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Course Design Guide
School of Business MGT/311 Version 1 Organizational Development
Copyright © 2011 by University of Phoenix. All rights reserved.
Course Description This organizational behavior course encompasses the study of individual and group behavior in organizational settings. Students will learn to examine their role in an organization. Other topics include strategic elements of organizational behavior, workforce diversity, managing change, effective communication, and performance systems. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • • University policies: You must be logged into the student website to view this document. Instructor policies: This document is posted in the Course Materials forum.
University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Robbins, S. P., & Judge, T. A. (2011). Organizational behavior (14th ed.). Upper Saddle River, NJ: Pearson/Prentice Hall. All electronic materials are available on the student website.
Week One: Individual Employee Characteristics
Objectives 1.1 Evaluate individual characteristics of employees. 1.2 Analyze the impact of individual employee characteristics on organizational performance. 1.3 Determine management methods based on individual employee characteristics. Read Ch. 1 of Organizational Behavior. Read Ch. 3 of Organizational Behavior. Read Ch. 4 of Organizational Behavior. Read Ch. 5 of Organizational Behavior. Read Ch. 6 of Organizational Behavior.
Reading Reading Reading Reading Reading
personality. Note. Read Ch. Weekl y Thurs day and Satur day 2 2 Individual SelfAssessments Imagine you are a manager of three employees. Due Points . 2. Read Ch. 7 of Organizational Behavior. Read Ch. Respond to weekly discussion questions. You have decided to assess each individual’s character. Read the “Performance Evaluation” section in Ch. Be sure your browser is not set to automatically clear your cache and cookies. Resources: Self-Assessment Library.Course Design Guide MGT/311 Version 1 2 Reading Participation Discussion Questions Read this week’s Electronic Reserve Readings. Ask the participants to return hard copies of the completed selfassessments to you. 8 of Organizational Behavior. 11 of Organizational Behavior. Participate in class discussion. Your survey results will be cleared if you have your browser set to automatically clear your cache and cookies. or family members to take the following self-assessments: • • • • • • How Satisfied Am I with My Job? Am I Engaged? How Are You Feeling Right Now? What’s My Affect Intensity? What’s My Emotional Intelligence Score? Am I A Deliberate Decision Maker? Non-graded for week one but will be graded with week two assignment Provide the participants with a copy of University of Phoenix Material: How to Save the Self-Assessments Guide.2 Create effective organizational communication.1 Determine strategies to motivate employees. and job satisfaction to improve your ability to manage them. friends. University of Phoenix Material: How to Save the Self-Assessments Guide Ask three co-workers. 17 of Organizational Behavior. Week Two: Motivation and Communication Details Objectives Reading Reading Reading Reading 2.
Write a 350. and how the weekly topics relate to application in your field. Weekly Thursday and Saturday 2 2 Resources: “Teamwork in Hospitality: Communication” video Watch the “Teamwork in Hospitality: Communication” video found on the student website. You recently had these employees take a series of self-assessments to aid you in managing them.Course Design Guide MGT/311 Version 1 3 Reading Participation Discussion Questions Nongraded Activities and Preparation Teamwork and Communication Read this week’s Electronic Reserve Readings. Submit the Self-Assessment Results with the Employee Portfolio and Summary. Write a 350. Resources: Results of Self-Assessments.to 700-word summary. University of Phoenix Material: Employee Portfolio Management Plan Complete the Employee Portfolio: Management Plan found on your student website for each of the three employees. as a team. Now that you have these assessments.1 Determine strategies to help develop effective groups and teams. Discuss. Individual Employee Portfolio: Management Plan You are a manager of three employees at Riordan Manufacturing. Respond to weekly discussion questions. any topics you struggled with. 1/14 5 Learning Team Learning Team Reflection Discuss the objectives for Week One and Two. Participate in class discussion. why communication is such an important part of an effective team or organization. 1/14 2 Week Three: Groups and Teams Details Objectives 3. How did the video illustrate this? What happens if there is a failure to communicate in an organization? Create a list summarizing what the team considers to be the most important components of effective organizational communication. Due Points . Include the following in your summary: • How might these three employees’ characteristics affect the performance of the organization? • Recommendations for additional assessments. you are now tasked with creating an Employee Portfolio for each of the employees to help guide you in developing ways to best manage them. Your discussion should include the topics you feel comfortable with.to 700-word summary of the team’s discussion.
