A PROJECT REPORT ON

“Analysis of Housing Finance schemes of HDFC Bank, ICICI Bank, PNB & SBI Bank”

SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF

MASTERS OF BUSINESS ADMINISTRATION
IN

Dr. C. V. RAMAN UNIVERSITY
KARGI ROAD, KOTA, BILASPUR

SUBMITTED TO, MR. VIVEK BAJPAI H.O.D DEPARTMENT OF COMMERCE & MANAGEMENT

GUIDED BY: MISS. SWATI JAIN MAM LECTURER (M.B.A.)

SUBMITTED BY: SMITA JAISWAL ROLL NO. 3950593

DEPARTMENT OF COMMERCE & MANAGEMENT
SESSION 2010-2011

1

HOD CERTIFICATE
This is to certify that smita jaiswal is a bonafide student of this institution studying in IV semester, MBA program of DR C.V RAMAN UNIVERSITY KARGI ROAD KOTA BILASPRE (C.G) bearing Roll No- 3950593

This is to certify that her project work entitled has “Analysis

of Housing Finance schemes of HDFC

Bank, ICICI Bank, PNB & SBI Bank”

in partial fulfillment of the award of MBA degree of DR C.V RAMAN

UNIVERSITY under the guidance of Ms Swati Jain is his original work.

This report does not form a part of any other degree/diploma of DR C.V RAMAN UNIVERSITY or any other university.

DATE- 15 .04 .11 PLACE- BILASPUR

H.O.D Mr. VIVEK BAJPAI

2

GUIDE CERTIFICATE

This is to certify that Ms smita jaiswal bearing Roll No - 3950593, who is the student of IV semester of MBA program from DR C.V RAMAN UNIVERSITY, has undertaken a project title, has “Analysis

of Housing Finance schemes of

HDFC Bank, ICICI Bank, PNB & SBI Bank”

under my guidance.

This dissertation is the result of his original survey. I certify that, this report has not been submitted to DR C.V RAMAN UNIVERSITY or any other University for the award of any degree/diploma.

DATE- 15. 04. 2011 PLAC-BILASPUR

Project Ms SWATI JAIN

Guide

3

I SMITA JAISWAL of IV semester of MBA, here declare that project entitled “Analysis
of Housing Finance schemes of HDFC Bank, ICICI Bank, PNB & SBI Bank

submitted in partial fulfillment of the requirement of the degree of Masters Of Business Administration to DR. CV RAMAN UNIVERSITY, India, this is my original work and not submitted for the award of any other degree, diploma or other similarities to any other university.

Place: - BILASPUR Date: SMITA JAISWAL (Roll no. 3950593) IV semester MBA

4

) 5 . SMITA JAISWAL MBA IV SEMESTER DR. I express my deepest gratitude to my project guide miss. for his valuable guidance and help in completion of this project. I own my gratitude to all those who have helped me in the preparation of this project report. help and encouragement are the essential requirements for successful completion of project.ACKNOWLEDGEMENT Guidance. I feel obliged to all the respondents. CV RAMAN UNIVERSITY KARGI ROAD KOTA BILASPUR (C. for making significant contribution directly or indirectly in the project. Swati jain mam.G. friends and other who have shared their valuable time and opinion.

NO CHAPTER 1 CHAPTER 2 CHAPTER 3 CHAPTER 4 CHAPTER 5 CHAPTER 6 CHAPTER 7 CHAPTER 8 PARTICLULARS INTRODUCTION & INDUSTRY PROFILE RESEARCH DESIGN PAGE NO 1-11 12-13 COMPANY PROFILE 14-45 RESEARCH METHODOLOGY 46-48 DATA ANALYSIS AND INTERPRETATION SUMMARY OF FINDINGS 49-68 69-70 RECOMMENDATION AND CONCLUSION BIBLIOGRAPHY 70-71 6 .CONTENT SEL.

No List of Tables and Graphs Page No. 1 If you are make or purchase your own home than are you like to take facility of Housing Finance? Which Housing Finance Bank you chose ? Are you aware all terms and conditions of home loans? 4 How do you come to know about the home loan schemes of this bank? 5 6 Your bank offer which type of services? According to you which of the following banks provides optimal or economical interest rate? 7 Which feature of your scheme satisfied you to take it ? 8 How would you rate the overall quality of your relationship with banks of housing finance considering all of your experiences with them? Would you say it is……. On a scale of 1 to 5 where 1 represents ―extremely dissatisfied‖ and 5 represents ― extremely satisfied‖ How would you rate your level of satisfaction with banks of housing finance in regards to price? In the case of suitability of EMI.TABLE OF GRAPHS Sl. which bank would you prefer? Are you satisfy by the time taken in sanctioning the loan? 7 49 2 3 50 51 52 53 54 55 56 9 57 10 11 58 59 .

which positive aspect is playing more significant role in success of housing finance banks? Any suggestion that you want to give………………… 66 19 67 CHAPTER.12 And.1 8 . IN case of long term which bank would you choose? 60 13 Have you face any difficulty during taking the loan? Are you agree with the after home loan services provided by your bank are best as compare to other bank? On a scale of 1 to 5 where 1 represents ― extremely dissatisfied‖ and 5 represents ― extremely satisfied‖. Did you think the processing system is? How likely are to recommend which bank of housing finance to a friend or relative ? 61 14 62 15 63 16 64 17 Which grade you want to give of home loan schemes of your bank? 65 18 According to you .

1 INTRODUCTION OF HOUSING FINANCE 1.1.3 STRUCTURE OF HOUSING FINANCE INDUSTRY 1.2 INSTITUTIONAL FRAMEWORK 1.1. It is closely linked with the process of overall socio-economic development of a country.1. India.Page no INTRODUCTION 1. there is a great need and scope for the development of Housing Sector. the housing sector in India has 9 .4 HOME LOAN TYPES 2 3 4 5 6 INTRODUCTION Housing is one of the best human needs of the society. Unfortunately.1. being a highly populated country. for some reasons or the other.

the cumulative shortage of housing may reach to 41million units by the end of this century. however. leaving a gap of one million housing units annually.5million units. As a result. According to an estimate by the National Building Organization.1 INSTITUTIONAL FRAMEWORK 10 . funds required per dwelling shelter are so high that the individual‘s saving is not adequate to meet the expenditure of house building. There is substantial gap between demand and supply and is persisting for a very long period. Presently. the institutional mechanism for housing was strengthened by the establishment of National Housing Bank (NHB) by the Reserve Bank of India. it is hoped that there would be improvement in the near future. 1. the cumulative shortage of total dwelling houses in the country by the end of 1991 was 31 million. Consequently. based upon this estimate. Hence. there is great demand for external housing finance.remained underdeveloped in the past. It is further estimated by this organization that the demand for housing will be around 4.1. Housing was given due priority only in 1988 when a National Housing Policy was announce. Housing is a growing industry. The policy reflected the trust that housing was not merely consumption expenditure but also a productive investment which would provide economic activity in the country. Besides this. the policy also envisaged that an impetus given to housing would stimulate economic development through creation of substantial employment opportunities.

Life Insurance Corporation of India and General Insurance Corporation came with various schemes for financing the housing units. the institutional mechanism for housing was strengthened by the establishment of National Housing Bank (NHB) by the Reserve Bank of India.2STRUCTURE OF HOUSING FINANCE INDUSTRY Housing Finance 11 . Housing and Urban Development Corporation (HUDCO).The setting up of the National Housing Bank marked the new era in housing finance as a new fund based financial service in the country. a wholly government owned enterprise. In 1970. For example. Housing was given due priority only in 1988 when a National Housing Policy was announced. in 1977. another Corporation named Housing Development Finance Corporation (HDFC) was set up in private sector.1. The policy reflected the trust that housing was not merely consumption expenditure but also a productive investment which would provide economic activity in the country. 1. Besides this. Consequently. private and joint sector entered in this field. the policy also envisaged that an impetus given to housing would stimulate economic development through creation of substantial employment opportunities. After that. A large number of financial institutional/companies in the public. was setup with the objective of housing and urban development as well as infrastructure development.

Government Banking Non-Banking Central Govt.3HOME LOAN TYPES 12 . relatives and money lenders etc. State Public Commercial Govt.1. Authorities Banks Cooperative Banks Other Banks HUDCO Non-Banking Finance Companies (NBFCs) House Finance Companies (HFCs) Non-Banking Housing Finance Companies (NBHFCs) Insurance LIC/GIC Specialized Institution HDFC 1.Formal Sector Informal Sector Household savings Disposal of Existing properties Borrowings from friends.

It is always advisable to consult a home loan expert or consultant before applying for a home loan or purchasing a property. Home Conversion Loans: These loans are available for those who have financed the present home with a home loan and wish to purchase and move to another home for which some extra funds are required. the existing loan is transferred to the new home including the extra amount required. 13 . Through home conversion loan. Home Improvement Loans. Land Purchase Loans: These loans are available for purchasing land for both construction and investment purposes. Home Improvement Loans: These loans are given for implementing repair works. Home construction Loans. Home Construction Loans: These loans are available for the construction of a new home. Home Extension Loans: These loans are given for expanding or extending an existing home. Home Equity Loans. healing and renovations in a home that has already been purchased. But before you opt for any home loan provider. For egg: addition of an extra room etc. eliminating the need of pre-payment of the previous loan. you need to consider certain factors related to property that you are interested in buying and also about the salient features offered by a home loan provider and also study some Home Loans and Home Insurance FAQs which helps in applying a Home Loan in India. Home Extension Loans. There are many home loans provider in the market to make your dream come true.Owning a piece of land or property is a lifetime dream for every individual. There are different types of home loans tailored to meet your needs. until a buyer is found for the home. You can take different types of home loans like Bridge Loans. The bridge loans help finance the new home. Bridge Loans: Bridge loans are designed for people who wish to sell the existing home and purchase another one. And the most important thing is you should know about each and every term related with Home Loans before applying for a Loan. Land Purchase Loans etc for different schemes available in the market.        Home Purchase Loans: These are the basic forms of home loans used for purchasing of a new home.

