Learn how to write effective self evaluations and get ahead in your career

Simple Evaluation
Phrases to Write a Great Self Evaluation for a Successful Performance Review
By Jeremy Reis, MBA

Simple Evaluation: Phrases to Write a Great Self Evaluation for a Successful Performance Review http://www.simpleevaluation.com
Copyright © 2011 by Jeremy Reis, Jerm.com All Rights Reserved. You may use these phrases for personal use only and may not resell them, repackage them, or republish them. No patent liability is assumed with respect to the use of information contained herein. Although every precaution has been taken in the preparation of this book, the publisher and author assume no responsibility for errors and omissions. Neither is any liability assumed for damages resulting from the use of information contained herein. Published in the United States.

Table of Contents

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Self Evaluation Templates ..................................................................................... 10 Core Competencies ....................................................................................................... 10

Adaptability .......................................................................................................... 12 Adaptability: Exceeds Expectations .............................................................................. 12 Adaptability: Meets Expectations ................................................................................. 13 Adaptability: Below Expectations ................................................................................. 13

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Attendance and Punctuality .................................................................................. 15 Attendance and Punctuality: Exceeds Expectations ..................................................... 15 Attendance and Punctuality: Meets Expectations ....................................................... 16 Attendance and Punctuality: Below Expectations ........................................................ 16

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Attitude ................................................................................................................ 18 Attitude: Exceeds Expectations .................................................................................... 18 Attitude: Meets Expectations ....................................................................................... 19 Attitude: Below Expectations ....................................................................................... 19

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Communication..................................................................................................... 21 Communication: Exceeds Expectations ........................................................................ 21 Communication: Meets Expectations ........................................................................... 22 Communication: Below Expectations ........................................................................... 22

... 37 ...................................................... 37 Critical Thinking Skills: Below Expectations ............................................................ 25 Company Compliance: Below Expectations ........................................................ 27 Continuous Improvement: Meets Expectations ............................................................................................................................................................................................................. 31 Cooperation: Below Expectations. 27 Continuous Improvement: Exceeds Expectations ................................................... 28 Continuous Improvement: Below Expectations ........................................................................ 36 Critical Thinking Skills: Exceeds Expectations ............... 24 Company Compliance: Exceeds Expectations.............................................................................................................................. 36 Critical Thinking Skills: Meets Expectations .......................................................................................... 34 10 Critical Thinking Skills ................................................................... 31 9 Creativity and Innovation ........................................................6 Company Compliance ............................... 30 Cooperation: Meets Expectations .................................................................................................................. 24 Company Compliance: Meets Expectations ......................................................................................................................... 25 7 Continuous Improvement...................... 30 Cooperation: Exceeds Expectations . 34 Creativity and Innovation: Below Expectations ............................................................................................................................ 33 Creativity and Innovation: Meets Expectations. 28 8 Cooperation .................................................................................................................. 33 Creativity and Innovation: Exceeds Expectations .........................................................

........................................................................................................................................................................... 51 Initiative: Meets Expectations .......................... 46 14 Goal and Objective Setting .................................................................................................................................................................................................................................................................. 52 Initiative: Below Expectations...............11 Customer Satisfaction ............................... 42 Dependability: Exceeds Expectations ............................... 52 ............................................................................................................................................................................................... 43 13 Ethics .......................................... 45 Ethics: Meets Expectations ......... 39 Customer Satisfaction: Meets Expectations .......................................... 42 Dependability: Meets Expectations ........................ 40 12 Dependability ................................................. 40 Customer Satisfaction: Below Expectations .......................................... 39 Customer Satisfaction: Exceeds Expectations ......................................... 45 Ethics: Below Expectations ..................................................... 49 Goal and Objective Setting: Below Expectations ........................... 48 Goal and Objective Setting: Exceeds Expectations ............................................................................................................................................ 43 Dependability: Below Expectations ........................................................................................................................... 45 Ethics: Exceeds Expectations .................................................. 49 15 Initiative .................................................................................................................................................................................................................... 51 Initiative: Exceeds Expectations................................... 48 Goal and Objective Setting: Meets Expectations ..............

....................................... 64 Leadership: Below Expectations ................................................................................................................. 66 Listening Skills: Below Expectations ...................................... 64 20 Listening Skills ....................................................................... 63 Leadership: Meets Expectations ............................................................................................................................................................................... 55 Interpersonal Skills: Below Expectations .................................................................................................................................................................................................................................................16 Interpersonal Skills ..................................................................... 54 Interpersonal Skills: Exceeds Expectations ............................................ 58 Job Knowledge: Below Expectations ................................................ 55 17 Job Knowledge ............................................... 61 Judgment and Decision Making: Below Expectations ................................................. 58 18 Judgment and Decision Making ...................................................... 60 Judgment and Decision Making: Exceeds Expectations .................... 54 Interpersonal Skills: Meets Expectations .......................................................................................................................................................................... 63 Leadership: Exceeds Expectations ......................................................... 57 Job Knowledge: Meets Expectations .................................................................. 67 ..................................................... 60 Judgment and Decision Making: Meets Expectations .................................................... 61 19 Leadership ....................................... 66 Listening Skills: Meets Expectations ........ 57 Job Knowledge: Exceeds Expectations ........................................................................... 66 Listening Skills: Exceeds Expectations ............

........................ 73 Organization and Planning: Below Expectations ........................................................ 75 Problem Solving: Exceeds Expectations................................................................................................................ 81 Professionalism: Meets Expectations ............................................... 79 25 Professionalism ..... 75 Problem Solving: Meets Expectations ............... 73 23 Problem Solving ...................................................... 76 Problem Solving: Below Expectations............. 82 Professionalism: Below Expectations .. 81 Professionalism: Exceeds Expectations ................................................................. 70 22 Organization and Planning .............. 72 Organization and Planning: Exceeds Expectations ............................................................................................................................................................................................................................................................................................................................... 72 Organization and Planning: Meets Expectations ................................................. 78 Productivity: Exceeds Expectations .......................................... 79 Productivity: Below Expectations ................................................ 70 Managerial Style: Below Expectations ........................................................................................................................... 78 Productivity: Meets Expectations ................................................................................................................................................................................................................................................................................................ 69 Managerial Style: Exceeds Expectations ........................................................................................ 69 Managerial Style: Meets Expectations ......................................... 76 24 Productivity .................................. 82 ......................................21 Managerial Style ......................................................................................

................................................................................................. 87 Sales: Exceeds Expectations ...................................................................................................... 88 Sales: Below Expectations............................................. 96 Time Management: Meets Expectations .........................................26 Quality ......................................................................... 96 Time Management: Exceeds Expectations ................................................................................................................................................... 97 ..................................................................................... 91 Teamwork: Below Expectations......................... 85 27 Sales ....................................................................................................... 90 Teamwork: Exceeds Expectations .................................................... 93 Technical Skills: Exceeds Expectations..................................................................................... 85 Quality: Below Expectations .......................................................................................................................................................................................... 91 29 Technical Skills ............................................................................................ 84 Quality: Exceeds Expectations ........................... 88 28 Teamwork ....................................................................................................... 94 30 Time Management .................. 87 Sales: Meets Expectations ........................ 94 Technical Skills: Below Expectations ................................................................................................................ 90 Teamwork: Meets Expectations ........................................................................................................... 97 Time Management: Below Expectations .......................... 93 Technical Skills: Meets Expectations ....................................................................................................................................................................... 84 Quality: Meets Expectations ...........................................

.. 99 Training: Meets Expectations ..................................................................................................................................................................... 100 Training: Below Expectations.......................................................................................31 Training............... 100 ................................................................ 99 Training: Exceeds Expectations .....................................

Attendance and Punctuality 3. Cooperation 7. meets expectations. CORE COMPETENCIES Each company has its own set of values and we don’t know specifically what your company values. Communication 4. but how do you describe your strengths without seeming cocky? How do you describe your weaknesses without being too negative? In this book. and below expectations. Creativity and Innovation 8. We all have strengths and weaknesses. Continuous Improvement 6. so we’ve written the complete self evaluation templates with 30 different core competencies each: 1.Chapter 1 SELF EVALUATION TEMPLATES Finding the right words for your self evaluation can be a difficult task. Company Compliance 5. We’ve written hundreds of template paragraphs you can use to quickly complete your self evaluation – and impress your management team. These are easy to copy and paste into your own self evaluation. Critical Thinking Skills 9. you will find the right ways to describe yourself on the self evaluation. categorized by exceeds expectations. Dependability Simple Evaluation Page 10 . Customer Satisfaction 10. Adaptability 2. no matter the circumstances. You will find paragraphs for each core competency.

Organization and Planning 21.11. Problem Solving 22. Sales 26. Training Simple Evaluation Page 11 . Quality 25. Listening Skills 19. Technical Skills 29. Professionalism 24. Job Knowledge 16. Interpersonal Skills 15. Goal and Objective Setting 13. Leadership 18. Ethics 12. Productivity 23. Initiative 14. Managerial Style (for Supervisors) 20. Judgment and Decision Making 17. Time Management 30. Teamwork 27. Telephone Support Skills 28.

I will continue to handle changes that may arise and provide support to team members. Simple Evaluation Page 12 . Over the next year. I am one of the most proficient employees at maintaining composure and change as it is demanded. We have a very fast paced environment and I understand how to navigate the changes and provide high quality work.Chapter 2 ADAPTABILITY ADAPTABILITY: EXCEEDS EXPECTATIONS “ “ “ “ “ Though many people find change difficult to handle. I understand how to handle it with ease. In an environment that is constantly changing. being able to rapidly assess a situation and adapt is crucial. I believe I am a very flexible employee. I have handled the changes well and supported other employees who were troubled by them. The past year has seen a number of changes happen in our department. I face challenges head on and with a motivated spirit. Over the next year. I will continue to remain nimble and adapt to changing circumstances. despite not knowing what may be coming at me next. I encourage others to take initiative when new projects or assignments come available and quickly adapt when times require it. This has not only demonstrated my ability to cope with change. I see change as an opportunity. I consistently show composure when put into a stressful situation. I try to calm those working around me by keeping them focused on a specific goal. but resulted in improved team dynamics. I believe I have been flexible and a productive member of the team.

I handle changes of schedule and office protocol with ease. I have greatly improved in adaptability this year. I have been willing to work odd hours when a project requires it. I know I lose focus of the end goal. demonstrating I can adapt to changing work schedules. and have made suggestions on how to improve them further. identifying solutions and efficient alternatives instead of cracking under the pressure. While I once shied away from change with discomfort. and even help to calm those around me in times of stress. I’ve learned to embrace it with renewed energy. I face challenges with composure. I adapt to changing schedules and assignments. I become frustrated when faced with sudden. I could improve by adapting to the addition of new responsibilities. My attitude toward unforeseen challenges could use improvement. I consistently maintain composure during times of stress.ADAPTABILITY: MEETS EXPECTATIONS “ “ “ “ “ “ I frequently adjust my work schedule to meet the needs of the team. ADAPTABILITY: BELOW EXPECTATIONS Occasionally. Sometimes. I believe I am a versatile employee who does what is necessary to keep business moving forward and I will continue this over the next year. and show that I can adapt to new challenges that arise during an assignment. I have satisfactory standards of adaptability. At these times. I know I struggle with some tasks that are not part of my job. and have proven that I can adjust to sudden changes within the work place. Simple Evaluation Page 13 . unexpected changes. I am very willing to make the necessary changes to help the team succeed.

I understand not everyone appreciates this style. I understand how important these are to the business. and I will work to improve in this area. These fluctuations in the environment have made it difficult to keep track of the changes in the environment. I will work on documenting processes and keeping up with the changes in the business. I will work on accepting all types of change. Simple Evaluation Page 14 . but struggle when we have larger issues that affect the whole office or department. I do well adapting to small changes at work. I will continue to work on improving in this area. Some of these changes are just too large to adapt to quickly. Over the next year. We are in a period of change and I have struggled to keep up. I will work on improving my acceptance of change. There are times when I struggle with new work assignments and training.“ “ “ “ I have a tendency to micromanage assignments and allow for little deviation in plan or schedule. but I need some latitude to achieve these in my own timeframe.

Chapter 3
ATTENDANCE AND PUNCTUALITY
ATTENDANCE AND PUNCTUALITY: EXCEEDS EXPECTATIONS

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I believe this year I have demonstrated that I care greatly about attendance and punctuality. I get to work early to be prepared to start a productive and efficient work day. I’ve had perfect attendance this past year.

Not only does Jason exemplify our standards of attendance and punctuality, but he takes initiative to improve the attendance and punctuality of those around him. He creatively introduced new incentives to keep his subordinates motivated to be at work, and their work is consistently efficient because of it.

I am quite reliable in terms of punctuality and attendance. I show up on time every day, and do not leave early without prior approval and meeting his obligations. Additionally, I started a carpool to improve the punctuality of others.

