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Why is it so important??? Order Taking is skill full art for wait staff
All food orders will be taken in a timely, courteous, and professional manner, server always attempt to up sell or suggestive selling
OBSERVE GUEST (BE VERY OBSERVANT!) Be observant & use proper timing Smile and eye contact
Step 2: APPROACH TABLE Approaching table while smile and eye contact Stand erect Wording: “May I take your order, please!” “Are you ready for giving orders?” “Have you decided anything for your dinner?”
Step 3 SUGGESTIVE SELLING / UPSELLING Recommend buffet (if available) Advice of our ongoing promotion from ala carte menu Suggest special of the day Giving further suggestion Detail Suggestive Selling will be on separate season
Step 4 ORDER TAKING PROCESS Note down number of guest Number of items ordered seat number on the order pad Ladies first, older gents, host last
THE ORDER After all guest are been ordered In a clear, confident and polite manner Wording: Very well, Mr and mrs Smith. Your order will be … followed by….
the guest Collect menus
Ask and Confirm to guest course by course or all together Know your product Communication with Kitchen
Heru Setiawan, 5 April 2011