2.2 INDUSTRY PROFILE PAGE NO 1.2.1.1 HOUSING FINANCE IN INDIA 7-9 1.2 TAX BENEFITS ON HOME LOAN 10-11 HOUSING FINANCE IN INDIA 14 .

With tax incentives given to the housing finance sector in the annual budget of 2001. Earlier the home loan sector in India was solely dependent on nationalized and public sector banks. Real estate loans are available to builders. promoters and real estate developers. transactions related to buying and selling of residential properties increased considerably and was much higher as compared to previous years.     For construction or buying a new home For home repairs and renovations For purchase of plots Against mortgage of property No tax benefits are available for NRI customers unless you file returns and thereby become eligible to avail of the tax benefits. Since the new class of buyers are relatively younger set of customers who are more aware about legal documentation and approvals. the property market in India undergoes transformation to align itself with global standards with an increased emphasis on quality & cost control and documentation methods. the real estate sector has the maximum propensity to generate income and demand for materials. Today.The Home loan sector in India is the pi-vital role player in the growth of the real estate scenario in India. Moreover. It can be said that housing finance companies were formed for co-existing with buyer's requirements of housing loans for investing in properties. HFCs are offering incentives to attract investors like     Some companies sanction the housing loan without requiring you to identify property as a pre-requisite for eligibility Free accident insurance & property insurance Waiving of pre-payment penalty Waiving of processing fee There are a few documents which the finance companies require for setting up Salaried Employee Self-employed 15 . Besides home loans. Commercial property loans are also available and different financial institutions in India provide commercial loans at different rates and different upper limits. the amount of money that a city dweller spends on rent is roughly the same. but the entry of public sector banks into the housing finance business marked the beginning of the first round of interest rate cuts. buyers are now more 'end-users' rather than investors. or only slightly less than the amount he pays as an EMI on a housing loan. equipment and services. Home loans are made available by financial institutions to both Indian and NRI customers at floating and fixed rate of interest and also at attractive EMI options. And this reduction in interest rates has enhanced the borrowing power of customers. In the current economy of India. The experience and financial standing of the builders is taken into account before the loan is granted which is to be returned with the minimum installments.

Corporation Bank. IDBI Bank. StandardChartered. HUDCO. Allahabad Bank. Can Fin Homes. GIC Housing Finance. PNB Housing Finance. HSBC. This has resulted in 13 new institutions foraying into the housing finance business in the last three years. Central Bank.Grindlays. CRITERIA FOR ELIGIBILITY OF HOME LOANS. certified by a Chartered Accountant Profit & Loss Account and Balance Sheet for the previous two years. ICICI Ltd. This has not only given a competitive edge to the finance companies to provide attractive options to customers but has also contributed to the increased investments in the real estate sector. Bank of Baroda Housing Finance. Punjab National Bank. bill/electricity bill/ration card). etc. Bank of Maharashtra. Dena Bank. The realty boom in India has given a new dimension to the finance sector in India both in Home Loans and Home Insurance segments.The latest salary slip showing statutory deductions Form 16 (showing tax deducted at source by employer) Proof of age (birth certificate/voter identity card/passport/school-leaving certificate/valid driving license Computation of income for the previous two years. etc Financial Institutions SWOT ANALYSIS 16 . Centbank Home Finance. certified by a Chartered Accountant Proof of age (birth certificate/voter identity card/passport/school-leaving certificate/valid driving license) Proof of residence (phone Proof of residence (phone bill/electricity bill/ration card). SBI Home Finance. LIC Housing Finance. LIC. HDFC. Citibank. Major Home Loan Providers Banks & Public Sector Housing Finance Companies State Bank of India.

WEAKNESSES 1) Interest rate war persistent 2) Dilution in due diligence on part of leaders is a often seen. 3) Lack of uniformity of norms.STRWNGTHS 1) 1) An active mainstream sector . 3) 3) Tax rebates on house loan. OPPORTUNITIES 1) 1) Increasing urbanization. cooperatives credit unions and rural bank. 2) 2) Housing microfinance has potential. 3) Higher cost of home ownership is mainly depending the demand at other end. 2) High switching costs of customers. 4) 4) Falling interest rates. 2) 2) Effective regulatory framework. 4) Increase in default rates. 3) 3) Extensive network of regional bank microfinance institution. TAX BENEFITS ON HOME LOANS 17 . THREATS 1) Lower transaction levels in realty sector.

construction. In addition to the above. 18 . who have taken a loan to either buy or build a house.a. only the person who has taken the loan can claim tax rebates. If the conditions stated above are not fulfilled. extending the loan. If a person fails to make EMI payments. Tax deductions can be claimed on housing loan interest payments.a. Tax benefits can be claimed on both the principal and interest components of the home loan as per the Income Tax Act.000 though the following conditions have to be satisfied:    Capital is borrowed before April 1. under Section 24(b). 2. Interest on borrowed capital is deductible up to Rs 150.00. 1999 for purchase.000 under Section 80C from assessment year 2006-07. but construction is not completed within 3 years from the end of the year. repairs or renewals of a house property. 1961. Capital should be borrowed on or after April 1.000 for a financial year. principal repayment of the loan/capital borrowed is eligible for a deduction of up to Rs 100. Tax benefits under Section 24 and deduction under section 80C of the Income Tax Act can be claimed only when the payment is made. 30. Moreover. Resident Indians are eligible for certain tax benefits on principal and interest components of a loan under the Income Tax Act. certifies that such interest is payable in respect of the amount advanced for acquisition or construction of the house A loan for refinance of the principle amount outstanding under an earlier loan taken for such acquisition or construction. an added tax benefits under Sec 80 C on repayment of principal amount up to Rs. Terms and conditions for availing Tax benefits on Home Loans 1. tax benefits obtained from them is a lucrative option. he can claim further benefits from the additional loan taken.As the Indian real estate market makes an upward swing.000 for a financial year. 3. 1961. The acquisition/construction should be completed within 3 years from the end of the financial year in which capital was borrowed. reconstruction repairs or renewal of a house property. in which capital is borrowed.000 p. Interest on the fresh loan can be claimed as a deduction. 1999.000 p. he cannot claim tax benefits for the same. According to the Income Tax Act. subject o the stated upper limit. Customers availing of Home Loans can claim a certain portion of the interest and principal that they pay towards the loan installments for reducing tax liability. subject to the upper limit of Rs 150. If the capital is borrowed on or after April 1. 1999 for acquiring or constructing a property. and investors opt for housing finance or home loans. 1. The person. can be availed that can further reduce your tax liability by about Rs. An additional loan for extension/addition to the same house and the person's deductions on the existing loan are less than Rs 150.000 if the following conditions are satisfied:     Capital is borrowed on or after April 1. 4. then the interest on borrowed capital is deductible up to Rs 30. 1999 for reconstruction.000. subject to an upper limit of Rs 150. These deductions are available to assesses.

000. also qualifies for the deduction of Rs 150. will be clubbed to the income and taxed accordingly. both of whom are tax-payers with independent income sources. you will be eligible for a tax rebate on the second loan. This means that if you have already availed of one loan to refinance the original loan and want to no avail a third loan to refinance the second loan. 9. then tax benefits will not be allowed and benefits. This is because the Section 24 (1) only talks of the second loan and not of subsequent loans. Even if you take the second loan at a rate of interest higher than the original loan. renewals or reconstruction. to the extent of the amount of loan taken in their own respective name. A husband and wife.5. Tax benefits on interest on housing loans are allowable only for the original loan and for a second loan taken to repay the first loan and not for subsequent loans. The interest on home loans taken for repairs. get tax deduction benefits. with respect to the same housing loan. and if any profit is made. 7. If it is proved that the home loan is simply an arrangement between the loan-seeker and the builder or with a third party for the purpose of claiming tax benefits. 19 . tax rebate on interest payments will not be permissible. then a long-term capital gains tax liability would have arisen. then a capital gains tax liability arises on the same for which the individual is liable to pay short-term capital gains tax since the sale took place in the same year. previously claimed. But. If a person buys a house and sells it within the same year/after 3 years. 8. if the sale had taken place after 3 years. 6.

2 OBJECTIVE 2.CHAPTER-2 PAGE NO.1 PROBLEM STATEMENT 2.3 SCOPE OF STUDY 13 13 13 RESEARCH DESIGN 20 . RESEARCH DESIGN 2.

So that I am analysis of Housing Finance schemes of HDFC Bank. To know the some of housing finance schemes. PNB & SBI Bank. To find out that how people to construction of houses by attractive EMI systems. To study of terms and condition of home loan. the area was chosen on the basis of coverage of product no. Since the report aims at finding the potential for financial products at BILASPUR itself taking into consideration certain limits and problems. and professional segment are in excess. This study was conducted by the researcher in BILASPUR. ICICI. It is helpful in analyzing the home loan Schemes service provided to the customer and their comparison. ICICI Bank.  OBJECTIVE o o o o o o o To study how to choose the right housing finance bank. As BILASPUR being a popular and among the good cities of India is a good market of financial products & also here customers of different classes like business segment. To study how do get loan for construction of residential houses. To discuss some tip for buying house. PNB AND SBI banks. These institutions have initiated various house financing schemes to cater the diversified needs of this sector. Various public and private institutions have entered in this field. of respondents 21 .  SCOPE OF STUDY This study is analysis of housing finance schemes of HDFC.The formidable problem that follows the task of defining the research problem is the preparation of the research project popularly known as the research design.  PROBLEM STATEMENT- The main purpose of doing this project is helps to choose the right home loan schemes for purchase house. because of constraints of time and money study could not be extended to other cities. To discuss housing credit more affordable. service segment.

