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The report “Consumer Behavior Towards Third Party Products in Indian Private
Sector Banking” aims to the assimilate data about the various aspects of the
consumers behavior regarding the behaviors of the consumers towards the Third
Party Products of the Indian Private Sector Banking and to know the acceptance
of and the expectations of the consumers from Third Party Products of the
Indian Private Sector Banking.

For this we surveyed the consumers of 3 Banks viz.



Centurion Bank of Punjab

The report is a mixture of secondary and primary data with Questionnaires being
our major instrument to collect primary data.



Banking in India has its origin as early as the Vedic period. It is believed that the
transaction from money lending to banking must have occurred even before
menu, the great Hindu jurist, who has devoted a section of his work to deposit
his advances and laid down rules relating to rest of interest. During the Mogul
period, the indigenous bankers played a very important role in lending money
and financing foreign trend commerce. During the day of east India Company, it
was the turn of the agency houses to carry on banking business. The general
bank of India was the first joint stock bank to t be established in the year
1786.the other which followed where the bank of Hindustan and Bengal bank.
The bank of Hindustan is reported to have continued till 1906 while the other
two failed in mean time. In the first half of the 19 century the east India company
established three bank, the bank of Bengal in 1809, the bank of Bombay in
1840,the bank of madras in 1843. This three banks also known as residency
bank, where independent units and functioned well. this tree banks where
amalgamated in 1920 and new bank, the imperial bank of India was established
on 27th jan,1921.with passing of the state bank of India act in 1955the
undertaking of the imperial bank of India was taken by the newly constituted
state bank of India. The reserve bank which is the central bank was creatsd in
1935 by passing reserve bank of India act the wakw of the Swadeshi
movement, a numbers of banks with Indian management were established in the
country namely, Punjab national bank ltd, bank of India ltd. canara bank ltd,
Indian bank ltd,the bank of Baroda ltd, central bank of India ltd. On July
19,1969,14 major banks of the country were nationalized and 15th April 1980 six
more commercial private sector banks were also taken over by the government.

Today the commercial banking system in India may be distinguished into:

Public sector bank

a. state bank of India and its associated banks called the state bank group

b. 20 nationalized bank

c. regional rural banks mainly sponsored by public sector banks

Private sector banks

a. old generation private bank

b. new generation private banks

c. foreign banks in India

d. scheduled co-operation banks

e. non scheduled banks

Co operative sector

The co-operative banking sector has been developed in the country to the
supplement the village money lender. the co operative banking sector in India is
devided into 4 components:

1. State co-operative bank

2. Central co-operative bank

3. Primary agriculture credit societies

4. Land development bank

5. Urban co-operative banks

6. Primary Agriculture development banks

7. Primary land development banks

8. State land development banks

Development banks

1. Industrial finance corporation (IFCI)

2. Industrial development bank of India (IDBI)

3. Industrial investment bank of India (IIBI)

4. Industrial credit and investment corporation of India (ICICI)

5. Small industries development bank of India (SIDBI)


7. National bank for agriculture and rural development (NABARD)

9. National housing bank


It is useful to note some telling facts about the Indian banking industry
juxtaposed with other countries, recognizing the differences between the
developed and the emerging economies.

First, the structure of the industry: In the world’s top 1000 banks, the there are
many more large and medium-sized domestic banks from the developed
countries than from the emerging economies. Illustratively, according to The
Banker 2004, out of the top 1000 banks globally, over 200 are located in USA,
just above 100 in Japan, over 80 in Germany, over 40 in Spain and around 40 in
the UK. Even China has as many as 16 banks within the top 1000, out of which,
as many as 14 are in the 500, India, on the other hand, had 20 banks within the
top 500 banks. This is perhaps reflective of differences in size of economies and
of financial sectors.

Second, the share of bank assets in the aggregate financial sector assets: In most
emerging markets, banking sector assets comprise well over 80 per cents of total
financial sector assets, whereas these figures are much lower in the developed
economies. Furthermore, deposits as a share of total bank liabilities have
declined since 1990 in many developed countries, while in developing countries
public deposits continue to be dominant in banks. In India, the share of banking
assets is around 75 per cent, as of end-March 2004. There is, no doubt, merit in
recognizing the importance of diversification in the institutional and instrument
specific aspects of financial intermediation in the interest of wider choice,
competition and stability.

However, the dominant role of banks in financial intermediation in emergence

economies and particularly in India will continue in the medium term and the

banks will continue to be special for a long time. In this regard, it is useful t
emphasis the dominance of the banks in the developing countries in promoting
non-bank financial intermediaries and service including in development of debt
market. Even where role of banks is apparently diminishing in the emerging
markets, substantively, they continue to play a leading role in non-banking
financial activities, including the development of finance markets.

Third, internationalization of banking operations: The foreign controlled banking

assets, as a proportion of total domestic banking assets, increased significantly in
several European countries (Austria, Ireland, Spain, Germany and Nordic
countries), but increases have been fairly small in some others (UK and
Switzerland). Amongst the emerging economies, while there was marked
increase of foreign controlled ownership in several Latin American economies,
the increase has, at best, been modest in the Asian economies. Available
evidence seems to indicate some correlation between the extent of liberalization
of capital account in the emerging markets and the share of assets controlled by
foreign banks. as per the evidence available, the form of branches, seem to enjoy
on par with domestic banks, as compared with most of the other developing
countries. Furthermore, the profitability of their operation in India is
considerably higher than the foreign banks operation in most other developing
countries. India continues to grant branch licenses more liberally than the
commitments made to the W.T.O

Fourth, the Share of state owned banks in total banking sector assets: Emerging
economies with predominantly government owned banks, tend to have much

higher state ownership of banks compared to their developed counterparts. while
many emerging countries choose to privatized their public sector banking
industries after a process of absorption of the overhang problems by the
government, we have encouraged state run banks to diversify ownership by
inducting private share capital through public offerings rather than by strategic
sales and still absorb the overhang problems. the process has helped reduced the
burden on the govt, enhance transparency, encourage market displined and
improved efficiency as reflected in stock market valuation promote efficient new
private sector banks, while drastically reducing the share of the wholly
government owned public sector banks is a good example of a dynamic mix of
public and privet ownership in banks.

A noteworthy feature of banking reforms in India is the growth of newly licensed

privet sector banks, some of which have attained globally best standards in terms
of technology, services and sophistically promoted banks have surpassed
branches of foreign banks in India. And could be a role model for other banks.


The reserve bank of India (RBI) is India’s central bank. Through the banking
industry is currently dominated by public sector banks, numerous privet and
foreign banks exist. India’s govt owned banks dominate the market. Their
performance has been mixed with a few being consistently profitable. Several
public sector banks are being restructured, and in some the govt either already
has or will reduce its ownership.

Private and foreign banks

The RBI has granted operating approval to a few privately owned domestic
banks; of these many commenced banking business. Foreign banks operate more
than 150 branches in India. The entry of foreign banks is based on reciprocity,
economic and political bilateral relations. An inter-departmental committee
approves applications for entry and expansion.

