ASQ Quality Press Catalog

Books and Resources Your Team Will Use Every Day
www.asq.org/quality-press
The Global Voice of Quality
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contents
page

3-13 14-16 17-18

New and Best-Sellers

ASQ Certifications

ASQ Healthcare

Welcome to the 2011 ASQ Quality Press Publications Catalog!
The staff of ASQ Quality Press is pleased to present its latest publications catalog showcasing the knowledge and tools at the heart of quality improvement. The books in this catalog will help you and your organization positively impact not only your bottom line, but also the communities in which you operate. Our new and best-selling books on pages 3-13 include titles for recently launched ASQ certification exams, the new ISO 26000 social responsibility standard, and the specific needs within the aerospace, government, and healthcare sectors. Don’t miss Office Kaizen 2 on page 4, the long-awaited sequel to one of our best-selling and most enthusiastically embraced books of all time, and be sure to peruse our quarterly journals on pages 23-24. You’ll also now find both new and best-selling titles throughout the catalog that are available as e-books in a variety of online bookstores you know and love: Amazon Kindle, Apple iTunes, and the Barnes & Noble Nook. We are always adding titles to these stores, so check them often for the latest convenient e-books from Quality Press. Browse the catalog here in its hard copy, or search our full selection of books online at www.asq.org/quality-press for the resources you need to improve everything, always. Thank you for your continued commitment to quality and to ASQ!

19-21 22

ISO 9001

ISO 26000

23-24 25-29 31-34 35-50 52

ASQ Journals

Lean and Six Sigma

Pocket Guides

Quality Management

Membership Application

William A. Tony ASQ Publisher

ASQ Knowledge Center – Your Online Resource for Everything Quality Related

ASQ members are building the future of quality. Show your commitment to quality and give yourself a strong competitive advantage. Join today at www.asq.org/membership and help raise the voice of quality.

The ASQ Knowledge Center is accessible at any time and brings you all the greatest resources of ASQ. Easily searchable, it provides you with a unique and user-friendly way to learn about quality, explore quality hot topics, and easily navigate an array of quality tools and resources. Some of the unique features include: • Knowledge Center Search—A powerful new search for tens of thousands of journal articles, books, standards, and e-learning opportunities. • An interesting and often funny daily quality quote provided by ASQ Knowledge Center users. • Standards Central—Get the latest news and how-to information on standards, including content meant for newcomers to the world of standards, a “Standards 101” section, and “Ask the Standards Team.” • Timely and relevant case studies and webcasts. • Submissions—Information for anyone interested in writing for ASQ, from short journal and Web articles to crafting book proposals and conference presentations. • The ASQ Knowledge Center is your starting point for the latest thinking and leadership in quality and improvement.

Explore the ASQ Knowledge Center today at www.asq.org/knowledge-center.

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Root Cause Analysis
The Core of Problem Solving and Corrective Action
Duke Okes This book provides detailed steps for how to solve problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does so using a large number of figures, diagrams, and tools useful for helping make our thinking visible. The primary focus is on solving repetitive problems, rather than performing investigations for major incidents/accidents. Most of the terminology used is everyday language and can therefore also be used for applications in personal lives. Many of the examples will involve situations with which the reader will likely be familiar. The book focuses not on statistics but instead on the logic of finding causes. It has sometimes been described in training workshops as “Six Sigma lite”…problem solving without all the heavy statistics.
2009 6 x 9 hardcover 200 pages Item: H1363 ISBN 978-0-87389-764-8 Member Price: $29.00 List Price: $49.00

Quality Improvement Made Simple… and Fast!
NEW
Matthew J. Maio Most of us work in small and mid-sized businesses, nonprofit organizations, and small government organizations. It goes without saying that we each want to deliver the best to our clients and customers. We carry with us a strong belief in the value of what we could be offering, if we just had the money…the time…the right people. Meanwhile, the daily job of just getting things done overwhelms our drive to do things better. This book is focused on you. The money, time, and people probably won’t change significantly soon—but the power of using simple principles and practices to improve customer care, reduce waste, and ultimately strengthen your bottom line are timeless. This book is designed to help ordinary people make extraordinary contributions to their organizations.
2010 5 x 8 softcover 44 pages Item: H1396 ISBN 978-0-87389-803-4 Price: $5.00

NEW

Also available in iTunes, Nook, and Kindle e-book stores!

The Quality Toolbox
Second Edition
Nancy R. Tague This classic is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (i.e., fishbone diagram and Pareto chart), as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The book is written and organized to be as simple as possible so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It uses icons liberally with each tool description to reinforce for the reader what kind of tool it is and where it is used within the improvement process. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks. In addition, a chapter called “Quality Improvement Stories” includes detailed case studies from three Baldrige Award winners, and the chapter “Mega-Tools: Quality Management Systems” puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used.
2005 7 x 10 softcover 584 pages Item: H1224 ISBN 978-0-87389-639-9 Member Price: $44.00 List Price: $72.00

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00 List Price: $60. office and administrative functions have not kept pace. recycling. 2008 7 x 10 softcover 312 pages Item: H1312 ISBN 978-0-87389-719-8 Member Price: $44.00 List Price: $40.NEW NEW Office Kaizen 2 Harnessing Leadership. but for the most part. this book continues to forego dependence upon good fortune and completes the picture of what’s required for a comprehensive.00 List Price: $40. Office Kaizen will help create office and administrative processes and workgroups that generate a competitive advantage. including service. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement. and Kindle e-book stores! 4 www. it is clear that green will be around for a while and that at some point your business will have to address it. and carbon off setting. while reducing costs and increasing performance. 2011 7 x 10 softcover 376 pages Item: H1401 ISBN 978-0-87389-801-0 Member Price: $36. 2002 6 x 9 softcover 184 pages Item: H1168 ISBN 978-0-87389-556-9 Member Price: $24. and support functions in a consistent. The first half presents the overall business process improvement model. Nook.org/quality-press . Office Kaizen will show you how to improve office. Expanding upon what Office Kaizen presented. Every company has a “greener product” and every politician has a position on green. reliable manner that adds value without creating more problems. becoming green. This book is suitable for employees and managers at any organizational level in any type of industry. Applying the management approach presented in the ISO standards (including the forthcoming ISO 26000 standard on social responsibility). and Tools for Office Excellence William Lareau An organization that effectively utilizes kaizen (and/or lean manufacturing and/or Lean Six Sigma) methods over the long term as a normal part of everyday business is one that has dramatically changed its culture from what it was before. People. and the public sector. while the second half of the book presents an easy-to-use toolbox.00 A Guide to GREEN for the Quality Professional Sam Windsor Green is all over the news and is in most marketing campaigns.00 Also available in iTunes. Nook. DC. The purpose is to provide predictable.asq.00 List Price: $72. administrative. and improvement methodologies gives every quality professional the opportunity to lead their company to becoming truly green. This book addresses green in ways that will be familiar to those who apply quality tools and understand managing and improving processes. We talk about green jobs. No matter what happens in Washington. quality measurement tools.00 Business Process Improvement Toolbox Second Edition Bjørn Andersen This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. and Kindle e-book stores! BEST-SELLERS Office Kaizen Transforming Office Operations Into a Strategic Competitive Advantage William Lareau Many business functions have been improved through the use of a variety of quality techniques. 2011 6 x 9 softcover 112 pages Item: H1392 ISBN 978-0-87389-791-4 Member Price: $24. Organizations. defined structures and methods to replace circumstance and luck in the pursuit of excellence. manufacturing. sustainable office kaizen implementation.00 Also available in iTunes. Two extensive new case studies illustrate the use of the full methodology.

Second Edition Bjørn Andersen and Tom Fagerhaug This updated and expanded edition discusses many different tools for root cause analysis and presents them in an easy-to-follow structure: a general description of the tool. social. holistic supply chains. Throughout. green manufacturing. sustainability. a concise guide on the practice of responsible business and industry is overdue. the procedure when using it. 2011 6 x 9 softcover 144 pages Item: H1411 ISBN 978-0-87389-812-6 Member Price: $24.00 NEW Also available in iTunes. practical information for its implementation. Nook. The new ISO 26000 (social responsibility) standard is given detailed attention (ISO 9000 and ISO 14000 are also addressed). This book’s approach is practical yet scientific and is dedicated to the practice of environmental and social responsibility in ways that achieve economic stability. multi-stakeholder group— consisting of thousands of contributors and reviewers from more than 90 countries—the standard addresses the wide landscape of social responsibility and provides valuable context for all types of organizations around the world. 2011 7 x 10 hardcover 250 pages Item: H1409 ISBN 978-0-87389-810-2 Member Price: $50. The layout of the book helps speed your learning. Nook.00 List Price: $61. the authors have split the pages into two halves: The top half presents key concepts using brief language—almost keywords—and the bottom half uses examples to help explain those concepts. The book is akin to a GPS that speaks point-to-point guidance to help organizations set and move toward their social responsibility goals based on the broader map that ISO 26000 provides. a checklist to help you ensure it is applied properly. specifically because ISO 26000 brings together guidance on both environmental and social responsibility into one general concept.NEW ISO 26000 in Practice A Users Guide Michelle S. manufacturing. Bernhart and Francis J. reduce resource use and waste. Chapters include: Chapter 1: Practical Problem Solving Chapter 2: Root Cause Analysis Chapter 3: Tools for Problem Understanding Chapter 4: Tools for Problem Cause Brainstorming Chapter 5: Tools for Problem Cause Data Collection Chapter 6: Tools for Problem Cause Data Analysis Chapter 7: Tools for Root Cause Identification Chapter 8: Tools for Root Cause Elimination Chapter 9: Tools for Solution Implementation Chapter 10: How to Select the Right Tool Chapter 11: Example Cases 2006 8½ x 11 softcover 240 pages Item: H1287 ISBN 978-0-87389-692-4 Member Price: $37. The book is structured to help navigate the ISO 26000 standard and provide succinct. and Kindle e-book stores! Root Cause Analysis Simplified Tools and Techniques.00 List Price: $85. business. The book is suited for employees and managers at any organizational level in any type of industry. Because the standard was developed by a global. including service. and operations research to improve processes. lean. The book also specifies how to use traditional methods like Six Sigma. and environmental performance indicators. climate change. and Kindle e-book stores! Also available in iTunes. A clearly presented sequence of steps and numerous examples help readers apply ISO 26000 to their own organizations. social responsibility. and the public sector.00 NEW Sustainable Business and Industry Designing and Operating for Social and Environmental Responsibility Joseph Jacobsen Sustainable business is a new and emerging field of study and many education. its purpose and typical applications.00 BEST-SELLERS 800-248-1946 5 . With the recent interest in ecoproducts. responsible business operations. The examples used are general enough to apply to any industry or market. an example of its use. and different forms and templates (that can also be found on an accompanying CD-ROM).00 List Price: $40. and make better social and environmental decisions based upon data from key financial. A road map in the margin of every page simplifies navigating the book and searching for specific topics. “Sonny” Maher The ISO 26000 social responsibility standard is a voluntary guidance standard that attempts what no other global standard has: to consolidate in one place the fundamental expectations of organizations regarding their responsibilities to society. and industry leaders are interested in how to become more environmentally and socially responsible. and so on.

and other professionals who are active participants in product development activities for industrial and commercial products. and goes deep into a straightforward but comprehensive seven-step process that will ensure your designs and products are world-class. manufacturing engineers.00 List Price: $51. All the mapping techniques have also been updated. and organizational examples from many different industries are used throughout to help readers understand real-life applications of the material presented. it has been supplemented by a number of other types. and Lars E. all of which serve different purposes. as evidenced by significant growth in student performance scores on the standardized achievement test in her content area. It also resulted in Lisa completing the delivery of her entire curriculum in the school year in a way that allowed students to master the material.00 List Price: $70.00 Mapping Work Processes Second Edition Bjørn Andersen. It introduces DFMEA. and resulted in an innovative application of the lean waste-elimination approach to classroom teaching and learning. How can you turn DFMEA into the powerful tool that it can become? How should DFMEA be approached? This book answers these questions. Onsøyen This peerless best-seller is a hands-on. managers. program managers.asq. product engineers. Tom Fagerhaug. straightforward flowchart is still extensively used. Chapters include: Chapter 1: Why Map Work Processes? Chapter 2: Different Approaches to Mapping Work Processes Chapter 3: The Process of Mapping a Process Chapter 4: Creating a Stakeholder Map Chapter 5: Creating a Value Chain Map/High-Level Process Model Chapter 6: Creating a Basic Flowchart Chapter 7: Creating a Cross-Functional Flowchart Chapter 8: Creating a Bottleneck Map/Flowchart With Load Statistics Chapter 9: Using the Process Maps 2008 8½ x 11 softcover 112 pages Item: H1170 ISBN 978-0-87389-687-0 Member Price: $32. outlines some common mistakes made when doing it.00 List Price: $32. Anleitner This book is aimed at engineers.00 BEST-SELLERS 6 www. and business unit managers. designers. Lisa’s story is based on actual practice. including design engineers.00 NEW The Power of Deduction Failure Modes and Effects Analysis for Design Michael A. quality managers and engineers. No other book even comes close in teaching practitioners these crucial techniques. An example case study is carried throughout the book to illustrate the construction and use of the different types of process maps. While the basic.NEW NEW Optimizing Student Learning A Lean Systems Approach to Improving K-12 Education Betty Ziskovsky and Joe Ziskovsky This book is a fictionalized account of one teacher’s effort in applying process improvement principles to her teaching practices. 2011 6 x 9 hardcover 208 pages Item: H1397 ISBN 978-0-87389-796-9 Member Price: $42. step-by-step workbook of instructions on how to create flowcharts and document work processes.org/quality-press . Bjørnar Henriksen. 2011 6 x 9 softcover 136 pages Item: H1400 ISBN 978-0-87389-799-0 Member Price: $20. the mapping exercise itself is put into a larger context. The authors have therefore included several new types of process maps.

Complex services fall into three categories: professional services. such as hospitals and banks. How do you measure it.00 Linking Social Word-of-Mouth. and technical services. who are involved or are interested in taking part in managing their businesses will find this book an invaluable tool in achieving success. from accounting to engineering. marketing practitioners have been focused on customer loyalty. The concepts included throughout the book will help you in two ways. First. The Customer Advocate and the Customer Saboteur NEW NEW Quality Audits for Improved Performance Third Edition Dennis R. Second. uncertainty. 2004 6 x 9 softcover 104 pages Item: H1202 ISBN 978-0-87389-611-5 Member Price: $18.00 List Price: $50. semi-professionals.00 List Price: $81.NEW Complex Service Delivery Processes Strategy to Operations. Examples and checklists throughout the book help make this one of the best single-source reference guides. GMP. and those preparing for certification exams will find this book useful. registrars. services sought because of a lack of knowledge or skills. acceptance. including ISO 9001. The new edition expands on established techniques and addresses both internal and supplier auditing as it relates to any quality management system. combined with brand perception. anticipation. This book will offer a comprehensive overview and actionable insight into the b2b and b2c consumer decision-making impact of social word-of-mouth and brand impression. Nook. it provides many tools to apply sequentially and logically to gain acceptance of the change throughout the organization. and how do you reward customers for their loyal behavior? What we are coming to understand today is that creating a loyal customer may not be enough to prevent risk and even loss.00 List Price: $55. Brand Impression. 2003 6 x 9 softcover 152 pages Item: H1180 ISBN 978-0-87389-570-5 Member Price: $33. how do you protect it. Lowenstein For many years. from law to medicine. 2011 7 x 10 softcover 464 pages Item: H1402 ISBN 978-0-87389-800-3 Member Price: $49. Arter This book is an excellent reference for learning and applying basic quality auditing principles. that is. is so powerful.00 Making Change Work Practical Tools for Overcoming Human Resistance to Change Brien Palmer Making Change Work addresses buy-in. and technical workers laboring in all spheres of human endeavor. and all the other messy human considerations that cause change to fail in the real world. Quality practitioners. why customer advocacy is the ultimate goal for optimized business outcomes. Professionals. that provide services requiring a mixture of professional and other services to produce the results that customers or clients want.00 List Price: $30.00 Available spring 2011. motivation. and Kindle e-book stores! 800-248-1946 7 . fear. including: why word-of-mouth. semi-professional services. 2011 6 x 9 hardcover Approximately 200 pages Item: H1410 ISBN 978-0-87389-811-9 Member Price: $30. automotive. Second Edition Jean Harvey This book focuses on complex services.00 BEST-SELLERS Also available in iTunes. and how to identify and minimize drivers of customer alienation and sabotage. and others. the book provides tools to measure your organization’s readiness to change. This book is also concerned with the many organizations. and Stakeholder Behavior Michael W.

00 NEW Lean Doctors Workbook An Application Guide for Transforming Care Delivery Systems With Lean Aneesh Suneja and Carolyn Suneja The content of this workbook is based on the book Lean Doctors: A Bold and Practical Guide to Using Lean Principles to Transform Healthcare Systems One Doctor at a Time.00 List Price: $60.00 BEST-SELLERS Also available in iTunes. An increasing number of exceptions to healthcare practice have precipitated a strong response advocating the use of proven quality tools in the industry. and an improvement strategy. and Other Healthcare Organizations Thomas G. as well as on the experiences of the authors in leading the successful implementation of lean within a variety of healthcare systems. Nook. 2010 8½ x 11 spiralbound 256 pages Item: H1379 ISBN 978-0-87389-780-8 Member Price: $36.asq. the lean manufacturing principles pioneered by Toyota are being recognized as critical tools for eliminating waste and improving efficiency in our medical system. Lean is a growth strategy. nurses. 2010 6 x 9 softcover 184 pages Item: H1387 ISBN 978-0-87389-785-3 Member Price: $30. Clinics. In addition. and Marti Beltz The healthcare market is ripe for a workbook to facilitate the process of root cause analysis (RCA). and support staff who honestly describe the improvements lean brings as well as the challenges it represents. the workbook will help shift focus from lean theory to application and ensure you get the most from your lean implementation efforts. This book responds to the demand for an RCA workbook written specifically for healthcare. the industry has now expanded its scope beyond the hospital walls to many ancillary healthcare facilities with little experience in implementing quality tools. and successfully applying lean principles in a healthcare setting isn’t as simple as stocking supply carts and eliminating extra paperwork.00 Root Cause Analysis and Improvement in the Healthcare Sector A Step-by-Step Guide Bjørn Andersen. Lean creates a better working environment where what is supposed to happen does happen. 2011 8½ x 11 softcover 104 pages Item: H1412 ISBN 978-0-87389-813-3 Member Price: $18. and frustration associated with the existing care delivery system. a survival strategy. 2007 6 x 9 softcover 192 pages Item: H1295 ISBN 978-0-87389-701-3 Member Price: $47. Zidel This book is an implementation manual for lean tools and principles in a healthcare environment. healthcare has lagged in establishing and resourcing a quality culture. every time. The goal of lean is. Presently. medicine is not manufacturing. It allows clinicians to spend more of their time caring for patients and improves the quality of care these patients receive.org/quality-press . and in so doing eliminate the delays. But the truth is. yet still broad in its definition of the industry. The authors use a detailed case study to illustrate each step in a lean transformation of an outpatient clinic.00 List Price: $50. a growing number of third-party stakeholders are holding access to accreditation and reimbursement pending demonstration of a full response to events outside of expected practice. Medical Offices. but incorporates a case study of a real clinic undergoing the change process as well as interviews with doctors. overcrowding. Designed to be used as part of a team training session or to guide a lean project team. On time.Lean Doctors A Bold and Practical Guide to Using Lean Principles to Transform Healthcare Systems One Doctor at a Time Aneesh Suneja and Carolyn Suneja In today’s healthcare reform climate. The authors of this ground-breaking book have developed an approach that truly transforms healthcare settings by bringing physicians to the center of the changes by approaching one doctor at a time—transforming the way that a doctor’s practice or clinic operates before engaging the next. and Kindle e-book stores! 8 www. While other industries employ the RCA tools liberally and train facilitators thoroughly. Tom Fagerhaug.00 List Price: $30.00 NEW A Lean Guide to Transforming Healthcare How to Implement Lean Principles in Hospitals.00 List Price: $80. to provide value to the patient/ customer. first and foremost. The book provides more than just steps for teaching and implementing the lean concepts. and build opportunities along the way for you to create an action plan for your organization.

the authors have included dozens of useful files such as case studies. Benbow This second edition has been updated and revised to reflect the most recent Six Sigma techniques.00 List Price: $75.00 Available fall 2011. project management. If you want to learn how to systematically improve quality. articles. a table for control constants expanded to now include virtually all control constants.00 The Certified Six Sigma Green Belt Handbook Roderick A. tables. and others who want a handy reference to the appropriate materials needed to conduct successful Green Belt projects. This scientifically proven methodology improves results dramatically. Useful appendices include statistical tables.NEW Profitability With No Boundaries Optimizing TOC and Lean-Six Sigma Reza (Russ) M. It gives exam-takers and also those in the field the information they need on the topics critical to Master Black Belts. On the accompanying CD-ROM. Nawaz.00 The ASQ Six Sigma Master Black Belt Handbook NEW T. and Daniel J. a secondary audience for the handbook is the quality and Six Sigma professional who would like a relevant Six Sigma reference book. and useful appendices only add to this book’s comprehensiveness. training design and delivery. Master Black Belt. those who may need to train future Green Belts. and in response provide a new model that combines theory of constraints (TOC). Pirasteh and Robert E. While the primary audience for this work is the individual preparing to sit for the Six Sigma Black Belt certification exam. and throughput while creating a waste-free enterprise. mentoring responsibilities.00 BEST-SELLERS 800-248-1946 9 . Kubiak Achieve the highest level of Six Sigma knowledge and achievement. 2009 7 x 10 hardcover 648 pages Item: H1325 ISBN 978-0-87389-732-7 Member Price: $88. 2012 7 x 10 hardcover Approximately 350 pages Item: H1404 ISBN 978-0-87389-805-8 Member Price: $88. and to match the ASQ Certified Six Sigma Black Belt Body of Knowledge.M. cross-functional competencies. NEW The Certified Six Sigma Black Belt Handbook Second Edition T. and normal). Maio.00 List Price: $146. Matthew J. an expanded glossary with more terms relating to lean. and Six Sigma into a unique program called TLS. references. Govindarajan Ramu. Fox Authors Pirasteh and Fox know what causes various improvement approaches to fail. lean. then this book is for you! 2011 7 x 10 hardcover 384 pages Item: H1395 ISBN 978-0-87389-795-2 Member Price: $45. Zrymiak This reference manual will help those interested in passing ASQ’s certification exam for Six Sigma Green Belts. the DMAIC process is explained in a clear and insightful manner.00 List Price: $146. tables for both cumulative and non-cumulative forms of the most useful distributions (including binomial. Mohamed B. Kubiak and Donald W. and advanced measurement methods and tools. Poisson. 2008 7 x 10 hardcover 480 pages Item: H1290 ISBN 978-0-87389-698-6 Member Price: $88. and blank forms.00 List Price: $146. It explicitly follows the certification’s Body of Knowledge and addresses each topic to exactly the level Green Belts need. including enterprisewide planning and deployment.M. From lean and project management to statistics and data analysis. Munro. process reliability. and a second glossary of the most common Japanese terms used by quality and Six Sigma professionals. Figures. with this handbook that is organized and specifically addresses ASQ’s certification of the same name.