1 HOME LOAN OF HDFC BANK SWOT ANALYSIS 3.3 SWOT ANALYSIS 3.CHAPTER.3 Page no.1.1.4 HOME LOAN OF SBI BANK SWOT ANALYSIS 3.2 HOME LOAN OF PNB BANK 3. 3.1.2 COMPARE HOUSING LOAN OF DIFFERENT BANKS 45 HDFC BANK 22 .1.1.1 A COMPNY PROFILE OF FOUR BANKS WHICH PROVIDE HOUSING FINANCE:3.5 HOME LOAN OF ICICI BANK SWOT ANALYSIS 15-18 19-25 26-28 29-34 35-44 3.

000 crore. ICICI BANK ICICI Bank is India's second-largest bank with total assets of Rs.22. Thailand. 1. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries and affiliates in the areas of investment banking. In 2008 HDFC Bank acquired Centurion Bank of Punjab taking its total branches to more than 1. an Indian financial institution.HDFC Bank was incorporated in 1994 by Housing Development Finance Corporation Limited (HDFC). and was its wholly-owned subsidiary. This was the first merger of two private banks in India. ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services. Shareholders of Times Bank received 1 share of HDFC Bank for every 5.000 crore and net advances of about Rs. The balance sheet size of the combined entity is more than Rs. In 1999. life and non-life insurance. The Bank has a network of 1.416 branches and about 4.. 23 . both directly and through a number of subsidiaries and affiliates like ICICI Bank. The principal objective was to create a development financial institution for providing medium-term and long-term project financing to Indian businesses. The Bank currently has subsidiaries in the United Kingdom. the Government of India and representatives of Indian industry. Bahrain. In the 1990s. ICICI was formed in 1955 at the initiative of the World Bank. Sri Lanka. Malaysia and Indonesia. Hong Kong.ICICI Bank was originally promoted in 1994 by ICICI Limited.744.14 billion for the nine months ended December 31. ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE). Our UK subsidiary has established branches in Belgium and Germany. Times Bank Limited (owned by Bennett. branches in United States. Qatar and Dubai International Finance Centre and representative offices in United Arab Emirates. / Times Group) was merged with HDFC Bank Ltd. South Africa. Coleman & Co. 2008 and profit after tax Rs.000. China. India's largest housing finance company. Singapore.89.000 crore. an equity offering in the form of ADRs listed on the NYSE in fiscal 2000.10 billion (US$ 77 billion) at December 31. 2008.75 shares of Times Bank. ICICI Bank's acquisition of Bank of Madura Limited in an allstock amalgamation in fiscal 2001. 1.63. The Bank started operations as a scheduled commercial bank in January 1995 under the RBI's liberalization policies. Bangladesh. Russia and Canada. The amalgamated bank emerged with a base of about Rs.644 ATMs in India and presence in 18 countries. It was among the first companies to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998. in 2000. 30. 3. ICICI become the first Indian company and the first bank or financial institution from non-Japan Asia to be listed on the NYSE. and secondary market sales by ICICI to institutional investors in fiscal 2001 and fiscal 2002. venture capital and asset management.

and would create the optimal legal structure for the ICICI group's universal banking strategy. Today.049 crore. greater opportunities for earning fee-based income and the ability to participate in the payments system and provide transaction-banking services. and access to the vast talent pool of ICICI and its subsidiaries.After consideration of various corporate structuring alternatives in the context of the emerging competitive scenario in the Indian banking industry. The merger would enhance value for ICICI Bank shareholders through a large capital base and scale of operations. bullion business. maintaining its number ONE position amongst its peers. The bank enjoys strong fundamentals. the managements of ICICI and ICICI Bank formed the view that the merger of ICICI with ICICI Bank would be the optimal strategic alternative for both entities. PNB has remained fully committed to its guiding principles of sound and prudent banking. the Boards of Directors of ICICI and ICICI Bank approved the merger of ICICI and two of its wholly-owned retail finance subsidiaries. the bank achieved a net profit of Rs 2. have been integrated in a single entity. and the move towards universal banking. Consequent to the merger. seamless access to ICICI's strong corporate relationships built up over five decades.During the FY 2007-08. Since its humble beginning in 1895 with the distinction of being the first Indian bank to have been started with Indian capital. Gold coins & asset management business. the ICICI group's financing and banking operations. any where‖ banking. A pioneering effort of the bank in the use of IT is the implementation of Core Banking Solution (CBS) which facilitates ―any time. PUNJAB NATIONAL BANK With over 37 million satisfied customers and over 4589 offices.99. large franchise value and good brand image. The merger was approved by shareholders of ICICI and ICICI Bank in January 2002. with ICICI Bank. with assets of more than Rs 1. PNB is ranked as the 3rd largest bank in the country (after SBI and ICICI Bank) and has the 2nd largest network of branches (4589 including 322 extension counters). entry into new business segments.85959 crore. Apart from offering banking products. In October 2001. Besides being ranked as one of India's top service brands. by the High Court of Gujarat at Ahmedabad in March 2002.its‘ ratio of priority sector credit to net bank credit at 44. the bank has also entered the credit card & debit card business.94% was also higher than the respective national goals of 40% & 18%. PNB has implemented CBS in 3503 service outlets at around centers 24 . with 43% share of low cost deposits.15% was also the highest. and by the High Court of Judicature at Mumbai and the Reserve Bank of India in April 2002. The merger would enhance value for ICICI shareholders through the merged entity's access to low-cost deposits. The bank‘s Return on Assets at 1. insurance business. The bank has made rapid strides in this direction and achieved 100% branch computerisation. PNB has always looked at technology as a key facilitator to provide better customer service and ensured that its ‗IT strategy‘ follows the ‗Business strategy‘ so as to arrive at ―Best Fit‖. During the FY 2007-08. particularly fee-based services. PNB has achieved significant growth in business which at the end of March 2008 amounted to Rs 2.11% & agriculture credit to net bank credit at 18. etc. both wholesale and retail. ICICI Personal Financial Services Limited and ICICI Capital Services Limited. PNB has continued to retain its leadership position among the nationalized banks. higher market share in various business segments.000 crore.

As a tribute to its consistent business growth. improved assets & attractive returns to shareholders in the joint venture. Nepal. Golden Peacock National Training Award for three successive years (2004. PNB has won ‗Bank of the Year‘ Award in Nepal (2006) by ‗The Banker‘. ‗The Banker‘ listed PNB at 255th place. operating and net profit in the year 2006-07. 194312. a publication of the London based Financial Times. amongst the 300 World companies & 7 Indian companies. National Award for Excellence in lending to SSI and tiny sector for the year 2004-05 and 2005-06 respectively. the bank has received various recognitions. Further the leading international Credit Rating index provider. anywhere" banking to its clients. 2917.45 Business 163580. Backed by strong domestic performance. Financial Performance: Punjab National Bank continues to maintain its frontline position in the Indian banking industry. which are expected to emerge as challengers to the world‘s leading blue chip companies. 1540.23 Recognition: In recognition of its efforts in various areas. Work on assessing potential at other international centers is progressing. 236457. the bank is planning to realize its global aspirations. the bank has installed more than 1516 ATMs and entered into ATM sharing arrangement with other banks & IDRBT.91 Net Profit 1410. the bank has already set up representative offices at Almaty (Kazakhstan). 139860. purchase of airline tickets etc. In order to increase its international presence. the bank has retained its NUMBER ONE position among the nationalized banks in terms of number of branches. making available a pool of additional 21. The performance highlights of the bank in terms of business and profit are shown below: (Rs Crore) Parameters March05 March06 March07 CAGR (%) Gross Profit 2404. Towards developing a cost effective alternative channels of delivery. 74627. (EBL). Dubai (UAE) & Shanghai (China) . 119685. The bank also has a joint venture with Everest Bank Ltd. 16. Standard & Poor‘s (2006) listed PNB. 15. In particular. EBL has become one of the leading banks in Nepal. The bank has also been offering Internet banking services to the customers of CBS branches like booking of tickets. 2005 & 2006). Amongst Top 1000 Banks in the World.50 Deposits 103167. Golden Peacock Award for Excellence in Corporate Governance for the year 2004-05 and 2006-07 by Institute of Directors (IOD). payment of bills of utilities. with 20 per cent equity participation. SKOCH Challenger Award for Change Management for the year 2005-06 in recognition of the bank‘s services towards upliftment of the weaker sections of the society and SKOCH Challenger Award – 2006-07 for capacity building for the 25 . With PNB‘s management.43 Advances 60413. 3231.500 ATMs throughout the country to its customers. a branch at Kabul (Afghanistan) and a subsidiary at London (UK) and a branch at Hongkong. 96597.to facilitate "anytime. 20. 1439. 26. 4.