I start each day ready for the challenges ahead. I am dependable and maintain a great schedule throughout the year. I will continue to try to excel in attendance and punctuality.

I have a nearly perfect record of attendance and am on-time, ready to work, each day. I always seek prior approval before taking a day off, and arrange for back up support during any absences. I complete my assignments on-time and my meetings end on-time.

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ATTENDANCE AND PUNCTUALITY: MEETS EXPECTATIONS

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I have very good attendance. I start and end meetings on time which helps keep my team productive. I continue to work on improving my time management skills to continue remaining on-time.

I complete my assignments accurately and on time and am prepared for meetings. I rarely have a sick day and have improved my attendance this year. I meet all company standards for attendance and punctuality.

A number of times I’ve had to work late to complete a project on-time. I do so without complaint and want all of our projects to be successful. I believe I meet all expectations for attendance and punctuality, showing up on time and eager to work.

I schedule vacations well in advance, ensuring that necessary preparations are made for my absence. I show up on time and only leave early when my work is completed, and I have received the necessary permission from my manager. I support my peers when they are struggling with time management, and am willing to take on extra work for the benefit of the team.

I have satisfactory attendance. I believe I have been on-time to work and work my full schedule most work days. There have been, on occasion, days where I have been late to work, but I stay late to make up the time. I will continue to work to improve my attendance.

ATTENDANCE AND PUNCTUALITY: BELOW EXPECTATIONS
For most of the year, I have no attendance problems. During inclement weather, traffic can cause me to be late on occasion. I try to adjust the time I leave to make up for this, but on occasion I am still late. I will continue to work on improving my punctuality.

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At times, I have a bad habit of arriving late to work. I understand how this affects my team and am working on a plan to improve my attendance. I will show greater effort to arrive on time and begin work along with everyone else.

Though my attendance is good, I know some of my breaks have run a little long this year. I will continue to work on keeping my breaks to their allotted time and improve in attendance and punctuality.

I consistently arrive to work on time, and schedules her absences according to regulations. However, I understand the perception that I spend a lot of time on personal matters at work. I will work on improving this and ensuring that my work time is devoted to business matters.

My attendance has suffered at times due to unforeseen personal circumstances. I believe that I am a reliable team member. I do understand the negative effect on my colleagues and will work to improve in this area.

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One of my greatest strengths is showing an exemplary attitude at all times. I believe this provides an excellent example for the ideal work attitude. always showing enthusiasm and good humor when taking on a project. I work to keep a positive attitude and help motivate others to do the same. and it shows in the high quality of my final products. I find it easy to be energetic and ready to start work in the morning. I believe I use humor effectively on my team to relieve tension. This helps keep my team working quickly and efficiently. Offering encouragement and support is one of the things that sets me apart.Chapter 4 ATTITUDE ATTITUDE: EXCEEDS EXPECTATIONS “ “ “ “ “ I think I display a uniquely positive attitude toward my work. Simple Evaluation Page 18 . I have strong motivation in my responsibilities throughout the day. I accept criticism well. I consistently portray an attitude communicating respect and patience. and never shy away from a challenge. I demonstrate a very good attitude toward work. always using it to make improvements. I like to keep people focused on a goal. always excited to take on a new assignment or additional responsibilities. I remain actively engaged in my projects throughout the entire work day. I treat subordinates in a way that encourages growth and improvement and am always willing to lend an ear when a team member faces a difficult challenge. and remain actively engaged with my colleagues.

This next year. I will continue to work to improve in this area over the next year. My attitude toward positive change is one of enthusiasm. and I consistently puts forth an effort to improve myself and my surroundings. always looking for something new to learn about the industry. I attempt to maintain a positive attitude. I believe I have an attitude committed to progress and make frequent suggestions to improve processes and the way we work. I believe this is a strong way to provide an example to my. I have worked to improve this perception. I ask insightful and well-formulated questions. I believe I am willing to go the extra mile to put others at ease. and also work hard to make sure others feel at ease.ATTITUDE: MEETS EXPECTATIONS “ “ “ “ “ “ “ I like to remain fully engaged in his work until completion. ATTITUDE: BELOW EXPECTATIONS There are times where people have an impression that I am uninterested and unmotivated attitude toward my assignments. I have an encouraging spirit and a determined attitude to help to motivate those around me. I show a unique attitude toward work. I am going to work to improve my attitude and my coworker’s perceptions of my attitude. but have not been able to fully disperse it. and instead of using it as Simple Evaluation Page 19 . I have a tendency to take constructive criticism personally. I try to always remain a positive thinker and help to motivate those around me during times of stress or difficulty. There is often much office drama and I try to avoid it and not let personal issues affect the quality of his work. fostering a comfortable and open work atmosphere. but am consistently very critical of myself. and frequently support team members in need. I enjoy going the extra mile to complete an assignment.

I understand I have a very competitive attitude. Simple Evaluation Page 20 .a method to improve. when in fact. it’s just extreme focus on the work at hand. There are times where work can get very emotional and this has been off-putting to some of my coworkers. it creates issues within my team because people feel that I am always competing with them. They perceive me as being angry and frustrated. I let my feelings of fear and rejection stop me from progressing. and perhaps at time I am. “ “ “ I have a tendency to get so focused on a task that I ignore the people around me. I will work to improve my communication skills and dealing with people even when I am in the middle of a task. While this can be good for certain aspects of business. I do not want people to believe I have an air of superiority and will work this year to tone down my competitiveness. This is an area of focus for the next year. This has resulted in the impression that I don’t care. but I know this is poor emotion control and I will work to improve it.

I ask questions when faced with doubt. and have a calming influence on those around me. I believe I stand out among my peers. I do it all in a friendly and non-aggressive manner. I am in constant communication with my team. I remain composed under stress. I regularly request constructive feedback when turning in an assignment. I provide timely and constructive feedback. and I am personally requested on many projects. holding weekly staff meetings to make sure everyone is on the same page. always making others feel welcome to visit my office for a discussion. I excel as a public speaker and a company spokesperson. I foster open information sharing and enhances the productivity of my team. In terms of communication.Chapter 5 COMMUNICATION COMMUNICATION: EXCEEDS EXPECTATIONS “ “ “ “ “ My goal is to cultivate an office environment of openness. and communicates problems in order to solve them more efficiently. I have set up a system of information sharing to ensure that everyone on the team is kept up-to-date on industry advancements and relevant changes to office policy. I work to create a welcoming and inclusive work environment. Additionally. Simple Evaluation Page 21 . as well. conducting myself with dignity and openness in every business venture. My communication with clients is always exceptional. I am often sought after for feedback on a project. and provide clear explanations when asked to clarify a difficult issue.

I allow subordinates to express their successes. always keeping open lines of communication with clients and colleagues. I believe I communicate well. while at other times I struggle to explain concepts. always explaining ideas in a clear and precise manner. and demonstrate a real willingness to hear all available information before making a final decision. keeping my team focused and up-todate on advancements in the field. I demonstrate an evolved sense of humor and candor during business dealings. I will continue to make progress in this area. I have greatly improved in that department over the course of the year. I am always making others feel welcome and act as a calming influence when an upsetting situation arises. At times. While I have struggled with open communication in the past. I often provide feedback to my subordinates. I have proven to be an effective communicator. keeping my team comfortable and productive.COMMUNICATION: MEETS EXPECTATIONS “ “ “ “ “ “ I believe I am a satisfactory communicator. I believe I am insightful. I regularly keep open lines of communication. Where I once was afraid to request clarification. Simple Evaluation Page 22 . COMMUNICATION: BELOW EXPECTATIONS I find that I am an inconsistent communicator. and introduced in a non-intimidating way. I create an inclusive work environment. Additionally. and requests feedback from my superiors. I will work to improve my preparation in the future. I now welcome the opportunity to ask well-prepared questions. my feedback on projects is always very productive. I hold frequent meetings with my team to keep them updated of changes in the field. I need to work more on being consistently prepared in order to better communicate my ideas.

Simple Evaluation Page 23 . I have a strong personality which has a tendency to alienate some around me and I will work to improve this. but I understand how this can be viewed as isolation and not communicating with others well. I need to improve my communication by fostering open lines with my coworkers and be more welcoming with my interactions.“ “ “ “ At times. but one which I am committed to improving. I prefer to handle assignments on my own rather than communicate with other team members. This is a difficult proposition. I will work on improving my teamwork. I believe this is the best path to getting things accomplished right. this is evident as I am often overwhelmed with work. I know I need to find my voice and find the confidence to express my ideas. I find it difficult at times to ask for help and when a task is late. I am a quiet person which comes across as shyness or possibly aloofness. I have been working to engage with my peers for help. but still find it challenging to communicate my need for assistance.

This is one of my strengths – I pause long enough to consider how decisions would affect the company and then act accordingly. I am proud of my team’s efforts to uphold company policies and remain compliant with all company directives. Managing and training others on department procedures is a joy of mine. I believe I have an excellent understanding of what the company expects and the policies and procedures that must be followed. I believe I am a model employee in this regard. It is important to remain productive and efficient by following all company regulations.Chapter 6 COMPANY COMPLIANCE COMPANY COMPLIANCE: EXCEEDS EXPECTATIONS “ “ “ “ “ I always try to adhere perfectly to our processes and procedures. This is an area I excel in and will continue to excel in this year. I will continue to excel with company compliance. I have worked hard this year to ensure we have properly trained and followed all company rules. I believe I have an excellent understanding of how to comply with company procedures in my current position. This has been an area of focus for me. Simple Evaluation Page 24 . It is something I truly relish and believe sets us apart from our competitors. I consistently keep my staff up to date with company policy and ensure it is followed to the letter.

I work within the parameters of the company procedures to the best of my ability. I understand the effect this can have on my team and will resolve to make sure all activities follow proper procedure. I work well within the framework setup for me by the company and my manager. I will continue to work on this initiative and make sure I follow all company policies and procedures. I understand and follow all rules and regulations set by our company. I support the company’s vision and mission and work hard to achieve it. I will continue to keep up to date in this area. I work well within the parameters set by my manager. and company policies to the letter. I understand how to comply with everything the company has asked of me and I believe I have done a good job with this. We are in a well regulated industry and I make sure that my team and I follow all of the rules. Simple Evaluation Page 25 .COMPANY COMPLIANCE: MEETS EXPECTATIONS “ “ “ “ “ “ “ I understand the company processes and regulations and work hard to meet them. Sometimes my work requires minor adjustments to the stated policy. I can improve in communicating changes in company direction this next year. I am regularly relied upon to instruct other employees in regards to these rules and how they should act under them. COMPANY COMPLIANCE: BELOW EXPECTATIONS There are a number of times where I know I have violated a procedure or company policy in order to get the work done. but I understand there are times when I am expected to think and act independently and I struggle to achieve this. but I always keep the company in mind when acting. This protects our firm and my team from legal exposure and also ensures we are being ethical in all we do. regulations.

I understand there have been times where I have short cut the company policies to save time and I understand this is not acceptable practice. Many of these have seemed outdated. In the future. I will follow these policies to the letter.“ “ “ There have been some of the policies where I have struggled to adopt and practice them. I understand how this impression could have developed and will work hard this next year to improve in this area. but I understand the company wants me to follow them to the letter despite the deficiencies. Though I believe I have done well in this regard. I am working on documenting these deficiencies so these policies can be revised and improved. Simple Evaluation Page 26 . There has been an impression that I am unreliable when it comes to following procedures and policies.

the work of my team. but something that we should all be seeking. I have made a number of breakthroughs in performance this year through continually improving my productivity. Continuous improvement is not just a business catchphrase. I will continue to work on this progress. I will continue evolving and improving in my position. I will continue working hard in the area of continuous improvement. and other coworkers. I am exciting about the potential improvements I will make this next year. Simple Evaluation Page 27 . I find implementing new ways of doing business both easy and effective. I believe this is an area of strength: identifying opportunities where I can improve and see great returns. I understand how to make the best of the situation and improve myself. I am constantly evaluating and improving the way I work to continue making both incremental and breakthrough improvements. When we do have changing conditions. increase productivity and make us better as a company.Chapter 7 CONTINUOUS IMPROVEMENT CONTINUOUS IMPROVEMENT: EXCEEDS EXPECTATIONS “ “ “ “ “ Change is inevitable and I excel at using change as an opportunity. I will continue to improve in my job and improve how I work with others. To survive in business one must evolve and I believe I am very good at identifying inefficiencies in my own work. I have also learned how to affect positive change to the work environment during these times. I highly value feedback received which allows me to constantly improve myself. which if improved.

