checked for key. tool kit. Material unloaded from vehicle.6. Goods Return Note Dataflow Update Goods-in-Transit module of ERP Documents Acknowledgement to transporter Reports Stock receipt report.1 1.

Figure 16: Flowchart of TO-BE Goods Receiving Process Manoj Banshilal Pachouri 151 ICFAI Business School .

pallet wise.g. If it needs repacking 2.5 Scan serial numbers of finished goods and transfer them to WMS. as required 2. Documents Copy of STM with material serial numbers and specifications Dataflow Barcode labels Documents Reports Physical stock register updated Current stock report.6 or batch wise.1 2. scrap site or finished goods site Sort the material product wise as applicable Check material for packing and physical damage. 2. Inventory report Activities Process Steps Process Owner Integration Points of Concern Wish List Additional Notes Decide the site of material i. Table 27: TO-BE Storing Material Process Process ID Objective Function Input Output 2 Storing Material Store goods in warehouse Warehousing Dataflow Material specification imported from SAP module.2 Manoj Banshilal Pachouri 152 ICFAI Business School .3 or taping. it is sorted accordingly. Batteries.4 Update goods specifications in WMS inventory module 2. apply taping and other fixes. as applicable Store goods at their allotted locations according to company specified 2. Goods receiving. Inventory stock Care to be taken while sticking barcode labels so that mismatch does not occur RFID could be used to locate and quantify the stock Additional physical stock register can be maintained for use of physical verification 2.7 Stick barcode labels to goods or locations. Material received under warranty claims and goods returns is stored in scrap warehouse where as fresh material received from factory locations or through stock transfer is stored in finished goods warehouse.8 regulations. E. product wise 2.e. Generate barcode labels for goods lot wise. home appliances and tiles are stored on pallets where as watches are stored in racks Depot Incharge ERP module.To-Be Storing Material Process After material is received in warehouse.

Figure 17: Flowchart of TO-BE Storing Material Process Manoj Banshilal Pachouri 153 ICFAI Business School .

where as checking for micro-organism level in foods storing location can be done monthly or quarterly.5 3. damages and Engine number slips. temperature. physical stock might be taken on twice a week basis. weighted in the warehouse to check uniformity of cartons.7 Sites inspected for moisture level. Process Owner Integration Points of Concern Wish List Additional Notes Store keeper Current Inventory stock It is practically not possible to take physical stock of small products like watches and spare parts frequently RFID could be used to verify physical stock smoothly Specialists may be hired for checking micro-organism level in food products location Manoj Banshilal Pachouri 154 ICFAI Business School .To-Be Cycle Count Process Material should be regularly inspected for matching physical stock against book value and to find any probable harm to sensitive goods like food products.1 3. Batteries physically checked for damage. damages. Bikes inspected for scratches. embossing. expired dates. For instance.4 3. barcode and plastic wrapping. rodents. Frequency of different types of checking can differ accordingly. Titan Carton checked for any physical damage and pilferage. Battery must be charged every 40 days in warehouse. type of battery. infestation and security issues. FMCG goods checked for air-leaks. Table 28: TO-BE Cycle Count Process Process ID Objective Function Input 3 Cycle Count Finding any discrepancy in physical stock against book value Stock keeping Dataflow Cycle count alert displayed to depot Incharge on set day Documents Printout of current stock from WMS Inspection date updated in WMS Physical stock register updated Differences report Activities Output Dataflow Documents Reports Process Steps 3.2 3.3 3.

Figure 18: Flowchart of TO-BE Cycle Count Process Manoj Banshilal Pachouri 155 ICFAI Business School .

Manoj Banshilal Pachouri 156 ICFAI Business School . nor do dealers have sufficient IT competency and investment options to place orders online. This process lies either with dealer/ distributor or Branch office of the principal company. In light of reasons mentioned above. broadband connections in India are just coming up and most of the internet connections used are dial up connections which does not provide enough speed to perform online transactions. Hence ideally. which are then punched into ERP modules by Clearing & Forwarding agents.To-Be Order Punching Process Detailed study of supply chain and logistics industry revealed that order punching process does not lie within operations of Clearing & Forwarding agent. Most of the companies in India do not have centralized internet based order placing systems. this process should not be there in Clearing & Forwarding Agent’s operations. Clearing & Forwarding agents have to bear the burden of order taking / order punching process because of lack of proper IT infrastructure and insufficient IT skills of dealers. dealers place their orders either on phone or in writing. In India. Apart form these reasons.

Current stock available All dealers might not be capable of placing orders online ASM might ask to approve orders to fulfill his targets All order placing should be automated without any paper work Credit cards be used to replace Demand drafts and Cheques If material is not present in warehouse.8 Process Owner Integration Points of Concern Wish List Additional Notes Stock is checked for availability in warehouse/ depot If stock is present in required quantity. Table 29: TO-BE Order Approval Process Process ID Objective Function Input 5 Order Approval Approving orders placed by dealers Order verification and dispatching Dataflow Order punched by dealer Documents Cheque or Demand draft for order placed Order approved or rejected.To-Be Order Approval Process Order approval process is executed according to rules and regulations of principal company. Once approved.3 5.7 5. Synchronize order approval data on WMS and ERP modules Computer Operator Pending orders. Some companies’ order approval process resides with branch office of the company itself. If company is Bharti Teletech. Dispatching. Current stock report Activities Output Dataflow Documents Reports Process Steps 5.6 5.1 5. Pick slip is generated from approved order Pick slip sent to store Incharge Check inventory stock for threshold value If stock is below threshold value. Even in the case of companies whose order approval processes are undertaken by Fairdeal. order should not be accepted by ERP package when dealers place it. place order at company head office. order is accepted and approved else order can be partial dispatched or short closed.5 5. Credit limits of dealers. Cash report. Manoj Banshilal Pachouri 157 ICFAI Business School . order is sent for verification by regional sales officer.4 5.2 5. Invoice number generated Monthly sales report. whereas others have delegated it to Fairdeal. this process is only partially controlled by Fairdeal.

