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and consulting to insure the success of your initiative. The question is how do you keep the competitive advantage? You must continuously improve your processes which impacts how you will do business with your customer. You can use either tool exclusively or combine them to maximize operational excellence. Mark Gershon President\CEO. Our goal is to educate and coach you and your associates to seamlessly integrate a process improvement program that will become the competitive diﬀerentiation in your organizations products and services. our individuality shines in the aftermath of training eﬀorts. While we continue to provide the standard certiﬁcation and hands-on classroom techniques that many other consulting companies provide. and drive cost savings with your customer’s needs at the core of the process.About World Class Training Institute Our Mission The WCTI was established to go beyond the typical training styles of Six Sigma and Project Management initiatives. you will be creating the diﬀerentiation through improved processes and overall organizational eﬃciency. Whether you are looking to deploy one or both of these tools. Project Management and Lean Six Sigma are management tools that signiﬁcantly improve quality. Dear Professional. WCTI provides true project implementation. Every business strives to diﬀerentiate their products and services from the competition. Lean Six Sigma focuses on reducing variation in the process. The World Class Training Institute’s goal is to guide organizations in their creation of a continuous improvement culture where Project Management and Lean Six Sigma is core to the strategy and everyday business processes. While Project Management focuses on organizing and managing resources. that is the business mantra we live and breathe everyday. Our years of experience delivering results show that we will not only help you exceed expectations. but will equip you with the right tools to ensure success now and in the future. World Class Training Institute Why Project Management and Lean Six Sigma? DRAMATIC IMPROVEMENTS Dissect your processes to achieve dramatic improvements in waste reduction and variation STANDARD OF WORK Set up a standard of work that will virtually eliminate nonvalue added steps in your processes and signiﬁcantly decrease variation to improve performance PERFORMANCE METRICS Create sound metrics to eﬀectively measure every phase of the improvement process TEAM BUILDING Work in teams to improve the quality of service and engage leadership to drive continuous improvement CUSTOMER SATISFACTION Evaluate Voice of the Customer techniques that will drive customer satisfaction . We follow up beyond the classroom with coaching. auditing. eliminate waste. Sincerely.
Interactive exercises can employ an actual work project or scenario from within an organization. Single courses or an entire suite of specialized courses can be oﬀered and integrated to suit your new or already existing process improvement deployment strategy. IMPROVE THE IMPACT OF TRAINING By customizing your training and aligning the curriculum of each session to the speciﬁc needs of your organization. By aligning the training with the strategic goals and objectives of your organization. by bringing a training program to your location. The most popular vehicles for accessing WCTI’s renowned training curriculum are our in-house training and certiﬁcation options. the learning outcomes are dramatically enhanced. travel expenses and other direct costs are signiﬁcantly reduced. The World Class Training Institute’s expertise in process improvement spans a wide range of functional areas and activities. We can oﬀer all of our process improvement trainings and certiﬁcation right in your oﬃce or community! Enjoy the Beneﬁts of On-Site Training. INTEGRATE WITH OTHER INITIATIVES Training is often the perfect complement and driver of other already existing initiatives. Moreover. TAILORED PROGRAMS TO FIT YOUR UNIQUE NEEDS The WCTI will customize training courses to ﬁt your organization’s speciﬁc needs. MAXIMIZE YOUR TRAINING DOLLARS In-house training is far more economical than per-person training courses. DRAW FROM YOUR OWN PROGRAM CHALLENGES All of our senior consultants have years of experience in navigating organizational programs for speciﬁc examples to use during each training course.On-Site Delivery Options Bring a Customized On-Site Solution to Your Organization. change management is bolstered. .
