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Not every leader is a manager. When people operate as leaders their role is always clearly established and defined. Leadership does not necessarily take place within a hierarchical structure of an organisation. All the above.
Within an organisation, leadership influence will be dependent upon the type of ________ that the leader can exercise over the followers.
friendship power knowledge delegation
Legitimate power is based on the subordinate's perception that the leader has a right to exercise influence because of the leader's:
personal characteristics and personality. role or position within the organisation. expertise and knowledge. ability to punish or reward.
Adair claims that the effectiveness of a leader is three dependent upon meeting ________areas of need four two within the work group.
none of the above
Needs such as training the group, setting standards and maintaining discipline, and appointing sub-leaders may be called:
individual functions. work functions. team functions. task functions.
Which of the following qualities did the University of Michigan Institute for Social Research find in effective supervisors?
Delegation of authority. An interest and concern for subordinates. Participative problem solving. All the above.
Tannenbaum and Schmidt's continuum of possible leadership behaviour identifies four main styles of leadership by the manager. What are they?
Commands, helps, joins and leads. Tells, helps, joins and leads. Commands, sells, consults and resists. Tells, sells, consults and joins.
Contingency theories of leadership are based on the belief that:
there is a single style of leadership appropriate to all managers. there is no single style of leadership appropriate to all situations. there is a single style of leadership appropriate to all situations. none of the above.
Vroom and Yetton's contingency model of leadership is based on certain aspects of a leader's decision, they are:
decision acceptance. decision quality. both of the above. neither of the above.
Another contingency model of leadership is the path-goal theory. This suggests that subordinates will see leadership behaviour as a motivating influence if:
path-goal relationships are clarified. their effective performance will satisfy their needs. the necessary direction, guidance, training and support is provided. all the above.
Hersey and Blanchard present a form of situational leadership based on the ___________ of the people the leader is attempting to influence.
personality motivation readiness intelligence
When The work determining environment. The manager. the most The group. appropriate All the above. form of leadership, which of the following should be considered?
In which of the following states does the board of nursing provide a license for vocational nursing instead of practical nursing? [Hint] Arizona and Texas California and Arkansas New Mexico and Oklahoma California and Texas
The various state boards of nursing have which of the following as their major responsibility? [Hint] protect individual nurses control nursing education control nursing behavior protect the public If you discover you have forgotten to renew your nursing license and it has expired, what is your best course of action? [Hint] Do not work until your nursing license is current. Ask your employer what they require you to do about an expired license. Go to the board of nursing on your next day off. Continue working and mail in license renewal and late fees. When a nurse is sued, the nurse will most likely be held accountable using
which of the following measures? [Hint] degree of harm the client suffered degree of intent to harm by the nurse any one or more of a variety of practical/vocation al nursing standards instructions given the nurse by the nursing supervisor and/or physician You take a new job and find that the leader has a democratic style of leadership. You realize that this leader will most likely expect which of the following things from you? [Hint] input into discussion and decisions decision-making at several levels agreement with whatever the leader says creativity and initiative on new projects When serving as team leader, the LVN will most need to know which of the following things in order to delegate tasks appropriately? [Hint] expectations of the clients being served scope of abilities of all team members discharge dates
for clients being served facilitation of daily routine schedule Which of the following statements best describes the major advantage of a taped report for passing information from one shift to another? [Hint] A smaller room can be used for the report. Nurses can listen to the tape while doing other tasks. The tape can be saved as evidence in case of litigation. There is better coverage for clients during reporting. You are transcribing the doctor's orders and you are not totally sure you are reading one of the orders correctly. What is the best thing for you to do? [Hint] Ask a peer, familiar with the physician's writing, for help. Send the order to the pharmacy for interpretation. Call the ordering physician for clarification of this order. Check with supervisor to see if they can read the order.
