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University of Gujrat
(Hafiz Hayat Campus)
Faculty of Management and Administrative Sciences
Course Title: Internship (Report based on Internship) Course Code: MGT -403
Name of Program Coordinator: ___________________
Signature of Program Coordinator: _________________ Date of Submission
Metro Group of Companies (Pvt) Ltd.
In The Name of ALLAH The Most Gracious The Most Merciful
Metro Group of Companies (Pvt) Ltd.
I am highly grateful of ALLAH Almighty who gave me power to complete the internship and this report. . I am also thankful to my teachers of UOG for their guidance and support. I am also thankful to my parents and brother for giving me support to complete my Degree without their support I would not able to complete my studies. Universities are scared places, where noble work of learning and teaching is carried out. Students enter in universities to learn and leave it to serve and that learning process is done through our spiritual fathers (teacher/professors).
I am also appreciative to the management of Metro Hi-Tech (pvt.) Ltd. for giving me a chance to complete my internship there. I am also thankful to staff of the Metro who gave me full support to learn.
2.3. reward honors & success stories 5.Metro Group of Companies (Pvt) Ltd.2.6 Contribution of organization toward economic 12-26 development 5.4 Introduction of all departments 5.2 Nature of the organization 126.96.36.199. 3. Table of Content: Content Part-I Page # 5.5 Comments on the organizational structure Twitter @ZeeshanAsghar FMAS 4 .4 Product/service lines 188.8.131.52 Main offices 5.2.3 Organizational structure 27-35 5.1 Brief history 5.3 Business volume.2.2 Number of employees 5.1 Introduction 7-11 5.5 PESTL analysis (political environmental stability logistic) 5.3.2 Overview of the organization 5.1 Organizational Hierarchy chart 5.
2 Details of Supervisors 5. Conclusions of the report 56-62 7.Metro Group of Companies (Pvt) Ltd.4 Detailed description of the departments you worked in during your internship. 5.4.4 Internee 5.4.3 Weekly timetables 5.4. 5.4. References 62-63 64 Twitter @ZeeshanAsghar FMAS 5 . 5.4. Recommendations 8.5 Detail description of the operations/activities of the department you worked in.4.6 Detail description of the project assigned during your internship.4.7 Summary of learning 36-55 6. Part-II 5.1 Brief Introduction of internee’s office/branch 5.
Its main are motorbikes MR-70 and MR-125. Company wants to meet the customer satisfaction as well as the number one motorcycle company of the Pakistan in the near future. It also contains the references which I have used to collect the relative data. This report also includes the duties I have performed and experience I have gained during my internship with in the organization. Room Cooler. Executive Summary This is about Metro Hi-Tech (Pvt) Ltd.Metro Group of Companies (Pvt) Ltd. production department etc. 4. I have discussed its brief history its mission & vision statement and nature of the organization. ready to provide a supportive solutions. Table Fans. Stabilizer and Electric Iron etc.e. Metro desire to stay in the business at any Conditions. Our extra sociable behavior keep our members and dealers cheerful and. I also make suggestions and recommendations on how they can improve their management system to gain competitive edge in the market. in 2007-2008b its sale in units was around 17000 and in 2008-2009 its sale in units is almost is 22000. Metro has adopt some unique strategies like METRO believe in providing best services to its customers with honest information. It is a well known name in motor cycle and home appliances manufacturing companies especially in Ceiling Fans. Electric &Gas Geysers. This report includes my experiences and practices that I have gain during my internship in the organization. I have also mentioned competitors of Metro Hi-tech Gujarat. Rapid Growth Company business with a good ratio each year i. It also includes PESTL. SWOT and Critical analysis of organization and its HR department. I also briefly discussed other departments of the organization like sales & marketing. This report reveals the organizational structure especially HR department and its functions. Twitter @ZeeshanAsghar FMAS 6 .
Twitter @ZeeshanAsghar FMAS 7 . Their extra friendly activities keep the members and dealers cheerful and always ready to provide a helping hand. In short time he approach different markets and gain high market share. METRO believes in providing best of services to our clients with authentic information. As a corporate guiding principle. Established by YUNAS Group of Industries in 1973 and incorporated as a Private Limited concern on 7th October 1985. Company started its manufacturing of Electric Fans in Pakistan under the brand name Which is METRO Group Of Companies. designs and sizes. Exhaust. and Electric heaters .1 INTRODUCTION METRO GROUP OF COMPANIES: METRO Hi-TECH (PVT) LTD is a sub part of the Yunas Fan Metal industries Gujrat. The METRO Group Of Companies has also started a new setup of manufacturing of Automotives & Household Appliances. in Various Styles. Gas. Main Body of Report 5.and Motor Cycles Air Coolers and Geysers in beautiful original designs. Pedestal. Double Action Bracket Fans and Table Fans.Metro Group of Companies (Pvt) Ltd. Vast range of Metro Fans includes special varieties of Ceiling. That include Washing Machine.
All these things are our back-up power to achieve our targets and goals. We consider in providing top and efficient services to our customers back by the State of Art Manufacturing equipment and modern quality control systems. building a one to one Co-relation with each individual customer and tailoring our service according to your requirements. Electrical Fans and in Household Appliances Manufacturing.Metro Group of Companies (Pvt) Ltd. MISSION: The main objective of METRO Group of Companies is to improve the level of customer service in Motor Bikes. Twitter @ZeeshanAsghar FMAS 8 . professionally handled by the experienced staff. Our mission is to set our operations around your needs. Thus the operation of the delivery services and distribution Is.
Twitter @ZeeshanAsghar FMAS 9 . To be a totally customer oriented company and to achieve Total Customer Satisfaction. economical and qualitative solutions to address the commuting needs of a diverse range of customers. To seek long –term and good relations with our suppliers and dealers with fair. To produce environment friendly vehicles. and to exhibit a socially responsible behavior. To be a contributing corporate citizen for the betterment of society.Metro Group of Companies (Pvt) Ltd. recognizes and rewards achievements at all levels of the organization. To assumes leadership role in the technological advancement of the industry and to achieve the highest level of quantitative indigenization.1 automobile company in Pakistan. honest and mutually profitable dealings. Metro’s Targets: To be the No. which motivates. To offer high value. To create a work environment.
Programme by Intertek Testing Services (Singapore) Pte Ltd.E.D. 7.Metro Group of Companies (Pvt) Ltd.S. Government of Pakistan. VISION: MEETING YOUR DREAMS… Quality is everything what we execute. · METRO Quality Products have been awarded Certification ISO9002:1994. on time.Also Registered with E in C’s Branch. Saudi Arabian Standard Organization (SASO) under International Conformity.B. 4. supervisors & inspectors under secure working environments. Rawalpindi (M. "The first Pakistani fan which is registered with Government of Kuwait". Pakistan Standard and Quality Control Authority. No.) Ministry of Industry. General Headquarters. We being quality conscious are approved by following quality institutions:- 1. WE INNOVATE NOT IMMITATE. Standard Development Centre (PSI-1). We are producing environmental friendly and energy saving products. every time. Twitter @ZeeshanAsghar FMAS 10 . experienced and devoted operational staff under the supervision of professionals.) 6. Q-SC-5755 DT 5/4/2000 by DET Norske Veritas (DNV). 3. Enlisted as Manufacturers/Exporters in Engineering Development Board (E. We have met all the above quality certifications criteria due to our highly qualified. Certificate 2. Right first time. 5.