Capital adequacy norm

Foreign banks were required to achieve an 8% capital adequacy norm by march
1993, while Indian banks with overseas branches had until march 1995 to meet
that target. All other banks had to do so by march 1996. the banking sector is to
be use as a model for opening up of India’s insurance sector to privet domestic
and foreign participants, while keeping the insurance companies in operation.

India has an extension banking network, in both urban and rural areas. All large
Indian banks are nationalized, and all Indian financial institutes are in the public
RBI Bank

The reserve bank of India is the central banking institutions. It is the sole
authority for issuing bank notes and the supervisory for banking operations in
It supervises and administers exchange control and banking regulations, and
administers the govt’s monitory policy. It is also responsible granting licenses for
new bank branches. 25 foreign banks operate in India with full banking licenses.
Several licenses for private bank have been approved. Despite fairly broad
banking coverage nation wide, the financial system remains inaccessible to the
poorest people in India.

Indian banking system

The banking system has three tiers. These are then scheduled commercial banks:
the regional rural banks which operate in rural areas not covered by the
scheduled banks;
And the cooperative and special rural banks.

Scheduled and scheduled banks

There are approximately 80 scheduled commercial banks, Indian and forign;
almost 200 regional rural banks; more than 350 central cooperatives banks,20
land development banks; and a number of primary agricultural credit societies
.in terms of business , the public sector banks, namely the state bank of India and
the nationalized banks, dominate the banking sector.

Logical financing

All sources of local financing are available to foreign-participation companies in
corporate in India, regardless of the extent of foreign participation. Under
foreign exchange regulations, foreigners and non-residents, including foreign
Require the permission of the reserv bank of India to borrow from a person or
company resident in india


Today Indian Private Sector Banks started to deal with the Third Party Products.
Now a days Private Banks are selling the Third Party Products like Mutual
Funds and Insurance mainly.

Let us see both the industry in detail.

History of the Indian Mutual Fund Industry

The mutual fund industry in India started in 1963 with the

formation of Unit Trust of India, at the initiative of the
Government of India and Reserve Bank the. The history of
mutual funds in India can be broadly divided into four distinct

First Phase – 1964-87

Unit Trust of India (UTI) was established on 1963 by an Act of

Parliament. It was set up by the Reserve Bank of India and
functioned under the Regulatory and administrative control of
the Reserve Bank of India. In 1978 UTI was de-linked from the
RBI and the Industrial Development Bank of India (IDBI) took
over the regulatory and administrative control in place of RBI.
The first scheme launched by UTI was Unit Scheme 1964. At
the end of 1988 UTI had Rs.6,700 crores of assets under

Second Phase – 1987-1993 (Entry of Public Sector


1987 marked the entry of non- UTI, public sector mutual funds
set up by public sector banks and Life Insurance Corporation of
India (LIC) and General Insurance Corporation of India (GIC).
SBI Mutual Fund was the first non- UTI Mutual Fund established
in June 1987 followed by Canbank Mutual Fund (Dec 87),
Punjab National Bank Mutual Fund (Aug 89), Indian Bank
Mutual Fund (Nov 89), Bank of India (Jun 90), Bank of Baroda
Mutual Fund (Oct 92). LIC established its mutual fund in June
1989 while GIC had set up its mutual fund in December 1990.

At the end of 1993, the mutual fund industry had assets under
management of Rs.47,004 crores.

Third Phase – 1993-2003 (Entry of Private Sector Funds)

With the entry of private sector funds in 1993, a new era

started in the Indian mutual fund industry, giving the Indian
investors a wider choice of fund families. Also, 1993 was the
year in which the first Mutual Fund Regulations came into being,
under which all mutual funds, except UTI were to be registered
and governed. The erstwhile Kothari Pioneer (now merged with
Franklin Templeton) was the first private sector mutual fund
registered in July 1993.

The 1993 SEBI (Mutual Fund) Regulations were substituted by a

more comprehensive and revised Mutual Fund Regulations in
1996. The industry now functions under the SEBI (Mutual Fund)
Regulations 1996.

The number of mutual fund houses went on increasing, with

many foreign mutual funds setting up funds in India and also
the industry has witnessed several mergers and acquisitions. As
at the end of January 2003, there were 33 mutual funds with
total assets of Rs. 1,21,805 crores. The Unit Trust of India with
Rs.44,541 crores of assets under management was way ahead
of other mutual funds.

Fourth Phase – since February 2003

In February 2003, following the repeal of the Unit Trust of India

Act 1963 UTI was bifurcated into two separate entities. One is
the Specified Undertaking of the Unit Trust of India with assets
under management of Rs.29,835 crores as at the end of
January 2003, representing broadly, the assets of US 64
scheme, assured return and certain other schemes. The
Specified Undertaking of Unit Trust of India, functioning under
an administrator and under the rules framed by Government of
India and does not come under the purview of the Mutual Fund

The second is the UTI Mutual Fund Ltd, sponsored by SBI, PNB,
BOB and LIC. It is registered with SEBI and functions under the
Mutual Fund Regulations. With the bifurcation of the erstwhile
UTI which had in March 2000 more than Rs.76,000 crores of

assets under management and with the setting up of a UTI
Mutual Fund, conforming to the SEBI Mutual Fund Regulations,
and with recent mergers taking place among different private
sector funds, the mutual fund industry has entered its current
phase of consolidation and growth. As at the end of September,
2004, there were 29 funds, which manage assets of Rs.153108
crores under 421 schemes.

The graph indicates the growth of assets over the years.


Erstwhile UTI was bifurcated into UTI Mutual Fund and the Specified Undertaking of the Unit Trust
of India effective from February 2003. The Assets under management of the Specified
Undertaking of the Unit Trust of India has therefore been excluded from the total assets of the
industry as a whole from February 2003 onwards.

Mutual Funds: An overview


A Mutual Fund is a trust that pools the savings of a number of investors

who share a common financial goal. The money thus collected is
invested by the fund manager in different types of securities depending
upon the objective of the scheme. These could range from shares to
debentures to money market instruments. The income earned through
these investments and the capital appreciation realized by the scheme
are shared by its unit holders in proportion to the number of units owned
by them (pro rata). Thus a Mutual Fund is the most suitable investment
for the common man as it offers an opportunity to invest in a diversified,
professionally managed portfolio at a relatively low cost. Anybody with an
investible surplus of as little as a few thousand rupees can invest in
Mutual Funds. Each Mutual Fund scheme has a defined investment
objective and strategy.

A mutual fund is the ideal investment vehicle for today’s complex and
modern financial scenario. Markets for equity shares, bonds and other
fixed income instruments, real estate, derivatives and other assets have
become mature and information driven. Price changes in these assets
are driven by global events occurring in faraway places. A typical
individual is unlikely to have the knowledge, skills, inclination and time to
keep track of events, understand their implications and act speedily. An
individual also finds it difficult to keep track of ownership of his assets,
investments, brokerage dues and bank transactions etc.

