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Best-in-class bank excels in:
Process: defined process in place to understand and document end-user requirements) Organization :business intelligence tools and capabilities specific to the areas of focus Knowledge Management :operational data store and warehouses to make information more easily accessible Technology :analytic applications specific to business functions Performance Management :measure internal processes with business intelligence solutions
Technology Partner of ICICI Bank : Infosys
Key benefits: Future Proof Technology Best of Breed retail & corporate Banking Feature Scalable architecture
FINACLE Core Banking Solution
Challenges in Implementation: Straight through processing (STP) of financial transactions. Managing transaction volumes. Seamlessly integrate with multiple applications such as credit cards, mutual funds, brokerage.
Milestones: In 1997, it was the first bank in India to offer Internet banking with Finacle’s e-banking solution. On an average, ICICI Bank adds 300,000 customers a month, which is among the highest in the world.
I-Sense interacts with 20+ customer applications on a real time basis. mutual funds) ICICI Bank iMobile : This solution facilitates ICICI retail banking customers to carry out financial and non financial transactions through their mobile phones INNOVATIVE IT IMPLEMENTATIONS Banking Security Systems : faster bank transactions. (viz. credit & debit cards. liability. demat.2012-13 • Best Bank Award Among Large Banks For "IT Implementation and Management 2011 • Best Banking Security Systems :Asian Banker Technology Award 2011 • Best CRM Award :Asian Banker Technology Award ICICI I-Sense: A BI deployment that provided a single unified view of the entire relationship of the customer with the bank. CRM Application : provides relationship managers with a better view of the client and pro-actively contacting customers using their preferred channels. . better network uptime for online or branch transactions. core banking. investments. no loss of customer information and increased customer confidence on the entire system. auto/personal/small segment loans. mortgages.