GLOBAL FINANCIAL CORPORATION (GFC

)

GREAT LEADER SYNDICATE MBA EXECUTIVE 46 29111311 Haidir Afesina 29111328 Hendra Winata 29111329 Mita Listyatri 29111338 Andek Prabowo 29111344 Aprian Eka Rahadi 29111384 Chairunnisa Mirhelina 29111387 Franciscus Xaverius Kresna P 29111393 Agung Indri Pramantyo

Outline

Facts

Issue & How to face it by GFC

Issue & Solving Problem in Our Company

Improvement & Lesson Learned

GFC Facts
 Global Financial Company (GFC) is a subsidiary of Global Equipment Company (GEC) for financing from GEC customer.

 Bakersfield office of GFC handles loan for western US.
Bakersfield consist of 14 people for process + approve loans fiancing. Bakersfield office was taking much too long to process loan application (Appendix A)  Competitor has promise 10 business days or less for approval of loan.  Request to hire more staff in Bakersfield turned down by HQ.  Two types of Application : Standards(40%) & News (60%)  4 Step in loan application : Evaluation & Analysisi  Interest rate Determination  Loan Terms  Final Issuing  Bakersfield divide into 3 region.

Issues in GFC
Bakersfield office was taking much too long to process loan application (Appendix A)  Competitor has promise 10 business days or less for approval of loan.  Request to hire more staff in Bakersfield turned down by HQ.  Lack of process control of processing time for loans application  Appendix B: First Quarter in 1996, 218 loan application  112 (51%) ≤ 10 business day  Process in Evaluation & Analysis take long time (can reach 12 hours).  Working Process Chart:
A(12)
B(0.5)

C(10)

D(4)
People/region 2 1 1 1

Process ID A B C D

Process Name Evaluation & Analysis Interest rates Loan terms Final Issuing

Times (hours) (1/2) to (10/12) 0.5 3 to 10 3 to 4

Solution by GFC
 Analyze the actual processing time & throughput process for loans for past quarter (1st Q in 1996)  Appendix B & Exhibit 1  Request to additional staff but rejected because compare in northeast office (35% more application with same staff)  Appendix C

Solving Problem in Our Company
 This issue can happen to our company i.e in bank bjb.  The sample case is: loan application form process  The main issue same where Evaluation & Analysis Process as bottleneck.  Our solution as problem solving are: 1)Educate tha sales to complete & collect the data from lead customer. 2)Sales unit shall make sure that lead customer as “real” prospect. 3)Make standard troughput time for each process in loan application 4)Periodically do controlling and evaluating of loan application process (i.e each quarterly) as performance indicator.

Improvement & Lessons Learned
1) Make standard troughput time for each process in loan application 2) Periodically do controlling and evaluating of loan application process (i.e each quarterly) as performance indicator.