This action might not be possible to undo. Are you sure you want to continue?
3/12/2008 10:16:51 AM
“Carlson brings a 70-year legacy of success to each of our business relationships.” –Marilyn Carlson Nelson,
Chairman, Carlson Board of Directors
“Carlson Hotels Worldwide has great assets and is well positioned to compete for global leadership.” –Hubert Joly, President and CEO, Carlson
Carlson Worldwide Headquarters, Minneapolis, Minnesota, USA
3/12/2008 12:41:47 PM
GLOBAL STRENGTH. WORLDWIDE PRESENCE.
In a world of accelerating connectivity and burgeoning worldwide travel, the power to engage customers across the globe is a vital element of success in today’s hotel industry.
A hotel’s next guest can come from around the corner or around the world. That’s why hotel owners and investors today seek out global brands with respected worldwide reputations and why a record number are choosing Carlson Hotels Worldwide. Carlson Hotels offers widely known brands supported by robust business tools that deliver revenue globally, along with a culture of respect for the power of mutually rewarding relationships. The power of Carlson translates into a strong competitive advantage. With more than US$39 billion in annual system-wide sales and operations in 150 countries, privately owned Carlson is one of the world’s leading companies in travel, tourism and hospitality. Sister companies of Carlson Hotels Worldwide include Carlson Wagonlit Travel,SM a travel industry giant. “Our position of industry leadership is supported by an integrated business strategy that drives value to our brands worldwide,” said Marilyn Carlson Nelson, Chairman, Carlson Board of Directors. Carlson Hotels Worldwide is benefiting from this strategy as its five brands continue to expand aggressively with nearly 1,000 locations in 70 countries. The company’s successful business model is founded on the power of relationships and a strategy focused on property ownership, management and licensing.
$39.8 BILLION IN SYSTEM-WIDE REVENUES
OVER 150 COUNTRIES
3/12/2008 12:42:02 PM
With a family of brands that offers leading concepts in select service, full service and iconic luxury, Carlson Hotels has the right brand for every opportunity.
Carlson is on a global mission of growth with its five hotel brands. This strategy is anchored by investment and management in key locations and supplemented by property licensing to expand customer reach. In Europe, the Middle East and Africa (EMEA), Carlson has deepened the investment in its brands through a 41.7 percent ownership stake in The Rezidor Hotel Group, its long-time partner in this region of the world. In Asia Pacific, Carlson is managing all five of its brands as it rapidly expands in the world’s most exciting growth markets, such as India and China. Throughout the Americas, its hotels have strong momentum powered by refreshed concepts and new locations. Hotel management expertise is a cornerstone of the business capabilities of Carlson Hotels Worldwide. The 200 hotels managed by its worldwide organization make it one of the world’s most experienced and global operators. Jay Witzel, President and CEO of Carlson Hotels Worldwide, noted that the company’s strategy is focused on investment in people, assets, brand management, customers and operational excellence. “One of the powerful competitive advantages for Carlson Hotels is the value we place on relationships and listening to our stakeholders. We believe that great hospitality is built on trusted relationships,” Witzel said, “and these valued relationships include those that we share with customers, owners, employees and communities.”
Radisson Plaza Warwick Hotel Philadelphia, Pennsylvania, USA
3/12/2008 12:09:30 PM
“We have evolved from a collection of operating partners into a global operating company.We are playing to win in hotel ownership, management and licensing.” –Jay Witzel, President and CEO, Carlson Hotels Worldwide
The Regent Beijing, China
3/12/2008 12:10:00 PM
The Regent Palms, Turks and Caicos
3/12/2008 12:45:22 PM
ICONIC LUXURY WORLDWIDE
Building on an iconic heritage of luxury, Regent Hotels & Resorts is experiencing a renewed era of growth that is bringing the distinctive The Regent Experience to a new generation of luxury travelers worldwide.
The Regent Bal Harbour, Florida, USA
The award-winning legacy of The Regent Luxury Group extends to both land and sea, encompassing premier hotels and resorts along with the acclaimed leader in luxury cruising, Regent Seven Seas Cruises. New properties will serve luxury customers in locations from Bal Harbour to Bangkok to Abu Dhabi. Disciplined worldwide growth will more than double the size of Regent Hotels & Resorts during the next three years. “The respected global reputation of Regent, which was one of the pioneering luxury brands in the hotel industry, is a valued trust that is translated into the refined culture of luxury offered by the Regent brand worldwide,” said Bjørn Gullaksen, President of The Regent Luxury Group. Regent luxury also defines the customer experience of Regent Seven Seas Cruises, named the world’s ' Best Small Ship Cruise Line by Conde Nast Traveler magazine in its 2007 Readers Choice Awards.
