It is an exchange of ideas for the express

purpose of changing a relationship.”

children. neighbors and bosses to achieve this satisfaction.“ Negotiation is a means of satisfying our needs and we negotiate with everybody in our livesparents. wives.” .

SUCCESSFUL NEGOTIATION  Personality        Commitment Ability to interact effectively Ability to communicate Ability to observe Ask the right questions Listen very carefully Comprehend the answer .

THREE PILLARS OF NEGOTIATION  Perceived  Time power limits  Information .

WIN-WIN SITIUATION      Trust Understanding Needs Flexibility Ability to communicate Tactics .

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