ectoparasitacides.00 List Price: $110. such as the incorporation of risk management into the medical device organization’s QMS. effective presentation of and advocacy for a QMS during FDA inspections and third-party assessments. This second edition also addresses a number of additional topics.asq. and. if useful. • Excerpts from various FDA guidance documents related to quality management systems. focusing on any additions to or differences from the guidance in the Preamble and other FDA guidance documents. biopharmaceutical. 2008 6 x 9 hardcover 336 pages Item: H1332 ISBN 978-0-87389-740-2 Member Price: $66. as regulated and guided by national and international agencies for the pharmaceutical industry.00 BEST-SELLERS 10 www. 2011 7 x 10 hardcover Approximately 400 pages Item: H1386 ISBN 978-0-87389-794-5 Member Price: $73.00 NEW The Certified Pharmaceutical GMP Professional Handbook ASQ Food. For each substantive requirement section there is: • A verbatim statement of the QSReg requirement. investigations. this latest addition to ASQ’s series of handbooks will quickly find its way onto the shelves of pharmaceutical professionals worldwide. It covers finished human and veterinary drugs and biologics. and. the ISO 13485:2003 standard. The organization of the guidebook is based on the order of the requirements in the QSReg. providing up-to-date information concerning required and recommended quality system practices. • A description of the comparable requirement in ISO 13485:2003. This guidebook is a resource to medical device manufacturers. the key process interactions within a QMS. and future FDA compliance and standards activities. as well as their component raw materials (including active pharmaceutical ingredients (APIs) and excipients) and packaging and labeling operations. 2011 6 x 9 hardcover 168 pages Item: H1398 ISBN 978-0-87389-797-6 Member Price: $30. as appropriate.NEW CAPA for the FDA-Regulated Industry José Rodríguez-Pérez Medical devices.00 List Price: $121. The FDA and Worldwide Quality System Requirements Guidebook for Medical Devices Second Edition Amiram Daniel and Ed Kimmelman This new and expanded second edition maintains the organizational approach of the first and includes the requirements and guidance contained in the Quality System Regulation (QSReg). and Cosmetic Division The topics in the body of knowledge of this newest ASQ certification cover compliance with good manufacturing practices (GMPs). Drug. The corrective and preventive action system is known as the CAPA system. and dietary supplements (alternatively called nutraceuticals where regulated as drug products). With the depth and detail of its coverage of these topics. and most of the regulatory actions taken by the FDA and foreign regulators are linked to inadequate CAPA systems.00 List Price: $50. • Authors’ notes giving guidance derived from the authors’ combined 60 years of regulatory compliance experience. • Excerpts of the FDA responses to relevant comment groups contained in the Preamble to the QSReg. focusing on any additions to or differences from the requirements contained in the QSReg. and manufacturing and quality personnel across the life sciences industries.org/quality-press . scientists. This guidance book provides useful and up-to-date information about this critical topic to thousands of engineers. • A description of the relevant guidance contained in ISO/TR 14969:2004. and corrective and preventive actions. It is second to none in terms of frequency and criticality of its deviations. a number of the FDA and Global Harmonization Task Force (GHTF) guidance documents. the ISO/TR 14969:2004 guidance document. and traditional drug manufacturing companies devote an important part of their resources to dealing with incidents. QMS issues related to combination products. excerpts from relevant GHTF guidances. It should be used as a companion to the regulations/standards themselves and texts on the specific processes and activities contained within the QMS.00 Available summer 2011.

NEW Lean Six Sigma for the Public Sector Leveraging Continuous Process Improvement to Build Better Governments Brandon Cole Organizations are continuously trying to make themselves better by reducing cost. why they’re used.NEW Lean Acres Strategic Innovation and Improvement in a Farm-iliar Setting Jim Bowie Change can be hard. It is often difficult to conceive performing tasks in a different order. The author’s goal is to share his extensive knowledge gained in implementing a Lean Six Sigma approach to address challenges experienced in the public sector. and move forward in continuous performance improvement. 2011 6 x 9 hardcover Approximately 200 pages Item: H1405 ISBN 978-0-87389-806-5 Member Price: $39.00 List Price: $65. NEW The Memory Jogger II A Pocket Guide of Tools for Continuous Improvement and Effective Planning. more logically sound way to integrate current reality trees with evaporating clouds. and business process reengineering) to address the problems they face. and high complexity. a lack of focus on metrics like profit or revenue generation. or in a different manner altogether.00 Available spring 2011. This book uses as its basis a story that is not untrue. Six Sigma.” enhance budget and organizational performance. Regardless of organizational improvement methodology (lean. the problems are valid. to name a few. Six Sigma.00 Available spring 2011. and creating an environment of empowered employees who continuously strive for excellence in each process and product. William Dettmer A major rewrite of Dettmer’s classic Goldratt’s Theory of Constraints. The author’s approach will provide easy-to-implement techniques to overcome all these challenges and more. He explains an easier. 2010 3½ x 5½ spiralbound 214 pages Item: P1396 ISBN 978-1-57681-113-9 Price: $16. Lean Six Sigma for the Public Sector will provide the techniques necessary to tailor the methodology for government application. In much the same way. It contains all the tools found in the first edition of the Memory Jogger II.00 List Price: $30. And this is only for the individual. as programs they are difficult to implement. and personalities that reinforce presumed boundaries. discover solutions together.00 List Price: $97. and a case study. 2011 6 x 9 softcover Approximately 250 pages Item: H1408 ISBN 978-0-87389-809-6 Member Price: $18. Second Edition Michael Brassard and Diane Ritter This pocket guide is newly updated to include many more examples by companies practicing the tools today. such as lack of “customer” focus. It is a story in which the group dynamics are real. a new tool. at a different time. in a different place. balanced scorecard). and how to use them.00 BEST-SELLERS 800-248-1946 11 . as disciplines they are difficult to understand. plus 50 pages of new charts and detailed diagram samples. lack of leadership support. 2008 7 x 10 hardcover 448 pages Item: H1315 ISBN 978-0-87389-723-0 Member Price: $58. His new version of the thinking process “retires” the transition tree in favor of the marriage of a more detailed prerequisite tree and critical chain project management. this new edition presents a new approach to building and applying logic trees. increasing customer satisfaction. ISO. It asks you to follow along as all these individuals work together using the basics of four quality methodologies (lean. as well as an in-depth case study from an online retailer. but it is not fact either. This second edition uses GOAL/QPC’s detailed graphics and easy-to-understand text and icons to describe what the tools are. the difficulty increases exponentially with each individual that is added to the equation. It asks you to consider a complex environment with multiple classes interacting between functional units with requirements that are perceived as exclusive and unique. and the solutions legitimate. theory of constraints. Dettmer has streamlined the process of constructing the logic trees while simultaneously ensuring that the results are more logically sound and closer representations of reality than ever before. and identify innovative ways to increase their impact. governments are continuously required to do “more with less. hierarchical environments.95 The Logical Thinking Process A Systems Approach to Complex Problem Solving H. When we talk about organizational change.

This field guide fosters an inner-reliance between senior management. service.00 List Price: $116.00 List Price: $70. and the individual. and audio presentations of seven statistical methods. numerous new examples and illustrations that cover applications in some of these areas have been added. your employees passionate about their jobs. Borror. The updated edition includes information about the ISO 9000:2000 standard. functional teams.asq. This book explains the process of conducting system. tips. and at a competitive cost. 2009 7 x 10 hardcover 696 pages Item: H1340 ISBN 978-0-87389-745-7 Member Price: $97.9.00 12 www. and techniques useful for not only implementing a QMS but also for maintaining one. and your shareholders excited about the return on their investment. step-by-step. Quality3. the different types of FMEAs. finance. What separates this field guide from most other books on AS9100 and its implementation are the flowcharts showing the steps of a QMS to meet sub-clause requirements. Quality engineers will find this book to be an indispensable addition to their libraries. process. in implementing a quality management system (QMS) in conformance with AS9100C. and other non-manufacturing sectors. H. including structure (5C’s). H. design. selected acceptance sampling tables from ANSI/ASQ Z1. every time. and machine FMEAs. Second Edition D. a special section on automotive requirements related to ISO/TS 16949.4 and Z1.00 Failure Mode and Effect Analysis FMEA From Theory to Execution. Today it is not uncommon for the quality engineer to be involved in quality improvement activities in healthcare. how to construct an FMEA. This book will get you there.00 List Price: $60. This book provides a guide to the creation of a comprehensive plan that combines the many tools and strategies that will allow any company to take a quality leadership position. 2011 6 x 9 hardcover 224 pages Item: H1399 ISBN 978-0-87389-798-3 Member Price: $36. The last portion of the title. The CD-ROM accompanying this book includes sample exams and question. 2003 6 x 9 hardcover 488 pages Item: H1188 ISBN 978-0-87389-598-9 Member Price: $69. This handbook can be used in preparation for the CQE exam or as a reference text for professional development. education. and the linkages between FMEA and other tools.00 BEST-SELLERS The Certified Quality Engineer Handbook Third Edition Connie M. middle management. 2011 8½ x 11 softcover 168 pages Item: H1388 ISBN 978-0-87389-793-8 Member Price: $42. editor This third edition provides the quality professional with an updated resource that exactly follows ASQ’s Certified Quality Engineer (CQE) Body of Knowledge. Stamatis has updated his comprehensive reference book on failure mode and effect analysis (FMEA). Users of the field guide will find within it practical tools. strategy (focus and APAT).org/quality-press . as that’s exactly what the companies that can compete now and in the future will do. In response. the “robustness” concept.00 List Price: $161. and leadership. helps explain some of the details of the journey. You need to turn out aerospace conforming parts on time. Stamatis Author D.NEW NEW Quality3 A Journey to Quality Leadership A Practical Field Guide for AS9100:2009 Second Edition Erik Valdemar Myhrberg This field guide assists the reader.00 Lee Mundy Quality is a journey. software applications. and TE 9000 and the requirements for reliability and maintainability. Learn what FMEA is. the Six Sigma approach to FMEA. A series of many events that when added together culminate in a culture that has the ability to attain and sustain levels of performance that make your customers enthusiastic about your product.

as this book contains the exact text of the standard and also the exact definitions of ISO 9000:2005! 2009 6 x 9 hardcover 320 pages Item: H1357 ISBN 978-0-87389-750-1 Member Price: $66. Performance Improvement. this pocket guide can also be used as supplemental study material for ISO 9001 training courses. and Kindle e-book stores! 800-248-1946 13 . Cianfrani. Several case studies of ISO implementation in healthcare organizations are described. but ISO 9001 is not usually recognized and most have no experience with a systematic program to implement quality objectives within an organization. Nook. the PDSA cycle. Clinical Integration. 2009 3½ x 5½ spiralbound 72 pages Item: H1344 ISBN 978-0-87389-748-8 Member Price: $16. Where appropriate. using other quality tools within the ISO framework.P. Tsiakals. Six Sigma. (Jack) West This book explains the meaning and intent of ISO 9001:2008 requirements and discusses the requirements as they relate to each product category. and performance improvement. AS9101D Auditing for Process Performance NEW Combining Conformance and Effectiveness to Achieve Customer Satisfaction Chad Kymal Auditing for effectiveness has always been an expectation of AS9101. You need no other resource for ISO 9001:2008. and the Baldrige criteria.00 List Price: $110.00 ISO 9001:2008 Explained Third Edition Charles A. The book covers the history of the aerospace quality requirements.00 Available summer 2011.00 List Price: $60. This book is focused on internal auditing and guiding those professionals responsible for conducting implementation and setting up robust quality management systems that will withstand external audits against the AS9101D requirements. Levett and Robert Burney Healthcare providers deal with quality concepts and tools on a regular basis. It includes a list of typical audit-type questions that an organization may use to appraise compliance with the requirements.00 BEST-SELLERS Also available in iTunes. It was designed as a quick reference for anyone to carry around conveniently. and Accreditation James M. understanding audit trails. NEW ISO Lesson Guide 2008 Pocket Guide to ISO 9001-2008. it elaborates on why the requirements are important. as well as new chapters on auditing the process-based quality management system and sector applications. including a large multi-specialty group. a community hospital and hospital system. NEW Using ISO 9001 in Healthcare Applications for Quality Systems. accreditation. and John E. but the idea of a quality system or quality management system (QMS) is not a familiar term. 2011 6 x 9 hardcover Approximately 250 pages Item: H1406 ISBN 978-0-87389-807-2 Member Price: $54. clinical integration. and corrective action and closeout activities. Ideal for handing out to existing and new employees. but the reality is that most auditors have instead focused on process conformance to clause-based requirements without taking into account the process results. key changes to the AS9100C/AS9110/AS9120 standards. Joseph J. Each element containing requirements is discussed and key concepts are highlighted at the beginning of each section.00 List Price: $26.00 List Price: $90. There is also a completely new chapter devoted to the implementation of a quality management system. 2011 6 x 9 hardcover Approximately 125 pages Item: H1407 ISBN 978-0-87389-808-9 Member Price: $36.00 Available spring 2011. lean. and the State Department Medical Unit in Washington. New in this third edition are recommendations for implementation. This book explains the overall value of an ISO 9001-based QMS. Third Edition J. Russell and Dennis Arter This updated pocket guide translates ISO 9001:2008 into easy to understand words. its value in implementing a quality culture within an organization. AS9101D has been revised to address performance in a manner never approached before and will challenge auditors to shift their auditing techniques to evaluate effectiveness of the system while focusing on customer satisfaction. the stage 1 review and on-site audit. DC. Most are familiar with control charts.

The book covers a wide range of subjects that have specific interpretations unique to the biomedical industry. The auditing handbook is designed to provide practical guidance for system and process auditors. Maio. and also validation of HACCP systems. From lean and project management to statistics and data analysis. tables. and includes brand new chapters covering the HACCP audit. including coverage specifically pertaining to medical devices. and review comments as the handbook evolved.M. and a second glossary of the most common Japanese terms used by quality and Six Sigma professionals. Though a valuable resource for studying for the CQA exam. Useful appendices include statistical tables. the HACCP auditor. The appendices include example forms and an example guide for when subject matter experts are needed on the audit team. audit managers. tables for both cumulative and non-cumulative forms of the most useful distributions (including binomial. ASQ CERTIFICATIONS 2009 7 x 10 hardcover 648 pages Item: H1325 ISBN 978-0-87389-732-7 Member Price: $88. stories. Matthew J. Mohamed B. those who may need to train future Green Belts.org/quality-press . this book is a valuable reference for biomedical professionals who want to execute better audits for medical devices and gain basic knowledge of biomedical technical areas and regulatory requirements. mentoring responsibilities.00 The ASQ Auditing Handbook Third Edition J. and quality assurance analytical tools.00 List Price: $146.00 List Price: $140.00 List Price: $140. Drug. A CD-ROM includes a sample CHA exam. standards. Figures. directives. The Certified Six Sigma Green Belt Handbook Roderick A. this handbook serves as a reference source for the application of quality auditing principles to the biomedical industry. In addition. and safety and health auditors. Poisson.asq. Russell.M. and Cosmetic Division This handbook assists the certification candidate to prepare for the ASQ Certified HACCP Auditor (CHA) exam.00 14 www.00 List Price: $146. project management. environmental. the DMAIC process is explained in a clear and insightful manner. Practitioners in the field have provided content. including enterprise-wide planning and deployment. Nawaz. and normal). and others who want a handy reference to the appropriate materials needed to conduct successful Green Belt projects. it is also meant to be the single source for quality. and Daniel J. This volume incorporates most of the resource material that was first published in The Quality Auditor’s HACCP Handbook. Master Black Belt. an expanded glossary with more terms relating to lean. references. and other professionals in the field.P.00 The Certified HACCP Auditor Handbook ASQ Food. 2012 7 x 10 hardcover Approximately 350 pages Item: H1404 ISBN 978-0-87389-805-8 Member Price: $88.00 List Price: $146.The Certified Six Sigma Black Belt Handbook Second Edition T. and advanced measurement methods and tools.00 The ASQ Six Sigma Master Black Belt Handbook NEW T. Based on the body of knowledge established by ASQ’s Biomedical Division. with this handbook that specifically addresses ASQ’s certification of the same name. example audit situations. and useful appendices only add to this book’s comprehensiveness. Kubiak and Donald W. cross-functional competencies. It provides comprehensive coverage for nearly every aspect of the audit function. It gives exam-takers and also those in the field the information they need on the topics critical to Master Black Belts. Food safety management systems—Requirements for any organization in the food chain. 2007 7 x 10 hardcover 312 pages Item: H1301 ISBN 978-0-87389-706-8 Member Price: $84. new appendices describe ISO 22000:2005. 2008 7 x 10 hardcover 480 pages Item: H1290 ISBN 978-0-87389-698-6 Member Price: $88.00 List Price: $146. editorial director This best-selling handbook is organized to correspond exactly with the ASQ Certified Quality Auditor (CQA) Body of Knowledge. 2003 7 x 10 hardcover 264 pages Item: H1171 ISBN 978-0-87389-576-7 Member Price: $84. and includes information on related regulations. Benbow This second edition has been updated and revised to reflect the ASQ Certified Six Sigma Black Belt Body of Knowledge. training design and delivery. The book focuses on the understanding of domestic and international concepts and principles of biomedical quality auditing. Kubiak Achieve the highest level of Six Sigma knowledge and achievement. audit teams. Munro.00 Available fall 2011. Govindarajan Ramu. a table for control constants expanded to now include virtually all control constants. 2005 7 x 10 hardcover 376 pages Item: H1263 ISBN 978-0-87389-666-5 Member Price: $88. Zrymiak This reference manual will help those interested in passing ASQ’s certification exam for Six Sigma Green Belts. and guidance.00 The Biomedical Quality Auditor Handbook ASQ Biomedical Division Written by a team of professionals from the medical device industry.

editor This third edition provides the quality professional with an updated resource that exactly follows ASQ’s Certified Quality Engineer (CQE) Body of Knowledge. Written by a team of lean experts with years of experience in the field. consistent lean enterprise culture.00 List Price: $140. Kathleen M. finance.00 List Price: $161. with problems organized to correspond to the body of knowledge for the ASQ certification. Coombes-Betz. education. management. and teachers. design of experiments.The Certified Quality Engineer Handbook Third Edition Connie M. Stein This handbook covers the Certified Quality Process Analyst Body of Knowledge explicitly and comprehensively. The accompanying CD-ROM contains a CQT sample exam. This book is perfect for both recent graduates and those with work experience who want to expand their knowledge of quality tools and processes. supervisors. and maintainability. numerous new examples and illustrations that cover applications in some of these areas have been added. managers. 2009 7 x 10 hardcover 696 pages Item: H1340 ISBN 978-0-87389-745-7 Member Price: $97. The supplemental CD-ROM contains acronyms and abbreviations. editor Developed as a practical reference for metrology and calibration professionals. 2009 7 x 10 hardcover 320 pages Item: H1304 ISBN 978-0-87389-721-1 Member Price: $84. consultants. and Marilyn S. Broome Reliability engineers are professionals who understand the principles of performance evaluation and prediction to improve product/systems safety. The CD-ROM accompanying this book includes sample exams and question.00 List Price: $140. quality costs. The book and certification are aimed at the paraprofessional who. reliability. and reliability will find this text helpful. those in calibration and/or testing laboratories.00 List Price: $140. continuous process improvement. This book is a collection of valuable information compiled by experts in the field to serve as a single resource for metrology and calibration professionals.00 The Certified Quality Process Analyst Handbook Eldon H. this guide can help. Borror. An accompanying CD-ROM contains supplementary problems covering each chapter and a simulated exam that has problems distributed among the chapters according to the scheme published in the BOK. including cultural enablers. Readers do not need a formal statistical background nor is it necessary to attend a course before using this book. editors This comprehensive handbook covers all the topics included in the body of knowledge of the Lean Certification (SME/AME/Shingo Prize/ASQ Partnership). In response. and audio presentations of seven statistical methods. 2004 7 x 10 hardcover 560 pages Item: H1215 ISBN 978-0-87389-620-7 Member Price: $84.00 The Certified Reliability Engineer Handbook Donald W. Benbow and Hugh W. Elshennawy. ASQ CERTIFICATIONS The Certified Quality Technician Handbook Donald W.00 The Metrology Handbook Jay L. 2003 7 x 10 hardcover 232 pages Item: H1146 ISBN 978-0-87389-558-3 Member Price: $84. this handbook provides a foundation for understanding basic metrology and calibration principles and practices. Those interested in auditing. Christensen. sampling. Bucher.00 The Lean Certification Handbook NEW George Alukal and Anthony Manos. and common conversions. 2011 7 x 10 hardcover Approximately 450 pages Item: H1403 ISBN 978-0-87389-804-1 Member Price: $88. or review material before taking the Certified Quality Technician (CQT) exam. Ahmad K. software applications. auditors.00 Available summer 2011. Whether you want to brush up on skills needed in your profession.9. Benbow. tables and formulas. a glossary of terms.00 800-248-1946 15 . analyzes and solves quality problems and is involved in quality improvement projects. Today it is not uncommon for the quality engineer to be involved in quality improvement activities in healthcare. This handbook serves as an excellent desktop reference for calibration technicians. and H. quality inspectors. and other non-manufacturing sectors. 2007 7 x 10 hardcover 416 pages Item: H1296 ISBN 978-0-87389-709-9 Member Price: $48. Many of the topics listed in the ASQ Certified Calibration Technician (CCT) Body of Knowledge are presented. this book will be indispensible to anyone interested in implementing and sustaining a lean initiative.00 List Price: $80. in support of and under the direction of quality engineers or supervisors. This guide can also help an engineer or quality professional brush up on skills required for one’s job due to newly assigned responsibilities. and is appropriate for those with intermediate or advanced experience seeking to increase their knowledge. and business results. selected acceptance sampling tables from ANSI/ASQ Z1. This handbook’s chapters and sections match the body of knowledge (BOK) specified for ASQ’s Reliability Engineer certification.00 List Price: $146. Fred Walker This reference book makes it easy to master quality assurance subject matter.4 and Z1.

