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01/08/2015

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RAF Leadership Centre

Neuro Linguistic Programming
Wg Cdr Dave Winstanley
Respect Integrity Service Excellence

‘…we must learn to understand the ‘out-ofawareness’ aspects of communication. We must never assume that we are fully aware of what we communicate to someone else. There exists in the world today tremendous distortions in meaning as men try to communicate with one another’
Edward T. Hall The Silent Language

Respect Integrity Service Excellence

‘The meaning of any communication is defined by the response it elicits’
Lewis& Pucelik, Magic of NLP Demystified

Respect Integrity Service Excellence

Respect Integrity Service Excellence

WHY EMBRACE NLP?

Stretching communication to another level

• It is about maximising potential • It is about enhancing operational effectiveness

Respect Integrity Service Excellence

Scope
• • • • • • • Background What is NLP NLP Presuppositions Representational Systems Rapport and Linguistics NLP and Mission Command Vision
Respect Integrity Service Excellence

BACKGROUND

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Common Misconceptions
• • • • • • Tree hugging – pink and fluffy. It’s just hypnosis. No relevance to military operations. No relevance to Military Leadership. Just another fad. Its just common sense.
Respect Integrity Service Excellence

WHAT IS NLP?

Respect Integrity Service Excellence

What is NLP
• Neuro: Our nervous system through which we gather and process information received through our 5 senses. • Linguistic: Language and other nonverbal systems through which our internal representations are coded, ordered and given meaning. • Programming: The patterns, programmes and strategies that we run in our neurology to achieve our specific and desired outcomes.
David Shephard & The Performance Partnership

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In other words:
‘…how to use the minds own language to consistently achieve our specific and desired outcomes’
David Shephard & The Performance Partnership

Respect Integrity Service Excellence

Communication model
FILTERS DELETE DISTORT GENERALISE Time/Space
INTERNAL REP

Matter/Energy Language

EXTERNAL EVENT 2 Billion bits per sec

STATE

Memories Decisions Meta Programs

PHYSIOLOGY

Values & Beliefs Attitudes

BEHAVIOUR

RESULTS

Respect Integrity Service Excellence

Frames ‘Ways of Thinking’
• • • • • Cause > Effect. Results vs. Excuses. Perception is Projection. Responsibility for results The Mind-Body Connection.
Respect Integrity Service Excellence

NLP Presuppositions
• Everyone has a unique model of the world. • Respect other peoples model of the world. • The map is not the territory. • People are not their behaviour. • All behaviour has a positive intention. • There is no failure, only feedback • There are no un-resourceful people, only un-resourceful states. • The meaning of communication is the response you get. • Everyone can be taught to do anything Respect Integrity Service Excellence

REPRESENTATIONAL SYSTEMS

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Representational Systems & Sub modalities
• Visual: looks good to me. • Auditory: I been hearing good things about it. • Kinesthetic: I feel good about the whole project. • Olfactory: Smells like a winner to me. • Gustatory: I can taste the victory.
Respect Integrity Service Excellence

Eye Pattern Chart
Normally Organised

As You look at the Person
Visual Constructed Visual Remembered

Auditory Constructed

Auditory Remembered

Kinaesthetic

Auditory Digital

Reversed organised : Flip diagram over the vertical axis Respect Integrity Service Excellence

RAPPORT AND LINGUISTICS

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What is Rapport
• • • • A state of trusting and openness. A perception of liking and being liked. A state of feeling of closeness and safety. A state where a person is less critical of ideas offered to them. 1 to 1 1 to many Many to many
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• • •

Rapport
Words 7 % Tonality 7% 7

Physiology 7% 7

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Rapport through Physiology
• • • • • • • Matching Mirroring Crossover Mirroring Posture Gestures Facial Expression and Blinking Breathing
Respect Integrity Service Excellence

NLP and Mission Cmd

Respect Integrity Service Excellence

Mission Command
‘Auftragstaktik • Tactical decisions should be left to junior leaders on the spot who were trusted to make the right decisions. The Army had to learn to live with and exploit chaos, not seek to control it. • Discipline did not mean following orders but acting in accordance with intentions.
Respect Integrity Service Excellence

Mission Command
‘Auftragstaktik
• The intention should convey absolute clarity of purpose by focussing on the essentials and leaving out everything else. The task should not be specified in too much detail. • The senior commander was not to tell his subordinate how he was to accomplish his task, as he would if were to issue an order. • The first part of the directive was to give the subordinate freedom to act within the boundaries set by the overall intention. The intention intention was binding. The task was not. Respect Integrity Service Excellence

Mission Command
‘Auftragstaktik
• It recognised that battle quickly becomes chaotic. It emphasised independence of thought and action, stating that ‘a failure to act or a delay are a more serious fault than making a mistake. • The responsibility of every officer was to exploit their given situation to the benefit of the whole. The guiding principle of action was to be the intent of the higher commander. Officers were to ask themselves the question: ‘What would my superior order me to do if he were in my position and knew what I know?’

Respect Integrity Service Excellence

Any Questions

Respect Integrity Service Excellence

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