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The Emotional Face of Twitter

The Emotional Face of Twitter

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Published by Luke Grange
Whether you’ve been using online social media since day one or are fairly new to it, this 50 page e-book should get you looking at things in a new way, help you to be more aware of your online communications and show you how to navigate your way around the online social media spaces.

Online social media for business is about ‘return on engagement’. Connect with people, build opportunities through dialogue that would not have otherwise occurred, then connect them with your business. It’s not irrelevant to you and can be very very powerful.
Whether you’ve been using online social media since day one or are fairly new to it, this 50 page e-book should get you looking at things in a new way, help you to be more aware of your online communications and show you how to navigate your way around the online social media spaces.

Online social media for business is about ‘return on engagement’. Connect with people, build opportunities through dialogue that would not have otherwise occurred, then connect them with your business. It’s not irrelevant to you and can be very very powerful.

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Published by: Luke Grange on Nov 08, 2012
Copyright:Attribution Non-commercial

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01/27/2013

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Below is a table showing the seven skills that define how effectively we perceive, understand,
reason with and manage our own and others’ feelings. We have simplified it so it is not too
overwhelming. We have done this because emotional intelligence is a new concept in the space
of social media. Whether you are new to Twitter or have been tweeting for ages we want to help
you enhance, improve and strengthen your experience of the tools.

Don’t get too hung up on each of the skills. The first step is awareness. There is a reflection
exercise at the end of this section to help with that.

Don’t over‐analyze yourself. Because we try to be aware of how often we demonstrate
emotionally intelligent behaviors, you may think you are low in certain skills. But, in fact, other
people may have a different view of you.

Or vice versa – you may believe you demonstrate
certain behaviors regularly, but other people may not
see it as being so.

It is by developing awareness that the gap can be
closed, creating an opportunity for growth and
learning.

So do you place enough
emphasis
 on how
effectively
 you are
communicating
 online?
...
 Seriously ... Do you?
We
 would love to have
loads
 of discussion on
this
 point so feel free to
build
 upon what we
have
 laid open.

We admit it ... we also want
to
 open up some dialogue,
so
 have a read and let us
know
 what you think.

THE EMOTIONAL FACE OF TWITTER

26

©
K
N
O
W
LED
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LU
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9

SKILL OF EI

DEFINITION

EMOTIONALLY INTELLIGENT
LEADERS
 USE THIS SKILL TO 

Emotional self
awareness

The skill of perceiving
and understanding one’s
own emotions

• recognise how feelings are impacting
thoughts, decisions, behaviour and
performance at work

Emotional expression The skill of expressing
one’s own emotions
effectively

• generate trust and perceptions of
genuineness with others

• inspire commitment from those they lead
when presenting the organisation’s vision

Emotional awareness
of
 others

The skill of perceiving
and understanding
others emotions

• better understand others and how to
engage, respond, motivate and connect with
them

It is a fundamental element of interpersonal
success and quality of interpersonal
relationships

Emotional reasoning

The skill of utilising
emotional information in
decision‐making

• influence marketing strategies (as they take
into account how customers may feel
towards a product or service).

(Low scores may indicate an individual has a
more fact‐based decision‐making style.)

Emotional self
management

The skill of effectively
managing one’s own
emotions

• improve their ability to cope with work
demands

•  practice effective self‐leadership

•  manage stress levels

Emotional management
of
 others

The skill of influencing
the moods and emotions
of others

• create positive work environments for those
they lead

• generate greater productivity and
performance from others

Emotional selfcontrol The skill of effectively
controlling strong
emotions experienced

• improve their emotional wellbeing

• think and lead others clearly in stressful
situations

Source: adapted from Genos EI (Research partner, The Brain
Sciences Institute, Swinburne University).

PERSONAL FILTERING

27

© KNOWLEDGE SOLUTIONS 2009

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