When a person experiences on-the-job conflicts, what is the third stage they will go through? [Hint] disbelief disconnectedness bargaining obsession with the situation Which of the following nursing care delivery methods is designed to provide the greatest continuity and coordination of care for a client? [Hint] primary nursing team nursing case nursing functional nursing
The following is used to describe a manager:
creates vision acts to bring about change asks, “how and when” plans strategy and tactics asks, “what and why”
The following phrase is used to describe a leader:
relies on control strategies challenges status quo uses traditional influence acts with established culture maintains and allocates resources
The theory that some people have specific characteristics that differentiate leaders from nonleaders is called:
behavioural. path-goal. situational. trait.
Leadership research indicates that all of the following are traits that have been identified to be consistently associated with leadership except:
ambition and energy. self-confidence. job-relevant knowledge. honesty and integrity. consistent behaviour.
Some research seems to indicate that individuals who are highly flexible in adjusting their behaviour in response to different situations possess the characteristic of:
dominance. low self-monitors. guaranteed success. high self-monitors. dominance and power.
If trait research had been successful, we would ______________, whereas if behavioural studies were correct, we would ___________.
change jobs to suit people; change people to suit jobs teach people certain traits; teach people certain behaviours teach people managerial principles; teach people certain behaviours select the right person for the job; train leaders only hire women; hire either men or women
The two dimensions of leader behaviour explained in the Ohio State studies are:
motivation and charisma. power and influence. initiating structure and consideration. coercion and motivation. employee-oriented and production-oriented.
According to the Ohio State studies, the extent to which a leader shares mutual trust and respect for his/her employees is referred to as:
consideration. employee-oriented behaviour. concern for production. initiating structure. task-oriented behaviour.
A leader high in initiating structure would be characterized as doing which of the following?
focusing on performance evaluation helping subordinates with personal problems showing concern for subordinates’ status and satisfaction treating all subordinates as equal assigning group members to particular tasks
Leaders who emphasize interpersonal relations are described in the University of Michigan studies as:
relationship-oriented. country club leaders. employee-oriented. initiating consideration. contingency-oriented.
If a leader’s main concern is accomplishing his/her group’s tasks, the University of Michigan studies label this leader:
single-minded. production-oriented. goal-oriented. employee-oriented.
The graphic portrayal of a two-dimensional view of leadership style by Blake and Mouton is known as the:
autocratic-democratic continuum. leader-participation model. path-goal model. managerial grid. least preferred co-worker scale.
In the University of Michigan studies, low group productivity and lower job satisfaction were associated with:
humanistic leaders. goal-setting leaders. technical-oriented leaders. employee-oriented leaders. production-oriented leaders.
Blake and Mouton’s Managerial Grid has all of the following management styles except:
impoverished. country club. democratic. authority-obedience. team.
According to Blake and Mouton’s Managerial Grid, the “country club” style of leadership is generally described as:
comfortable and friendly organization atmosphere and work pace. common stake centered around trust and respect.
minimum effort exerted to sustain organizational membership. balancing output while maintaining morale at a satisfactory level. structuring of efficiency to minimize interference of human elements.
According to the path-goal theory, a leader who consults with employees and uses their suggestions before making a decision is referred to as:
charismatic. participative. supportive. directive. institutional.
The leadership behaviours identified by the pathgoal theory are:
achievement-oriented, humanistic. supportive, directive, participative, achievement-oriented. participative, directive. supportive, achievement-oriented. participative, goal-oriented, supportive.
Which of the following is not an example of a hypothesis that has evolved out of path-goal theory?
Achievement-oriented leadership sets challenging goals and expects followers to perform at their highest level. Directive leadership leads to greater satisfaction when tasks are ambiguous. Subordinates with an external locus of control will be more satisfied with a participative style. Supportive leadership results in high employee performance and satisfaction when subordinates are performing structured tasks. Directive leadership will lead to higher employee satisfaction when there is substantive conflict within a work group.
It is generally considered that leadership is
important to an organization’s success. All of the following are actions that leaders take to make an organization successful except:
control deviations from a standard. practice charismatic standards. motivate employees to higher levels of productivity. make rapid and firm decisions. anticipate change and vigorously exploit opportunities.