Figure 19: Flowchart of TO-BE Order Approval Process Manoj Banshilal Pachouri 158 ICFAI Business School .

Also.To-Be Invoice/ Bill Printing/ Stock Transfer Process Invoice is printed at the time of dispatching fresh material or replacing warranty claims. order should not be accepted by ERP package when dealers place it. stock transfer document is similar to invoice except that it is addressed to another Clearing & Forwarding agent. Pending orders Invoice will not generate if barcode serial numbers or other data is wrongly punched Companies replace their legacy IT systems with modern ERP packages If material is not present in warehouse. Print stock transfer memo from ‘Stock Transfer’ menu Hand over the printed document to transporter Computer Operator Dispatching. Manoj Banshilal Pachouri 159 ICFAI Business School .2 6.1 6. Table 30: TO-BE Invoice/ Bill Printing/ Stock Transfer Process Process ID Objective Function Input 6 Invoice/ Bill Printing/ Stock Transfer Issue a document as a proof of change of ownership Invoice / Bill/ Stock transfer memo printing for handing it over to transporter Dataflow Invoice number generated during order approval Documents Material ready to be issued acknowledgement form store keeper Order completed notification Invoice/ Stock transfer memo printout Total transactions report Activities Output Dataflow Documents Reports Process Steps 6. It is printed in triplet for the purpose of Octoroi taxes. VAT and sales tax payments. Stock transfer decision is taken by regional sales manager.3 Process Owner Integration Points of Concern Wish List Additional Notes Invoice printed directly from ‘Print Invoice’ menu of ERP package by entering invoice number.

Figure 20: Flowchart of TO-BE Invoice/ Stock Transfer Process Manoj Banshilal Pachouri 160 ICFAI Business School .

LR. Material loaded on vehicle in presence of store keeper. RFID could be used to locate and pick ordered material easily Copy of signatures of all authorized persons should reside with security team at main gate to verify gate pass signatures. Local orders are dispatched through Fairdeal’s own vehicles and Octoroi charges are also bore by Fairdeal. Manoj Banshilal Pachouri 161 ICFAI Business School . Transport vehicle checked for physical goods at main gate Process Owner Integration Points of Concern Wish List Additional Notes Check dispatched material after picking. Gate pass signed by authorized person as breech in security check can prove fatal for operations of Fairdeal.1 7. Labor Incharge. Gate pass made to allow goods outside warehouse.8 Pick slip comes to Store keeper Material picked from locations based on predefined picking sequence or kit. If order is local. security personnel and driver of vehicle. Upcountry orders are dispatched via contracted transporters and these transporters pay Octoroi charges which they claim monthly at the time of freight reimbursement. If sufficient quantity is not present at primary location.5 7.2 7.7 7.4 7. Depot Incharge Current stock.3 7. bring material from secondary location to primary location. Octoroi amount given to transporter to be paid at toll tax point.6 7. Delivery challan.To-Be Dispatching Process As mentioned in AS-IS Analysis phase. Table 31: TO-BE Dispatching Process Process ID Objective Function Input 7 Dispatching Transfer ordered quantity from warehouse to dealer’s place Picking material from warehouse and load it on transporter vehicle Dataflow Dispatching details in e-application Documents Pick slip Notification sent to dealer and branch office Gate pass and LR Monthly current inventory report Activities Output Dataflow Documents Reports Process Steps 7. gate pass and two copies of invoice given to transporter. Security checking at main gate No order should be dispatched without proper documents like Invoice.

Figure 21: Flowchart of TO-BE Dispatching Process Manoj Banshilal Pachouri 162 ICFAI Business School .

4 8. Upcountry orders are dispatched via contracted transporters and these transporters pay Octoroi charges which they claim monthly at the time of freight reimbursement.7 If order is local.2 8.5 8.To-Be Transportation Process As mentioned in AS-IS Analysis phase.1 8. use Fairdeal’s own vehicles else use outsourced carrier. Security checking at main gate No lorry should leave warehouse without proper security checks. Loaded vehicle leaves warehouse after security check Octoroi paid in metropolitan cities. Octoroi charges and freight charges claimed from concerned company Process Owner Integration Points of Concern Wish List Additional Notes Transportation Incharge Labor Incharge. Local orders are dispatched through Fairdeal’s own vehicles and Octoroi charges are also bore by Fairdeal.6 8.3 8. Fairdeal’s own vehicle are provided additional amount for fuel and maintenance while contracted vehicles charge freight charges on monthly basis Manoj Banshilal Pachouri 163 ICFAI Business School . if applicable Material off-loaded at dealer’s place Dealer returns back one signed copy of invoice as acknowledgement of goods received Acknowledgement copy of invoice given back to Fairdeal. Table 32: TO-BE Transportation Process Process ID Objective Function Input 8 Transportation Transport ordered quantity to dealer’s place Transporting Dataflow Documents Gate pass from store Incharge Mail to dealer about goods in transit Goods Received Acknowledgement from Dealer Monthly freight reimbursement reports Activities Output Dataflow Documents Reports Process Steps 8.

Figure 22: Flowchart of TO-BE Transportation Process Manoj Banshilal Pachouri 164 ICFAI Business School .