The customer is the most important part of any process. deployment plan development. quality and cost savings in numerous organizations worldwide. QUALITY MANAGEMENT SYSTEM DEVELOPMENT PROJECT MENTORING AND COACHING The World Class Training Institute stands ready to provide project mentoring and coaching through on-site. . executive coaching. organizational alignment and resource allocation. Our expertise in transforming and redesigning processes for maximum eﬃciency. EXECUTIVE MENTORING AND COACHING The World Class Training Institute experts have developed Lean Six Sigma deployment plans for dozens of organizations. telephonic or email support. process improvement integration and leadership development. performance management. The World Class Training Institute stands ready to help you and your organization answer these important questions. The World Class Training Center has years of experience consulting with top-level executives on such issues as strategic planning.Consulting The World Class Training Institute has years of consulting experience in nearly every industry dealing with cultural resistance. rooted in strategy. eﬀectiveness and overall quality has contributed to tangible and lasting reductions in cycle time. We are committed to helping you drive a process improvement program that demonstrates a clear vision. process improvement training and Lean Six Sigma certiﬁcation and coaching. Lean Six Sigma are often integrated to provide a comprehensive toolset for organizations to solve problems and improve process performance. to create sustainable results for years to come. organizational assessments. The World Class Training Institute has experience developing numerous overall quality management systems for a variety of public and private sector organizations. project priorities. The WCTI specializes in methodology-based consulting services in the following areas: ORGANIZATIONAL ASSESSMENTS DEPLOYMENT PLAN DEVELOPMENT The World Class Training Institute’s senior consultants are experts at assessing an organization to determine Lean Six Sigma readiness. Organizations that live by continuous improvement are focused on ﬂowing the service or product at the pull of the customer in pursuit of perfection. Each plan is developed closely with organizational leadership to determine the necessary strategic objectives and focus points for a targeted or enterprise-wide deployment. The development of an overall quality management system will provide the visibility you need to manage and sustain your process improvement eﬀorts.
Course Oﬀerings .
Measure. We will also cover a broad implementation plan and work through the process of customizing this to the needs of your organization. an organization will be prepared to make four decisions crucial to successful short-term and long-term Lean Six Sigma implementation: 1. we will discuss obstacles to sustained growth and help you rank your organization’s values. Who will be the ﬁrst-round Leaders / Trainers and Black Belt Candidates? 4. Analyze. Improve. DESCRIPTION FORMAT This is a one-day workshop. and learn the critical roles and responsibilities within a Lean Six Sigma organization. a pilot or a full scale deployment? To prepare you to help with roll-out and support. there must be support from the executive level. and Control” (DMAIC) approach to problem solving is and how to use it Business measurements and benchmarking Six Sigma metric calculation and rolled-throughput yield Techniques to design for Six Sigma How to deﬁne values Implementation and deployment strategy Strategic planning Process management and capability Creating systems of indicators Various statistical tools Strategic and ﬁnancial linkage • • • • • • • • • • WHO SHOULD ATTEND • • • CEOS Department or Business Unit Heads Senior Professionals . we will demonstrate how to customize Lean Six Sigma for your organization. You will learn how to identify what projects and organizations are best suited for Lean Six Sigma and how deployment aﬀects your company’s business culture. Executive buy-in and support is critical for rapidly implementing and ensuring that the Lean Six Sigma methodology creates lasting change and propagates throughout the organization. Ultimately. You will also examine ways to maximize customer satisfaction with quality and learn to look at business metrics as a link to value and action. In order to facilitate implementation. Should you do a few projects. After covering the ﬁnancial and operational reasons for using the Lean Six Sigma methodology. GOALS SKILLS • What the “Deﬁne. Participants will also gain a basic understanding of Lean Six Sigma. you will be introduced to Lean Six Sigma business strategy. Who will be the Champions? 3. What projects will be tackled during the ﬁrst 6 months of implementation? 2. The goal of this workshop is to educate executives on the technical and managerial content of Lean Six Sigma and the meaning of Lean Six Sigma thinking.Lean / Six Sigma Executive Overview In order to ensure breakthrough success with Lean Six Sigma and Six Sigma. We will review the history of Lean Six Sigma management and identify the underlying key principles.