We are proud to say that the key to our success is an unfailingly kept promise to our clientele by providing excellent customer service. click on the Feedback button on any page within this site.Metro Group of Companies (Pvt) Ltd. you will discover all about our products. Feel free to browse around this site. State-of-Art & leading Industrial State of Motorbikes. At this site. Electrical Fans. Thanks for visiting and we look forward to serve you. If you have comments or questions about our products or services. Mohammad Imtiaz Ahmed Chief Executive Metro Group of Companies Twitter @ZeeshanAsghar FMAS 11 . Our goal is to provide you useful information about our company that we hope makes it easier for you to do business with us. established over 29 years ago with the prime objective to offer a comfortable and reliable products to all our highly valued clients. Being the pioneers of this business here. Chief Executive Message On behalf of METRO Group of Companies formally Known as YUNIS Industries (Pvt. Tube Lights Fittings and many other house-hold appliances Manufacturer in Asia. we have the great pleasure in presenting ourselves as the pioneers in Group of Companies. Geysers . as well as our courteous and resourceful staff. Washing Machines. or simply need more information and want to contact us.) Ltd. competitive pricing plus total customer satisfaction by our highly trained staff who shares a genuine commitment to professionalism.
Twitter @ZeeshanAsghar FMAS 12 . Q-SC-5755 DT 5/ 4/ 2000 by DET Norske Veritas (DNV). provided that purpose of this provision.1 Brief History: Metro H-Tech (PVT) Ltd . 100 each. where two or more persons hold one or more shares in the Company jointly.500. on such terms and conditions. and the right to transfer the shares of the Company is restricted in mannered to the extent herein appearing. 4.Gujrat is renowned name among the Fans and Motor cycle manufacturing at Pakistan for the last decades and serving its esteemed clients by supplying quality under the popular brand name ―Metro H-Tech‖. The shares shall be under the control of the Directors who may allot or otherwise dispose of the same to such persons. and at such times.2. as the Directors think fit.The initial capital of the Company is Rs.2. Metro Quality Products have been awarded Certification ISO9002:1Certified NO. they shall be treated as a single member.2 Nature of the organization: It is an automobile manufacturing company.Metro Group of Companies (Pvt) Ltd. The Company is a Private Company within the meaning of Section 2(1) (28) of the Ordinance.000/ 45.2 Overview of the Organization: 5. 5.000 ordinary shares of Rs. The number of the members of the Company (exclusive of persons in the employment of the Company) shall be limited to fifty. 5. No invitation shall issue to the public to subscribe for any shares of the Company. and accordingly. The right to transfer the shares of the Company is restricted in manner and to the extent herein appearing.
The company has maintained proper books of account. Group Systems & Technology Committee The Group System and Technology Committee are responsible to provide an insight towards the various technological aspects of information systems. To invite investment from local and foreign sources and to promote the establishment of new industries in Pakistan or any part of the world. Management Committee The Management Committee acts at the operating level in an advisory capacity to the CEO. overhaul alter any machinery. service. prepared by the management of the Metro company. accessories. The objective of the Committee is to introduce leading edge technology and IT initiative to automate information delivery and accessibility of data for enhancement of time and cost efficiency. Once at least in every year the account of the Company shall be examined and the correctness of the profit and loss account and balance sheet ascertained by Auditors and the provisions of the Ordinance in regard to audit and the appointment and qualification of auditors shall be observed.Metro Group of Companies (Pvt) Ltd. providing recommendations relating to the business and other corporate affairs. The committee is also responsible for maintaining healthy environment within and outside the company through its environment friendly products. repair. Twitter @ZeeshanAsghar FMAS 13 . the results of its operations. capital and expense Budget development and stewardship of business plans. sell. To buy. fairly present its state of affairs. equipment and fittings of all electrical and other mechanical equipment. manufacture let on hire. The Committee has responsibility for reviewing and forwarding long-term plans. Code of Corporate Governance The financial statements. cash flows and changes in equity. component parts.
Information about taxes is given in notes to the accounts. There has been no material departure from the best practices of corporate governance. except for change as explained in note to the accounts.3 Business volume. The Company operates a contributory provident fund scheme for all employees and defined benefit gratuity fund scheme for its management/non-management employees on behalf of the Board of Directors. 5.The system of internal control is sound in design and has been effectively implemented and monitored. as detailed in the listing regulations.The preparation of financial statements and accounting are according to the International Standards of Accounting. which is also applicable in Pakistan. A summary of key operating and financial data of the company is annex. The Metro Group of Company’s ability to continue as a going concern.2. The process of monitoring internal controls will continue as an ongoing process with the objective to further strengthen the controls and bring improvements in the system.Metro Group of Companies (Pvt) Ltd. Appropriate accounting policies have been consistently applied. reward honors & success stories: Twitter @ZeeshanAsghar FMAS 14 .
Chromatic Fans 8. Stores. Louver Fans 7. Stabilizer Twitter @ZeeshanAsghar FMAS 15 .Metro Group of Companies (Pvt) Ltd. Ceiling Fans 3. Motor CYCLE 2.4 Product and service line: 1. The Industry operates from 25 Acres facility incorporating Factory. Table Fans 4. Electric Iron 9.2. 5. Total workforce = 300 Labor=232 Office Staff = 60 International Marketing Coordinators =77 International Dealers =41 Board of Directors =5 Distributors in Pakistan =110 Fixed Assets Value = US $ 5 m Stock Value = US $ Metro has achieved its target of manufacturing and selling almost 22000 motor bikes within 6 months. Offices and Display Centre. Pedestal Fans 5. Electric &Gas Geysers 11. Exhaust Fans 6. Room Cooler 10.
The most demanding product of Metro. Almost 80% of sale is consisted of this bike. Metro MR 70-Red. Metro MR 125-Red 6.Metro Group of Companies (Pvt) Ltd. Metro MR 125-Black 7. Metro MR 70-Blue 5. Metro MR 70-Black 3. 2. The complete list with picture of the Metro Motorcycle of the Metro Company is given below: 1. Metro MR 70-Blue 4. Metro-125’s Back Light and Front Light Twitter @ZeeshanAsghar FMAS 16 .
Mobil Oil for Motorcycle 10.Metro Group of Companies (Pvt) Ltd. 8. Petrol Tank 9. Some other are given in this poster: Twitter @ZeeshanAsghar FMAS 17 .
PESTL assesses a market. e. Social. 5. Environmental. social factors are more related to consumer businesses or a Business to Business close to the consumer-end of the supply chain. from the standpoint of a particular proposition or a business. Legal forces that can effect the environment of an organization. In fact. including competitors.g.2. whereas political factors are more clearly relevant to a global munitions supplier or manufacturer.5 PESTL Analysis: Environmental Scan / External Analysis / Macro environment \ Internal Analysis \ Microenvironment | PESTL PESTL analysis means to get the external information and find out the important factors that can affect the entire organization. PESTL analysis stands for Political.Metro Group of Companies (Pvt) Ltd. PESTL analysis is consider as important in every organization different environmental Analysis before beginning the marketing process. Technological. PESTL vary in significance depending on the type of business. environmental analysis should be continuous and feed all aspects of planning. In which it’s included with sum of the PESTL. Twitter @ZeeshanAsghar FMAS 18 .
So factory will remain closed. For example. Law of workers 3. changes its policies of trade and tariffs. Trade restrictions and tariffs 4. Economic growth 2. Exchange rates 3. 1. Tax policy & environment regulation Metro Hi-Tech is effected a lot due to political instability of the country. If the govt. tax etc. Company business strongly affected by the political instability and terrorist activities in our country. Because if any misshapen occurs production and working of factory and office is effected due to strikes. Political stability 2. Metro get affected due to the change in the regulations. Economical Factors: This factor is affecting the rate of the purchase that some potential people have relatively decreased the cost of the capital of the firm. So there are some example of the economical factors that affect the firm’s cost and profit.Metro Group of Companies (Pvt) Ltd. Interest rate Twitter @ZeeshanAsghar FMAS 19 . 1. For-example due to assassination of Mohtarma Benazir Bhutto and Governer Salman Taseer Metro factory was remaining closed. Legal/Political factors: Political factors include the government rules and regulation that a firm has to follow and also have the formal and informal rules that an organization must be operate. Inflation rates 4.