TO-BE processes for these two aforesaid processes are not inside purview of this study. Manoj Banshilal Pachouri 165 ICFAI Business School . I would work on these processes after my main study is complete. Though. and hence.To-Be Warranty Claims & Unsalable Material Process Handling Unsalable Material process and Handling Warranty Claims process which were explained in detail in AS-IS Analysis phase are not controlled by Fairdeal. if time permits. These processes are handled on behalf of principal companies. are controlled by them. Both the processes are initiated by dealers or customers and Fairdeal comes to know about it only when material comes to warehouse as goods returned. Hence.

Details of packing and re-labeling should be conveyed by the warehouse Incharge about type of packaging required and the dimensions needed for both individual packages and outer container. unambiguous instructions must be given to packing team about how the packages should be marked. To preserve the quality of stored goods.TO-BE Stock Maintenance Process Many measures can be taken to maintain stock at Fairdeal in a better way than maintenance measures in practice at present. McFills food bags must be kept at a certain relative humidity and temperature. TVS motorbikes must not remain in direct sunlight for a long time as their seats may rip apart. This process is important as many a delay has been caused because the name and location of the receiver had not been marked clearly or correctly. Furthermore. the moisture content should be controlled. If the level of moisture is allowed to exceed the stated safety limit for storing a product. Depot Incharge should inspect material on fortnightly basis by checking barcode labels of material to determine slow-moving material and unsalable material. Furthermore. Moisture can be regulated in warehouse by proper ventilation so that air can circulate and by turning over product bags periodically depending on product needs. Manoj Banshilal Pachouri 166 ICFAI Business School . adding to it. there is a risk of damage by microorganisms. warehouse must be disinfested on monthly basis. Rodent preventive measures could be taken on quarterly basis.

FMCG goods are protected against moisture. Bikes are inspected for scratches and damages.3 contamination. measures taken notified to Depot Incharge Documents Update maintenance register Reports Monthly maintenance reimbursement report Activities Process Steps Process Owner Integration Points of Concern Wish List Additional Notes Proper shading for items stored outside or on roof.2 Manoj Banshilal Pachouri 167 ICFAI Business School . micro organisms. inspecting 11.Table 33: TO-BE Stock Maintenance Process Process ID Objective Function Input Output 11 Stock Maintenance To maintain stock safety Inventory Management Dataflow Reminder alerted by WMS on set day Documents Check last date from Maintenance register Dataflow No of pieces destroyed. Fairdeal’s own vehicle are provided additional amount for fuel and maintenance while contracted vehicles charge freight charges on monthly basis 11. 11. if pilferaged during storing Re-label packs or glue stickers to packs for promotional schemes 11.9 and reimbursement of stock maintenance Depot Incharge Current Stock module No lorry should leave warehouse without proper security checks.6 Fire extinguishers maintained for emergency situations 11.5 Moisture content is controlled depending on products 11. 11.7 Re-pack material packing or cases. tracking. 11. rodents.1 11.8 under value added services Generate reports for the purpose of controlling.4 Batteries are charged every 40 days in warehouse.

Figure 23: Flowchart of TO-BE Stock Maintenance Process Manoj Banshilal Pachouri 168 ICFAI Business School .

SUGGESTIONS AND RECOMMENDATINS Manoj Banshilal Pachouri 169 ICFAI Business School .

Fairdeal can use this option as has operations in Ahmedabad. reliable information management. Hosur and Surat. like the customers and financial information.Characteristics of an Ideal WMS As ultimate objective of this project is to analyze. Dehradun. Manoj Banshilal Pachouri ICFAI Business School 170 . it would be relevant here to discuss characteristics of an ideal WMS. To attain the aforesaid capabilities it should have: Multinational Support WMS should satisfy the most demanding international requirements. document and report to management the merits and demerits of implementing warehouse management system in Fairdeal. operational flexibility and strong back up and safety measures to avoid any misuse and loss of data. WMS should replicate data. performance integrity. LAN or WAN networks can be used to provide multi-branch support. it means that information is all accurate and up-to-date in every location. Therefore. Bangalore. it is planning to have pan India presence and is expanding. A modern WMS should have powerful computational tools. Also. Multi-currency support with main local currencies. Multi-branch support WMS should support remote multi-branch operations and help sharing information between the Head Office and the institution’s branches. euro & dollar support. Replication is simply the process of sharing data between databases in different locations. support for value-added taxes. Fully Integrated WMS should be totally linked to all financial modules. to make the data available to all the institution locations or entities. combined with an extensive array of international management features. In other words. from consolidation routines to automatic generation of inter-company transactions. management of receivables from clients and payments to suppliers on pre-defined due dates will be easier with Accounts Receivable and Accounts Payable modules. to manage a global enterprise while complying with a wide variety of national accounting standards worldwide is also required.

where required.Third Party Catalog Third party accounts (Customers. Contact name. This feature is important for segregation in order to provide exceptional reporting flexibility. Manoj Banshilal Pachouri ICFAI Business School 171 . Bill of Lading A quality WMS should have features to allow an easy creation and printing of the Bill of Lading. This direct entry facilitates the management and tracking per container and per client of single and consolidated shipments. Shippers. They provide an important feature to streamline cash flow process and help saving money. Depending on the business relation with the organization. contact information. Third Party Information Third parties should be classified by categories. a contact should be identified as a supplier. like the credit limit or payment terms. main business. full address including the default dealing currency help in answering the information needs and improving the vital relationship with the third party’s organization. It simplifies the management of enterprise-wide information by using one central database. Credit Limits & Payment Terms A well planned WMS should provide a flexible definition of the credit conditions. This option eliminates redundant data entry and reduces errors. a vendor or both at the same time. The client credit limit should be controlled when preparing a sales order or a direct invoice. to accommodate with a diverse customer and vendor base. Debit limit and terms of payments are defined per supplier. Information should be consolidated in the same place and made available to all modules. The system should also be flexible to create a Clearing file from each Bill and should allow the addition of the related expenses to each file and to generate invoices for the rendered Forwarding/Clearing services. Salesmen/Collectors. Forwarders and Shipping Agencies) should be created as contacts in the address book.