we will teach you the underlying philosophy. Green Belts. three (3) day workshop. These beneﬁts will be presented along with the costs associated with Lean Six Sigma deployment. Black Belts. Along with guidance on how to select Green Belts and Black Belts. Yellow Belts). These individuals are not only critical for initiating the move to Lean Six Sigma. but also serve as mentors to the Black Belts and as liaisons to the executive level. we will provide insight into inﬂuencing the culture change within your organization. You will learn the skills needed to drive a successful implementation and how to eﬀectively motivate teams for Lean Six Sigma deployment. theories. You will learn the philosophy. WHO SHOULD ATTEND • • • Middle to Senior Management Project Owners Leaders who will serve as mentors to the Black Belts and interface with upper management . Analyze. or can be divided into two sessions. and Control (DMAIC) phase tools and methodologies Basic statistics overview Process characterization and capability Managing change Deployment planning Project selection Project review Benchmarking and breakthrough strategies Creating and analyzing systems of indicators Deployment planning Strategic linkage This workshop will introduce you to Lean Six Sigma as a management system. and conventional practices of deploying Lean Six Sigma while discussing organizational strategy and what it takes to establish the proper infrastructure. In order to prepare you for the Champion role. improve time-to-market. practices. Leadership skills and management strategies are also a major focus of this workshop. GOALS SKILLS • • • • • • • • • • • Deﬁne.Lean Six Sigma To make Lean Six Sigma work for you. set performance targets. We will show you how Lean Six Sigma can be used to drive costs down. including how to identify progress indicators. tactics. and application dynamics involved with Lean Six Sigma so you can lead the improvement of important business processes. You will also learn the roles and responsibilities of Lean Six Sigma community members (Executives. Champions. DESCRIPTION FORMAT This workshop can either be formatted as a single. Measure. and increase revenue. supporting theory. and tools throughout your organization. you will learn the basics of process management. improve quality. you need to have individuals who can drive change and create a design for implementation. Improve. In addition. and maintain ongoing process control plans. This will allow you to cascade and reinforce the fundamental Lean Six Sigma strategies.
DESCRIPTION FORMAT The curriculum of this workshop is divided into two (2) ﬁveday sessions over a two month period. However. and analyze data from experiments and business processes 2. the instructor will be available for assistance via telephone.Green Belt Certiﬁcation Black Belts are the Lean Six Sigma gurus for large projects. and process of Lean Six Sigma. You will also learn how to properly deﬁne. hands-on approach similar to that in the Black Belt workshop. scope. Green Belts also work on projects or lead in businesses that don’t require the advanced statistical tools of the Black Belts. They need front-line personnel who are positioned to have a direct impact on how business is accomplished. Working with process owners to ensure that project gains are maintained 3. you will be provided with a comprehensive education of the Lean Six Sigma methodology and an overview of the philosophy. WHO SHOULD ATTEND • • • • • • Managers Supervisors Front-line Personnel Functional Managers Key Process Owners Support Staﬀ who need a working knowledge of process improvement and control . you must have a Lean Six Sigma project that supports your organization’s strategic objectives. The responsibilities of a Green Belt include: 1. Green Belts will learn to utilize the Lean Six Sigma tools and techniques to address work-related projects and demonstrate competency in Lean Six Sigma methods of process improvement. purpose. and present projects to peers and managers. Helping to direct. There will be a week of workshop followed by three weeks of practice using your work-related project. and you must complete all assigned reading. To facilitate project eﬀectiveness. They also need someone within the project group to support the Black Belt project leaders and to lead smaller projects. REQUIREMENTS In order to qualify for this workshop. Disseminating best practices throughout the organization Using a practical. email or scheduling options. We will also provide guidance on transitioning and closing out existing projects. collect data. conduct. an individual to act as a team member and partner in Black Belt projects. GOALS SKILLS • • • • • • • • • • • • Characterize a complex problem using the Y=f(x) equation Apply statistical analysis tools to problem solving Use a selected software tool to analyze Lean Six Sigma projects Improvement Methods Process Control Methods Measuring performance Methods to measure customer satisfaction Process deﬁnition and analysis Stratiﬁcation methods Cause and eﬀect veriﬁcation Countermeasure planning and implementation Team management The goal of this workshop is to train you as a Lean Six Sigma Green Belt. During this time. You will learn to utilize Lean Six Sigma tools and techniques including the DMAIC process and design processes. companies need people well trained in Lean Six Sigma throughout the organization. Over the course of the workshop you will have the opportunity to work with and complete a work related project that meets or exceeds the identiﬁed goals and measures for improvement. you will be taught how to identify signiﬁcant performance gaps and how to use those gaps to generate potential projects.