2006-07 SBI BANK State Bank of India (Hindi: भारतीय स्टे ट बैंक) (SBI) is the largest stateowned banking and financial services company in India.Its also considered as the best bank even abroad . In 2008. to the founding in 1806 of the Bank of Calcutta. along with ICICI Bank. including products aimed at non-resident Indians(NRIs).000 branches.having around 130 branches overseas [including 1 ADB]and one of the largest financial institution in the world . with the Reserve Bank of India taking a 60% stake. It has a market share among Indian commercial banks of about 20% in deposits and advances. the government took over the stake held by the Reserve Bank of India. through the Imperial Bank of India. The government of India nationalized the Imperial Bank of India in 1955.[2] The State Bank of India is the 29th most reputed company in the world according to Forbes. Bank of Madras merged into the other two presidency banks. The bank traces its ancestry to British India. has the largest banking branch network in India. with over 16. The State Bank Group.1 HOME LOAN OF HDFC BANK 26 . Bank of Calcutta and Bank of Bombay to form Imperial Bank of India. it is a regional banking behemoth. Punjab National Bank and HDFC Bank—its main competitors.1.Farmers‘ Training College initiative Best IT Team of the Year (2005-06) by IDRBT. making it the oldest commercial bank in the Indian Subcontinent. and SBI accounts for almost one-fifth of the nation's loans. With an asset base of $352 billion and $285 billion in deposits.[3] Also SBI is the only bank to get featured in the coveted "top 10 brands of India" list in an annual survey conducted by Brand Finance and The Economic Times in 2010.[4] The State Bank of India is the largest of the Big Four of India.[5]and" GUINNESS BOOK OF WORLD RECORD " that 56 million transactions happening per day all over the world is definitely an achievement 3. Amity Corporate Excellence Award. SBI provides a range of banking products through its vast network of branches in India and overseas. and renamed it the State Bank of India. which in turn became State Bank of India.

the interest rate on your loan may change. and vice versa when the interest rate decreases. Applicant and Co. will have to be co-applicants. Proposed owners of the property. the interest component in an EMI will increase and the principal component will reduce resulting in an extension of term of the loan. Adjustable Rate Home Loan-Loan under Adjustable Rate is linked to HDFC's Retail Prime Lending Rate (RPLR). the EMI on the home loan disbursed will not change*.Features     Maximum loan-80% of the cost of the property (including the cost of the land) and based on the repayment capacity of the customer.Applicant to the loan-Home Loans can be applied for either individually or jointly. If the interest rate increases. if there is a change in RPLR. The rate on your loan will be revised every three months from the date of first disbursement. However. bungalow from developers Existing freehold properties Properties in an existing or proposed co-operative housing society or apartment owner's association First Power of Attorney purchases in Delhi for DDA flats allotted before 1992. the co-applicants need not be coowners. * Conditions Apply Fixed Rate  Home Loan : Loan Purposes One can apply for Power Home for the following purposes: Purchase of Flat. Maximum Term-20 years subject to your retirement age. row house.     Home Loan: Eligibility Salaried Age Income Job Experience Residence Proof 21-60 years Income criteria not provided Job experience not provided Residence proof not provided 25-65 years Income criteria not provided Job experience not provided Residence proof not provided Self Home Loan: Loan Amount Limits on home loan 27 . However.

Rs 1 lac Maximum .  Minimum . Salaried Customers Application form with photograph Identity and Residence Proof Latest Salary-slip Self Employed Professionals Self Employed Businessman Application form with photograph Application form with photograph Identity and Residence Proof Identity and Residence Proof Education Qualifications Certificate and Proof of business existence Last 3 years Income Tax returns (self and business) Last 3 years Profit /Loss and Balance Sheet Last 6 months bank statements Processing fee cheque Education Qualifications Certificate and Proof of business existence Business profile Last 3 years Income Tax returns (self and business) Last 3 years Profit /Loss and Balance Sheet Last 6 months bank statements (self and business) Processing fee cheque Form 16 Last 6 months bank statements Processing fee cheque Home Loan: Interest Rates & Charge 28 .Rs 50 lacs Margin  20% in the case of home loans  25% in case of improvement or renovation loans Home Loan: Documentation You can download the Application Form and submit alongwith the following documents for an approval of loan.

50 11. we have introduced a special facility of Tranche Based EMI. The minimum amount payable is the interest on the loan amount drawn.30. The parent is nearing retirement and their children have just started working.25 The above rates are subject to change without notice. The customer benefits by starting EMI and hence repays the loan faster.75 lacs Over Rs.75 RPLR .5.5.01 lacs to Rs.Helps young executives take a much bigger loan today based on an increase in their future income.  Security Security for the loan is a first mortgage of the property to be financed. This option helps such customers combine the incomes and take a long term home loan where in the installment reduces upon retirement of the earning parent. To help customer save this interest. Anything over and above the interest paid by the customer goes towards Principal repayment. Disbursement 29 . this helps executives buy a bigger home today! Flexible Loan installments Plan.Customers purchasing an under construction property need to pay interest ( on the loan amount drawn based on level of construction) till the property is ready.75 lacs Fixed rates% 11. Customers can fix the installments they wish to pay till the time the property is ready for possession. if the property is under construction. Tranche Based EMI. Home Loan: Terms and Conditions Repayment   Step Up Repayment Facility.50 RPLR .Often customers.75 10. wish to purchase properties together. normally by way of deposit of title deeds and/or such other collateral security as may be necessary.50 Variable rates% 9. Interim security may be required.5.Applicable Rates (Monthly Rest Basis) Upto and including Rs 30 lacs Rs.00 10.25 Basis% RPLR RPLR . parents and their children.50 11.

Home Loan: Fair Practice Code For Lenders As directed by the Reserve Bank of India. these will be sought from the applicant. as assessed by the Bank directly to seller or builder or local development authority or supplier of materials etc. 2007.5% of the loan amount (applied for) will be collected along with the application form (taxes as applicable). ii) Processing a. The salient features of the same are: i) Applications for Loan In the loan application form. Processing charges or admission fee Processing fee equivalent to 0.No.The loan will be disbursed in full or in suitable installments.No. vide circular DBOD. Penalty for early closure . The Bank shall provide acknowledgement for receipt of all loan applications indicating the time frame within which the application will be disposed of. taking into account the requirement of funds and progress of construction.005/2006-07 dated March 6.65/ 09. The Bank shall verify the loan application and if additional details / documents are required. 30 . of all categories of loans.Leg. the Bank shall provide comprehensive information including information about fees and charges if any payable for processing and amount of such fees refundable in case of non acceptance of application. BC. irrespective of the amount of loan sought by them.07. the Bank has adopted modified Fair Practice Code for lenders as approved by the Board of Directors. b. prepayment options and other matter which affects the interest of the borrowers.Nil Other Conditions • Bank reserves the right to reject any application without assigning reasons thereof • The applicant will undertake to inform the Bank as and when there is a change in address or employment The terms and conditions mentioned above and elsewhere under the scheme are subject to modification from time to time solely at Bank's discretion.

The acceptance of the customer will be obtained on the sanction letter with the customer's signature under the caption A copy of the loan agreement along with all the enclosures quoted in the loan agreement will be furnished to the customer at the time of issue of the sanction letter. iv) Disbursement of loans including changes in terms & conditions a. In case the application is turned down. the Bank will be expected to process the application without delay. The disbursement will be done immediately on compliance of all the terms and conditions of the sanction by the borrower and the branches need not refer to the sanctioning authority for disbursement. Drawings in an account once it is classified as NPA. No drawings will be allowed in case of non-compliance of the terms and conditions by the borrower.c. All the terms and conditions and other caveats will be duly communicated by an authorized official of the Bank to the customer in writing. iii. the Bank will convey in writing to the applicant the reasons for rejection within one month. v. Honoring of cheques issued for the purpose other than specifically stipulated in the sanction. The availability of adequate margin and security will not be a substitute for due diligence on the creditworthiness of the customer. i. The sanction letter / loan agreement will clearly state that the credit facilities will be extended solely at the discretion of the Bank and that drawings under the following circumstances will be solely at the discretion of the Bank. Meeting further requirements of the borrower on account of growth in business will be subject to proper review of the credit limits. iv. For all categories of loans and irrespective of any threshold limits. ii. Drawings beyond the drawing power / sanctioned limits. d. b. iii) Loan Appraisal and Terms and Conditions a. 31 . The sanctioning authority will be expected to ensure proper assessment of the credit application as per the extant instructions and credit policy of the bank. c.

v) Post disbursement supervision a. such as submission of periodical reports and periodic inspection. the Bank shall not resort to undue harassment such as persistently bothering the borrowers at odd hours and use of muscle power. scrutiny of books of accounts. The sanction letter would also mention whether the Bank or the borrower will bear the cost of inspection. The Bank will not interference in the affairs of the borrowers except where provided for in the terms and conditions of the loan sanction documents. c. the borrower will be notified about the remaining claims and the documents under which the Bank is entitled to retain the security till the relevant claim is paid / settled v) Others a. In the matter of recovery of loans. However. c. Any changes in interest rate and charges will be effected only prospectively after giving due notice to the borrower. caste and religion in the matter of lending. Or seek additional securities. verification of stocks and book debts. The post disbursement supervision. The Bank shall release all securities on receiving payment of loan. the Bank may decide to exercise the right to set off any legitimate right or lien for any other claim against borrower. the Bank may participate in credit-linked schemes framed for weaker sections of the society. In case any information not disclosed earlier by the borrower has come to the notice of the Bank. the Bank will have the right to elicit the necessary information from the borrower and initiate action to protect its interest. 32 . In case the Bank decides to retain the security. such as periodic inspection.b. and scrutiny of QIS statements. d. b. c. the Bank shall not discriminate on grounds of sex. Any changes in the terms and conditions of the sanction such as interest and charges will be notified to the borrower before effecting the changes. The Bank will issue notices to the borrowers in advance in case the Bank decides to recall the advance / accelerate the payment / accelerate the performance under the loan agreement. While. will be stipulated at the time of issue of the sanction letter. b.

Threats : 1. Legislation could impact. Could seek better customer deals. For this purpose the following review structure is available to the borrower. competitors. Fast-track career development opportunities on an industry-wide basis. 3. Processes and systems. Superior customer service vs. Products have required accreditation. the Banks' consent or objection. 2. 5. 4. Vulnerable to reactive attack by major competitors.e. Any such grievance received from the borrower will be heard and disposed of by the next higher authority. 3. 5. 2. 5. Sectoral growth is constrained by low unemployment levels and competition for staff Opportunities : – 1. Lack of infrastructure in rural areas could constrain investment 3. High degree of customer satisfaction. Could extend to overseas broadly. 5.2 HOME LOAN FOR PNB BANK PNB reaches out to one with fast. either from the borrower or from other banks / FIs which propose to take over the loan. Great risk involved Very high competition prevailing in the industry. Great Brand Image. if any. borrowers will have an opportunity to appeal against the decision of the Bank's functionaries. Profit margins will be good. 3. Right strategy for the right products. vi) Grievance Redresser Though the sanction of the loans will be at the sole discretion of the Bank. 4. 4. 2. SWOT ANALYSIS OF HDFC BANK Strengths : 1.1. Weakness : – 1. New specialist applications. etc Management cover insufficient. shall be conveyed within 21 days from the date of receipt of request. 2. Some gaps in range for certain sectors. friendly and most convenient home loans for: 33 . 4. In the case of receipt of request for transfer of borrowal account. Customer service staff need training. 3.