Once all Forwarding and Clearing expenses are processed and invoiced. parent or child) or for a parent file and all its amendments. Data Backup There should be proper data backup functionalities in any good Warehouse Management System to ensure unstopped and smooth operations during unexpected system failures due to earth quakes. Cost/profitability reports should also be generated later on for any file (i. Security WMS should ensure that the right to use all crucial business processes is secure. Security groups can be created to restrict access to specific functions. should not affect the Expenses and Revenues Ledgers.e. Invoicing The system should allow the option to print two separate invoices.e.) and others that cannot (i. the cost elements can be classified into items that can be invoiced (i. duties etc. and thus should not influence the turnover of the company. If additional expenses need to be added to a closed file. water or any unforeseen natural calamity. Effective tools must be provided to manage security and provide users with a secure access to Clearing & Forwarding. one for the expenses that cannot be invoiced and the other for the ones to invoice. freight etc. Backed up data should not be stored at the same premise where WMS is installed because there is danger of loss of both WMS data and backed up data at the time of damage to this premise. Groups can be assigned different authority levels that filter the rights of each user belonging to a group. fire. items that cannot be invoiced and are billed at cost. the file could be re-opened or an amendment file should be created. the Client File could be closed. The user can create an unlimited number of user-defined cost elements. customs.e. is also available. Manoj Banshilal Pachouri 172 ICFAI Business School . insurance.User Defined Cost Elements In Clearing and Forwarding.). When posted to the Financial Systems.

Furthermore.Reports A well integrated WMS should provide the required flexibility to produce effective reports and enable the users to export all report data to an external file. Rtf or Excel. the system should be able to generate the following. invoice status. collector and currency Statistics of containers detailed by commodity Statistics of containers Expected cargo List of client shipments per vessel List of customs per client. periodic analysis reports: • • • • • • • • Tracking of expenses by date. per file Total sales by salesman Manoj Banshilal Pachouri 173 ICFAI Business School . like ASCII. inclusive but not exhaustive. for a specific client and a specific shipment. List of invoices filtered by date. utilizing most of the standard supported data types. customer.

ABC Analysis. ASIS Analysis and TO-BE Analysis revealed that though procedures being used at Fairdeal are more mature compared to other Clearing & Forwarding agents operating in Gujarat. These targets can be defined in such a way that neither they are too impractical to achieve nor they are too easy to achieve because if target are too easy. and if targets are too difficult to achieve they will not motivate employees to work hard and objective of variable salary to motivate employees will be lost. Current Status: This issue has already been taken up by management and it is planned to implement variable salaries from year 2006. Salaries are decided based on designation and years of work experience of employee. It will be important to notice here that since Fairdeal has to deal with less educated employees who are just matriculate or preuniversity pass-outs. Salary Structure of Employees Presently.Suggestions and Recommendations Detailed study of operations of Fairdeal during Process Analysis. Clearly measurable targets should be defined and communicated to employees which would be basis for deciding incentives and bonuses of individual employee. it is difficult to implement all HR practices for them. Also it is not possible to give increments in salary regularly to them because in such case Cost to Company (CTC) of Employee will increase marginal productivity of Labor (MPL) which will be against interests of Fairdeal. Some of the issues which need management attention are discussed below with possible suggestions and recommendations. Manoj Banshilal Pachouri 174 ICFAI Business School . salary structure of employees is fixed salary structure in which employees are paid a fixed amount per month. every employee will meet them and there will be no utility of setting variable salary. there are many issues that should be taken care of to improve its efficiency. Recommendations: Salary structure should be modified to variable salary structure in which one component should be fixed and other should be kept variable as incentives and bonuses.

smooth operations of Fairdeal are disturbed when computer operator of Godown keeper is at leave. this issue was highlighted in Bharti Teletech when its computer operator Mr. These sessions should be off-the job type as well as on-the job type. For example: uploading IMEI number using text files was there from beginning but operator at Fairdeal learnt it by trail and error only after one year of his tenure. Since there is only one computer operator and one Godown keeper in most of the companies. Zankar Jobanputra. Training to Computer Operators No formal training is given to SDNet operators in Bharti Teletech. Recommendations: IMEI numbers can be scanned in Notepad in the Motorola warehouse at the time of receiving mobile phone containers and then this text file can be sent to SDNet terminal for uploading IMEI numbers. Sunil Patel resigned from the job. Current Status: Pending Multi-company operations Fairdeal’s employees are specialized in one company operations only. Operations in such situations are handled either by process owner or by Mr. Current Status: This suggestion has been partially accepted as scanning in beta testing phase has been done in Godown itself but scanning at time of receiving is still to be implemented. Recently in April 2006. Recommendation: Formal training sessions should be arranged by experienced trainers arranged either by Bharti Teletech or Fairdeal.Location of barcode scanning in Bharti Teletech All Motorola cases have to be brought to SDNet terminal upstairs from Godown to scan their IMEI numbers. The operations which were handled by him alone could not be handled by Manoj Banshilal Pachouri 175 ICFAI Business School . This consumes manpower as well as time in carrying the cases from one place to other. COO of Fairdeal. They have learnt it by R&D and trail and error methods.