Uncertain economical situation Set of factors including the business cycle inflation and interest rate that affect the marketing activities of an organization. The high interest rates prevailing in the economy effect our payments but we have to survive in the economy in the same conditions. 1. 5. Environment safety Twitter @ZeeshanAsghar FMAS 20 . Emphasis on safety. Some of these factors affect the organization internally that are. 4. The extra cost we have to bear due to electricity can be compensated by the supply of sue gas for our generators at a talkatively low price than available to the other manufactures due to our good selection of location. Another big problem is the load shedding and also the non availability of electricity but we have to make the extra arrangement to cope with the situation. This factor affects the customer needs and their taste and their potential to buy the product. Age distribution 3. Changing consumer-spending patterns 7. The inflation rate in our country is increasing day by day though this is the big factor which can affect the business.Metro Group of Companies (Pvt) Ltd. Population growth rate 2. Too many fluctuations in exchange rates will effect the import and export of the company. Changes in income 6. Social factors: This factor includes the cultural aspects and age and experiments of the external Microenvironment.
Some of the main factor it has that can affect the entire organization wholly is. Metro should be focused on doing good not doing well. Social factors in the country are favorable for the industry. these types of improvement in taste and attitude is affect the industry a lot. Automation 3. Also the employees of this organization will be treated as internal customer. perceptions. and influence of outsourcing decisions. Technological factors: Technology is vital for competitive advantage. Society’s basic values. 1. Research and Development activity. Attitudes to foreign products and services of the customers are improving day by day so. preferences and behaviors are known as the cultural forces As the product is being launched in Pakistan and in the province of Punjab therefore all the values. Incentive to technology 4. Technology rate of change 2. and is major drivers of globalization.Metro Group of Companies (Pvt) Ltd. Another social factor which is very important is the purchasing power of the people. This factor has low power of Barrier to entry. And this factors is also reduces the low production level. We Should provide the quality product at a reasonable price keeping in mind the purchasing power of the people so that people at level can have our product. Social and Cultural Forces includes a wide range of social and demographic and cultural factors that shape the environment of business. Technological factors are also favorable for the industry because the technological advancement is possible for every industry. Twitter @ZeeshanAsghar FMAS 21 . perceptions have been taken in accordance to the cultural of Pakistan.
This factor is quite unfavorable for as this technology is not available easily in Pakistan. So they have to face such problem related to this factor. and sales agencies play an important role in circulation of money. High tax revenue for Govt.Metro Group of Companies (Pvt) Ltd. 4. Job creation 2. so metro is now known as Metro Group of Companies. Vendors. distributor. Metro imports different parts from vendors of China and Malaysia and having good relations with them. 5. Metro involves not only in import of different parts of motor bikes like engines etc…but also in export of bike to Bangladesh. It not only provides employment to almost 300 workers but also develop a market product for the customers. The major goal of METRO is to improve the intensity of customer service in Metro Motor Bikes. Malaysia and Singapore by which foreign currency comes to Pakistan. Electrical Fans and in Household Appliances Manufacturing which can never be achieved without making use of latest technology. Metro motor bike generate profit for the company which helps the company to invest money into different projects. Metro is a Pakistan based firm it is not only a source of foreign income for company but also creates goodwill of Pakistan in other countries of the world. However by making research this can give competitive advantage. They are strongly committed with the adaptation of the new technology.6 Contribution of organization toward economic development: Metro Hi-Tech contribute a lot towards economic development of the country. Metro has contributed in following sectors for the development of economy: 1. Rise Earning of labor 3. One other factor which has a negative effect is that the technology is so much rapidly changing in this sector so business has to face challenges day by day. Twitter @ZeeshanAsghar FMAS 22 .2. Increased capital investment.
The Business values Metro Hi-Tech (Pvt) Ltd. 9. Give Respect.e. Always encourage for innovation and help in R&D Proceed always with ambition and youthfulness. Management Follow 3S spirit i. Gujrat Corporate philosophy: In Maintaining a international viewpoint. Management policy: Good working environment that encourage open communications. Metro is devoted to supplying products of the highest quality yet at a reasonable price for worldwide customer satisfaction. Effective Man controlling over i. smart and speed. 5. Creating suitable working environment for continuous development of product and workforce. and make the most effective use of time.e.Metro Group of Companies (Pvt) Ltd. small. Decrease in unequal distribution of wealth. Foreign earnings. struggle constantly for a pleasant flow of work. 8. 10. Increase in import and export of country 7. FMAS 23 Twitter @ZeeshanAsghar . machines. Dynamic manufacturing and marketing of impressive products According to the entire satisfaction of customers. Increase in GNP. Technological advancement. methods and materials. Respect for all – man has priority over others. Training and development of unskilled labor 6. Encourage in developing new ideas. Provide sufficient return to share holders and fulfill corporate civic Liabilities.
Metro is committed to supplying the products which are in highest quality through its smart team work defined by the rigid parameters & TQM total quality management continually improving its strategies and goals for better performance. Human resource and succession plan: The H. Marketing & Planning.r Policy or Human Resource Policy is the process to choose or hire young. Human Resource Division also have succession plan for each key job/area to make sure the continuity of operations in the relevant division and to fill the temporary/permanent whenever the position is vacant. fresh.Metro Group of Companies (Pvt) Ltd. Metro is devoted to supply the impressive products of its highest quality. Finance. Production. Quality policy: To achieve the customer satisfaction. Productivity: With combination of safety and quality it will leads to shine the performance in all fields of its activities i. Twitter @ZeeshanAsghar FMAS 24 .1 customer satisfaction. energetic. to its customer through its efficient team work. Quality: To achieve the No. After Sales Service. active and best suitable peoples to meet the existing and future workforce requirements and providing its associates maximum opportunities for inner mobility through personal training and development to enable them to take higher positions. Priority standards of conduct: Safety measures are always first priority of production without safety.e. Each Person play its effective and responsible role in its working field. Logistics & Imports and Human Resource & Administration etc.
Environment policy: Metro Group of Companies (Pvt) Ltd Gujrat. regulations and other requirements that apply to its activities. Metro Group of Companies Commitment to total quality management continual improvement of the environmental performance and review of the environmental management system to ensure its suitability. Metro Group of Companies Create environment friendly attitude among associates.Metro Group of Companies (Pvt) Ltd. Metro Group of Companies Operate in compliance with relevant environmental laws. products and services. Metro Group of Companies objectives and targets to control the effects of activities on local environment as for as technically feasible. Metro’s environmental philosophy is firmly based on the following guidelines: Metro Group of Companies Recognize the impacts of the significant aspects on the environment resulting from activities. Twitter @ZeeshanAsghar FMAS 25 . being responsible member of the society considers the protection of the global environment as a essential concern.
health and environment. Never make excuses. Safety. Metro implements and maintains the programs that provide reasonable assurance that the business will do the following: Design facilities and conduct operations in a way that avoids risk to human health. Operating Principles: Always keep the deadline. safety and the environment. Twitter @ZeeshanAsghar FMAS 26 . safety and environmental protection information to potentially affected persons. To examine and communicate the known hazards of operations with relevant health.Metro Group of Companies (Pvt) Ltd. Metro Group of Companies (Pvt) Ltd Gujrat conducts its business responsibly and in a way to make sure Health. Teamwork. Safety and protection from Environmental aspects of its associates and the society.
3 Organizational structure: 5. and thus to what degree their views shape the organization’s actions.3. Twitter @ZeeshanAsghar FMAS 27 . 1.Metro Group of Companies (Pvt) Ltd. Organizational structure affects organizational action in two big ways. First. it provides the foundation on that whom standard working procedures and routines rest are followed. authorities and relations organized in such a way as to enable the organization to perform its functions. 5. determine which individuals get to take part in which decisionmaking processes. It can be defined as responsibilities.1 Organizational Hierarchy chart: Organizational structure is a proper system of job Correlations that coordinates employees to achieve a company's goals. Secondly. 2.