KVPs. Security   Mortgage of property for which finance is being given. 20lacs • Loan upto Rs. In case of purchase of house/ flat on first power of attorney. / PSU Bonds etc. life Insurance cover is also available on payment of one time premium which can also be financed by the Bank. IVPs.To cover the loan outstanding.75% of the cost of construction of house or purchase of house/ flat .• Construction or purchase of house/ flat.75% of the estimated cost subject to maximum of Rs. borrower and the Bank. a tripartite agreement shall be executed amongst the housing board/ society. • For carrying out repairs/ renovation/ additions/ alterations: . In case of purchase of house/ flat from housing board/ society where mortgage cannot be created immediately. NSCs. Extent of loan Individual • For construction/purchase of house/ flat:. • Purchase of house/ flat on First Power of Attorney basis from the original allotted. Securities. • Carrying out repairs/ renovations/ additions/ alterations to existing house/ flat • Special Feature. additional security equal to 125% of the loan amount by way of mortgage of some other property or pledge of bank's FDR/ LIC policy/ Govt.20 Lacs for purchase of Land/Plot.2 Lacs for furnishing.  RATE OF INTEREST INTEREST RATES ON ADVANCES UNDER RETAIL LENDING SCHEMES 34 . • Loan is available maximum upto Rs.

(RBD Advances Circular 25 dated 2.25 11.50 9.50 10.75 11. 35 .25 10.+ Service Tax & Education Cass.50 10.50 25 yrs. st I. c.(effective from 1 January 2009 – BPLR 12. b.350/. FLEXIBLE HOUSING (OVERDRAFT COMPONENT) I.1.00 ii) Above 5 & upto 10 10.00 10.25 9.00%) I. a Housing Finance Fixed Option for loans Floating Option for loans to Individuals including NRIs / Flexible Housing scheme / existing Fin Basket a/cs For repayment period Upto 20 lac Above 20 Upto 20 lac Above 20 lac lac i) Upto 5 years 9.50% Rate of Interest on card rate to be charged in respect of persons already having one or more houses and availing Housing Loan for subsequent house(s).00 years iii) Above 10 & upto 10. 12% The aforesaid revised rates of interest under floating option will also be applicable in: • Existing as well as new accounts in Flexi-Housing scheme (Term Loan component) and • In existing accounts in Fin Basket scheme which stands as closed. Documentation Charges Rs.e. This extra Rate will continue to be charged in all cases where either borrower or co-borrower is having one or more houses in his/her name. • Extra 0. OVERDRFT FACILITY TO EXISTING HOUSING LOANS BORROWERS FOR PERSONAL NEEDS BPLR i. will be subject to reset clause of five years on all repayment tenors except tenor upto 05 year.2006).e.25 20 years iv) Above 20 yrs & upto 11.00 9.2006.00 10. 12% BPLR i.8.75 10. • The fixed rate of interest option of Housing Loans.25 10. disbursed on or after 01.08.

the loan amount will be disbursed in stages as per progress of construction/ demand by selling agency SWOT ANALYSIS OF PNB STRENGTH Wide network Large number of customers Fast adaptability to technology Brand image WEAKNESS Casual behaviour Corruption and red tapism Slow decision making due to large hierarchy High gross NPA OPPORTUNITIES Home to home banking services Diversification towards other fields Globalization THREATS Stiff competition from SBI and other private players Sales promotion is very poor other bank.Repayment Loan is to be repaid in equated monthly installments within a period of 25 years or before the borrower attains the age of 65 years. Home Loan of SBI Bank 36 . 3. the loan amount will be paid in lumpsum to the vendor. For house/ flat under construction. Disbursement For outright purchase of house/ flat.

The most preferred home loan provider" voted in awaaz consumer awards along with the most preferred bank award in a survey conducted by TV 18 in association with ac nielsen-org marg in 21 cities across india. SBI home loans now offers interest rates concessions on green homes in accordance with SBI's commitment to Environment protection. SBI Home Loans come to you on the solid foundation of trust and transparency built in the tradition of State Bank of India. Best Practices followed in SBI mentioned below will tell you why it makes sense to do business with State Bank of India.

SBI Home Loans Advantage           Package of exclusive benefits. Low interest rates. Further, we charge interest on a daily reducing balance!! Low processing charges. No hidden costs or administrative charges. No prepayment penalties. Reduce your interest burden and optimally utilize your surplus funds by prepaying the loan.   Over 13,700 branches nationwide, you can get your Home Loan account parked at a branch nearest to your present or proposed residence.

One who is eligible if:
Minimum age: 18 years as on the date of sanction Maximum age: 70 years. i.e. the age by which the loan should be fully repaid, subject to availability of sufficient, regular and continuous source of income for servicing the loan repayment.

Loan Amount
Actual loan amount will be determined taking into consideration such factors as
37

applicant‘s income and repaying capacity, age, assets and liabilities, cost of the proposed house/flat etc. To enhance loan eligibility you have option to add:

1)

Income of your spouse/ your son/ daughter living with you, provided they have a steady income and his/ her salary account is maintained with SBI. Expected rent accruals (less taxes, cess, etc.) if the house/ flat being purchased is proposed to be rented out. Depreciation, subject to some conditions. Regular income from all sources.

2)

3) 4)

Margin

Loan Amount

Margin (Min.)

Maximum (Max.) 90% 80%

LTV

Ratio

Upto Rs. 20 Lacs Above Rs. 20 Lacs.

10% 20%

Rate of Interest
a) SBI Easy Home Loan
38

(Upto Rs.30 Lakh) (Base Rate: 8.25% p.a.) Name SBI Easy Home Loan Facility Term Loan or OD as in SBI MaxGain. (OD facility will be Type available for loans above Rs.5 Lacs.) Loan Upto (and including) Rs.30 Lacs amount Interest Card Rate applicable for the tenor of the loan – 1.50% above Rate Base Rate, Present effective rate being 9.75% p.a. Ist Year 1% discount over Card Rate, present effective rate being 8.75% p.a. nd rd 2 and 3 0.25% discount over Card Rate, present effective rate being year 9.50% p.a. th 4 year Card Rate onwards No Fixed Interest Rate option.

b) SBI Advantage Home Loan
(Above Rs.30 Lacs and upto Rs.75 Lacs) Name SBI Advantage Home Loan (Above Rs.30 Lacs and upto Rs.75 Lacs) Facility Type Loan amount Interest Rate Ist Year 2nd and 3rd year 4th year onwards Term Loan or OD as in SBI MaxGain. For Home Loans above Rs 30 lacs and upto Rs. 75.00 Lacs Card Rate applicable for the tenor of the loan – 1.75% above Base Rate, Present effective rate being 10.00% p.a. 1.25% discount over Card Rate, present effective rate being 8.75% p.a. 0.50% discount over Card Rate, present effective rate being at 9.50% p.a. Card Rate (Base Rate: 8.25% p.a.)

No Fixed Interest Rate option.

c) SBI Premium Home Loan
(Above Rs.75 Lack) (Base Rate: 8.25% p.a.) Name SBI Premium Home Loan – Above Rs.75 Lacs Facility Term Loan or OD as in SBI MaxGain upto Rs.1 Crore. Type
39

Loan amount Interest rate

For Home Loans above Rs 75.00 lacs Card Rate applicable over the tenor of the loan is 1.75% over the Base Rate, present effective rate being 10.00% p.a. Concessions including discretionary concessions will be available over the tenor of the loan No Fixed Interest Rate option.

Repayment
Repayment period: Maximum 25 years (or) Up to the age of 70 years (the age by which the loan should be fully repaid) of the borrower, whichever is early. Moratorium period (Repayment holiday): The moratorium period is included within the maximum repayment period.

Security
 Equitable property. mortgage of the

Process fees
Loan Amount Upto Rs.5 Lac Above Rs.5 Lac and upto Rs.10 Lac Above Rs.10 Lac and upto Rs.20 Lac Above Rs.20 Lac and upto Rs.50 Lac Above Rs.50 Lac and upto Rs.1 Cr Above Rs.1 Cr and upto Rs.5 Cr Above Rs.5 Cr Processing Fee Rs.1000/Rs.2000/Rs.5000/Rs.7,000/Rs.8,000/Rs.10,000/Rs.20,000/-

NOTE
1) 75 % of the processing fee may be refunded in the following cases: (a) Rejection of loan application on account of unsatisfactory pre-sanction survey report.
40

In cases where applications are sanctioned or rejected after complete loan processing. fee will not be refunded. b) Post-sanction (i) Stamp duty payable for Loan agreement & mortgage. (ii) Valuer's fee for valuation report. 2) Actual charges for the following will be payable by the customer in addition to the processing fee: a) Pre-sanction (i) Advocate's fee for property search and the title investigation report.(b) Rejection of loan application on account of unsatisfactory legal/valuation reports. (ii) Property insurance premium. SWOT ANALYSIS OF SBI 41 .

HOME LOAN OF ICICI BANK 42 .Strengths      Brand name Market Leader Wide Distribution Network Government Owned Diversified Portfolio Weaknesses    € Minor hindrances Hierarchical management Lags modernization Opportunities  Merger of associate banks with SBI  Opportunities for public sector banks   New Branches and ATM's Expansion on Foregin soil Threats   € Advent of MNC banks Private banks venturing into the rural  Employee Strike 4.