00 Available summer 2011. and seven other constructed response questions that can be used for practice. Duffy. In addition to being a peerless reference on quality management. and (on an accompanying CD-ROM) 150 multiplechoice practice exam questions. Fred Walker. and other professionals who need to understand the aspects of software quality that impact their work. describes tools and techniques to drive change. emphasizes sound management principles that have relevance even beyond the quality field. each chapter stands alone. inspection and test techniques. editor This handbook provides comprehensive guidance for process improvement. Grace L. This handbook serves as a ready reference for quality inspectors and quality inspectorsin-training. as well as a comprehensive reference for those individuals preparing to take the ASQ CQI exam. It is designed to be a resource not only for software quality engineers. editors This book is for anyone who wants to improve themselves and/or their organization. Where appropriate. John E.00 List Price: $161. Examples and problems used throughout the handbook are thoroughly explained. and quality assurance. and Cosmetic Division The topics in the body of knowledge of this newest ASQ certification cover compliance with good manufacturing practices (GMPs). algebra-based. as regulated and guided by national and international agencies for the pharmaceutical industry. Ahmad K.00 List Price: $84. 2011 7 x 10 hardcover 400 pages Item: H1386 ISBN 978-0-87389-794-5 Member Price: $73. but also for software development practitioners.asq.00 The Quality Improvement Handbook Second Edition ASQ Quality Management Division. It covers finished human and veterinary drugs and biologics. Westcott. 2006 7 x 10 hardcover 242 pages Item: H1289 ISBN 978-0-87389-690-0 Member Price: $51. a constructed response practice exam question with examples of responses.00 List Price: $146. 2010 7 x 10 hardcover 672 pages Item: H1323 ISBN 978-0-87389-730-3 Member Price: $88. These tools and techniques include technical math. and tools of quality. along with tables giving cross-references to the suggested reference materials as well as the BOK.00 16 www. Armed with the knowledge presented in this handbook to complement the required years of actual work experience. this is the most comprehensive preparatory guide for the ASQ Certified Manager of Quality/Organizational Excellence exam.00 The Certified Software Quality Engineer Handbook Linda Westfall This handbook addresses all of the topics of the ASQ Certified Software Quality Engineer (CSQE) Body of Knowledge. ASQ CERTIFICATIONS 2006 7 x 10 hardcover 672 pages Item: H1264 ISBN 978-0-87389-678-8 Member Price: $97. 2009 7 x 10 hardcover 456 pages Item: H1324 ISBN 978-0-87389-731-0 Member Price: $84. Includes three full practice exams and answers (with explanations) on an accompanying CD-ROM. He/she is required to understand and apply a variety of tools and techniques. The Certified Pharmaceutical GMP Professional Handbook ASQ Food. and Mary McShane Vaughn The quality inspector is the person perhaps most closely involved with day-to-day activities intended to ensure products and services meet customer expectations. the content of this book is structured exactly to follow the Body of Knowledge (BOK) of ASQ’s Certified Quality Improvement Associate (CQIA) certification. qualified software quality practitioners may feel confident they have taken appropriate steps in preparation for the CSQE exam. concepts.The Certified Manager of Quality/Organizational Excellence Handbook Third Edition Russell T. Bhisham C. A sample test is provided on a CD-ROM. this latest addition to ASQ’s series of handbooks will quickly find its way onto the shelves of pharmaceutical professionals worldwide. supplemental reading suggestions are provided. In addition. With the depth and detail of its coverage of these topics. as well as their component raw materials (including active pharmaceutical ingredients (APIs) and excipients) and packaging and labeling operations. and Russell T. This comprehensive reference is a must-have for every quality inspector’s bookshelf. and can be a primer for new leaders and a go-to manual for experienced professionals. and dietary supplements (alternatively called nutraceuticals where regulated as drug products). and the chapters may be read in any order. Gupta. as described in the ASQ Certified Quality Inspector (CQI) Body of Knowledge. project managers.00 List Price: $121. This invaluable handbook also goes well beyond being simply an exam preparation guide. an extensive glossary of terms. Bauer. While the content coincides with the sequence of the BOK.org/quality-press .00 List Price: $140. Included in appendices are the newly updated body of knowledge. Westcott. organizational managers.00 The Certified Quality Inspector Handbook H. a list of additional references for further study. ectoparasitacides. Drug. It is particularly salient for those at the beginning stages of learning about the history. metrology. Answers to the questions in the sample test are also provided. Elshennawy. and drawn from “real-world” situations encountered in the quality profession.

The book incorporates a case study of a real clinic undergoing the change process. The authors use a detailed case study to illustrate each step in a lean transformation of an outpatient clinic. this groundbreaking new book by a doctor and a healthcare executive uses reallife anecdotes and the logic of lean thinking to make a convincing argument that a revolutionary new kind of healthcare— lean healthcare—is urgently needed and eminently doable. provides the area’s highest level of neonatal care. While other industries employ the RCA tools liberally and train facilitators thoroughly. the workbook will help shift focus from lean theory to application and ensure you get the most from your lean implementation efforts.Root Cause Analysis and Improvement in the Healthcare Sector A Step-by-Step Guide Bjørn Andersen.00 Our Journey to Performance Excellence Richard G. In addition. 2010 6 x 9 softcover 184 pages Item: H1387 ISBN 978-0-87389-785-3 Member Price: $30. Saint Luke’s is world-renowned for clinical care and innovation at its Saint Luke’s Mid America Heart Institute and Saint Luke’s Brain and Stroke Institute. Gerard Part case study. as well as on the experiences of the authors in leading a successful lean implementation within a variety of healthcare systems. and Roger A. and improving the quality of care. an effort that continues today. In 2003. This book responds to the demand for an RCA workbook written specifically for healthcare. Recognized for its commitment to education and research. Presently. 2010 8½ x 11 spiralbound 256 pages Item: H1379 ISBN 978-0-87389-780-8 Member Price: $36. medicine is not manufacturing. After highlighting the benefits of lean methods for patients.00 List Price: $60. and the hospital itself. healthcare has lagged in establishing and resourcing a quality culture. part manifesto. former CEO of ThedaCare. plus many related healthcare services. based in Kansas City. quality. Saint Luke’s Hospital of Kansas City. MO. the health system’s tertiary facility. Tom Fagerhaug.00 Lean Doctors Workbook NEW An Application Guide for Transforming Care Delivery Systems With Lean Aneesh Suneja and Carolyn Suneja The content of this workbook is based on the book Lean Doctors: A Bold and Practical Guide to Using Lean Principles to Transform Healthcare Systems One Doctor at a Time. became only the second hospital to receive the nation’s premier quality honor. and Marti Beltz The healthcare market is ripe for a workbook to facilitate the process of root cause analysis (RCA).00 List Price: $50. physicians.95 800-248-1946 17 . The authors of this ground-breaking book have developed an approach that truly transforms healthcare settings by bringing physicians to the center of the changes by approaching one doctor at a time— transforming the way that a doctor’s practice or clinic operates before engaging the next. and Employee Satisfaction Mark Graban Drawing on his years of working with hospitals. Mark Graban explains why and how lean can be used to improve safety. ThedaCare’s chief learning officer. and successfully applying lean principles in a healthcare setting isn’t as simple as stocking supply carts and eliminating extra paperwork. yet still broad in its definition of the industry. 2009 6 x 9 hardcover 170 pages Item: P1380 ISBN 978-0-61526-828-9 Price: $24. the lean manufacturing principles pioneered by Toyota are being recognized as critical tools for eliminating waste and improving efficiency in our medical system. But the truth is. 2011 8½ x 11 softcover 104 pages Item: H1412 ISBN 978-0-87389-813-3 Member Price: $18.00 ASQ HEALTHCARE NEW Lean Hospitals Improving Quality. and build opportunities along the way for you to create an action plan for your organization.00 Lean Doctors A Bold and Practical Guide to Using Lean Principles to Transform Healthcare Systems One Doctor at a Time Aneesh Suneja and Carolyn Suneja In today’s healthcare reform climate. Hastings Saint Luke’s Health System. employees. includes 11 hospitals in Missouri and Kansas. he explains how lean manufacturing staples such as value stream mapping and process observation can help hospital personnel identify and eliminate waste in their own processes. Saint Luke’s is a regional leader in cancer care. 2008 7 x 10 softcover 252 pages Item: P1365 ISBN 978-1-42008-380-4 Price: $44. Designed to be used as part of a team training session or to guide a lean project. candidly describe the triumphs and stumbles of a seven-year journey to lean healthcare. a growing number of third-party stakeholders are holding access to accreditation and reimbursement pending demonstration of a full response to events outside of expected practice. Patient Safety.95 NEW On the Mend Revolutionizing Healthcare to Save Lives and Transform the Industry John Toussaint and Roger A. and efficiency in a healthcare setting. the Malcolm Baldrige National Quality Award. John Toussaint. An increasing number of exceptions to healthcare practice have precipitated a strong response advocating the use of proven quality tools in the industry. In On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry. effectively preventing delays for patients. and operates the regions only ICU. Gerard. reducing wasted motion for caregivers.00 List Price: $30. 2010 6 x 9 hardcover 181 pages Item: P1417 ISBN 978-1-93410-927-4 Price: $30.

pharmacy. other references can be consulted to gain the full impact of the tool. overcrowding. Zidel This is an implementation manual for lean tools and principles in a healthcare environment. quick and handy reference to the process improvement topics that are so important in healthcare. healthcare. first and foremost.00 List Price: $44. it uses personal and professional stories to illustrate the application of safety principles.A Lean Guide to Transforming Improving Healthcare Using Healthcare Toyota Lean How to Production Implement Methods Lean Principles in Hospitals.00 Also available in iTunes. nurses. occupational therapy. and focuses on the executive level. The tool matrix guide included is arranged alphabetically for ease of finding tools as needed. and Nancy Poston This book explains the powerful techniques of Lean Six Sigma specifically for healthcare organizations. Gait and Karen A. Written in a straightforward style.00 List Price: $26. where they are sorely needed. and frustration associated with the existing care delivery system. and social work. dentistry.org/quality-press . Clinics. easy-toread. 2010 6 x 9 softcover 250 pages Item: P1410 ISBN 978-0-76376-338-1 Price: $52. Lean Six Sigma can aggressively improve throughput and quality while extracting significant costs within the organization. 2007 6 x 9 softcover 320 pages Item: H1306 ISBN 978-0-87389-713-6 Member Price: $23. 2009 6 x 9 hardcover 240 pages Item: H1354 ISBN 978-0-87389-759-4 Member Price: $49.00 18 www. nursing. Chip Caldwell. It is designed to support doctors. This important resource features a patientcentered approach within a practice-based context. The goal of lean is. Second Edition Greg Butler. Paschal Covering a wide range of healthcare disciplines. this introductory textbook presents the history of safety and the core concepts of patient safety. Each discussion has purposefully been kept short and simple to allow for basic understanding and some tips of how or when to use the tool. to provide value to the patient/ customer.S. medicine.00 List Price: $80. Although other books have presented Toyota’s lean methods.95 ASQ HEALTHCARE Thomas G. Lean creates a better working environment where what is supposed to happen does happen on time. every time. business. Lean is a growth strategy. comprehensive guide to creating a culture of safety in healthcare settings. Second Edition Robert Chalice The first part of the book explains cost and quality issues facing U. 2009 3½ x 5½ spiralbound 252 pages Item: H1361 ISBN 978-0-87389-760-0 Member Price: $16. Developed by faculty members in bioethics. If more detail is needed. law. and Kindle e-book stores! Solutions to the Healthcare Quality Crisis Cases and Examples of Lean Six Sigma in Healthcare Søren Bisgaard. 2007 6 x 9 softcover 192 pages Item: H1295 ISBN 978-0-87389-701-3 Member Price: $47.asq. From that understanding. Successful Lean Six Sigma deployment begins and ends with a focus on achieving strategic results. Medical Offices. This book is a practical manual for healthcare providers to use to improve quality and reduce costs. and Other Healthcare Organizations 46 Steps for Improvement. Lean Six Sigma takes leaders down a different path in the exploration and implementation of methods that drive quantum improvement. and in so doing eliminate the delays.00 Foundations in Patient Safety for Health Professionals NEW Kimberly A. technicians. The remainder of the pocket guide gives a brief description of the various tools and methodologies used in Lean Six Sigma. Nook. Munro This book is a complete. It allows clinicians to spend more of their time caring for patients and improves the quality of care these patients receive. The first seven sections of the book cover the basics of Lean Six Sigma and how it can be applied and implemented.00 Lean-Six Sigma for Healthcare A Senior Leader Guide to Improving Cost and Throughput. This second edition includes additional improvement steps and five new appendices of practical examples authored by renowned lean experts. a survival strategy.00 Lean Six Sigma for the Healthcare Practice A Pocket Guide Roderick A. physical therapy. and an improvement strategy. Foundations in Patient Safety for Health Professionals is a practical. this book goes further by showing how to directly apply those successful methods to healthcare. editor This book demonstrates that effective solutions based on modern quality management principles can be applied to alleviate many problems locally within healthcare institutions.00 List Price: $82. the second part then teaches healthcare providers a 46-step recipe to reduce costs and improve quality by using Toyota Lean Production methods. 2009 6 x 9 softcover 208 pages Item: H1368 ISBN 978-0-87389-769-3 Member Price: $26. and this book will serve as the guide. It can be a multiyear strategic plan for healthcare providers to adopt.00 List Price: $39. and administrators who are interested in applying quality management principles and Lean Six Sigma tools to improve healthcare within their own institutions.

meeting requirements and customer expectations. as well as new chapters on auditing the process-based quality management system and sector applications.00 Also available in a pocket size! Item: T860P Member Price: $92. inexpensive way to explain ISO 9001 to everyone in an organization. New in this third edition are recommendations for implementation.00 List Price: $116.00 List Price: $26. It’s also a simple. Cracking the Case of ISO 9001:2008 for Manufacturing Second Edition 2010 3½ x 5½ spiralbound 216 pages Item: H1355 ISBN 978-0-87389-761-7 Member Price: $16. Joseph J. no-nonsense manner by Jack West and Charles Cianfrani. (Jack) West This handy pocket guide gives tools and resources to make ISO 9001 seem like less of a mystery in organizations. Second Edition Charles A. thus helping garner the support critical for any successful ISO 9001 initiative.00 List Price: $116.00 ISO 9001:2008 Explained Third Edition Charles A. Where appropriate.00 ISO 9001 NEW Basics Internal Auditing An Introduction to Auditing for Employees (DVD and Learning Guide) Inform International This is an easyto-understand 30-minute program on the basics of internal auditing. You need no other resource for ISO 9001:2008.00 Cracking the Case of ISO 9001:2008 for Manufacturing/Service A Simple Guide to Implementing Quality Management in Manufacturing/Service. 2010 DVD 30 minutes Item: TA1136DVD Price: $249.00 Ahora disponible en Español! Item: T861 Member Price: $92. It is ideal for giving employees newly assigned to an audit team a quick understanding of what an audit is all about and how an internal audit program works. and supporting robust processes.00 List Price: $116. as this book contains the exact text of the standard and also the exact definitions of ISO 9000:2005! 2009 6 x 9 hardcover 320 pages Item: H1357 ISBN 978-0-87389-750-1 Member Price: $66. (Jack) West This book explains the meaning and intent of the requirements of ISO 9001:2008 and discusses the requirements as they relate to each product category. Use the program in a classroom session or with individual new hire employees. It explains the essential elements of each clause of the ISO 9001:2008 standard. It includes a list of typical audit-type questions that an organization may use to appraise compliance with the requirements. There is also a completely new chapter devoted to the implementation of a quality management system. who have been training auditors and conducting audits for many years. This guide is intended to help everyone in an organization participate in creating and sustaining a foundation of integrity.00 800-248-1946 19 . and John E. to the advantage of everyone in the organization and to each of its customers.00 Cracking the Case of ISO 9001:2008 for Service Second Edition 2010 3½ x 5½ spiralbound 216 pages Item: H1356 ISBN 978-0-87389-762-4 Member Price: $16. it elaborates on why the requirements are important.00 List Price: $110. Cianfrani. Cianfrani and John E. This video training program will help create employee buy-in to your management system efforts and contribute to a corporate culture that will be conducive for continually improving your company’s management system.ANSI/ISO/ASQ Q9001-2008: Quality management systems— Requirements 2008 Softcover 40 pages Item: T860 Item: T860E PDF Member Price: $92. The video is presented in a straightforward.00 List Price: $26. providing an overview of what each requirement means for your organization and how to carry out the various tasks of those requirements. Tsiakals.

00 List Price: $72.asq. By combining a series of general questions drawn from many elements of the ISO 9001:2008 standard with a crossreference guide to particular elements such as purchasing. Third Edition Karen Welch Finally.00 List Price: $51. concepts. which contain the requirements. 2009 6 x 9 softcover 176 pages Item: H1349 ISBN 978-0-87389-751-8 Member Price: $26. It was designed as a quick reference for anyone to carry around conveniently. Palmes This book is for the novice internal auditor to provide an easy-to-understand method for conducting a highly effective audit. quality managers.P. and step-by-step guidelines that can also be used by those organizations that have a well-established internal audit process but are looking for easy ways to make that process more effective. From documenting your procedures to meeting customer needs. this handbook provides valuable information to those seeking ISO 9000 compliance as well as those who are already registered. whether from scratch or by transitioning from ISO 9001:2000. this pocket guide can also be used as supplemental study material for ISO 9001 training courses. production control. and Joseph J.00 Also available in iTunes.00 List Price: $44. and internal auditors implement a practical internal audit process that meets the requirements of ISO 9001:2008 while also adding significant. and gives a list of the documentation/documents required. the methods presented in this book offer a practical and uncomplicated starting point for any first time auditor. 2009 8½ x 11 spiralbound 144 pages Item: H1369 ISBN 978-0-87389-770-9 Member Price: $44. a comprehensive process audit checklist has been developed to be used with ISO 9001:2000! This manual was developed to assist anyone involved with conducting or planning quality system audits including quality auditors. and Kindle e-book stores! Process Driven Comprehensive Auditing A New Way to Conduct ISO 9001:2008 Internal Audits. Russell and Dennis Arter This updated pocket guide translates ISO 9001:2008 into easy to understand words. and a flowchart of the steps that need to be taken to satisfy the requirements. To help you achieve in-depth comprehension of the standards.org/quality-press . Each element containing requirements is discussed and key concepts are highlighted at the beginning of each section. The ASQ ISO 9000:2000 Handbook is one of the most comprehensive resources for all your ISO 9000 questions. techniques. “Jack” West. and Kindle e-book stores! 20 www. and Step By-Step Guidelines for Successful Internal Audits.00 ISO Lesson Guide 2008 Pocket Guide to ISO 9001-2008. quality system coordinators. potential auditees in any function or position should find the questions useful in preparing for an audit.00 John E. In addition.00 Also available in iTunes. 2005 6 x 9 softcover 128 pages Item: H1244 ISBN 978-0-87389-644-3 Member Price: $30. and management principles that are crucial to a complete understanding of an ISO 9000 QMS. Nook. internal audit coordinators. Third Edition J. Nook. measurable value to the organization’s bottom line. management representatives. internal audit questions.ISO 9001:2008 Internal Audits The Process Approach Audit The ASQ ISO 9000:2000 Made Easy Checklist for Handbook Charles A Cianfrani. a summary of management’s responsibilities.00 List Price: $166. 2009 6 x 9 softcover Approximately 150 pages Item: H1348 ISBN 978-0-87389-754-9 Member Price: $26. The tools in the appendices have also been provided on CD to facilitate your customizing them to fit the specific needs of your organization. management representatives. Ideal for handing out to existing and new employees.00 List Price: $44. and calibration.00 A Practical Field Guide for ISO 9001:2008 Erik Valdemar Myhrberg This field guide assists organizations in implementing a quality management system (QMS) in conformance with ISO 9001:2008. all of the ANSI/ISO/ASQ Q9000-2000 standards are included. design. 2002 7 x 10 hardcover 936 pages Item: H1029 ISBN 978-0-87389-522-4 Member Price: $100. Second Edition Paul C. Featuring more than 60 chapters addressing nearly every aspect of the year 2000 revisions. this book covers every ISO 9000-related topic. This book contains tools. Tools. and quality engineers. 2009 3½ x 5½ spiralbound 72 pages Item: H1344 ISBN 978-0-87389-748-8 Member Price: $16. It also includes a sectional cross-evaluation that shows where the requirements in each sub-clause within ISO 9001:2000 appear in ISO 9001:2008. Tsiakals Written by more than 30 experts in the field.00 List Price: $26. It examines each sub-clause of Sections 4–8 of ISO 9001:2008. Phillips This book is intended to help managers. The handbook is also an excellent desk reference for those who want to expand their expertise on ISO 9000. Manufacturing Techniques. In addition. an in-depth glossary provides thorough explanations of the terms.00 ISO 9001 Anne W.