3/12/2008 12:45:39 PM
Radisson SAS Frankfurt, Germany
3/12/2008 12:10:44 PM
Powered by exciting new concepts, prestigious customer service awards and premier locations in some of the world’s most important travel destinations, the Radisson brand is a robust leader in today’s global travel industry.
Radisson SAS Hotel London Stansted Airport, U.K.
Radisson Aruba Resort and Casino, Aruba
Radisson Plaza Hotel, Sydney
Distinctive Radisson Hotels & Resorts® are welcoming business and leisure guests in ever increasing numbers worldwide with its acclaimed Yes, I Can!® service philosophy. With over 400 locations in 64 countries, Radisson delivers strong value to customers and investors. Radisson is one of the highest-rated and fastest-growing hotel brands in Europe, the Middle East and Africa, where it has earned top honors in its category by the respected J.D. Power & Associates. Cutting-edge “new breed” design concepts are also receiving customer accolades and fueling accelerated growth. Radisson is also solidly positioned in the leisure segment with showcase resorts in such locations as Aruba, St. Martin, Fiji, Tahiti and Djerba. The global momentum of Radisson has created a strong and expanding presence in key destinations throughout the world–from the primary cities of China and India to European capitals and across the Americas. “Radisson is the original brand of Carlson Hotels and its legacy has now been transformed and defined by a new generation of exciting hotels worldwide,” said Jay Witzel, President and CEO of Carlson Hotels Worldwide.
3/12/2008 12:11:00 PM
PARK PLAZA STYLE
Trendsetting design, with warm, engaging service and outstanding customer value define the hospitality of Park Plaza® Hotels & Resorts as the brand expands into highly visible locations around the world.
Park Plaza County Hall, London, U.K.
Park Plaza Beijing Wangfujing, China
Park Plaza Riverbank London, U.K.
Park Plaza hotels are welcoming guests in over 40 locations, including such key destinations as Bangkok, Beijing, London, Berlin, Amsterdam, Dublin, Budapest, Tel Aviv and Sao Paulo, with numerous additional properties under construction around the world. Park Plaza Hotels & Resorts capture the energy and style of each individual location whether it is the elegant refinement of Asia or the vibrant sophistication of London. Reflective of the brand’s commitment to quality, Park Plaza has earned the first place ranking in Market Metrix Hospitality Index for the category of mid-scale chains with restaurant offerings. In Europe, the Middle East and Africa, Park Plaza is introducing the latest concepts of chic hospitality design with such projects as the Park Plaza County Hall, located on the South Bank of the Thames River in London, plus the 1,000-room Park Plaza Westminster Bridge London, under construction as one of the largest new hotel developments in Europe. In Asia Pacific, the brand is defined by such showcase properties as the Park Plaza Beijing Wangfujing, part of a vibrant mixed-use development that also contains The Regent Beijing.
3/12/2008 12:11:15 PM
Park Plaza Beijing Wangfujing, China
3/12/2008 12:11:29 PM
AWARD-WINNING GUEST SATISFACTION
Built on solid performance for both customers and investors, Country Inns & Suites By Carlson is expanding strongly while earning enviably high levels of customer loyalty and repeat business.
Country Inn & Suites By Carlson Charleston-North, South Carolina, USA
Consistent brand quality and award-winning guest satisfaction are key drivers in the continuing strong expansion of Country Inns & Suites By Carlson, which is approaching 450 locations and is fueled by an annual growth rate exceeding 12 percent. Its “Be Our Guest” service culture and stringent quality assurance have earned a host of prestigious awards—including top placements in hotel industry rankings by Business Travel News and J.D. Power & Associates. Carlson’s respect for relationships has helped propel the success of the brand with individual property owners, both in North America and South Asia. “As longstanding investors in Country Inns & Suites By Carlson, we have been extremely pleased with the brand’s performance. Carlson Hotels has been a great partner over the years, listening to the owners and establishing a very high trust level with our companies,” said franchisee Mike Wendell. Country Inns & Suites offers a robust array of support programs to foster success of its operations. These include an industry-leading Revenue Optimization platform, Gallup Employee Engagement Survey and extensive staff educational opportunities. In addition, refreshing new design elements are being introduced into the brand’s signature concept, which are driving new levels of customer satisfaction.
3/12/2008 12:48:40 PM
Country Inn & Suites By Carlson, New Orleans French Quarter, Louisiana, USA
3/12/2008 12:48:57 PM
Park Inn Berlin Alexanderplatz, Germany
3/12/2008 12:50:56 PM
SLEEP WELL. LIVE WELL.
