SXS REFRIGERATOR HELPFUL HINTS

A. HOW TO ALIGN MY REFRIGERATOR DOORS

Tools needed:

Open both doors of refrigerator. Identify grill base in the bottom of refrigerator. Using a phillips head screwdriver, remove two screws on each end of grill base (fig 1). Pull out grill base with your hands, should snap out easily, note: if one a clip from the base grill gets loose, please re-assemble (fig 1a) Close both doors and identify door alignment screw in the bottom of refrigerator door (fig 2). Use the 7/16 wrench to turn the door alignment screw on the bottom of fresh food door (fig 2). Turn screw from left to right to raise refrigerator door, or right to left to lower it (fig 2). Re-assemble grill base (fig 2).
Tools needed:

fig 1

fig 1a

fig 2

B. HOW TO FIX DOOR NOT CLOSING BY ITSELF Open refrigerator doors. Identify the case leveling screw under the refrigerator and freezer door, turn clockwise to raise refrigerator up (fig 3). This will allow the doors to close easier Note: Screw will not come out as you turn it, but it will adjust the height of the front wheels of the unit.

fig 3

Turn case leveling screw

SXS REFRIGERATOR HELPFUL HINTS

C. HOW TO FIX WATER LEAK AT BOTTOM OF FZ DOOR AND FIX DISPENSER PANEL NOT WORKING (no lights/indicators) Follow steps 1- 4 on case A Look for blue connector underneath FZ door (fig 4) Make sure waterlines are inserted all the way in the blue conector underneath the FZ compartment, push waterlines against blue connector. (fig 5). Close the freezer door and dispense water to check for the leak. If theres no leak, the issue has been resolved and nothing more needs to be done. If leaking occurs the waterlines may have been damaged during installation. Remove the blue connector by pushing IN on the white sleeve on one end of the blue connector and pulling the tubing out. Repeat on other end of blue connector. Note: before removing the tube, you may want to lay down a towel to absorb the water that may drip from the tubing. Using a utility knife cut the waterline about from each end of the tubing. When making the cut, it is very important to check the following: The tube is cut cleanly and straight (fig 6) If the tube end is smashed into out of round shape from cutting, pinch back into round shape with your fingers (fig 7). Install blue connector and check for leaks. If no leak, the issue has been resolved and nothing more needs to be done. Re-assemble the grill base.
fig 8 fig 4 Tools needed:

fig 5

fig 6

fig 7

If leaking occurs the connnector must be replaced, pls call 1-800-GE CARES and ask to send replacement connector - part # WR00X2160. As you receive replacement pls follow the simple instructions accompaning the part. To fix dispenser panel not working (no lights) unplug and re-connect electrical connection underneath freezer(fig 8).

SXS REFRIGERATOR HELPFUL HINTS

D. HOW TO FIX BOTTOM PAN STICKING IN REFRIGERATOR. Remove the refrigerator the bottom pan cover (fig 10) Locate plastic linkages underneath cover (there is one on each side on the cover, fig 11), make sure they are snapped in position into the bracket cover as in (fig 11a). If you find linkage out of bracket (fig 12), re-assemble linkage in bracket (fig 11). Assemble cover in the refrigerator and check if your cover moves back and forward when pan is inserted or removed. If needed please use case E for instructions on how to assemble cover and pan in the refrigerator. If linkage is broken, a replacement linkage is needed, please call 1-800-GE-CARES and ask them to send a replacement linkage for left linkage WR02X10818, for right linkage WR02X10819. If you have a quick chill model and these instructions do not fix your problem, a replacement cover is needed, please call 1-800-GE CARES and ask them to send a replacement cover WR31X10030 for models 25, 27, 29, and WR31X10031 for models 23.

fig 10

fig 11

Linkage

Bracket and linkage snapped together fig 11a Bracket

fig 12 Linkage

Bracket

Linkage out of bracket, need to re-assambly

E. HOW TO FIX GAP IN THE HANDLES. If you notice a gap in the union between the door handle (upper piece) and the bottom door handle tail (fig 13, 13a), push handle from the bottom (fig 14), this will close the gap between these parts.

fig 13

fig 13a

Gap
fig 14

Gap

SXS REFRIGERATOR HELPFUL HINTS

F. HOW TO FIX DOOR NOT CLOSING BY ITSELF DUE TO INTERFERANCE WITH SHELVES OR PANS. Please follow below instructions to confirm if one of your pans in the fresh food compartment is loose and obstructing door closure.
Pull on pan cover does it Come loose?
Top Pan Cover: Correct assembly with cover underneath mid light cover.
Mid ligth cover
PULL OUT

Pull out Top Pan, few inches

(deli fresh pan)

Mid light cover

Pan cover Pan cover Pan

Pull out Mid Pan few inches

(fresh produce)

Pull on pan cover does it come loose?

Mid Pan Cover: Correct assembly with cover underneath tank air deflector. (Ignore tape)
Tank air deflector Tank Air deflector

Pan cover Pan

Take out Bottom Pan Completely (fresh produce)

Pull on cover w/two hands from the wheels, does it came loose?

Btm Pan Cover: correct assembly with pan cover sealing with quick chill module.

Quick chill module

Pan cover

If any shelf becomes loose or does not seem to side of case, and then drop front of shelf in place. be seated properly please follow these instructions,or follow detailed information in pages ___ ____.

When you install shelves, first insert the back of the shelf in the pins located on either

Front of the cover

Back of the cover

There are 4 pins that shelf rests on.