Currently the two most popular approaches to leadership are contingency models and the study of:
charisma. leadership substitutes. leadership neutralizers. education and experience. traits.
Sometimes leadership may not be important. _____________ make(s) it impossible for leader behaviour to make any difference to subordinate outcomes.
Situational variables Participation Task structure Neutralizers Externalities
The type of leaders who guide or motivate their followers in the direction of established goals by clarifying role and task requirements are:
process-oriented leaders. transformational leaders. employee-oriented leaders. charismatic leaders. transactional leaders.
Which of the following is not a characteristic of a transformational leader?
inspires exertion of extra effort for goal achievement encourages innovative approaches to old problems communicates high expectations provides vision and sense of mission treats all employees collectively as one
Engaging in all of the following behaviours will contribute to becoming a charismatic leader except:
demonstrating confidence in people by stating ambitious goals for them. conveying confidence, talking directly to people, speaking clearly. sharing a vision for the future by communicating it to others. using tried and traditional approaches to solve problems. understanding individual needs and developing intensely personal relationships.
Which of the following is not true of a charismatic leader?
They are sensitive to member needs. They are perceived as managers of the status quo. They are sensitive to the environment. They have a vision and the ability to articulate the vision. They have behaviour that is out of the ordinary.
In a recent survey of senior leaders, the key trait required of CEO’s for the year 2000 was:
shareholder equity. intelligence. a strong sense of vision. integrity. global abilities.
Leaders of teams find themselves in a role of:
coach. high power. autocrat. follower. director.
With self-leadership, individuals and teams set goals, plan and implement tasks, evaluate performance, and _________________.
make decisions cautiously motivate others consult with managers solve their own problems supervise effectively
Characteristics of self-management include all of the following except:
emotions management concerning aggressiveness and professional relationships. catch-up activities concerning taking work home or coming in on days off. clear specification by the organization to guide self-management. access management relative to availability and interruption. planning of time, schedules, and specific job goals.
All of the following are characteristics of leading without authority except:
focusing on a single issue rather than be concerned with many issues and problems. seeing a need and taking action to fulfill it rather than being required to act. waiting for the coach’s call to take independent action. taking opportunity to raise harder questions and look for less traditional solutions. working more closely with stakeholders with subsequent access to more information.
All of the following are differences in the inherent leadership styles between women and men except:
Women tend to lead through inclusion and rely on interpersonal skills to influence others. Women attempt to enhance followers’ self-worth. Men rely on formal authority for their position. Men share power and information. Men are more likely to use a directive command and control style.
Women have a greater representation among the entrepreneurial ranks, where they are starting businesses at _____________ times the rate of men.
5 to 1 1 to 2 3 to 4 1.5 to 2.5 2.5 to 3.5
A Total Quality Management (TQM) strategy developed by Motorola company in 1986: A. Plan-Do-Check -Act B. MBO C. Six Sigma D. PERT Answer Key 2. Part of a quality system covering the manufacture and testing of pharmaceutical dosage forms or drugs and active pharmaceutical ingredients, diagnostics, foods, pharmaceutical products, and medical devices: A. Good manufacturing practice (GMP) B. Good regulatory practice (GRP) C. Good Clinical Practice (GCP) D. Good laboratory practice (GLP) Answer Key 3. Standard Operating Procedure (SOP) refers to: A. An optimal balance between possibilities realized and a framework of norms and values. B. Doing the right thing right, right away, the first time C. Detailed, written instructions to achieve uniformity of the performance of a specific function. D. A process of meeting the needs and expectations of the customers,both internal and external. Answer Key 4. Accreditation refers to one of the following: A. Making assessment B. Meeting predetermined standards