A mutual fund is the answer to all these situations. It appoints

professionally qualified and experienced staff that manages each of
these functions on a full time basis. The large pool of money collected in
the fund allows it to hire such staff at a very low cost to each investor. In
effect, the mutual fund vehicle exploits economies of scale in all three
areas - research, investments and transaction processing. While the
concept of individuals coming together to invest money collectively is not
new, the mutual fund in its present form is a 20th century phenomenon. In
fact, mutual funds gained popularity only after the Second World War.
Globally, there are thousands of firms offering tens of thousands of
mutual funds with different investment objectives. Today, mutual funds
collectively manage almost as much as or more money as compared to

A draft offer document is to be prepared at the time of launching the fund.

Typically, it pre specifies the investment objectives of the fund, the risk
associated, the costs involved in the process and the broad rules for
entry into and exit from the fund and other areas of operation. In India, as

in most countries, these sponsors need approval from a regulator, SEBI
(Securities exchange Board of India) in our case. SEBI looks at track
records of the sponsor and its financial strength in granting approval to
the fund for commencing operations.

A sponsor then hires an asset management company to invest the funds

according to the investment objective. It also hires another entity to be
the custodian of the assets of the fund and perhaps a third one to handle
registry work for the unit holders (subscribers) of the fund.

In the Indian context, the sponsors promote the Asset Management

Company also, in which it holds a majority stake. In many cases a
sponsor can hold a 100% stake in the Asset Management Company
(AMC). E.g. Birla Global Finance is the sponsor of the Birla Sun Life
Asset Management Company Ltd., which has floated different mutual
funds schemes and also acts as an asset manager for the funds
collected under the schemes.


Professional Management

Mutual Funds provide the services of experienced and skilled

professionals, backed by a dedicated investment research team that
analyses the performance and prospects of companies and selects
suitable investments to achieve the objectives of the scheme.


Mutual Funds invest in a number of companies across a broad cross-

section of industries and sectors. This diversification reduces the risk
because seldom do all stocks decline at the same time and in the same
proportion. You achieve this diversification through a Mutual Fund with far
less money than you can do on your own.

Convenient Administration

Investing in a Mutual Fund reduces paperwork and helps you avoid many
problems such as bad deliveries, delayed payments and follow up with
brokers and companies. Mutual Funds save your time and make
investing easy and convenient.

Return Potential

Over a medium to long-term, Mutual Funds have the potential to provide

a higher return as they invest in a diversified basket of selected

Low Costs

Mutual Funds are a relatively less expensive way to invest compared to

directly investing in the capital markets because the benefits of scale in
brokerage, custodial and other fees translate into lower costs for


In open-end schemes, the investor gets the money back promptly at net
asset value related prices from the Mutual Fund. In closed-end schemes,
the units can be sold on a stock exchange at the prevailing market price
or the investor can avail of the facility of direct repurchase at NAV related
prices by the Mutual Fund.


You get regular information on the value of your investment in addition to

disclosure on the specific investments made by your scheme, the
proportion invested in each class of assets and the fund manager's
investment strategy and outlook.


Through features such as regular investment plans, regular withdrawal

plans and dividend reinvestment plans, you can systematically invest or
withdraw funds according to your needs and convenience.


Investors individually may lack sufficient funds to invest in high-grade

stocks. A mutual fund because of its large corpus allows even a small
investor to take the benefit of its investment strategy.

Choice of Schemes

Mutual Funds offer a family of schemes to suit your varying needs over a

Well Regulated

All Mutual Funds are registered with SEBI and they function within
theprovisions of strict regulations designed to protect the interests of
investors. The operations of Mutual Funds are regularly monitored by

Structure of the Indian mutual fund industry
The Indian mutual fund industry is dominated by the Unit Trust of India
which has a total corpus of Rs700bn collected from more than 20 million
investors. The UTI has many funds/schemes in all categories i.e equity,
balanced, income etc with some being open-ended and some being
closed-ended. The Unit Scheme 1964 commonly referred to as US 64,
which is a balanced fund, is the biggest scheme with a corpus of about
Rs200bn. UTI was floated by financial institutions and is governed by a
special act of Parliament. Most of its investors believe that the UTI is
government owned and controlled, which, while legally incorrect, is true
for all practical purposes.

The second largest category of mutual funds are the ones floated by
nationalized banks. Canbank Asset Management floated by Canara Bank
and SBI Funds Management floated by the State Bank of India are the
largest of these. GIC AMC floated by General Insurance Corporation and
Jeevan Bima Sahayog AMC floated by the LIC are some of the other
prominent ones. The aggregate corpus of funds managed by this
category of AMCs is about Rs150bn.

The third largest category of mutual funds are the ones floated by the
private sector and by foreign asset management companies. The largest
of these are Prudential ICICI AMC and Birla Sun Life AMC. The
aggregate corpus of assets managed by this category of AMCs is in
excess of Rs250bn

Some of the AMCs operating currently are:

Name of the AMC Nature of

Alliance Capital Asset Management (I) Private Private foreign
Birla Sun Life Asset Management Company Limited Private Indian
Bank of Baroda Asset Management Company Limited Banks
Bank of India Asset Management Company Limited Banks
Canbank Investment Management Services Limited Banks
Cholamandalam Cazenove Asset Management Private foreign
Company Limited
Dundee Asset Management Company Limited Private foreign
DSP Merrill Lynch Asset Management Company Private foreign
Escorts Asset Management Limited Private Indian
First India Asset Management Limited Private Indian
GIC Asset Management Company Limited Institutions
IDBI Investment Management Company Limited Institutions
Indfund Management Limited Banks
ING Investment Asset Management Company Private Private foreign
J M Capital Management Limited Private Indian
Jardine Fleming (I) Asset Management Limited Private foreign
Kotak Mahindra Asset Management Company Private Indian
Kothari Pioneer Asset Management Company Limited Private Indian
Jeevan Bima Sahayog Asset Management Company Institutions
Morgan Stanley Asset Management Company Private Private foreign
Punjab National Bank Asset Management Company Banks

Reliance Capital Asset Management Company Private Indian
State Bank of India Funds Management Limited Banks
Shriram Asset Management Company Limited Private Indian
Sun F and C Asset Management (I) Private Limited Private foreign
Sundaram Newton Asset Management Company Private foreign
Tata Asset Management Company Limited Private Indian
Credit Capital Asset Management Company Limited Private Indian
Templeton Asset Management (India) Private Limited Private foreign
Unit Trust of India Institutions
Zurich Asset Management Company (I) Limited Private foreign

Recent trends in mutual fund industry
The most important trend in the mutual fund industry is the aggressive
expansion of the foreign owned mutual fund companies and the decline
of the companies floated by nationalized banks and smaller private
sector players.

Many nationalized banks got into the mutual fund business in the early
nineties and got off to a good start due to the stock market boom
prevailing then. These banks did not really understand the mutual fund
business and they just viewed it as another kind of banking activity. Few
hired specialized staff and generally chose to transfer staff from the
parent organizations. The performance of most of the schemes floated by
these funds was not good. Some schemes had offered guaranteed
returns and their parent organizations had to bail out these AMCs by
paying large amounts of money as the difference between the
guaranteed and actual returns. The service levels were also very bad.
Most of these AMCs have not been able to retain staff, float new
schemes etc. and it is doubtful whether, barring a few exceptions, they
have serious plans of continuing the activity in a major way.