IL. implementing. 2009 6 x 9 softcover 128 pages Item: H1358 ISBN 978-0-87389-575-0 Member Price: $22. The Table of Interpretations relates the generically worded clauses of ISO 9001 in the language used by owners.00 ISO 9001:2008 Interpretive Guide for the Design and Construction Project Team (e-Book) ASQ Design and Construction Division and John R.00 List Price: $66. stepby-step guide that takes the reader through a basic problem-solving process.00 ISO 9001 Making Government Great Again Mapping the Road to Success With ISO 9001:2008 John D. Broomfield. Second Edition Kathy Roberts and Jeanne Ketola The new second edition is a concise.00 Lean ISO 9001 Mike Micklewright Myriad studies have acknowledged that ISO 9001-registered companies outperform non-ISO 9001 registered companies.ISO 9001:2008 for Small and Medium Businesses Second Edition Denise Robitaille Author Denise Robitaille—member of U. describing how the concepts of corrective and preventive action are incorporated into the corrective and preventive action process. this book is a case study of the first state transportation agency in the country to achieve ISO 9001:2000 certification for its major business processes: the Illinois Department of Transportation (IDOT). E-book purchases are non-refundable.S. they are not obtaining the value from it they would like. Its registration encompasses all processes involved in the planning. Note: You cannot print or share electronic books. and administrative oversight in the central administrative office and District Six in Springfield. While many companies are mandated to be ISO 9001 certified.00 2009 116 pages Adobe Acrobat PDF file Item: E1364 Member Price: $40. project managers.00 List Price: $50. Robitaille guides readers through each clause. Terms described in the standard are defined in this guide to help you along.00 List Price: $37. but isn’t sure how to make each point in the standard apply to their company. designers. editor A process-based QMS conforming to ISO 9001 can be used to add value and prevent loss while providing confidence that requirements will be met. and contractors so all members of the project team can see how to work systematically (apart and together) to meet requirements. Author Mike Micklewright believes that implementing lean and ISO 9001 are two complementary forces that when combined can be a powerful force in driving increased profits for any ISO 9001-registered organization. This is an excellent resource for someone considering implementing ISO 9001 in a company of 500 or less. 2010 6 x 9 hardcover 208 pages Item: H1378 ISBN 978-0-87389-779-2 Member Price: $30. Baranzelli Written by the Illinois ISO quality assurance officer.00 List Price: $50. 2011 6 x 9 softcover 152 pages Item: H1385 ISBN 978-0-87389-792-1 Member Price: $30. You need little or no previous ISO 9001 experience to use this guide. including techniques for small businesses to simplify compliance for small and medium sized organizations. a main finding in many studies has shown that registered companies are performing at the same level regardless of their ISO 9001 registration. Use this book in leaning out your quality management system processes and provide a spark for your ineffective and sedentary system. and construction of road and bridge improvements. TAG to ISO/TC 176.00 800-248-1946 21 . The file contains a digital watermark to protect the copyright.00 List Price: $66. And IDOT sustained that achievement by successfully transitioning to ISO 9001:2008 in July 2009. and maintaining a corrective and preventive action system (including the requirements within ISO 9001:2008) is designed to help organizations understand the key components that will help them achieve results for their organization. the committee responsible for updating the ISO 9000 family of standards—takes readers into a seldom discussed but needed area of the ISO 9001 standard—applying it to small and medium sized businesses. design. however. This excellent reference for developing. One of the biggest problems organizations have with lean implementation is sustaining the improvements they make. Correct! Prevent! Improve! Driving Improvement Through Problem Solving and Corrective and Preventive Action. 2010 6 x 9 hardcover 248 pages Item: H1384 ISBN 978-0-87389-784-6 Member Price: $40. maintenance of existing roads and bridges. At the same time there are tens of thousands of companies worldwide participating in a lean journey—modeled after the Toyota Production System—to eliminate waste in their processes.

or in any way change the obligations of the state. climate change. and environmental performance indicators. and improvement methodologies gives every quality professional the opportunity to lead their company to becoming truly green. becoming green. 2011 6 x 9 hardcover 250 pages Item: H1409 ISBN 978-0-87389-810-2 Member Price: $50. Governmental organizations. Nook. social. specifically because ISO 26000 brings together guidance on both environmental and social responsibility into one general concept. It is intended to be useful to all types of organizations in the private. like any other organization. Applying the management approach presented in the ISO standards (including the forthcoming ISO 26000 standard on social responsibility). However. alter. and Kindle e-book stores! 22 www. may wish to use this standard. The book is structured to help navigate the ISO 26000 standard and provide succinct. The new ISO 26000 (social responsibility) standard is given detailed attention (ISO 9000 and ISO 14000 are also addressed).00 ISO 26000 Also available in iTunes. recycling.NEW ISO 26000 in Practice A Users Guide Michelle S.asq. it is clear that green will be around for a while and that at some point your business will have to address it. whether large or small.00 List Price: $169.00 NEW Sustainable Business and Industry Designing and Operating for Social and Environmental Responsibility Joseph Jacobsen Sustainable business is a new and emerging field of study and many education. public. and carbon off setting. Nook. it is not intended to replace. and make better social and environmental decisions based upon data from key financial. practical information for its implementation. sustainability. and operations research to improve processes. and whether operating in developed or developing countries. This book’s approach is practical yet scientific and is dedicated to the practice of environmental and social responsibility in ways that achieve economic stability. and so on. NEW ASQ/ANSI/ISO 26000:2010 Guidance on social responsibility This standard provides guidance on the underlying principles of social responsibility. holistic supply chains. reduce resource use and waste. 2011 6 x 9 softcover 144 pages Item: H1411 ISBN 978-0-87389-812-6 Member Price: $24.00 List Price: $85. DC. quality measurement tools.00 List Price: $40. Because the standard was developed by a global. business. as well as ways to integrate socially responsible behavior into the organization.org/quality-press . All core subjects comprise a number of issues. No matter what happens in Washington. social responsibility. Bernhart and Francis J. The standard emphasizes the importance of results and improvements in performance on social responsibility. the core subjects and issues pertaining to social responsibility. lean. and it is an individual organization’s responsibility to identify which issues are relevant and significant for the organization to address. green manufacturing. This book addresses green in ways that will be familiar to those who apply quality tools and understand managing and improving processes. and industry leaders are interested in how to become more environmentally and socially responsible. a concise guide on the practice of responsible business and industry is overdue. and Kindle e-book stores! A Guide to GREEN for the Quality Professional Sam Windsor Green is all over the news and is in most marketing campaigns. “Sonny” Maher The ISO 26000 social responsibility standard is a voluntary guidance standard that attempts what no other global standard has: to consolidate in one place the fundamental expectations of organizations regarding their responsibilities to society. 2011 6 x 9 softcover 112 pages Item: H1392 ISBN 978-0-87389-791-4 Member Price: $24.00 Also available in iTunes. Every company has a “greener product” and every politician has a position on green. While not all parts of this standard will be of equal use to all types of organizations. through its own considerations and through dialogue with stakeholders. and nonprofit sectors. We talk about green jobs. recognizing social responsibility and engaging stakeholders. With the recent interest in ecoproducts. The book is akin to a GPS that speaks point-to-point guidance to help organizations set and move toward their social responsibility goals based on the broader map that ISO 26000 provides. responsible business operations.00 Available February 2011. 2010 8½ x 11 spiralbound 118 pages Item: T866 Item: T866E PDF Member Price: $139. A clearly presented sequence of steps and numerous examples help readers apply ISO 26000 to their own organizations. multi-stakeholder group— consisting of thousands of contributors and reviewers from more than 90 countries—the standard addresses the wide landscape of social responsibility and provides valuable context for all types of organizations around the world.00 List Price: $40. all core subjects are relevant to every organization. The book also specifies how to use traditional methods like Six Sigma.

published quarterly. will address the various professional developmental needs of Six Sigma Executives.00 International. and September. $71. from the basics to the boardroom. The magazine’s mission is to provide a holistic view of Six Sigma. Software Quality Professional is published quarterly in December.00 Domestic. peer-reviewed journal published by ASQ. and is published in conjunction with ASQ.00 Canada (includes GST). ASQ Member Rate: $49. Most readers have senior responsibilities within their organizations.00 Canada (includes GST). experiencedbased reports. its articles—while grounded in research and theory—are written specifically for quality management practitioners. and organizational settings. There you can review the latest issue’s contents.S.00 Canada (includes GST)..asq.00 Domestic U. applications. The latest issue of Quality Management Journal is available for review on the ASQ website.org/pub/qmj for more information.asq.00 Visit www. $88. The latest issue of Software Quality Professional is available for review on the ASQ website. the journal provides a forum for exchanging practical ideas and experiences. $100.org/pub/sixsigma for more information. List Rate: $83. or subscribe. Institutional e-Subscription Rate: $906. $71.00 Domestic U. Its mission is to help software professionals apply quality principles to the development and use of software and software-based systems.asq. Black Belts. and October. order reprints.00 International. and state-of-the-art reviews to provide practitioners with an understanding of those software quality practices that have proved effective in a wide range of industries. While foremost a research journal. learn more about the ASQ Six Sigma Forum. List Rate: $83. review our author guidelines. full-text articles. ASQ Member Rate: $56. service.00 Canada (includes GST). List Rate: $83.00 Domestic U. executive briefs. March. The latest issue of Six Sigma Forum Magazine is available for review on the ASQ website. To enhance personal and professional growth. There you can read full-text articles.00 Visit www.org/pub/sqp for more information. July. Quality Management Journal actively seeks new research that scientifically explores quality management principles for publication. and the well-being of the larger society. $82. or subscribe. You can also peruse past issues. $89. $105. or subscribe. Champions. Institutional e-Subscription Rate: $984. You can also peruse past issues.00 International.00 International. 800-248-1946 23 . It links the efforts of academic researchers and quality management practitioners by publishing significant research relevant to quality management practice and provides a forum for discussion of such research by academics and practitioners. ASQ JOURNALS Software Quality Professional Software Quality Professional is a quarterly. There you can read article summaries. Master Black Belts.Six Sigma Forum Magazine Six Sigma Forum Magazine is the flagship publication of the ASQ Six Sigma Forum. and Green Belts. Software Quality Professional publishes case studies. and book reviews from the most recent issue. May.00 International. $93. $105. April.S. and education. Institutional e-Subscription Rate: $906.. February. Readers represent a variety of industries including manufacturing. $78.00 Canada (includes GST). June. and August. Software Quality Professional constantly strives to improve the professionalism of practitioners.00 International. ASQ Member Rate: $49. review our author guidelines. Quality Management Journal is published in January. and resource reviews from the most recent issue. the satisfaction of customers.00 Canada (includes GST)..00 Visit www. $105.00 Domestic. Six Sigma Forum Magazine is published quarterly in November.S. peer-reviewed journal published by ASQ. Quality Management Journal Quality Management Journal is a quarterly. The magazine. $78.00 Domestic.

and reviews of the literature on topics of current interest. List Rate: $83. full-text articles.org/pub/jqt for more information. related physical technology. or subscribe. standards information. and change management. $93. Papers present new methods. process monitoring. full-text articles. case study examples.25 Canada (includes GST). April. please contact the publisher directly.00 Domestic.Journal of Quality Technology The Journal of Quality Technology is a peer-reviewed journal published by ASQ. illustrate innovative application of known statistical methods. July. Institutional e-Subscription Rate: $756. April.S. The Journal for Quality and Participation The Journal for Quality and Participation is peer-reviewed and published by ASQ. You can also peruse past issues and upcoming articles. There you can look inside the latest issue and read article summaries. If you wish to subscribe to this journal and are not an ASQ member. Since 1959.asq. The latest issue of the Journal of Quality Technology is available for review on the ASQ website.00 Domestic. List Rate: $49. or review methods. please contact the publisher directly. April. It contributes to the technical advancement of the quality sciences by publishing papers that emphasize the practical applicability of new statistical techniques on design of experiments. Technometrics Technometrics is co-published by ASQ and the American Statistical Association (ASA). or subscribe. this journal provides the widestranging coverage of “how-we-did-it” accomplishments. The Journal for Quality and Participation is published in January.S.00 Domestic U. and November.00 International. ASQ JOURNALS Quality Engineering Quality Engineering is a peerreviewed. Quality Engineering is published in January. You can also peruse past issues and upcoming articles.00 Visit www. and more. $71. ASQ Member Rate: $49. review our author guidelines. comparisons of existing methods. $93.25 International. and book reviews.org/quality-press . order reprints. the methods presented in the journal have reflected changes in the discipline.00 Canada (includes GST). $30. $78.00 Canada (includes GST). order reprints.00 International. $66. and October. reliability. ASQ Member Rate: $34. $71. July.asq.00 Domestic U. ASQ members receive special pricing when purchased through ASQ. 24 www. and book reviews. Institutional e-Subscription Rate: $720. and October.00 International. May. Directed to professionals in all engineering and management fields interested in quality improvement. focusing on comprehensive quality science applications throughout the entire economy and society.00 International.. ASQ Member Rate: $30.org/pub/jqp for more information. The Journal of Quality Technology is published in January. $57. The journal emphasizes clear communication among statisticians and practitioners of these sciences and the application of statistical concepts and methods to problems that occur. and October. associated statistical tools.00 Canada (includes GST).00 Canada (includes GST). Subscriptions are available to ASQ members only. $54.asq. issues. $30. and teams. August. The journal contains the latest thinking on quality control and quality assurance management. when such papers are consistent with the journal’s objective. Technometrics publishes papers that describe new statistical techniques. July. or philosophies in a particular area of statistics or science. review our author guidelines. The latest issue of The Journal for Quality and Participation is available for review on the ASQ website.00 Canada (includes GST). There you can look inside the latest issue and read article summaries..00 International. and applied statistics. ASQ Member Rate: $34. $51. Subscriptions are available to ASQ members only. It focuses on the people side of quality. If you wish to subscribe to this journal and are not an ASQ member. facilitation.00 Domestic.75 Domestic. ASQ members receive special pricing when purchased through ASQ. leadership theories and practices. quarterly journal co-published by Taylor and Francis and ASQ. as well as articles related to the education market and social responsibility. Technometrics is published quarterly in February. human resource management. particularly employee involvement. $51.00 Visit www.

The Certified Six Sigma Black Belt Handbook Second Edition T. a secondary audience for the handbook is the quality and Six Sigma professional who would like a relevant Six Sigma reference book.95 LEAN AND SIX SIGMA Applied Statistics for the Six Sigma Green Belt Bhisham C. Organization of the material is completely straightforward— broken down into “bite-size” chunks with the student in mind. This guide takes readers through the five phases of the Six Sigma methodology—define. improve. and control (DMAIC) methodology. Its specific focus is on concepts. measure. Mohamed B. how to integrate this profitable approach into your company’s culture. 2009 7 x 10 hardcover 560 pages Item: P1395 ISBN 978-0-07162-338-4 Price: $89. Numerous examples are included throughout and all statistics are described to the exact level of understanding necessary. unfortunately very few of them support the BOK explicitly. a table for control constants expanded to now include virtually all control constants. revised and updated for today’s Six Sigma practitioners! Whether you want to further your Six Sigma training to achieve a Black or Green Belt. 2005 7 x 10 hardcover 368 pages Item: H1236 ISBN 978-0-87389-642-9 Member Price: $62. While a plethora of books claim some relation to Six Sigma. references. From lean and project management to statistics and data analysis. productivity. Black Belts. It can serve as an intense. tables for both cumulative and non-cumulative forms of the most useful distributions (including binomial. Benbow This second edition has been updated and revised to reflect the most recent Six Sigma techniques. Included are practice problems for each chapter with their solutions fully worked out on the accompanying CD-ROM. This book shows you. analyze. Matthew J. Gupta and H. an expanded glossary with more terms relating to lean.00 List Price: $35. 2008 7 x 10 hardcover 480 pages Item: H1290 ISBN 978-0-87389-698-6 Member Price: $88. Nawaz. here the topics are discussed in a way that takes the fear out of Six Sigma and statistics. Munro. and normal). analyze.00 List Price: $102. step by step. Maio. Zrymiak This reference manual helps those interested in passing ASQ’s certification exam for Six Sigma Green Belts. and Daniel J. and sales in today’s business climate. Fred Walker Applied Statistics for the Six Sigma Green Belt is a desk reference for Six Sigma Green Belts or beginners who are not familiar with statistics.00 The Certified Six Sigma Green Belt Handbook Roderick A. While the primary audience for this work is the individual preparing to sit for the Six Sigma Black Belt certification exam. and others who want a handy reference to conduct successful Green Belt projects. Kubiak and Donald W. It follows the certification’s body of knowledge and addresses each topic to the level Green Belts need. or a resource to find further reading. and Managers at All Levels. you need reliable guidance. Figures. high-speed tutorial for the CSSBB exam. applications. those who may need to train future Green Belts. Govindarajan Ramu. Pries This book follows the ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BOK) exactly and is designed to walk the reader through at a medium-level of detail. the DMAIC process is explained in a clear and insightful manner. 2009 6 x 9 softcover 128 pages Item: H1360 ISBN 978-0-87389-752-5 Member Price: $21. or you are totally new to the quality management strategy. Poisson. improve.00 List Price: $146. and to match the ASQ Certified Six Sigma Black Belt Body of Knowledge.00 Six Sigma for the New Millennium A CSSBB Guidebook. Trainers could use it in their Black Belt certification preparation classes.00 List Price: $103. Each of the five sections then concludes with a checklist to ensure that all of the phases’ activities have been completed. and a second glossary of the most common Japanese terms used by quality and Six Sigma professionals. 2009 8½ x 11 softcover 384 pages Item: H1359 ISBN 978-0-87389-749-5 Member Price: $61. and useful appendices only add to this book’s comprehensiveness. and interpretations of the statistical tools used during. and as part of the design. Third Edition Thomas Pyzdek and Paul Keller The authoritative classic. measure. tables. 2009 7 x 10 hardcover 648 pages Item: H1325 ISBN 978-0-87389-732-7 Member Price: $88. This book will serve as an excellent instructional tool developing a strong understanding of basic statistics including how to describe data both graphically and numerically. You learn each phase’s purpose and what activities to perform in each. and control (DMAIC)—in five clearly written and easy-to-understand sections.00 Process Improvement Using Six Sigma A DMAIC Guide Rama Shankar While there are many self-help books out there.00 800-248-1946 25 . Useful appendices include statistical tables. Six Sigma has evolved with the changing global economy.00 The Six Sigma Handbook NEW A Complete Guide for Green Belts.M.00 List Price: $146. a reference for the working Black Belt. and this text is your key to ensuring that your company realizes significant gains in quality. Second Edition Kim H.

