KEY PERFORMANCE INDICATORS (KPIs) SAMPLES

The following sample KPIs are indicative only as a starting point or guideline to assist you to develop your own KPIs. Samples 1 and 2 are for individuals - 3, 4 and 5 are for systems and departments. SAMPLE 1

Name/Team: Nature of KPI: Definition: Performance Targets: Measurement Process:

Jean Torrins – Finance Manager Recovery of outstanding debtors The improved collection time of monies owed by debtors Collect 75% within 45 days and 100% within 60 days of statement Review in the monthly finance meeting the total value of all monthly statements and the rate of collection at 45 days and 60 days

SAMPLE 2

Name/Team:

Nature of KPI: Definition:

S

A

M

P

L

E

Geoff Willis – Sales Manager New accounts To manage the sales department’s activities to ensure the establishment of new accounts opened in QLD Open a minimum of 12 new accounts per month Graphing in sales department by individual reps and new credit applications and approvals from the Finance Manager to be provided before the monthly management meeting with the GM

Performance Targets: Measurement Process:

30pm of the same day Comparison of scanning records prior to 1.00pm against completion register or driver’s pick up confirmations M P L E SAMPLE 5 Department/Team: System/Plan: Nature of KPI: Performance Targets: Abel and Johnson Accounting .SAMPLE 3 Name/Team: Nature of KPI: Definition: ABC Artistic Design Department Internal client satisfaction The successful turn around.00pm on any working day are scanned. packed and shipped before 4. Reviewed in quarterly management meetings Performance Targets: Measurement Process: SAMPLE 4 Department/Team: System/Plan: Nature of KPI: Performance Targets: Clayton Distribution Centre Introduce new dispatch procedure using bar code monitoring Reduce turn around time from warehouse Measurement Process: S A Ensure 100% of all orders received by 1. Quality will be measured by sign off documents from the manufacturing plants.Small Business Group Increase client billing by 25% for the financial year Quarterly client contact To contact each client at least once per quarter to encourage additional requests for services from AJA Associates enter notes for each contact call on the AJA Intranet “Client Information” list to be reviewed at the quarterly partners meeting Measurement Process: . response rate and the quality of service delivered on all design requests from the manufacturing plants in Albury and Newcastle Complete and return at least 95% of all design requests and achieve sign off on at least 85% within the requested completion dates A record of all design requests with requested completion dates will be established and monitored to provide accurate information on turn around times.

KEY PERFORMANCE INDICATORS (KPIs) Name/Team: Nature of KPI: Definition: Measurement Process: Performance Target: Name/Team: Nature of KPI: Definition: Measurement Process: Performance Target: .

KEY PERFORMANCE INDICATORS (KPIs) Name/Team: Nature of KPI: Definition: Measurement Process: Performance Target: Name/Team: Nature of KPI: Definition: Measurement Process: Performance Target: .

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