you will become eligible for certiﬁcation by The American Strategic Management Institute. experiment design. This workshop will cover how to analyze and validate problematic root causes and how to create an eﬀective plan to eliminate or reduce their eﬀect. you will learn to deﬁne what roles Black Belts and other team members will play during the project. you may be able to complete the Black Belt certiﬁcation in a shorter amount of time. In addition. an expert on the Lean Six Sigma methodology. tools. and hypothesis testing Statistical improvement and process control methods Cause and eﬀect analysis and veriﬁcation Correlation and regression analysis Team leadership and project management This workshop is structured as an interactive. You will apply these skills and techniques to a work related project. The instructor will cover a variety of techniques for operations and leadership.Black Belt Certiﬁcation As an organization. and track process control systems statistically Methods for gathering and measuring customer response Statistical tools for sampling. During the workshop you will learn the philosophy and purpose of Lean Six Sigma and the techniques to lead Lean Six Sigma project teams. In order to manage and run a Lean Six Sigma group. You will learn how to apply a variety of Lean Six Sigma analytical tools to achieve overall process improvement objectives. in the skills and tools of a Lean Six Sigma Black Belt. you must complete all assigned reading. you are ready to begin integrating Lean Six Sigma into your business. ﬂow charting. DESCRIPTION FORMAT The workshop is formatted as four (4) ﬁve-day workshops over a four month period. Weibull analysis. You need someone who can take point in moving your organization to the next level of performance. and techniques. GOALS SKILLS • • • • • • • • • • • • Establish and benchmark process capability Apply key statistical tools for hypothesis testing Establish realistic performance tolerances Create realistic performance tolerances Understand the principles of experimentation and how to design and execute both single and multi. full-scale project sponsored by your organization. TOOLS You will gain experience using MINITAB 15. If you are already certiﬁed as a Lean Six Sigma Green Belt. WHO SHOULD ATTEND • • • • • Green Belts Project Leaders Change Agents Technical Experts Engineers REQUIREMENTS . one of your company’s front line change agents. you must have a signiﬁcant. In order to qualify for this workshop. The course will also focus on maintaining improvements through control processes by focusing on the design process of new products and services to ensure that they have built in Lean Six Sigma capability. an examination and two projects. These general strategies and skills will tie into the use of the Lean Six Sigma problem solving process known as DMAIC. implement. email. and the Y=f(x) equation. Over the course of this workshop you will learn all the tools and techniques of the Lean Six Sigma methodology and problem solving process.variable experiments Plan. The instructor will also cover skills for leading Lean Six Sigma teams and managing Green Belts. Once you’ve completed the training. practical workshop to train you. or on site. In between each workshop session the instructor will be available to help you via telephone. Now you need someone to lead your projects. stratiﬁcation. Value Added/ Non-Value Added analysis. You will also learn how to properly deﬁne and scope Lean Six Sigma projects and ensure the ongoing success of existing projects.
