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Communicating _ in Business English Bob Dignen Py SS o£ a gga Ce Contents... CHAPTER 2 CHAPTER 3 What makes a good telephone call? Making a call «= os Switchboard speaking! Opening a call ~~ “ Receiving and taking messages Structuring a call Transferring information Communication difficulties Calling back Making appointments ~ Complaining « Closing a call cae Cross-cultural tips/ Audio conferencing Golden rules ENGLISH FoR PRESENTATIONS What makes a good presentation? Starting ~ Signaling, linking the pa Highlighting and emphasizing Engaging your audience Visual aids - design and type ~ Visual aids ~describing charts Body language -being persuasive Communicating styles Closing a presentation Handling questions Presenting at a glance Cross-cultural tips Bolden rules ENGLISH For MEETINGS ‘What makes a good meeting? Meetings: key terms Opening a meeting Giving and responding to opinions + Controlling Interruptions ‘Asking questions Making decisions Closing a meeting Problem-solving meetings Vocabulary building Meetings at a glance Cross-cultural tips Golden rules ~ 10 2 4 16 8 20 “22 24 26 28 30 32 34 38 40. 2 dy 46 48 50 “52 54 56 58 60 62 64 68 70 R 74 “76 2B 82 84 88 90 92 4