The experience of some of the AMCs floated by private sector Indian

companies was also very similar. They quickly realized that the AMC
business is a business, which makes money in the long term and
requires deep-pocketed support in the intermediate years. Some have
sold out to foreign owned companies, some have merged with others and
there is general restructuring going on.

The foreign owned companies have deep pockets and have come in
here with the expectation of a long haul. They can be credited with
introducing many new practices such as new product innovation, sharp
improvement in service standards and disclosure, usage of technology,
broker education and support etc. In fact, they have forced the industry to
upgrade itself and service levels of organizations like UTI have improved
dramatically in the last few years in response to the competition provided
by these.

Regulatory Aspects
Schemes of a Mutual Fund

• The asset management company shall launch no scheme unless

the trustees approve such scheme and a copy of the offer
document has been filed with the Board.

• Every mutual fund shall along with the offer document of each
scheme pay filing fees.

• The offer document shall contain disclosures which are adequate

in order to enable the investors to make informed investment
decision including the disclosure on maximum investments
proposed to be made by the scheme in the listed securities of the
group companies of the sponsor A close-ended scheme shall be
fully redeemed at the end of the maturity period. "Unless a majority
of the unit holders otherwise decide for its rollover by passing a
• The mutual fund and asset management company shall be liable to
refund the application money to the applicants,-

(i) If the mutual fund fails to receive the minimum subscription amount
referred to in clause (a) of sub-regulation (1);

(ii) If the moneys received from the applicants for units are in excess of
subscription as referred to in clause (b) of sub-regulation (1).

• The asset management company shall issue to the applicant

whose application has been accepted, unit certificates or a
statement of accounts specifying the number of units allotted to the
applicant as soon as possible but not later than six weeks from the
date of closure of the initial subscription list and or from the date of
receipt of the request from the unit holders in any open ended

Rules Regarding Advertisement:

• The offer document and advertisement materials shall not be

misleading or contain any statement or opinion, which are incorrect
or false.

Investment Objectives And Valuation Policies:

• The price at which the units may be subscribed or sold and the
price at which such units may at any time be repurchased by the
mutual fund shall be made available to the investors.

General Obligations:

• Every asset management company for each scheme shall keep

and maintain proper books of accounts, records and documents,
for each scheme so as to explain its transactions and to disclose at
any point of time the financial position of each scheme and in
particular give a true and fair view of the state of affairs of the fund
and intimate to the Board the place where such books of accounts,
records and documents are maintained.

• The financial year for all the schemes shall end as of March 31 of
each year. Every mutual fund or the asset management company
shall prepare in respect of each financial year an annual report and
annual statement of accounts of the schemes and the fund as
specified in Eleventh Schedule.
• Every mutual fund shall have the annual statement of accounts
audited by an auditor who is not in any way associated with the
auditor of the asset management company.

Procedure for Action In Case Of Default:

• On and from the date of the suspension of the certificate or the

approval, as the case may be, the mutual fund, trustees or asset
management company, shall cease to carry on any activity as a
mutual fund, trustee or asset management company, during the
period of suspension, and shall be subject to the directions of the
Board with regard to any records, documents, or securities that
may be in its custody or control, relating to its activities as mutual
fund, trustees or asset management company.

Restrictions On Investments:

• A mutual fund scheme shall not invest more than 15% of its NAV in
debt instruments issued by a single issuer, which are rated not
below investment grade by a credit rating agency authorized to
carry out such activity under the Act. Such investment limit may be
extended to 20% of the NAV of the scheme with the prior approval
of the Board of Trustees and the Board of asset management
• A mutual fund scheme shall not invest more than 10% of its NAV in
unrated debt instruments issued by a single issuer and the total
investment in such instruments shall not exceed 25% of the NAV of
the scheme. All such investments shall be made with the prior
approval of the Board of Trustees and the Board of asset
management company.
• No mutual fund under all its schemes should own more than ten
per cent of any company's paid up capital carrying voting rights.
• Such transfers are done at the prevailing market price for quoted
instruments on spot basis.
The securities so transferred shall be in conformity with the
investment objective of the scheme to which such transfer has
been made.
• A scheme may invest in another scheme under the same asset
management company or any other mutual fund without charging
any fees, provided that aggregate interscheme investment made
by all schemes under the same management or in schemes under
the management of any other asset management company shall
not exceed 5% of the net asset value of the mutual fund.
• The initial issue expenses in respect of any scheme may not
exceed six per cent of the funds raised under that scheme.
• Every mutual fund shall buy and sell securities on the basis of
deliveries and shall in all cases of purchases, take delivery of
relative securities and in all cases of sale, deliver the securities and
shall in no case put itself in a position whereby it
has to make short sale or carry forward transaction or engage in
badla finance.
• Every mutual fund shall, get the securities purchased or transferred
in the name of the mutual fund on account of the concerned
scheme, wherever investments are intended to be of long-term
• Pending deployment of funds of a scheme in securities in terms of
investment objectives of the scheme a mutual fund can invest the

funds of the scheme in short term deposits of scheduled
commercial banks.
• No mutual fund scheme shall make any investment in;

i. Any unlisted security of an associate or group company of

the sponsor; or
ii. Any security issued by way of private placement by an
associate or group company of the sponsor; or

The listed securities of group companies of the sponsor which is in

excess of 30% of the net assets [of all the schemes of a mutual

• No mutual fund scheme shall invest more than 10 per cent of its
NAV in the equity shares or equity related instruments of any
company. Provided that, the limit of 10 per cent shall not be
applicable for investments in index fund or sector or industry
specific scheme.
• A mutual fund scheme shall not invest more than 5% of its NAV in
the equity shares or equity related investments in case of open-
ended scheme and 10% of its NAV in case of close-ended

Types of Mutual Funds
Mutual fund schemes may be classified on the basis of its structure and
its investment objective.

By Structure:

Open-ended Funds

An open-end fund is one that is available for subscription all through the
year. These do not have a fixed maturity. Investors can conveniently buy
and sell units at Net Asset Value ("NAV") related prices. The key feature
of open-end schemes is liquidity.

Closed-ended Funds

A closed-end fund has a stipulated maturity period which generally

ranging from 3 to 15 years. The fund is open for subscription only during
a specified period. Investors can invest in the scheme at the time of the
initial public issue and thereafter they can buy or sell the units of the
scheme on the stock exchanges where they are listed. In order to provide
an exit route to the investors, some close-ended funds give an option of
selling back the units to the Mutual Fund through periodic repurchase at
NAV related prices. SEBI Regulations stipulate that at least one of the
two exit routes is provided to the investor.

Interval Funds

Interval funds combine the features of open-ended and close-ended

schemes. They are open for sale or redemption during pre-determined
intervals at NAV related prices.

By Investment Objective:

Growth Funds

The aim of growth funds is to provide capital appreciation over the

medium to long- term. Such schemes normally invest a majority of their
corpus in equities. It has been proven that returns from stocks, have
outperformed most other kind of investments held over the long term.
Growth schemes are ideal for investors having a long-term outlook
seeking growth over a period of time.