Sharad Jobanputra had to scan serial numbers himself. COO. if not more. Manoj Banshilal Pachouri 176 ICFAI Business School . This also happens because of scratches on barcode labels or insufficient lighting. It has been seen that some employees lack courtesy and communication skills. This will ensure smooth operations even in case of absenteeism and job vacancies. Also. For example: if one employee is absent or quits his job. 3 & 8 which look similar when printed by dot matrix printer.g. Current Status: This issue has been communicated to TVS head office at Hosur and barcode scanners are soon to be implemented. Employees should be motivated. there should be another employee in Fairdeal who is at least 80% efficient. New employees will learn better than those who have been working for a long time on single SD network. Recommendations: Employees should be encouraged to learn handling multiple (at least two) companies’ distribution channels like SAP R/3 of TATA Tea and SDNet of Bharti. Area Sales officer and Logistic peoples like truck drivers etc) as well as dealers and Stockists. there are human errors in noting down numbers because of confusion in 0 & 8. Investing COO time or process owner’s time in such activities is not advisable for development of a company. Current Status: Initiatives have been taken to impart multi-operational skills in employees. Sales officer of Bharti Teletech and even Mr. encouraged and trained to behave courteously with channel partners (e. TVS should ask SAP R/3 to provide them with integrating software which can transfer data to and from cordless barcode scanner and SAP R/3 module. Noting down serial numbers of bikes in TVS Motor When serial numbers and frame numbers of TVS bikes are noted down manually. This will reduce human errors as well as increase efficiency of receiving and dispatching also.process owner. in handling absent employee’s work. Recommendation: Cordless barcode scanner can be used to scan serial numbers instead of doing it manually. Employees can be allotted to one company’s operations and one secondary companies working can be taught to him at the time of joining.

Recommendation: To ensure proper loading of vehicles. is constructed at right angle. Further. bikes are brought downstairs when space is available. Direct heat in summer damage seats of bikes and shining of paint fades away. there are instances of damages to bikes at the time of loading. Company regulations of vehicle loading must be strictly followed according to which bikes are loaded by dragging them from handle.Damages in TVS Motor at time of Loading In TVS Motor. Current Status: Waiting for management’s approval Manoj Banshilal Pachouri 177 ICFAI Business School . It is noted that sometimes bikes are loaded on transport vehicles by riding them. in TVS Godown. Current Status: Waiting for management’s approval Shading of TVS Godown Roof TVS Godown roof does not have any shading and vehicles are lying in direct sunlight even in scorching heat of Ahmedabad summers. a lift can be used to substitute stairway. Also it does not have any protection grill which adds fuel to fire and bikes may fall anytime at time of taking them downstairs or upstairs. Current Status: Waiting for management’s approval Bring down TVS bikes from roof Stairway is used when bikes are required to bring down from roof or when it is required to take them to store on roof. a bike fell off the loading track and there was severe damage to both labor and bike. It is a time consuming process and costs Fairdeal in form of money and labor hours. measures should be taken to avoid these types of human errors. Though these damages were sometimes claimed from outsourced labor contractor. During one such loading. Recommendation: A new straight stairway should be constructed which should be properly grilled to avoid any accident. It is to be noted that this stairway. Recommendation: This Roof should have tin or cement shading which will ensure time saving in taking vehicle down and bikes will be secure against heat and water during rainy season. To prevent these damages.

Fairdeal can get arriving consignment from goods in transit module of SAP R/3. Preparation for space for goods in transit in TVS Motor Many a times. This will help Fairdeal in arranging for bikes space and avoid parallel unloading. Hence if transporters can intimate 24 hours before arriving warehouse. Bikes are only unloaded when some bikes are dispatched to dealers and space is created. one for SAP R/3 operations and other for assistant works. Seniors are afraid of sharing information with juniors because they are afraid of loosing referent power over juniors. Although. My personal interview with warehouse staff and computer operators revealed that juniors are not getting co-operation form seniors. Suggestion: Transporters should be encouraged to intimate Fairdeal in advance about their arrival. it will be beneficial for both transporter and Fairdeal. Recommendation: These computers should be connected to each other through network connection. Current Status: Matter forwarded to management Manoj Banshilal Pachouri 178 ICFAI Business School . Lorries have to wait for a long time to unload bikes as there is no space in warehouse to store them. Suggestions: Information sharing should be encouraged in Fairdeal. it consumes transporter’s time and resources. Current Status: Both computers have been connected through LAN. it does not have any adverse effect on Fairdeal’s operations. it is not possible to get the exact date and time of arrival. data has to be transferred using Floppy disks from one machine to another. As of now. Current Status: Status quo Lack of group dynamics There is no group dynamics and feeling of team work among employees working for different companies.Interconnectivity of computers in TVS Motor TVS division has two computers. Though.

these scanned barcodes could be used at time of billing because presently computer operator has to punch all material codes manually at time of billing. Current Status: Status quo Manoj Banshilal Pachouri 179 ICFAI Business School . Adding to it. Note: This is already being practiced in Bharti Teletech for Motorola mobiles. These barcode labels will get the number of watches code wise. Suggestions: Sales returns and unsalable material should be sent back to company as soon as possible.Goods Receiving in Titan When material is received in Titan. storing and maintaining it. Current Status: Discussions in progress with management Goods Returns in McFills There are more sales returns in McFills compared to any other company.000 pieces are received in a single transaction. Single person is handling computer operations as well as store for McFills. chances of human errors are also there in taking down incorrect code. Also. This material consumes time in segregating material. Though transaction volume is comparatively lower it is creating problems for customers as computer operator is not available when he is in store. Moreover. This is a bottleneck as a lot of time is consumed in maintaining non-moving and unsalable material. boxes are weighted and verified against printed weights on boxes. If weights are found normal. these boxes are then opened and watches are verified for number of pieces per code. Recommendation: Box must not be opened and barcode scanner should be used to scan barcode labels which are printed on box itself. This is a time consuming process as sometimes more than 10.

