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TOPdesk On-Site Application Management

TOPdesk On-Site Application Management

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Published by TOPdesk

TOPdesk Consultancy is always looking for ways to support clients better. That is why we would like to bring one of our more popular services to your attention. Our On-Site Application Management service is ideal for clients who would like to optimize their use of TOPdesk without having to devote time and money to maintain it themselves. With the On-Site Application Management service, our TOPdesk specialists will oversee your TOPdesk environment, take care of maintenance and provide valuable time-saving tips to users.

TOPdesk Consultancy is always looking for ways to support clients better. That is why we would like to bring one of our more popular services to your attention. Our On-Site Application Management service is ideal for clients who would like to optimize their use of TOPdesk without having to devote time and money to maintain it themselves. With the On-Site Application Management service, our TOPdesk specialists will oversee your TOPdesk environment, take care of maintenance and provide valuable time-saving tips to users.

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Published by: TOPdesk on Feb 12, 2013
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09/19/2013

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TOPdesk On-Site Application Management
TOPdesk Consultancy is always looking for ways to support clients better. That is why we would like to bring one of our more popular services to your attention. Our On-Site Application Management service is ideal for clients who would like to optimize their use of TOPdesk without having to devote time and money to maintain it themselves. With the On-Site Application Management service, our TOPdesk specialists will oversee your TOPdesk environment, take care of maintenance and provide valuable time-saving tips to users.
TEXT: CARRIE BRANDT

Why On-Site Application Management?
Your TOPdesk maintenance contract entitles you to expert support from our knowledgeable support desk. In addition to this, TOPdesk can provide periodic on-site support to handle all other maintenance tasks. The On-Site Application Management service enables you to focus on your principal tasks while our TOPdesk specialists ensure that your application is running optimally.

amount of effort required; • TOPdesk users in your organization will receive professional on-site support.

TOPdesk authorizations, setting up complex reports, installing updates, supporting users and configuring TOPdesk settings. Depending on your preferences, the dedicated Application Manager will visit your organization on either a monthly or a bi-monthly basis. He or she will be available from 10 AM to 5 PM for any TOPdeskrelated work. The specialist will work together with your technical infrastructure specialists to optimize TOPdesk within your organization. We have received a lot of positive feedback from our clients about this service, which we offer at a discounted rate. It helps clients to get the most out of their tool with the least amount of effort. If you are interested in this service, please contact the TOPdesk office nearest you.

What to expect
Should you decide to take advantage of the benefits of this service, you will be assigned a dedicated TOPdesk Application Manager who will familiarize him or herself with the TOPdesk installation in your organization. The specialist will monitor your system carefully and will advise you on how you can best optimize the use of your application. TOPdesk users will receive professional support from a TOPdesk specialist who can assist with any queries or change system configurations. The specialist will adapt his or her work to meet the needs of your organization, which can include activities such as handling

Advantages
• TOPdesk will ensure that your system is functioning optimally by performing periodic ‘check-ups’ on your system; • Your personnel will not need to spend any time on the technical maintenance of your application; • Your TOPdesk system will be kept up to date with a minimum

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