Income Funds

The aim of income funds is to provide regular and steady income to

investors. Such schemes generally invest in fixed income securities such
as bonds, corporate debentures and Government securities. Income
Funds are ideal for capital stability and regular income.

Balanced Funds

The aim of balanced funds is to provide both growth and regular income.
Such schemes periodically distribute a part of their earning and invest
both in equities and fixed income securities in the proportion indicated in
their offer documents. In a rising stock market, the NAV of these
schemes may not normally keep pace, or fall equally when the market
falls. These are ideal for investors looking for a combination of income
and moderate growth.

Money Market Funds

The aim of money market funds is to provide easy liquidity, preservation

of capital and moderate income. These schemes generally invest in safer
short-term instruments such as treasury bills, certificates of deposit,
commercial paper and inter-bank call money. Returns on these schemes
may fluctuate depending upon the interest rates prevailing in the market.
These are ideal for Corporate and individual investors as a means to
park their surplus funds for short periods.

Load Funds

A Load Fund is one that charges a commission for entry or exit. That is,
each time you buy or sell units in the fund, a commission will be payable.
Typically entry and exit loads range from 1% to 2%. It could be worth
paying the load, if the fund has a good performance history.

No-Load Funds

A No-Load Fund is one that does not charge a commission for entry or
exit. That is, no commission is payable on purchase or sale of units in the
fund. The advantage of a no load fund is that the entire corpus is put to

Other Schemes:

Tax Saving Schemes

These schemes offer tax rebates to the investors under specific

provisions of the Indian Income Tax laws as the Government offers tax
incentives for investment in specified avenues. Investments made in
Equity Linked Savings Schemes (ELSS) and Pension Schemes are
allowed as deduction u/s 88 of the Income Tax Act, 1961. The Act also
provides opportunities to investors to save capital gains u/s 54EA and
54EB by investing in Mutual Funds, provided the capital asset has been
sold prior to April 1, 2000 and the amount is invested before September
30, 2000.

Special Schemes

• Industry Specific Schemes

Industry Specific Schemes invest only in the industries specified in the

offer document. The investment of these funds is limited to specific
industries like InfoTech, FMCG, Pharmaceuticals etc.

• Index Schemes

Index Funds attempt to replicate the performance of a particular index

such as the BSE Sensex or the NSE 50

• Sectoral Schemes

Sectoral Funds are those, which invest exclusively in a specified industry

or a group of industries or various segments such as 'A' Group shares or
initial public offerings.

Market Trends
A lone UTI with just one scheme in 1964, now competes with as many as
400 odd products and 34 players in the market. In spite of the stiff
competition and losing market share, UTI still remains a formidable force
to reckon with.

Last six years have been the most turbulent as well as exiting ones for
the industry. New players have come in, while others have decided to
close shop by either selling off or merging with others. Product innovation
is now passé with the game shifting to performance delivery in fund
management as well as service. Those directly associated with the fund
management industry like distributors, registrars and transfer agents, and
even the regulators have become more mature and responsible.

The industry is also having a profound impact on financial markets. While

UTI has always been a dominant player on the bourses as well as the
debt markets, the new generation of private funds which have gained
substantial mass are now seen flexing their muscles. Fund managers, by
their selection criteria for stocks have forced corporate governance on
the industry. By rewarding honest and transparent management with
higher valuations, a system of risk-reward has been created where the
corporate sector is more transparent then before.

Funds have shifted their focus to the recession free sectors like
pharmaceuticals, FMCG and technology sector. Funds performances are
improving. Funds collection, which averaged at less than Rs100bn per
annum over five-year period spanning 1993-98 doubled to Rs210bn in
1998-99. In the current year mobilization till now have exceeded
Rs300bn. Total collection for the current financial year ending March
2000 is expected to reach Rs450bn.

What is particularly noteworthy is that bulk of the mobilization has been

by the private sector mutual funds rather than public sector mutual funds.
Indeed private MFs saw a net inflow of Rs. 7819.34 crore during the first
nine months of the year as against a net inflow of Rs.604.40 crore in the
case of public sector funds.

Mutual funds are now also competing with commercial banks in the race
for retail investor’s savings and corporate float money. The power shift
towards mutual funds has become obvious. The coming few years will
show that the traditional saving avenues are losing out in the current
scenario. Many investors are realizing that investments in savings
accounts are as good as locking up their deposits in a closet. The fund
mobilization trend by mutual funds in the current year indicates that
money is going to mutual funds in a big way. The collection in the first
half of the financial year 1999-2000 matches the whole of 1998-99.

India is at the first stage of a revolution that has already peaked in the
U.S. The U.S. boasts of an Asset base that is much higher than its bank
deposits. In India, mutual fund assets are not even 10% of the bank
deposits, but this trend is beginning to change. Recent figures indicate
that in the first quarter of the current fiscal year mutual fund assets went
up by 115% whereas bank deposits rose by only 17%. (Source:
Thinktank, The Financial Express September, 99) This is forcing a large
number of banks to adopt the concept of narrow banking wherein the
deposits are kept in Gilts and some other assets which improves liquidity
and reduces risk. The basic fact lies that banks cannot be ignored and
they will not close down completely. Their role as intermediaries cannot
be ignored. It is just that Mutual Funds are going to change the way
banks do business in the future.

Banks v/s Mutual Funds

Returns Low Better
Administrative exp. High Low
Risk Low Moderate
Investment options Less More
Network High penetration Low but imp
Liquidity At a cost Better
Quality of assets Not transparent Transparent
Interest calculation Minimum balance between 10th. & 30th. Of every month Everyday
Guarantee Maximum Rs.1 lakh on deposits None

Global Scenario
Some basic facts-

• The money market mutual fund segment has a total corpus of $
1.48 trillion in the U.S. against a corpus of $ 100 million in India.

• Out of the top 10 mutual funds worldwide, eight are bank-

sponsored. Only Fidelity and Capital are non-bank mutual funds in
this group.

• In the U.S. the total number of schemes is higher than that of the
listed companies while in India we have just 277 schemes

• Internationally, mutual funds are allowed to go short. In India fund

managers do not have such leeway.

• In the U.S. about 9.7 million households will manage their assets
on-line by the year 2003, such a facility is not yet of avail in India.

• On- line trading is a great idea to reduce management expenses

from the current 2 % of total assets to about 0.75 % of the total

• 72% of the core customer base of mutual funds in the top 50-
broking firms in the U.S. are expected to trade on-line by 2003.

(Source: The Financial Express September, 99)

Internationally, on- line investing continues its meteoric rise. Many have
debated about the success of e- commerce and its breakthroughs, but it
is true that this aspect of technology could and will change the way
financial sectors function. However, mutual funds cannot be left far
behind. They have realized the potential of the Internet and are equipping
themselves to perform better.

In fact in advanced countries like the U.S.A, mutual funds buy- sell
transactions have already begun on the Net, while in India the Net is
used as a source of Information.

Such changes could facilitate easy access, lower intermediation costs
and better services for all. A research agency that specializes in internet
technology estimates that over the next four years Mutual Fund Assets
traded on- line will grow ten folds from $ 128 billion to $ 1,227 billion ;
whereas equity assets traded on-line will increase during the period from
$ 246 billion to $ 1,561 billion. This will increase the share of mutual
funds from 34% to 40% during the period.