Current Status: Status quo Manoj Banshilal Pachouri 180 ICFAI Business School . It is not in position to implement VAT through its software. computer operator has to wait for off-time when internet connection speed is relatively more. There is severe problem in sending attachments to company administration also as uploading speed of internet is slow. Suggestions: Fairdeal should ask these companies to implement broad band connections. McFills data cannot be audited from software as most of the quantities are showing negative stock. Though type of software to be used is decided by principal company’s management but since Fairdeal is paying for computer operators. Their online portals use utilities which require high speed broadband connection. McFills and MRF paints are using dial up connections for information sharing. Current Status: Discussions going on with principal companies Material Indentation in McFills Material is indented by Mr. Recommendations: Fairdeal should communicate this issue with its principal companies. Current Status: Status quo Speed of Internet Connections Bell Ceramics. cost of any erroneous transaction is bore by Fairdeal. there is problem of uploading these files.Obsolete softwares in McFills and MRF Paints McFills and MRF Paints are using very primitive software which has erroneous entries. Suggestions: This activity can be annulled. Apart from that. MICO. At such times. Bharat in McFills which is responsibility of Area Sales Manager and not of CFA personnel. For example: when file attachments of more than 2 mb are to be sent to McFills head office.

Recommendations: There should be preplanned arrangement of labors and storing space to avoid wait time. Paper work is major mode of communication with dealers and principal companies which is again a time consuming and costlier process. re-packing. failing to which material can not be unloaded. It will reduce paper costs and processing times as well. Current Status: Management has taken up this issue with utmost priority and negotiations are in progress with WMS vendors.Unloading in Voltas and TVS Motors Voltas and TVS Motor trucks have to wait for unloading material in absence of required number of labors. Hosur. Recommendations: WMS should be implemented as soon as possible as it will automate most of the processes. Demo of WMS have been seen and WMS that fulfills company requirements would be implemented in 2006. Reports of reimbursements for value added services like re-labeling. Voltas and TVS Motor products require more than one labor for a single item. Octoroi claims. a minimum number of labors are required to unload the truck. Current Status: Mater forwarded to labor Incharge Implementing Warehouse Management System (WMS) Most of the operations of Fairdeal are executed manually which consume a lot of time and money. All divisions will be integrated and it will be possible to use data of one division in another. This process can be annulled if WMS can be implemented as most of the reports can be generated from it directly. this WMS can be extended to other locations of Fairdeal like Surat. labor charges etc are prepared into Microsoft Excel sheets and printed. Manoj Banshilal Pachouri 181 ICFAI Business School . Moreover. Warehouse rents. Dehradun and Bangalore also. In long run. processes of all principal companies are handled separately and there is no link between them because of which employees know operations of one company only. Since. freight charges.

structure and processes Understanding process workflows Draw process matrices “AS-IS” Analysis Personal interviews of warehouse staff Complete “TOBE” Analysis Identifying Process Gaps Document findings of the project 01 Code of Immediate Predecessor Activity Start Date 13-02-06 Activity End Date 25-02-06 Deliverable work product Project Proposal Workflow notes Matrix charts Interim Report Interview Document Person Responsible Manoj Pachouri Manoj Pachouri Manoj Pachouri Manoj Pachouri Manoj Pachouri 02 20-02-06 27-03-06 03 04 05 02 01 01 21-03-06 26-02-06 08-03-06 28-03-06 03-04-06 10-04-06 06 07 08 04 04 01 03-04-06 12-04-06 27-02-06 02-05-06 06-05-06 07-05-06 Flowchart & Matrix Process Report Final Report Manoj Pachouri Manoj Pachouri Manoj Pachouri Manoj Banshilal Pachouri 182 ICFAI Business School .Project Activity-Time Schedule Table 34: Project Activity-Time Schedule Activity Code 01 Activity Description Study org.

Table 35: Gantt chart of Project Activity-time Schedule Activity Code 01 Week number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 02 03 04 05 06 07 08 Manoj Banshilal Pachouri 183 ICFAI Business School .

Table 36: Organizational responsibility Activity Description Study organization structure and processes Understanding process workflows Draw process matrices Fairdeal Provided relevant documents None ICFAI Provided Basic Facility like Internet. transportation Provided Suggestion Provided Guidelines Provided Microsoft Visio 2003 Provided AS-IS Analysis formats None Complete “AS-IS” Analysis Provided Relevant Data Personal interviews of warehouse staff Complete “TO-BE” Analysis Provided Employee Time Provided Inputs about benchmarked processes None Provided TO-BE Analysis formats None Identifying Process Gaps Document findings of the project Provided printing facility None Manoj Banshilal Pachouri 184 ICFAI Business School . Library.

Stuti Designation Chief Operating Officer (COO) Process Owner Process Owner Process Owner Process Owner Chief Accountant Computer Operator Computer Operator Computer Operator & Store Incharge Computer Operator Computer Operator Computer Operator Computer Operator Computer Operator Security Incharge Store Incharge Store Incharge Store keeper Security Guard Receptionist Manoj Banshilal Pachouri 185 ICFAI Business School . Tushar Mr. Hemant Thakkar Mr. Zankar Mr. Mohan Mr. Devadutt Mr. Shabbir Mr. Mitesh Shah Mr. Saurabh Mr. R. Raman Mr. Praveen Mr. P. Komal Mr. Sunil Patel Mr. Narendra Mr. Bharat Mr. Santosh Ms.APPENDICES APPENDIX A: Key staff involved in the project Table 37: Key Staff Involved In the Project Contact Mr. Vinod Ms. Singh Mr. Anal Ms. Vinod Mr.