I think continuous improvement is a good area of focus for continued investment. I can see a problem. Part of continuous improvement is identifying process improvement ideas. Overall. CONTINUOUS IMPROVEMENT: BELOW EXPECTATIONS I struggle to identify new improvements in my work that I can actually improvement. I will continue to work to find ways to improve how we do our jobs. There are a number of parts of kaizen that I initially struggled with in my job. I have attended kaizen training and implemented much of it in my day to day work. I don’t believe I have a great talent in continuous improvement. instead. identify the symptoms and what is actually the root problem. I do not feel empowered to make changes and find it difficult to implement new processes at work. identify inefficiencies. I receive input from my team on potential improvements and then we implement and test them. I know this is an area of improvement for me and a focus this year. incremental improvements to my work and to processes my department uses. This is an area which I will continue to improve in this next year. I then identify a solution and implement it.CONTINUOUS IMPROVEMENT: MEETS EXPECTATIONS “ “ “ “ “ “ I have made a number of small. The best ones are retained and we restart the process. but very good at the latter. and improve it. it just comes naturally to me to identify potential improvements in my work processes. I understand how to document a process. Simple Evaluation Page 28 . I will work to improve in process improvement as well. I am good at identifying and eliminating suboptimal processes in our work environment. I have made a number of incremental improvements to how I work and will continue to do so this year. These have result in increased productivity and efficiency. another is identifying problems and breaking them down to their root cause. but since then have improved and see it working well. I am not very good at the former.

breakthrough changes to the detriment of allowing small changes to take hold. This is at odds with the desires of management and one area which I understand I am at conflict with coworkers.“ “ “ “ I understand the focus on continuous improvement. but I believe we are positioned to be efficient as we currently are. One of my focuses has been on major. but one which I hold. This is something I struggle in and would like more assistance finding ways to improve my work. I do not feel like I have ownership of my work and do not feel the motivation to make changes to how I work. I don’t know how to creatively think up ways to improve and struggle with decision making when presented with different options to potentially improve. Simple Evaluation Page 29 . I understand I need to change in this area. This has resulted in a year of missed opportunities. I will focus on making small changes that will make major changes – over time. I am at a loss for coming up with new ideas for continuous improvement. This next year. I would like to feel more ownership over what I do so the changes I make hold value. I understand this isn’t a popular opinion.

Through my leadership. By making sure everyone understands this is a team effort. My goal is to make a positive contribution to team morale and I believe I am successful at this. My focus this year has been to be an encourager of my fellow team members. One of my strengths is offering assistance to coworkers in need. I create an atmosphere of mutual teamwork and support. Our environment is always in flux and I try to handle the changes well and find ways to help others accept change. I understand how to bring disparate groups of people together and promote cooperation.Chapter 8 COOPERATION COOPERATION: EXCEEDS EXPECTATIONS “ “ “ “ “ I find it very easy to adapt to changing circumstances. I will continue to contribute in this area over the next year. The team cooperates well with one another and makes sure the job gets accomplished. we have been able to accomplish more together than any of us could individually. I believe I am an asset because I can effectively work with people to complete a project or successfully achieve a goal. I try to always be willing to lend a hand in times of need and bring teams of people together around a common goal. Simple Evaluation Page 30 . This has led to a team-centered environment. our work environment is positive and inclusive.

This is an area which I believe I am very good at. I believe our team is a model for teamwork and cooperation. I find it easy to ensure that we are focused on team goals and help each employee both accomplish their individual goals. I give of myself to make sure the job is well done. I have struggled collaborating with others. but find it difficult to train and communicate these tasks to team members. I am always willing to lend a hand and find creative ways to ensure others will as well. This will continue to be an area of focus for me. One of my strengths is finding ways to make a positive contribution to teamwork.COOPERATION: MEETS EXPECTATIONS “ “ “ “ “ “ “ I cooperate well with coworkers. and members of other teams. This has created an inclusive and cooperative environment. I make sure projects are a team effort and am always willing to lend a hand when needed. I have not been consistent enough with effectively involving others in learning new systems or processes. managers. I coordinate individual workers together to meet deadlines and work effectively as a team. I can learn and take on new tasks with ease. but fall short in cooperating on group projects and in partnership with staff members. I encourage others around me to work towards a common goal. Simple Evaluation Page 31 . At all times I try to be an encourager and make sure everyone is able to effectively contribute to the team’s goals. but I have not always been successful with. This has been an area I have been working on. I have been very good with individual tasks. I work to coordinate individual team members together to ensure we work well together and accomplish much together. COOPERATION: BELOW EXPECTATIONS At times. and also their team goals. staff.

Some believe I am very territorial with my work. I do share crucial information and ideas with coworkers. In this new job. I understand the team nature of our work environment and will continue to make efforts to be more inclusive. When I moved into this role.“ “ “ Unfortunately. but I believe I am just better at accomplishing tasks alone. I will continue to work on focusing my efforts towards the team. I came from one which was very individual-focused and demanded a great deal of focus. I need to manage this perception and demonstrate a renewed effort to cooperate with team members and make sure the job gets done. Simple Evaluation Page 32 . but the actual tasks I prefer to work with alone. I am expected to perform a much more team-focused effort and I have frankly struggled to make the transition. a perception has arose that I am unwilling or unable to offer help in times of need.

I pull the team together to focus on a common goal. I foster creativity on my team by holding brainstorming sessions and encouraging new ideas. I am very visual and can see the solution before anyone else. I am often approached to develop a solution no one else has thought of. When faced with a difficult problem. I am constantly questioning common practices and regulations in order to refine and improve office standards. “ “ “ I easily imagine new solutions and then put them into practice. I show consistent strength in creativity and innovation. I will continue to excel with my creativity. My unique and helpful suggestions have been used on multiple occasions to increase office productivity and improve the overall work environment at the office.Chapter 9 CREATIVITY AND INNOVATION CREATIVITY AND INNOVATION: EXCEEDS EXPECTATIONS “ “ I display signs of originality everyday with the fresh ideas I bring to the table. Additionally. skillfully adapting to new information and facing challenges that arise with spirit and determination. and offers alternative suggestions when obstacles arise. This has led to a number of improvements to work processes and Simple Evaluation Page 33 . proving my ability to productively contribute to the team. I exemplify a refined standard of creativity and innovation. I successfully funnel the creative recommendations of staff into practical applications. frequently contributing new ideas at meetings. I know these creative contributions have proven to be an indispensable part of conducting innovative business.

My recent assignments have exemplified signs of creativity. Although I have struggled with originality in the past. I also show ingenuity when facing difficult situations. I have shown great improvements over the past year. actively participating in meetings and making suggestions for improvement. CREATIVITY AND INNOVATION: BELOW EXPECTATIONS I believe I have shown great potential in the areas of creativity and innovation. I offer a creative touch to an otherwise monotonous role. I have a tendency to develop an Simple Evaluation Page 34 . Whenever we need a fresh look at a problem. I satisfy all standards for creativity and innovation. At times others see my approach as aggressive and I am working to soften how I say things.increased the productivity of my team. proving my ability to explore new perspectives in order to approach a project differently. I show consistent progress in my work. thinking creatively and providing fresh ideas. I encourage thinking of alternatives when my team runs into a wall and have built a collaborative work environment. offering new ideas and perspectives. My suggestions have been put to use on many occasions. I show great potential in creativity and innovation. and makes continued efforts to actively participate at meetings. I try to provide a novel perspective. but there are times when I struggle to complete things. This artistic flair has provided a number of creative ideas for our team to implement. I satisfy the expectations for creativity and innovation. I have proven to be consistently creative and innovative. CREATIVITY AND INNOVATION: MEETS EXPECTATIONS “ “ “ “ “ “ I like to provide a new perspective on difficult projects. I will continue to work on offering creative solutions. consistently providing useful feedback to improve project strategies.

This appears on the outside as being reluctant to explore new approaches and alternatives. I lack motivation to face challenges with initiative. my contributions have decreased and at times. I find it easiest to be creative when working with a team. In the past. I found it easy to be creative. but honestly I lack confidence to be creative on my own. Lately. The biggest challenge I have found in being creating is trying to create original ideas. I am hesitant of risks. I know I have the potential to excel in this area and will work to rediscover my past talents. This is by nature – I am not a risk taker and like to play it safe which has resulted in an appearance of a lack of creativity. I plan on working to improve in this area this year. I look to others to solve them. I have struggled to stimulate ideas among my staff and peers. Instead of tackling the problem productively in these situations. I understand my work would improve if I were more willing to take risks and face challenges.exciting new idea. “ “ “ “ I know I have struggled lately to remain focused enough to innovate. choosing to let others offer solutions instead. but since moving into a manager role. Simple Evaluation Page 35 . but lose confidence as the project faces problems. I am moving in the wrong direction when it comes to creativity and innovation. which is causing my work to suffer.

The methodical nature my team uses to pursue long term ideas is refreshing. and how to summarize it. I have excelled at reviewing a situation and quickly identifying the key elements of the situation. There have been a number of difficult issues to examine and resolve and I believe I have handled them all very well. This has created an environment where calculated risk taking is rewarded and understanding the long term needs of the business is almost second nature. I understand how to logically examine something and provide a well reasoned response. “ “ “ I have been very good this year at analyzing situations and discovering the right solutions. There is often little middle ground when it comes to critical thinking skills: you either have it or you don’t. Critical thinking skills have been key to our team’s success and I have been the highest performer in this area. My ideas are well grounded and practical. This skill has led to a number of situations where we have been able to find different paths to take and generate additional revenue.Chapter 10 CRITICAL THINKING SKILLS CRITICAL THINKING SKILLS: EXCEEDS EXPECTATIONS “ “ I have a very analytical mind. I will continue to work in the area of critical thinking this year. One of the areas of focus this year has been training the team to think about the long term implications of short term actions. what potential paths we can take. This is one area where I believe I have performed excellently this year. Simple Evaluation Page 36 . I believe critical thinking skills is one of my strengths. I believe the attention I placed on this area has really paid off this year.

On a number of occasions. I do well with short term problems and situations. These skills have resulted in excellent resolutions for many situations this year. This is an area of focus: how to strategically think about the long term business. Connecting the dots from A to B is a difficult skill to master. analyze data. but struggle to think more long term and how the short term actions could affect long term decisions. I have an analytical mind and enjoy dissecting a situation to discover root causes. identified unstated assumptions and information. and offer suggestions for the proper direction to go. I am able to discern the right solutions and draw good conclusions from all of the information presented. many times. I am very good at recognizing problems and creating a prioritization of the steps to solve it. I am able to marshal pertinent information and properly interpret the information to find the connection between seemingly unrelated issues. but one which I believe I excel at. Simple Evaluation Page 37 . This is one area I have paid particular attention to this year and believe my results speak for themselves. CRITICAL THINKING SKILLS: BELOW EXPECTATIONS I am good at analyzing a situation and providing alternatives and ideas. One of the key challenges in our department is being able to properly analyze a situation and discover all of the factors involved and offer a good diagnosis. My judgment of potential resolutions has been very good.CRITICAL THINKING SKILLS: MEETS EXPECTATIONS “ “ “ “ “ “ Critical analysis skills are in short supply and I have made this an area of focus this year. I plan to continue to contribute in this area. My research skills are excellent and have. I have applied critical thinking to situations and we have reaped good results. I will continue to focus on improving my critical thinking skills.

I am good at analyzing a situation. but struggle to help my team develop these skills. This has resulted in a couple of situations where my team has become upset with me. I realize this has caused a number of problems or delays that could have been avoided.“ “ “ “ Sometimes. Simple Evaluation Page 38 . There have been times where I have spent far too much time analyzing a situation. Unfortunately. On occasion. I have dismissed a number of good analyses in favor of my own. I am working on providing more well-reasoned analyze and learning how to discard irrelevant information. This is an area of focus for improvement this year. I plan on working to be more critical of my ideas to ensure I am seeing the entire field of options before selecting a path to pursue. I struggle when it comes time to analyze the information to provide potential options for moving forward. I find myself convinced a particular solution is correct without reviewing all available options. There are times when I am not entirely sure of the best solution and do not have adequate time to fully analyze the situation. This is an area I will work to improve in this year. when I probably should have spent more time reviewing and critiquing them. I find I struggle to develop good conclusions from data provided. Though I believe I am very good at acquiring and interpreting information.

My internal customer surveys have been excellent and I have received excellent ratings from my manager and coworkers. I understand the importance of the customer relationship and how cultivate a happy and satisfied client. understand how to deal with difficult ones. Customer service has been a focus of mine this year. Simple Evaluation Page 39 . increase our revenue. I believe I am deeply focused on the customer experience. and aim to have a satisfied customer with each experience. Without customers. A focus on the customers is the quickest way to generate good returns for a company. I will continue to provide excellent customer service. This is crucial for the success of our team and our company.Chapter 11 CUSTOMER SATISFACTION CUSTOMER SATISFACTION: EXCEEDS EXPECTATIONS “ “ “ “ “ I understand the latitude available to ensure customer satisfaction and do everything necessary to retain customers. I want our customers to love our brand and our company and through this dedication to the customer. I understand how to deal with difficult customers and resolve major problems. I listen to customers. I wouldn’t have a job. I believe I offer excellent customer service to meet the varied needs of my clients. unique service is my specialty and something I will continue to perfect. My customer service ratings are stellar and I have very satisfied customers. Impressing customers with high quality.

