Findings:   - Turnover  for  recent  hires  is  

Activities:  

Benefits:  

17%  (5%  for  other   employees)   - Training  is  3  weeks  (industry   avg  4)   - Training  costs  per  hire  are  at   industry  avgs  (though   shorter)  

Opportunities:  

- Reducing  turnover   - Lengthen  training  programs   - Improve  quality  of  training   programs   - Modify  content  of  training   programs   - Improve  interview  process  

- Use  data  from  interviews  to   - Reduce  new  hire  turnover  to   design  new  training  programs   10%   to  avoid  common  and  costly   - Reduce  training  costs  to   mistakes   industry  avg   - Make  interview  process  more   rigorous   - Cut  out  useless  training   material,  replace  with  more   vital  information  (lengthen  if   Assumptions:   necessary)   - Industry  avg  turnover  for  new   hires  is  10%   -  

  Objectives  

CSFs  

Activities  
- Use  data  from   interviews  to   design  new   training   programs  to   avoid  common   and  costly   mistakes   - Make  interview   process  more   rigorous   - Cut  out  useless   training   material,   replace  with   more  vital   information   (lengthen  if   necessary)  

Deliverables  
- New  training   program   - New  interview   process  

Benefits  
- Reduce  new   hire  turnover  to   10%   - Reduce  training   costs  to   industry  avg  

- Reduce   - Consistent   turnover  rates   familiar  feel  for   - Reduce  training   employees  and   costs  (per   customers   trainee)   -   -    

 

Sign up to vote on this title
UsefulNot useful