Slots on either back side of shelf

Ensure this cabinet pins enter all the way in to this slots in the back of the cover

SXS REFRIGERATOR HELPFUL HINTS

E. NORMAL OPERATING SOUNDS. Barking, woofing, growling - This is a pulsating sound which occurs about once every 20 minutes. There are approx 4-6 pulses that last 4-8 seconds in duration. The sound you hear is an internal damper closing that allows air to flow from the freezer into the refrigerator. Whir, Hummm, Air Flow - Some models have features such as Custom Cool or Quick Ice which require additional fans to be running for optimal performance. When your Select Temp is in Meat, Citrus or Vegetable modes or you operate Express Chill, Express Thaw, Turbo Cool or Quick Ice features you will notice an additional fan is running or fans are in high speed . In order to obtain the quietest level of operation in your refrigerator all of these features should be turned off. Make sure all green lights are extiguished on each feature. On select temp you must press the button a few times through each function in order to turn it off. On Quick Ice, make sure lock control is extiguished before trying to turn off quick ice. Remember, the fans are helping to maintain the desired temperature in the refrigerator. When doors are opened frequently, groceries are loaded, or when the refrigerator is first plugged in you will hear the fans running at high speed, this is normal. Gurgle, Gurgle - When you open the refrigerator or freezer door you may hear a gurgling sound at the back of the refrigerator. As the refrigerator completes a defrosting cycle - water drains from the freezer evaporator into a pan near the compressor. When a doors is opened pressure is released in a tube carrying this water and causes this gurgling sound. Click, pop, knock, crackle or pecking - When your compressor starts you will hear a click and on occasion may her a popping or pecking sound. This is the sound of refrigerant flowing quickly through the tubing and turning to gas. This popping/pecking sound may last 1-2 minutes in duration and may recur each time compressor starts. This is a normal sound.

SXS REFRIGERATOR HELPFUL HINTS

F. REFRIGERATOR TOO COLD OR TOO WARM First check the SETTINGS - Some models have set points of 1 through 9 and other modles have setpoints in degrees Fahrenheit. Your refrigerator works best when the refrigerator is set to point 5 or 37 degrees and freezer compartment is set point 5 or 0 degrees. If your model has degree Fahrenheit, press the colder or warmer button once to check the set point.

37

Too Cold in the Refrigerator - If the setpoints are correct, check your freezer door and make sure it is closing properly (follow steps B, 119). An unusual situation can occur when the freezer door is not shutting completely which causes the refrigerator compartment to run colder than normal. In some circumstances it may even cause the water tank to freeze. Too Cold in the Vegetable bin - Make sure the knob above the snack pan (on the light shield at the back of the refrigerator) is set to cold and slide the humidity control lever to a setting of High. Juicy vegetables like tomatos are more prone to freeze than others, wrapping vegetables with paper towels may help them stay fresh longer. Too Warm In the Refrigerator - If setpoints are correct, check the refrigerator doors for a good seal. Follow steps B and F. Frequent door openings and loading the refrigerator and freezer with groceries may also cause the the temperature to be warmer than normal. Having the refrigerator and freezer compartments at least 2/3rds full will help maintain temperature. About the Artica Control Settings. If you notice your temperature indications fluctuating for the refrigerator 2 or 3 degrees from the set point, this is completely normal. The freezer may have larger fluctuations and this is due to the defrost system. Of course, the temperatures will also vary based on the frequency of door openings.

SXS REFRIGERATOR HELPFUL HINTS

G. HOW TO CHECK IF MY FILTER IS CLOGGED
fig 1
Water Filter Cartridge

The water filter cartridge is located in the back upper right corner of the refrigerator (fig 1). Remove the filter cartridge from the cartridge holder by slowly turning it to the left (fig 2). Do not pull down on the cartridge. A small amount of water may drip down. Place the top of the filter bypass plug up inside the holder. Do not push it up into the holder. Slowly turn it to the right until the bypass plug stops (fig 3). DO NOT OVERTIGHTEN. As you turn the bypass plug, it will automatically raise itself into position. Plug will rotate about 1/4 turn. Run water from the dispenser. Note that there may be some initial sputtering due to air in the system from installing the bypass plug. If the dispense rate is normal while dispensing with the bypass plug in place, your filter is clogged. Replace filter. If the flow rate does not improve when the bypass plug is in place, please call 1-800-GE-CARES.
fig 3

fig 2

SXS REFRIGERATOR HELPFUL HINTS

H. HOW TO DIAGNOSE MY UNIT IF IT IS: NOT DISPENSING ICE DISPENSING ONLY CRUSHED OR CUBED ICE
fig 1

Check that the ice bin is fully seated. Press it firmly into place and be sure it goes all the way back. If it does not go all the way back, remove it and rotate the drive mechanism 1/4 turn (fig 1). Then firmly push the bin back again. While pushing the bin back into place. Be sure that the metal rod on the bottom of the very back of the bucket slides into the small square opening (fig 2) Open the freezer door and check that the ice chute on the inside of the freezer door is not blocked by any items (fig 3). Inspect the inside of the chute and check that no items have fallen into the chute (fig 4). Also clear any ice that may be clogging the chute. Slide the bucket out a few inches and visually inspect the crusher housing from underneath the bucket (fig 5). Clear any ice that may be clogging the crusher housing. Push the bucket firmly back into place. Inspect the ice in the bucket for ice that has fused or clumped together. Break up or discard any clumps of ice. If these tips do not resolve your issue, please call 1-800-GE-CARES. Note: Your ice bucket may appear different than depicted in figures.
Square hole fig 3 Ice chute fig 2 Metal rod

fig 4

Ice chute

fig 5

Crusher housing