Professional Documents
Culture Documents
t r a i n i n g
Table Manner
c o u r s e
Introduction
Who am I?
Belhotel Medan
Banquet
Swimming Pool
Swimming Pool
Definition
What is Table Manner? Literally means:
Table
Manner
Table Manner
is a dining etiquette that reflects your personality, your are required to know how to behave on dining table and know how to use appropriate cutlery
Definition
Please see sample clip video
self confidence
2. Give positive
image
3. To practice good
Definition
Please see other sample clip video
Business lunch / dinner state lunch / dinner business entertain Thanksgiving dinner Engagement dinner
before dinner
2. Menu
knowledge
3. Table set up
knowledge
and its use 5. How to behave & body language 6. Common habits & Dos and Donts
ivory, or light blue dress shirt dark jacket nylon stockings conservative dress shoes DONT use excessive lipstick
white or light blue dress shirt Wear an undershirt Wear a silk, conservative patterned tie Wear a dark, two-piece suit or a blazer Well polished dress shoes Non Business Well polished dress shoes
Batik NO HAT
Menu Knowledge
Set Menu
All items
Menu Knowledge
A la Carte
Every
Sample Menu
Picture sample menu
spoon, glass...go on the right (R I G H T) Only Fork, utensil with four letters, goes on the left (L E F T) Solids to the left Liquids to the right bread and drink
Dessert Fork
Bread & Butter Knife Bread & Butter Plate Dinner Fork Dinner Knife Dinner Spoon
How to use
Napkin
How to use
Knife & Fork
How to use
Fork (as single)
How to use
Soup Spoon
How to use
Dinner Spoon (non spaghetti)
How to use
Dinner Spoon (Spaghetti)
How to use
Holding Glass (stem glass)
How to use
Holding Glass (un-stem)
How to use
How to use
Holding Cup
How to use
Pause eating
How to use
Finish Eating
What is different ?
Paused Eating
Finished Eating
Body Language
On arrival Dont seat to the chair if unsure seating arrangement, wait till host show you Dont seat before host does If in restaurant, let the waiter escort and seat you Bag/suitcase: on the floor nearby your leg or behind your back NOT on empty chair/table
Body Language
Sitting Posture
Sit erect, feet on the floor, arms near your body Elbows should be OFF the table Rest your forearm on the
edge of the table (between course) Hands in lap when not eating
Body Language
Eating Bread
Break a piece of bread
using hand NOT knife! Put some butter on that piece. Dont spread the butter over the whole piece of bread.
Body Language
Drinking
Do not drink
Body Language
Passing food
The nearest
person is obligatory Offer to the left, take it, then pass it to the right
Body Language
Tasting other peoples food
Small portions only,
BEFORE BEGIN TO EAT Ask for additional utensils to transfer DO NOT exchange after being eaten
Body Language
Finger Bowl
Dip your
fingers, one hand at a time, in the water. Swish your fingers gently, then dry them on your napkin
Body Language
Conversations / chit chat
Avoid topic:
money matters age, state of some ones health religion, politics, other depressing topics H - hobbies, interests E - entertainment, current events L - leisure, literature, and law P - professionalism
Suggested topic:
Body Language
Buffet Buster
Stand in line. Use serving utensils NOT
finger You may return several times instead having overloaded food on plate Try to eat your courses in some acceptable order. Because this is a buffet, do not turn this into an "all you can eat" occasion.
Body Language
Presenting Business Card
Keep business card in
business card holder, NOT wallet (10 at a time) All details must be updated Not to someone who is outrank you
Body Language
Performing Toast
Announcer -
guest of honor audience Announcer must be standing up Eye contact (couple toast)
Don'ts
Using Mobile devices
mouth Using tooth picks at the table Eating with or lick your fingers Cutting food into small pieces at a time Blowing soup to make it cold quickly Pushing plate away when finish
Dos
Stay at the same timing with others Say excuse me or I am sorry if you burp Thank the waiter each time being served When dining with a large group, begin eating after three or four people are served Taste your food BEFORE ADDING salt & pepper Place the pits, seeds, pieces of fat, and fish bones on the edge of your plate. Tuck empty sugar packs, plastic cup from creamer under the rim of your plate or under the edge of saucer
Difficult Scenarios
1. Utensil drops on the floor : Simply ignore it. Server will replace it immediately. 2. Food between someones teeth? Yes, it's kinder than saying nothing, since the problem is so easily solved 3. Left over meat and bone: Tearing it up in company is a no-no 4. Removing food out of mouth General rule it should go out the same way it went in Not spitted directly from your mouth
Difficult Scenarios
5. After taking 1st bite, food is hot / looks like spoiled
Hot: take sip of water Spoiled: (please proceed remove food out of mouth)
Difficult Scenarios
6.
Not in life threatening: Cover mouth & cough Remove the food (as per above) Not succeed, go to rest room & try cough again Life threatening: Signal for HELP!
Difficult Scenarios
7. Foreign items on the food
If in a restaurant, discreetly notify your waiter ask for a replacement. In a private home, discreetly remove the object and continue eating. Leave the dish untouched.
An observant host will
recognize
Difficult Scenarios
8. Accidentally
Difficult Scenarios
9. Sneezing!
Only one: Cover our mouth
and do a sneeze
Prolonged:
Q&A
Any question(S)?