Home Loans Home Loans are provided to individuals to own a residential property.Resident Indian who are Salaried. Choose the ICICI Bank Home Loan that suits ones needs. The loan must terminate before or when you turn 65 years of age or before retirement. One must be employed or selfemployed with a regular source of income. but also products designed to cater to the specific needs of consumer.extension of existing living space The following are the features of ICICI Bank Home Loans      Home loan amount can be chosen to suit specific needs.construction. New products / new features in existing products are introduced based on customer feedback. Land Loans Land loans give an opportunity for individual customer to purchase a residential plot of land to do self. Thus. It can be availed at the Floating rate of Interest or at the Fixed rate of Interest or at the combination of both Fixed & Floating rates. ICICI Bank offers easy home loans for     First Purchase in ready construction Under construction property Purchase in re-sale Self construction . Faster repayment as principal repayment in on monthly rest. The Land loan can be financed only within municipal limits of HUB 43 . One can avail of a loan up to 80% of Cost Of Property. whichever is earlier. Conveniently pay off the loan over a period of upto 25 years. customer can invest now in a plot of land & build in future. Eligibility Norms for Home Loans. Home Loans can be availed by Resident Indian whether Salaried or Self-Employed and also by Non. For resident Indians the following are the eligibility norms    One must be at least 21 years of age when the loan is sanctioned.ICICI Bank Home loans provide not just the most competitive interest rates & best level of service.

This loan is especially meant for self-employed professionals like Doctors. Land Loan can be availed by Resident Indian whether Salaried or Self-Employed and also by Non. Thus. EMI Under Construction EMI Under Construction is offered for structuring a home loan to enable individuals to commence his EMI in a partly disbursed under construction project. Balance Transfer Balance Transfer is a facility offering the customer a choice to transfer the outstanding balance of the loan availed for better terms & conditions. construction. Commencement of EMI ensures re-payment towards principal amount leading to savings in interest and faster repayment of the loan. HIL considers a range of facilities internal or external to the structure without increase in the living pace. Office Premises Loans Office Premises Loan can be used for purchase.Resident Indian.Resident Indian. EMI under Construction can be availed by Resident Indian whether Salaried or SelfEmployed and also by Non. extension & also for improvement (at the time of acquisition of office premises. Home Improvement Loans Home Improvement Loan is offered to facilitate improvement of a self-owned dwelling unit to existing or new customer. Balance Transfer helps to move from higher rate of interest to lower rate of interest or increase 44 .Resident Indian who are Salaried. Home Loans can be availed by Resident Indian who are Self-Employed and also by Non. The EMI paid is as per the sanctioned loan amount and remains constant during the tenure of the loan. It creates an opportunity to extend loans to self-employed individuals to house their profession or business giving a permanent address for generating steady flow of income.locations or in case of direct allotment outside municipal limits by DA. The product can also include the estimate of renovation at the time of purchase of the property. The tenure of the loan keeps moving up with additional amount being disbursed. Architects etc. a customer can add or improve facilities to his dwelling unit with a loan at Home Equity Loan rate of interest Home Improvement Loan can be availed by Resident Indian whether Salaried or SelfEmployed.

Its is based on the existing relationship of the customer with ICICI Bank.in loan component as Top up. The end use letter is essential to be collected. Loan on Phone Loan On Phone is a pre-sanctioned loan. To avail Top Up loan.disbursement document pending. The basic eligibility emerges with good repayment track record. Good banking transactions and repayment records becomes a strength for availing loans in future. the vintage of atleast six months is required for the loan availed. Banks or employer Loans taken from Central or State Government. The End use of Top Up Loans can be       Furnishing of home Consumer durable Child‘s education Daughter‘s marriage Family holiday Vehicle Any other personal requirement of the borrower provided it is not speculative or illegal in nature This product is applicable to fully disbursed cases with no post. It offers the customer additional funds against the security of the same property. BT is possible only from loans taken from HFCs approved by NHB for refinance. Loan on Phone can be availed by Resident Indian whether Salaried or Self-Employed Home Equity Loan Loan against property gives the owner of residential or commercial premises to 45 . The biggest advantage is that the customer can get the loan with minimum documentation. This product is priced more than base home loan rates but lower than any personal loan rates. Balance Transfer can be availed by Resident Indian whether Salaried or SelfEmployed. Top Up Loan can be availed by Resident Indian whether Salaried or Self-Employed. Top Up Loan Top up Loan can be availed time and again for various personal requirement based on value of the property.

they go towards reducing the outstanding balance in the account. Whenever he deposits funds into the account.Sanctioned limit and draw as you need Pay interest on the amount drawn and for days utilized Convenience of depositing & withdrawing like any Current Account Benefit of Cheque Book & Phone banking Fast Processing and door-step service Multi-city cheque book and phone banking facility Property Overdraft can be availed by Resident Indian who are Self-Employed Lease Rental Discounting Lease Rental Discounting helps to raise funds against the future expected rentals of self owned commercial property. The overdraft facility comes with a multi-city cheque book and phone banking facility. Similar to Home Equity Loans.leverage on the value of the property. The property should be occupied by the Lessee. LRD can be provided for any personal requirements of the customer viz. The customer is charged interest only for the amount that he withdraws from the account. –       Marriage Child Education Business Purchase of Property (Where mortgage is not possible) Improvement of Property Medical Treatment Home Equity Loans can be availed by Resident Indian who are Self-Employed and also by Non. –    Marriage Child Education Business 46 . Property Overdraft The overdraft facility from ICICI Bank Home Loans allows you to borrow money against your self-occupied property. It offers the ability to unlock funds gives the advantage of looking at the asset as a source of security bringing liquidity and retaining ownership. The security of the property ensures competitive rate of interest. It offers the following benefits:       Generating capital against property (R) or ( C) for business or personal use Convenience of Pre .Resident Indian who are Salaried. The interest component of the EMI paid by SEP / SENP can be booked as expenses in their P & L Home Equity Loans are provided for many personal requirements of the customer viz. In case of HEL the property should be self occupied by one of income considered applicants.

spouse's income. The additional income shall be included to enhance your loan amount. the leading Home Loans Provider. The final amount to be sanctioned will depend on your repayment capacity. what you ultimately are entitled to will have to conform within the limits fixed for each loan Also. we ask one for minimal mandatory documents for the sanctioning of one home loan. In case of any co-owners they must necessarily be co-applicants. transfer charges and stamp duty costs are included Documents required for Home Loan Sanction ICICI Bank Home Loans. when the company looks at the total cost. registration charges. put him/her as a co-applicant. number of dependants. offers attractive interest rates and unbeatable benefits to ensure that you get the best deal without any hassles. If your spouse is earning.At ICICI Bank Home Loans we require the following documents to sanction one home loan: Sanction Documents • Duly Completed Application Form 47 . assets. stability. continuity of occupation and savings history.   Purchase of Property (Where mortgage is not possible) Improvement of Property Medical Treatment Lease Rental Discounting can be availed by Resident Indian whether Salaried or SelfEmployed Factors Affecting ones Loan Amount With ICICI Bank Home Loans. However. Repayment capacity takes into consideration factors such as income. age. liabilities. However. you can get a home loan suited to your needs. The home loan amount depends on your repayment capability and is restricted to a maximum of 80% of the cost of the property or the cost of construction as applicable. Keeping your convenience in consideration. A number of factors are taken into account when assessing your repayment capacity. qualifications. there are ways by which you can enhance your eligibility.

You may be asked to submit further legal documents if required by ICICI Bank or its approved lawyers.       These are the documents required for sanctioning a loan. Disbursement of your ICICI Bank Home Loan At ICICI Bank Home Loans. While you may be under the impression that the list of documents asked for is rather extensive. we disburse the loan amount after you identify and select the property or home that you are purchasing and submit the requisite legal documents.      Photograph Fee Cheque Photo Identity Proof Age Proof Signature Verification Proof Residence Address Proof  Document specific for Self Employed Income Tax Return / Computation of Total Income / Auditors Report / Balance Sheet / Profit & Loss Account certified by Chartered Accountant for last 2 years (3 years for Home Equity) (both for business and personal of partners/directors) Bank Statement for last 6 month from operating account Repayment Track record of existing loans / Loan closure letter Board Resolution in case of a company Proof of existence Office Address Proof Photo Identity Proof. Do retain photocopies of all documents being submitted by you. 48 . Signature Verification is required to be provided for all the main partners / directors. Each and every single document asked for will be verified and checked to ensure your safety. Residence Address Proof. please note that it is for your own good.

You can choose from Adjustable. On satisfactory completion of the above. Address Proof. if applicable)  Services & Charges ICICI Home Finance ensures that you get the best Home Loans in terms of interest rates and other facilities.This may take some time but we want to ensure a clear title and will complete all the legal and technical verifications to ensure that you have full rights to your home. on registration of the conveyance deed and on the investment of your own contribution. Your loan will be disbursed after you identify and select the property or home that you are purchasing and on your submission of the requisite legal documents. Fixed or Floating Rate Home Loan.5% to 1% 2% on the principal outstanding on full prepayment Charges for late payment 2% per month Charges for changing from fixed to floating 1. Photograph.75% on principal 49 . Charges Loan Processing Charges Prepayment Charges Home Loans Charges / Renewal 0. Signature Verification and Income documents. The 230 A Clearance of the seller and / or 37I clearance from the appropriate income tax authorities (if applicable) is also needed. Identity Proof. the loan amount (as warranted by the stage of construction) will be disbursed by ICICI Bank. Disbursement Documents • Property documents (as per P&D for respective states and as     asked by empanelled lawyers for individual cases) Facility Agreement Disbursal Request Form Cheque Submission Form – for Pre EMI and EMI cheques ECS or Auto Debit for ICICI Bank account holders or Post Dated Cheques for EMI / Pre EMI Personal Guarantor‘s Documents (PG Form.

applicable as per prevailing rate will be charged over and above these charges. 500/Rs. 50 . levies. You can take a home loan for up to 25 years provided you do not reach the age of 65 years or retire within that period How is the loan repaid? All loan repayments are done via equated monthly installments (EMI). we at ICICI Bank Home Loans address all your queries about the repayment terms of Home Loans with respect to tenure.75% on principal outstanding Rs. etc. Repayment Terms of your Home Loan In our endeavor to make taking a home loan an easy process for you.rates of interest Charges for changing from floating to fixed rates of interest Cheque Swap Charges Document Retrieval Charges Cheque bounce charges outstanding 1. 200/- Note : Service Tax and other taxes. We offer you a wide range of options for the tenure of the loan. methods of home loans EMI payments and pre-EMI interest. What is the repayment tenure? How is the loan repaid? What is an EMI? When does the repayment start? How is the EMI paid? What if a PDC bounces? What is pre-EMI interest? When do I pay PEMIs? What is the repayment tenure? Repayment tenure is the tenure for the number of year for which the loan gets sanctioned. home loan EMIs. 500/Rs.