C. Making care cost effective D. Ensuring Quality Answer Key 5. Father father of management by objectives (MBO) A. Peter Drucker B. Frederick Taylor C. Henri Fayol D. Max Weber Answer Key 6. Who is associated with the concept of Total Quality Management? A. Rensis Likert B. Kurt Lewin C. Max Weber D. W. Edwards Deming Answer Key 7. Quality Council of India sponsored accreditation system for hospitals and health care providers: A. NABH B. Joint Commission International C. BIS D. NABET Answer Key 8. Which definition of quality of care represents the entire continuum from structure to process and to outcome? A. Deming's B. WHO, 1988
C. Donabedian D. Kurt Lewin Answer Key 9. "Purposeful, self-regulatory judgment that uses cognitive tools such as interpretation, analysis, evaluation, inference, and explanation of the evidential, conceptual, methodological, criteriological, or contextual considerations on which judgment is based." This definition refers to: A. System Thinking B. Critical Thinking C. Clinical reasoning D. Intuitive recognition Answer Key 10. Plan-Do-Check -Act cycle is related to: A. Donabedian B. Deming C. Henry Gantt D. B.F. Skinner Answer Key ANSWER KEY 1. C 6. D 2. A 7. A 3. C 8. C 4. D 9. B 5. A 10. B
Network analysis in management of health services include, A. Cost accounting B. Cost benefit analysis C. Cost efefctive analysis
D. PERT Answer Key 2. WHO constitution was made in A. 1947 B. 1950 C. 1952 D. 1956 Answer Key 3. The government of India anoounced the first National Health Policy in the year: A. 1951 B. 1982 C. 1977 D. 1991 Answer Key 4. The Bhore comittee was set up in: A. 1943 B. 1948 C. 1949 D. 1952 Answer Key 5. PHCs under public health care system in India was introduced as result of recoomendatinos by: A. Bhore committee B. Kartar Singh Committe C. Mudaliyar Committee
D. Planning Commission Answer Key ANSWER KEY 1. D 2. A 3. B 4. A 5. A
Components of a nursing diagnosis include all, EXCEPT A. Problem Statement (diagnostic label) B. Etiology (related factor) C. Defining Characteristic D. Outcome statement Answer Key 2. The type of nursing diagnosis which is a judgment on client's response to a present health problem A. Actual Diagnosis= B. High Risk Nursing Diagnosis C. Possible Nursing Diagnosis D. Wellness Diagnosis Answer Key 3. As per the North Atlantic Treaty Organization (NATO) triage system, green color code refers to A. Injuries are life-threatening but survivable with minimal intervention. B. Injuries are significant and require medical care, but can wait hours without threat to life or limb. C. Injuries are minor and treatment can be delayed hours to days. D. Injuries are extensive and chances of survival are unlikely even with definitive care. Answer Key
4. Nursing may be defined as “the diagnosis and treatment of human responses to health and illness”. This definition of of nursing was given by A. Nightingale B. American Nurses Association (ANA, 1995) C. Henderson D. World Health Organization (WHO) Answer Key 5. Which of the following inventory control method is based on the criteria of rate of consumption of the items? A. ABC Analysis (Always Better Control) B. VED Analysis (Vital, Essential, Desirable) C. HML Analysis (High, Medium, Low) D. FSN Analysis (Fast, Slow moving and Non-moving) E. SDE Analysis (Scarce, Difficult, Easy) Answer Key 6. The extent of resemblance between the purpose of healthcare and the truly granted care is referred to A. Standard B. Audit C. Quality D. Outcome Answer Key 7. "A clinical judgment about an individual, a family or a community’s responses to actual and potential health problems/life processes" - refers to A. Nursing Diagnosis B. Outcome Identification
C. Quality assurance D. System analysis Answer Key 8. Time taken for any project is estimated by A. Work sampling B. Input-output analysis C. Network analysis D. System analysis Answer Key 9. In the critical path method of network analysis, the critical path is the A. Shortest B. Longest C. Cheapest D. Costliest Answer Key 10. Finding the most cost-effective way doing a project: A. Network analysis B. System analysis C. Cost analysis D. Field analysis Answer Key ANSWER KEY 1. D 6. C 2. A 7. A 3. C 8. C 4. B 9. B 5. D 10. C
