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Facilitator JD guide

Facilitator JD guide

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Facilitator JD guide
Facilitator JD guide

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Published by: adbwaterforall on Jan 14, 2013
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Continuous Improvement & Benchmarking

Facilitator
Introduction
The long term aim of CIB is to reach a point where all municipal staff are continually reviewing and improving service delivery. This means that the techniques of benchmarking and continuous improvement must become a normal part of the way people work, not just special projects supported by external agencies. That is, these techniques must become institutionalized into the culture of the municipality. The Accountable Officer plays a key role in doing that.

Guidance on preparing job specification
The following information may be used to develop job specifications and other documents required to make an appointment.

Purpose of position
Facilitators act as consultants to teams in the CIB process. They are experts in continuous improvement and benchmarking tools and techniques, project management and teamwork. The facilitator should provide an experienced external point of view, train the teams in the tools and techniques and help them operate by focusing on the team’s working methods and helping the team to make progress on the content of their project.

Reporting
The Facilitator is appointed by, and reports to, the Responsible Officer.

Tasks
The role of the Facilitator is to: • • • • Provide team training in CIB tools and techniques; Help the team follow the improvement process, keeping it on track and dealing with any group dynamics issues; Act as an expert and provide additional knowledge about the CIB process (this may involve providing the team direction); Assist the team leader through preparation, direction or decisions about what action to take. The Facilitator often works behind the scenes as adviser to the team leader; Provide and share experiences gained from working with other teams.

124017417.doc

Created: 15-Oct-04

Revised: 14-Mar-05

© 2004 ADB Institute

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Continuous Improvement & Benchmarking

The Facilitator must be highly skilled, knowledgeable and experienced
The Facilitator must have: • appropriate qualifications such as a degree or diploma in public administration, or equivalent business or technical education achievement; • at least three years experience in managing or advising government organizations; • qualifications in training such as a Training-of-Trainers’ Certificate or equivalent; • experience assisting organizations with major change programs; The Responsible Officer should obtain at least two favorable references attesting to the above from officers in government organizations which have been assisted by the candidate.

124017417.doc

Created: 15-Oct-04

Revised: 14-Mar-05

© 2004 ADB Institute

2 of 3

Continuous Improvement & Benchmarking
Disclaimer: The views expressed in this Toolkit are the views of the authors and do not necessarily reflect the views or policies of the Asian Development Bank (ADB) or Asian Development Bank Institute (ADBI), or their Board of Directors, or the governments they represent. ADB and ADBI do not guarantee the accuracy of the data included in this CD-ROM and accepts no responsibility for any consequences of their use. Terminology used may not necessarily be consistent with ADB official terms.

124017417.doc

Created: 15-Oct-04

Revised: 14-Mar-05

© 2004 ADB Institute

3 of 3

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