I will continue to improve with my customer service. I believe I am good at handling customer situations and resolving problems. I will continue to work on improving the customer experience.CUSTOMER SATISFACTION: MEETS EXPECTATIONS “ “ “ “ “ “ Though my customer service ratings are high. I understand how to listen to and calm down customers in stressful situations. This has resulted in a number of problems which must be resolved. My customer surveys have been consistently good. These complaints center around follow up to customer issues and has resulted in a number of unsatisfied clients. I am very good at reading the customer and crafting a solution that is right for them. I have a very good approach to handling customers and believe this has resulted in an excellent image for the company. CUSTOMER SATISFACTION: BELOW EXPECTATIONS I have been made aware that the company has received a number of complaints about my customer service. Simple Evaluation Page 40 . I have missed a number of opportunities to up sell clients. I believe this has resulted in a number of great customer experiences and saved the company several customers. I will focus on improving my customer service. Up sells make up a good portion of our net sales and I understand I am required to meet a sales quota. I have built a number of great relationships with our clients and focus on customer service with each interaction. I am good at handling customer interactions – and very good at handling difficult customers. I have frequently failed to meet the sales quota. I can improve in follow-up communications with clients this next year. My customer satisfaction numbers met goal this year. This is an area of strength for me. Unfortunately. I value our customers and work hard to make sure they are pleased with the company and my service.

I do not always know how to handle the situation and frankly do not enjoy angry customers. Though I don’t have an external customer facing role. I have struggled with some of the relationships of key customers for our department. These situations are out of my comfort zone and I struggle to find a resolution. I believe additional training and coaching will help me learn how to properly handle these customers and ensure a disagreement doesn’t turn into a lost client. This is an area I will work to improve this year. many of whom are upset with my performance this year. Simple Evaluation Page 41 . This is an area I understand I need much improvement in and plan to participate in new training and coaching. though I am trying to mend these relationships and deliver stellar results.“ “ “ “ My customer service ratings have not been up to par this year. I have struggled to retain customers and have found dealing with difficult customers to be frustrating. There are times when I have struggled with difficult customers. I understand not all of my clients have been happy with my work. I do deal with a number of internal customers. A focus this year is to rebuild these relationships and improve my customer service ability.

There have been a number of times this year when I have worked late. I demonstrate this through a commitment to meeting or exceeding deadlines for projects and goals.Chapter 12 DEPENDABILITY DEPENDABILITY: EXCEEDS EXPECTATIONS “ “ “ “ “ I faithfully commit to get the job done and consistently perform above expectations. and dependable. There are times when we have tasks that absolutely must get done. I am willing to do whatever it takes to get the job done in an effective manner. I have shown that I will do what it takes to get things done. or changed my schedule to meet the demands of a project and deliver it on time. When something has to get done. This dependability and willingness to get things accomplished is a great asset to my team. despite any obstacles in the way. I am committed to success in this organization! I find a way to get the job done. I believe I am responsible. I will continue to grow in this area. I am someone who will get it finished and delivered. I believe I am a very reliable and committed member of the team. I believe I am one of the most reliable employees at our firm. Simple Evaluation Page 42 . weekends. I will continue to improve in this area and continue to be trustworthy. trustworthy. I do so with a positive attitude and willingness to complete it cheerfully.

my team. I will continue to grow with my dependability. DEPENDABILITY: BELOW EXPECTATIONS There have been times this year when I have struggled to complete tasks on time.DEPENDABILITY: MEETS EXPECTATIONS “ “ “ “ “ “ I have demonstrated that I am one of the hardest workers and I care about my job. This has caused my dependability to be questioned. and demands required. Simple Evaluation Page 43 . I reliably complete my work on time and within budget. and the company. each time. I believe I have achieved this. but I have worked to improve in this area and will continue to find new ways to demonstrate my reliability. I believe I am a responsible employee who completes tasks in a timely and efficient manner. I work well with others and respond to requests for help. I understand I am relied upon to provide great performance each day. I believe this has shown my reliability and I have contributed as required to the needs of the team. I work late as required and am willing to alter my shift to help my coworkers or management. I find time to make sure my staff are not stretched too thin and offer to help to alleviate stress. I believe my steadfastness on the job is admirable and I work without ceasing on major projects or if we have a problem. I consistently perform well and receive high marks for my productivity. I will continue to work on improving my dependability. scheduling. I am committed to getting the job done with whatever effort. I do not complain when asked to work overtime and offer to help when others are swamped with work. I am very consistent with my work product and deliver on time.

I will work to free up my schedule this next year. yet I should be more considerate of others when they have difficulties. I am committed. This has offered an impression that I am not committed entirely to getting the job accomplished. I will work to improve my dependability. A number of times I have failed to help my teammates as they struggled under the weight of the work. I have my own workload which is cyclical in nature. I understand there have been a number of projects I have been late with and have not effectively communicated before the project was late. Due to personal needs. I just cannot meet all of the demands on my time. I have not been able to work overtime or weekends as sometimes required. This year. I will work to balance the demands of my supervisory role and the needs of my team. I have struggled to keep up with my own duties as well as to help when the team gets behind on work. Simple Evaluation Page 44 .“ “ “ “ Since moving into management. This is an area of focus for me and one which I will improve in. Some believe this has reflected negatively on my dependability. Though I believe I am mostly reliable.

I demand this level of ethical values among my staff. as well as local laws. philosophical. or local laws. I follow all company policies. Simple Evaluation Page 45 . I like to look at each major decision from different perspectives: moral. I believe I have a very good sense to make solid decisions which not only are legal. ethical. international. ETHICS: MEETS EXPECTATIONS I meet all standards for ethical behavior and do not have any lapses in this area. it can be easy to find your ethics compromised. I have a solid base of principles and will not compromise them. I continually demonstrate a high standard of ethics. In an international role.Chapter 13 ETHICS ETHICS: EXCEEDS EXPECTATIONS “ “ “ “ “ “ I believe I am a morally sound person who stands on conviction. There is little gray to live in. I am deeply concerned about business ethics and interested in how it applies to real world situations. legal. This is one of my strengths in business. I think about what consequences could occur and how to manage those through a lens of morality. US. but also the intent of the rules. Not only do I stick by the letter of the law. but I have stood firm and have not violated company policies. the rules are meant to protect us and the firm and I follow them very precisely. In each action. but are also highly ethical.

I lied in a situation and was caught in the lie. laws. and regulations. ETHICS: BELOW EXPECTATIONS On occasion. my moral convictions are on display and I believe I pass the test. Being ethical is extremely important for our business to succeed and I believe this is an area I am good at. I will continue to work in an ethical manner. I have high morals and am consistent in my ethics and values. I do not think this is a significant ethical violation. This isn’t where I want to be all of the time. I have high ideals and expectations for myself and the employees that work for me. I have had some difficulty getting my head wrapped around some of the rules and regulations in our industry and how ethics applies. I don’t think I have been unethical. I will continue to keep up to date with changes in this area. I consider myself a highly ethical employee and I am consistent in demonstrating those ethics. In a position like mine. I understand the ramifications of my actions and what is required to fix these actions. This turned into a larger problem and one which needed gentle negotiations to resolve. Unfortunately.“ “ “ “ “ “ “ I understand the reasoning behind ethics. a number of times this year. and how a particular decision fits within this. I provide a good example for those around me and place a particular emphasis on ethical behavior with my team. there have been gray areas which I may have dabbled in. but I know questioning some of these rules have raised some eyebrows. Simple Evaluation Page 46 . I hold my team to a high moral standard. though I will continue to improve in this area. I believe I am a trustworthy employee who follows the rules very strictly.

Though I don’t believe I have been unethical. This has negatively affected team dynamics and my own position as their leader.“ “ There are times when I don’t understand why a particular rule is in place and have violated them for expediency’s sake. This is an area which I am acutely aware of and will work to resolve. Simple Evaluation Page 47 . my manager has noted a number of times where my team feels I have been backhanded or undercut them. I understand this is not acceptable and should not be repeated.

This helps drive achievement by moving the team the same direction together. I have a driven personality which thrives on goal setting. but I have also defined a number of personal and professional goals. I make sure the goal is accomplished. I build a task list each day to achieve these goals. Not only do I work towards company and department goals. Goals are the driving force behind our productivity. I will continue delivering excellence in this area. Simple Evaluation Page 48 .Chapter 14 GOAL AND OBJECTIVE SETTING GOAL AND OBJECTIVE SETTING: EXCEEDS EXPECTATIONS “ “ “ “ “ I always meet predetermined targets and deadlines. Goal and objective setting is something I enjoy and strive to instill in all of my employees. I structure much of my work and my team’s work around goal accomplishments. I understand my purpose at this company and strive to succeed in each task I undertake. One of the primary drivers behind my success in this department is my use of daily task lists which are part of a master list of goals. be it daily. When I set a goal. This determined performance has led to major accomplishments this year for our team. We regularly meet to set team goals. or annual goals. quarterly. teamwork. I contribute greatly to our department and company goals. We set them together and receive everyone’s buy in. Personally. monthly. I understand how to frame my work within objectives and then create proper goals to achieve them. exceeded) my professional goals. but I have also achieved (and in many cases. weekly. and achievements. despite what obstacles may be in the way.

We can achieve more together and I build my team around goals and objectives. I believe goal setting is important to getting things accomplished and place the proper emphasis on it with me team. setting good goals which move the business forward. At times. extensive planning. First we set the objectives for the team and then develop the goals together to meet those goals. I think the root cause of this has been a lack of focus on the goals and a general atmosphere of “putting out fires” instead of proactively working towards the future. I will continue to work diligently in goal and objective setting. I understand how to break these goals down into steps to achieve them. I know how to set specific goals which are measurable and achievable in the timeframe allotted. I work on these elements of the goal until the goal is achieved. I achieved all of my goals through hard work. Early on in my career. This past year. but now that I have used them in my day to day work life. Simple Evaluation Page 49 . I have a number of goals defined for me each year and I work hard to achieve each one. I understand how to create SMART goals and effectively manage my work to achieve them. and dedication.GOAL AND OBJECTIVE SETTING: MEETS EXPECTATIONS “ “ “ “ “ “ I am proficient in setting goals based on objectives. Setting goals and working through tasks is an essential part of my every day work and something which drives me to success. we have been much more productive and happy since placing this into our regular work process. GOAL AND OBJECTIVE SETTING: BELOW EXPECTATIONS I have struggled to achieve my goals this year. I didn’t think much about goals or objectives. This year. I will continue to work hard to achieve the goals we set. I plan to set aside time to achieve these goals and be proactive instead of constantly reacting to emergencies. we struggle to meet some of the stretch goals. I will continue to grow in this area. but overall. I don’t know how I would operate without them.

I do not believe I did well in this area and will better define my goals next year. and will work to accurately set goals this year which can be achieved. Though I achieved my personal goals. but have not found the time to implement it for goal setting. I understand the process is in place for a reason.“ “ “ “ I have not followed a systematic process to achieve my goals. I spread myself across all of the goals and did not focus on any individual goal. Since my goals were so poorly constructed. Since I was an integral part of these goals. and unfortunately. This has resulted in lower results than could otherwise have been achieved. causing all of them to fail. not achieving them was a failure for me. This left goal achievement open to interpretation. did not achieve them. we did not achieve our department goals. Simple Evaluation Page 50 . I set many stretch goals for myself. I will better manage the team to achieve both our personal goals and our department goals. I plan to use it from now on and achieve my goals next year. This next year. I had poorly defined goals this year that in the end weren’t measurable. I would have been better off focusing on a few of them than all of them.

I volunteer for it. If I see something that needs done. When a task needs done. I believe I am a resourceful employee who finds ways to get work done. When a customer is repeatedly having problems. Simple Evaluation Page 51 . I do it. I take it. I step up. Taking initiative is a passion for me. I believe I am very resourceful when it comes to taking on new work and I always find a way to get it done. I like to step out of my comfort zone and accomplish new things by taking initiative.Chapter 15 INITIATIVE INITIATIVE: EXCEEDS EXPECTATIONS “ “ “ “ “ When I see an opportunity for improvement. I enjoy finding new ways of increasing efficiency and productivity. When a project needs help. Finding new ways to do things is exciting for me. I help fix the situation. I learned a long time ago that sitting static in a comfort zone won’t work. I think this is one of my strengths: finding new ways of doing things and then executing on them. I believe it is advantageous to step forward and take on new challenges in the workplace. I take on these challenges with ingenuity and a passion for accomplishments. There are many opportunities to take the lead in ventures and I frequently step up to assist. Taking on a new project and seeing it to fruition is why I work here – I want to succeed and help the company find success through me. This is a definite area of strength and one which I feel contributes significantly to our company.