Senior HR Officer. Senior Admin Officer. Senior Labour Officer. Advertising Officer.Metro Group of Companies (Pvt) Ltd. Incharge Buying (Purchase). There are 5 categories in ―M‖ Grade. Personal Secretary. Designations in ―E‖ grades are as follows. There are 3 categories in ―E‖ Grade. Area Sales Officer. Sales Officer. Senior Sales Officer. Testing Engineer. Account Officer. Twitter @ZeeshanAsghar FMAS 28 . Development Engineer. Grade “E2” (Executive): Engineer. Import Officer. Production Designer. Senior Account Officer. Shift Engineer. Computer Programmer. Designations in ―M‖ grades are as follows. Executive Assistant. Grading Criteria: Grade “M” Grade ―M‖ is used for managers. Engineer. Coordination Officer. Grade M5 M4 M3 M2 M1 Grade “E” Designation General Manager Senior Manager Manager Deputy Manager Assistant Manager Grade ―E‖ is used for Executives. Commercial Officer. Personnel Officer. Senior Sales. Grade “E3” (Senior Executive): Senior Engineer.
Liaison Officer. After Sales Supervisor. Security Incharge. Supervisor. Foreman. Grade “S” Grade ―S‖ is used for Supervisors. Grade “S3” (Senior Supervisor): Assistant Designer. Assistant Cashier. Data Controller. Assistant Designer. Shop Incharge Grade “S1” (Junior Supervisor): Draughtsman Mechanical. Assistant Import Officer. Designations in ―S‖ grades are as follows. Personal Secretary. Store Keeper. Grade “S2” (Supervisor): Assistant Supervisor. Sales Assistant. SubEngineer. Grade “E1” (Junior Executive): Mechanical Designer.Metro Group of Companies (Pvt) Ltd. Accountant. Buying Assistant. Accountant. Data Controller. Assistant Purchase Officer. Assistant Engineer. Data Entry Operator. Computer Operator. Designer. Store Supervisor. Twitter @ZeeshanAsghar FMAS 29 . Office Assistant. Assistant Officer. There are 3 categories in ―S‖ Grade. Assistant Accountant. Sr. Personal Assistant. Part Assistant. Line Supervisor. Security Incharge.
Semi Skilled Worker: Workers having more than two to three years experience of relevant field is designated Semi Skilled Workers. Twitter @ZeeshanAsghar FMAS 30 . Rawalpindi and Gujarat.Metro Group of Companies (Pvt) Ltd. They must be capable of troubleshoot all problems arsis in their specific job. Non Graded Worker There are three categories in Non Graded workers. 5.3.3 Offices: Metro main office is situated in Lahore city.3.2 Number of employees: Total current employees in the Metro H-Tech (PVT) Ltd are almost 300 which involve almost 232 workers and 60 office staff. They may troubleshoot most but not all problems arsis in their specific job. Other offices situated in Multan. Designations in Non Graded Workers are as follow:- Skilled Worker: Workers having more than five years experience of relevant field is designated Skilled Workers. Helper: Workers or trainees without any experience of relevant field are designated as Helpers. 5. Karachi.
3. In Metro we have divided production department into different sections which are as fallows: 1. mask and gloves. The different parts are assembled in different positions in assembly line and finally a quality check is done to assure the quality of engine and after check engine number is assigned. every employee wear proper dresses. Twitter @ZeeshanAsghar FMAS 31 . The production of the company is very essential for the company to run its business smoothly. Different chemicals are used in paint section. The manager of production department is Mr. 5. Pre-delivery Inspection Paint Shop: In paint shop body of the bike is painted and stickers with Metro monogram are pasted on the fuel tanks and this process is called Striping. The paint section checks quality and fuel tanks and side covers according to standard.Metro Group of Companies (Pvt) Ltd. Engine Assembly: In the engine section assemble different parts of engine and determine its quality.4 Introduction of all departments Production department: Production is the section of a company which deals with the physical manufacture of the company’s products. Engine Assembly 3. Paint Shop 2. Frame Assembly 4. Malik Imtiaz. If Production fails to meet its target output monthly income is down and customers are likely to complain about late delivery.
Spare Parts. that currently forms the backbone of the marketing effort. There are almost seventeen points where different parts of Motor cycle are assembled and resulting to end product. and internet etc.V. but quality level is excellent. Sales departments are in Lahore. Pre-delivery Inspection: Next section it goes to PDI (pre delivering Inspection) and perceive it fully. Special Sales (Credit Sales) and Second Hand Exchange than the traditional dealerships that offer only selected services. As expected. the dealership concept is successfully generating the extra brand equity that differentiates Metro's products from the copy makers to create a distinct value premium. Karachi. Metro's marketing strength over the years has been the ability of its team and the different functions to act in union. if any problem occur it return back else deliver to Distributors and sales center. The assembling is done through electronic screw drivers by which screws are tighten. Company has almost matured with 300 dealerships. Service.Metro Group of Companies (Pvt) Ltd. With time Company start making improvement in all areas of marketing. The Dealers Development program. They give same bikes with lower price rate. News Papers. Sale & Marketing Department: Companies advertise their bikes through different channels like T. Frame Assembly: All parts were placed near assembly line . When demand of motor cycle increased then profitability ratio increase company gain more grip over competitors. and also have distributors in different cities. This means that the company now has more dealerships that provide full range of services like Sales. The presence of the Twitter @ZeeshanAsghar FMAS 32 . Multan.When work start all parts of the Motor cycle merged in Assembly line.
Identifying the needs of customers and suppliers. the recall value of the ads has been so powerful that all over the country customers are willing to wait for the company's product rather than purchase an inferior one. Metro is reinforcing efforts to serve its loyal customers even at the cost of lower margins. In times of excess demand. Procurement department: Procurement is the sourcing and purchasing of goods and services for business use. Newspapers and radio will play a distinct role in projecting the company's message. Metro has always promoted environment awareness and safety-riding activities through its Customer Education Programs. dealerships has resulted in improved sales in relatively weak or unfocused areas. It is expected that this media campaign will provide the base to launch Metro's next push for market growth. The company also re-initiated and started advertising campaign on the electronic media. Issues in procurement include: 1. 2. Metro has always been at the front position in promoting Customer Care activities. media advertisements on TV. Vendor Management 3.Metro Group of Companies (Pvt) Ltd. As Metro prepares to shift another gear to fulfill its dream of "class to mass" . The advertisements were instrumental in reinforcing Metro's quality and brand in the consumer mind through the very popular ―DHOOM MACHAY SARAKOON PAR” & “METRO KA VADAH PETROL KAM SAFAR ZIYADAH”slogan. Metro’s procurement department has contract with different vendors in Pakistan and China. The purpose of the Procurement Department is to identify the requirements of production and other departments and make things available to them so that they can work efficiently. Decision criteria Twitter @ZeeshanAsghar FMAS 33 .
Choosing and preparing tools and processes to communicate with suppliers.Metro Group of Companies (Pvt) Ltd. Prepare the financial statement on monthly basis. Analyzing the financial statement. Keep the record for all the types of payments. Prepare the projected income statement. quotes and suppliers. negotiates their assets and liabilities. 6. 5. Budgeting Maintain in minimum level of cash to meet the daily transaction. quarterly basis and annually basis. Prepare the facility report. balance sheet and cash flow statement. Finance and Accounts department: In Finance Department Company determine total cost of the product. Setting policies for evaluating proposals. Prepare the bank reconciliation statement. Calculate the working capital requirements. Twitter @ZeeshanAsghar FMAS 34 . Prepare the production Report.What is their actual cost and what prices recommend. 4. Maintain the debit and debit credit balance of the customers Deal with the sales tax and income tax. company determines their profit or loss . Few Functions of the Finance Department: These are the following main function of the finance department. Preparing requests for proposals and requests for quotations.