and Conflict Resolution simulation found on the student website. 9 of Organizational Behavior. What effect does your own conflict management style have on the team? How do the team members vary in their approaches? Should you change your conflict management style or continue with what is comfortable for you? Create a list of strategies for managing conflict in the Learning Team. You have begun putting together an Employee Portfolio for each employee. Read Ch.2 Determine strategies to resolve conflict within organizations. any topics you struggled with. Respond to weekly discussion questions. Collaboration. Now you must use the information from the assessments to create a Motivational Plan. Your discussion should include the topics you feel comfortable with. Read this week’s Electronic Reserve Readings. 10 of Organizational Behavior. Read Ch. Discuss the effects of the conflict management styles during the simulation. Self Assessments from Week One and Week Two Individual Assignment Determine the motivational strategy or strategies that would likely be most appropriate for each of your three employees based on their individual characteristics. Resources: University of Phoenix Material: Employee Portfolio: Motivation Action Plan. 1/21 10 Learning Team Learning Team Discuss the Week Three objectives. Reading Reading Reading Reading Participation Discussion Questions Nongraded Activities and Preparation Teamwork and Collaboration Read Ch.Course Design Guide MGT/311 Version 1 4 3. 14 of Organizational Behavior. and Conflict Resolution simulation Divide the class into the learning teams Complete the Teamwork. Collaboration. 1/21 2 . Participate in class discussion. You recently administered a series of assessments to your three employees to give you a better understanding of their different traits. Weekly Thursday and Saturday 2 2 Resource: Teamwork. Individual Employee Portfolio: Motivation Action Plan You are a manager for Riordan Manufacturing. How will you leverage employee evaluations to motivate each of the three employees? Describe how the strategy selected connects to one or more of the motivational theories described in the text. and complete the Motivational Action Plan for each employee.
4. location that is currently manufacturing custom plastic parts. This will be at the organization’s Pontiac. and Politics Details Objectives 4. Prepare a plan to create the teams.1 Analyze the influence of organizational structure on behavior. 4. Weekly Thursday and Saturday Due Points Reading Reading Reading Reading Participation Discussion Questions Individual Groups.2 Analyze the influence of organizational culture on behavior.3 Analyze the influence of power and politics on behavior.Course Design Guide MGT/311 Version 1 5 Reflection and how the weekly topics relate to application in your field. • What challenges or barriers may happen? • How will the best strategy be determined? • What measures will you use to determine if the team is operating successfully 1/28 20 . Many of the production employees are current employees from other divisions. 16 of Organizational Behavior. and Conflict 2 2 Part I: Team Strategy Plan You are part of a group of newly hired team superintendents with Riordan Manufacturing. Respond to weekly discussion questions. Read Ch. Culture. Read this week’s Electronic Reserve Readings. and Reports. Your group was hired to lead new teams and begin production of the newly designed CardiCare Valve heart valves. 13 of Organizational Behavior. Participate in class discussion. Teams. Address the following in your plan: • Identify various strategies available to build teams. and the company expects to hire some new employees. and University of Phoenix Material: Team Strategy Plan Review the Riordan Manufacturing intranet site and the Human Resource section under Demographics.to 700-word summary of the team’s discussion. MI. 15 of Organizational Behavior. Read Ch. Employees. Resources: Riordan Manufacturing Virtual Organization. Week Four: Organizational Structure. Read Ch. Employee Files. Write a 350. Power.