APPENDIX B: Fairdeal’s Document Formats Figure 24: Format of Gate Pass of Fairdeal Manoj Banshilal Pachouri 186 ICFAI Business School .

Figure 25: Format of Invoice

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Figure 26: Format of Advance Intimation of Warranty Return

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Figure 27: Format of Lorry Receipt (LR) of Fairdeal

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Figure 28: Format of Lorry Receipt obtained by Fairdeal

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Figure 29: Format of Warranty Replacement Delivery Challan

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Figure 30: Format of Warranty Return Delivery Challan

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APPENDIX C: Flowcharting Shapes Figure 31: Flowcharting Shapes Manoj Banshilal Pachouri 193 ICFAI Business School .

edu) 9. documents and manuals 3.Sales and Distribution by Tata McGraw Hills publication 5.REFERENCES Bibliography 1. Ph. SAP R/3 – Material Management by Tata McGraw Hills publication 6. Mar 01. White paper Business Process Analysis [1] by Bob Glushko (glushko@sims.ac. 8. SAP R/3 . 10. ENGINEERING by Richard J. White paper DELIVERING RESULTS: EVOLVING BPR FROM ART TO 7. Ltd. ICFAI Business School SAP R/3 study material 4. Mayer.berkeley. Monday.in) 2. Fairdeal Distribution Services Pvt. User manuals & catalogs of IntelliTrack Warehouse Management System software. 3PL is Growing . iimcal_paper.The Hindu Business Line.pdf: A Survey of the Third-Party Logistics (3PL) Service Providers in India by Subrata Mitra (subrata@iimcal. 2004 Manoj Banshilal Pachouri 194 ICFAI Business School . Associate Professor of Department of Industrial Engineering Texas A&M University..D.

http://www.htm 10.web.fairdeal.about.gov.com/ http://www. 3.voltas.bestwms.uk/webfiles/national/projects/Ryogen http://www.com/titan/index.uct.ac.com/voltas/index.com/ 18.za/ http://www.1.ac. http://www.org.wikipedia. http://www.com/ 19. 9.com http://www. 5. http://en. http://www. http://www.softwaredesign.mrf.com:9080/ 13.beetel-india.tata. 7.titanworld.tatatea.tata. http://www.fairdealdistribution. http://www.logisticsfocus. http://www.com 11.pasa. 6.uk/pharma/docs/sup_chain/03_Phase% 202%20Report%201pasav2. http://localhost/bs/ 14.htm http://www.com/ http://www.intelliTrack. 8.Internet Sources 1.net/ 17.za/ 15.com. http://www.uct.org http://www.com 12.lb Manoj Banshilal Pachouri 195 ICFAI Business School .com http://www.doh. http://www.com/ 20. http://www.org/wiki/Warehouse_management_system/ 16. 2.pdf 21.com 22. 4. http://web.logisticsfocus.informationweek.localegovnp.

Barcode Scanner: An instrument used to decode information coded in parallel bars format and labeled to products. Activity Based Costing: An accounting method that enables a business to better understand how and where it makes a profit. Bar Code Labels: Labels that use bar code symbols to capture inventory information. or complete replacement of. such a process.. By disconnects. Manoj Banshilal Pachouri 196 ICFAI Business School . Only difference between invoice and bill is that while bill is raised in case of cash purchase.g. or for radical change in.) The steps taken to describe the AS-IS process also includes a documentation of the sequence in which activities are performed. Bill: It is a printed document like Invoice which contains product specification along with its value. It categorizes inventory by its highest value and greatest volume. inventory managers can focus on increasing those inventory SKUs with the greatest potential positive return for the organization. invoice is raised in case of credit purchase Business process: A business process is simply the series of steps or activities needed to convert some ‘input’ into the required ‘output’. With this information. These labels can be created within the WMS application or a separate bar code application. Business Process Reengineering: It is a methodology for either significant improvement to a business process. As-Is Analysis: As-Is Analysis phase of BPR is aimed specifically at identifying disconnects within existing business processes and their specified intent. we mean anything that prevents the process from achieving desired results (e.GLOSSARY ABC Analysis: ABC Analysis is an inventory management tool based on the tenets of Pareto Analysis. inconsistency between the functions of a process that cause failings of the existing process to achieve its intent.

Cross Docking: Cross docking enables an operator to place newly received inventory directly into a staging area. from the time the cycle starts or is triggered until the cycle completes with all results accomplished. It is sometimes called calendar time. Cycle time: It is the total elapsed time. Challan: Challan is a printed document containing description of products sold or transferred. Together. Computerized Truck Routing: method of using computers to generate truck routes based on stop locations. to carry or accompany such documents. Courier agency: It is a commercial concern engaged in the door-todoor transportation of time-sensitive documents. either directly or indirectly. delivery appointments and backhauls. the CWC and the SWC have a monopoly in overseeing a network of 1.515 warehouses which are spread all over the country. It is a stacking practice in warehousing non-durable products which aims at ensuring that material that is expiring first is dispatched first. good or articles. or wall-clock time for shorter cycles. goods or articles utilizing the service of a person. It attempts to maximize productivity through restructuring and reorganizing the different divisions and departments in the organization FEFO: Abbreviation of First Expiry First Out.Central Warehousing Corporation (CWC): CWC is under the Ministry of Food and Civil Supplies. Enterprise Resource Planning (ERP): ERP Facilitates company wide information system covering all functional areas and performs core corporate activities and increases customer service augmenting corporate image. It is generally raised when goods are sold on credit or when instant money transfer is not involved. It is complemented by 16 State Warehousing Corporations (SWC). as opposed to putting the item into a storage location. end to end. Manoj Banshilal Pachouri 197 ICFAI Business School . Cycle Count: It is regularly scheduled inventory count that cycle through inventory. because it is the time that would pass on the calendar or clock on the wall during the cycle.