From its signature strong color palette to its engaging, energized service, Park Inn® has defined a new, free-spirited style of hospitality in the travel industry. The customer appeal of the brand is driving a record pace of new development.
Park Inn Ekaterinburg, Russia
' ' Park Inn Sarvar, Hungary
Fresh and innovative, Park Inn offers bright, bold and contemporary design that stands out against traditional competition. The Park Inn concept is about standards, not standardization. “These are international hotels that are global in outlook, national in scale, local in operation,” said Kurt Ritter, President and CEO of The Rezidor Hotel Group, which is rapidly expanding Park Inn in Europe, the Middle East and Africa (EMEA). Park Inn is Rezidor’s fastest growing brand. Being efficient, uncomplicated, practical and hassle-free is the foundation of the Park Inn experience. It’s easy and affordable–focusing on comfortable, refreshing sleep in a fresh, clean and safe environment. Services are always delivered with a warm and friendly attitude. This formula spells success as Park Inn has earned the respected J.D. Power and Associates top ranking in its category in EMEA and continues strong expansion beyond 100 locations worldwide.
3/12/2008 12:51:10 PM
WORLDWIDE PRESENCE DRIVES SUCCESS
Carlson’s extensive global organization creates a powerful and deep knowledge of local markets to drive success.
THE REZIDOR HOTEL GROUP The relationship between Carlson Hotels Worldwide and the European-based Rezidor Hotel Group has created unprecedented success for both organizations. Beginning as a licensing agreement for the Radisson brand in 1994, the partnership has expanded to include the additional brands of Regent, Park Inn and Country Inns & Suites, resulting in flourishing growth of Carlson hotel brands in Europe, the Middle East and Africa (EMEA). Carlson has also invested in ownership of The Rezidor Hotel Group, holding 41.7 percent of shares. “At Rezidor, we live by daring,” said Kurt Ritter, President and CEO of The Rezidor Hotel Group. “Nothing and nobody is average. We respect individual and local characteristics; be it owners, customers or cultures. We call it our Z-factor,” Ritter added. One of the industry’s great success stories, Rezidor has generated 20 percent compound annual growth for five consecutive years. “It’s the combination of our brands that make our portfolio unique. It’s the relevant and exciting component parts of each of these very individual brands that truly sets them apart and makes them genuine hotels of choice,” he added.
Kurt Ritter, President and CEO The Rezidor Hotel Group
Radisson SAS Cologne, Germany
The Regent Esplanade, Zagreb, Croatia
3/12/2008 12:55:07 PM
RADISSON EDWARDIAN HOTELS Adding a powerful presence to the Radisson brand in central London, Heathrow and Manchester, the outstanding locations of Radisson Edwardian Hotels are a showcase of success. The partnership with Carlson and Edwardian Hotels was the first major international expansion of the Radisson brand, completed over 15 years ago with Jasminder Singh, Chairman and CEO of Radisson Edwardian Hotels. Radisson Edwardian has now grown its portfolio to 13 distinctive hotels that offer style and world-class hospitality in some of the most sought-after locations in central London. Five new properties are in development, four of which will open by 2010. PARK PLAZA HOTELS IN EUROPE, MIDDLE EAST AND AFRICA Driving the growth of Park Plaza Hotels & Resorts in Europe, the Middle East and Africa is the Park Plaza Hotels European organization headed by Boris Ivesha, President and CEO. With offices in Amsterdam, London and Berlin, Park Plaza Hotels are in the midst of an ambitious expansion in EMEA and are expected to double in size by 2010. The company successfully listed on London’s AIM market in 2007 and the capital raised will be used to accelerate expansion. A recent development agreement with Global V Hospitality will expand the brand’s presence in exciting new markets such as Doha, Qatar and Marrakech, Morocco. Known for innovation, Park Plaza is incorporating high-energy design in its new hotels, such as the recently opened Park Plaza County Hall in London, and properties under construction such as Park Plaza Nuremberg and Park Plaza Westminster Bridge London.
Boris Ivesha, President and CEO Park Plaza Hotels EMEA
Jasminder Singh, Chairman and CEO Radisson Edwardian Hotels
Park Plaza County Hall, London, U.K.
Radisson Edwardian Mayfair, London, U.K.
3/12/2008 12:55:23 PM
DRIVING REVENUE. DELIVERING RESULTS.
Aggressive, innovative revenue generation programs position Carlson brands to outperform.