Which is also named as organizational chart. Metro has a straight and well defined organizational structure . IT department: In this section every department communicate to main office through different channels. In Metro Centralized Organizational Structure is fallowed. Each department works independently but still there are dependencies on each other. In Metro a well defined grading system is followed and employees are designated according to their position in the organization. Also the work of Finance and Accounts department is interlinked. There are different types of organization structures that companies follow depending on a variety of things. Production department is dependent on the Purchase department and imports department.3. it can be based on geographical regions. products or hierarchy.This department develop Web sites for company and issues e-mail dresses to employees.5 Comments on organizational structure: Every effective organization must have an organizational structure.g. It’s the kind of structure that determine the hierarchy and reporting structure in any Company. e. Finance department has keen link with the sale and purchase departments. The structure of the Metro is Functional. Twitter @ZeeshanAsghar FMAS 35 . Important information send and receive under the custody of IT department .Metro Group of Companies (Pvt) Ltd. The payroll system is the hands of HR but the entries of salaries are done by the Accounts department. 5.
Gujrat.Metro Group of Companies (Pvt) Ltd. He has Professional degree of Master of Business Administration in Human Resource Management. Twitter @ZeeshanAsghar FMAS 36 . 5.Hassan Rashid who is the Executive H.4.R Manager of Metro Hi-tech (Pvt) Ltd and working here since last 1 year. 2011. I have done my internship from 1st August.2 Details of Supervisor: My supervisor was Mr. It is the only factory of Metro where motor cycles are assembled and the only office where HR department of the company exists.4 Internee work Part II 5. G. 2011 to 17th September. 5.T road.4.1 Brief Introduction of internee’s office/branch: I have done my internship in Metro Hi-tech (Pvt) Ltd. I have completed my 6 weeks internship in Human Resource and Administration Office in Metro Hi-tech Gujrat.
Studying each aspect of the assigned work. shortcomings etc based on academic background.3 Weekly timetables: Week Department Work Done Introduction. 5. Analyzing strengths and weaknesses. 3 HRM Re-write the Job Descriptions in a prescribed form of the production department To understand HR Process like recruitment.Metro Group of Companies (Pvt) Ltd. recommendations & alternate plan Twitter @ZeeshanAsghar FMAS 37 . training and development. Visit different departments Job Analysis as getting all relevant written Supervisor Signature 1 HRM 2 HRM materials. 5 HRM Finding gaps. orientation. performance appraisal.4.Orientation. people to get their 6 HRM viewpoint on recommendations and their ideas about practicability of recommendations. Working Meeting on informed recommendations. 4 HRM selection.
maintaining attendance records.4 HR department: The Human Resource Department at Metro Group Of Companies is accountable for a number of actions to Human Resource Management & Development. feedback) 3. Compensation and Benefits (pay structure. Human Resource Processes Job analysis: Job analysis is used to know the work activities. He asks questions about the job and other job related questions.4. human behavior. Training and Development (coaching. job rotation . and working conditions of a particular job. job analysis is done by HR Executive officer (Hassan Rashid). sick leave pay plans. Providing Employment by number of procedures (recruitment. In Metro. In this. He collects all the information by using interview technique. He also collects the information about the human skills which are required for the job. He may also want the information about the job’s performance standards. performance appraisal. HR manager want to know the machines and tools which are used to perform that job. insurance programs. selection and introduction into the organization) 2. Performance Management (performance appraisal. These include: 1. 5. pensions. loan funds) 4. He asks the questions such as Twitter @ZeeshanAsghar FMAS 38 .Metro Group of Companies (Pvt) Ltd. evaluation).
Using this information. 1. What is your education? 6. job duties. What are the major duties? 3. What is the job’s physical demand? 9. how he does it. he prepares a complete job analysis. This information about job is then used in two ways: 1) Job description 2) job specification Job description: In job description. Twitter @ZeeshanAsghar FMAS 39 . How many years of experience you got? 7. What are the working conditions? 4. What are the other skills you posses? 8. What is the job being performed? 2. and what the working conditions are is written. job function. information about what a worker actually does. In Metro. What are the job duties and responsibilities? 5. They write job name.Metro Group of Companies (Pvt) Ltd. Job specification: Job specification consists of the information about the human traits and experience which are needed to perform a particular job. What are the health and safety conditions? 10. limit of authority and skills required for the job in job description. In which activities do you participate? These were some questions by which he collects information about job from employee. the job descriptions are written by using the information collected from job analysis. This enables them to know the duties of that particular job and use this information at the time of recruitment for that job.
Metro Group of Companies (Pvt) Ltd. Planning and forecasting is not properly done. 5. They don’t plan their future manpower needs.5 Functions of HR Department STEPS OF HR PROCESS: The steps of HR process which are performed in METRO are: HR PLANNING: HR planning in Hr management is a process by which an organization ensures that it has the right number & kind of people at the right place and at the right time. This is all helpful for them while creating a pool of candidates. In metro. Forecasting future manpower requirements. They write all the human traits which are required to perform a job successfully. Job specification is used for launching a recruitment campaign. In metro. They don’t use any of the forecasting technique. They Twitter @ZeeshanAsghar FMAS 40 . where we use mathematical projections to project trends in the economic environment and development of the industry.4. job specifications are also derived from job analysis. It is the process of identifying the gap between what is the current business situation or current manpower and what is the future business situation or manpower need and developing a plan to fill the gap with numbers of additional workers/staff /managers etc skills of different levels flexibility in job handling achieving equal employment opportunities experience-lifting the experience levels capabilities—improving capabilities for performance increase potential of people training. capable of effectively and efficiently completing those tasks that help the organization achieve its overall objectives.
These are internal as well as external. by using the job description and job specification information. They start their recruiting and selection procedure only when there is demand of the new employee for any of their department. An unskilled or incompetent employee can cause a big loss for the company. the head of that department will send their need to HR department and the post name for which they need a new employee. Former employees are rehired for the benefit of the organization. Succession Planning: Metro company also emphasis on succession planning for high level jobs.Metro Group of Companies (Pvt) Ltd. 2. Rehiring: Employees are rehired according to needs of the job. In metro. and ways of doing things.They develop the skills of their employees’ for their higher jobs. Twitter @ZeeshanAsghar FMAS 41 . the HR department starts the recruitment campaign. Company always have qualified person available when a high level of job is vacant . Then. Recruitment: Recruitment is a main part of any organization. Internal sources 1. If an organization cannot hire a competent employee for a specific job then they cannot improve their services. If one of the in departments needs a new employee. This recruiting technique is very efficient for executive jobs. don’t predict their future human resource needs and how they will fill these needs. as they know the organization’s culture style ant style. candidates are recruited from different sources.
They advertise on daily local and national newspapers like JUNG.ROZZEE.Vs through internet and get the job. So they have to use different external sources for recruitment. JAZBA etc Employment Agency: Metro company also has an agreement with an employment agency named GREENLAND AGENCY with provides the recruiting services to metro. Which are? Via internet: Metro companies recruit the candidates via internet. Metro provides their manpower needs to the agency with their required human needs. For this purpose. and sometimes they just don’t want to. External Resources: Metro company can’t get all the employees they need from their current staff. They recruit and select the employees on behalf of metro. then the agency select the best suitable employee for metro and gets the commission from metro. Advertising: Metro company also recruits the people by advertising their job needs through media.PK They post their job ads on this website and the eligible candidates access them via this website and submit their C.COM. Mostly. College recruiting: Twitter @ZeeshanAsghar FMAS 42 .Metro Group of Companies (Pvt) Ltd. they use newspaper for this purpose. They have registered their organization on the website. WWW.