Idle time: During idle time. Pallet: Pallets provide an alternate storage area for inventory. pallets improve inventory tracking and control efficiency when moving large amounts of material (same or unlike items) around the warehouse. product expired etc. if pallets are used. it is possible to move large amounts of inventory at once. In a manufacturing environment. It is a stacking practice in warehousing which aims at ensuring that material that is stored first is dispatched first. When the kitting process is used in the warehouse management system. the process is just waiting.FIFO: Abbreviation of First In First Out. Non Moving Material: Non moving material is that material which is not being demanded by dealers for various reasons including product becoming obsolete or out-of-date. Invoice: Invoice is a printed document containing description of products sold along with their value. Manoj Banshilal Pachouri 198 ICFAI Business School . predetermined items that are part of a kit are picked from inventory when the kit item number is selected as part of a pick order. The work item is ready to go on. Octoroi: It is a tax levied by Municipal Corporations of Metropolitan cities on goods purchased or used inside Municipal Corporation region. Additionally. perhaps because the work is not on a critical path. of varying quantities. These materials occupy a significant amount of space in the warehouse. or because it has not been routed expeditiously. partially finished goods will stack up before a bottleneck machine during queue time. Kitting: A ‘kit’ represents a preset group of items. or just because the process is designed that way. Because they are portable. It is raised after challan and contains value of product also. Queue time: It is the time an item is lined up before a critical or bottleneck resource. but is waiting for the resources for the next step to get to it.

Stock Transfer Memo: This document is used in transferring material from one location to another when change of ownership is not involved. distribution. Stock-Transfer: This is inter .Radio Frequency Identification: Known as RFID in short. sales and disposal’. Setup time: It is the time required for a resource to switch from one type of task to another. Staging Area: Area in the warehouse from which goods are shipped. Supply Chain: supply chain may be defined as ‘Flow of materials through procurement. distribution and purchases with the entire manufacturing process. Manoj Banshilal Pachouri 199 ICFAI Business School . manufacture. Supply Chain Management is interplay of all the functions and integrates marketing. an antenna captures the information from this tag and passes this information to central computer. When an item having RFID tag passes through electromagnetic zone of RFID.distributor or inter – depot transfer of material in case of shortage of stock at one location to supply material to customers at time. Supply Chain Management: Supply Chain Management may be defined as "the integrated management of all linkages and value added activities from the supplier's supplier to the customer's customer in such a way that enhanced customer value is achieved at lower costs. Invoice is used in transferring material when change of ownership is involved. planning. it is a relatively new technology which uses chips embedded in products in conjunction with transmitters located across a logistics chain to determine the exact location of merchandise anywhere in the world. This is also most obvious in a manufacturing situation—the operator might need to mount a different bit on a milling machine before beginning work on a new lot of a different product type. Slow Moving Material: slow moving material is that material which is in less demand in the market and inventory stock in warehouse is more than budged stock.

when the work is being moved. bundle. damaged packets. but no other value is being added other than transport. It consists of air-leaked packets. which satisfy goals of the enterprise as stated in the business case analysis and which satisfy the change-requirements. This term is used in manufacturing industry where raw material is in under the process of converting to the finished goods but is not yet completed. Manoj Banshilal Pachouri 200 ICFAI Business School . Sometimes more than one person (or other resource) is working on the process at a time: this measure would be the total hours paid for if workers are the resource being measured. Transit Time: It is the time spent in transit between steps. opportunities and threats associated with their business environments.SWOT Analysis: It is an analysis tool that forces decision makers to look their strengths. Warehousing: It is the part of materials management concerned with the storage of the kind and quantity of goods that consumers and users require. Unsalable Material: This term unsalable material is widely used in FMCG goods and non durable goods. If only one person at a time works on the process. Strictly speaking. Its goal is to increase retail inventory turns and reduce stock outs. that is a step in itself. and then higher increments of the base unit such as carton. weaknesses. Time worked: Time worked counts the actual work hours of work expended on the process. To-Be Analysis: The goal of To-Be Analysis design is to produce one or more alternatives to the current situation. expired packets etc. Unit of Measure: A unit of measure (UOM) allows measuring the amount of an item in a structured and distinct unit. WIP: Work In Progress. work time and time worked are the same. and case. Units of measure define a base unit of measurement such as each. Vendor Managed Inventory: The practice of retailers making suppliers responsible for determining order size and timing usually based on receipt of retail POS and inventory data.

--. It integrates every employee in the 'value chain' by providing a versatile inbox (universal inbox) at his or her workplace. if all this non-productive time could be eliminated. Most processes have at least some time during which processes are waiting and not being worked on.Workflow: Workflow integrates the entire organization with flexible assignment of tasks and responsibilities to locations.END OF REPORT --- Manoj Banshilal Pachouri 201 ICFAI Business School . Work time: It is the time the process is actually being worked on. jobs. or individuals. which can be configured individually. cycle time and work time would be the same. groups. positions.

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