At the heart of the global success of Carlson Hotels Worldwide lies its ability to deliver business results. This competitive edge is driven by aggressive investment into innovative business drivers that maximize brand performance and reach out to customers worldwide. CUSTOMER INSIGHTS Growing revenue begins with understanding the customer–no hotel company knows its customers better than Carlson. In-depth research tracks profiles, spending patterns and lifetime value of all of its customers. “We have created an industry-leading customer relationship management (CRM) strategy that enables us to leverage customer knowledge into smart and highly efficient marketing, which in turn drives new customer trial, retention and value,” said Fredrik Korallus, Executive Vice President, Revenue Generation. GOLDPOINTS PLUSSM A new, global and highly competitive frequent guest program, goldpoints plus rewards faithful customers for their loyalty to the Carlson brands. The new generation goldpoints plus program is seeing aggressive membership growth, increased rate contribution and more repeat stays. “A consumer-centric loyalty program is a powerful tool supporting our brands to drive value,” said Korallus. “Goldpoints plus not only offers a wider resource for marketing, but also an expanding core of loyal guests who book at premium rates and spend more per stay.” FOCUSED MARKETING Through narrow-focused off-line and on-line marketing, Carlson Hotels promotes its brands to targeted consumers. Customers receive the right information through the right channels at the right time.
3/12/2008 12:13:42 PM
LOOK TO BOOK® The travel agent channel remains the backbone of the lucrative business travel segment. With its patented travel agent loyalty program, Look to Book,® Carlson drives premium rates and incremental revenue to hotels around the world. The global program has more than 350,000 travel agent members, and offers agents rewards and education on its brands, promotions and products. GLOBAL SALES Global, national and local sales resources maximize reach to leading corporate accounts and travel planners. Sensitive to the variances in global business practices, Carlson Hotels builds its sales teams with regional experts who know the key decision-makers and the decision-making process. INDUSTRY-LEADING ADVANCES IN REVENUE OPTIMIZATION Carlson Hotel Worldwide has taken revenue management to the next level with the development of forecasting tools and disciplines new to the hotel industry. The result is a Revenue Optimization platform with advanced modeling capabilities. Most importantly it delivers far more robust forecasting–the key to delivering performance. Investing in Revenue Optimization is part of Carlson’s strategy to drive greater profitability, supporting property management by delivering actionable forecasts and yielding strategies. DISTRIBUTION Continuous innovation and investments in its central reservations system broaden Carlson’s reach through new and traditional channels. The world of distribution is a complex environment with ever-evolving technologies and distribution channels. The key to success is connectivity at every channel where consumers and intermediaries meet to transact. Carlson has a rich legacy of innovation in the global distribution systems (GDS) and this legacy lives on with creative approaches to the new and evolving Internet-based channels. Visionary programs such as Rate of the Day extend the benefits to daily operations.
3/12/2008 12:13:59 PM
RESPONSIBLE GLOBAL CITIZENSHIP
A commitment to global citizenship programs makes the Carlson Hotels Worldwide brands good neighbors.
Responsible global citizenship, valuing relationships with communities and the greater society in which it operates, is a foundational commitment of Carlson Hotels Worldwide. Responsible business is demonstrated in policies and practices of environmental sustainability, ethical conduct, community relations, charitable giving and respect for diversity. One example is the company’s commitment to childhood causes. Carlson, together with the Curtis L. Carlson Family Foundation, is one of the co-founders of the World Childhood Foundation and supports the organization’s global initiatives to help children who are at risk of exploitation. In many parts of the world, guests at Carlson hotel brands can contribute to the World Childhood Foundation by voluntarily making a donation for each night of their stay to a program called Make Room In Your Heart For Kids. Carlson has also pledged to support the ECPAT Code Of Conduct, a program designed to prevent the sexual exploitation of children in the global travel and tourism industry.
BUILDING BLOCKS OF RESPONSIBLE BUSINESS Environmental Sustainability Ethical Business Community Relations Charitable Giving Diversity
Environmental responsibility and sustainability are also key areas of focus for the responsible business strategy. In Europe, the Middle East and Africa, the Carlson hotel brands are part of an industry-leading environmental program managed by The Rezidor Hotel Group, and Carlson Hotels Worldwide is further developing and expanding programs in the Americas. Globally, customers at Carlson hotel brands can further support responsible business through the company’s goldpoints plusSM loyalty program. The program offers redemption options to convert Gold Points® into donations to the World Childhood Foundation or to Carbon Neutral to offset carbon emissions generated by travel.
3/12/2008 12:57:06 PM
3/12/2008 12:57:34 PM
A WORLD OF OPPORTUNITIES
800-336-3301 (Americas) +32 2 702 9235 (Brussels) +65 651 19281 (Singapore) carlsonhotels.com
3/12/2008 10:32:19 AM
This action might not be possible to undo. Are you sure you want to continue?
We've moved you to where you read on your other device.
Get the full title to continue listening from where you left off, or restart the preview.