Also executives and sponsors who need to see how the portfolio of projects ﬁt together. WHO SHOULD ATTEND Project managers and Black Belts who will be running projects. Scheduling.Managing Six Sigma Projects Project Management is the discipline of organizing and managing resources in such a way that the project is completed within deﬁned scope. quality. time and cost constraints. OUTLINE • What is a Project? • • • • • • • • • Projects as Avenues to Improvement and Change Project Selection and Project Charter Project Deﬁnition Project Planning. and Budgeting Progress Monitoring During the Measure and Analyze Phases Implementing Improvement Ideas Change Management Transfer of the Project New System Control .
programs and project management Project selection and portfolio management The project management oﬃce Project planning .The Project Plan Project scheduling Project budgeting Project risk analysis Executing and controlling projects . WHAT YOU’LL LEARN • • • • • • • The project life cycle Basic project management terminology and concepts Your role and responsibility as a stakeholder Strategies for implementing project management Roles and responsibilities of the team Deﬁne project scope and setting expectations Build an eﬀective project schedule OUTLINE • • • • • • • • WHO SHOULD ATTEND • • • Program managers Senior management Executives interested in learning how to implement project management successfully to make their organization more eﬀective at completing projects on time and within budget. quality.Project Management Executive Overview Project Management is the discipline of organizing and managing resources in such a way that the project is completed within deﬁned scope. time and cost constraints. Projects.
WHAT YOU’LL LEARN • • • • • What projects are about How to organize for projects How to plan projects How to schedule projects How to carry out projects OUTLINE • • • • • • • • • • Deﬁning projects and project management The role of the project manager The project plan The work breakdown schedule Project scheduling Project budgeting Support areas in the project plan Project Execution Managing the stakeholders Project monitoring and control WHO SHOULD ATTEND Project managers and functional managers supporting a project environment. . as well as project sponsors and those hoping to move into project management positions.Project Management . time and cost constraints.The Basics Project Management is the discipline of organizing and managing resources in such a way that the project is completed within deﬁned scope. quality.
time and cost constraints. quality.PMP Certiﬁcation Project Management is the discipline of organizing and managing resources in such a way that the project is completed within deﬁned scope. OUTLINE • • • • • • • • • • • • The project environment Integration management Scope management Time management Cost management Risk management Quality management Human resource management Communications management Procurement management Professional responsibility PMP exam preparation .Project Management . WHO SHOULD ATTEND Project managers with at least two years of project management experience who wish to prepare for the PMP exam.
time and cost constraints. WHO SHOULD ATTEND Those working on project teams. OUTLINE • • • • • • • • Projects versus routine work Project life cycle The project team The matrix organization Input to project plans Project schedules Performance reporting Management controls . or in support of project eﬀorts.Project Management for Team Members Project Management is the discipline of organizing and managing resources in such a way that the project is completed within deﬁned scope. quality. Anyone working in an organization that conducts many projects will beneﬁt from this course.
Dr. Mark Gershon is the chairman of the Management Science and Operations Management department. He consults and gives seminars on these topics around the world. Mark Gershon President and CEO. An industrial engineer by training. he holds certiﬁcation as a Project Management Professional and a Six Sigma Master Black Belt. Gershon has focused on developing and implementing new ideas for project management and quality management. and has served on the editorial boards of international journals. responsible for software development applications and consulting projects for the minerals industry.Biography Dr. Gershon has published widely. he has been honored with the Lindback Award for Teaching by Temple. he was keynote speaker at a conference in China. Besides earning a Professional Engineer’s license. An excellent teacher. Since then. He then worked as a project manager for Control Data Corporation. including two textbooks and over thirty refereed journal articles. In 2002. he began his career as a quality engineer with the Project Management oﬃce at the Army’s Armaments Development Command. Dr. World Class Training Institute Dr. before coming to Temple in 1983. .
Our Clients The World Class Training Institute experts have worked with the following organizations: Project Management NASA Defense Intelligence Agency Army Corps of Engineers BDM (Defense Contractor) PriceWaterhouseCoopers (Govt-DC) Deutsche Bank Citibank Goldman-Sachs CIBC AMTRAK Asian Development Bank Nortel Nokia General Instrument (Motorola) Invensys SportService FedEx Freight Hay Group Opel (GM) Kemper Insurance Aspect Software Joy Mining Six Sigma / Lean Six Sigma Navy Aviation Supply Oﬃce ITT Riddle Hospital General Services Administration Uniform Tubes Abbott Labs Searle Drug GlaxoSmithKline .
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