2007 6 x 9 softcover 104 pages Item: H1303 ISBN 978-0-87389-711-2 Member Price: $20.” enhance budget and organizational performance. such as: complexity reduction. The author’s goal is to share his extensive knowledge gained in implementing a Lean Six Sigma approach to address challenges experienced in the public sector.00 List Price: $66.00 Lean for Service Organizations and Offices A Holistic Approach for Achieving Operational Excellence and Improvements Lean ISO 9001 Mike Micklewright While many companies are mandated to be ISO 9001 certified.00 List Price: $65. education institutes. One of the biggest problems organizations have with lean implementation is sustaining the improvements they make.00 AND 5S for Service Organizations and Offices A Lean Look at Improvements Debashis Sarkar 5S is a simple and practical approach to quality improvement that. various building blocks of a lean enterprise are described.00 The Executive Guide to Understanding and Implementing Lean Six Sigma The Financial Impact ASQ Quality Management Division This work is part of ASQ’s “The Economics of Quality” book series. figures. exactly what’s needed for a holistic and comprehensive lean transformation. 2011 6 x 9 hardcover Approximately 200 pages Item: H1405 ISBN 978-0-87389-806-0 Member Price: $39. At the same time there are tens of thousands of companies worldwide participating in a lean journey— modeled after the Toyota Production System—to eliminate waste in their processes. can transform the fabric of a company. and increase their impact. can be customized and used in the readers’ own lean journey when they perform kaizens. when implemented effectively.00 LEAN Debashis Sarkar Service organizations and offices worldwide are beginning to realize that only those companies that are efficient and able to meet the changing needs of customers will survive the fierce competition of the marketplace.00 List Price: $55. or organizations interested in introductory information on quality and process improvement. and checklists included as part of this book. and also on the accompanying CD-ROM. After introducing the concepts of lean and kaizen. 2010 6 x 9 hardcover 248 pages Item: H1384 ISBN 978-0-87389-784-6 Member Price: $40. governments are continuously required to do “more with less. 2006 7 x 10 softcover 144 pages Item: H1271 ISBN 978-0-87389-677-1 Member Price: $33. In much the same way.00 List Price: $34. increasing customer satisfaction. Traditionally used in manufacturing companies for little more than housekeeping.org/quality-press . combining scale with flexibility. a collection of non-technologydriven innovation that applies to all markets and organizations. service excellence. hierarchical environments. It provides a fundamental introduction to the concepts of lean enterprise and Six Sigma to executives. operations risk control. and improving employee morale. such as lack of “customer” focus. they are not obtaining the value from it they would like. This book is light on theory and heavy on application.00 List Price: $67. 2008 7 x 10 softcover 248 pages Item: H1316 ISBN 978-0-87389-724-2 Member Price: $44. personnel new to quality.00 Leveraging Continuous Process Improvement to Build Better Governments Lean Six Sigma for the Public Sector NEW SIX SIGMA Brandon Cole Organizations are continuously trying to make themselves better by reducing cost. Author Mike Micklewright believes that implementing lean and ISO 9001 are two complementary forces that when combined can be a powerful force in driving increased profits for any ISO 9001-registered organization.00 List Price: $72. its latent power has yet to be leveraged by service companies. 2006 6 x 9 softcover 192 pages Item: H1284 ISBN 978-0-87389-689-4 Member Price: $40. Lean has the ability to address a wide range of problems faced by service companies. lack of leadership support. and creating an environment of empowered employees. Use this book in leaning out your quality management system processes and provide a spark for your ineffective and sedentary system. Author Debashis Sarkar has pioneered a blueprint for 5S implementation that can take service organizations to greater heights.00 26 www. sales force productivity enhancement. The principles can also be applied to offices. and hospitals. as well as manufacturing companies that wish to realize the full potential of 5S. and high complexity.Lean Kaizen A Simplified Approach to Process Improvements George Alukal and Anthony Manos The intended audience for this book includes quality or operational professionals who want to start their lean journey or enhance their career opportunities.” The forms. cost leadership. a lack of focus on metrics like profit or revenue generation. Those who read this book will have a foundation in what is understood today as “lean.asq.

mentoring responsibilities.95 Rath & Strong’s Six Sigma Team Pocket Guide NEW Mary Federico and Renee Beaty An alarming number of Six Sigma projects fail not because of misuse of Six Sigma’s statistical tools but because of internal politics and poor communication between team members and the rest of the organization. and Praveen Gupta This new handbook goes beyond simply explaining Six Sigma basics to interested managers. 2010 6 x 9 softcover 282 pages Item: P1399 ISBN 978-0-07144-119-3 Price: $16. it’s the ideal reference guide to help Green Belts and Black Belts make the transition from the classroom to the field. LEAN AND The Six Sigma Black Belt Handbook NEW Thomas McCarty. 2010 6 x 9 hardcover 588 pages Item: P1403 ISBN 978-0-07144-329-6 Price: $89. and control charts. It features brief summaries and examples of the 70 most important tools in Lean Six Sigma.00 List Price: $146. and key strategies. Lorraine Daniels. explaining the interpersonal and political skills needed to make each Six Sigma project a success. It gives exam-takers and also those in the field the information they need on the topics critical to Master Black Belts.00 List Price: $146. and is based on the firm’s popular Six Sigma training workshops. mission. training design and delivery. Heijunka. NEW The Lean Certification Handbook George Alukal and Anthony Manos. and John Maxey This toolbook blends lean and Six Sigma tools and concepts. and advanced measurement methods and tools. 2011 7 x 10 hardcover Approximately 450 pages Item: H1403 ISBN 978-0-87389-804-1 Member Price: $88. 2003 3½ x 5½ spiralbound 176 pages Item: P1398 ISBN 978-0-07143-633-5 Price: $12. Mark Price. consistent lean enterprise culture. it provides the tools Six Sigma Black Belts and Master Black Belts need to deal with the most intractable business problems. This pocket guide helps team leaders and members reverse this trend. The authors show how to integrate research and development. marketing. Written by four instructors from the world-renowned Motorola University. and business results. George. finance. and groups them by purpose and usage.95 SIX SIGMA 800-248-1946 27 . this book will be indispensible to anyone interested in implementing and sustaining a lean initiative. Included are working tools of statistical methods. human resources. Packed with detailed examples and stepby-step instructions. It is written in the same style and format that proved so successful with the first Rath & Strong guide. 2012 7 x 10 hardcover Approximately 350 pages Item: H1404 ISBN 978-0-87389-805-8 Member Price: $88. cross-functional competencies. and customer service with corporate vision. aimed at mathematically sophisticated Six Sigma practitioners unwilling to settle for anything less than peak performance in manufacturing and service industries.M. Kubiak Achieve the highest level of Six Sigma knowledge and achievement. The Certified Six Sigma Master Black Belt Handbook NEW T. Written by a team of lean experts with years of experience in the field.95 The Lean Six Sigma Pocket Toolbook NEW Michael L. Master Black Belt. quality. Michael Bremer. providing expert advice on how to determine which tool within a family is best for different purposes. including enterprisewide planning and deployment.00 Available summer 2011. David Rowlands. continuous process improvement. project management. such as pull. with this handbook that is organized and specifically addresses ASQ’s certification of the same name. manufacturing. quantitative and intense.00 Available fall 2011. including cultural enablers. editors This comprehensive handbook covers all the topics included in the body of knowledge of the Lean Certification (SME/AME/Shingo Prize/ASQ Partnership).

00 List Price: $60. and throughput while creating a waste-free enterprise. People.00 NEW Office Kaizen 2 Harnessing Leadership. Munro Most books on Six Sigma are written only for those in manufacturing. Office Kaizen will show you how to improve office. 2009 6 x 9 hardcover 168 pages Item: H1367 ISBN 978-0-87389-768-6 Member Price: $26. Meanwhile.00 List Price: $75.00 SIX SIGMA Also available in iTunes. then this book is for you! 2011 7 x 10 hardcover 384 pages Item: H1395 ISBN 978-0-87389-795-2 Member Price: $45. and Tools for Office Excellence William Lareau An organization that effectively utilizes kaizen (and/ or lean manufacturing and/or Lean Six Sigma) methods over the long term as a normal part of everyday business is one that has dramatically changed its culture from what it was before. office and administrative functions have not kept pace. This scientifically proven methodology improves results dramatically.00 Six Sigma in the Office NEW Improving Office Operations and Administrative Functions Davis R.org/quality-press . this book continues to forego dependence upon good fortune and completes the picture of what’s required for a comprehensive. and Six Sigma into a unique program called TLS.asq. 2002 6 x 9 softcover 184 pages Item: H1168 ISBN 978-0-87389-556-9 Member Price: $24. Bothe Readers will quickly learn that the Six Sigma improvement strategy is not just a collection of statistical techniques. to improve the performance of your office operations and administrative functions.00 Profitability With No Boundaries NEW Optimizing TOC and Lean-Six Sigma Reza (Russ) M. administrative. Eric Reidenbach Six Sigma Marketing challenges the way both the Six Sigma community and the marketing area think about business and the way they currently do business. those working in offices receive little or no information on how to use Six Sigma in their environments. but a step-by-step set of operating instructions detailing how to systematically apply these tools in the correct sequence. The purpose is to provide predictable. reliable manner that adds value without creating more problems. sustainable office kaizen implementation. 2010 8 x 11 hardcover 804 pages Item: P1425 ISBN 978-0-97196-093-0 Price: $129. Six Sigma Marketing (SSM) is a factbased. It does so by providing a detailed and structured approach—one that is entirely data driven—to unleash the power of Six Sigma on the crucial need for revenue growth.00 List Price: $26.00 List Price: $40. and Kindle e-book stores! Also available in iTunes. Now best-selling author Rod Munro has written a convenient book explaining Six Sigma tools. specifically tailored to those in the office. Office Kaizen will help create office and administrative processes and work groups that generate a competitive advantage. 2011 7 x 10 softcover 376 pages Item: H1401 ISBN 978-0-87389-801-0 Member Price: $36. Expanding upon what Office Kaizen presented.Office Kaizen Transforming Office Operations Into a Strategic Competitive Advantage William Lareau Many business functions have been improved through the use of a variety of quality techniques. Pirasteh and Robert E. data-driven disciplined approach to growing market share by providing targeted product/markets with superior value. Nook. but for the most part. Nook.00 List Price: $44.00 LEAN 28 www. and support functions in a consistent. If you want to learn how to systematically improve quality. process reliability. and in response provide a new model that combines theory of constraints (TOC). and Kindle e-book stores! AND Six Sigma Marketing From Cutting Costs to Growing Market Share R. Organizations. 2003 3½ x 5½ spiralbound 176 pages Item: H1169 ISBN 978-0-87389-564-4 Member Price: $16. while reducing costs and increasing performance. and at the proper time.00 Six Sigma for the Office A Pocket Guide Roderick A. and specifically for engineers or those with a high level of technical expertise. lean. Fox Authors Pirasteh and Fox know what causes various improvement approaches to fail. defined structures and methods to replace circumstance and luck in the pursuit of excellence.

it has no equal. increase your company’s profitability. As a quick reference under tight timelines. Lisa’s story is based on actual practice. Each tool is explained in easyto-understand language. Green Belts. 2004 3½ x 5½ spiralbound 200 pages Item: P1407 ISBN 0071434119 Price: $12. revealing how to successfully implement Six Sigma to address your specific business challenges. and design of experiments. It also resulted in Lisa completing the delivery of her entire curriculum in the school year in a way that allowed students to master the material. it will help keep projects—and concepts—on track. and make your company a happier.What Is Six Sigma Process Management? Rowland Hayler and Michael Nichols This book demystifies the Six Sigma methodology. applications of Lean Six Sigma to MRPII. as evidenced by significant growth in student performance scores on the standardized achievement test in her content area. and most of all.95 The Black Belt Memory Jogger™ A Pocket Guide for Six Sigma Success GOAL/QPC No Black Belt should undertake a Six Sigma project without a copy of The Black Belt Memory Jogger™ in his or her pocket. and guidance on root cause analysis using Six Sigma tools.00 LEAN AND SIX SIGMA Rath & Strong’s Six Sigma Advanced Tools Pocket Guide Augustine A. strengthen your market position. It is the perfect place for mentor and student to come together and begin to build new levels of Six Sigma success. and team leaders from every field to implement the most powerful tools in Six Sigma without getting bogged down in statistical theory. Top Six Sigma practitioners Rowland Hayler and Michael Nichols present new. metrics for aligning objectives with strategic goals. permitting the reader to solve real-world problems in any area of business. As a teaching tool for team members.95 The Six Sigma Memory Jogger™ II A Pocket Guide of Tools for Six Sigma Improvement Teams GOAL/QPC This pocket guide opens your team members’ minds to the power of Six Sigma to close the value gap between you and your competitors. and models illustrating how lead time and demand impact customer service and inventory investment levels.00 List Price: $32.95 800-248-1946 29 . 2011 6 x 9 softcover 136 pages Item: H1400 ISBN 978-0-87389-799-0 Member Price: $20. a concise overview of supply chain concepts. small and easy to carry. analysis of variance. thoughtprovoking insights and perspectives on process management. employees. 2005 6 x 9 softcover 98 pages Item: P1216 ISBN 0071453415 Price: $14. Martin This book contains specific information for developing inventory models. step-by-step description of its key concepts and helping you determine which improvement efforts will most positively impact your customers. expert help with Lean Six Sigma supply chains and third-party logistics. 2002 3½ x 5½ spiralbound 272 pages Item: P992 ISBN 1576810437 Price: $19. Rath & Strong’s Six Sigma Advanced Tools Pocket Guide is designed to help Six Sigma Black Belts.95 Optimizing Student Learning NEW A Lean Systems Approach to Improving K-12 Education Betty Ziskovsky and Joe Ziskovsky This book is a fictionalized account of one teacher’s effort in applying process improvement principles to her teaching practices. Stagliano A companion to the best-selling Rath & Strong Pocket Guide to Six Sigma. This vital resource features a complete program for Lean Six Sigma improvement and control. This pocket-sized field guide provides practical advice on the use of advanced tools. providing a concise. and resulted in an innovative application of the lean waste-elimination approach to classroom teaching and learning. multiple regression. the latest Lean Six Sigma methods to identify and manage supply chains. comprehensive yet concise. and shareholders. more successful place to work! 2002 3½ x 5½ spiralbound 272 pages Item: P991 ISBN 1576810445 Price: $19. such as sampling. written from a training perspective so every topic and every page goes quickly to the critical point of interest. 2009 6 x 9 hardcover 411 pages Item: P1384 ISBN 978-0-07147-942-4 Price: $34.95 Lean Six Sigma for Supply Chain Management James W.

Some of the unique features include: • Knowledge Center Search—A powerful new search for tens of thousands of journal articles. Visit www. and easily navigate an array of quality tools and resources.org/membership and help raise the voice of quality. standards. To submit a book proposal today. Share Your Knowledge! Quality Press is always looking for new authors interested in sharing their insights and knowledge. visit www. The Global Voice of Quality TM .asq. explore quality hot topics. and “Ask the Standards Team.Get the Latest Quality Knowledge Right When You Need It ASQ members are building the future of quality.org/quality-press. a “Standards 101” section. Show your commitment to quality and give yourself a strong competitive advantage. Quality Press is the industry leader in quality-related books.asq. books. Join today at www. ASQ’s new Knowledge Center provides Web visitors a unique and user-friendly way to learn about quality. from short journal and Web articles to crafting book proposals and conference presentations. Join today at www. and e-learning opportunities.org/knowledge-center to explore the ASQ Knowledge Center yourself.asq. with vast resources available for all types of professionals.asq.org/membership and help raise the voice of quality.” • Submissions—Information for anyone interested in writing for ASQ. Show your commitment to quality and give yourself a strong competitive advantage. As the publishing division of ASQ. The Global Voice of Quality TM ASQ Quality Press Is Looking for Your Book Manuscripts ASQ members are building the future of quality. including content meant for newcomers to the world of standards. • Standards Central—Get the latest news and how-to information on standards.

Russell This second edition is fully updated and expanded! The entire audit process is discussed. and it is appropriate for those who have no prior knowledge of audit principles or techniques. Nook. Each element containing requirements is discussed and key concepts are highlighted at the beginning of each section. 2009 3½ x 5½ spiralbound 72 pages Item: H1344 ISBN 978-0-87389-748-8 Member Price: $16. quick and handy reference to the process improvement topics that are so important in healthcare. Munro This book is a complete.00 The Process Auditing and Techniques Guide Second Edition J.The Internal Auditing Pocket Guide Preparing. The lean methods contained herein are adapted to the service environment and have been applied to private and public sector organizations around the globe with measurable success. is helpful in applying the principles outlined in this useful pocket guide.00 The Lean Enterprise Memory Jogger for Service NEW Richard L. and compose an audit report assessing compliance. and Follow-up. Each discussion has purposefully been kept short and simple to allow for basic understanding and some tips of how or when to use the tool. and ISO 9004 assessment criteria checklist.00 Also available in iTunes. Third Edition J. Russell and Dennis Arter This updated pocket guide translates ISO 9001:2008 into easy-to-understand words. Industry has learned that traditional lean manufacturing approaches can have disastrous results when applied to the service environment. A glossary of terms and appendices. 2010 3½ x 5½ spiralbound 152 pages Item: H1346 ISBN 978-0-87389-782-2 Member Price: $15. Learn how to apply PDCA and ACDP techniques. Second Edition J. The tool matrix guide included is arranged alphabetically for ease of finding tools as needed. 2009 3½ x 5½ spiralbound 252 pages Item: H1361 ISBN 978-0-87389-760-0 Member Price: $16. and Kindle e-book stores! ISO Lesson Guide 2008 Pocket Guide to ISO 9001-2008.P.P. continual improvement perception survey. second. Use this guide to develop an assessment tool for your programs that will ensure there is quantifiable and sustainable improvement and identifiable opportunities. easy-toread.00 Continual Improvement Assessment Guide Promoting and Sustaining Business Results J. This easy-to-use pocket guide summarizes the steps necessary to complete an internal audit. It holds the key to helping you achieve superior service levels.95 Lean Six Sigma for the Healthcare Practice A Pocket Guide Roderick A.00 POCKET GUIDES Also available in iTunes. Performing. MacInnes This brand new version of the original Lean Enterprise Memory Jogger applies lean concepts to both services and transactional organizations. Russell This book focuses on the methods and techniques of conducting internal and external process audits. Russell This is the first pocket guide of its kind to bring together auditing techniques and guidelines as a structured systematic program for monitoring and promoting continual improvement. including tools such as the continual improvement map for ISO 9001.00 List Price: $25.00 List Price: $25. Ideal for handing out to existing and new employees. ISO 19011 thinking.P. The condensed format of this book makes it a good tool to use when training others how to perform an internal audit. from the audit assignment to analyzing results and following up on the action items. It was designed as a quick reference for anyone to carry around conveniently. Nook. This guide is ideal for individuals who have a general understanding of auditing techniques and is written for auditors who conduct first.P. The remainder of the pocket guide gives a brief description of the various tools and methodologies used in Lean Six Sigma. and Kindle e-book stores! 800-248-1946 31 . 2010 3½ x 5½ spiralbound 250 pages Item: P1385 ISBN 978-1-57681-110-8 Price: $17. and the approach to new standards. determine process effectiveness. risk. and process optimization. efficiently and effectively. 2004 3½ x 5½ spiralbound 210 pages Item: H1218 ISBN 978-0-87389-614-6 Member Price: $15. 2007 3½ x 5½ spiralbound 224 pages Item: H1300 ISBN 978-0-87389-710-5 Member Price: $16. New and updated sections reflect new techniques. this pocket guide can also be used as supplemental study material for ISO 9001 training courses.00 List Price: $26. The first seven sections of the book cover Lean Six Sigma basics. while retaining desirable customers and attracting new ones. This pocket guide is based on a proven approach to address the unique nature of service demand and supply.00 List Price: $26. and third party audits to any standard or work instruction. Reporting. controls. prepare process flow and tree diagrams.00 List Price: $26.

00 List Price: $25. Heijunka. 2002 3½ x 5½ spiralbound 130 pages Item: H1127 ISBN 978-0-87389-519-4 Member Price: $15.00 List Price: $26. it has no equal. and groups them by purpose and usage. At the heart of this book is the six-step Six Sigma methodology. 2010 6 x 9 softcover 282 pages Item: P1399 ISBN 978-0-07144-119-3 Price: $16. increase your company’s profitability. This pocket guide helps team leaders and members reverse this trend. As a quick reference under tight timelines. It is the perfect place for mentor and student to come together and begin to build new levels of Six Sigma success. Packed with detailed examples and step-by-step instructions. specifically tailored to those in the office. such as pull.00 Rath & Strong’s Six Sigma Team Pocket Guide NEW Mary Federico and Renee Beaty An alarming number of Six Sigma projects fail not because of misuse of Six Sigma’s statistical tools but because of internal politics and poor communication between team members and the rest of the organization. written from a training perspective so every topic and every page goes quickly to the critical point of interest. and is based on the firm’s popular Six Sigma training workshops. George. which serves as a road map for change. and most of all. providing expert advice on how to determine which tool within a family is best for different purposes.95 The Black Belt Memory Jogger™ A Pocket Guide for Six Sigma Success GOAL/QPC No Black Belt should undertake a Six Sigma project without a copy of The Black Belt Memory Jogger™ in his or her pocket. those working in offices receive little or no information on how to use Six Sigma in their environments.00 Six Sigma Project Management A Pocket Guide Jeffrey N. Mark Price. comprehensive yet concise. which makes the information easy to follow and the book simple to use. and make your company a happier. and specifically for engineers or those with a high level of technical expertise. As a teaching tool for team members.Six Sigma for the Office A Pocket Guide Roderick A. David Rowlands. and John Maxey This toolbook blends lean and Six Sigma tools and concepts. it’s the ideal reference guide to help Green Belts and Black Belts make the transition from the classroom to the field. 2003 3½ x 5½ spiralbound 176 pages Item: P1398 ISBN 978-0-07143-633-5 Price: $12.95 32 www. more successful place to work! 2002 3½ x 5½ spiralbound 272 pages Item: P991 ISBN 1576810445 Price: $19. and control charts.95 The Six Sigma Memory Jogger™ II A Pocket Guide of Tools for Six Sigma Improvement Teams GOAL/QPC This pocket guide opens your team members’ minds to the power of Six Sigma to close the value gap between you and your competitors. Meanwhile.org/quality-press . Lowenthal Six Sigma Project Management explains how to best manage projects using the Six Sigma initiative. it will help keep projects— and concepts—on track. A short and concise guide. It features brief summaries and examples of the 70 most important tools in Lean Six Sigma. 2002 3½ x 5½ spiralbound 272 pages Item: P992 ISBN 1576810437 Price: $19. 2003 3½ x 5½ spiralbound 176 pages Item: H1169 ISBN 978-0-87389-564-4 Member Price: $16. a sequential model that can be followed when deploying a sigma initiative within any company. strengthen your market position.asq.95 POCKET GUIDES The Lean Six Sigma Pocket Toolbook NEW Michael L. It is written in the same style and format that proved so successful with the first Rath & Strong guide. Now best-selling author Rod Munro has written a convenient book explaining Six Sigma tools. Munro Most books on Six Sigma are written only for those in manufacturing. explaining the interpersonal and political skills needed to make each Six Sigma project a success. small and easy to carry. it is straightforward and contains many graphics and flowcharts.

