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welcome to

t r a i n i n g

Table Manner

c o u r s e

Introduction

Who am I?

Food Beverage outlets Grand Swiss-

Belhotel Medan

Banquet

Swimming Pool

Swimming Pool

Definition
What is Table Manner? Literally means:
Table

Manner
Table Manner

= Meja = Etika = Etika di Meja Makan

is a dining etiquette that reflects your personality, your are required to know how to behave on dining table and know how to use appropriate cutlery

Definition
Please see sample clip video

Why table manner ???


1. Show our high

self confidence
2. Give positive

image
3. To practice good

attitude in professional manners

Why table manner ???


5. Respect others

on the same table during the meal time


6. Helps others to

respect the host

Definition
Please see other sample clip video

Sample formal dinner


Formal dinner: Any dinning occasions that we required to attend and showcase our personality

Business lunch / dinner state lunch / dinner business entertain Thanksgiving dinner Engagement dinner

WHAT WILL WE LEARN?


1. Preparation

before dinner
2. Menu

knowledge
3. Table set up

knowledge

WHAT WILL WE LEARN?


4. Table wares

and its use 5. How to behave & body language 6. Common habits & Dos and Donts

Preparation before dinner


RSVP
Rpondez S'il Vous Plat
It is a French term for please respond call your host and respond promptly

Preparation before dinner


Dress Code
Female Business Wear a clean, pressed white,

ivory, or light blue dress shirt dark jacket nylon stockings conservative dress shoes DONT use excessive lipstick

Non business Elegant NO HAT Don't use excessive lipstick.

Preparation before dinner


Dress Code
Male Business Clean, pressed, long-sleeved

white or light blue dress shirt Wear an undershirt Wear a silk, conservative patterned tie Wear a dark, two-piece suit or a blazer Well polished dress shoes Non Business Well polished dress shoes
Batik NO HAT

Menu Knowledge
Set Menu
All items

(appetizers, soup, main course, desserts) as one set price

Menu Knowledge
A la Carte
Every

item has its own price

Sample Menu
Picture sample menu

Table set-up Knowledge


Those with five letters... knife,

spoon, glass...go on the right (R I G H T) Only Fork, utensil with four letters, goes on the left (L E F T) Solids to the left Liquids to the right bread and drink

Table set-up Knowledge


A la Carte Table Set Up Set Menu Table Set Up

Table set-up Knowledge


Dinner steps scheme: Always start with the outer cutleries, followed by inward position and so on.

Dinner steps scheme

Table wares & How to use them


What is table wares?

Table wares & How to use them

Table wares & How to use them


Salt Pepper Shaker
Water Goblet Dessert Spoon

Red Wine Glass

Dessert Fork

White Wine Glass

Bread & Butter Knife Bread & Butter Plate Dinner Fork Dinner Knife Dinner Spoon

Dessert Knife Soup Spoon

How to use
Napkin

How to use
Knife & Fork

How to use
Fork (as single)

How to use
Soup Spoon

How to use
Dinner Spoon (non spaghetti)

How to use
Dinner Spoon (Spaghetti)

How to use
Holding Glass (stem glass)

How to use
Holding Glass (un-stem)

How to use

Glass (when performing toast)

How to use
Holding Cup

How to use
Pause eating

How to use
Finish Eating

What is different ?

Paused Eating

Finished Eating

Body Language
On arrival Dont seat to the chair if unsure seating arrangement, wait till host show you Dont seat before host does If in restaurant, let the waiter escort and seat you Bag/suitcase: on the floor nearby your leg or behind your back NOT on empty chair/table

Body Language
Sitting Posture
Sit erect, feet on the floor, arms near your body Elbows should be OFF the table Rest your forearm on the

edge of the table (between course) Hands in lap when not eating

Body Language
Eating Bread
Break a piece of bread

using hand NOT knife! Put some butter on that piece. Dont spread the butter over the whole piece of bread.

Body Language
Drinking
Do not drink

while your mouth is full Do not gargle on the drink

Body Language
Passing food
The nearest

person is obligatory Offer to the left, take it, then pass it to the right

Body Language
Tasting other peoples food
Small portions only,

BEFORE BEGIN TO EAT Ask for additional utensils to transfer DO NOT exchange after being eaten

Body Language
Finger Bowl
Dip your

fingers, one hand at a time, in the water. Swish your fingers gently, then dry them on your napkin

Body Language
Conversations / chit chat
Avoid topic:

money matters age, state of some ones health religion, politics, other depressing topics H - hobbies, interests E - entertainment, current events L - leisure, literature, and law P - professionalism

Suggested topic:

Body Language
Buffet Buster
Stand in line. Use serving utensils NOT

finger You may return several times instead having overloaded food on plate Try to eat your courses in some acceptable order. Because this is a buffet, do not turn this into an "all you can eat" occasion.

Body Language
Presenting Business Card
Keep business card in

business card holder, NOT wallet (10 at a time) All details must be updated Not to someone who is outrank you

Body Language
Performing Toast
Announcer -

guest of honor audience Announcer must be standing up Eye contact (couple toast)

Don'ts
Using Mobile devices

Talk while mouth full


Gargling the drink Take a sip of drink while food is still inside

mouth Using tooth picks at the table Eating with or lick your fingers Cutting food into small pieces at a time Blowing soup to make it cold quickly Pushing plate away when finish

Dos

Stay at the same timing with others Say excuse me or I am sorry if you burp Thank the waiter each time being served When dining with a large group, begin eating after three or four people are served Taste your food BEFORE ADDING salt & pepper Place the pits, seeds, pieces of fat, and fish bones on the edge of your plate. Tuck empty sugar packs, plastic cup from creamer under the rim of your plate or under the edge of saucer

Difficult Scenarios
1. Utensil drops on the floor : Simply ignore it. Server will replace it immediately. 2. Food between someones teeth? Yes, it's kinder than saying nothing, since the problem is so easily solved 3. Left over meat and bone: Tearing it up in company is a no-no 4. Removing food out of mouth General rule it should go out the same way it went in Not spitted directly from your mouth

Difficult Scenarios
5. After taking 1st bite, food is hot / looks like spoiled

Hot: take sip of water Spoiled: (please proceed remove food out of mouth)

Difficult Scenarios
6.

Choke / swallow the wrong way

Not in life threatening: Cover mouth & cough Remove the food (as per above) Not succeed, go to rest room & try cough again Life threatening: Signal for HELP!

Difficult Scenarios
7. Foreign items on the food

If in a restaurant, discreetly notify your waiter ask for a replacement. In a private home, discreetly remove the object and continue eating. Leave the dish untouched.
An observant host will

recognize

Difficult Scenarios
8. Accidentally

drop sauce on the table


Small spill Carefully & quietly, use knife to remove For a large spill Notify the waiter & offer assist to help in cleaning

Difficult Scenarios
9. Sneezing!
Only one: Cover our mouth

and do a sneeze
Prolonged:

Excuse to the rest room

Q&A
Any question(S)?

Terima Kasih Kam Sia

Enjoy Your Lunch !


heru_setiawan 042012

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