Initiative isn’t just something to do. This is one area which I understand I must do better in.INITIATIVE: MEETS EXPECTATIONS “ “ “ “ “ “ “ I understand what work needs to be accomplished and I know how to get the work completed. I feel good when something is accomplished and the only way to get things done is to continually seek out new opportunities for improvement. I ask for additional work or opportunities to grow. I find time to help them. I immediately seize upon it as an opportunity to accomplish something. At times I feel I am overwhelmed with work and find it difficult to take on new assignments. but I do not offer to take on more work or help others who are struggling. When I see something needed fixed or done. or learn something new. I struggle to take the initiative to ask for more work. while taking on additional work and helping alleviate the backup of work we have on our team. I believe I am a resourceful person who finds new ways of accomplishing things. When I see work that must be done. I will continue to work hard in this area. I work to expand my knowledge and job skills and also to get things accomplished for our department. INITIATIVE: BELOW EXPECTATIONS Though I believe I am a hard worker. I love to take the bull by the horns and get things done. There is plenty of work to get completed and I take the initiative to resolve it myself. I will work to improve in this area this year. I do not always take the initiative to ask for more work when there is downtime. This is one of my strengths. Simple Evaluation Page 52 . When I have available time. my natural inclination is to get it done. At times I have some down time. If a coworker is struggling. it’s way of approaching work and one which I think I do well with.

I wait for others to ask for help if they require it. Instead. When new tasks need to be done. Initiative has been difficult for me as I just do not know what I could take on without some direction. If someone needs something done. I don’t ask for more work assignments or for additional work. I am usually asked to do them. I will improve in this area. yet I believe I am still new to this group and want to make sure I do exactly what is expected of me. I expect that they will ask me for help. I would like assistance overcoming this. I am intimidated by some of my coworkers and find it difficult to approach others for help or to find additional tasks I could take on.“ “ “ I understand that I require more direction than some of my coworkers. Simple Evaluation Page 53 . With time.

and managers. I have built solid relationships throughout the organization and understands organizational dynamics. I try to be a pleasure to work with and will continue to connect with my team mates. I have a friendly personality that people enjoy. I believe I have a gift in bringing people together around a common goal. I find it easy to relate to people and find a connection. I try to make people feel important and know I appreciate them. I understand relationship dynamics and how to build high quality relationships. I believe I am very good at making a connection with just about everybody. while still managing high productivity. I try to show people I truly care about them as individuals and want to help them find success. I make people feel good when working with them and build quality relationships with my coworkers. I relate very well to people and make them feel valued. I believe I connect well with coworkers and management. I am a positive influence to those around me and I build confidence in them to achieve more.Chapter 16 INTERPERSONAL SKILLS INTERPERSONAL SKILLS: EXCEEDS EXPECTATIONS “ “ “ “ “ I have a natural rapport with people and am at ease in business and personal situations. I have a passion for my team and want them to succeed. direct reports. Simple Evaluation Page 54 .

I am a very productive person who has a driven personality. My friendly and professional manner helps coworkers relate. I am a nice and affable person who works well with others. INTERPERSONAL SKILLS: BELOW EXPECTATIONS I have a very strong personality which has caused a rift on the team. Simple Evaluation Page 55 . I need to work on toning down my interpersonal dealings. I need to learn how to push back on these individuals and understand that I do not need to say “yes” to every demand they make. Working with people doesn’t take a particular expertise. This is an area of focus for me which I believe I have done well in. but this has negative consequences as I have detailed. I find it easy to discover things I have in common with people and build a professional and productive working relationship. but on a number of occasions. I plan to continue building strong relationships with my management team. as does my high quality work and pleasant interactions. I am an affable fellow. I will continue to work to improve in this area. I like to think I am an amiable and charming person who understands how to relate well with those around me.INTERPERSONAL SKILLS: MEETS EXPECTATIONS “ “ “ “ “ “ I have an even personality which helps to stabilize our team. I know I have a tendency to “steam roll” fellow employees to the point that it has affected team dynamics. I am gracious and responsive most of the time and am open and honest with feedback. I have been overrun by coworkers with strong personalities. it boils down to whether or not you care. I believe I care about people and understand how to motivate them to excellence through the relationship we’ve built.

I am often too shy to carry on strong relationships with people I work with. I will work on coming out of my shell and working with others. but instead it’s just shyness. The feedback I have received is that I am rigid and impersonal. I will work to improve this situation this year. There is an impression that I can be very difficult to work with and on a number of occasions. There are groups of people on our team who have formed cliques that I have a difficult time breaking into. I know this is one area that I definitely need improvement in.“ “ “ “ I have struggled building quality relationships with my coworkers. Though I find it easy to relate well with others. Simple Evaluation Page 56 . I plan on opening up and building professional relationships with his coworkers. Some people think this is aloofness. I understand this is an area I must improve in. I do not cultivate crucial good working relationships with my coworkers. my outbursts have disrupted work. so this year I have severed many of those relationships and it has negatively affected my team. I understand I have not responded well to attempts to be included and instead I have alienated many of those around me.

I am very knowledgeable with my daily tasks and perform them with ease. I keep the team strong by staying informed and sharing my knowledge. sharing them with my colleagues to ensure maximum productivity. incorporating my extensive business knowledge into each assignment. My awareness of competing firms in the industry keeps us ahead of the game in many departments. I recognize inefficiencies and work to improve them. I stay up-to-date about all the latest trends and advancements in my field. Simple Evaluation Page 57 . As far as job knowledge goes. I believe this is a strength. and I am a key contributor to successful planning sessions. I lead our training seminars and ensure that everyone is acting under protocol at all times. I understand company processes and how to follow them to precision. and I am always on the lookout for new information. I take a very strategic approach to work. I keep my extensive network of industry connections accurately maintained for utilization. My understanding of company policy and procedure exceeds that of the majority of my colleagues and I am always interested in learning more. Additionally. I document important progresses and changes in an internal guide that can be used throughout all departments. I will continue to grow in my job knowledge. I also makes useful suggestions on how to improve existing protocol.Chapter 17 JOB KNOWLEDGE JOB KNOWLEDGE: EXCEEDS EXPECTATIONS “ “ “ “ “ I act as the resident specialist for administrative issues because of my excellent job knowledge.

I struggle with keeping my subordinates up-to-date on this knowledge. and try to stay abreast of key advancements relevant to her field. I have proven my job knowledge through all of my completed assignments. and my expertise at finding hidden information. Unfortunately. I have failed to produce the same results from my subordinates. I will improve by taking more initiative to include my peers in this process. who have complain in surveys that I am unhelpful and unsupportive to problems that arise. This year. I have a sufficient appreciation for the gaps in my expertise and work to improve those.JOB KNOWLEDGE: MEETS EXPECTATIONS “ “ “ “ “ “ I show good judgment when handling routine problems. My wealth of information relevant to my field and specific responsibilities makes me one of the most valued team members. so I will work on that this year. I am technically efficient at all aspects of my work. Unfortunately. Simple Evaluation Page 58 . I am going to improve by sharing more information with my coworkers to cross train them on my tasks. I stick to company policy and protocol through every step of an assignment. JOB KNOWLEDGE: BELOW EXPECTATIONS I have proven in the past to have extensive knowledge in my field. I understand what is expected of me and perform my job well. helping them to advance to my level. I am proficient at my job and demonstrate this through continued excellence at accomplishing my tasks. I will focus on on-the-job training and increased exposure to other work teams to grow in my career this year. My success can be attributed to my knowledge of the field. I will improve in this area this year. completing assignments with expertise and efficiency. I approach each challenge that arises with a unique strategy.

I have little awareness of our competitors. I’ve been told my work product is short of impressive in these instances. and have made little effort to remedy this. my actions haven’t lived up to these promises. My manager has advised me to educate myself on key issues relevant to work and I have begun this process. I depend too much on the instruction of my superiors. and I need to be more willing to learn from my peers. even exceptional. I believe that with more effort.“ “ “ “ I have a tendency to want to rely on my own knowledge to complete assignments and struggle to ask for help when it’s needed. I understand that I need to adjust my attitude and approach work with a new perspective. While I make consistent promises to put more effort into my work. Simple Evaluation Page 59 . my work can be much improved. While I follows direction well. and an inability to meet new challenges head-on. I know I have the potential for good things and I just need hard work to achieve it. my hesitancy to take on independent assignments shows a lack of confidence in my knowledge. I am prone to making the same mistakes multiple times. and need improvements to efficiently work alone. I need to work on changing my approach. Unfortunately.

Chapter 18 JUDGMENT AND DECISION MAKING JUDGMENT AND DECISION MAKING: EXCEEDS EXPECTATIONS “ “ “ “ “ I believe I have excellent decision making skills. I am judicial with how I respond to questions and situations. I can easily review all of the options and make an educated decision. This is an area I will continue to work hard in. and a “gut” feel. Some find it slow. I am a shrewd decision maker with the wisdom to discover the right answer to a problem. Simple Evaluation Page 60 . This is an important distinction between leaders and managers and one which I believe I excel in. The ability to make a firm decision does not come easy to me. but in the end. my decision making is sound and has saved the company a tremendous amount of time and money. expertise in the industry. These decisions are based on experience. the time it takes to make a decision pays off if the decision is a correct one. I use common sense and experience to determine which is the best path to travel down. My decision making process is very deliberate. I believe these decisions have been shown to be excellent. When presented with a difficult situation. I believe this has resulted in excellent decision making skills and an ability to make a judgment call that is unsurpassed by my peers. I understand words have an impact and ensure that I choose the right ones before making a decision or giving direction to my staff. but instead. it’s something that I have spent years crafting and refining. Time has shown that despite the delays.

I am frequently indecisive when presented with a difficult situation. but they have to be made and I have the fortitude to make a decision and stick with it. I have used this mix to make quick and effective decisions which have proven to be good ones. but likely a lack of confidence in my skills. I believe I have a good mix of the two to make intelligent decisions considering all of the circumstances. yet discriminating. I have the right way of thinking about problems: weigh the information presented and make a wise decision based on the potential outcomes. I Simple Evaluation Page 61 . Decision making is a particular strength of mine.JUDGMENT AND DECISION MAKING: MEETS EXPECTATIONS “ “ “ “ “ “ “ I have an even keel personality which has worked well when it comes to decision making. I weigh all of the options and provides a well reasoned response. Decision making is neither all art. This has served me well over the years and I believe I have made difficult. I will continue to work on improving in this area. These may not always be popular decisions. nor all science. At times when difficult decisions must be made. yet my mind can be changed with the right information. I step forward and make the tough calls. but a combination of the two. I do not believe this is because of a lack of knowledge. with the likely outcomes describe. I make well reasoned decisions from the facts presented. Sometimes. I find myself indecisive and unable to make the right decision. decisions. I am very focused and determined. I find it difficult to review all of the options and discover the “right” answer to the problem. JUDGMENT AND DECISION MAKING: BELOW EXPECTATIONS This is one area which I know I need to improve in. I can continue to improving in this area.

To remedy the situation. though I eventually reach one. It takes me longer than some to arrive at a decision.am continuing to work in this area to improve my experience and ability to make a quality judgment on problems. Though I have struggled making sound decisions. I am learning to better justify my decisions and completely document the nature of my decision making process. I am pausing and weighing the consequences before making a decision. This has resulted in some lost revenue to the company and is something I have struggled with. Simple Evaluation Page 62 . I think that my process to get to a decision is detailed and well grounded. This is an area that I will work to improve this year. My judgment has been questioned on a number of decisions due to what might be considered faulty login in decision making. This will help me improve in this area tremendously. “ “ “ I am often too quick to make decisions and a few of those have backfired.

I trust in the full capabilities of my team to achieve something that individuals could not achieve alone. moving along with people to achieve their goals and ultimately the company’s goals. I am an excellent coach and regularly receive maximum performance from the people that work for me. I understand how to work with people to get the best out of them. People that work for me have indicated they trust and respect me. Simple Evaluation Page 63 . As my 360 degree reviews have shown. There are two types of leaders: safe on the stage and guide by your side. I couldn’t succeed as a leader without a high performing team and my team performs above par. I enjoy leading a team and hope to be blessed with the opportunity for years to come. This is an area of strength: influencing those around me to deliver great results. I am very good at influencing people to achieve great things – not just work a job. it’s leadership. I understand how to use daily tasks and motivate employees to meet a long term goal.Chapter 19 LEADERSHIP LEADERSHIP: EXCEEDS EXPECTATIONS “ “ “ “ “ If there is one area on this evaluation that I believe I excel in. I am a guide by your side. my team respects me and enjoys working for me. I understand different attributes of leadership and how to apply them with different types of employees.