or how to win it. Rather. deciding on action plans. Second Edition The GD&T Hierarchy Pocket Guide Don Day Here is the GD&T Pocket Guide you have been waiting to use! By using solid models of real parts. or winning. 2006 4 x 6½ spiralbound 106 pages Item: P1303 ISBN 978-0-97927-810-5 Price: $14. and extensive use of color. as well as an in-depth case study from an online retailer.36 standards. the second edition features a facilitation cue card that provides a summary of core skills. it is about how to interpret and use the criteria to improve your organization. a section of facilitating in the classroom that includes strategies for using facilitation strategies at the start. eliminate nonvalue-added activities. The Memory Jogger II NEW A Pocket Guide of Tools for Continuous Improvement and Effective Planning.00 List Price: $25.00 Pocket Guide to Performance Management Mark Graham Brown The first half of this book is designed as a mini-dictionary or glossary of common terms used in planning. 2007 3½ x 5½ spiralbound 170 pages Item: P1335 ISBN 978-1-89041-605-8 Price: $14. plus 50 pages of new charts and detailed diagram samples. and managing performance. Second Edition Michael Brassard and Diane Ritter This pocket guide is newly updated to include many more examples by companies practicing the tools today. a new tool. diagnosing problems. and tips about using facilitation techniques to improve teleconferencing. and align business performance projects more closely with core objectives for maximum shareholder value. middle. and how to use them. the award.95 800-248-1946 33 . and end of learning activities.95 The Pocket Guide to the Baldrige Award Criteria 15th Edition Mark Graham Brown Updated yearly to match changing requirements. In addition to all of the proven tips. 2009 3½ x 5½ softcover 64 pages Item: P1366 ISBN 978-1-43981-423-9 Price: $7. tools. Everything is in accordance with the ASME Y14.41 and ASME Y14.95 Guide to Facilitation. this guide helps you understand the Malcolm Baldrige National Quality Award Criteria. This reference tool also includes selected topics from the ASME Y14. you can obtain more information from the sources listed at the end of the book. 3-D illustrations of datum and geometric tolerance zones.5M-1994 standard. This second edition uses GOAL/QPC’s detailed graphics and easy-to-understand text and icons to describe what the tools are. 2010 3½ x 5½ spiralbound 72 pages Item: H1380 ISBN 978-0-87389-781-5 Member Price: $15. 2010 3½ x 5½ spiralbound 214 pages Item: P1396 ISBN 978-1-57681-113-9 Price: $16. it was possible to create a practical guide that clearly explains GD&T.95 Ingrid Bens This second edition retains all of the essential features that made the first edition so popular. If the material in this quick reference guide sparks your interest in the Baldrige criteria or the Malcolm Baldrige National Quality Award. shorten cycle times. 2002 3½ x 5½ spiralbound 176 pages Item: P1071 ISBN 1576810453 Price: $14. improve customer satisfaction. and a case study. The Lean Enterprise Memory Jogger™ provides practical tools and methods to reduce waste across the board. In addition. and checklists. the improved overall flow and layout make this version more user friendly than the first. This succinct and handy guide will be a constant companion as you engage in performance management in your organization.00 POCKET GUIDES The Lean Enterprise Memory Facilitation at a Glance! Your Pocket Jogger Create Value and Eliminate Waste Throughout Your Company GOAL/QP5C Competitiveness in the new economy demands streamlined operations and a total organizational effort to more quickly improve bottomline performance from the shop floor to the boardroom. It contains all the tools found in the first edition of the Memory Jogger II. and evaluating links between measures and strategies. It is not about the award. The second half includes tips and techniques for reviewing performance. Most organizations that use the Baldrige criteria have no interest in applying for. measuring. why they’re used.

org/certification. and BPM. 2007 3½ x 5½ spiralbound 165 pages Item: P1334 ISBN 978-1-57681-101-6 Price: $14. and books to make sure you are ready for the exam. To make them work for you. Invest in your career and the future of your company with ASQ certification. ASQ provides 17 different certifications to help you be more competitive in your field and increase your potential for a higher salary. ERP.org/certification for bodies of knowledge. Show your commitment to quality and give yourself a strong competitive advantage.asq. Visit www. call 800-248-1946 or visit www. You’ll get it all back and so much more! 2008 3½ x 5½ spiralbound 192 pages Item: P1354 ISBN 978-1-57681-106-1 Price: $14. BPR. with real-life examples that relate specifically to public health. you have to make the commitment to stop the vicious cycle you’re caught up in: the cycle of not having enough time because you’re always wasting it. Throughout this book. 2008 3½ x 5½ spiralbound 258 pages Item: P1362 ISBN 978-1-57681-108-5 Price: $19. sample exams. The book uses graphics and easyto-understand text to show how and when to use 22 different tools to answer your organization’s most pressing questions.asq. You have to make the time and take the time to do this.org/ membership and help raise the voice of quality.95 The Process Management Memory Jogger Building CrossFunctional Excellence GOAL/QPC This book will help your organization implement and sustain proven performance improvement methodologies like TQM. it is a philosophy that incorporates and integrates proven techniques to deliver sustainable business improvements. For more information on ASQ certifications. Some changes will involve simple adjustments.95 The Time Management Memory Jogger Peggy Duncan Time management involves working on the right things (effectiveness) and doing them the best way (efficiency). Business process management isn’t a program or technology investment. ASQ also provides the tools and resources you need to prepare for your certification exam. The Global Voice of Quality TM . while others will require more work upfront to lighten the load later on. Join today at www. you will examine ways to improve how to get things done. and start solving problems today. The solutions in this book have been tried and tested in the real world with busy people just like you.The Public Health Memory Jogger II A Pocket Guide of Tools for Continuous Improvement and Effective Planning GOAL/QPC and The Public Health Foundation Bring the power of continuous quality improvement to your public health organization! The Public Health Memory Jogger II contains all of the quality control and management and planning tools from The Memory Jogger II.asq.95 POCKET GUIDES Be a Part of a More Distinguished Group of Professionals: Proven Business Leaders ASQ members are building the future of quality. lean. Six Sigma. Expand your team’s knowledge with clear and concise instructions that help improve their performance.

author Bob E. evaluate. and technical services. In traditional customer loyalty research studies.00 Superior Customer Satisfaction and Loyalty Engaging Customers to Drive Performance Sheldon D. and discusses how those activities are interrelated in their effect on customer loyalty. and then doing a statistical analysis to determine the best approach to improving the low-rated attribute(s) and implementing change that has a higher probability of improving customer loyalty. Challenging the widely touted Net Promoter Score (NPS) claims. marketing practitioners have been focused on customer loyalty. Hayes The third edition of this best-seller updates its detailed information about how to construct. analyze. semi-professionals. This book gives insights into the process that companies can use to create that satisfaction in their customers and promote loyal behavior in customers’ buying patterns. 2007 6 x 9 softcover 128 pages Item: H1292 ISBN 978-0-87389-702-0 Member Price: $21. Readers will gain a sound grasp of the scientific methodology used to construct and use questionnaires utilizing the author’s systematic approach. to grow their business. 2011 7 x 10 softcover 464 pages Item: H1402 ISBN 978-0-87389-800-3 Member Price: $49. and Stakeholder Behavior Michael W. Use. that is.00 Beyond the Ultimate Question A Systematic Approach to Improve Customer Loyalty Bob E. combined with brand perception. This book will offer a comprehensive overview and actionable insight into the b2b and b2c consumer decision-making impact of social word-ofmouth and brand impression. The Customer Advocate and the Customer Saboteur NEW Linking Social Word-ofMouth. measuring their satisfaction with an unbiased survey instrument. analyzing that data.00 List Price: $44. and American Express Business Travel to gather insights and case studies to illustrate how to build a world class CFP. 2010 6 x 9 hardcover 432 pages Item: H1371 ISBN 978-0-87389-772-3 Member Price: $41. and use questionnaires. semi-professional services. This book is a direct result of the author’s scientific research and professional experience in the field. Lowenstein For many years. the emotions of customers. and how to identify and minimize drivers of customer alienation and sabotage. Hayes Business growth depends on more than asking a single question.00 List Price: $50.00 List Price: $65. and act on your data to increase loyalty! This book presents a comprehensive picture of the company activities that influence customer loyalty. Measuring Customer Satisfaction and Loyalty Survey Design. and the shopping environment.00 List Price: $81. understandable terms. Goldstein This book demonstrates in a simple and straightforward way the process of discovering the attributes that are important to your customers. Complex services fall into three categories: professional services. services sought because of a lack of knowledge or skills.00 QUALITY MANAGEMENT Managing the Customer Experience A MeasurementBased Approach Morris Wilburn Learn how to collect. including: why word-of-mouth.00 800-248-1946 35 .00 Complex Service Delivery Processes NEW Strategy to Operations.00 Available summer 2011. 2010 6 x 9 hardcover 136 pages Item: H1374 ISBN 978-0-87389-775-4 Member Price: $26. and study both the qualitative and quantitative aspects of questionnaire design and evaluation. 2008 6 x 9 hardcover 312 pages Item: H1339 ISBN 978-0-87389-743-3 Member Price: $39. who are involved or are interested in taking part in managing their businesses will find this book an invaluable tool in achieving success. from law to medicine. Second Edition Jean Harvey This book focuses on complex services.00 List Price: $68. But creating a loyal customer may not be enough. is so powerful. and adds an entirely new chapter on customer loyalty. how those emotions are influenced by direct contact with service employees. some of the factors influencing loyalty are often overlooked such as brand image. 2011 6 x 9 hardcover Approximately 200 pages Item: H1410 ISBN 978-0-87389-811-9 Member Price: $30. why customer advocacy is the ultimate goal for optimized business outcomes. companies need to look beyond this simple question to efforts on improving the entire customer feedback program. Hayes provides compelling evidence that. and technical workers laboring in all spheres of human endeavor.00 List Price: $35. Harris Stratex Networks. He worked with employees from Microsoft. and Statistical Analysis Methods. This book gives in-depth attention to each and also thoroughly describes how the data collected by customer loyalty research can be used to manage customer loyalty. such as hospitals and banks. that provide services requiring a mixture of professional and other services to produce the results that customers or clients want. Akamai. Oracle. from accounting to engineering. These and many more important scientific principles are presented in simple. Brand Impression. Third Edition Bob E. Professionals. This book is also concerned with the many organizations. They will be able to pinpoint and focus on the most relevant topics.

The authors’ straightforward discussions of data collection. Lloyd Written by respected healthcare quality professionals. 2010 8½ x 11 spiralbound 256 pages Item: H1379 ISBN 978-0-87389-780-8 Member Price: $36. They are the invisible hands that turn vision into action. The Change Agent’s Guide to Radical Improvement is a comprehensive how-to book. problem solving. Nook. creativity. skills. is an anthology of chapters written by subject matter experts in public health who are successfully meeting client needs. it provides many tools to apply sequentially and logically to gain acceptance of the change throughout the organization. 2002 8½ x 11 softcover 312 pages Item: H1140 ISBN 978-0-87389-534-7 Member Price: $44. counties.asq. and Marti Beltz The healthcare market is ripe for a workbook to facilitate the process of root cause analysis (RCA). and your shareholders excited about the return on their investment. we can. your employees passionate about their jobs. Tom Fagerhaug. the book provides tools to measure your organization’s readiness to change.org/quality-press . enthusiasm. Second. anticipation. 2009 7 x 10 hardcover 480 pages Item: H1362 ISBN 978-0-87389-758-7 Member Price: $49. a growing number of third-party stakeholders are holding access to accreditation and reimbursement pending demonstration of a full response to events outside of expected practice. voice of the customer. helps explain some of the details of the journey. reengineering.00 List Price: $60.00 List Price: $83.00 Root Cause Analysis and Improvement in the Healthcare Sector A Step-by-Step Guide Bjørn Andersen. uncertainty. improve our nation’s health. 2011 6 x 9 hardcover 224 pages Item: H1399 ISBN 978-0-87389-798-3 Member Price: $36. First.00 The Public Health Quality Improvement Handbook Ron Bialek. team building. The concepts included throughout the book will help you in two ways. Carey and Robert C. Duffy This book. and dedication of our public health work force to make a lasting difference.00 A Journey to Quality Leadership NEW Quality3 Lee Mundy Quality is a journey. working together to maximize outcomes.The Change Agent’s Guide to Radical Improvement Ken Miller Change agents are individuals who have the knowledge.00 QUALITY MANAGEMENT Also available in iTunes. and tools to help organizations create radical improvement. and states. Presently. hard work. While other industries employ the RCA tools liberally and train facilitators thoroughly.00 List Price: $72. and Grace L. 2004 6 x 9 softcover 104 pages Item: H1202 ISBN 978-0-87389-611-5 Member Price: $18. John W. This book provides a guide to the creation of a comprehensive plan that combines the many tools and strategies that will allow any company to take a quality leadership position. fear. innovation. yet still broad in its definition of the industry. acceptance. Quality3. Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (including control charts) in healthcare settings.00 List Price: $60. A series of many events that when added together culminate in a culture that has the ability to attain and sustain levels of performance that make your customers enthusiastic about your product. and will. The last portion of the title. healthcare has lagged in establishing and resourcing a quality culture. Its unique methods integrate the best practices in organizational development.00 Making Change Work Practical Tools for Overcoming Human Resistance to Change Brien Palmer Making Change Work addresses buy-in. There has never been a better time or a more needed one for us to harness the energy. and project management. and process improvement set the context for incorporating the voice of the customer as a key element driving the improvement process and its outcomes. They achieve results through their keen ability to facilitate groups of people using well-defined processes to develop.00 List Price: $30. including structure (5C’s). and all the other messy human considerations that cause change to fail in the real world. and expanding their collaboration with community partners to encourage better health within neighborhoods. and leadership. By effectively using quality improvement tools and techniques. and Kindle e-book stores! Measuring Quality Improvement in Healthcare A Guide to Statistical Process Control Applications Raymond G. variation. Moran. 2001 6 x 9 softcover 194 pages Item: H1091 ISBN 0-527-76293-3 Member Price: $30. packed with all of the information and tools necessary to make any improvement project a rousing success. This book responds to the demand for an RCA workbook written specifically for healthcare. a collaboration between ASQ and the Public Health Foundation.00 List Price: $50. motivation. organize. and sell new ideas. strategy (focus and APAT).00 36 www.

95 The Executive Guide to Understanding and Implementing Employee Engagement Programs Expand Production Capacity. 2009 6 x 9 softcover 112 pages Item: H1366 ISBN 978-0-87389-767-9 Member Price: $18. and in many other ways. organizations are looking for new ways to remain competitive and profitable. 2010 6 x 9 hardcover 264 pages Item: H1370 ISBN 978-0-87389-771-6 Member Price: $34. The concepts described in this book are scientifically based and have withstood nearly 40 years of scrutiny and scientific inquiry. This revised edition features new interviews— everyone from the vice president of global citizenship at Cirque du Soleil to a Best Buy clerk—and new neuroscience findings that support Axelrod’s model. Axelrod Building engagement is crucial for every organization. jumping from one management philosophy to the next looking for the ultimate solution. even the best.00 List Price: $65. Firms often hope the answer is to produce the latest high technology devices—only to find that they fail to light up the marketplace. in dealing with boards of directors. A vice president added $10 million to his bottom line in one year. in negotiating. services. Other leaders have used these concepts successfully in improving team cohesiveness and productivity.95 800-248-1946 37 . practical strategy for getting everyone—not just select committees or working groups—enthusiastically committed to organizational transformation.From Quality to Business Excellence A Systems Approach to Management Charles G. software. or brands. as well as from selfanalysis. as well as the integral and all-important role of leadership in achieving 100-percent participation. technologies.00 Communication The Key to Effective Leadership Judith Ann Pauley and Joseph F. having been proven effective everywhere they’ve been used. the authors demonstrate that customers will richly pay for products that authentically provide emotional fulfillment. ISO 9000. Ideas are presented to show that success is possible and that positive results are within reach through the theory and tools presented. and Save Jobs Pat Townsend and Joan Gebhardt This book describes and discusses the whys and hows of 100-percent employee involvement in improving everything an organization does. 2007 6 x 9 softcover 88 pages Item: H1311 ISBN 978-0-87389-718-1 Member Price: $20. 2011 6 x 9 hardcover 169 pages Item: P1421 ISBN 978-1605096988 Price: $27. can learn from their competitors and counterparts. leaving the customer disappointed and disillusioned.00 List Price: $34. After debunking six common change management myths. in fundraising. a deeper emotional engagement between the customer and product is required. systems. in education to raise the academic achievement of their students.00 List Price: $56. one CEO grew his company from $85 million to $100 million.00 QUALITY MANAGEMENT NEW Terms of Engagement New Ways of Leading and Changing Organizations Richard H. These productivity analyses and comparisons all show that virtually every organization. Increase Revenue. Pauley Using the concepts explained in this book. 2003 6 x 9 softcover 264 pages Item: H1178 ISBN 978-0-87389-578-1 Member Price: $39. Cobb As the face of business continues to change. Six Sigma…which is the best program for your company? This book demonstrates how these and other management philosophies complement each other and form the basis for a new systems approach to management. 2011 6 x 9 softcover 228 pages Item: P1422 ISBN 978-1605094472 Price: $29. firms rely on ads that overstate or mislead. and work design. A CEO who is a turnaround specialist successfully led two restaurant chains from near bankruptcy to sustained profitability.00 List Price: $30. Richard Axelrod offers a better way. Many businesses have succumbed to the “program du jour” management trap. regardless of whether the products are physical products. Baldrige.000 companies in more than 100 different industries. They are also universal. It also shows how you can foster engagement through everyday conversations.00 NEW Built to Love Creating Products That Captivate Customers Peter Boatwright and Jonathan Cagan Built to Love reveals how companies can create captivating products that energize the marketplace and set the standard for what customers want and expect. about how to achieve more and better through improved organization and utilization of their resources. Instead.00 Succeed With Productivity and Quality How to Do Better With Less Imre Bernolak This book is the culmination of inter-firm comparisons done by the author of more than 4. Or. Using a combination of industry-based research and laboratory experiments. he offers a proven. staff meetings. But the traditional top-down coercive change management paradigm—in which leaders “light a fire” under employees— actually discourages engagement.

gaining concrete. categorizing. environmental.95 Root Cause Analysis Handbook NEW A Guide to Efficient and Effective Incident Investigation. The book outlines ABS Consulting’s SOURCE™ (Seeking Out the UndeRlying Causes of Events) root cause analysis (RCA) system. Lorenzo.org/quality-press . 2011 6 x 9 softcover 136 pages Item: H1400 ISBN 978-0-87389-799-0 Member Price: $20. and ranked before implementation. Hanson. team-based problem solving. Walter E. financially evaluated. and the costs involved with the defense industry. enabling businesses to generate specific. and resulted in an innovative application of the lean waste-elimination approach to classroom teaching and learning. activity base costing. service. cost systems in small businesses.00 Principles of Quality Costs Principles.00 List Price: $34. customer satisfaction. Donald K. Project teams are shown how to discover and financially evaluate and rank a vast number of continuous improvement projects. and ultimately eliminating the root causes of incidents with safety.00 Designing and Teaching Learning Goals and Objectives Robert J. 2008 6 x 9 hardcover 304 pages Item: H1338 ISBN 978-0-87389-742-6 Member Price: $29.00 Proving Continuous Improvement With Profit Ability Russ Jones This book demonstrates to manufacturing. and Use. editor The third edition of Principles of Quality Costs includes information on the quality cost systems involved with the education. it can help anyone in an organization interested in how this measurement methodology links to business costs. Rooney The Root Cause Analysis Handbook presents a proven system for investigating.00 List Price: $48. Wood This book provides a fundamental introduction to cost of quality concepts (often simply referred to as quality costs) for executives or those individuals new to quality concepts. This first book in the Classroom Strategies That Work library includes a summary of key research behind these classroom practices and shows how to implement them using step-by-step hands-on strategies. and production-process impacts. It also resulted in Lisa completing the delivery of her entire curriculum in the school year in a way that allowed students to master the material. detailed recommendations for classroom practice. supplier quality costs. and building an in-depth understanding of how to design and teach classroom goals. This book offers examples focusing on both profit and nonprofit sectors and includes a new case on software quality costs. and service businesses that there are only seven critical business elements from which continuous improvement projects can be discovered.The Executive Guide to Understanding and Implementing Quality Cost Programs Reduce Operating Expenses and Increase Revenue Douglas C. In addition. Understanding and applying the processes outlined in this book increases your business’s ability to recover from and prevent incidents with financial and health/safety implications. quality. banking. as evidenced by significant growth in student performance scores on the standardized achievement test in her content area. and James R.00 List Price: $83. and software development industries. manufacturing. Case studies have been selected and included to demonstrate how the general approach can accommodate and enhance different organizations. The information is uniquely organized so it can serve as a frequent reminder for both the experienced and inexperienced of the few principles and financially-based formulas that must be built into company culture if both customers and stockholders are to be satisfied. Short quizzes help readers assess their understanding of the instructional best practices explained in each section. 2008 9 x 11 softcover 300 pages Item: P1423 ISBN 978-1931332514 Price: $129. the Taguchi Quality Loss Function (QLF). seeing the effect of well-designed and well-taught goals and objectives on student achievement. 2009 8½ x 11 softcover 133 pages Item: P1382 ISBN 978-0-98225-920-7 Price: $24. You’ll also find material on ISO 9000 and QS-9000. distributor. Vanden Heuvel. Benefits include reviewing research and theories on goal setting. Marzano Design and teach effective learning goals and objectives by following strategies based on the strongest research and theories available. Lisa’s story is based on actual practice. Both manufacturing and non-manufacturing firms that are just getting started or contemplating a quality cost measurement program will find this book especially valuable.00 QUALITY MANAGEMENT Optimizing Student Learning NEW A Lean Systems Approach to Improving K-12 Education Betty Ziskovsky and Joe Ziskovsky This book is a fictionalized account of one teacher’s effort in applying process improvement principles to her teaching practices. Randal L. concrete recommendations for preventing incident recurrences.asq. health.00 38 www. Third Edition ABS Consulting— Lee N. Third Edition Jack Campanella. 2008 6 x 9 softcover 128 pages Item: H1309 ISBN 978-0-87389-716-7 Member Price: $20.00 List Price: $32. and educating and presenting cost ideas to management. reliability. 1999 6 x 9 hardcover 219 pages Item: H1013 ISBN 978-0-87389-443-2 Member Price: $50. Montgomery. Implementation.