It comprises of both. When do I pay PEMIs? The first PEMI is payable by cheque by the end of the month in which the disbursement is made and each subsequent PEMI at the end of every month till the commencement of EMI. then you will have to provide 36 PDCs upfront. It is a fixed amount which you pay every month towards your loan. if you receive your salary a few days later. The PDCs are to be dated on the 1st of every month. principal repayment and interest payment When does the repayment start? EMI payments start from the month following the month in which the full disbursement has been made How is the EMI paid? The EMI is to be paid every month through post-dated cheques (PDCs) or Electronic Clearing System (ECS)*. What is pre-EMI interest? In the case of part disbursement of the loan. monthly interest is payable only on the disbursed amount.7 working days. we provide the flexibility of dating the cheques for the 10th of the month. 51 . In case you have an ICICI Savings account you can also go in for the facility of Auto Debit. In case you have an ICICI Savings account you can also go in for the facility of Auto Debit. You can replace old PDCs with new ones within 5 .What is an EMI? An EMI refers to an equated monthly installment. charges and outstanding dues will be charged as per the prevailing company policy. However. If you are opting for PDCs. This interest is called pre-EMI interest (PEMI) and is payable monthly till the final disbursement is made. after which the EMIs would commence. What if a PDC bounces? In the case of a bounced cheque or delayed payment.

banking services Weakness    High bank services charges Less credit period High interest rates Opportunities    Increase in percentage of returns on increase Associate with social cause Tax rebates on house loan Threats     Very high competition Net services Decentralized management No proper facilities to uneducated customer 52 .SWOT ANALYSIS OF ICICI BANK Strengths     Online services Advanced infrastructure Friendly staff 12 hrs.

5% 10.5% 11.5% 11.0% 11.75% 1 .5 Yrs 53 .5 Yrs 1 .5% 9.5% 10.25% 11.5 Yrs 1 .5 Yrs 1 .5 Yrs 9.5% 12.0% 1 .75% 100000 2000000 100000 5000000 100000 20000000 100000 10000000 100000 10000000 100000 2000000 100000 10000000 200000 10000000 100000 2000000 100000 10000000 100000 10000000 1 .5 Yrs 1 .5 Yrs 9.5 Yrs 1 .5% Loan Amount 100000 2000000 100000 2000000 10000 1500000 Loan Duration 1 .5 Yrs 1 .COMPARE HOUSING LOAN OF DIFFERENT BANKS Loan Provider Rates of Interest 9.5 Yrs 10.5 Yrs 1 .5 Yrs 1 .5% 10.5 Yrs 1 .5 Yrs 1 .0% 11.

1.1. 4.1 RESEARCH METHODOLOGY 4.1.2 SAMPLING SIZE 4.3 SAMPLING TOOL 4.4 SOURCES OF DATA 4.2 LIMITATIONS 47 48 54 .CHAPTER -4 Page no.1 SAMPLING PLAN 4.1.

A population of peoples who take home loan from these banks will be considered for this study. news papers etc  Sampling tool Data will be collected using questionnaire.Internet.  Sampling plan Sampling plan is necessary because it is almost impossible to examine the entire population in limited time . magazine. Because it is not possible to cover the whole cities in available time period.RESEARCH METHODOLOGY The research will be exploratory in nature. which will influence the finance decision of the simple random person. So that I am choosing simple random sampling plan for my project. 55 . Effort will be made to throw light on most of the factors which have either indirect or direct effect on the behavior of the consumer. from the central part of BILASPUR.  Sampling size A sample size is 50 .  Sources of data Primary DataThrough questionnaire Secondary Data. in 50 simple random respondents. I will try to explore about the home loans which would make a difference in the behavior of the consumer. So that it is necessary to take the sample size.

People mind set about the survey was an obstacle in acquiring complete information & positive interaction. 5. Respondents were very busy in their schedule. 1. 56 . The study confines itself to the respondents of ―BILASPUR‖ only. 3. We had limited time for conducting this survey report. This could hamper the final results to a certain extent. 6. Hence findings would not be relevant to other cities. So it was very time consuming for them to answer all the questions properly. Some of the respondents did not answer all the questions. Following were certain limitation of this project. Some of the respondents did not aware the terms and condition of home loan schemes. 2.LIMITATION Although best of the efforts were made to conduct a prefect survey but still it faces certain limitation. 4.

CHAPTER -7 Page no 7.1 DATA ANALYSIS AND INTERPRITATION 50-68 57 .

6 0. 58 .8 0.2 0.7 0. OF RESPONDENT YES NO TOTAL 37 13 50 PERCENTAGE 74% 26% 100% 0.1) If you are make or purchase your own home than are you like to take facility of Housing Finance? NO.3 0.5 0.1 0 74% OPTION 26% PERCENTAGE YES NO Interpretation The above column chart depicts that 74% person are taking home loan and only 26% are not taking home loan.4 0.

2) If yes. of respondent 9 14 6 7 1 37 % 24% 38% 16% 19% 3% 100% ICICI HDFC PNB SBI OTHER TOTAL 38% 40% 35% 30% 25% 20% 15% 10% 5% 0% ICICI HDFC % PNB SBI 16% 24% 19% Interpretation Total number of respondent was 37 24% person is chose ICICI bank 38% people are chose HDFC bank 16% person is chose PNB bank And. 19% people are chose SBI bank 59 . Which Housing Finance Bank you chose? NO.

65%.3) Are you aware all terms and conditions of home loans? NO. Many of persons know all terms and conditions of home loan i. 24 13 37 % 65% 35% 100% YES NO TOTAL 65% 70% 60% 50% 40% 30% 20% 10% 0% YES % NO 35% Interpretation Total Number of Respondents was 37.e. 35% persons had not know properly about all terms and conditions 60 .

NEWSPAPER TELEVISION INTERNET OTER RESOURCES TOTAL 8 6 11 12 37 % 22% 16% 30% 32% 100% 35% 30% 25% 20% 15% 10% 5% 0% NEWSPAPER TELEVISION 22% 16% 30% 32% INTERNET OTER RESOURCES % Interpretation Total Number of Respondents was 37 22% persons came to know from newspaper 16% persons came to know from television 30% persons came to know from internet 32% persons came to know from other resource 61 .4) How do you come to know about the home loan schemes of that bank? NO.

32 said that bank offer net banking services.5) Your bank offer which type of services? NO. And no one said that bank offer forex banking services. 62 . 30% said that bank offer other services. MOBILE BANKING NET BANKING FOREX BANKING OTHER TOTAL 14 12 0 11 37 % 38% 32% 0% 30% 100% 38% 40% 35% 30% 25% 20% 15% 10% 5% 0% MOBILE BANKING 32% 30% 0% NET BANKING FOREX BANKING % OTHER Interpretation 38 persons said that bank offer mobile banking services.

8 8 16 5 37 % 22% 22% 43% 14% 100% ICICI PNB HDFC SBI TOTAL 43% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 22% 22% 14% ICICI PNB % HDFC SBI INTERPRETATION The above graph shows that according to the 43% of total sample size. The next preference is given to ICICI and PNB was providing the optimal interest rate. i. 22% And only 14% of the respondent preferred SBI. 63 . HDFC provides the optimal/economical interest rate.6) According to you which of the following banks provides optimal or economical interest rate? NO.e.

17 13 4 3 37 % 46% 35% 11% 8% 100% 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 46% 35% 11% 8% LOW INSTALLMENT MAXIMUM TIME PERIOD % HIGH INSTALLMENT NOTHING INTERPRETATION The above graph shows that according to the 46% respondent satisfy. lower installment.7) Which feature of your scheme satisfied you to take it? LOW INSTALLMENT MAXIMUM TIME PERIOD HIGH INSTALLMENT NOTHING TOTAL NO. 11% was satisfy high installment And only 8% of the respondent not satisfy any feature of loan schemes. 64 . 35% was satisfy maximum time period.

8) How would you rate the overall quality of your relationship with banks of housing finance considering all of your experiences with them? Would you say it is……. NO. 65 . VERY GOOD GOOD FATR POOR TOTAL 7 18 12 0 37 % 19% 49% 32% 0% 100% 49% 50% 40% 30% 19% 20% 10% 0% VERY GOOD GOOD % FATR POOR 0% 32% INTERPRETATION According this chart. 19% ―very good‖ and no one rate in ―poor‖. mostly 49% respondent rate the overall quality of your relationship with banks of housing finance ―good‖ 32% are ―fair‖.

14% rated in excellent. 66 . 24% rated in very good. 5 9 22 1 37 % 14% 24% 59% 3% 100% EXCELLENT VERY GOOD FAIR POOR TOTAL 59% 60% 50% 40% 30% 20% 10% 0% EXCELLENT VERY GOOD % FAIR POOR 14% 3% 24% INTERPRETATION Mostly 59% respondent level of satisfaction is ―fair‖ regarding to price.9) On a scale of 1 to 5 where 1 represents ―extremely dissatisfied‖ and 5 represents ― extremely satisfied‖ How would you rate your level of satisfaction with banks of housing finance in regards to price? NO. and only 3% rated in poor .