Hygiene factors and motivational factors are key concepts in A. Maslow’s hierarchy of needs B. Expectancy Theory C. Goal Setting Theory D. Herzberg’s two factor theory Answer Key 2. Bhore Committee is also known as A. Health Survey and Development Committee B. Health Survey and Planning Committee C. Hospital review committee D. Mudaliar Committee Answer Key 3. Which of the following is an Indian Health Care Accrediting Agency? A. Joint Commission International (JCI) B. Joint Commission On Accreditation Of Healthcare (JCAHO) C. National Accreditation Board for Hospitals & Healthcare Providers (NABH) D. QHA Trent Accreditation E. International Society for Quality in Healthcare (ISQua) Answer Key 4. The basis of ABC analysis in inventory control is A. Annual consumption value B. Criticality of items C. Unit cost of item D. Procurement difficulty, market availability Answer Key
5. Which of the following is method of inventory control in which the items are classified on the basis of rate/speed of consumption? A. ABC analysis B. VED analysis C. HML analysis D. FSN analysis Answer Key 6. In material management, the period in days that elapses between placing an order and receiving the stores is termed as A. Lead time B. Economic Order Quantity C. Quantity survey D. Reorder time Answer Key 7. Theory of bureaucracy in management was proposed by A. Henry Gantt B. Max Weber C. Henry Fayol D. Peter Ducker Answer Key 8. W. Edward Deming is known for his contribution in modern management for introducing A. Application of psychology in advertisement and marketing B. Time and motion studies C. Quality control D. PERT Technique Answer Key 9. A broad statement by which the organization specifies how it
will achieve its goals is A. Vision Statement B. Mission Statement C. Policy statement D. Protocol Answer Key 10. Management by objectives (MBO) as an organization tool was first explained by A. Robert Owen B. Hugo Munsterberg C. Henry Towne D. Peter F. Ducker Answer Key ANSWER KEY 1. D 6. A References 2. B 7. B 3 .C 8. C 4. A 9. B 5. D 10. D
Theory X and theory Y was proposed by A. William Ouchi B. Frederick Taylor C. Mary Follett D. Douglas McGregor Answer Key 2. The famous 14 Principles of Management was first defined by A. Elton Mayo B. Henri Fayol
C. Adam Smith D. James Watt Answer Key 3. "Management by objective works - if you know the objectives. Ninety percent of the time you don't. " This was stated by A. Peter Drucker B. Frederick Taylor C. Henri Fayol D. Henry L. Gantt Answer Key 4. Scientific Management Theory was developed by A. Max Weber B. Frederick Taylor C. Adam Smith D. Rensis Likert Answer Key 5. Which management theory states " when managers make a decision, they must take into account all aspects of the current situation and act on those aspects that are key to the situation at hand"? A. Systems theory B. Chaos Theory C. Contingency Theory D. Bureaucratic Management Theory Answer Key 6. Motivation-Hygiene theory (two-factor theory) of management was proposed by A. Elton Mayo
B. W. Edwards Deming C. Kurt Lewin D. Frederick Herzberg Answer Key 7. Which of the following concept is NOT related to Frederick Taylor's theory of modern management A. Management is a true science. B. The selection of workers is a science. C. Workers are to be developed and trained. D. Scientific management is a collaboration of workers and managers. E. The average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition, wants security above all. Answer Key 8. The famous Hawthorne experiments were conducted by A. Elton Mayo B. Max Weber C. Henry Ford D. F.W Taylor Answer Key 9. Which type of leadership theories consider people inherit certain qualities that make them better suited to leadership? A. Contingency Theories B. Behavioral theories C. Trait Theories D. Situational theories
E. "Great Man" Theories Answer Key 10. Which of the following characteristics is NOT related to Laissez-faire leadership? A. Very little guidance from leaders B. Complete freedom for followers to make decisions C. Leaders provide the tools and resources needed D. There is little time for group decision-making E. Group members are expected to solve problems on their own Answer Key ANSWER KEY 1. D 6. D References 2. B 7. E 3. A 8. A 4. B 9. C 5. C 10. D
Supervision & Management Quiz
Answers 1-11 can be found in the Managing for Ethical Behavior Chapter of:
Ethical Decision Making: Applied Ethics for Criminal Justice, Protective Service and Investigate Professionals By Christoper A. Hertig
Answers 12-20 can be found in:
Security Supervision: Theory and Practice of Asset Protection, 2nd ed.