ASQ members are building the future of quality. Show your commitment to quality and give yourself a strong competitive advantage.org/membership and help raise the voice of quality. • ASQ’s Quality for Life™ initiative showcases how members are making a difference in the world—at work. and through volunteer efforts. www. in their personal lives. what you really need is a great resource to support your efforts.asq. Here are just a few of the ways we help improve our world: • ASQ’s Public Policy Advisory Council provides reliable expertise on quality improvement to legislators. always. it is the cause of good things in the world. • ASQ takes leadership in social responsibility by advocating for quality management systems in business. we believe that quality is a driving force—a cause that inspires a passion to improve our world. Always At ASQ. We believe quality is improving everything. No matter what you want to improve. and agency leaders in Washington. and to business leaders worldwide. policy makers. Visit our home page to see ASQ’s Quality for Life™ stories that feature others just like you who are working to improve everything. always.asq. and government. Quality is not a job title. DC.org The Global Voice of Quality TM . ASQ is that great resource.ASQ – Quality Resources to Improve Everything. culture. Our ranks include all people who use quality tools and skills to improve our communities and our lives. Join today at www.

fishbone diagram and Pareto chart). Tague This classic is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement. The first half presents the overall business process improvement model. and Kindle e-book stores! NEW Team Performance Building Engaged The Logical Thinking Process A Systems Approach to Complex Problem Solving H. Dettmer has streamlined the process of constructing the logic trees while simultaneously ensuring that the results are more logically sound and closer representations of reality than ever before. Nook. straightforward flowchart. and the public sector.Mapping Work Processes Second Edition Bjørn Andersen. This second editions includes a supplement to the basic. analyzing processes. and the public sector.. Second Edition Bjørn Andersen and Tom Fagerhaug This updated and expanded edition discusses many different tools for root cause analysis and presents them in an easy-to-follow structure: a general description of the tool. 2005 7 x 10 softcover 584 pages Item: H1224 ISBN 978-0-87389-639-9 Member Price: $44. and Lars E.00 QUALITY MANAGEMENT Also available in iTunes. determining root causes. Tools are included for generating and organizing ideas. the procedure when using it. William Dettmer A major rewrite of Dettmer’s classic Goldratt’s Theory of Constraints. including service.00 40 www. 2011 6 x 9 hardcover 240 pages Item: P1419 ISBN 978-0071742269 Price: $28. step-by-step workbook of instructions on how to create flowcharts and document work processes. including service. 2008 7 x 10 hardcover 448 pages Item: H1315 ISBN 978-0-87389-723-5 Member Price: $58. Breaking new ground in the world of organizational improvement. Onsøyen This is a handson. manufacturing.00 Align Your Processes and People to Achieve Game-Changing Business Results Dodd Starbird and Roland Cavanagh Process improvement approaches like Six Sigma and lean enterprise have worked wonders for countless organizations. more logically sound way to integrate current reality trees with evaporating clouds. evaluating ideas. 2008 7 x 10 softcover 312 pages Item: H1312 ISBN 978-0-87389-719-8 Member Price: $44. Two extensive new case studies illustrate the use of the full methodology.00 Business Process Improvement Toolbox Second Edition Bjørn Andersen This book is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system.00 The Quality Toolbox Second Edition Nancy R.00 List Price: $51. Tom Fagerhaug. His new version of the thinking process “retires” the transition tree in favor of the marriage of a more detailed prerequisite tree and critical chain project management. This book is suitable for employees and managers at any organizational level in any type of industry. these approaches are only one important part of the formula. 2008 8½ x 11 softcover 112 pages Item: H1170 ISBN 978-0-87389-687-0 Member Price: $32. 2006 8½ x 11 softcover 240 pages Item: H1287 ISBN 978-0-87389-692-4 Member Price: $37. The reader will find the widely used seven basic quality control tools (i.00 Root Cause Analysis Simplified Tools and Techniques. a checklist to help you ensure it is applied properly. Bjørnar Henriksen. its purpose and typical applications.00 List Price: $97.org/quality-press . An example case study is carried throughout the entire book to illustrate the construction and use of the different types of process maps. while the second half of the book presents an easy-touse toolbox and how and when to use each of the tools. and some created by the author and not available elsewhere. He explains an easier. performance management expert Dodd Starbird teams up with Roland Cavanagh. but in the drive for true excellence. The examples used are general enough to apply to any industry or market. as well as the newer management and planning tools.e.asq. The book is suited for employees and managers at any organizational level in any type of industry. the mapping exercise itself is put into a larger context. coauthor of The Six Sigma Way. manufacturing.00 List Price: $61. and the authors have included several new types of process maps. Building Engaged Team Performance explains the next wave of business improvement: driving breakthrough gains by integrating process improvement with “the people side” of performance. an example of its use. and organizational examples from many different industries are used throughout to help readers understand real-life applications of the material presented. and different forms and templates (that can also be found on an accompanying CD-ROM). All the mapping techniques have also been updated. planning.00 List Price: $72.00 List Price: $72. It should also be useful as a textbook for students in courses relating to quality management and continuous improvement. this new edition presents a new approach to building and applying logic trees. many less commonly used. to present a system for aligning and optimizing processes and the efforts of any organization’s most valuable asset: people. and basic data-handling and statistics.

and can be a primer for new leaders and a go-to manual for experienced professionals. Merrill supplies examples of what went wrong with other organizations and the successful course of corrections they made. Bringing leaders. Westcott. Author Peter Merrill tasks you to lead a lasting change from vision to final realization. Included are the newly updated body of knowledge. 2009 6 x 9 softcover 400 pages Item: H1320 ISBN 978-0-87389-733-4 Member Price: $27. The book provides checklists. 2010 7 x 10 hardcover 1168 pages Item: P1397 ISBN 978-0-07162-973-7 Member Price: $99. Joseph M. which is exactly what a highlydeveloped quality management system can do.31 800-248-1946 41 . and strategies for attaining superior and sustainable business results through quality. The sixth edition—a major revision—forges a new standard in tools for quality. estimate economics. 150 multiplechoice practice exam questions. techniques. an extensive glossary of terms. achieve quality control.00 QUALITY MANAGEMENT Do It Right the Second Time Second Edition Peter Merrill Failure of a quality initiative. 2006 7 x 10 hardcover 672 pages Item: H1264 ISBN 978-0-87389-678-8 Member Price: $97. procedures. either in part or in whole. Gryna.H. In addition. 2008 6 x 9 hardcover 242 pages Item: H1326 ISBN 978-0-87389-734-1 Member Price: $32. Frank M.00 Innovation Generation Creating an Innovation Process and an Innovative Culture Peter Merrill Innovation is about creating the future… and making sure your organization is part of it.00 List Price: $150. questionnaires. and ensure quality results. emphasizes sound management principles that have relevance even beyond the quality field. This is the most comprehensive preparatory guide for the ASQ CMQ/OE exam. and Joseph A. research. Richard C.00 List Price: $53.00 NEW Juran’s Quality Handbook The Complete Guide to Performance Excellence.00 List Price: $161. editor This handbook provides comprehensive guidance for process improvement. revised for the first time in a decade! For more than 50 years. Juran and Joseph A. and other helpful tools to support your quality implementation. reach data-driven conclusions. This book shows that maximizing quality management does not drive out the “thinking time” that is critical to innovation. Sixth Edition Dr. and adapt themselves to the imperfect world of the practitioner. and theory. this definitive resource explains how to plan for quality. 2007 7 x 10 hardcover 704 pages Item: P1237 ISBN 0072966629 Price: $200.00 Juran’s Quality Planning and Analysis for Enterprise Quality Fifth Edition Frank M. and on an accompanying CD-ROM. and seven other constructed response questions that can be used for practice. The fifth edition of this highly regarded classic book on managing for quality combines the pioneering concepts of Dr. and engineers the most up-to-date methods. Joseph M. a constructed response practice exam question with examples of responses. Gryna. DeFeo Through four editions. this handbook has been the one essential reference in quality management and engineering—the ultimate authoritative source of answers on universal applications. describes tools and techniques to drive change.00 List Price: $46. Chua. managers. can happen to any organization. Juran and the teachings of the late Dr.The Certified Manager of Quality/ Organizational Excellence Handbook Third Edition Russell T. This text will challenge readers to make assumptions. a list of additional references. this book has provided students and professionals with an authoritative treatment of the subject that goes beyond statistical techniques. an organization needs its people to be well connected. You can innovate and develop the products and services that the market needs tomorrow by following the two modes of operation described by noted author Peter Merrill: “Stay loose” to create and conceptualize. More important. tables. What differentiates successful organizations is that they learn from their failures and do it right the second time. For successful innovation. he stresses the balance between process improvement and people improvement. and “hang tight” to develop the concept and commercialize. DeFeo The most authoritative guide to quality management ever published. under the guidance of a team of the world’s top experts.

00 42 www. building a resilient culture.00 Also available in iTunes. Includes three full practice exams and answers (with explanations) on an accompanying CD-ROM. 2010 7 x 10 hardcover 672 pages Item: H1323 ISBN 978-0-87389-730-3 Member Price: $88. This invaluable handbook also goes well beyond being simply an exam preparation guide. It provides a large number of figures. using the power of communication.00 List Price: $76. rather than performing investigations for major incidents/accidents. organizations. and honing physical health as a competitive advantage. a peer-reviewed quarterly publication applying quality principles to the development and use of software and software-based systems.95 Root Cause Analysis The Core of Problem Solving and Corrective Action QUALITY MANAGEMENT Duke Okes This book provides detailed steps for how to solve problems. Whether it’s the IRS looking over your shoulder or a quality tool utilized by your company. optimism.00 The Software Audit Guide John W. They provide seven new tools and approaches you can apply to any project. this book follows the categories of the ASQ Certified Software Quality Engineer Body of Knowledge. Everything in the middle is customized for the project at hand. such as risk evaluation. This book focuses not on statistics but instead on the logic of finding causes. 2009 6 x 9 hardcover 200 pages Item: H1363 ISBN 978-0-87389-764-8 Member Price: $29. and human dynamics. It gives a choice of areas to audit and different questions that should be asked within these areas. it requires accountability.00 List Price: $146. The Software Audit Guide does not contain a one-size-fits-all approach. when times are most troubled and when we doubt our own abilities. The articles are each related to one of the seven knowledge areas and provided in numbers proportional to the relative weights assigned to each category in the certification exam. Creative Project Management provides an invaluable new set of tools for any project management professional tasked with making difficult decisions in these uncertain times. This series’ first volume.. organizational managers. but also for software development practitioners. and the self-fulfilling prophecy. and Kindle e-book stores! Fundamental Concepts for the Software Quality Engineer Volume 2 Sue Carroll and Taz Daughtrey This volume provides selected articles gathered from the last five volumes of Software Quality Professional (SQP). taking responsibility for one’s actions. This book describes the key principles of resilient leadership: following the moral compass of integrity. Everly III Resilient leadership helps individuals. 2009 5 x 8 softcover 160 pages Item: P1387 ISBN 978-0979356490 Price: $16.00 List Price: $82. user-friendly checklist of more than 1.300 questions designed to stimulate creative thinking that will ultimately result in the best possible software audit. qualified software quality practitioners may feel confident they have taken appropriate steps in preparation for the CSQE exam. This book provides a flexible. As the field keeps growing to meet the needs of technology.asq. and other professionals who need to understand the aspects of software quality that impact their work. with outside-the-box thinking and business creativity. Internationally renowned project management consultants Michael Dobson and Ted Leemann combine traditional project management skills.00 List Price: $49. Software engineers should use this book to broaden their knowledge in several important aspects of software quality. and planning—all hallmarks of outstanding project management. these insights can help you meet the challenges. Armed with the knowledge presented in this handbook to complement the required years of actual work experience. 2007 7 x 10 softcover 376 pages Item: H1313 ISBN 978-0-87389-720-4 Member Price: $46. and tools useful for helping make our thinking visible. leadership.95 The Secrets of Resilient Leadership When Failure Is Not an Option George S. And yet you’re still having trouble keeping your projects on schedule. It has sometimes been described in training workshops as “Six Sigma lite”…problem solving without all the heavy statistics. Everly Jr. and George S. focusing more heavily on the analytical process involved. Creative Project Management NEW Michael Dobson You’re executing risk management. The focus is on solving repetitive problems. Thus. diagrams. Strouse. Helgeson Audit—now there’s a word that can strike terror in your heart. project managers. The leader who instills resilience is the leader who encourages us during crisis. and even nations rebound from disaster. Nook. decision-making. 2010 6 x 9 softcover 272 pages Item: P1420 ISBN 978-0071739337 Price: $19. Software is not produced on a production line. 2010 7 x 10 hardcover 288 pages Item: H1372 ISBN 978-0-87389-773-0 Member Price: $49.org/quality-press . It is designed to be a resource not only for software quality engineers. the only thing that is the same on all software projects is that there is input and output. Douglas A.00 The Certified Software Quality Engineer Handbook Linda Westfall This handbook addresses all of the topics of the ASQ Certified Software Quality Engineer (CSQE) Body of Knowledge.

00 QUALITY MANAGEMENT Failure Mode and Effect Analysis FMEA From Theory to Execution. Case studies and exercises guide you through the book to help you evaluate your understanding before moving ahead to another section. and TE 9000 and the requirements for reliability and maintainability. and machine FMEAs. Second Edition Mark J. Learn what FMEA is. but it is a requirement to ensure the ongoing health for your processes and product.00 List Price: $122.00 DOE Simplified Practical Tools for Effective Experimentation. which simplifies the process by quickly and easily performing the complex calculations involved. inspection execution guidance. a special section on automotive requirements related to ISO/TS 16949. the author demonstrates that nearly anyone can adapt DOE to their needs. design. basic. The updated edition includes information about the ISO 9000:2000 standard. Filled with fun anecdotes and sidebars. Whitcomb Design of experiments (DOE) provides a statistical means for analyzing how numerous variables interact.00 List Price: $42. the Six Sigma approach to FMEA. how to construct an FMEA.00 Concepts for R&R Studies Second Edition Larry B. 2003 8½ x 11 softcover 84 pages Item: H1149 ISBN 978-0-87389-557-6 Member Price: $26. Second Edition cuts through the complexities of this powerful tool for quality improvement. Mathews allows the software to do the calculating and instead focuses on allowing the reader to better understand the software’s many features and uses. process. Barrentine This book is a hands-on guide for repeatability and reproducibility (R&R) studies. and inability to repeat a measurement (destructive tests). Anderson and Patrick J.95 800-248-1946 43 . Beginners can use this text as a thorough introduction to R&R methodology because it is written in easy-to-understand language with an emphasis on application instead of theory. 2005 7 x 10 hardcover 520 pages Item: H1233 ISBN 978-0-87389-637-5 Member Price: $72. H.00 List Price: $116. Paul Mathews explains how to perform DOE by using the popular MINITAB software.Introduction to Design of Experiments A Simplified Approach Larry B. This concise. the different types of FMEAs.00 Design of Experiments With MINITAB Paul Mathews This book was written to help simplify design of experiments (DOE) by explaining the basic DOE designs and methods that are essential for any engineer or scientist. introductions to this useful tool. Stamatis This newly updated book explains the process of conducting system.00 List Price: $43. This edition is of special interest to metrology personnel with a knowledge of statistics. and inspection follow-up activities to help make your processes and product health check-up a successful visit. You’ll find yourself working through the book in a step-bystep manner allowing you to immediately apply what you’ve learned to your own situation. 2003 6 x 9 hardcover 488 pages Item: H1188 ISBN 978-0-87389-598-9 Member Price: $69. 2007 73/8 x 9¼ softcover 256 pages Item: P1311 ISBN 978-1-56327-344-5 Price: $46. Second Edition D. variation within. 1999 8½ x 11 softcover 114 pages Item: H1016 ISBN 978-0-87389-444-9 Member Price: $24. Topics addressed include solutions to problems such as single operator. service. varied number of operators and trials. how to prepare for an inspection.00 Inspection Awareness NEW Workbook I of the Quality System Series. and the linkages between FMEA and other tools. A glossary of common DOE terms is also included making this one of the most thorough. By minimizing DOE’s mathematics in favor of a logical. The tool is a planned approach for determining cause and effect relationships. While many books explain these calculations and how they are made. Volume 1 Matteo Scott Quality system readiness is about as popular as a root canal. easy-to-understand workbook on quality system inspections covers how to build a quality foundation. Barrentine Are you aware of how design of experiments can positively affect your work? Have you been avoiding it due to its mathematical structure? Now there is a tool that explains the basics of DOE with little mathematical know-how while maintaining statistical correctness. structured approach. the “robustness” concept. The origin of R&R methodology provides a background for the real-life problems that are used as examples throughout this book. 2010 8 x 10 softcover 58 pages Item: P1418 ISBN 978-1-45154-4-855 Price: $42. DOE Simplified.

This guidance book is meant as a resource to manufacturers of medical devices. graphic icons organize the text and provide a visual aid to definitions. It should be used as a companion to the regulations/standards themselves and texts on the specific processes and activities contained within the QMS.00 The FDA and Worldwide Quality System Requirements Guidebook for Medical Devices Second Edition Amiram Daniel and Ed Kimmelman This new and expanded second edition maintains the organizational approach of the first and includes the requirements and guidance contained in the Quality System Regulation (QSReg). and most of the regulatory actions taken by the FDA and foreign regulators are linked to inadequate CAPA systems. In this book. but blur together in what looks like a spinning sphere. and traditional drug manufacturing companies devote an important part of their resources to dealing with incidents. It is second to none in terms of frequency and criticality of its deviations. which summarizes what the FDA investigator will expect to see during an investigation. place it on its edge on a flat surface. quality. select preferred suppliers. scientists. they can give an organization a competitive advantage.asq. The task is daunting and very few busy manufacturers are regulatory mountain climbers.00 List Price: $110. and manufacturing and quality personnel across the life sciences industries. 2008 6 x 9 hardcover 336 pages Item: H1332 ISBN 978-0-87389-740-2 Member Price: $66. a number of the FDA and Global Harmonization Task Force (GHTF) guidance documents. 1999 8½ x 11 softcover 304 pages Item: H1033 ISBN 978-0-87389-455-5 Member Price: $55.00 Leadership. The principles discussed have been proven to work and create value-added results in many different industries. one is no longer discernable from the other. Heads and tails are no longer discernable.00 QUALITY MANAGEMENT José Rodríguez-Pérez Medical devices.95 A Practical Application of Supply Chain Management Principles Thomas I. 2008 6 x 10 softcover 294 pages Item: P1368 ISBN 978-1-60702-532-1 Price: $19. regulations. when done well. documents.00 List Price: $50. Schoenfeldt This book shares the principles of supply chain management and shows how. measure and monitor supplier performance. identify and evaluate suppliers.00 List Price: $91. build relationships. Reading the regulations provides only a small part of the picture.” Now take the coin. as appropriate. procedures. The corrective and preventive action system is known as the CAPA system.” Think of leadership as “heads” and quality as “tails. This guidance book provides useful and up-todate information about this critical topic to thousands of engineers. Understanding what the regulations mean and how compliance can be achieved in your environment is key. biopharmaceutical. Quality. Pietenpol One of the best analogies for thinking about the relationship between leadership. providing up-to-date information concerning required and recommended quality system practices. 2008 6 x 9 hardcover 224 pages Item: H1329 ISBN 978-0-87389-736-5 Member Price: $35. records. the ISO 13485:2003 standard. and give it a spin. develop a supply chain strategy. Readers will learn how to understand their supply chain. Applicable chapters also end with an FDA Investigator Icon. and points to remember.00 44 www. and Learning Three Sides of the Same Coin David B. and learning is that of the “three sides of the same coin. the ISO/TR 14969:2004 guidance document. 2011 6 x 9 hardcover 168 pages Item: H1398 ISBN 978-0-87389-797-6 Member Price: $30. and.00 List Price: $58. investigations.Mastering and Managing the NEW CAPA for the FDAFDA Maze Regulated Medical Device Industry Overview Gordon Harnack There is a mountain of information on FDA regulation and compliance for medical device manufacturers. That is the way it appears within an organization that has fully integrated leadership and quality systems. and apply basic quality tools to customers and suppliers. and corrective and preventive actions.org/quality-press .

reduce resource use and waste. McLean Readers will find all that is required to implement a successful accelerated reliability program in this groundbreaking book. multi-stakeholder group— consisting of thousands of contributors and reviewers from more than 90 countries—the standard addresses the wide landscape of social responsibility and provides valuable context for all types of organizations around the world. manufacturing engineers. 2009 6 x 9 hardcover 208 pages Item: H1365 ISBN 978-0-87389-766-2 Member Price: $43. brand.00 HALT. It introduces DFMEA. and social issues within the organization. enhance the organization’s reputation. and HASA Explained Accelerated Reliability Techniques.00 List Price: $40.00 Available February 2011. and operations research to improve processes. and environmental performance indicators. managers. a concise guide on the practice of responsible business and industry is overdue. The manual will help an organization identify and strategically address sustainability opportunities that will increase revenue and reduce costs. outlines some common mistakes made when doing it. The new ISO 26000 (social responsibility) standard is given detailed attention (ISO 9000 and ISO 14000 are also addressed). and market value. Fisher This manual is designed to serve as an easy-to-use guide for an organization’s cross-functional self-assessment team to assess and score its corporate sustainability efforts. product engineers. Anleitner This book is aimed at engineers.00 NEW The Power of Deduction Failure Modes and Effects Analysis for Design Michael A. and Kindle e-book stores! Corporate Sustainability Planning Assessment Guide A Comprehensive Organizational Assessment Donald C. Revised Edition Harry W.00 List Price: $71.00 800-248-1946 45 . holistic supply chains. 2011 6 x 9 softcover 144 pages Item: H1411 ISBN 978-0-87389-812-6 Member Price: $24. and make better social and environmental decisions based upon data from key financial. program managers. The book is akin to a GPS that speaks point-to-point guidance to help organizations set and move toward their social responsibility goals based on the broader map that ISO 26000 provides. mitigate regulatory and business risks. business. social responsibility. environmental. and business unit managers. 2011 6 x 9 hardcover 208 pages Item: H1397 ISBN 978-0-87389-796-9 Member Price: $42. sustainability. QUALITY MANAGEMENT Also available in iTunes. The book also specifies how to use traditional methods like Six Sigma. social. including design engineers.00 List Price: $50. HASS. How can you turn DFMEA into the powerful tool that it can become? How should DFMEA be approached? This book answers these questions.00 List Price: $70. better attract and retain talented employees. specifically because ISO 26000 brings together guidance on both environmental and social responsibility into one general concept. NEW Sustainable Business and Industry Designing and Operating for Social and Environmental Responsibility Joseph Jacobsen Sustainable business is a new and emerging field of study and many education. and address key economic. and industry leaders are interested in how to become more environmentally and socially responsible. The book is structured to help navigate the ISO 26000 standard and provide succinct. quality managers and engineers. lean. Nook. 2011 7 x 10 hardcover 250 pages Item: H1409 ISBN 978-0-87389-810-2 Member Price: $50. designers. This book’s approach is practical yet scientific and is dedicated to the practice of environmental and social responsibility in ways that achieve economic stability. and so on. 2010 8½ x 11 softcover 272 pages Item: H1373 ISBN 978-0-87389-774-7 Member Price: $30.00 List Price: $85. responsible business operations. With the recent interest in ecoproducts. Because the standard was developed by a global. and Kindle e-book stores! Also available in iTunes. practical information for its implementation.00 Available February 2011. Nook. Bernhart and Francis J. and other professionals who are active participants in product development activities for industrial and commercial products. climate change. A clearly presented sequence of steps and numerous examples help readers apply ISO 26000 to their own organizations. Many who are using these techniques are included in the world’s top 50 electronic and electromechanical companies and have seen their market share climb from “the dust in the rear of the pack” to be the industry leader in a short time. green manufacturing. “Sonny” Maher The ISO 26000 social responsibility standard is a voluntary guidance standard that attempts what no other global standard has: to consolidate in one place the fundamental expectations of organizations regarding their responsibilities to society.NEW ISO 26000 in Practice A Users Guide Michelle S. Author Harry McLean shares the knowledge he has acquired in helping employers and clients manufacture products that far exceeded stated reliability expectations as soon as they were released into production. and goes deep into a straightforward but comprehensive sevenstep process that will ensure your designs and products are world-class.