And only 16 percent of the sample preferred SBI. 67 .10) In the case of suitability of EMI. which bank would you prefer? NO. The next preference is given to ICICI and PNB has received the third preference for providing suitable EMI. HDFC provides suitable EMI. 8 6 15 8 37 % 22% 16% 40% 22% 100% ICICI SBI HDFC PNB TOTAL 40% 30% 20% 10% 0% ICICI SBI 22% 16% 40% 22% HDFC PNB % INTERPRETATION The above graph shows that according to the 40 percentage of total sample size.

68 %persons are satisfied by the time taken 32% persons are not satisfied by the time taken 68 . 25 12 37 % 68% 32% 100% YES NO TOTAL 68% 70% 60% 50% 40% 30% 20% 10% 0% % YES NO 32% Interpretation:Total Number of Respondents was 37.11) Are you satisfy by the time taken in sanctioning the loan? NO.

12) And. IN case of long term which bank would you choose? ICICI SBI PNB HDFC TOTAL NO. 69 . 8 8 6 15 37 % 22% 22% 16% 40% 100% 40% 40% 35% 30% 25% 20% 15% 10% 5% 0% ICICI SBI % PNB HDFC 22% 22% 16% Interpretation:The above chart depicts that maximum number of people has preferred HDFC bank for long term loans and 22 percent of people has given preference to ICICI & SBI and only 16% has given preference to PNB.

73% persons does not face any difficulty during taking the loan 70 . 10 27 37 % 27% 73% 100% 73% 80% 60% 40% 20% 0% % YES NO 27% Interpretation Total Number of Respondents was 37.13) Have you face any difficulty during taking the loan? YES NO TOTAL NO. 27% persons face difficulty during taking the loan.

73% among all consumers are agreed by after sale services of the bank 16% among all consumers are disagreed by after sale services of the bank 0 among all consumers are strongly disagreed by after sale services of the bank. 11% among all consumers are strongly agreed by after sale services of the bank. 4 27 6 0 37 % 11% 73% 16% 0% 100% STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE TOTAL 80% 70% 60% 50% 40% 30% 20% 10% 0% 73% 11% 16% 0% STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE % Interpretation Total Number of Respondents was 37.14) Are you agree with the after home loan services provided by your bank are best as compare to other bank? NO. 71 .

15) On a scale of 1 to 5 where 1 represents ― extremely dissatisfied‖ and 5 represents ― extremely satisfied‖. 35% said processing services is very good. 32% said processing is good. 72 . % EXCEELLENT 5 14% VERY GOOD 13 35% GOOD 12 32% AVERAGE 7 19% TOTAL 37 100% 35% 35% 30% 25% 20% 15% 10% 5% 0% EXCEELLENT VERY GOOD % GOOD AVERAGE 14% 19% 32% Interpretation Total number of respondent was 37. Did you think the processing system is? NO. 19% said average and only 14% said excellent.

16) How likely are to recommend which bank of housing finance to a friend or relative ? ICICI HDFC SBI PNB TOTAL NO. 7 15 9 6 37 % 19% 41% 24% 16% 100% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% 41% 24% 19% 16% ICICI HDFC % SBI PNB Interpretation 41% people recommend HDFC bank of housing finance to a friend or relative. 19% ARE ICICI and only 16% are recommended PNB. 24% are SBI. 73 .

No one give below average grade to the bank 74 .17) Which grade you want to give of home loan schemes of your bank? NO. 57% persons give good grade to the bank. 19% persons give excellent grade of the bank. Only 24% persons give average grade to the bank. 7 21 9 0 37 % 19% 57% 24% 0% 100% EXCELLENT GOOD AVERAGE BELLOWS AVERAGE TOTAL 57% 60% 50% 40% 30% 20% 10% 0% EXCELLENT GOOD AVERAGE BELLOWS AVERAGE 0% 19% 24% Series2 Interpretation Total Number of Respondents was 37.

18) According to you . 16% said sales promotion and branding. which positive aspect is playing more significant role in success of housing finance banks? NO. And only 8% said lower EMI‘S is positive aspects. 22% said customer friendliness and easy loan sanctioning. SALES PROMOTION COSTOMER FRENLYNESS LOWER INTEREST RATES LOWER EMI‘S EASY LOAN SANCTIONING TOTAL % 16% 22% 32% 8% 22% 100% 6 8 12 3 8 37 35% 30% 25% 20% 15% 10% 5% 0% SALES PROMOTION COSTOMER FRENLYNESS 16% 22% 32% 22% 8% LOWER INTEREST RATES % LOWER EMI’S EASY LOAN SANCTIONING Interpretation The above graph depicts that 32% said Lower interest rates are the main aspect for the success of housing finance. 75 .

According to this graph 50% people said give well services to customer a. 33% said reduce interest rates.19) any suggestion that you want to give…. 76 .. and no one said for sales promotion.17 % said for time period. 15 % 50 Give well services to customer loan sanction time period Reduce interest rates Sales promotion 5 17% 10 33% 0 30 0 100% 50 50 40 30 20 10 0 Give well services to customer loan sanction Reduce time period interest rates % Sales promotion 17% 33% 0 INTERPRITATION Total respondent in suggestion is 30. NO.

CHAPTER 6 Page no. SUMMARY OF FINDINGS 70 77 .

78 . 2) 38% people like to take HDFC bank home loan. Because this bank give well services. and forex banking. 4) According to this serve customer satisfied low installment schemes of bank. 3) I am finding in this project serve more bank use new technology like: internet banking. mobile banking.SUMMARY OF FINDING 1) According to this project report 74% interested in housing finance. 5) 72% people did not face any difficulty during takingthe loan 6) Mostly people recommended HDFC bank of hosing finance.

7.1 RECOMMENDATION AND CONCLUSION 72 79 .CHAPTER-7 Page no.

Make people understand about the various benefits of its products. 11. The setting up of the NHB in 1988. 5. as the apex housing finance institution. 80 . 3. 10. 6. financial and regulatory. Housing finance institutions must become self sustaining units which work on full cost recovery basis and device innovative financial instruments to mobilize their resources from household sector. These institutions have initiated various house financing schemes to cater the diversified needs of this sector. Bank should give all information related to terms and condition. the system of credit delivery of housing is still inadequate. 2. Hoarding & Banners. Various public and private institutions have entered in this field. Housing finance institution take steps to solve customer problems immediately. Distribution of leaflets containing details information 12. The responsibility to provide house finance largely was rested with the Central Government till the early eighties. following activities of advertisement should be done through 9. Its role fall into three categories promotional. 7. Loan sanction date should be according to customer convenient.RECOMMENDATION 1. There is more time period for repayment of home loan. Besides the emerging and expanding institutional set up. was the beginning of the emergence of housing finance as a fund based financial service in the country. 4. To make people aware about the benefit of becoming Housing finance Bank‘s Sales Executive. A customer awareness program should be taking place in rural area. 8. CONCLUSION Housing is a growing industry.. Housing finance bank take feedbacks of customers regarding features & services For the better service new offers would be require. Print Media.

CHAPTER-8 8.1 BIBLIOGRAPHY 81 .

QUESTIONNAIRE 82 .BIBLIOGRAPHY  Internet  Catalogs  “Research Methodology‖ -―C.Kothari‖.R.

C. E. I assure you that information will kept confidential and will be used for study purpose only. Address-------------------------------------------------------------------------------------------------------------------------------------What is your occupation?      1) If you are make or purchase your own home than are you like to take facility of Housing Finance? A. 4) How do you come to know about the home loan schemes of that bank? 83 .Nationality----------------------. D. pnb & sbi bank". i am conducting a study on " analysis of housing finance schemes of hdfc bank. icici bank. You are requested to please cooperate by providing relevant information. If yes Which Housing Finance Bank you chose ? A. As a part of mba curriculum. No 2). Thank you yours faithfully smita jaiswal NAME-------------------------------------------------------------------------------AGE----------.Dear respondant.Income----------------------Contact number--------------------------------. Yes B. B. ICICI Bank HDFC Bank Punjab national bank SBI bank other 3) Are you aware all terms and conditions of home loans? A.

Yes B. Excel 10) In the case of suitability of EMI. No 14) Are you agree with the after home loan services provided by your bank are best as compare to other bank? 84 . ICICI 7) Which feature of your scheme satisfied you to take it ? A. which bank would you prefer? 11) Are you satisfy by the time taken in sanctioning the loan? A. IN case of long term which bank would you choose? A. Low installment 8) How would you rate the overall quality of your relationship with banks of housing finance considering all of your experiences with them? Would you say it is……. C. ICICI 13) Have you face any difficulty during taking the loan? A.A. Internet 5) Your bank offer which type of services? A. No 12) And. Forex banking D. Yes B. 9) On a scale of 1 to 5 where 1 represents ―extremely dissatisfied‖ and 5 represents ― extremely satisfied‖ How would you rate your level of satisfaction with banks of housing finance in regards to price? A. Other 6) According to you which of the following banks provides optimal or economical interest rate? A. Net banking C. Mobile banking B.

Did you think the processing system is? 16) How likely are to recommend which bank of housing finance to a friend or relative ? 17) Which grade you want to give of home loan schemes of your bank? Bellows average 18) According to you . Easy sanctioning of the home loan 19) Any suggestion that you want to give……………… 85 . Strongly agree B.A. Lower EMI‘s E. Agree 15) On a scale of 1 to 5 where 1 represents ― extremely dissatisfied‖ and 5 represents ― extremely satisfied‖. Lower inte D. which positive aspect is playing more significant role in success of housing finance banks? C.

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