1) Deficient managerial practices that lead to an injury of an
employee or third party may result in litigation based on a theory of _____________. To avoid this action, proper training and education must be given to managers.
A) B) C) D)
Negligent Retention Negligent Supervision Malicious Prosecution A violation of title VII
2) Failure to exercise ___________ by supervisors, leads to instances of unethical conduct by subordinates.
A) Leadership B) Authority C) Power
3) A manager’s role is to ___________
A) B) C) D)
Coordinate, Communicate, and Supervise Coordinate, Control, and Participate Plan, Coordinate, and Supervise Plan, Coordinate, and Communicate
4) _____________ stifles creativity by subordinates, and takes time away from larger management issues.
A) B) C) D)
Span of Control Macro-management Micro-management A Proactive Approach
5) Managers should look for ____________ rather than ___________.
A) B) C) D)
Excuses; Solutions Solutions; Excuses Crime; Criminals Criminals; Crime
6) Managers must take on a leadership role; however, their main function is to manage day-today affairs. ____________ is the primary concern for managers. This is particularly true of middle managers.
A) B) C) D)
Taking an organization in a new direction Accomplishing short term objectives Taking a leadership role Establishing mission statements
7) The number of personnel supervised by a single supervisor or manager is __________.
A) B) C) D) E)
Ethics of care Span of authority Span of control Micro-management Macro-management
8) The success of an organization is largely dependant upon the effectiveness of it’s _____________.
A) B) C) D)
Supervisors Managers Employees Unions
9) In order for subordinates to make proper ethical decisions, they must be ___________.
A) B) C) D)
Ordered Overly controlled Tenured Empowered
10) It is better for management to weed out, rather than, weed in those who do not fit into the organization by utilizing________________.
A) Ethics Training B) Job previews C) Certification
11) Guiding, directing, or influencing the behavior of others is?
A) B) C) D)
Justice Management Leadership Endorsement
12) A new manager must effectively learn to develop and exercise newly acquired authority, power, and influence by establishing _____________.
A) B) C) D)
Control Credibility Corporate policies Awareness
13) In many situations, new supervisors receive ____________ training.
A) B) C) D)
Maximum Specific General Little or no
14) A sign of good supervision is ______________.
A) B) C) D)
Quality work from employees Low turnover A satisfied client All of the above
15) Supervisors must become _____________ of training because so much of supervision involves teaching and coaching.
A) Groupies B) Artists
C) Professionals D) Students 16) An individual selected for a management position usually has good _____________, but frequently lacks managerial ______________.
A) B) C) D)
Experience or Training; Attributes Attributes; Experience or Training Deportment; Attributes Attributes; Deportment
17) The key to the interview game is ______________.
A) B) C) D)
Confidence Preparation Acquiring a skill Causing anxiety
18) _____________ is a risk, which can be managed with the application of Risk Management Techniques.
A) B) C) D)
Human relations Veracity Liability Battery
19) Proper handling of challenging individuals will gain a supervisor _____________ employees for his department, and the company.
A) B) C) D)
Difficult Loyal Intimidated Dedicated
20) An angry employee delivers his emotion with two basic messages; ____________ and ______________. It is the
supervisor’s job to distinguish between them.
A) B) C) D)
Intimidation; Fact Intimidation; Personal Feelings Fact; Personal Feelings Fact; fear
uestion No: 1 (Marks: 1) - Please choose one Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for: ► Esteem ► Security ► Achievement ► Power Not 100% sure Question No: 2 (Marks: 1) - Please choose one (chap 04) Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? ► Planning ► Leading ► Controlling ► Organizing Question No: 3 (Marks: 1) - Please choose one Which of the following BEST describes creativity?