(Source: The Financial Express September ,99)

Such increases in volumes are expected to bring about large changes in

the way Mutual Funds conduct their business.

Here are some of the basic changes that have taken place since the advent of the Net.

• Lower Costs: Distribution of funds will fall in the online trading

regime by 2003 . Mutual funds could bring down their
administrative costs to 0.75% if trading is done on- line. As per
SEBI regulations , bond funds can charge a maximum of 2.25%
and equity funds can charge 2.5% as administrative fees.
Therefore if the administrative costs are low , the benefits are
passed down and hence Mutual Funds are able to attract mire
investors and increase their asset base.

• Better advice: Mutual funds could provide better advice to their

investors through the Net rather than through the traditional
investment routes where there is an additional channel to deal with
the Brokers. Direct dealing with the fund could help the investor
with their financial planning.
• In India , brokers could get more Net savvy than investors and could help the investors
with the knowledge through get from the Net.

• New investors would prefer online : Mutual funds can target

investors who are young individuals and who are Net savvy, since
servicing them would be easier on the Net.
• India has around 1.6 million net users who are prime target for
these funds and this could just be the beginning. The Internet
users are going to increase dramatically and mutual funds are
going to be the best beneficiary. With smaller administrative costs
more funds would be mobilized .A fund manager must be ready to
tackle the volatility and will have to maintain sufficient amount of
investments which are high liquidity and low yielding investments
to honor redemption.

• Net based advertisements: There will be more sites involved in
ads and promotion of mutual funds. In the U.S. sites like AOL offer
detailed research and financial details about the functioning of
different funds and their performance statistics. a is witnessing a
genesis in this area . There are many sites such as and that are doing something similar
and providing advice to investors regarding their investments.

In the U.S. most mutual funds concentrate only on financial funds like
equity and debt. Some like real estate funds and commodity funds also
take an exposure to physical assets. The latter type of funds are
preferred by corporate’s who want to hedge their exposure to the
commodities they deal with.

For instance, a cable manufacturer who needs 100 tons of Copper in the
month of January could buy an equivalent amount of copper by investing
in a copper fund. For Example, Permanent Portfolio Fund, a conservative
U.S. based fund invests a fixed percentage of it’s corpus in Gold, Silver,
Swiss francs, specific stocks on various bourses around the world, short
–term and long-term U.S. treasuries etc.

In U.S.A. apart from bullion funds there are copper funds, precious metal
funds and real estate funds (investing in real estate and other related
assets as well.).In India, the Canada based Dundee mutual fund is
planning to launch a gold and a real estate fund before the year-end.

In developed countries like the U.S.A there are funds to satisfy

everybody’s requirement, but in India only the tip of the iceberg has been
explored. In the near future India too will concentrate on financial as well
as physical funds.

Today concept of Banc assurance is getting very common, selling
Insurance of another company to the Bank customers.

Lets see the Banc assurance in detail.



With the opening up of the insurance sector and with so many

players entering the Indian insurance industry, it is required by
the insurance companies to come up with innovative products,
create more consumer awareness about their products and offer
them at a competitive price. New entrants in the insurance
sector had no difficulty in matching their products with the
customers' needs and offering them at a price acceptable to the

But, insurance not being an off the shelf product and one which
requiring personal counseling and persuasion, distribution posed
a major challenge for the insurance companies. Further
insurable population of over 1 billion spread all over the country
has made the traditional channels of the insurance companies
costlier. Also due to heavy competition, insurers do not enjoy
the flexibility of incurring heavy distribution expenses and
passing them to the customer in the form of high prices.

With these developments and increased pressures in combating

competition, companies are forced to come up with innovative
techniques to market their products and services. At this
juncture, banking sector with it's far and wide reach, was
thought of as a potential distribution channel, useful for the
insurance companies. This union of the two sectors is what is
known as Bancassurance.

What is Bancassurance?

Bancassurance is the distribution of insurance products through
the bank's distribution channel. It is a phenomenon wherein
insurance products are offered through the distribution channels
of the banking services along with a complete range of banking
and investment products and services. To put it simply,
Bancassurance, tries to exploit synergies between both the
insurance companies and banks.

Bancassurance if taken in right spirit and implemented properly

can be win-win situation for the all the participants' viz., banks,
insurers and the customers.

Advantages to banks

• Productivity of the employees increases.

• By providing customers with both the services under one
roof, they can improve overall customer satisfaction
resulting in higher customer retention levels.
• Increase in return on assets by building fee income
through the sale of insurance products.
• Can leverage on face-to-face contacts and awareness
about the financial conditions of customers to sell
insurance products.
• Banks can cross sell insurance products Eg: Term
insurance products with loans.

Advantages to insurers

• Insurers can exploit the banks' wide network of branches
for distribution of products. The penetration of banks'
branches into the rural areas can be utilized to sell
products in those areas.
• Customer database like customers' financial standing,
spending habits, investment and purchase capability can
be used to customize products and sell accordingly.
• Since banks have already established relationship with
customers, conversion ratio of leads to sales is likely to be
high. Further service aspect can also be tackled easily.

Advantages to consumers

• Comprehensive financial advisory services under one roof.

i.e., insurance services along with other financial services
such as banking, mutual funds, personal loans etc.
• Enhanced convenience on the part of the insured
• Easy access for claims, as banks are a regular go.
• Innovative and better product ranges

Bancassurance in India

Bancassurance in India is a very new concept, but is fast

gaining ground. In India, the banking and insurance sectors are
regulated by two different entities (banking by RBI and
insurance by IRDA) and bancassurance being the combinations
of two sectors comes under the purview of both the regulators.
Each of the regulators has given out detailed guidelines for
banks getting into insurance sector. Highlights of the guidelines
are reproduced below:

RBI guideline for banks entering into insurance

sector provides three options for banks. They are:

• Joint ventures will be allowed for financially strong banks
wishing to undertake insurance business with risk
• For banks which are not eligible for this joint-venture
option, an investment option of up to 10% of the net
worth of the bank or Rs.50 crores, whichever is lower, is
• Finally, any commercial bank will be allowed to undertake
insurance business as agent of insurance companies. This
will be on a fee basis with no-risk participation.

The Insurance Regulatory and Development

Authority (IRDA) guidelines for the bancassurance

• Each bank that sells insurance must have a chief insurance

executive to handle all the insurance activities.
• All the people involved in selling should under-go
mandatory training at an institute accredited by IRDA and
pass the examination conducted by the authority.
• Commercial banks, including cooperative banks and
regional rural banks, may become corporate agents for
one insurance company.
• Banks cannot become insurance brokers.

