Quality control & Total Quality Managment

By Yashika Vaishnav

Quality is a distinguishing feature or grade of the product in appearance, performance, life, reliability, taste, odor, maintainability etc.  A product can be said to possess good quality if it has suitability, reliability, durability, safety, economical etc

Quality control Quality control can be defined as the entire collection of activities which ensures that the operation will produce the optimum quality products at minimum cost.  It can also be defined as the tools. devices or skills through which quality activities are carried out.  .

Evaluating methods and processes of production Quick sale of quality goods Improvement in quality .Objactives of QC      Establishment of quality standard : The main objective of quality control is the economical production of a high quality product at the quality. Locating quality deviations : It is necessary to analyze the trend and extent of quality deviations in a manufacturing process.

Steps In Quality Control Process Devising control over raw materials  a resident inspector may be deputed by the Quality Control Department in the vendor's place to see that only goods in accordance with specifications are supplied  .

chemical composition. dimensions and specifications describing color. The practice should be to provide quality instructions in the form of drawings.  . thickness. showing shapes. strength. etc.Fixing standards and specifications  it is essential to predetermine standards and specifications.

. from time to time. the operating methods. Exercising control over production operations The technical expert of the Quality Control Department must investigate.

' or 'All Correct' from the Quality Control Department. Locating inspection points : When the points at which defects occur are wrongly located or located with delay. . The defects are likely to occur at these points.K. The finished goods can be cleared after obtaining 'O. then at the company's plant. it hinders quality control. Therefore there should first inspection of the raw materials at the vendor's places. then at the various points during the process of production and finally at the time of packing.

magnetic devices etc.Maintaining quality of equipments  The Quality Control Department is responsible for testing the equipment used in inspection such as gauges. electronic devices. which measure dimensions.  .

Maintaining records  The Quality Control Department is responsible for maintaining all records relating to quality inspection and control and the number rejected  .

reduction in production costs.  .Advantage of QC Advantage of QC to the company  stability to sale.goodwill in the market. ability to face market competition effectively. and elimination of wastage due to rejections and uniformity in production.

Advantage of QC to the consumer Advantage of QC to the consumer Availability of standard quality and reliable goods.  . better standard of living and protection against substitution or adulteration. proper reward for the price paid. safety to life and health.

Total Quality Management  John Gilbert. preventing problems." . building commitment to quality in the workforce and promoting open decisionmaking. Total Quality Management is "A process designed to focus on customer expectations.

. TQM is about the gradual change of people's behavior towards the tasks they perform and their attitude towards other people. It is self improvement and group improvement programme through team building for raising quality and productivity.TQM  TQM is a gradual process :. . A mental revolution among the employees is required for the execution of TQM. This suggests that TQM is a gradual process.

 Implementation Phase.Phases of TQM  There are. Awareness Phase. in fact. four broad phases in the introduction of TQM. and  Institutional Phase.  Planning Phase.  .

focus areas of TQM  Main focus areas of TQM  Focus on customers : The focus of TQM is on customer satisfaction on quality. According to British Quality Association (BQA). TQM is a corporate business management philosophy which recognised that customers' needs and business goals are inseparable. cost and delivery through improved orgarnisational quality of processes. .

 Employee involvement : Employees involvement is the most important recognised feature of TQM. Their participation and cooperation are required to be taken at all levels. employees will be motivated to participate actively in the process of quality improvement through incentives and recognition of contribution for achieving quality standards . Under TQM.

TQM cannot have a good take off without total commitment of CEO and other senior executives. . In fact. Management's involvement : Top level management has to take number of initiatives in order to start the process of TQM.

Advantage of TQM        Customer satisfaction Quality improvement Raises competitiveness Facilitates expansion and diversification Provides trained and motivated employees Long-term consumer support Prestigious position in international marketing .

Thank You .

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