2010 7 x 10 softcover 316 pages Item: P1424 ISBN 978-0763769123 Price: $74. ISO/TS 16949:2002. electronic. individual customization. greater choice. Standards addressed include ISO 9001:2000. 2002 7 x 10 softcover 472 pages Item: P899 ISBN 978-0-47084-463-2 Price: $75. engineers. and others. faster delivery. Summarize. manufacture.. GMP. pharmaceutical and clinical research scientists. automotive. 2003 6 x 9 softcover 152 pages Item: H1180 ISBN 978-0-87389-570-5 Member Price: $33. programmers. separate chapters have been devoted to the unique aspects of quality.00 The Management System Auditor’s Handbook Joe Kausek Meant for both new and experienced auditors. However. Students.00 List Price: $122. outsourcing. as the supply chain footprint changed (e. development. design. including ISO 9001. Drug Safety Data: How to Analyze. Lynch Over the past decade organizations have faced relentless customer demand for better value at less cost.95 NEW Data Drug Safety QUALITY MANAGEMENT How to Analyze.asq. and interpretation of drug safety data. Author Joe Kausek explains how to use your audit program to drive continual improvement throughout the organization through the identification of best practices and waste. Arter This book is an excellent reference for learning and applying basic quality auditing principles. higher quality. and software failure mechanisms. Recent developments in international standardization are discussed and guidance is provided on essential management issues. ISO 14001. Klepper and Barton Cobert This book provides drug safety/pharmacovogilance professionals.g. Examples and checklists throughout the book help make this one of the best single-source reference guides. 2009 6 x 9 hardcover 292 pages Item: P1390 ISBN 978-0-470-42496-4 Price: $39.Practical Reliability Engineering Fourth Edition Patrick D. Quality practitioners. off-shoring and customer/vendor empowerment) so did the organization’s exposure to uncertainty.00 List Price: $55. The organization’s weapon of choice to address this increasing demand has been the supply chain. and testing.T.org/quality-press . and health and safety management system audits. With emphasis firmly placed on the practical aspects of reliability engineering. environmental. and Interpret to Determine Risk is an invaluable reference for pre. 2006 7 x 10 hardcover 432 pages Item: H1267 ISBN 978-0-87389-670-2 Member Price: $72. and maintenance of reliable engineering products and systems.95 QUALITY MANAGEMENT – AUDITING Quality Audits for Improved Performance Third Edition Dennis R. statisticians.and postmarketing risk assessment. summary. While many of the fundamental concepts of auditing apply to any management system audit. and those preparing for certification exams will find this book useful.00 Single Point of Failure The Ten Essential Laws of Supply Chain Risk Management Gary S. and more recently—increased environmental and social consciousness. exceptional service. and Interpret to Determine Risk Michael J. and technicians with an accessible. medical writers. the fourth edition provides extended coverage of mechanical. The Management System Auditor’s Handbook provides a detailed and structured examination of the audit process. Summarize. O’Connor This book provides a comprehensive description of all the important methods for the design. as well as instruction on performing combined audits of these standards. supply chain risk continues to propagate like a parasite.00 46 www. practical framework for the analysis. registrars. and managers alike will find this a valuable reference source. The only guide of its kind. The inclusion of a draft project reliability plan enhances the value to those involved in systems engineering and project management. and OHSAS 18001. The new edition expands on established techniques and addresses both internal and supplier auditing as it relates to any quality management system. As customers become more demanding and change occurs at an even greater pace.

If the material in this quick reference guide sparks your interest in the Baldrige criteria or the Malcolm Baldrige National Quality Award.P. and Kindle e-book stores! The Executive Guide to Understanding and Implementing the Baldrige Criteria Improve Revenue and Create Organizational Excellence Denis Leonard and Mac McGuire This book provides a guide to the Baldrige criteria for executives or managers new to quality.P. Reporting. Nook. the award. or winning. Russell. designing or redesigning systems. editorial director This best-selling handbook is organized to correspond exactly with the ASQ Certified Quality Auditor (CQA) Body of Knowledge. Second Edition J. you can obtain more information from the sources listed at the end of the book. or how to win it. and the approach to new standards.00 Also available in iTunes. from the audit assignment to analyzing results and following up on the action items.00 List Price: $146. The condensed format of this book makes it a good tool to use when training others how to perform an internal audit. state. It is not about the award. it is about how to interpret and use the criteria to improve your organization. and it is appropriate for those who have no prior knowledge of audit principles or techniques. and Follow-up.95 QUALITY MANAGEMENT – BALDRIGE 800-248-1946 47 . Though a valuable resource for studying for the CQA exam. It delves into the latest advances in the Baldrige process. It provides comprehensive coverage for nearly every aspect of the audit function. National.00 The Baldrige User’s Guide Organization Diagnosis. This is an easy-to-use manual that examines the Baldrige process of organizational assessment and diagnosis. or to organizations interested in introductory information. Most organizations that use the Baldrige criteria have no interest in applying for. Design.00 The Internal Auditing Pocket Guide Preparing. or leading the transformation. this practical guide has the tools and advice that readers will need to build a high performing organization. New and updated sections reflect new techniques. The auditing handbook is designed to provide practical guidance for system and process auditors. which helps drive organizations to be more competitive and achieve performance excellence. and safety and health auditors. Fourth Edition John Vinyard and John Latham Whether diagnosing the existing organization. stories. Performing. audit teams. regional. environmental. Russell This second edition is fully updated and expanded! The entire audit process is discussed. and other professionals in the field. This easy-to-use pocket guide summarizes the steps necessary to complete an internal audit. and review comments as the handbook evolved. audit managers. The appendices include example forms and an example guide for when subject matter experts are needed on the audit team. 2005 7 x 10 hardcover 376 pages Item: H1263 ISBN 978-0-87389-666-5 Member Price: $88. and local quality award organizations will particularly benefit from this book by providing it as a resource to their examiners and to companies wanting to become involved in the Baldrige Award process.QUALITY MANAGEMENT – AUDITING The ASQ Auditing Handbook Third Edition J. ISO 19011 thinking. Companies that have internal quality awards or self-assessments will also find this to be an invaluable resource. this guide helps you understand the Malcolm Baldrige National Quality Award Criteria. example audit situations. 2009 8½ x 11 hardcover 610 pages Item: P1371 ISBN 978-0-47052-374-2 Price: $64. Rather. Practitioners in the field have provided content. and Transformation.00 List Price: $26. 2007 6 x 9 softcover 144 pages Item: H1310 ISBN 978-0-87389-717-4 Member Price: $21. 2009 3½ x 5½ softcover 64 pages Item: P1366 ISBN 978-1-43981-423-9 Price: $7.00 The Pocket Guide to the Baldrige Award Criteria 15th Edition Mark Graham Brown Updated yearly to match changing requirements. Authors Latham and Vinyard strike a balance between theoretical and practical approaches. 2007 3½ x 5½ spiralbound 224 pages Item: H1300 ISBN 978-0-87389-710-5 Member Price: $16. it is also meant to be the single source for quality.00 List Price: $35. emphasizing the impact of the leader’s role in determining healthy directions for a changing organization.

00 Available spring 2011. also included are examples of effective practices that recent Baldrige Award-winning organizations have developed. this book shares the stories. and operates the regions only ICU. editor This latest book in a series of first-person accounts of Baldrige Award winners focuses on the healthcare industry.00 List Price: $46. The healthcare organizations’ leaders discuss how they used the Baldrige Health Care Criteria for Performance Excellence to become worldclass. MO. The question-and-answer sections address the complete Baldrige journey. Mark Graham Brown. improving performance. Saint Luke’s Hospital of Kansas City.95 The Making of a World-Class Organization E. This book uses a systems perspective to provide solutions that will inspire leaders to champion such approaches.org/quality-press . plus many related healthcare services. examination item. charts. 2008 8½ x 11 softcover 400 pages Item: P1328 ISBN 978-1-42008-014-8 Price: $49. In 2003.NEW Insights to Performance Excellence 2011-2012 An Inside Look at the 2011-2012 Baldrige Criteria Mark L. every category. Saint Luke’s is a regional leader in cancer care.00 Our Journey to Performance Excellence Richard G. is written in an easy-to-read format by one of the best-known authorities on the Baldrige Award Criteria. in simple and straightforward language. while also providing tried and true details and how-to applications to the in-house practitioners and consultants. and “silver bullets” gained by two divisions of the Boeing Corporation as they won the Malcolm Baldrige National Quality Award. In addition. This book provides a clear and concise explanation on how to prepare for a site visit. Blazey simplifies the criteria into easily understandable and actionable items through the use of plain-English explanations. and it continues to be the most recognized reference in the field. Baldrige Award Winning Quality How to Interpret the Baldrige Criteria for Performance Excellence. Saint Luke’s is world-renowned for clinical care and innovation at its Saint Luke’s Mid America Heart Institute and Saint Luke’s Brain and Stroke Institute. from the decision to use the criteria to receiving the award. Blazey This book helps performance-excellent examiners and organizationimprovement practitioners to understand the 2011-2012 Baldrige Criteria for Performance Excellence. 2009 7 x 10 softcover 248 pages Item: H1327 ISBN 978-0-87389-735-8 Member Price: $36. based in Kansas City. 2008 6 x 9 softcover 96 pages Item: H1341 ISBN 978-0-87389-744-0 Member Price: $27. tips. became only the second hospital to receive the nation’s premier quality honor. 2011 8½ x 11 softcover Approximately 375 pages Item: H1413 ISBN 978-0-87389-814-0 Member Price: $56.95 QUALITY MANAGEMENT – BALDRIGE Journey to Excellence Baldrige Health Care Leaders Speak Out Kathleen Goonan. provides the area’s highest level of neonatal care. the health system’s tertiary facility. and area to address. This book is an invaluable opportunity to hear which roads these leaders took and where those roads got them. David Spong and Debbie J.00 List Price: $92.00 48 www. and the linkages and relationships among its many Items.00 List Price: $59. and applying for the award. the Malcolm Baldrige National Quality Award. As always. The silver bullets are the kernels of management wisdom that set this book apart and provide the simple insights that anyone can adopt. Collard Using a unique blend of stories. Hastings Saint Luke’s Health System. now in its 17th edition. includes 11 hospitals in Missouri and Kansas. flowcharts. what the Baldrige examiner looks for.asq. 2009 6 x 9 hardcover 170 pages Item: P1380 ISBN 978-0-61526-828-9 Price: $24. and tables that can be adapted to any organization. its purpose. and the questions typically asked during a visit. This definitive reference details. and relationship matrices. 17th Edition Mark Graham Brown Baldrige Award Winning Quality. Recognized for its commitment to education and research. Reading this book will strengthen your understanding of the criteria and provide insight on analyzing your organization. wisdom.

Other leaders in other school systems will be inspired to undertake their own journey and to sustain it for all children. the authors have continued down the path that Ott created for others to follow.QUALITY MANAGEMENT – BALDRIGE Charting Your Course Lessons Learned During the Journey Toward Performance Excellence John G. The book shares the story of the school district’s journey toward continuous improvement as it followed the Baldrige Award Criteria. process performance. with the primary focus on learning. where the inner workings of SPC may be seen in action. Complementary to accreditation and state reporting requirements.00 List Price: $46. but the destination is always worth the trouble. including citizens. What can you do as a superintendent. 2004 7 x 10 hardcover 174 pages Item: H1200 ISBN 978-0-87389-607-8 Member Price: $27.00 List Price: $36. 2005 7 x 10 softcover 672 pages Item: H1222 ISBN 978-0-87389-655-9 Member Price: $117. helping you to align and improve your processes. school leader.00 QUALITY MANAGEMENT – STATISTICS Process Quality Control Troubleshooting and Interpretation of Data.00 Running All the Red Lights A Journey of System-Wide Educational Reform Terry Holliday and Brenda Clark There are many red lights in education reform. The challenge that right-brain thinkers face in understanding and applying SPC goes beyond the math. it is also a matter of approaching the subject from a different perspective altogether—through the side door.00 800-248-1946 49 . scatter plot matrices as applied to datasets of higher dimensions. digidot plots. Conyers and Robert Ewy This book tells the story of the 2003 Malcolm Baldrige National Quality Award winner Community Consolidated School District 15 of Palatine. narrow-limit gauging as another means of assessing the capability of a process. The book will help other schools answer the many questions that will inevitably come up as they begin to follow the Baldrige criteria.00 ASQ Education School SelfAssessment Guide to Performance Excellence Aligning Your School or District to WorldClass Education Standards Peter G. and will help them avoid making some of the same mistakes. ASQ This guide helps you evaluate the systems and processes within your school or school district. it takes a next step and focuses you on a systems perspective. The book is also intended to serve the information needs of those who either own or work within the job processes wherein SPC is applied. you are developing levels of understanding within a framework of excellence based on high standards used by organizations recognized as high performers. Six Sigma methodology. or classroom leader when you encounter these and other red lights? The authors’ journey toward education reform included the Malcolm Baldrige National Quality Award in Education in 2008 and has been a destination of success for the school district’s children.00 List Price: $194. national and state legislative requirements. a new chapter devoted to process capability. The journey is a frustrating one. The guiding principle in writing this book was to make SPC accessible to that large group of individuals who would readily characterize themselves as right-brain thinkers. if you will. 2010 6 x 9 softcover 144 pages Item: H1376 ISBN 978-0-87389-778-5 Member Price: $21. and process improvement. emphasis on the role that acceptance control charts play in controlling risks and the computation of average run length.00 SPC for Right-Brain Thinkers Process Control for Non-Statisticians Lon Roberts SPC for Right-Brain Thinkers is not simply another made-easy book on the subject of statistical process control (SPC).00 List Price: $40. Neubauer. 2006 6 x 9 softcover 128 pages Item: H1257 ISBN 978-0-87389-663-4 Member Price: $24. IL.00 List Price: $36. and a new chapter on measurement studies. LaBonte. Dean V. including the use of confidence intervals for process capability metrics. design resolution. and schools’ staffs themselves. The authors share both the good and the bad results encountered along the way. 2010 8½ x 11 spiralbound 96 pages Item: H1375 ISBN 978-0-87389-776-1 Member Price: $21. Using this selfassessment guide. Additions to this revised edition include the use of dot plots as an alternative to histograms. Schilling In this new edition. and Edward G. Ott. adding events to charts. Fourth Edition Ellis R.

and more from the text that can be used beyond the applications in the book—making it an excellent practical guide for the student or quality professional. this book bridges the gap from concept to application by providing step-bystep guidance on how to get started on problems. reliability applications. and today are the norm. Each method is presented in a stand-alone fashion and includes computational steps. 2008 7 x 10 hardcover 560 pages Item: H1317 ISBN 978-0-87389-725-9 Member Price: $65. This second edition includes new sections on advanced SPC applications. in a practical manner. 2001 7 x 10 hardcover 538 pages Item: H1062 ISBN 0873894758 Member Price: $84. After years of extensive application by government contractors. The Handbook of Applied Acceptance Sampling: Plans. graphs. this book presents the state of the art in the methodology of sampling and explores its advantages and limitations. Not simply a list of tools. and a fully illustrated brief presentation on how to use the tool or technique.asq.00 List Price: $109. Concepts are clearly illustrated for readers to follow and extend to their own processes. Procedures.The Handbook of Applied Acceptance Sampling Plans. problem exercises and solutions. how to execute specific statistical methods frequently used in the quality sciences. The bonus CD-ROM is loaded with appendices. Neubauer Reflecting the recent resurgence of interest in this field. and Principles helps to make many of the mainstream principles and evaluation tools of this quality method straightforward and easy to understand. this comprehensive second edition encompasses the most widely used acceptance sampling techniques. They have continually gained in popularity for more than 45 years. The book also looks at how acceptance control can support applications of statistical process control and help in the evaluation of products. while they learn how to implement statistical thinking in their organization. and service industries. Crossley Arranged in alphabetical order for quick reference. case histories provide real-world examples for readers to extend to their own processes. and design of experiments. and simplex optimization. Loaded with numerous examples and illustrations to guide you.00 QUALITY MANAGEMENT – STATISTICS Acceptance Sampling in Quality Control NEW Second Edition Edward G. these c=0 sampling plans are now considered stand-alone sampling plans.00 The Desk Reference of Statistical Quality Methods Second Edition Mark L.00 List Price: $43. Schilling and Dean V. tables.95 Improving Performance Through Statistical Thinking ASQ Statistics Division For those organizations striving to make improvement. 2010 7 x 10 hardcover 700 pages Item: P1405 ISBN 978-1-58488-952-6 Price: $119. There are also expansions in the sections on process capability analysis. In addition. 2000 6 x 9 softcover 171 pages Item: H1060 ISBN 0873894677 Member Price: $25.00 Zero Acceptance Number Sampling Plans Fifth Edition Nicholas L.00 50 www. Improving Performance Through Statistical Thinking presents a clear and practical explanation of statistical thinking without the typical equations and formulas. It lucidly provides a broad theoretical understanding of the field while offering all the information needed for the practical application of acceptance sampling plans in industry. this book provides the quality practitioner with a single resource that illustrates. Squeglia This book provides a set of attribute plans for lot-by-lot inspection with the acceptance number in all cases as zero.00 List Price: $46. this handbook provides a modern and applied approach to the subject of acceptance sampling and inspection. Procedures. commercial manufacturing.org/quality-press . Providing valuable guidelines for choosing appropriate procedures.00 List Price: $140. 2008 8½ x 11 softcover 48 pages Item: H1331 ISBN 978-0-87389-739-6 Member Price: $27. and Principles Kenneth S. Stephens Written in clear and understandable terms. application comments. hypothesis testing.

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This conference will deliver the best in lean and Six Sigma tools. visit http://wcqi. The World Conference will provide a platform for exchanging knowledge and ideas that will help you excel. methodologies. Show your commitment to quality and give yourself a strong competitive advantage. AZ ASQ members are building the future of quality. Visit http://wcqi. Industry leaders are on-hand to educate and inspire more than 2. 2011 • Phoenix. The Global Voice of Quality TM 2011 Lean and Six Sigma Conference February 28 – March 1.org or call ASQ Customer Care at 800-248-1946. Show your commitment to quality and give yourself a strong competitive advantage. PA May 21–23.asq. Looking to learn how to apply lean and Six Sigma to help increase your organization’s bottom line? Do you want to learn how other people are using lean and Six Sigma in a variety of industries? The ASQ Lean and Six Sigma Conference will provide you valuable experience no matter what your level of lean and Six Sigma knowledge is. 2012 • Anaheim. The Global Voice of Quality TM . and solutions that will enhance your customers’ experiences and help improve your organization’s competitiveness in today’s economy. For 65 years ASQ’s World Conference on Quality and Improvement has brought together members of the global quality community.asq.org or call ASQ Customer Care at 800-248-1946.org/membership and help raise the voice of quality.org/membership and help raise the voice of quality. Join today at www.ASQ’s World Conference on Quality and Improvement May 16–18.asq. Join today at www. To register for the 2011 ASQ Lean and Six Sigma Conference. To register for the 2011 World Conference on Quality and Improvement. Training sessions provide tools and techniques from basic to the advanced. 2011 • Pittsburgh.asq. CA ASQ members are building the future of quality.org for up-to-date conference information.000 attendees annually. visit http://sixsigma.asq.

For more information on ASQ’s Lean Six Sigma training.2 million by implementing lean and Six Sigma. The Global Voice of Quality TM . ASQ offers a variety of Lean Six Sigma training designed to have you up and running in no time. It is time to power up the use of Lean Six Sigma in your company! With millions of dollars being saved every year with the use of lean and Six Sigma methods.org/six-sigma. isn’t it time your company powered up the valuable tools? To get you started. visit www.asq. Visit the ASQ Knowledge Center’s Hot Topics in Quality page to learn how two companies saved $2. Join today at www. Visit www.asq. Show your commitment to quality and give yourself a strong competitive advantage. • • • • Lean Lean Lean Lean Six Six Six Six Sigma Sigma Sigma Sigma Fundamentals Black Belt Black Belt with Minitab Green Belt • Lean Enterprise • Lean Kaizen: A Simplified Approach to Process Improvements Case studies show how Lean Six Sigma saves time and money.org/membership and help raise the voice of quality.Item B0030 Lean Six Sigma Training for Improving Every Area of Your Business ASQ members are building the future of quality.asq.org/lean-six-sigma or call 800-248-1946.

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