I can help others set a course and navigate through it. and then motivate them to respond. I don’t just manage my staff to accomplish goals. directing a team to meet goals and maintain high levels of productivity. I delegate well to my employees and build trust in them to take responsibility and initiative. Leadership is not a part of a job description. but I believe I have very good leadership skills. I understand how to influence team members and help lead them to meet expectations. honestly. I am not in management. LEADERSHIP: BELOW EXPECTATIONS Though I think I have been a good manager. I have struggled at being a leader. though I can create a productive team. Simple Evaluation Page 64 . it is something earned and I believe I have earned it from my team. but I lead them to meet objectives and ultimately.LEADERSHIP: MEETS EXPECTATIONS “ “ “ “ “ “ I have performed well in leadership. I find it difficult to inspire my team. I understand different types of people and the different ways to motivate them to get the job done. I am very good at leading others through the maze of our organization. success. Leadership is not given. People around me believe I have a self-less attitude and I work hard to make sure they know I care. one that desires to be productive eludes me. and I believe I have earned it. This builds respect and trust – things teams are built on. This is my strongest part of being a leader and one which has proven a great asset to this organization. its earned. I will take advantage of the company mentoring program to improve my leadership skills.

“ “ “ “ At times. Since my transfer. I am an introverted person and have found it difficult to connect with people in a manner you would typically think of for a manager. With more knowledge about how this department works I will become a more well rounded leader. but I have struggled to motivate people to meet this vision. but do not find people working towards them. I have done well defining a vision for my organization. I do not get the most out of my staff and will continue to work on improving my leadership ability. I have not become adequately up to speed in job knowledge and have found it difficult to provide direction and implement measures across the team. I struggle to understand the full capabilities of my organization and utilize them to the fullest extent. and objectives. I have a tendency to focus on small tasks and get lost in the details versus thinking about the big picture and how to achieve large tasks. I have struggled to gain trust and motivate staff. I have provided direction. Simple Evaluation Page 65 . goals. This has held me back as a leader.

retaining. active listener. I understand conversation dynamics. I believe I am an excellent listener and understand the principles of active listening. I understand how to respond appropriately and involve everyone in a discussion. I am very good about figuring out what is unsaid in a conversation. I elicit feedback while listening and let people know I value them and their problems. I am very adept at comprehending. I am adept at focusing on a speaker and providing the necessary feedback. I believe I have mastered the art of active and focused listening. and responding during conversations. how to read people. LISTENING SKILLS: MEETS EXPECTATIONS Simple Evaluation Page 66 .Chapter 20 LISTENING SKILLS LISTENING SKILLS: EXCEEDS EXPECTATIONS “ “ “ “ “ I am always looking for new ways to receive and interpret information presented to me. I listen carefully during conversations and allow speakers to finish before talking. This is one of my strengths and an area which sets me apart from other employees. and how to intelligently decipher what they are trying to say. Part of the challenge of conversations is figuring out what is said and what is unsaid. I listen attentively and demonstrate good listening skills. These components make up active listening and I am exceptional at active listening. I am a focused.

I have learned how to be an active listener and focus on those speaking with me. I am very good at listening and conversing with people. I believe I am a good listener and provide active feedback to people during conversations. I use open ended questions to probe further into conversations. I have been made aware of this and so I try to focus on when it happens so I can bring myself back into the conversation. I value conversations and continue to grow in this area. I have a sincere interest in others and listen fully before responding. I listen carefully when people speak to me. I understand that I do not always provide active feedback. and ask the right questions when given direction. This happens most often during long conversations. When speaking with someone. I also appear distracted at times during conversations. This is something I will continue to work on. I am able to effectively form a response and carry on an intelligent and effective conversation. In each conversation. comprehend. Page 67 Simple Evaluation . I will continue to improve in this area. I absorb the information presented and restate it back to ensure I understand what is being said. I understand the difference between being an active listener and a passive listener. There are times when I have a tendency to drift off during conversations. I respond both verbally and physically to demonstrate I am listening.“ “ “ “ “ “ “ I understand the principles of listening: understanding. LISTENING SKILLS: BELOW EXPECTATIONS The feedback I have received so far in this process is that I have not listened well this year. comprehend. I am working on becoming an active listener. When someone is speaking with me. and evaluate what is being said. I have improved my listening skills significantly over the past year. I listen. I listen. interpreting. and evaluating what I hear.

I have. I can let the emotions of the moment get the best of me. empathizing. When confronted with this type of situation. talked over others while they are trying to talk. on occasion. though I am often still listening to what is being said. I understand this impression needs to be corrected so others know that I care about what is being said and care about the conversation I am in. I have a tendency to do “all the talking” during conversations and leave little room for others to participate. In a problem situation. I am inconsistent with my listening skills. Simple Evaluation Page 68 . I will work to control these emotions. These are all things I will work on to improve my listening skills.“ “ “ I appear very distracted during conversations. I have been known to scold instead of listening. and coaching others.

We have a dynamic group of people and one which excels at taking on new challenges. but I think the results speak for themselves. I will continue supporting my team to achieve great new things for the company. and I believe I have one of the best. I am a high performer leading a high performance team. We have had the best year yet and I believe my consistent.Chapter 21 MANAGERIAL STYLE MANAGERIAL STYLE: EXCEEDS EXPECTATIONS “ “ “ “ “ This year has been a difficult one merging two teams together. We’ve had no turnover this year and the staff has worked hard to create an open and inviting work environment. My leadership has contributed to high productivity in our department and we will continue to perform at a high level this year. I believe my staff are happy working for me and we achieve all of our goals each year. I excel at managing a staff. I feel funny about putting this as such a high strength as its really due to how well they perform that I am able to excel in management. I didn’t know what to expect. Simple Evaluation Page 69 . You can’t be a successful manager without a great team of people working for you. It’s been an awesome experience! My team has performed much higher than expectations and we’ve exceed almost all of goals. As this was my first year managing a staff. sound leadership has helped contribute to that.

Simple Evaluation Page 70 .MANAGERIAL STYLE: MEETS EXPECTATIONS “ “ “ “ “ “ I am a consummate professional and manage my staff with ease. Managing is about bringing people together. I will work on my soft skills and improving my relationship with my team. This next year. I have a great team and I’m privileged to be their manager. we’ve come through it stronger and more united than ever. Without this team. Though this was an area I struggled with in the past. I will continue to work on improving my management skills. My direct reports have provided me high ratings on 360 degree reviews and our performance level has been on target all year. I understand how to bring a group of disparate individuals together to form a high performing team. creating expectations. Though we’ve had some struggles. There is a general feeling I am too focused on productivity. supportive team dynamics. I am a very effective manager who understands the balance between family and work. this year has seen a renewed effort and the results have demonstrated that my focus was spot on. we would not be able to achieve the goals we have set. I have a great team that has developed wonderful. I act in a professional manner with my staff and they provide excellent results for me. and helping them reach those goals. MANAGERIAL STYLE: BELOW EXPECTATIONS There are times when my team members feel I am too hard charging and our personalities have clashed. I look forward to all of the great things we will accomplish this year. I have been very adept at managing difficult employees and turning their energies towards higher performance.

This broke team dynamics and it’s been difficult getting everyone back onto the same page and performing. Simple Evaluation Page 71 . excellence is. I have had difficulty managing team members with other types of personalities. I will continue to work in this area to improve my relationship with all team members. Though I think I have excelled at managing staff members with personalities similar to my own. I am working to reduce or sever some of these ties to improve team dynamics. I take responsibility for this and will work as hard as ever to bring everyone together around a common goal. I have been asked to participate on several projects which has drawn me away from day to day management and I have struggled in this area.“ “ “ “ I have had difficulty making the transition from staff member to manager. I have not provided the support or attention my staff members need to be high performers. I have several close personal relationships with people who now report to me and this has caused some friction on the team. We’ve struggled merging people into our team. I understand that survival as a manger isn’t the goal. I hope to spend more time with the team this next year.

In a project based work environment. A number of projects I have managed have come in ahead of schedule and under budget. I expect this from my team and they deliver. This planning results in efficient work – meeting deadlines and achieving a lot of what we set out to accomplish. I have taken a number of courses and read a few books and believe that this is something I now excel in.Chapter 22 ORGANIZATION AND PLANNING ORGANIZATION AND PLANNING: EXCEEDS EXPECTATIONS “ “ “ “ “ I go about my work with a very deliberate and planned methodology. Simple Evaluation Page 72 . Teams that stay organized are able to deliver more and our productivity speaks to this principle. This is an area of focus for me which I think has paid off. I excel at creating plans which are realistic. I believe I am excellent with my organizational and planning skills. My work environment is very organized and clean. but I think it is the best way to achieve high productivity. I believe an organized workspace reflects an organized mind. This is primarily due to excellent plans. sufficient planning is crucial to our success. and staff. achievable. schedule. and have specific deadlines. Planning is second nature to me – not only do I enjoy it. I have not always been as well organized as I am now. I now enjoy having an organized workspace. I begin each week with a plan and then each day keep my plan up to date to achieve maximum effectiveness.

setting up new events and helping to make them run smoothly. I am a detailed person and enjoy making arrangements for events. but overall. I understand how to effectively arrange staff members to get the most work out of them and how to find the right resources to make sure projects and normal day to day work get done. but through hard work. Most of the time. This has shown to be a very effective way of planning my work and helps ensure I am kept busy and accomplish many of the tasks expected of me. I am pleased with my progress in this area. I work hard to ensure each project is well planned and organized. training. I start out with a plan for what I would like to get accomplished. I would like to work more in this area. I understand that I do not organize my workspace for maximum effectiveness and frequently have piles of paperwork that needs to be organized. There are times where I could better plan. This is an area I must improve in. I know that an ordered way of doing things is the best way to get them accomplished and believe I do well with my organizational skills. I achieve what’s on my list – and sometimes more. I now believe I am very good at organization. Simple Evaluation Page 73 . and perseverance. Scheduling them to run smoothly is one of my strengths and something I truly enjoy. Each day. Forecasting needs into the future is a gift I possess. ORGANIZATION AND PLANNING: BELOW EXPECTATIONS One of my weaknesses is having a disorganized work environment. There were times in my career where I struggled to maintain an organized schedule of work.ORGANIZATION AND PLANNING: MEETS EXPECTATIONS “ “ “ “ “ “ I have a very methodical way to go about business.

A number of work issues have turned negative due to a lack of preparation on my part. I find it difficult to adequately put together a plan that covers every contingency and situation. though it is an area I am really focused on. which in this field is problematic. I do not know precisely what training or education would help me. but I do know I need more knowledge and training in this area. this has come back to hurt us as my plan was not sufficient. I don’t know if I would go so far as to say my work style is chaotic. I do not always prepare as thoroughly as I should and this has set us up for disaster. Simple Evaluation Page 74 . disheveled).“ “ “ “ I often find myself disorganized (and as my managed described it. This is an area for improvement. it could appear to be this way. Unfortunately. many people find it confusing and off putting. I find it difficult to fall into the norm of organization and instead like to work with my own methodology. I am unsystematic in how I approach my job. A number of times this year. This is an area I need further training and experience in. though from the outside.

I have an analytical mind that is quick to discover the root causes for problems. discover what is a symptom and what is the actual problem. I am able to analyze a situation. problems can be a major setback.Chapter 23 PROBLEM SOLVING PROBLEM SOLVING: EXCEEDS EXPECTATIONS “ “ “ “ “ I always analyze a decision effectively before implementing it. I have the ability to unravel even the most difficult problems to find potential solutions. My ability to quickly assess a problem and identify potential solutions is key to my excellent performance. but I believe our collective troubleshooting skills are top notch. describe it succinctly. I enjoy solving these types of problems. This is an area which I believe I am a strong asset in. My investigative skills have provided a key resource for a team focused on solving glitches. I will continue to work to improve my problem solving skills. In some teams. I believe I am a big part of that. This analytical approach to problems has resulted in an excellent closure rate on problems. I am adept at tacking some of the trickiest problems we have faced as a team. and then offer creative solutions to resolve the situation. Over this next year. Simple Evaluation Page 75 . I understand how to dissect a problem and discover the core issues so we can make a rational decision on how to move forward.

PROBLEM SOLVING: BELOW EXPECTATIONS I have excelled at identify a problem. I strive to find all of the probable solutions to an issue. yet I can also translate a problem into language others can understand. Through experience and intuition. I can easily break down a problem into smaller components to analyze the entire issue in an efficient manner. Some of our systems are very problematic. I believe I am one of the most technical employees on our staff. but struggle to discover and offer potential solutions.PROBLEM SOLVING: MEETS EXPECTATIONS “ “ “ “ “ “ Though I believe my problem solving skills have been great this year. I have a natural ability to find a solution to even the most difficult of problems. I would like to improve this year by understanding when to seek outside opinions to discover other potential options to fix the issue. I am an independent thinker who likes to analyze problems to discover the root cause. From these. but I believe I have a great ability to find workarounds and solutions. Simple Evaluation Page 76 . Sometimes I become fixated on the problem and can’t see beyond it to help analyze the potential decisions that need to be made. I am working on learning how to more quickly analyze a situation and provide multiple options for solving a problem. I have solved a number of very difficult problems and am always prepared to help out in this area. I am very good at problem solving. I can provide all of the research necessary for decision makers to decide a path to take. there are a number of areas of troubleshooting that I know I can improve in. This is a focus area of improvement. I understand the testing process and how to discover a solution to a particular problem.