Employees are asked to recommend a person for the job opening. Metro is also involved in college recruiting. Therefore it is important to ensure that the practice of employee referrals does not lead to a decrease in diversity within your organization. People recruited by your staff usually have some understanding of the work of the organization Twitter @ZeeshanAsghar FMAS 43 . People tend to recommend others with similar backgrounds. They hire the technical students. Employees usually only refer people that they are confident would be a good match for the position and organization. There is no need of any type of qualification. As far as working staff concerns the workers in Metro are employed on referral basis. For this purpose. And the references of the workers with good background history and fine output records are given preferences over others Considerations: The quality of employee referrals is usually high. The company basically needs the hard working workers. they go to SWEDISH INSTITUTE OF TECHNOLOGY (GRT) FARAN INSTITUTE OF TECHONOLOGY (GRT) Employee referrals: Metro company hires their low level workers purely on the basis of the referrals of the employees already working there. They recruit and select the fresh students from colleges. All they need is commitment of employees for their work. The existing employees used to give references of further employees if company needs.Metro Group of Companies (Pvt) Ltd.
Vs: First of all in selection process C. So it is necessary for a Human resource Manager to hire the best candidate available to them. Human Resource Managers should make sure that they select only that person that has best qualifications. skills. Main focus is on the qualification. It helps organization in meeting its goals and objectives because only a suitable employee will be able to perform his duties efficiently. Twitter @ZeeshanAsghar FMAS 44 . EEO 2. Selection: Selecting the right employee for any organization is very important. Receive C.s are collected of the candidates that apply in Metro for a particular job. Preference to internal source 4. also a right person selected for the job can take some affective decisions that will help an organization in growing quickly. the org will have to pay the price because that employee will not be able to perform his duties efficiently and also the reputation of the organization will be bad in the minds of public.V. skills and experience available which matches to job specification of a job. experience 3. If Human Resource Managers select an imperfect employee for the job based on some favoritism or biasness. Selection Policy: 1. The head of the department who needs the a new employee makes the final decision SELECTION PROCESS 1.Metro Group of Companies (Pvt) Ltd.
They notice the body language of the interviewee as well whether he is nervous or confident. That’s how the best supply of the candidates is got by Metro. As concerning manager knows all about the job for which they are selecting the employee so he asks technical questions related to job to see how a candidate reacts. 4. 3. Final Selection: By the combine decision of the HR manager and concerning manager. Technical Interview is taken In Metro. That’s how by providing candidate with proper time to speak and asking the relative analysis. They also give time to candidate to speak. Short listing of Candidates: First Human Resource Manager short lists the candidates on the basis of their C. they analyze that whether he is suitable for the job or not. the best suitable candidate is selected. Twitter @ZeeshanAsghar FMAS 45 . The line manager of the department in which the job is vacant. candidates are called for a interview. Interviews: After short listing the candidates. short list the candidates also on the basis of C.Vs and after best candidates are separated from the others. 2. they do not rush in the interviews.Metro Group of Companies (Pvt) Ltd. one of them even opens the door for the candidate to leave. Both Human Resource Manager and concerning Manager are present at the interview. Comfortable environment is provided to interviewee.Vs. Before concluding the interview they explain the job to interviewee also and then they close the interview in a very friendly manner. and candidates are completely provided with chance to speak.
such as the person responsible for ordering supplies. and the systems of that company. 7. Twitter @ZeeshanAsghar FMAS 46 . if he haven't already met. 6. subordinates. the payroll person and any others he feels are key to the operation. Reference Check: After the selection. 5. its processes.Metro Group of Companies (Pvt) Ltd. When a new employee joins the organization then the company organized a small party called orientation in the department in which he is being hired. Metro also do that when they hire a new employee. He shows him his work station and where to get any supplies he might need. This helps Human Resource Manager to analyze the past life of the candidate. He Introduces the new employee to the supervisor he will be reporting to. In this way the fresh employee can easily come to know about the system of the department as well as the company. and its people. references of that employee are contacted to get information about the previous reputation of the candidate. candidate joins the organization after one month notice. The HR manager introduces the fresh employee with the colleagues. its objectives. Conditional Job Offer: After checking out the references. He talks briefly about important contacts he will want to remember. Orientation: After a person is hired in an organization then the first thing to do is to introduce him with the organization.
If his performance is up to the mark then. and the employee does not have any previous experience about the activities of the job. Lecture type training: Twitter @ZeeshanAsghar FMAS 47 . If the job is entirely new. Then they implement the suggested training program on those employees. otherwise he will be trained. Metro company also uses the tool of training to increase the performance level of their employees. Training holds a lot of significance in any organization. he will not be trained.Metro Group of Companies (Pvt) Ltd. it depends on the nature and kind of job. They mostly use two training methods. otherwise. Training step starts immediately after the orientation of the employee. an organization can adapt to any kind of changes no matter whether it is a legal. Sometimes. Firstly. then he will need immediate training after being employed. By providing the training to its employees. For this purpose. they identify the employees which are lacking in performance and need to be trained. Development refers to the teachings which will lead the employee for future efficiency. they mostly apply coaching method. Training & Development: Training is a process of teaching new employees the basic skills they need to perform heir jobs. training will be depending on the performance of the employee. technological or economical change. in which they assign a coach on the employee. Which are as Fallows? On the job training: (OJT) They use on the job training to train their lacked employees. After that. they see that is there any need to train the employees. which guides the employee that how to work in different situations. This is a very effective source of training and its results are very fruitful.
Compensation & benefits: Compensation is one the most important human resource management functions for the Metro’s HRM department. junior employees acquire the exposure of senior experienced employees. In this way. whereas all the employees working at same position are given the same benefits regardless of their merit. That’s also the way they motivate their employees. To encourage performance it is obvious that it must be rewarded. Metro just does that. It helps to reinforce the organization’s culture and the key values and to facilitate the achievement of its strategic business objectives. Level of the designation decides the level of benefits.Metro Group of Companies (Pvt) Ltd. performance and duties Twitter @ZeeshanAsghar FMAS 48 . Employees who have contributed the most in the achievement of the organization’s strategic business objectives receive greatest rewards. A supervisor of specific department is assigned the obligations of the instructor and the employees who are to be trained are asked to attend the lecture in the demonstration hall at predefined timings by the HR department. Another way to train which is applied in Metro is conducting lectures. Benefits: The receipt of the benefit is determined on the bases of level rather than on the basis of position.
Therefore it develops plans and procedures and provide resources to successfully implement this policy and for dealing effectively with any emergency. Twitter @ZeeshanAsghar FMAS 49 .000 and Rs. Loan facility: Metro offers loan facility to their employees. They can get the loan from the company and use that to build and buy houses. health and safety training to all its employees and other relevant persons to enable them to carry out their duties safely without causing harm to themselves. It provides environmental. This is a good tool to motivate the employee and him become motivated and loyal towards the organization. its customers and the public. 4. Work place security: Metro ensures that all its present and future activities are conducted safely. 3. 1. The employee can get the loan up to 70% of his provident fund. an equal amount is contributed by the member 2. Group Life Insurance: All permanent employees are covered against death and disability up to 200. The company contributes eleven percent of the basic salary to the fund. Provident Fund: All permanent employees are entitled to become its member.50. without endangering the health of its employees.Metro Group of Companies (Pvt) Ltd. to other individuals and to the environment. 000 for the management and the non-management staff respectively.
Metro Group of Companies (Pvt) Ltd.
5. Housing facility:
Metro company also offers free housing facility to the employees which have come from far areas. This is very helpful and motivating activity for the employees.
6. Working environment:
Metro is committed to running their business in an environmentally sound and sustainable manner. They set goals for continuous improvement in their development, sourcing, manufacturing, and transportation activities. As part of that commitment, they take a long term and life cycle view, continually improving environmental performance, communicating openly with their stakeholders and reporting regularly on the company’s performance. Every manager and supervisor is responsible to see that there is no violation of laws within his / her area of responsibility which proper supervision could have prevented. The manager and supervisor are held responsible if he / she delegates particular tasks.