Due Points . 18 of Organizational Behavior. 2 of Organizational Behavior. Before the new teams are formed. and how the weekly topics relate to application in your field. Your discussion should include the topics you feel comfortable with. Week Five: Managing Diversity and Change Details Objectives Reading Reading Reading 5.2 Devise methods to manage organizational change. include the following: • • • • • Learning Team Learning Team Reflection The various conflict management strategies The strengths and weaknesses of each Considerations for selecting a strategy Alternate strategies Possible challenges 1/28 2 Discuss the Week Four objectives. Read Ch. and University of Phoenix Material: Conflict Management Plan Create a Conflict Management Plan for the conflict between David and James. which is causing David to miss his quality checks. Both James and David are good employees with positive performance reviews. any topics you struggled with. Write a 350.to 700-word summary of the team’s discussion. the management group knows they must resolve this issue so that the new production teams can operate smoothly. Read this week’s Electronic Reserve Readings. David advises his own manager that he is not sure why James thinks this because he has never said anything like that. and they were chosen for the new project because of this reason. James insists that he has no idea what David is referring to and does not understand why David is trying to cause problem. Read Ch. James now goes to his own superintendent because he feels David is spreading rumors that he is looking for other work.Course Design Guide MGT/311 Version 1 6 Part II: Conflict Management Plan While developing the teams. David Nguyen has spoken to his current manager twice regarding his feelings that James Deal is intentionally creating problems on the production line. the management group finds that there is currently some internal conflict among two of the employees chosen for this project. Resources: Riordan Manufacturing Virtual Organization. In this plan. 5.1 Determine strategies to manage diversity.
Respond to weekly discussion questions. The company does not currently have any formal system for managing their customer information and has traditionally left this up to individual employees. 2/4 24 .050. Your plan should include the details from section I and section II outlined below. Complete the Final Examination. You are allowed one attempt to complete the exam. What are the potential influences of the corporate culture on employee behavior? • Identify the potential sources of resistance to change and develop strategies to manage resistance to change. • What are the potential effects of this selected structure on employee behavior? • Identify characteristics of the company’s culture. Results are auto graded and sent to your instructor. which is timed and must be completed in 3 hours.. Create a change management plan and communication plan of 1. and Sales & Marketing – Marketing Information Systems. Section I: Change Management Plan • Identify the current formal and informal power structures in the organization. Weekly Thursday and Saturday 2 2 Resource: Organizational Behavior Click the link to the Final Examination on your student website available from the end of Week Four through the end of Week Five. Your team must do the following in your role as consultants: Resource: Riordan Manufacturing Virtual Organization Review the intranet site for Riordan Manufacturing including Human Resources – Organizational Charts. Note. Final Examination questions are adapted from Organizational Behavior. How might the power and political structure of the organization affect employee behavior? • Identify the most appropriate and effective organizational structures for Riordan Manufacturing that will help them accomplish their planned changes. This new system will require all employees to use one customer management system. Employee Files.to 1. Your team is now working to help Riordan implement this planned change. 2/4 15 Learning Team Change Management and Communication Plan Riordan Manufacturing has decided to make a change to company’s customer management system. etc.Course Design Guide MGT/311 Version 1 7 Participation Discussion Questions Individual Final Examination Participate in class discussion.400-words.
• Describe how you will evaluate the success or failure of the planned change. or affiliation. Windows®. • Identify the potential barriers to effective communication and strategies for overcoming the barriers. Identify those areas affected by the change. . In the message. and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. Create a sense of urgency around the change. Microsoft®. complete the following: • • • • Copyright University of Phoenix® is a registered trademark of Apollo Group. Edited in accordance with University of Phoenix® editorial standards and practices. complete the following: • Select the most appropriate channels to communicate the change to the employees. All rights reserved. All other company and product names are trademarks or registered trademarks of their respective companies. In the Communication Plan. sponsorship. Outline next steps in the change process.Course Design Guide MGT/311 Version 1 8 • Recommend a strategy to implement the changes over the next 12 months. in the United States and/or other countries. Develop a message for one of the selected communication channels. and explain why you selected these channels. Final Examinations contain third-party copyrighted materials. Establish the need for the change. Use of these marks is not intended to imply endorsement. Section II: Communication Plan Create a Communication Plan for the proposed change covered in the Change Management Plan. Inc. Portions are: Copyright © 2011 Pearson Prentice Hall.
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