Simple Evaluation Page 77 . This has caused lost productivity as I need to bring in help on the team to solve these types of problems. I have been poor at communicating problem status until it becomes a small crisis. This is definitely an area of focus for me and one which I will improve in. often being distracted by the symptoms. I find it easy to pick the right solution. This has made troubleshooting difficult for me. I would like continued on the job training and a chance to study the knowledgebase to increase my ability in this area. but struggle to be creative in finding new solutions. I am working to improve in this area so I can excel in both aspects of problem resolution. Not every problem has been documented and I often struggle at discovering new issues and resolutions.“ “ “ “ I have struggled to narrow down the root cause of problem. A number of times. I have a difficult time troubleshooting problems. I believe I am good at testing solutions for a problem. but once potential solutions are offered. Our lack of excellent troubleshooters has shown to be a problem in the past. I will work on communicating problem status sooner in the life cycle to avoid these incidents.

I manage my team to consistently high performance. This diligent attitude towards work has paid off. I know this type of increase in productivity can be duplicated to other staff members and I will work hard to help this happen. Through proper planning. This results in a very high level of productivity with little downtime required. one of my greatest strengths. we are expected to do more with less and I believe I have been innovative in how I approach work and this has resulted in great performance for the year. I will continue to focus on creating new opportunities for improved productivity on my team. My concentration and focus on productivity has seen tremendous improvements in our numbers. I am focused on working smart this year. and I believe. I will continue to work to discover ways to be more efficient in my job. while still maintaining great employee satisfaction. I am at the top of nearly all performance measures for individuals on my team.Chapter 24 PRODUCTIVITY PRODUCTIVITY: EXCEEDS EXPECTATIONS “ “ “ “ “ I have made productivity a focal point of my management efforts this year and it’s paid off. In a down economy. I understand how to properly set goals and use those as motivating to get the job done. Getting the job done is very important to me. Simple Evaluation Page 78 . I understand how to motivate people to perform and my team has met all of our productivity goals this year.

With the increase in workload on our team. I know I am a hard worker and I have been working on becoming a “smarter” worker. I will continue to work on productivity and become a more efficient employee this year. I can continue to improve in this area and plan to focus on it this next year. One area that I believe I do very well in is working hard to make sure the job gets done right the first time. I will continue to learn in my new position and become more productive. I know it’s important to create stretch goals and have almost met them all. but I have created an environment where hard work is expected and rewarded. Though managing a project is not my strength. I have not been able to participate in projects or meetings as fully has I have in the past.PRODUCTIVITY: MEETS EXPECTATIONS “ “ “ “ “ “ I complete my tasks in a timely and efficient manner. I moved into a new role this year and my productivity dipped as I took on new challenges and learned my new position. This has resulted in a very consistent output from an efficient team. This next year. I will work to become re-engaged with assignments and balance the work I need to perform. I keep a tight calendar and make sure this results in a high level of productivity. I have demonstrated I am an industrious worker with high output and high quality work. I set the right tone with my team to balance productivity and personal needs. I know how to execute on the processes required to achieve them. Simple Evaluation Page 79 . I know hard work isn’t everything. Rework can kill productivity and a focus on ensuring things are correct pays great dividends. PRODUCTIVITY: BELOW EXPECTATIONS There is a perception that my work quality has decreased recently and I will continue to work to improve that.

I will continue to seek feedback and work on continuous improvement in the area of productivity. and we did not achieve the goals desired. Though I have not consistently met quota. At times.“ “ “ “ I have not focused on productivity this year. Simple Evaluation Page 80 . This is an area of focus for me this year. I understand I must improve my own productivity and create a work environment where my team can be more productive as well. my delivery has been inconsistent. I have not seen the results I have desired and have been researching ways to improve my productivity. despite our financial condition. I will continue to seek feedback and incorporate that into my daily work habits to improve in this area. I believe I have worked hard. I have taken criticism of my work well and used it to improve how I work to try to improve efficiency. but I have been working to improve in this area. Productivity has not been my strength in my new role and I have struggled to keep with the pace of my team. I need to find the right balance in my work environment.

my boss. I provide excellent support to my customers. I value the relationships I have built and act as an even keel for my team. One of the key attributes to my success with our company is displaying a professional attitude.Chapter 25 PROFESSIONALISM PROFESSIONALISM: EXCEEDS EXPECTATIONS “ “ “ “ “ I am adept at keeping a calm demeanor in all sorts of circumstances. I project an image of professionalism in each task I undertake and project I work on. despite the circumstances. and the company well. As a result. My goal for each thing I do is to make sure it represents myself. I am an authority in our company’s product and enjoy training others. I help others understand how to professionally deal with situations and reduce stress and the potential for problems. I manage my team to display a great attitude and respect towards coworkers and the customers. I will continue to excel at professionalism. our team is viewed as very professional. As a steady force in my group. In the future. This is an area I believe I excel in. Simple Evaluation Page 81 . I work in a number of key customer situations and represent the company with excellence. One of my strengths is demonstrating excellence in my day to day job. display a professional attitude in every encounter. and support my staff very well.

PROFESSIONALISM: MEETS EXPECTATIONS “ “ “ “ “ “ “ I have many years of experience in this field and understand how to meet all of the requirements of the job in a skilled and polished manner. I project a professional image for our firm. This results in high quality work situations with people I work with. I conduct myself properly in all situations and act appropriately when conducting business. PROFESSIONALISM: BELOW EXPECTATIONS There are times where I have been told my appearance is unprofessional and I have worked hard to improve in this area. I have a calm demeanor when working in difficult situations and understand how to diffuse people who are upset. I will continue to work hard to be professional in all work situations. Whenever dealing with external customers. I understand that appearance can really drive Simple Evaluation Page 82 . I work well with others and represent myself and the firm well. I work within the stated and informal expectations of my management team. I desire to be known for being a professional in all I do. I meet all of my professional obligations and act according to official codes of conduct. I maintain a professional image and attitude. I will continue to work to improve in this area. I am in a position where relationships are highly valued and I try to meet all standards of moral and ethical behavior. I work hard to be professional in every business situation and project a good image for the company. I project an image of professionalism in each task and project I work on. I demonstrate awareness of proper etiquette in situations and competently display skills and behaviors.

There have been times where I have acted unprofessionally and my manager has helped me identify those and quickly correct them. I am organization my work area and making sure I have enough storage for my files and that I deal with paperwork as soon as it comes in. I understand it is not clean or tidy and this is an area I am working on.someone’s opinion of you and this next year. I did not realize the affect this had on those around me and will work hard to improve in this area. I have worked hard to improve how I work with people and control what I say and do. This next year. A number of times this year. I will continue to seek feedback to improve how I relate with others. Simple Evaluation Page 83 . I will continue to work on how I behave and how I interact with my coworkers. “ “ “ “ The one area I have struggled in for professionalism is my work area. I know I have fallen short in this area. I will work to improve my business appearance and be known as a polished businessman in all circumstances. but continue to work to improve. I have been involved in situations where my conduct has been unprofessional.

Simple Evaluation Page 84 . Quality is extremely important to me. Getting the job done isn’t enough. This has been both an area of focus for me and one which I believe I have excelled in. Continual improvement is an important part of quality and one which I have been a champion of.Chapter 26 QUALITY QUALITY: EXCEEDS EXPECTATIONS “ “ “ “ “ One of my focuses this year has been ensuring a high level of quality from my work product. identify weaknesses. Quality is something I am focused on in my day to day work and I believe I have had a good impact on quality this year. I will continue to work in this effort for high quality. My productivity has increased and the overall quality of the product is much higher this year as compared to last. Quality management is not just a human resources fad – it’s something we should all have in mind in our day to day tasks. I have seen a dramatic quality increase in our team’s production. I have mastered these components of quality management and understand how to effectively lead quality programs within the company. I continually work towards getting the job done right the first time. One of the challenges to ensuring high quality across the enterprise is to break down barriers between departments. Part of making quality a focus at our company has been to review processes. and improve them. I believe this focus has paid off. By improving processes. Quality is a measure which has impact beyond just my job. lead. and improve constantly.

QUALITY: MEETS EXPECTATIONS

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I am focused on ensuring our team’s output not only meets quantity standards, but quality as well. This takes the focus off of just how productive we are, but how productive we are when delivering an excellent product. I think this focus has caused us to perform admirably in quality this year.

I have been instrumental in implementing ISO quality management and helping the firm achieve its ISO certification. I have worked through a number of activities and sought to improve our quality measurement for many processes.

The quality of my work is very high and something I have worked on quite a bit this year. I believe that quality is very important to both internal and external customers. Improving quality has led to improved productivity as we do not have to fix items and the original shipped is the best product.

I believe my work product has been very good. I have received few complaints and most of it is error free. This is an improvement over last year and a focus of my efforts this year. I attended a quality training class and applied its principles to my work. I will continue to grow in this area.

One of my goals this year was to achieve quality on a more consistent basis and we have achieved this goal. We started by building a culture that supports and desires quality. I contributed to building this at work, participated in training classes, and helped audit quality programs.

QUALITY: BELOW EXPECTATIONS
My productivity has been very high, but quality has suffered. I understand we should not sacrifice quality for productivity. I will work to improve quality so both productivity and quality are high.

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I have worked hard to improve my own quality, but this has been at a detriment to the production efforts of my team. In the future, I will be more considerate of others when working on improving quality on my own efforts.

I have not focused enough on internal customer feedback when designing new quality control processes and the resulting improvements has not resulted in higher quality. Since then, I have redesigned how we approach quality and this should result in better quality management this year.

I did not pay appropriate attention to quality management training programs until late in the year. We had a number of lost opportunities to improve quality with this delay and I am working to make up for the lost time.

I rushed the quality program through without properly gaining acceptance among staff and helping to build a culture of quality. I learned from this mistake and have begun taking a much more deliberate approach to quality management implementation.

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Chapter 27
SALES
SALES: EXCEEDS EXPECTATIONS

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In a tough economic climate, I have consistently proven the ability to exceed sales targets. This has placed me among some of the top salespeople at our firm. I will continue meeting and exceeding sales goals this next year.

There are many aspects to being successful in sales. I demonstrate proficiency in many of these attributes: assessing needs, finding the right solution, presentations, influencing people, negotiations, and asking for the business. My techniques have been used in our training classes for salespeople. I will continue growing as a salesman and continue finding solutions for our customers.

I believe I am an expert salesman. I can look at any problem and see the sales opportunity. My calm demeanor and firm presence relaxes clients and encourages them to partner with our firm. I close more high margin, high value clients than any other salesman on our team.

In many ways, sales is about building relationships. I have demonstrated that I understand interpersonal bonds and how to forge a partnership with our clients. This has transformed our sales process and made our product an integral part of the customer’s success – creating an opportunity for our success. I will continue to contribute to our success in this area.

I am very good at selling customers on solutions and not just products. This has resulted in high margin service sales, increasing company profitability. I am a reliable resource for my clients, meeting their needs by finding new solutions we can help them with.

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I have met all sales performance targets. I have a good aptitude for sales and clients report good interactions. I moved from internal sales to external sales this year and I believe I have handled the transition very well. and generating customer referrals.SALES: MEETS EXPECTATIONS “ “ “ “ “ This year. respectful attitude. but overall. SALES: BELOW EXPECTATIONS “ I understand my sales numbers have dropped off this year. My sales performance has been very good. I have expanded my customer base beyond the clients assigned to me and have served them very well. I will work on meeting increased sales targets this year. I can continue improving. I have handled the customers’ calls with a professional. I will continue growing as a salesperson. I work well with others and understand the needs of his customers. I have worked well with technical sales staff and sales management to enhance the sales process. I have performed marvelously under difficult circumstances and place the customers’ needs above my need to close the sale. taking the coaching and training offered. I have been a very good inbound sales representative this past year. My business retention rate could be improved. This year. My customer survey results and supervisor reviews have both been very positive. especially in the areas of negotiation. I regularly meets sale targets and provide high quality sales support to his clients. I plan to focus on improving Simple Evaluation Page 88 . I am a consistent sales performer. I will continue to improve sales retention targets this year. I have kept my sales expenses under control and have received very good reviews from my client base. qualifying sales leads. I can continue to improve closing inbound sales and up selling the clients on other high margin products. I believe I consistently perform well on sales presentations and working with new clients.