Some of the Bancassurance tie-ups in India


Insurance Company Bank
Bank of Rajasthan, Andhra Bank, Bank of
Birla Sun Life
Muscat, Development Credit Bank,
Insurance Co. Ltd.
Deutsche Bank and Catholic Syrian Bank
Dabur CGU Life Canara Bank, Lakshmi Vilas Bank,
Insurance Company American Express Bank and ABN AMRO
Pvt. Ltd Bank
HDFC Standard Life
Union Bank of India
Insurance Co. Ltd.
Lord Krishna Bank, ICICI Bank, Bank of
ICICI Prudential Life India, Citibank, Allahabad Bank, Federal
Insurance Co Ltd. Bank, South Indian Bank, and Punjab and
Maharashtra Co-operative Bank.
Corporation Bank, Indian Overseas Bank,
Centurion Bank, Satara District Central
Life Insurance Co-operative Bank, Janata Urban Co-
Corporation of India operative Bank, Yeotmal Mahila Sahkari
Bank, Vijaya Bank, Oriental Bank of
Met Life India Karnataka Bank, Dhanalakshmi Bank and
Insurance Co. Ltd. J&K Bank
SBI Life Insurance
State Bank of India
Company Ltd.
Bajaj Allianz General
Karur Vysya Bank and Lord Krishna Bank
Insurance Co. Ltd.
National Insurance
City Union Bank
Co. Ltd.
Royal Sundaram
Standard Chartered Bank, ABN AMRO
General Insurance
Bank, Citibank, Amex and Repco Bank.
United India
South Indian Bank
Insurance Co. Ltd.

Issues to be tackled

Given the roles and diverse skills brought by the banks and
insurers to a Bancassurance tie up, it is expected that road to a
successful alliance would not be an easy task. Some of the
issues that are to be addressed are:

1. The tie-ups need to develop innovative products and

services rather than depend on the traditional methods.
The kinds of products the banks would be allowed to sell
are another major issue. For instance, a complex unit-
linked life insurance product is better sold through brokers
or agents, while a standard term product or simple
products like auto insurance, home loan and accident
insurance cover can be handled by bank branches
2. There needs to be clarity on the operational activities of
the bancassurance i.e., who will do the branding, will the
insurance company prefer to place a person at the bank
branch, or will the bank branch train and put up one of its
own people, remuneration of these people.
3. Even though the banks are in personal contact with their
clients, a high degree of pro-active marketing and skill is
required to sell the insurance products. This can be
addressed through proper training.
4. There are hazards of direct competition to conventional
banking products. Bank personnel may become resistant
to sell insurance products since they might think they
would become redundant if savings were diverted from
banks to their insurance subsidiaries.

Factors that appear to be critical for the success of

bancassurance are

1. Strategies consistent with the bank's vision, knowledge of
target customers' needs, defined sales process for
introducing insurance services, simple yet complete
product offerings, strong service delivery mechanism,
quality administration, synchronized planning across all
business lines and subsidiaries, complete integration of
insurance with other bank products and services,
extensive and high-quality training, sales management
tracking system for reporting on agents' time and results
of bank referrals and relevant and flexible database
2. Another point is the handling of customers. With customer
awareness levels increasing, they are demanding greater
convenience in financial services.
3. The emergence of remote distribution channels, such as
PC-banking and Internet-banking, would hamper the
distribution of insurance products through banks.
4. The emergence of newer distribution channels seeking a
market share in the network.


With huge untapped market, insurance sector is likely to
witness a lot of activity - be it product innovation or distribution
channel mix. Bancassurance, the emerging distribution channel
for the insurers, will have a large impact on Indian financial
services industry. Traditional methods of distributing financial
services would be challenged and innovative, customized
products would emerge.

Banks will bring in customer database, leverage their name

recognition and reputation at both local and regional levels,
make use of the personal contact with their clients, which a new
entrant cannot, as they are new to the industry.

In customer point of view, a plethora of products would be

available to him. More customized products would come into
existence and that too all within a hands reach.

Finally Success of the bancassurance would mostly depend on

how well insurers and banks understand each other's
businesses and seize the opportunities presented, weeding out
differences that are likely to crop up.

Insurance industry, earlier comprised of only two state insurers.

Life Insurers ie Life Insurance Corporation of India (LIC) and

General Insurers ie General Insurance Corporation of India
(GIC) GIC had four subsidary companies.

With effect from Dec'2000, these subsidaries have been de-

linked from parent company and made as an independent
insurance companies. Oriental Insurance Company Limited, New
India Assurance Company Limited, National Insurance Company
Limited and United India Insurance Company Limited.

The first batch of licenses were issued by the Insurance

Regulatory and Development Authority (IRDA) in 2001. At
present following are the players in the Indian Market:




























Relevance of Bancassurance in the Indian financial sector

• Integration of the financial service industry in terms of

banking, securities business and insurance is a growing

worldwide phenomenon. The Universal Banking is evolving
on these lines in India.

• Banks are the key pillars of India’s financial system. Public

have immense faith in banks.
– Share of bank deposits in the total financial assets of
households has been steadily rising (presently at about

• Indian Banks have immense reach to households.

– Total of 65700 branches of commercial banks, each branch
serving an average of 15,000 people.

• Banks enjoy considerable goodwill and access in the rural

– There are 32600 branches in rural India (about 50% of total),
and 14400 semi-urban branches, where insurance growth
has been most buoyant.
– 196 exclusive Regional Rural Banks in deep hinterland
• Banks have enormous retail customer base.
– Total of 406 million accounts with aggregate deposits of
Rs.700,000 crore as at Sept 2000.
– Share of `individuals’ as a category in bank accounts is
steadily increasing.
– Rural and semi-urban bank accounts constitute close to 60%
in terms of number of accounts, indicating the number of
potential lives that could be covered by insurance with the
frontal involvement of banks.
• Banks world over have realized that offering value-added
services such as insurance, helps to meet client expectations.
– Competition in the Personal Financial Services area is
getting `hot’ in India.
– Banks seek to retain customer loyalty by offering them a
vastly expanded and more sophisticated range of products.
• Banks world over have realized that offering value-added
services such as insurance, helps to meet client expectations.
– Competition in the Personal Financial Services area is
getting `hot’ in India.
– Banks seek to retain customer loyalty by offering them a
vastly expanded and more sophisticated range of products.

• Insurance distribution helps to increase the fee-based
earnings of banks to a considerable extent.
– Internationally, insurance activities contribute significantly to
banks’ total domestic retail revenues.

• Fee-based selling helps to enhance the levels of staff

productivity in banks.
– This is vitally important to bring higher motivation levels in
banks in India.

• Banks can put their energies into the `small-commission

customers’ that insurance agents would tend to avoid.
– Banks’ entry in distribution helps to enlarge the insurance
customer base rapidly. This helps to popularize insurance as
an important financial protection product.

• Bancassurance helps to lower the distribution costs of

– Acquisition cost of insurance customer through banks is low.
Selling insurance to existing mass market banking
customers is far less expensive than selling to a group of
unknown customers.
– Experience in Europe has shown that bancassurance firms
have a lower expense ratio. This benefit could go to the
insured public by way of lower premiums.

• Banks have an important role to play in the pension sector

when deregulated.
– Low cost of collecting pension contributions is the key
element in the success of developing the pension sector.
Money transfer costs in Indian banking is low by international

– Portability of pension accounts is a vital requirement which
banks can fulfill in a credible framework.

• Banks can play a major role in developing a viable healthcare

programme in India.
– Only 2.5 million people have access to healthcare facilities.
There is a growing demand for healthcare products which
banks can distribute (and facilitate administration).