► ► ► ►
uncovering what is already there creating something new organizing already discovered items criticizing the discovered items
Question No: 4 (Marks: 1) - Please choose one When an organization encounters a serious problem which needs to be solved immediately, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem
Question No: 5 (Marks: 1) - Please choose one Plans which have the broadest organizational focus and the longest time frame are called:
► ► ► ►
Tactical Strategic Directional Operational
Question No: 6 (Marks: 1) - Please choose one A few years ago Black and Decker bought general electric’s small appliance business. 150 products were converted from GE to Black and Decker label. A total of 140 steps were used for each product. It took 3 years. The total conversion of product line was:
► ► ► ►
A A A A
Program project policy rule
Question No: 7 (Marks: 1) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions?
► ► ► ►
Project management Scheduling Environmental analysis Scenario planning
Question No: 8 (Marks: 1) - Please choose one In terms of linear programming, profit margins on different products that a company can produce represent which of the following?
► ► ► ►
Constraint s Feasibility regions Scenarios Basis for the objective function
Question No: 9 (Marks: 1) - Please choose one Which of the following technique relies on individual or group judgments rather than on mathematical analysis?
► ► ► ►
Quantitative forecasting Technological forecasting Qualitative forecasting Environmental forecasting
Question No: 10 (Marks: 1) - Please choose one A problem with groupthink is that no one is actually in charge of making the final decision or outcome, which results in:
► ► ► ►
Ambiguous responsibility Role incoherence Role ambiguity Ambiguous delegation
Question No: 11 (Marks: 1) - Please choose one When an organization encounters an issue that requires resolution, but not very immediate action, it is called: ► Crisis problem ► Non- Crisis problem ► Opportunity problem ► Financial Problem Question No: 12 (Marks: 1) - Please choose one In decision making process, ideas should be evaluated on the basis of: ► Acceptability ► Durability ► Accountability
► Liability Question No: 13 ( Marks: 1 ) - Please choose one Assembling additional information and identifying both the nature and the causes of the problem comes under:
► ► ► ►
Scanning stage Categorization stage Diagnosis stage Implementation stage
Question No: 14 ( Marks: 1 ) - Please choose one The North American Free Trade Agreement includes: ► ► ► ► Mexico, Canada, and the United States Mexico, Brazil and Columbia Mexico, Canada and the Brazil Italy, Canada and the United States
Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is a collection of countries that use a common currency?
► ► ► ►
European common market European Union Western European alliance Economic and monetary union
Question No: 16 ( Marks: 1 ) - Please choose one Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior?
► ► ► ►
Unethical Socially responsible Ethical Socioeconomic
Question No: 17 ( Marks: 1 ) - Please choose one An individual’s personal beliefs regarding what is right and wrong or good and bad is called:
► ► ► ►
Ethics Values Norms Rituals
Question No: 18 (Marks: 1) - Please choose one The relationship between corporate social involvement and economic performance is: ► Positive ► Negative ► Perfect positive ► Perfect negative Question No: 19 ( Marks: 1 ) - Please choose one The culture of an organization is largely determined by: ► Top management ► Employees ► Stockholders ► The company founders Question No: 20 ( Marks: 1 ) - Please choose one All of the following are Dimensions of organizational culture EXCEPT: ► ► ► ► Innovation Aggressiveness Stability Customer orientation
Question No: 21 ( Marks: 1 ) - Please choose one Constituencies in an organization’s external environment that are affected by the organization’s decisions and actions are called: ► Stakeholders ► Advisories ► beneficiaries ► Environmentalists Question No: 22 (Marks: 1) - Please choose one Environment made up of specific outside elements within which an organization interfaces in the course of