7. Leaves or annual Vacations:
Leaves are the legal right of the employees. Metro provides 25 annual leaves to all its employees. It is a company policy to encourage employees to take time off from work to reduce stress level and break out from the day to day routine in order to spend some quality time away from work. Accumulating compensated absences Provisions are made annually to cover the obligation for accumulating compensated absences and are charged to profit.
Metro Group of Companies (Pvt) Ltd.
Employee retirement benefits:
The main feature of the schemes operated by the company for its employees is as follows:
All the executive staff members participate in an approved funded defined benefit pension plan. In addition, there is an approved funded defined benefit gratuity plan for all employees. Monthly contributions are made by both employer and employee and at the end the total amount is paid to employee with addition of 7% profit on net amount
As we all know that the short fall in production of any company is a very serious matter, especially for the companies whose ultimate aim is to earn profit. A company continuously tries to find ways to increase its sale day by day. So the sales will enhance only when then there is an adequate amount of product is producing in the factory or any other production area. Any fault on the production side can influence the sale badly. Unfortunately the same problem is also present in our scenario and we have to find the possible solutions.
In Metro, evaluation on the basis of performance of every employee is been done, once every year. In Metro, performance evaluation of an employee is been done at the start of every fiscal year i.e. June. At first, line managers evaluates employees, while having an eye on their performance throughout the year afterwards their performance form is sent to the executives and then they evaluate the employee by themselves too. Various techniques and skills used in the WHO ARE THE RATERS?
Metro Group of Companies (Pvt) Ltd. Line manager rates the employee by keeping in view his performance of the specific time period through performance appraisal form After complete assessment, annual confidential report is prepared and sent to departmental head who decides how to compensate the employee for his satisfactory or unsatisfactory performance
HOW FEEDBACK IS GIVEN?
The feedback is given in the written form to the employee whose evaluation has been taken before. Any sort of ambiguities of the employees are tried to be solved out after the feedback is taken.
5.4.6 Task performed in HR & A:
Job analysis Preparation of Job description Issuance Appointment letters Prepare induction details up date employee strength and status To fill employment forms Prepare resignee detail Policy making CV SUMMARY (keeping C.V record up to date) Gate intimation of new employees Up date replacement record Employee requisition forms Prepare termination letters Preparation of evaluation forms Attendance of the workers Maintain Over time record Revising the JD’s of supervisory grades. FMAS 52
4. Following description will tell you about the qualities and skills which I have gained through this opportunity. Internship has helped me a lot to improve my interpersonal and communication skills. I Twitter @ZeeshanAsghar FMAS 53 . I have gone through that how recruitment and selection takes place.1 Q: What skills and qualifications you think that you have gained from the internship? Ans: I gain professional skills and work independently. Abilities and Other competencies which I have learnt and gain through my internship.7 Summary of Learning: This portion consists of Knowledge. During my internship in Metro I have formulated four policies which are as fallows: Group Insurance Multitasking Internship program for students Pre-employment Medical examination 5. In this section I have describe what I have learned? How internship helps me to develop my future path? What qualities I develop during internship? I have gone through the practical experience of recruitment & selection process and also learn the core practices of HR department.4.Metro Group of Companies (Pvt) Ltd. 5. make termination letters. Skills. employments form. It has boost up my confidence level and enable me to explore more knowledge about my field of specialization I work in different task like pay roll.7. I have learnt how work is done in office and how it changes the behaviour of an individual. make requisition form.
5.4. I have performed my job with different situation. staff and negotiate their issues and suggest solution to my senior and sub-ordinates.7. It helps me to communicate with workers. It enables me to discuss different matters with management of the organization.7.4. ultimately my confidence level boost up. have learnt about the decorum and what rules and regulations should be followed in offices.3 Q: How do you think the internship will influence your future career plans? Twitter @ZeeshanAsghar FMAS 54 .2 Q: What kind of responsibilities you have undertaken during the internship period? Ans: Following are the responsibilities that I have under taken during my internship program: Recruitment & selection process Update company’s current strength & status Comparison of TA/DA policy Letters of appointment Termination Letters Employee requisition forms Preparation of Job description Daily attendance record Up date over time of workers Make Gate passes Issuance of Warning Letters Up dating dependants detail Policy making Preparation of evaluation forms Issuance of Confirmation letters 5.Metro Group of Companies (Pvt) Ltd.
4. Twitter @ZeeshanAsghar FMAS 55 .4 Q: How do you think the internship activities that you carried out are correlated with your classroom knowledge? Ans: I think the internship activities that I carried out correlated a lot with classroom knowledge. Internship has worthwhile benefits for the students and it not only help them to improve their KSAO’s but also boost up their confidence level and improve their interpersonal and communication skills which will help a lot in future. Because in classroom I have the theoretical view of all my studies but during internship I gone through the practical of that theory. I know how to behave with in an organizational how to follow rules and regulations and how to communicate and negotiate with workers and management. 5. I think internship is the first step of a student towards his practical field or practical life.Metro Group of Companies (Pvt) Ltd.. The procedure that I have studied in classroom regarding recruitment and selection. training and development etc and get a chance to have their practical experience which was very informative and knowledge sharing activity for me.7. Ans: Its influence on my personality is very strong. Before entering into practical field he must go through the internship which we can call the door to practical life. During my internship I went through the practical of each head of Human Resource Management which I have studied theoretically. It was a good experience and it motivates a lot to explore more and more in the field of specialization. Because it is my first practical experience and I got a lot of knowledge and skills through it.
job enrichment which are the main stream of modern day HRM and very fruitful for the organization. Metro does not investigate about the past of their selected employee and this can be harmful to them in future. SWOT and Critical analysis of the organization and concluded that Metro Hi-Tech Gujrat is doing a wonderful job in providing employment to the dwellers of Gujrat and its allied ares. FMAS 56 Twitter @ZeeshanAsghar . The job analysis is done through interview which can be misleading because of distortion of information.Metro Group of Companies (Pvt) Ltd. Metro has Strengths as well as weaknesses and by overcoming these weaknesses and availing the opportunities available in the market can gain competitive advantage in the Motor cycle industry. There is not any concept of job enlargement. The employee can give false information as well which will be harmful for the organization. They don’t take any kind of test while selecting a new employee that can be a good tool of evaluating the skills of the people. and it is obvious that references which candidates have provided will only talk about the goodness of a candidate. 6. 6. They should give priority to promotion from within and job posting over external sources of recruitment.1 A summary of key conclusions derived from the internship experience: No proper future planning. I have done the PESTL. Conclusion of Report During my internship in Metro I have analyzed the internal and external analysis of the organization. Metro prefers internal source of recruitment a lot. They outsource of executive level persons from other companies which violates the law of EEO. They only contact to a candidate’s references. as job analysis has an ultimate effect on recruitment and selection.
Employees in Metro do not take their leaders as positive role models. Leaders in Metro are not positive role models. which can demotivate the deserving employees. The productivity of employees is not satisfactory because the company is not giving proper attention in training and development. Every person does his work individually. In this case. Twitter @ZeeshanAsghar FMAS 57 . So company should reestablish the bonus strategy so that the deserving employees are properly compensated according to their worth.e. In metro there is no teamwork in HR&A department i. Necessary activities are organized by the company for this purpose. The bonus strategies are in accord with the ranks. They conduct only constructed interviews. employees do not learn any thing from their leaders which raises the chance of conflict between them. Company is lacking in formulating any strategy regarding employee relations building. This means that leaders in Metro have such an attitude or they perform in such a way that does not attract or impress their subordinates. They take one-on-one interview from the candidate which is lesser efficient tool as compared to panel interview. every one does his own work and that work is not related to the work of other persons. By formulating recommended training and development strategies company can generate proficient workforce. For the sake of performance Appraisal Company is currently using performance appraisal form which is not enough for sufficiently measuring the performance level. there is a possibility of neglecting the question that must be asked to the candidate. The executives of HR&A department are not dependent on one another.Metro Group of Companies (Pvt) Ltd.
