Questions that
seek to find


that encourage

Tomm, 2001, p. 179 ff.

#1 Clarifying questions .

To define the reasons for a problem.Goals To get information about a problem. be curious. .e. i.

done at the company? Who did what? Where did it happen? When did it happen? .Questions to define the problem What is the problem in one word / sentence? What exactly happened? Which events led to the problem? What kind of help do you need? How did the problem happen? How is….

Could it be that it happened because .Questions to define reasons for the problem Why do you think it happened? Ask 5 x why..…? Why are the values of the company not practiced in interaction with customers? . .scribd.

#2 Questions that seek to find connections .

beliefs. ideas. perceptions. . feelings. objects. context. actions.Goal To find connections between persons. events.

Examples of questions .What What relation do you see between events A and B? What relation do you see between what person x did and….? What connection do you see among activities? What impact will the activities launched have on customers and people who work for the company? .

Examples of questions .How How does person x get along with person y? How does person A think about person B? .

Examples of questions . For whom is it not a problem? .Who Who do you think worries the most about this problem? This seems to be a problem for you.

#3 Strategic questions .

Goal To influence / lead / help a person do things in new ways. for example by encouraging the person to challenge rules / assumptions. .

Open questions What have you done to solve the problem? What do you intend to do to solve the problem? What is the most important question you could ask yourself in order to make situation x really great? What alternative solutions do you see? .

if you don’t ….. what would your step # 2 be? Have you thought of the following possibility:…? How about doing…? Does person A need to do activity B in that way? Why don’t you….? Here’s what you do:… .Confrontive questions provoking action What would it mean for your life.? If you had a meeting with the people in 1 hour. what would you do dramatically differently – compared to how you have held meetings earlier? If you take step # 1.

#4 Questions that encourage reflection .

. To call forth personal or tacit knowledge.Goals To encourage a person to think / reflect about his/her own way of doing things? To help a person discover himself / herself in new ways.

Reflecting on what you have done. what would you have done differently? Reflecting on the experience you had. which personal values of yours have become more important for you? . what do you think you did well? Looking back.

when ….? How did it make you feel. What would he / she do in your position? What is blocking you from doing …..What would be different in your life. happened? How can I challenge you – while you still feel that I am being respectful? .? How do you think others experience the conflict you are having with your colleague? Think of someone you truly respect and admire. if ….

org/cs/2012/11/ http://www.html http://business.Some sources http://blogs.php?/articles/text/reflexive_questions_in_a _coaching_psychology_context/ Edgar http://www. .youtube.

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