conducting its business is called: ► Internal environment ► External environment ► The task environment ► The mega environment Question No: 23 (Marks: 1) - Please choose one The quantitative approach has contributed directly in the areas of: ► Planning and control ► Controlling and leading ► Organizing and controlling ► Planning and leading Question No: 24 (Marks: 1) - Please choose one Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: ► Contingency theory ► Behavioral theory ► Administrative theory ► Social theory Question No: 25 ( Marks: 1 ) - Please choose one In Maslow's hierarchy of need, status is an example of which of the folowing need? ► Physiological ► Esteem ► Safety ► Social Question No: 26 ( Marks: 1 ) - Please choose one Which of the following behavior had dramatically influenced by Hawthorne studies? ► Human behavior ► Social behavior ► Moral behavior ► Ethical behavior Question No: 27 ( Marks: 1 ) - Please choose one The formal right to give orders, make decisions, and see that tasks are completed is called: ► Centralization ► Authority ► Responsibility ► Decentralization
Question No: 28 ( Marks: 1 ) - Please choose one The managerial functions according to Fayol were : ► Organizing, staffing, commanding, coordinating and controlling ► Commanding, organizing, planning, coordinating and staffing ► Controlling, commanding, organizing, planning and leading ► planning, organizing, commanding, coordinating and controlling Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is considered to be the father of modern computing? ► Fredrick W Taylor ► Abraham Maslow ► Charles Babbage ► Max Weber Question No: 30 (Marks: 1) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? ► Problem-solving ► Interpersonal ► Conceptual ► Technical Question No: 31 ( Marks: 1 ) - Please choose one If you get more output from a given input, you have: ► Decreased effectiveness ► Increased effectiveness ► Decreased efficiency ► Increased efficiency Question No: 32 ( Marks: 1 ) - Please choose one Interpersonal roles include which of the following three roles? ► Disseminating, figurehead and liaison ► Figurehead, leader and liaison ► Disturbance handler, monitor and entrepreneur ► Monitor, resource allocator and negotiator Question No: 33 ( Marks: 1 ) - Please choose one A manager transmits the information outside the organization. He is performing which of the following role? ► Spokesperson
► Representative ► Disseminator ► Agent Question No: 34 ( Marks: 1 ) - Please choose one A universally accepted model of a successful manager could be described as: ► One who practices the four universal processes or functions ► One who executes all of the roles in a professional manner ► One who possesses all management skills at high levels ► There is no universally accepted model of a successful manager Question No: 35 ( Marks: 1 ) - Please choose one Dr. Edward Deming has described his Philosophy about quality in: ► 14 Points ► 6 Points ► 8 Points ► 20 Points Question No: 36 (Marks: 1) - Please choose one The traditional shape of an organization was: ► Circle ► Pyramid ► Square ► Diamond Question No: 37 ( Marks: 1 ) - Please choose one The science which studies the nature of things, particularly values and ethics is called: ► Anthropology ► Philosophy ► Economics ► Political sciences Question No: 38 (Marks: 1) - Please choose ones The new business model reflects today’s reality that: ► A large number of competitors are in the world. ► Information can be shared and exchanged instantaneously anywhere in the world ► People can move from one part to another part of the country easily ► Trade barriers are removed
Question No: 39 (Marks: 1) - Please choose one The course which studies the values and ethics is called: ► ► ► ► Philosophy Behavioral science Economics Psychology
Question No: 40 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? ► Psychology ► Sociology ► Political science ► Anthropologys ANSWER KEY
1) B 2) A 3) C 4) C 5) B 6) B 7) C 8) A 9) D 10) 11) 12) 13) 14) 15) 16) 17) 18) 19) 20)
B C B D D D B B C B C
pendekatan berikut boleh meningkatkan keberkesanankepimpinan dalam sesebuah organisasi. Huraikan tiga (3) daripada pendekatan dibawah.a ) L a t i h a n k e p i m p i n a n . b) Penerapan nilai-nilai murni kepimpinan.c)
Perubahan sikap dan nilai.d) Pengalaman dan pusingan kerja. (15 mrkh )
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