C Fans Yunas Fans Royal Fans Twitter @ZeeshanAsghar FMAS 58 . I have done my internship in HR department of Motor Cycle section. Basically Metro deals not only in motor bike industry but it also deals in Fans and Home Appliances.F. Metro deals in: Ceiling Fan Table Fans Pedestal Fans Exhaust Fans Louver Fans Chromatic Fans Electric Iron Room Cooler Electric &Gas Geysers Stabilizer Motor CYCLE Following are the competitors of Metro: Dyl Motor cycle Blue Star Motor cycle Super Power Motor cycle Pak Fans G. 6.2 General observations about the sector in which your internship company/institution operates.Metro Group of Companies (Pvt) Ltd.
6. which helps to reduce its production cost and tries to maintain its overall cost as low as possible. Metro has low prices as compared to other motorbikes companies. it also provides after sales service to its consumers.43. Metro provides fastest and efficient services to its clients. The workforce of metro motorcycle is working 24 hours and is trying to achieve its goals and objectives. Metro has its own website this website is updated timely. The workforce uses the raw material and all other material very efficiently and effectively. Metro is a group of companies. it has its regional offices in Multan. These are as follows. Karachi etc.3. the management remains in touch with the dealers and attempts to know the market situation every time. it has its main office in Lahore.Metro Group of Companies (Pvt) Ltd. Metro has good relations with its dealers. so that its customers as well as officials can know about the working of the organization. Twitter @ZeeshanAsghar FMAS 59 . It is the great strength of metro that it always concentrates on its consumer benefits and tries to give them quality products at as much low prices as possible.3 SWOT Analysis:6. 000. Weekly meeting of all the Heads of Departments is held at metro’s main office in Lahore in which all the Heads of Departments are required to be present and give their opinions about the better working.1 Strengths:- Strengths are those qualities which distinguish or give an edge to the metro over other motor bikes manufacturing companies. Now a day the price of its 70cc motorcycle is Rs. Rawalpindi. The customers can know about the price of the motorcycle through its Website without going to dealers.
The workers who work in the Paint shop of metro are much suffered from diseases because the spray goes in their body through breath. Another weakness of Metro motorbikes is that it is not international firm due to which customers of motorbikes at international don’t know it. and that system is called KAIZEN.T department is one which provides computer and network services in Metro. because I.T department of metro does not work effectively. Metro has now introduced a new system for taking suggestions from the workers which work on the plant. It is a great strength of metro. A great weakness of metro is that it has fewer WORKSHOPS in all the cities of Pakistan due to which consumers hesitate to purchase metro motorbikes. In which the workers give suggestions to reduce the working time. cost and increase the overall productivity.2 Weaknesses:- Weaknesses are those characteristics of metro that are harmful in achieving its objectives.T department. There is lack of proper administration of workers and the workers try to complete the work according to their own. Some of them are as follows. The I. 6. The Health and Safety rules which are applied in metro are not standardized. Although the workforce of metro is working 24 hours but still it is unable to meet the target and cannot produce the product according to demand. the working of all executives and managers is done through computers and they rely upon the I. The great weakness of metro is that it purchases the raw material and other material which is used in the production of Bikes. Twitter @ZeeshanAsghar FMAS 60 .Metro Group of Companies (Pvt) Ltd.3. at relatively high cost which increases the total cost of the Motorcycle.
When any of the workers leaves the company due to some reason. Twitter @ZeeshanAsghar FMAS 61 .3 Opportunities:- Opportunities are those external factors that are considered helpful in achieving the objectives of metro. And they are as follows. and it is a great opportunity for those who are in search of any job as well as for metro. Some of them are as follows.3. As metro has its own website so when there is any job vacant in metro.4 Threats:- Threats are the external factors which could damage the performance of the metro. Metro has great threats from multinational organizations like HONDA and YAMAHA. they have much capital that they can throw metro out from the market by lowering prices and providing standardized products. Because metro has a good loan reputation so it can get loans very easily and quickly it also can raise capital through funding due to its better goodwill. Metro has its branches only in the province of Punjab and Sindh. It has low capital comparatively to HONDA and YAMAHA. in publishes it in its website and receive c.3. surely people will buy it. then there is a great opportunity for metro’s management to hire another worker because there is much availability of workers and the management hires them quickly.vs online. 6.Metro Group of Companies (Pvt) Ltd. Metro has the opportunity to open its branches also in the province of Khyber Pakhtoon Khawah as well as in Baluchistan and provide its motorcycle at relatively low prices. They can produce the products at low prices than metro. 6.
Recommendations: I have some recommendation for the Metro Organization: There should be proper future planning. It nowadays the electricity problem is very much disturbing the business. 7. The big organizations can hire the skilled and qualified staff of metro by offering them relatively high salaries which is also a threat to metro. When shifting process of energy there is an interval of workless situation the company must overcome this problem. Metro is also in cut throat competition with EAGLE and ROADPRINCE.Metro Group of Companies (Pvt) Ltd. They can overcome this problem to give a person full time responsibility to switch the energy source. They should not outsource the executive level persons from other companies They should take different tests while selecting the new employees so that it may be proved helpful for choosing best suitable person for the job. Multiple techniques should be used to obtain correct and proper information There should be the concepts of job enlargement. They should conduct structured interviews as well other than unstructured interviews so that there might not be the possibility of neglecting any kind of question. so overcome this problem companies are using generators as Metro is using itself. The company should try to integrate both internal & external hiring techniques in order to attract and select the best available employees They should not use only Interview method for job analysis because it may lead to the distortion of information. Twitter @ZeeshanAsghar FMAS 62 . job enrichment because they are the main stream of modern day HRM HR Manager of Metro must investigate about the past of a candidate before hiring. The cost of this person will obviously less than the cost of workless situation.
The lead time is very high company must reduce it by bringing quality workers in the production process. During my internship I felt that employees are very not motivated because of the salary issues. As a result its competitor are enjoying in that areas. The company should improve their Performance Appraisal System by conducting Appraisal Interviews along with the current system. they feel that the salaries given to them are not sufficient. Number one company should increase their salaries and involve them in decision making. it must be according to the performance of employees. Company must create a payroll system that pays the employees according the market. There are many areas in the Pakistan that are not covered by Metro for selling purpose. Company must try to create its dealership setup in that area. Twitter @ZeeshanAsghar FMAS 63 .Metro Group of Companies (Pvt) Ltd. The bonus strategies should not be in accord to the ranks. this will feel them that they have create this goal and they have to achieve it. If the lead time will be reduced the company can also reduce the delivery delay. This thing can also be reduced by two things. company must keep strict monitoring on the employees in order to minimize the time wastage. Another thing that I notified was the wastage of time by employees.
com Google Searches: http://en.org/ops_mgnt/ops_mgnt.com www.unizg.wikipedia.wikipedia.org/wiki/Organizational_structure Google images en. References: Metro HR manual Web sites: Metro website: www.soople.com.metrogroup.wikipedia.org/wiki/jdres http://rapidbi.wikipedia.Metro Group of Companies (Pvt) Ltd.pk www.htm http://en.managementheaven.com/articles/ http://managementhelp.org/wiki/Organizational_structure www.htm en.org/wiki/Outline_of_business_management Twitter @ZeeshanAsghar FMAS 64 . 8.hr/tempusprojects/glossary.
Metro Group of Companies (Pvt) Ltd. Twitter @ZeeshanAsghar FMAS 65 .
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