Bancassurance: Patterns of Distribution alliances

• Banks selling products of their insurance subsidiary exclusively.
• Banks selling products of an insurance affiliate on an exclusive
• Banks offering products of several insurance companies as `super

Distribution alliances in bancassurance:Key

Regulatory issues
• Corporate Agency model
– Issues and responsibilities.
– How relevant in the case of banks?

• Corporate Broker model

– Banks as brokers.
– Regulatory and operational issues.

Implementing Bancassurance: Key Challenges in the

Indian context
• Creating an environment of top level involvement of bank

• Bringing relevance, motivation and skill development at the
operating level at bank branches.
• Resolving possible conflicts of interest between the bank and the
• Setting up distribution procedures consistent with the manual
systems in most banks.
• Establishing credible service level agreements between the bank
and the insurer.



The Housing Finance Corporation Limited


Objectives of the Project:

- To know the Acceptance of TPP in Banking by Customers

- To get the knowledge about the Expectations of the customers
from Banking sector towards TPP
- To get knowledge about the Management of Customer
Relationship towards TPP in different Private Sector Banks
- To know the Satisfaction Level of the Customers from the TPP
- To get the knowledge of the Perception Gap related to TPP

Research Methodology:

Data Collection Sources:

Primary Data: Primary data was collected by means of

the survey. Questionnaires were prepared and customers of the three
banks were approached to fill up these questionnaires.

Secondary Data: In order to have a proper understanding of Third

Party Products in Private Sector Banking an in depth study was done
from the various books, magazines, articles written on the subject. A lot
of data has also been collected from these and also from the various
websites on the topic as also from the web sites of the all the three

Sample Unit:
Ahmedabad Area was surveyed i.e. the branches of the Ahmedabad city.

Sample Size:
100 Samples from the all three banks are to be surveyed and analysed

Sampling Technique:
Convenience Sampling was used to collect the data from the various
banks and from the various bank customers.


- The sample size was restrictedxc with in the area of Ahmedabad.

- Further it was a convenience sampling.
- There were time and cost limitations.
- The three banks selected have been considered as
representatives of the banking sector. Also, the opinions have been
generalized to the public.
- This project has been done for academic purpose and not done as
a professional researcher for the company.


In which sector’s bank do you have bank account?

Public Sector 60%

Private Sector 56%

Co-operative 42%

Customers Preference for the

Banking Sector


public private co-
sector sector operative
Banking Sector

The above diagrame stat that 60% customer having bank account in public sector,

56% customer having bank account in privat sector and 42% customer having
account in co-operative bank. Which indicate that major coustemer having account
in public sector.

Which type of Bank Account do you have?

Current Account 84%

Saving Account 76%

Fixed Deposits 42%

40% Series1
Current Saving Fixed
Account Account Deposits

Are you aware about the Third Party Products?

Yes 52%

No 48%




49% Series1



yes no

If yes, then have you ever invested for the same?

Yes 85%

No 15%



yes no

If yes, then in which product had you invested?

Insurance 78%

Mutual Funds 64%



40% Series1


insurance Mutual fund

Do you think Banks need to deal with Third Party Products?

Yes 72%

No 28%



40% Series1


yes no

Which Criteria you consider before taking the decision of investment through
particular Bank?

Service 44%

Credit worthiness 72%

Relations 62%

30% Series1
servise credit relations

How will you rate the Satisfaction level from the services provided to you by the
Bank through which you made your investment?

Highly Satisfied 34%

Satisfied 42%

Moderate 15%

Dissatisfied 5%

Highly Dissatisfied 4%





0% highly satisfied moderate dissatisfied highly

satisfied dissatisfied

Are you satisfied with the products which are provided to you by your Bank?

Yes 82%

No 18%

yes no

Before this have you ever made investment in any TPP of Banks?

Yes 36%

No 64%



40% Series1


yes no

Which factor leads you to shift to this Bank?

Services 10%

Product 42%

Relations 08%

Credit worthiness 22%

Return 18%

20% Series1
service product relation credit return
w orthiness

Do you think you may shift to any other Bank for Investment in TPP in

Yes 68%

No 32%



40% Series1


yes no

What factors might lead you to shift to some other bank?

Services 15%

Product 25%

Relations 18%

Credit worthiness 16%

Return 26%

15% Series1
service product relation credit return

Do you think you are getting the perceived product satisfaction?

Yes 52%

No 48%



yes no

If No, then in which features it differs from your perceived product features?

Return 54%

Management Pattern 16%

Trustworthiness 30%

30% Series1
return management trustworthiness

- To know the Acceptance of TPP in Banking by Customers
- To get the knowledge about the Expectations of the customers from Banking
sector towards TPP
- To get knowledge about the Management of Customer Relationship towards
TPP in different Private Sector Banks
- To know the Satisfaction Level of the Customers from the TPP
- To get the knowledge of the Perception Gap related to TPP

1. In which sector’s bank do you have bank account?

□Public Sector Bank □Co-operative Bank
□Private Sector Bank

2. Which type of Bank Account do you have?

□Current Account □Saving Account
□Fixed Deposit Account

3. Are you aware about the Third Party Products?

□Yes □No

4. If yes, then have you ever invested for the same?

□Yes □No

5. If yes, then in which product had you invested?

□Insurance □Mutual Funds

6. Through which bank you invested in the TPP?

□HDFC Bank □ICICI Bank
□Centurion Punjab Bank □HSBC Bank
□ABN Amro Bank □Citi Bank
□Kotak Mahindra Bank
Any other then please specify

7. Do you think Banks need to deal with Third Party Products?

□Yes □No

8. Which Criteria you consider before taking the decision of investment

through particular Bank?
□Service □Credit worthiness
□Relations □Trust
Any other then please specify

9. How will you rate the Satisfaction level from the services provided to you
by the Bank through which you made your investment?
□Highly Satisfied □Satisfied
□Moderate □Dissatisfied
□Highly Dissatisfied

10. Are you satisfied with the products which are provided to you by your
□Yes □No

11. If No, why?


12. If Yes, then state your Satisfaction Level

□Highly Satisfied □Satisfied
□Moderate □Dissatisfied
□Highly Dissatisfied

13. Before this have you ever made investment in any TPP of Banks?
□Yes □No

14. If yes, then from the same Bank or any other Bank?
□Same □Another

15. If from another Bank then from which Bank?


16. Which factor leads you to shift to this Bank?

□Services □Product
□Relations □Credit worthiness
□Return □Trust
Any other then please specify

17. Do you think you may shift to any other Bank for Investment in TPP in
□Yes □No

18. If Yes, why?


19. What factors might lead you to shift to some other bank?
□Services □Product
□Relations □Credit worthiness
□Return □Trust
Any other then please specify

20. Do you think you are getting the perceived product satisfaction?
□Yes □No

21. If No, then in which features it differs from your perceived product features?
□Return □Management Pattern
□Trustworthiness □Any Other

22. Any Suggestions from your side


23. Please give your some personal details

Name : ____________________________________________________
Address :

Contact No :(O) (R)
Held Bank Accounts with