I find it easy to sell in one-on-one sales situations but have a difficult time presenting to groups. “ “ “ “ I understand how to make an initial sale but I find up-sells and cross-sells difficult to close. I plan to improve this through more interaction with clients after the initial sale and by providing sufficient post-sales support. I plan to increase my competitive research and highlight the competitive advantage we maintain over other firms. I know I become visibly nervous and do not project confidence in the product or in my own abilities. and selling against our competitors. My total revenue per client has been lower than it should be and I know this places me in the bottom third of salespeople. I have made sufficient sales results this past year. understanding. I struggle to close sales. Simple Evaluation Page 89 .sales numbers through additional follow up calls and increasing the number of sales calls made. When presented with a group sales presentation situation. I need more competitive intelligence to achieve much better sales results. Where I have struggled is in identifying. I believe I deliver a quality sales presentation and seem to build rapport with potential clients. but my closure rate is low. I plan to take some public speaking courses or join Toastmasters to increase confidence in speaking in front of large groups. This has resulted in a much lower sales performance when compared to my peers. I plan to improve the ability to close a sale over the next several months.

it is crucial to be able to work well with a variety of different people and I believe this is a skill I have mastered. As a matrix organization. My interactions with others can be seen as contributing to the success of the company. These teams provide a high quality work product and do so with high productivity and efficiency. how to find common ground so we can work towards success. I have applied this practically on the job by assisting as required. I work to make sure people feel appreciated and contribute at their maximum when working on a team with me. Our company is built on teamwork and I understand how to foster team dynamics in a high energy. I believe I work well with others and put the team first in all things. and when handed a team. and my department. fast moving work environment.Chapter 28 TEAMWORK TEAMWORK: EXCEEDS EXPECTATIONS “ “ “ “ “ I have a great willingness and desire to help out my fellow teammates. I know how to select the right group of people to work well together. I will continue to build great teams at our company this year. and frequently offering assistance even when it’s not asked for. my organizational unit. I am a master at understanding relationship dynamics and how these translate to team-based success. I believe I excel at putting together high performance teams and running them smoothly. Simple Evaluation Page 90 .

I am not concerned with who gets the credit: I want our team to be a success in everything we do. I manage the relationship with my coworkers. and other employees in a professional and engaging manner. I am not concerned about myself and continually contribute to the success of those around me. I also have learn how to take suggestions and critiques from my coworkers and managers.TEAMWORK: MEETS EXPECTATIONS “ “ “ “ “ “ I believe I am a consummate team player and regularly make contributions to the success of the team. I understand how to make proper suggestions and critiques to those working around me. I will continue to work by contributing to team efforts. managers. I always help out to achieve the goals of the group and am not concerned about who gets the credit. I regularly contribute to the success of our team. I work well with others and understand how this can be beneficial to the company. In a dynamic team environment. To this end. I will work this year to be a better teammate and assist others on the team more frequently. I contributed to our team’s success with everything opportunity given. I look to other people for help when required and offer it as much as needed from others. just the task gets accomplished. Simple Evaluation Page 91 . I believe the success of the team is very important and work in my daily tasks to ensure it is successful. TEAMWORK: BELOW EXPECTATIONS I have focused on self improvement this year and several of my coworkers believe this has been to the detriment of the team. I will continue working hard to find success for our group.

I will provide support and guidance when asked. I have worked well on my own teamwork. I work well on small teams. I find this intimidating at times. I understand I have been inconsistent in supporting my teammates this year and will work this next year to improve this. I am working on making sure coworkers understand I care and want success for the team. but struggle when it comes to participating in larger groups. This has resulted in less productivity – my team would accomplish more if they worked better together. I am working to improve my participating with larger teams and finding a way to be more productive and inclusive when working with these larger groups of people. I will work on making sure my team contributions are more consistent in the future. Simple Evaluation Page 92 . This is an area of focus for me this year. volunteer to work on project teams. but have not encouraged my direct reports to really form a high quality team.“ “ “ “ I am often focused on the task at hand which others see as a lack of teamwork. and work to participate in team functions.

Whenever we have a very technical problem. This next year. I will continue learning over the next year and continue to improve my technical skills. I am able to take complex topics and make them simple for people around Simple Evaluation Page 93 . I believe I have approachable personality. Things change very rapidly with our technology and I am able to quickly grasp the changes. I am one of the first to volunteer to find a solution. I am a skilled troubleshooter – understanding the underlying technical issues of a situation.Chapter 29 TECHNICAL SKILLS TECHNICAL SKILLS: EXCEEDS EXPECTATIONS “ “ “ “ “ I have a very analytical mind which has resulted in excellent technical abilities. There are a lot of intricacies to the technology used by my team. There are a lot of intricacies to our work and I understand how to navigate through them to find the right solutions. I am a teacher at heart and help raise the technical level of the employees around me. I am able to grasp complex technical concepts and explain them in easy to understand manner. High performance in technical skills is taking a complex system and making it look easy from the outside. I can quickly learn new technology and adapt it to our environment. despite my technical aptitude. yet I believe I make it appear very simple to manage. my team will continue to take on more responsibility and expand its technical experience. I can improve my technical skills by taking additional training classes this next year. I am excellent at taking complexity and managing it with precision.

but overall. I have struggled in troubleshooting technical problems. I believe I am one of the first people management turns to when there is a technical issue needing resolved. I am good at absorbing complexities of the job and understanding how to best apply them to the day to day tasks. Effectively using technology is one area I believe I excel at. TECHNICAL SKILLS: MEETS EXPECTATIONS “ “ “ “ “ “ I understand the technology we implement and how to effectively use it in our environment. At times. but I have struggled to grasp the basic technical skills required. Technology is something I very much enjoy and analyzing complex situations is one of my strengths. Simple Evaluation Page 94 . TECHNICAL SKILLS: BELOW EXPECTATIONS My current role is very technical in nature. I believe I am very technical in nature. I believe more training would help me learn some of the complex technical skills of my job. I believe one of my strengths is applying technology on the job. I am able to apply techniques and ideas we have from the older system into how the new system will work. I take advantage of training opportunities. I have demonstrated that I am an accomplished technician who understands how to best implement systems and processes. Some of our older systems are in the process of being replaced and I’ve been a resource to be relied upon for new systems.me. There have been a number of opportunities for me this past year to demonstrate these skills and I believe I have performed well. I can quickly learn new technology and explain it to coworkers in a way they can understand.

but I have found the on the job training to not be complete enough for me to learn this position. I find technology difficult to understand and use. beyond the manuals. I have not yet demonstrated the basic mastery of the machinery and equipment required in my position.“ “ “ “ I have struggled to absorb information in training classes and have had difficulty applying it on the job. This has been a problem as we have moved to more automated systems. and troubleshoot undocumented technical issues. I understand this is a fundamental requirement of my position. but I am working to improve my technical aptitude. but my ability to communicate with the more technical members of the team is holding me back. One of my struggles has been how to apply technical knowledge learned in training classes to the job. but have had difficulty learning the nuances of the technology our team uses. I think my business knowledge is very good. I understand the basic technical knowledge required. I think it’s difficult to think outside of the box. Simple Evaluation Page 95 .

I understand how to schedule both big and small tasks. I am very good at managing my time and accomplishing tasks on time. I have demonstrated that I work well under pressure and can juggle multiple priorities and still deliver. My project completion percentage is perfect. I will continue improving in time management over the next year. I am very good at developing a solid task list towards a dated goal. Simple Evaluation Page 96 . I hold staff accountable for their time estimates to ensure the work is completed on time. One of my strengths is developing project plans which utilize available resources in an efficient manner. I find that I am frequently interrupted in this role. each time. My goal for the next year is to begin training my team members on time management. Over the next year. but I find a way to keep on track. I am also very good at managing my day to day schedule amid a hectic time. I will improve my skills by assessing new areas my team can work in and meet those needs on-time. I am very good at managing my time and my employees’ time. I define a schedule each week and keep to it. My staff are regularly among the highest in attendance and productivity.Chapter 30 TIME MANAGEMENT TIME MANAGEMENT: EXCEEDS EXPECTATIONS “ “ “ “ “ Having a long history in project management has provided me the ability to accurately assess a timeline and meet a deadline. I will continue to work on improving my time management skills. I am a very efficient worker.

I understand and use the tools provided to achieve my objectives. Though. I am able to adequately schedule my time to accomplish my tasks. my time management skills will continue to improve. I am proficient at scheduling tasks and accomplishing them. I am a task oriented person. We’d like to see Ryan manage his time a little better over the next year by communicating his schedule more effectively with team members and management. I set an efficient schedule and meet it. I believe my time management skills are exceptionally good. As I grow in experience. I am good at time management and keep a tight schedule. I will work on keeping meetings to their allotted time. I understand that I have not always succeeded at adequately accounting for the time of my team which has resulted in lower productivity than expected. on occasion. TIME MANAGEMENT: BELOW EXPECTATIONS Though I know my tactics have been questioned. some scheduling issues. I will work to improve in this area and ensure my team’s time is tracked and managed.TIME MANAGEMENT: MEETS EXPECTATIONS “ “ “ “ “ “ I have a very focused personality and believe I will accomplish anything I have my mind set to. by and large. there are strengths and weaknesses to how I manage my time. The strengths have resulted in a large increase in productivity of my team. but overall I believe I handled it well. I understand that some of my meetings run long which affects others on the team. The weakness is I have several team members Simple Evaluation Page 97 . I understand at times there have been. Though I believe my time management skills have been very good. One of the skills I have developed is predicting how long a task will take and accurately completing tasks on time.

it can become a problem. I am occasionally late to work and I understand it causes the workers in the shift before me to have to adjust their schedule. This has resulted in a number of times where I am overloaded and ineffectual. I still produce a high volume of work.who have indicated they are burned out. I will work to temper my time management to achieve high productivity and high employee satisfaction. I will work to improve by communicating project status more effectively. I will work on being more assertive and only take on work that I can complete in a reasonable time. I have a tendency to lose track of time and not pay attention to things around me. This level of focus can be a good thing to get something accomplished. One of my challenges has been my willingness to say ‘yes’ to too many requests. my time management skills have been good. I will continue to work to improve my time management. I will work to improve my reliability. Though my schedule has been inconsistent. but when it causes my time to overrun and miss appointments or project deadlines. several of my projects came in late with little advanced notice. When I get immersed in work. Unfortunately. “ “ “ “ For the most part. Simple Evaluation Page 98 .

I have enjoyed absorbing the material and training coworkers on it. I will continue upgrading skills on my team this next year. Over the next year. Simple Evaluation Page 99 . There is a significant time investment required for sufficient training for staff members. I plan to continue learning and taking advantage of company training programs. I am consistently rated as excellent by employees in the training classes. I try to always be an encourager during training sessions. This can put a strain on teams as they work to absorb the lost hours . I encourage my employees to attend training sessions and take advantage of the training courses offered. I am very attentive during training class and score among the highest in comprehension tests. I will work to continue providing excellent training to new employees.I have worked hard to schedule time for all of my team members to attend training and have been excellent in working to absorb the hours invested.Chapter 31 TRAINING TRAINING: EXCEEDS EXPECTATIONS “ “ “ “ “ I am one of the lead trainers for our staff. I have also taken a number of independent study courses outside of company training to improve my business skills. I have taken a number of soft skills classes this year and have learned a great deal. We’ve installed a number of new systems this year and I have focused on learning the new technology. I am a consummate learner and excel in the training offered. I believe this has produced a great return for the company.

I struggle with some of the introductory courses. I can understand taking more advanced courses. TRAINING: BELOW EXPECTATIONS As a long time employee. I am quick to learn new concepts and apply them on the job. I think it has been beneficial. This next year. I have also helped several team mates find the right training classes for their skill sets. I am interested in on the job training opportunities and take advantage of them as often as possible. I believe this helps make me a valuable team member. Not that I struggle with the material. I will focus on continuing to take training opportunities as they are offered. I enjoy investing time in other people and helping put proper focus on training. but overall. I will continue to spend an appropriate amount of time on training and taking classes as required. I take advantage of training courses offered and have attended all mandatory training this year. I have struggled to maintain my workload and some of the classes. but I believe my long term experience here should exempt me from basic classes. Simple Evaluation Page 100 . Not only have I taken the recommended training classes this year.TRAINING: MEETS EXPECTATIONS “ “ “ “ “ “ I have sought out specialized training opportunities. but with the point of having to take time out of my schedule to attend. At times. This has afforded me a number of great training programs where I can continue to upgrade my knowledge and skills. I plan to continue taking training as feasible. I enjoy investing time in training and believe the training classes I have taken have benefited the company and myself.

I understand training is important. This year. I attend all of the required training classes. Though I have attended all of the required training classes. This struggle with the applying these new processes has resulted in lower productivity. I plan to work on improving my application of training principles this year. Simple Evaluation Page 101 . I will ensure my team is taking the necessary training courses. I have not thoroughly encouraged my team to attend training and a number of the staff members missed several training classes. My goal this year is to schedule training classes and attend them as required. but have been made aware that the instructors do not feel that I participate fully during class. but have not had the time available to attend classes. I understand the point of view and will work on being more engaged in training class.“ “ “ “ I have had difficulty applying some of the concepts taught in mandatory HR training this year and understanding why we’re asked to participate in some of these classes.

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